My BeautyTalk Profile
Who's Online / 16,636 users
Customer Service
Showing results for 
Search instead for 
Do you mean 
kik x Sephora Sweepstakes
    It pays to Kik it with us! Chat with @Sephora on the app and enter for a chance to win a $100 Sephora Gify Card. Take our short quiz on Kik to enter.   No purchase necessary. Odds depend on number of entries received. US residents ONLY, age 13 or older. Enter by 5/29. 1 entry per person. 3 winners selected. see Official Rules for details    
see post
unknownnickname / NEWCOMER / replied
I want to join the makeup family see post
Unsuccessful authorization?!
I ordered last May 26 and got order confirmation and it successfully took money from my debit card. I was waiting for the shipping confirmation but it never arrived so I decided to check my Sephora account to find out that my order got cancelled due to unsuccessful authorization. The sad pard here is that my order includes limited edition palette that is now out of stock. Is there a way to resolve this? I also contacted my bank to ask if the problem was from them. I recently got a successful order using the same debit card and same shipping address so this is really puzzling to me. Please help.
see post
Unsuccesful Authorization
After i placed an order on wednesday 25th of may and i got a confirmation email from sephora.com then my bank sent me also a confirmation  that they charged me with the cost of the order, i get an email on the 26th of may from sephora  that the order has been canceled due unsucessful authorization, what should i do? please respond as soon as possible. 
see post
angelmd / NEWCOMER / replied
I have the same problem too. Please help.   see post
DIdnt recieve my VIB Rouge card
I placed an order online the other day and unlocked VIB Rouge but when I got my package today it didnt have my card in it. I was wonder what I have to do to get my card. Can it be sent to me in the mail or will I have to go to an actual Sephora store to get it?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
You're very welcome, @Rhonii ! :)  see post
missing item in a set
I just received order # yesterday and opened last night. The order includes  KORRES Magic Light Contouring Blush Duo ITEM 1834860. This item should have 2 blushes since it is a set and it is also stated a duo on its name.However, I only receive one blush whose  name is Mykonos. In addition, Korres item is placed  inside a plastic clear bag and It is teared off when I got the package. So,  I thought maybe I misunderstand  the item at first then, I googled and found out there should be 2 blushes. The photo is presented on sephora website which also has 2 blushes.   The question here is : Does the Korres item has one blush or two blushes? If it has two blushes, how can I get the other one since it was on sale and is out of stock ? If it only has one, please inform me.   Thank you!
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kimbui2015,   I'm so sorry for the confusion surrounding the situation! I will send you a private message to assist you with this.   Always, Danee see post
VIB ROUGE CARD AND WELCOME KIT
Hello,   I have been a VIB Rouge member since December of 2015 and have still not received my card. My sister who is also a VIB Rouge member received welcome kit which I was not even aware that there was one. I usually purchase my orders online (I am not sure if this has something to do with it) However, I have made one purchase in stores. I was wondering if you could help me in finding out how I may get my card and if I am still able to receive the welcome kit.   Thanks so much, Danielle
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi danigiar,   Regretfully, most of our Sephora stores are no longer issuing VIB Rouge cards as you can now access your virtual card directly on the Sephora To Go ap... see post
Q. Beauty Insider Points Not Updating
I bought something at Sephora a couple days ago but I haven't gotten my Beauty Insider points nor has my purchase history been updated yet. I think the cashier must've forgotten to input my email. What should I do??
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi meng20,   I can help with this! I'll PM you shortly. see post
Summer minis promo
I never received an email about the current Summer minis promo. I am disappointed that I didn't get the email and now many of the items that I wanted to try are out of stock. I checked my account and I am subscribed to emails, so I don't know why I didn't get it.
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bertina,   Sorry about that! I'm happy to take a look at your email subscription settings for you and I'll PM you soon with more info. see post
Sun Safety Kit 2016
Will there be a Sun Safety Kit this year? If so, can you share a release date?  
see post
BEAUTY BRAINIAC toner / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
this is ridiculous.  we have been asking for over 2 months... i check every single day and think it is really poor custom service. see post
Unsuccessful authorization help
Hi my order has been cancelled again even when I had ordered on a residential address. Pls help
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Arshij,   I'll take a look and PM you shortly with more info! see post
Missing samples
Just received my order. The main item is fine, but none of the samples are in the box..?
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi xosmileyox5,   Sorry to hear that! I'll send you a PM in a moment to help. see post
Order cancelled because of Unsuccessful Authorization! Money sent from card... what i need to do now...
What i need to do now... i need to buy all that stuff i ordered...
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DmitryTsar,   I'll be happy to look into this for you. I'll send you a private message with more information in just a moment!   Always, Danee see post
Orders Keep Getting Cancelled
Hi, I've had numerous orders cancelled recently and gotten no definitive response as to why.   Most recently, yesterday I received an email that an order was canceled due to a stock issue, but when I went and re-ordered the items that were still in stock, my order was canceled due to being unverifiable.     I have re-ordered that item  again  and it is still sitting in 'in progress' status from yesterday.   Please advise what the issue is here.     @JaneanBT   @KatieBT  
see post
HALL OF FAMER Mochapj / HALL OF FAMER HALL OF FAMER / replied
@StephanieBT @candacebt @KatieBT @keelybt @JaneanBT   Could someone please assist me with this???   I just got off the phone with the CS line and not only were ... see post
VIB Rouge Card?
Hi, I hit Rouge with my last online order & added the "welcome kit" to my order. It has a paper card for the "Beauty Studio All Access Pass", but not the plastic card to use or in-store purchases... should I have received one? Do I pick it up in-store only? Thanks in advance
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I am closing this thread. If you have a similar issue, please create a new thread under the Customer Service board or you can send me or any of the mods a private messa... see post
Can I transfer points from one account to another?
A while ago, I made a beauty insider account but then forgot I had it and made a new one, so now I have 2 accounts with points on them. Can I transfer points from one to another? Customer service told me at some point that that wasn't possible, but I've seen responses on other posts here saying it is. Thanks!
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I am closing this thread. I'm sorry if we missed your post! If you have a similar issue, please create a new thread under the Customer Service board or you can send me ... see post
How can I link my online account with my card? Thanks!
How can I link my online account with my card? Thanks!
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I am closing this thread. I'm sorry if we missed your post! If you have a similar issue, please create a new thread under the Customer Service board or you can send me o... see post
MY ORDER STATUS IS UNSUCCESSFUL AUTHORIZATION FOR THE 2ND TIME
Hello,   I order status say  unsuccessful authorization. Could you help me, please?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi aifa,   If you still have not yet received the private message, please send Janean or me a private message and we'll be happy to assist you with this!   Alway... see post
Q. In-store points not showing up on my online profile?
I need help linking my beauty insider card with my online account!  My in-store purchases are not showing up on my online account.
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi mmckanna,   I'll PM you now to help with this! see post
Sephora Account and VIB Not Merged.
When I sign into my account to purchase a product, none of my points, past orders, nor information show. It also prompts me to join the Beauty Insider program which I am already a part of. A while back there was an instance where I swapped emails from a now deactivated email to my current one and there was an issue with my email and Beauty Insider account not being joint which was then merged. Now the same issue is happening again. I'd hate to purchase the product and not receive any points.  
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi bryannanicholex,    I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thank you.   Best, Mali see post
Return Package Not Tracking
 Hello,   I dropped off 2 packages for return at the post office exactly one week ago, but when I click on "Track Your Return" in my emails with my shipping labels, there are no updates at all - it just says to return by June 13. I noticed the tracking system for return seems different from what I've used before, so I'm hoping maybe it's just a tracking glitch with the new system, as this is getting worrisome. Hopefully there is another way you can help me track these!    Thanks!
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MrsBlueSky,    I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thanks!    Best, Mali see post
Strange account issue
I'm having a really frustrating issue with my Sephora account.   I first noticed this in January, that when I log into my account with my email address, I see someone has been making purchases all over the world with my account! My password always needs to be reset, which isn't an issue since it's my email, except that someone keeps changing all of the information! Birthday, eye color, hair texture, etc. They make thousands of dollars in purchaces, have given my account VIB Rouge status.   I contacted customer service in January, only for them to just reset my password and tell me to enjoy the new rouge status, except that it doesn't show up at all when I go to make a purchase at sephora stores, and whoever is making these purchases is still making them on my account as of 2 days ago. Now I'm annoyed and afraid my information will be stolen by sephora if I try to make an online purchase, which I would like to do because I'm interested in the current promotion. I've avoided sephora like the plague since then because I feel like they've abused my information, but given the flagship store is down the street, I would like to be a part of the their promotions going forward, if this can get resolved.   I considered making a new account with a different email address, except that the email attached to this account is my main email address associated with my online banking and so forth, I don't just want to leave it for someone else to be signing in on! Especially since the email is composed of my first and last name.    My first thought was that someone was signing in on my email, but now I think somehow our account numbers are the same? This is the only conclusion  can think of because they aren't otherwise using my email address.    Has this happened to anyone else?    
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RosieHedgehog,   I'm sorry to hear about these issues! I'll PM you in just a moment for more information. see post
I opened two VIB accounts by accident and earned points on both of them, is it possible to transfer points to 1 account?
I was curious if it would be possible to transfer my points from one of my accounts to the other one, so I just have one account with points on it? I have one that I've been getting points from in-store purchases (using my VIB card), and another one that I was getting points on through online purchases without realizing my VIB card was sending the points to a different account.
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Violetsign1, I will be happy to help you with that. I will send you a message for more info :) see post
Missing products under my past purchases
I haven't noticed this issue before, but when I checked today to reorder a foundation I bought, it wasn't anywhere from my past purchases. So I began looking through the list and I noticed a few other items missing. I can see the items I bought within the same purchase as the missing products. Is there a way I can see my past purchases?
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rebe1234, If it's a product that is no longer available on our site or that we don't carry online, it won't add the picture to your to your purchase history but you w... see post
Q. If i have multiple coupon codes can i use all of them or just one?
I want to place an order online but I have a coupon code for 20% off, a free buxom mascara sample, and an iPhone case can I use all three or just one of them?
see post
HALL OF FAMER melissabt / HALL OF FAMER HALL OF FAMER / answered
A. Hi Gggirly,   Sephora is only able to process one promotion code per order. You may place three different orders to redeem your codes. I hope this helps! see post
My order didn't go through but my card was still charged
I would like to actually place the order but wasn't about to click place the order a second time because my card was already charged the first time. Will my card be reimbursed or will the order be made?
see post
jrlakes / NEWCOMER / replied
Same thing happened to me, please help. see post
Why is my FLASH shipping not automatically applied to my 2nd order?
Why is Flash shipping not automatically applied to my 2nd order. Please fix this. This is very upsetting, I paid for this service so why can I not avail of it/why is it not applied for my 2nd order? 
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Answrme, I will look into this for you and send you a message with more info. see post
international customers and renewing VIB 10 percent off offer
I am an international customer and just placed an order which enabled my VIB status for another year.  I got an email confirming my status and offering 10 percent of my next order.  Is this offer available to international customers? so many offers aren't available, i have my fingers crossed for this one!
see post
SPECIAL GUEST irishstew / SPECIAL GUEST SPECIAL GUEST / replied
Ok many thanks! see post
Forgot to use VIB card In Store
Hi I made a purchase in store last week and forgot to use my VIB card. I couldn't figure out how to add the purchases to my account. Is there a way to do this? Thanks.
see post
julie95 / NEWCOMER / replied
I also have this problem. I made a purchase but forgot to add the points on my card. How can I get the points for my purchase  see post
Forgot to use VIB card for purchase
I recently forgot to use my VIB for a expensive purchase. I called customer service, but they said I can only get the points added. I spent over 300 dollars and thought it should count towards my status. How is this fair? 
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kmatts16,   I will take a look at your account and send you a PM with more info shortly. see post
Missing Points
I bought a perfume sample in a store inside of JCPenny during the time period that they offered 3x points for fragrance purchases, and when I was checking out I had them scan my beauty insider card, and it never showed up in my purchase history online, and the points never showed up in my account. Also this happened when I bought a mascara sampler, and when I ordered like $75 worth of products about a week ago. Is there any way to get these points back on to my account or will I just be unable to get these points for some reason?
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nessyyxo, I will send you a message to help :) see post