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Delete Review
I submitted a review before I was done. Any way I can get it deleted so I can redo it. It was for the Make Up For Ever Ultra HD cover stick.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi danni08,   I can help you out with this! I'm going to send you a private message now. Thanks! see post
Delete a review?
Oops--I just accidentally left a review for the wrong IT Cosmetics CC Cream. Any chance of deleting it? I left a review for the one with Illumination when I meant to leave it for the Original! :\
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katydid22,   I can definitely help you out with this. PMing you now for more info :) see post
Unsuccessful Authorization Order
My order status is unsuccessful authorization. What does that mean and what do I need to do?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi erikayco,   I'll be happy to look into this for you! I'll send you a private message with more information shortly.   Always, Danee see post
Q. My samples? :/
I didn't recieve any of my samples, just the deluxe one. what happend.? :/
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Erickafh,   I'm sorry to hear that and I'll be happy to look into this! I'll send you a PM soon, please look out for it!  see post
AB Modern Renaissance Palette
Hi,   Im just wondering what's going on with the AB Modern Renaissance palette restock? I've been waiting for almost 2 months and there is still no information on its restock. -Thanks
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI JMackie,   This item should be restocked on our website within the next few weeks! I'd suggest signing up for the email alert on the product page to be notified a... see post
Delete Beauty Insider Account
I would like to delete my Beauty Insider account and regular account.  How can I go about doing this?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Megu,   Just FYI I moved this post to customer service.   I'll send you a PM regarding your account! see post
POINTS ARE GONE AND A LOT OF MY PURCHASES FROM THIS YEAR ARE NOT SHOWING UP!
Hi, when i went to Sephora yesterday I was rather SHOCKED to find out i only had a little over 100 points, considering the previous time i was there i had well over 300. I was even upgraded to a VIB the last time i bought something, which was just a little over a month ago. Today when i got on my account, I checked my "purchase history" and noticed a large amount of my purchases made this entire year are not showing up in my purchase history. The only purchase that is showing up is yesterday's purchase. Please help. I don't want to lose all of the points I've been saving up
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi megann14,    Oh no! I am going to send you a private message regarding this. Please check your inbox momentarily. Thank you.   Best, Mali see post
Does Sephora accept empty perfume bottles for recycling purposes?
Does Sephora accept empty perfume bottles for recycling? I've read online that if you have a certain amount of empty bottles from a particular perfume company, you can get a discount on your next bottle. This is a great recycle program, but I like to wear a lot of scents and have lots of different empty bottles I'm not sure what to do with. i'd hate to throw out perfectly good, pretty glass containers, but they're starting to pile up. Any suggestions? 
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi adreaminaqua,    We do not currently accept empty perfume bottles for recycling purposes. Sorry! I know some people like to reuse their empty perfume bottles for ... see post
ALL OF MY ORDERS ARE CANCELLED
I made my first purchase a few days ago and made several purchases yesterday. Everything (billing etc) went fine and my credit card has been charged. However when I checked  the purchase history, it was empty! I sent an email to the CS and they told me that all of my orders was cancelled because they  are unable to ship to the shipping address I have provided as it is associated to multiple people. Said it was a business decision and they are unable to make an exception. As a matter of fact it was actually a private address and I have never purchased any makeup except for an online brand and the transaction went successful multiple times so I don't know why the Sephora transactions was always cancelled.
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi natashamaureen,   I'm sorry to hear this and I can look into this for you. I'll send you a PM soon.  see post
Problem with my billing information?
(Sorry if this is in the wrong area I've never used this before) I keep getting this message whenever I press place order.. We're sorry but we are unable to process your order with the information provided. Please verify your billing information and try again. For assistance please contact Customer Service at 1-877-SEPHORA. The billing address is the exact same one as the one on my bank account, so I don't see the problem.
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @deensh,   I'm sorry to hear that, it should be able to go through! I'll send you a PM soon.  see post
How do I add my Beauty Insider/VIB card to my online account?
How do I add my Beauty Insider/VIB card to my online account? I've looked at similar questions here, but everything seems to be responded with a PM.
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hah8583,   I can help you with this. I'll send you a PM soon!  see post
Q. Linking Accounts!!
It seems this is a common problem within the community, but I see in order to find a solution, you have to ask a question and in response a link is sent. So, without further ado: I have three accounts. 2 online and one in store. My beauty insider points are divided by three and I was hoping to link them all to one spot. I was also hoping to delete the old online account that I completely forgot about and just have one. Is this possible and if so please help. I'd greatly appreciate it. Thanks!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi JessIsHollywood,   I'll be happy to assist you with this! I'm sending you a PM now!   Always, Danee see post
Missing Package!
It has been a week since I lost my package. I made multiple complaint through email, but never got any response back. It is infuriating because it said that a rep will contact me back within 24 hours, but that is a lie. It has been a week now, still nothing. I made two purchased, one on Sep 8, 2016 and Sep 10, 2016, it was really concerning because I received the second purchased, but not the first one. At this point I just want my refund.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shurlz,   If you have not yet received Keely's private message, you are welcome to send her a PM directly!   Always, Danee see post
How do I link my VIB card/points to my online account?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AvaBBeauty,   I just sent you a PM. Please check your inbox when you get a chance. Thanks!   Always, Danee see post
VIB Status Isn't Updated Online
recently became a VIB when I went shopping at my local Sephora, but my VIB status isn't showing up on my online account-my online account only says that I'm a Beauty Insider. Is there a way to update my online status?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@loveenyqua, on the BT home page, you can click on the envelope icon located under " MY BEAUTYTALK PROFILE"! see post
Points Aren't Showing Up
Hi! I recently made a purchase at Sephora and used my Beauty Insider Card. However, when I check my account online, it says I still have zero points and no recent purchases. I made my card in store and perhaps somehow made another account using the same email online. If possible, could someone help me merge my accounts or help the points show up online as well? Thank you so much! 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vivan27,   I'll send you a private message so I can help you with this!   Always, Danee see post
Can someone tell me when the Estee Lauder lipsticks will be back in stock?
The Pure Color Sculpting Matte lipstick. In the shade Shameless Violet ( Item 1731546)
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HALL OF FAMER candyrivera / HALL OF FAMER HALL OF FAMER / replied
Could someone possibly find out if sephora is going to stop carrying these particular lipsticks, or if they truly are out of stock? I'm just worried I won't have a chanc... see post
Points Update
Hi! I recently made a purchase at my local Sephora and my points card was scanned, but the points do not seem to be reflected on my account online. Nor does it say I have any recent purchases. Any idea how long it takes to update and/or if it still will be updated despite the time?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sstephh,   It can take up to 24 hours for points to be added for your purchase! If an error occurred and the points weren't added I can assist you further with th... see post
Treated bad for mere $14 item exchange!
I wanted to exchange a brand new mere $14 item, which was bought in store. I did not have receipt but I know you can always check my purchase history via my Rouge card. But cashier was not able to find it and refused to treat me and ignored me, while I stand there, confused and puzzled. I said, I can exchange it. I have never exchange anything in my life without receipt....never ever...I have been treated well in drug stores, where I rarely spend any money.    Thats why I dislike this specific store but there is only one Sephora in our tiny little city.    p.s. I have only returned 5 products, (3 were brand new sealed) in over 2 years of buying over $2000 worth of items. So I am not a 'bad returner'   
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ArvSeph,    Sorry to hear about your in store experience. I'm going to send you a private message regarding this. Please check your inbox momentarily. Thank you. ... see post
Return Policy on Foreo Luna
Hi, I was planning to buy the Foreo Luna Mini in store yesterday but people there told me Sephora don't sell it in store and i must purchase it online. However, my plan was to actually "feel" the foreo luna before i actually buy it. So now since I don't have this chance, and I'm scared that my skin won't like this cleansing device since there are mixed reviews on this product. Can I return the used foreo luna (or any cleansing device) in store? I heard some people told me that I can't since it's not a Sephora's brand. Thanks for your time
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cammiecakes,   I'd suggest reaching out to your store directly to see if they are able to accept your return! Thank you!   Always, Danee see post
I still didn't receive my play september box!!!
on my account, I still can't see what I'm getting because it's not shipped yet. Why it is coming so late when everyone else got their box already?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Yesuli, I will look into this for you and send you a message with more information. see post
Recent In-Store Purchases Not Showing Up Online
Hi, I purchased $198 pre-tax in-store yesterday which meant I would finally get to VIB (woo hoo!), but this morning I noticed they weren't showing up online, like they normally do.  The sales assistant scanned my BI card but obviously something happened.  Through the Chat service I've had the points added, but the purchase dollars haven't appeared so my YTD spend is missing the $198.  How do I get it added on?  Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi TazzieAmazon, Oh no! I will send you a message to help. see post
Website Suggestion
I would LOVE to see a spot added for notes. For example, let's say I heard that a certain lip product was especially good for layering under lipsticks, but it wasn't stated anywhere in the summary/how to use/etc. It'd be great to have a little spot where you could add your own note about that. Or if you had read about a certain product via a specific website and wanted to note where you had found the review...   Just a suggestion!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cmbrunelle, Thanks for the suggestion! I will pass it on :) see post
Will Sephora ever update its birthday options ?
Fresh Soy Cleanser and Rose Mask, or Marc Jacobs Lipstick and Mascara?    A question you have to ask yourself once a year, forever. And once you've had both well.. you do it again.   However, as tedious as it is to keep the same gifts, it's not only inconvenient, sometimes its just plain lazy.    Now we all know many MANY cosmetic brands still unfortunately test on animals. Fresh being one of them, and although Marc Jacobs Beauty itself does not test on animals, it's partner (Marc Jacobs Fragrance and clothes) does. Which sucks for people who opt for cruelty-free products.    So Sephora, hear my plea, and update the birthday gift options. You have many MANY companies to choose from. Too Faced, Tarte, CoverFX, Bite, etc. Be part of the movement. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SmallestPeach, Sorry for the confusion! We change the birthday gift each year. Last year we had the Nars lip pencils and Peter Thomas Roth skincare duo. see post
Help with coupon
I accidentallydeleted my beauty insider coupon any way i can get another one emailed? 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Caninoce, I'll send you a message to help :) see post
I just got my package and its missing most of my order?
Recently Ive bought a lot from you guys and things have been Perfect! but one of my orders just arrived with nothing but the samples? I'm so confused? I know that sounds bizarre and I really don't know what to do? Ive never had a problem before and my orders have always been packed perfectly. is there anything I can do? Spoiler (Highlight to read)    
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Thefaerirtamer, Oh no! I will send you a message to help. see post
Will the Dyson Supersonic hair dryer be available in Canada soon?
And if yes, do you know when??   Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Asuiko, We don't have information on that at this time, please stay tuned! see post
Shattered glass in package
I ordered the Sephora Teint Infusion Ethereal Finish foundation and it came completely shattered, I don't dare touch anything in the package. I've included pictures, please help. I don't want a reshipment. 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi NinaBelen,   Sorry to see this! I'm going to send you a private message. Please check your inbox momentarily.    Best, Mali see post
I am not listed as VIB when I review items
I have written a couple of reviews after receiving my VIB status but when I go back to see them, I am not listed as a VIB. I see other users with either "Beauty Insider", "VIB", or "VIB Rouge" under their username, but mine is blank, even though I am a VIB.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LittleGina,   Sorry for any confusion! When you write the review, there is a section where you can choose the status you would like to show on the review. This is... see post
Redeem points from receipt
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I am closing this thread. If we missed your post or if you have a similar issue, please create a new thread under the Customer Service board or you can send me or any of... see post