Hi, Currently, the product's showing the following message: " Due to high demand, this item is currently sold out online. Use the "Find in Store" field above for availability in a Sephora store near you. " Will it be available online again? I really want to get it, and don't have a store near me... Thanks!
Good Morning, I would like to please transfer points from one account to another. I am currently overseas and I have no way of contacting Sephora's customer service. Is it possible to please do it online? Thank you Yasmine
I just realized I can see my purchases on the website and I'm missing 123 points from back in March. Can those points be added? I have my receipt in my hand and I didn't have my card with me that day but the lady said she would do it for me by using my phone number but those points aren't here. What can I DO?
My package says it is delivered last Tuesday. It has been a week, and I still havent recieved it. Is there anything that can be done with this? I was really excited to use the brush and the samples that I ordered, and they are all unavailable now...
Is there anyway I can transfer points? My boyfriend went to sephora today, bought everything on my wishlist but didn't want to use my account to get the points because he didn't want me to see the purchases on my account. The lady at the store said that the points he got on the beauty insider card he got could be transferred to my account but when I called to do it the guy from customer service said it wasn't possible to transfer points /: I could've sworn I've heard of people doing it. Can you do that?
I got a Beauty Insider Card in the store, then got a gift card and decided to use it online(my closest store is pretty far away), but i didnt have my email attached to it I guess, so now I have points online and on my card. is there any way to link these two so I can have all my points in one place?
Hi Sephora, I lost my VIB Rouge card, and i came to the store to see what should i do. They gave me a new card, and insisted me to call the number in the back of my new card so the customer services can deactivated my lost card. The manager at the store said that is the only way that no one can redeem my points with my lost card (i have more than 1k points now). I called Customer Services but seems like they dont know what to do. They told me do not need to worry because in order to redeem points, they need to show their ID. That is no true, i redeemed my points so many times, and never being asked for my ID. What should i do?
Hi! I thought my email address and card were linked together already. When I found out they were not, I called customer service and they helped me, so I thought. But then when I came online and tried to sign into my account using the same email and pass as before, my account did not exist... So I made a new one using the same email. But now I am at zero points again... which is disappointing as I was almost to the 350 point... Can someone help me?!
The order I placed this evening, I was charged a bit over 44% in taxes and duties combined. This can't be right.
My best guess is that the taxes and duties were miscalculated. I believe I was charged the fees on the purchase total before discounts instead of the actual total of my order.
I would much appreciate if this can be looked into, the order number is:
I just placed an order like 5 minutes ago and I need to cancel it because I put in the wrong postal code. I tried calling costumer service but they are not open. SOMEONE PLEASE HELP ME IT IS VERY URGEN
hi i made a purchase on sephora.com not too long ago i called and i was told that it was a security that they did. And i will get my refund. The representative made a form that i can get my money back withing 48n hours and i received it today. My problem is that when i received my deposit i still got charged again. why is this happening thank you.
After signing in to receive my free birthday gift, I realized my purchase in December isn't showing up (in store), and it was there that I signed up for the account to begin with. When I tried signing in, it asked me a lot of questions, so perhaps I may have made a second account by accident? Thank you!
Hi I've had this happen to me like twice now with my online orders, i wanted to get the givenchy noir couture sample and it showed up on my cart an the order summery but it wasnt included in my package?? i was really dissapointed because i really was looking forward to testing it out!
I received someone else's shipment- we're not even in the same city.
I called the Rouge CS line, but since I am in Canada, I was advised that they couldn't reship, and the only thing they could do was process a refund, and ask that I return the incorrect shipment by mail or in-store.
I was also advised that promo items could not be shipped separately without a merchandise order. (I've heard this before- although in that scenario, my order was missing a promo item.)
A "courtesy" 500-points was added to my beauty bank after I whinged sufficiently- this seems to be about par for the course, although not standard procedure (I can go on a whole other rant about this- the last time a promo item was missing, I got 100 points- and people seem to get that for missing samples)- but overall, I'm increasingly underwhelmed.
Shrinking point perks, foils counting as items in 500-point perks, no Rouge promo codes (and don't get me started on the non-existent just-because gifts)... I honestly wonder why I willingly fork over any of my disposable income to Sephora when I have SDM and the Bay, and now, Nordstrom. Disappointed, and definitely going to make a concerted effort to wean off Sephora/not requalify for Rouge through 2017.
Hope whoever got my shipment is enjoying the lippie and the promos (at least that way, it's not all bad). But seriously, make CS a priority. Things happens, I get it- but don't make me beg for points, and establish procedures to make CS more customer-friendly for the (more than) dozens of us in Canada. I'll definitely be more inclined to give more of my money to corporations that go the extra mile to make things right, or failing that, at least work on a resolution, instead of making me feel like I'm hassling them on a Friday night.
When I log into my account, the only recent purchases it shows are from a long time ago. I Think I might have registered for two accounts, since I have bought many things with the card. But I can't find a way to register my new card to check the points on it, or to see what email is attached to the account.
For some reason, it says on the website that my birthday is in May when I put it in as July. Is there anyway to change this because I was hoping to get my birthday gift in store while I am in the USA in July? Thanks.