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Sephora.com doesn't recognize me as a VIB
Hello! I have recently become a VIB and was given the 10% off coupon in store! I am currently trying to place an order on Sephora.com but it won't let me use the code on the coupon. I have only just gotten a credit card, so this is my first time purchasing off of the website, as I was only able to collect points in store. Will I be able to have my points put on my account so I can use my coupon and be listed as a VIB online as well? Help is greatly appreciated! Thanks! 
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Trouble logging in to BeautyTalk in general
Hello! For several months I've been getting this error message (in attached picture) when I try to log into my BT account. I can get to the login screen, but then it doesn't even give me a chance to type in my information, and it goes straight to this error page. I did a quick search and didn't see anyone else with this issue. I have tried using different browsers and have had the same issue.    Thanks for any input! 
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BEAUTY PRO LotusBoob / BEAUTY PRO BEAUTY PRO / replied
Thanks so much! No, I've never had the problem on my PC, just on the phone. Good to know! Thank you!! see post
order still in progress
Hello, an order I placed yesterday shows the status as still in progress, and some of the items I ordered are showing as out of stock, can you check if my order will be shipped and if all the items will be in the order? thanks
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sharma,   I would be happy to look into this for you. I'm going to send you a PM now. Thanks!  see post
The Beauty Board Instasummer #Sweepstakes
Get set for the season with our INSTASUMMER Sweepstakes! One lucky winner will take home the grand prize featuring BECCA X Jaclyn Hill products (including a face palette signed by Jaclyn), a $500 Sephora Gift Card, and even more BECCA products. Three runner-ups will receive $200 worth of products!*   To enter for a chance to win, post a photo featuring your effortless summer beauty look—think beachy waves and glowing skin—to The Beauty Board between June 28, 12 am and July 20, 11:59 pm PDT. Be sure to tag your photo with at least one product and include #Sweepstakes in the title or description to be eligible. Enter once every day to increase your chances of winning! Feeling lucky? Winners will be selected randomly from all eligible entries. Good luck!     *No purchase or payment necessary to enter sweepstakes. Odds of winning depend on number of entries received. Open to U.S. residents (including Puerto Rico, excluding Rhode Island and Guam). Must be 18 or older, and have a Sephora.com login and nickname to enter. Enter by July 20, 2016 at 11:59 P.M. PT. One entry per person per day. Sponsored by Sephora USA, Inc. Potential winners will be selected from all eligible entries received during the Sweepstakes Period in a random drawing conducted by Sponsor on July 27, 2016 and will notified by email.  See official rules below:
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BEAUTY CURATOR anjylla / BEAUTY CURATOR BEAUTY CURATOR / replied
wooo see post
I bought Cover FX Liquid enhancing drops and KVD Lolita and forgot to used my Beauty Insider card. Can I still get my points?
I bought Cover FX Liquid enhancing drops and KVD Lolita and forgot to used my Beauty Insider card. Can I still get my points?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kkapadia,   I will PM you in just a moment to help with this! see post
How to redeem Birthday Gift in-store?
My birthday is on Sept 23 and  I didn't get a postcard in the mail, all I got was an email telling me I can claim my birthday gift. Do I have to print the email and show it in the store? 
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zahrasyed / NEWCOMER / replied
What do Marc Jacobs give u for ur birthday see post
Purchased a foundation but no points got
purchased a foundation yesterday from jcp sephora store and used my physical insider card but when I checked online my purchases history and my points didn't change....what should i do?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi hajra,   I can help! I'll PM you in just a moment for more info. see post
Did not receive points from an in-store purchase?
A few days ago, I recently shopped at my local Sephora, but when I checked my online account, I noticed that I did not receive any points. Should I go back to my local Sephora to rectify the issue? Or could I contact customer support online?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MorgLia,   I'm happy to add the points for you. I will PM you soon to help with this. see post
unsuccessful authorization
Hello, I ordered some items which  are more then $50 less than 100$ then i found  the order " unsuccessful authorization"  I payed and put the right informations, and now i'm worried what happened?   could you help me?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nawal85,   I will look into this and PM you shortly with more info. see post
WELL....SEPHORA CUSTOMER SERVICE WON THE BATTLE
This is my experience and I hope this post is not deleted and if so hopefully some will have read this.  My only hope is that "someone" in "corporate" will read this.     I bought the Becca JH eye pallet in store 1 to 2 days before it was pulled. I spent over $200 on that one trip.  I have called Sephora, Store, emailed "client services", and struggled for an answer from StephanieBT on this forum. I live 30 miles from my closest Sephora and online they were making the returns without having to send the pallet back.  I did not feel I should have to drive 30 miles to return a product they pulled because it was "Sephora's Policy".  In dealing with this for over 9 days I have never received so many automated and vague answers from a company before. I have worked retail so i very rarely complain, but this was a unique situation.  It was not my fault.  Basically all the answers from everyone were "sorry this is policy.  Is there anything else we can help you with?.  My emails were returned only after I posted on this forum.  They were all signed "client services".  I was given a number to call which was the original number I called when I began this process.  In my dealings with StephanieBT after struggling to get a reply from my first post i reposted our conversation.  I was accused of spamming by StephanieBT.  I am 52 years old and I don't even know how to spam lol.  After she removed the thread, and we replied back and forth a few times, I was nice but told her I was dissatisfied and asked for her supervisors email.  The response was the email to "client services".  By this point it was almost becoming comical because she was aware I had emailed them numerous times.  It is not an actual person.  So no I was never given a supervisors email.  Unfortunately I understand how "corporate" works.  They want their employees to give vague answers on policy and hope the customer will go away and I am sure they do not want their employees forwarding things like this to corporate.  THERE IS ALWAYS SOMEONE IN CORPORATE THAT CAN HANDLE UNIQUE SITUATIONS.  I was dissatisfied that I as a customer had to drive 30 miles when online they were not asked to return the pallet to keep them from being inconvenienced but because I had bought in store I had to drive 30 miles. I have emailed becca about this issue and advised them they should also do launches with Ulta.  I received a prompt reply with promises to send me a token of their appreciation.  After dealing with this for 9 days I drove the 30 miles to return my pallet and another item i had purchased just because i was irritable at sephora.  I also need to add that when I made my original purchase I bought 2 of the hourglass powders and when I got to the car checked the merchandise and one of the powders was broken.  So i returned both never having bought these powders a little concerned about how they would hold up but I chose to keep one to try.  The color I wanted to keep was the one that was broken.  I also used my ViB 10% on this purchase.  So on my receipt it stated return/exchange.  Didn't look at the receipt again until I went back to make the eyeshadow pallet return and the powder showed returned for the amount with the 10% but for the exchange I was charged full price.  The store manager did make it right, but had I not noticed there would have been a circumstance that I would have been taken advantage of.  I'm sure the computers are set up that way.There are other outlets to buy these products.  I finally went online and was surprised there were so many forums that related to bad customer service regarding Sephora.  A lot of the complaints were that their posts were deleted from Sephora's website. Which i did have that done by Stephanie BT.  I did not post on these sites as this is not my goal.  My goal was to be acknowledged by someone who understood the situation.  They make you feel you are special once you reach VIB and VIB Rouge. It is all a marketing tool. I am VIB and not far away from being VIB Rouge.  No one was outright rude except for StephanieBT to accuse me of spamming when all I wanted was a reply. Thanks for reading and hoping if any of you ladies have a problem it is taken care of in a more personal manner.            
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SPECIAL GUEST slyoung63 / SPECIAL GUEST SPECIAL GUEST / replied
well it appears the PM that i copied and pasted from Stephanie BT was removed from my post from 2 days ago.     Everything else i wrote is there.   Really sad that cu... see post
Sick of getting wrong samples!!!!!
I usually order from sephora.com when I really like a sample. From last month to this may, I placed more than 20 orders, and half of them came with wrong samples that I didn't choose! I know sometimes samples are out of stock and they replace one of 3 samples to another. I was ok with that when it happened sometimes. But half of more than 20 orders are not "sometimes"!!! I am mad now since I got two wrong samples again today! I really wanted to receive Dr.Brandt Skincare Oxygen mask and placed two orders for it, but I never got it! I called Sephora today to complain, because me getting wrong samples is not second or third time, it happens almost in every 3 orders. But the assistant said that she cannot do anything for me and that was it!! I'm so disappointed to Sephora costumer service.
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BEAUTY MAVEN msjani / BEAUTY MAVEN BEAUTY MAVEN / replied
I have had the same problem over and over I can see a substitution on one but on all three and this happens more often than not. I think the packing clerks throw whateve... see post
Q. Used the Code and the order not being authorized
Hello , i used the code in my order , but  the order status is"unsuccessful authorization" , i check my information is right , so please help , thank you
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A.  Hi @SeanW,   I will send you a private message in regards to this. Please check your messages when you have the chance.Thank you!    Best Wishes,   Janean ... see post
Can a mod please send me a PM about my order not being authorized?
I really wanted to get the Soko to Tokyo set and the Instaglow promotion which was briefly in stock today. I placed an order and several hours later see that it shows 'unsuccessful authorization'. I have already checked with my credit card and they did in fact authorize the charge so it was not an address mismatch or typo. I called customer service and they told me that a supervisor needed to talk to me.   Can a mod please contact me?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi AnneMCC,   I will send you a private message shortly in regards to this. Please check your messages, at your earliest convenience. Thank you!    Best Wishes,... see post
How do I use my gift card online?
I'm trying to place an order online and I was given a gift card that I'd like to use but there doesn't seem to be anywhere for me to enter it. When I enter it in the promotion box it says error. 
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Canadianguru / NEWCOMER / replied
Don't understand this. It's unfair as i don't have a credit card yet and SPECIFICALLY bought a gift card instore and was told i could buy my stuff thats online with it. ... see post
It modified my order and i am unhappy
I just placed an order and then received a notice that the buxom set was out of stock. My order is still in progress can i either cancel the order or receive one of the other promos? If it is out of stock it shouldnt let me add it when i place my order
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hope2515,   I apologize that promotion went out of stock while your order was processing! Unfortunately, we do not have the ability to make modifications to order... see post
Website errors
The website has me defaulted to Canada (even has flag at top) so I am unable to order. Also, anytime I go to a product page on an device a blank square pops up and covers most of the info. Next to the square it is telling me to sign in or sign up, although I am already signed in. I can't add anything to my cart.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MLMackey, I'm sorry to hear that you are having difficulty with our site. I recommend clearing your cookies/cache or trying a different browser. You can change the th... see post
I accidentally put the wrong birth date
I was applying for an account and I accidentally put the wrong date (30th) as my birthday and I was hoping someone could change it. Thank you!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Skyler11, I can help you with that! I will send you a message for more info :) see post
Q. Returning Sephora.com item to store from order over $50
Hello all,   So right now I have an order in my cart that is about $90, so I would get free shipping. Say I were to not like one of the items and return it to a store (with original receipts and everything). If I were to subtract the price of this product from the original order total and it were to bring it down to under $50, would I have to then pay $5 that the shipping would have cost for the other product then and there because the other product was below $50? Also, if I were to use a gift card for part of the order (and deplete all the money off the gift card) and then return one of the products, how would they refund the money for this item? Just put the amount on another gift card? These may sound like a dumb questions, but I just want to make sure. Thank you!!!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Hopeloma, No, you won't be charged for shipping if you need to return something from your order. If you pay with a gift card, the store would either return it to a gi... see post
Points disappeared after failed order
Just tried to place an order online including a 100-point perk. Got an error message when attempting to confirm the order. My points balance is inexplicably now down to 37 from 110 (see screen cap of my points/status page), even if I empty out my cart and refresh.   Help?    
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HALL OF FAMER dyslexia / HALL OF FAMER HALL OF FAMER / replied
Ah, thank you!  Glitch reset on logout/login.  Thank you, @DaneeBT! see post
VIB one off 10% code didn't apply?
I ordered 2 Soko to Tokyo ($50) sets, a L'Occitane hand lotion ($12) and flash shipping ($10) but the 10% off code but it only applied to the hand lotion? Only an addition $1.20 was taken off my bill. Can I get it applied to all other items please? 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jane111,   I apologize for any errors you encountered while attempting to place your order with your 10% discount. I'm going to send you a private message now so ... see post
Didn't receive item in last order
I was missing a very small item from my last order, the Sephora Look Sharp sharpener. I checked the box thoroughly including taking every sheet of paper out individually, but it wasn't there. I sent an email inquiry about this  but a day later still haven't received a reply yet. I have another purchase waiting in my basket but wanted to wait for the resolution of this before I move ahead with it.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi airheart,   I'm so sorry to hear that item was missing from your recent order! I'm going to send you a PM so I can look into this for you. Thanks!  see post
Received my order today and an item is missing?
I placed an order earlier this week, and one of the items was missing from my box? The order was for the CLINIQUE Pep-Start sampler set, but it appears that mine is missing the eye cream? What do I need to do to get this fixed?      
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Simplycaren, I will send you a message to help. see post
June 2016 Play! box
I haven't received my June 2016 Play! box yet and I haven't gotten any shipping info. Is it likely that I will receive it before the month ends in 2 days? In the Play! FAQs it says that they normally get sent out the third week of the month. Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mustlovecats, I will look into this for you and send you a message with more information. see post
Points not showing up!
I bought a concealer and opened up a Beauty Insider account, but when I made an account online, it says I have 0 points. Is it because I need to sync my online account and my card somehow? I still have the receipt and can provide any information that is needed.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kwang27,   It looks like your BI card is not linked to your online account! I'll send you a PM to assist you with this.   Always, Danee see post
Discrepancy between points online and on card
There is a discrepancy between the points that I have on my online account and on the card I use in stores. Is there a way to fix it so that my points will be the same on both accounts?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jesssicayu1,   In reviewing your account, it appears that one of our representatives has assisted you with this :) If you have any additional questions or concern... see post
Cannot access shopping cart or orders
Every time I try to clock on my basket or my past orders I get the following message:   Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Cookie /n   Apache Server at *.sephora.com Port 443   
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BEAUTY BOSS greenteafueled / BEAUTY BOSS BEAUTY BOSS / replied
Hi Stephanie, I am using google chrome. I will try the solutions you listed, thanks! see post
Potential Canada Post Strike
There is a likely Canada Post lockout/strike to occur starting July 2, 2016. Does Sephora have a contingency plan in place to deal with this strike? How will orders be shipped?   Thanks!
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BEAUTY MAVEN rebeccadarcy / BEAUTY MAVEN BEAUTY MAVEN / replied
Thanks so much, I am glad Sephora is prepared in case of a strike! see post
Order cancelled - "unable to confirm your payment information"
I've just placed an order to be shipped to the hotel I'm staying at, but got a cancellation email 10 minutes later. " For your own security and protection, we have cancelled your order # because we were unable to confirm your payment information. We have included the order information below so that you can review the details of your order."   I can even see the pre-auth payment for this order on my credit card account, which means there are no issues with my card. Could someone look into this please? Thanks.
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redsalta / NEWCOMER / replied
This happened to me 3 times today and they say it's because I owe them money (not really sure how since you have to pay with a credit card when you place an order!)  The... see post
Beauty Insider Points
I was wondering if anyone could help me with my beauty insider account. I am a VIB and have points from shopping in store but my online account says I have 0. How do I get my points and status to show up online?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katiejanov,   I'm sending you a PM right now so I can help you with this!   Always, Danee see post
My Beauty Insider Card isnt linked my online account?
Is there any way I can link them together? 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi TheTigerKitty,   I will send you a private message to help you link these together :)   Always, Danee see post