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Kat Von D Everlasting Liquid Lipstick New Shades
I noticed on @katvondbeauty they mentioned that 3 of the new Everlasting Liquid Lipsticks were available in-stores starting today but I just went by my Sephora store and they said they had not heard anything about the new stock coming in. I have seen where some people have already purchased the new shades at Sephora stores. When are the new shades expected to be in all Sephora stores? 
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Exchange
I have an item I received as a Christmas gift (2014). It is now July (2015) and I still haven't used it. Since it's been almost 7 months since I received the item, can I exchange the gift at a Sephora store for an item that I will actually use?
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How to link VIB card to account?
Today I qualified for VIB, in store. I went online and tried signing in with the email address that I had used each time in person for my previous beauty insider purchases, but my account isn't showing any of the points I have accrued.  How can I link my account here with my VIB details? Thank you so much!!
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annie1495 / NEWCOMER / replied
I have the same issue as well see post
beauty insider card and online?
I have been a beauty insider member for a while, but I always went to Sephora and purchased what I needed only in store. I finally purchased something online and I don't know how to add on my card code to my account, it just made me me a new beauty inside member. How do I fix that?
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Item Availability in Canadian Stores
Products that I love and continue to purchase have now moved on to the not available in Canada list, including my LM tinted moisturizer, Powder Foundation and my Murad skin Care line.. Will the availability in Canadian stores be changing, or is it just a shipping issue?
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BEAUTY BOSS kas045 / BEAUTY BOSS BEAUTY BOSS / replied
Thanks.  I was more concerned for the future rather than immediately.  Because if i know that they will not be getting these items stocked anymore in store i want to go ... see post
Procedure to link VIB card to online account
Hi   I recently became Sephora VIB member. I am trying to link my VIB card to this online account. Can somebody help me do that?   Many thanks...  
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Shawnza / NEWCOMER / replied
I am also having this exact same problem :) see post
STATUS: Unsuccessful Authorization
Hi, I placed an order on the 29th of June with Flash 2 day shipping and it still says: STATUS:  Unsuccessful Authorization Can someone help me please?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nourakins,   I am going to send you a private message to assist you further with this.  see post
I'd like to delete this account
I already have an account that has beauty insider points so i have no use for this account. But this is my active email, and my old account has my old email that i no longer go on. So i was thinking to just delete this account but replace my email from the other one. Please help
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Seacandy / NEWCOMER / replied
Can you please help me as well? Im just not interested anymore. see post
Can I add points from recent purchase to Beauty Insider account?
Hi! I just shopped at Sephora for the first time a few days ago, fell in love, and didn't know there was a customer rewards program for the store! I just signed up, and I would like to add my purchase to my account so that I can start the program (I've kept the receipt). Could you please let me know if that's possible? Thank you!
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sunnylovin25 / NEWCOMER / replied
yeah i spent over 400.00 dollars and none of points have shown up on my account.... see post
THE BEAUTY BOARD #HAIRANDNOWSWEEPS
For a chance to win a $300 Sephora Gift Card and $200 hair bundle.   ENTER THE BEAUTY BOARD #HAIRANDNOWSWEEPS, AND YOU COULD WIN A GIFT CARD AND HAIR BUNDLE.   From Tuesday 6/23 through Monday 7/13, upload your best hair look to Sephora's Beauty Board for the chance to win a $300 Sephora Gift Card and $200 hair bundle!*   *No purchase or payment necessary to enter sweepstakes. Odds of winning depend on number of entries received. Open to U.S. residents (including Puerto Rico). Must be 18 or older and have a Sephora.com login and nickname to enter. Enter by July 13, 2015 at 11:59 P.M. PT. One entry per person per day. Sponsored by Sephora USA, Inc. Potential winners will be selected from all eligible entries received during the Sweepstakes Period in a random drawing conducted by Sponsor on July 13, 2015 and will notified by email.   See official rules below:
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SIGHTSEER Glanz / SIGHTSEER SIGHTSEER / replied
    #hairandnowsweeps     http://www.sephora.com/satin-hair-serum-P379058?skuId=1532217 see post
Sephora eyeshadow in sun-kissed no78 replacement
Help! I use Sephora brand eyeshadow in sun-kissed no78 everyday and love it, and I can't find it on the website. This is the THIRD eyeshadow that has been discontinued on me Does anyone know the shade and have a good comparison recommendation?   It's a slightly pearly light peach color. It doesn't go on very orange or pink, very neutral but just slightly warm.
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princessm01 / NEWCOMER / replied
check out ebay! i found one here : http://www.ebay.ca/itm/321797302848?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649 see post
How can I transfer my V.I.B points to my online account? (My online account doesn't have any)
I signed up for the the beauty insider card a year ago, and I don't know what email I gave them. So I tried to make an account online and now I can't use my points to my current account. Please help! I would love to shop online since all the locations near me are ALWAYS out of stock! 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kati722,   I am going to send you a private message to get a little more information from you so I can assist you further.  see post
Beauty Insider account
I dont remember the email i used to sign up for my Beauty Insider account. Is there a way to find out?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Elmtree,   I can assist you with this. I am going to send you a private message to get a little more information from you.  see post
Can I transfer points?
Is there anyway I can transfer points? My boyfriend went to sephora today, bought everything on my wishlist but didn't want to use my account to get the points because he didn't want me to see the purchases on my account. The lady at the store said that the points he got on the beauty insider card he got could be transferred to my account but when I called to do it the guy from customer service said it wasn't possible to transfer points /: I could've sworn I've heard of people doing it. Can you do that?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kayla27, I can assist you with this! I am going to send you a private message to get a little more information from you.  see post
how do I link my VIB points to my online account? PLEASE HELP!
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ty11,   I can assist you with this! I am going to send you a private message to get a little more information from you.  see post
Adding points from previous purchases?
Hi, I recently bought quite a few products while visiting New York but was only signed up to the Beauty Insider program on my most recent purchase. Is there any way I can add the points of the things I bought over the past week? I have retained all my receipts. Thanks.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi amychxn,   I can help you with this! I am going to send you a private message to assist you further.  see post
Order was cancelled and I was told I violated policy?
Beware! I just placed 3 orders and soon after saw one was cancelled and was told to call customer service. Customer service said I can't place 3 orders for $1 (hairties I've been wanting to purchase) and that the other 2 orders will most likely get cancelled too. They also said they can't do anything to stop it, even if I asked them not to cancel them. They are items I legitimately wanted to purchase! Has anyone else had this happen? I understand if its a large number of orders but don't think 3 orders is that bad. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI fashionforlife18,   I am going to send you a private message so I can assist you further with this.  see post
I only received part of my points from a purchase?
A couple days ago I went to Sephora and bought two clearance items. One was $3.99 and the other was $2.99. So I paid about 7 dollars, and should have received 7 points, but I only received 4. Even though it's only 3 points I am missing, would I be able to receive the rest? I also still have my receipt if that would help.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi asdfkl,   Sure! I'll send you a PM! see post
Messed up return policy?
Hi, I purchased items with a gift card and paid the overage (~$12) with my debit card.  When I returned an item ($20 + tax) in store, I only received the portion that I paid with my debit card (~$12), which is obviously less than the item I returned.  I keep checking the gift card to see if the remainder was returned to it, but it has not been.  What is my recourse now? Thank you.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RedTeamGO,   I can look into this for you. I'll send you a private message requesting more details - please check your messages when you get a chance! see post
Can I transfer a points balance to a new card?
Hi, on Sunday I went into your store and signed up for the beauty insider card. When I went again on Monday, the cashier couldn't look up my card number, and I had forgotten the card at home. Because she couldn't find me in the system, she signed me up for a new card. Is there any way to transfer the points from the first card to the second one?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sarah,   Yes we can transfer the points for you. I will send you a private message regarding this - please check your messages when you have some time! :) see post
MUFE Item Restock Question
Hi! I was wondering if a Mod could please tell me if/when a few Make Up For Ever items will be back in stock? I am interested in the “Multicolored White 3” Glitter-item number 920611, the “White Violet 4” Glitter-item number 1009117, and the Diamond Powder “White Mauve 3”-item number 810143. If you could please let me know when these are expected back in stock I would really appreciate it. Thank you!
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BEAUTY BOSS VioletLavender / BEAUTY BOSS BEAUTY BOSS / replied
Thanks for your help, Randee! :) see post
KVD LE Tattoo Liner
When will this be available to Canadians????   http://www.sephora.com/five-fearless-years-limited -edition-tattoo-liner-P398516?skuId=1710946
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
Thank you. see post
Missing out...where are my Sephora VIB ROUGE emails??? Has anyone else had this problem?
Love online shopping w Sephora and I'm VIB Rouge and I have never been in receipt of any emails pertaining to in store sales for VIB MEMBERs, why? I've spoken to in store staff, telephone CS, and still NO emails...  I'm missing out on great deals(I'm sure) and that's upsetting. Can someone help me please? (I've checked my junk mail, nothing, I've added Sephora to my address book, notta) I feel cheated. **Wondering how concerned Sephora is with aiding their customers not just selling a product*** Seriously frustrated, any assistance wud be great....  
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Agingracefully7,   I am sorry that you are not receiving emails from us. I am going to send you a private message to assist you further with this.  see post
Why are so many products suddénly not shipping to Canada anymore!?!...
this is like trying to shop Sephora online 5 years ago when it was almost impossible to get all the products. Things really improved and more and more products became available. Yesterday I went to place my order and over half of it had to be removed because the items no longer ship to Canada. Armani....Sunday Riley....La Vanilla....Nest....Guerlain....and the list goes on! This is a giant step backwards in Sephora retail as far as I am concerned. What happened?!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Thank you for posting a link to this thread before I had a chance to. :) Please let me know if you have any additional questions, fabulous44!  see post
my order was cancelled after paying ?????
hello sephora I placed an order on 24th of june and you took the money but then i got an email saying that my order was cancelled even after paying ? i don't understand please fix this problem and thank you.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi haya1,   I'll take a look at this for you and send you a private message! see post
Flash Shipping ~ Confused?
I received an email that my order was shipped on 6/25/15, but it's not expected to arrive until Tues 6/30/15. The order was placed Thurday 6/25 at 2:41 PM so based on the "Shipping Details" shouldn't I have it delivered by Monday 6/29?  I
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BEAUTY WHIZ makeupforkathy / BEAUTY WHIZ BEAUTY WHIZ / replied
Oh the nail polish.. Ok that makes sense. Thanks! see post
Affiliate program question
How does the affiliate program work? I signed up ages ago but could never figure it out. I was approved for it, and when I went to the LinkShare site again, I still can't figure it out. Help!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HafsaKhanani,   I am going to send you a private message to assist you further with this.  see post
Help with an order returned via mail?
Hoping a mod can help me out -- I shipped back an order with the included merchandise return label and the post office unexpectedly took 30 days to deliver it, getting it back to Sephora after the 60 day mark for returns. I haven't gotten e-mails or anything about the package I sent back (merchandise value was somewhere around $100, slightly less I think with the discount I used during chic week), so I am unsure as to whether or not I need to contact Sephora first? My tracking number shows it was delivered on June 24th so I'm not sure if they've gotten to it yet, but would appreciate any help anyone can give. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beachyt,   I am sorry that your return has not yet been processed. I am going to send you a private message to get a little more information from you.  see post
What are the chances of Sephora running a 2nd edition of SEPHORA COLLECTION SU Easel Brush Set?
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi orangezing,   Thanks for your interest! At this time, I have not received specific information on whether we will be receiving another version of the SU Easel Bru... see post