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KairZZZ
How to move points from old Beauty Insider receive points from purchasing with a gift card
I have an older email (and also an extra Beauty Insider card) with around 24 points and I would like to add those points to my current one.   Also, I used my $25 Sephora Gift Card on an item in store and the money did not go to my points. I have the receipt. How do I fix this?
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DanieCalla
Trying to add points to account using receipt
My husband purchased some items for me for Christmas from a Sephora store.  He was told that since he didn't have my Sephora Insider card that I could sign into my account after Christmas and add the receipt number to get my points.  How do I do this?  Thanks!
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emgurz
emgurz / NEWCOMER / replied
Same here. I got presents for christmas but can't figure out how to get the points from a receipt! Please help :) see post
CloHawaii
Restricted shipping to HI / VIB Rouge nail polish free gift
I live in HI and when I tried to close out my order it made me remove the VIB Rouge exclusive nail polish color that I should have gotten for my membership renewing. It said it can not ship to HI due to hazmat restrictions. Is this correct? If so how do I go about getting it?
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paoxoxo
How to merge Beauty Insider card and online account?
I have a Beauty Insider card that I've used in store and I recently made an online account, so I was wondering how I could merge the two. Help! 
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nesser33
Rouge membership not showing up on account
I'm a VIB Rouge member, but when I made an account on Sephora.com recently, none of my points show up and I can't figure out how to link my card to this account. Is there any way to fix this?
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MeganM18
VIB member status
My 10% off coupon is not working online, and is saying, " Must be a registered VIB and purchase merchandise to qualify. Promotion can only be redeemed once per client." I am a VIB member.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MeganM18! I'm sorry to hear that. Please call us at 1-877-737-4672 when you get a chance so we can further assist.    Cheers,  Kevin  see post
Ayrika
Adding points from my reciept
Hello. My boyfriend bought my Christmas gifts at sephora and didn't have my VIB card. The girl at the store told him I could get my points from the purchase using the receipt. I can't figure out how to do this. Could someone please help me do this? Thanks.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ayrika, I am sending you a private message to help.    Cheers!  Kevin  see post
ZenaC
Adding points from purchase using my receipt
My mom bought Christmas gifts and forgot to use my VIB card and I was wondering if I would be able to add those points to my account using the receipt. Thank you so much! 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ZenaC, I am sending you a private message to help.  Cheers,  Kevin  see post
traciglee
Missing item :(
I was super excited to make my final purchase to get to VIB status before the end of 2014...but then my Sephora box arrived, and it was empty! I had purchased a Marc Jacobs fragrance I really wanted to use on New Year's Eve, but instead I just got an empty Sephora box. What do I do?   There isn't a convenient way to report missing items online in our accounts, and because of my long work hours during the holidays, I don't have a convenient time to call customer service, especially if it involves being put on hold for awhile...   I sent an email to customerservice@sephora.com, but is there a faster way to get this resolved? I know I probably won't get my item by New Year's Eve (unless I can go into a store and sort this out there?), which is really disappointing.
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LaLa15
I have 2 differen
I have two beauty insider cards, do you have any idea on how I can get one of them linked to my account. Please help.
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NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LaLa15,   I will send you a message requesting more information about your accounts so I can link them together if necessary. Please check your messages when you ... see post
cclaire
250 bonus points for "qualifying fragrance product"???
Hi! I just received this email, which perfumes qualify for the bonus points, and which ones don't? How will I be able to tell I'll receive the bonus points in the future? It doesn't appear to show up in your cart at checkout..   Thanks! -C
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sas1127
sas1127 / NEWCOMER / replied
Is this promotion still being offered? I thought it was thru 12/29? see post
EmilySurr
Linking two accounts & points from a gift receipt
I was wondering if anyone out there would be able to help me: 1) I'd like to add the points to my account for the Christmas gifts I got. I have the receipt but can't seem to figure out how to do this?  2) I have a Beautyinsider card, but was given a VIB card on my last trip to Sephora. Does this mean I have two account, if so how do I link them?  Thanks !
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NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi EmilySurr,   Thanks for getting in touch with us! Points are awarded to the person who purchased the items, so regretfully we cannot award points for items that w... see post
ShayzzzH
Recently got Insider card in store. Associate didn't ask for email.
The associate at Sephora only asked for my name. She gave me the card and said I have 44 points... I want to purchase products online with my card but I am unable to register it. Is there anyway I can link the card I got with this account?    Thank You!
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TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ShayzzH, I will send you a private message now to help you! :) see post
Racheldaye
VIB Renewal Email
I renewed my VIB status today at the store and did not receive a welcome package or email containing a coupon as promised. Can someone fix this?
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Racheldaye,   The VIB Renewal 10% off should be emailed to you within the first week of January, as the 10% VIB welcome is only available for use once per year & ... see post
AnnieStasia
Hi, I was wondering if there was a way to link my two sephora accounts?
TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AnnieStasia, I will send you a private message now to assist you! :) see post
BrieV
Beauty Insider/ Online Accounts
I have a physical Beauty Insider card with points that I use in stores and I signed up for an online account, so was wondering how I do I merge or combine the two? Help! 
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrieV,   I saw your other post & have already sent you a private message to help :)  Please take a look when you have a moment.   xo, Mia see post
Max1970
Shipping to Italy
Good evening One question: is it possible to ship products to Italy? I'm interested in the anti aging Caviar alterna shampoo
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Max1970,   At this time, Sephora.com ships to the US, Canada, Germany, Japan, Netherlands, Norway, South Korea, and the UK. We apologize that we do not ship... see post
nancyxoxo
add points
Hello. I wanted to add points to my account using receipt. Can you please help ? I can't find it online. Thank you
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nancyxoxo,   I can help you add your points :)  I'll send you a message for all of the info.   xo, Mia see post
skk150
What Mini Makeovers are the most intensive?
And when I say intensive, I mean the most detailed and professional. Thanks!
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skk150
BEAUTY BUFF skk150 / BEAUTY BUFF BEAUTY BUFF / replied
Okay thank you! :) see post
CDGoldie
Sync BeautyInsider card with my online account
Can someone please send me the link to help sync my beautyinsider card with my online account?  Thanks
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CDGoldie,   I can help you with that :)  I'll send you a message for more info!   xo, Mia see post
BrieV
Beauty Insider/ Online Account
I have a physical Beauty Insider card with points that I use in stores and I signed up for a online account, so was wondering how I do I merge or combine the two? Help!
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrieV,   I can help combine your accounts for you.  I'll send you a message for more info :)   xo, Mia see post
mariamichele
Can I return an in-store purchase without a receipt?
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mariamichele,   Yes you can!  Since you do not have the receipt, we advise bringing your government issued ID, so that we may process the return for you.  Thanks!... see post
katiecon
Can I return a gift card?
I love makeup don't get me wrong, but I received a lot of gift cards to Sephora and I was wondering if I could return one or two of them for money? I was just hoping to get some clothes for Christmas, but only got sephora gift cards.... Thank you
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katiecon,   Unfortunately we are not able to return gift cards for cash.  Sorry!   xo, Mia see post
katiecon
Is anyone else a little fed up with Sephora?
I have been a loyal Sephora shopper for years, I love makeup and Sephora is my favorite store to shop at! But recently Sephora has been losing me. Many of the workers are disrespectful and undermining towards me due to my age (I am 16, yet almost a VIB Rouge shopper and I have spent more time and money on makeup than some adults). In addition Sephora boasts an amazing point system, but the point perks are small and a little lacking. Also the levels of VIB, though expensive and hard to obtain are not really worth it. I have experienced nothing special or been treated even slightly better on becoming a VIB, and doubt I will with VIB Rouge. Lastly I can't remember the last time I left Sephora with a free sample. Never have I been given a sample for free, just by looking around or asking questions. And only once have I been given 1 sample upon purchasing makeup, despite Sephora promising "3 free samples with every purchase". I still will continue shopping at Sephora, but I honestly am just loosing respect for this store. Sorry for the rant...
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katiecon,   We truly do appreciate your feedback!  I'd be happy to share your experience with our management team and your local Sephora, if you would like to sen... see post
palvirsandhu
Empty packaging from in store purchase
I purchased an eyeliner in store but when I got home the box was empty and didn't have the eyeliner in it so I'm guessing someone's took it out to test but didn't put it back in, will sephora give it ?
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi palvirsandhu,   Oh no!  I'm so sorry your eyeliner was missing!  I'd suggest giving the store a call directly for assistance with the error, as they will be able ... see post
faten007
Unsuccesssful authorization
hi  why when I review my order stutus it shows unsuccesssful authorization what can I do now please help me !!  
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi faten007,   I'd be happy to take a look at your order for you.  I'll send you a message to assist you further :)   xo, Mia see post
thehockeychick
Need points adjusted for Canadian purchase
Hi there,   I placed an order yesterday on the Canadian site and was not given the correct amount of points. Can someone please help with this?   Thank you!
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi thehockeychick,   I can help you with the point difference :)  I'll send you a message for your info.   xo, Mia see post
talkplaylove
i made an in-store purchase today and forgot to use my beauty insider card.
 can i redeem my points?
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vita07,   Since you posted this early in the month, I'm assuming someone should have helped you already  If not, please send me a private message & I can ta... see post
meecheroo
Didn't use my 20% Sale on Sale coupon
Hello,   I have my 20% off sale on sale coupon, and I've been saving it for January 1 to apply towards Rouge again. I was in the Delightful December Hauls thread in Beauty Talk, and a member said that you can use that coupon sale as many times as you want. I was saving it till January 1st because it didn't say on the flyer I received in the mail that we could use it multiple times. Is it possible to still apply it to my last order? I thought I could only use it once
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi meecheroo,   Unfortunately, we are not able to apply promotional codes to previous orders, as they are only redeemable at the time of purchase.  We're so sorry fo... see post
SS26
Yet another Rouge update issue...
I feel like the umpteenth person to post an issue about my VIB account not going Rouge, but I've been waiting and waiting for it to update, but it just... won't. It's been a week and a half since I qualified, and I called about a week ago to ask why it didn't update yet. The girl said it can take up to 5 days, so I've waited ever since. My account shows I got the VIB welcome kit that day, but my account page still says VIB and I'm locked out of all the Rouge-exclusive stuff. I'd reaaaally like to get the Rouge exclusive lipstick for New Year's Eve, so I'm getting a bit impatient. If anyone here can help me, I'd be so grateful!
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SS26,   I'd be happy to take a look at your account for you :)  I'll send you a message for more info.     xo, Mia see post