My BeautyTalk Profile
Who's Online / 1,114 users
  • jisub89
  • spacesuit
  • heartsmyface
  • starrymom
  • JiMi2006
  • cendrogirl
  • sinfully
  • superjulienne
  • taylorkiryluik
  • FWPang
Customer Service
Showing results for 
Search instead for 
Do you mean 
jenn1977
Q. I'm a new rouge, but I have noticed that I am not getting emails with promos...
Is there any trick to it? I have checked but info on the Sephora site and my email settings, I have even added Sephora.com as a contact. 
see post
Salinaxoxo
online purchace question
if i was to buy something off of the website and it goes on sale can i get the differnce back?
see post
Natalian
Which presents are worth it?
I need to get Christmas present for my friends. During Black Friday, I had a chance to grab some such as Nest mini rollerball, MUFE shine duo, and a bite Lip trio. I went to sephora store today I saw they have the benefit Bob 3 scps of sexy. I bought it anyway. When I got home I wondered which one would worth it  and they would love it    
see post
Lisaay
Why aren't my points added to my account?!
I've made quite a few purchases for a couple months now but I don't see any of these points added to my beauty insider.. I don't see any benefit in that because I'm trying to be added to the vib but I can't do that if none of my points are being added to my account. 
see post
me8383
Q. Why can't I edit reviews?
Can you not edit your reviews on the site? I reviewed something that I initially did not love, but after using several times I actually do like. I want to change my review...but i see nowhere that allows me to do that.
see post
starsandbucks
HALL OF FAMER starsandbucks / HALL OF FAMER HALL OF FAMER / answered
A. Just bumping this again! Lots if times I want to go back and edit a review and it's so odd to me that Sephora doesn't have this function. Just recently I wanted to tack ... see post
suggrr
Fluctuating samples are irritating
While I understand that the samples change frequently, depending on how much stock there is of each item, it's really, really frustrating to add something to my cart, check out, then have to go back and select entirely different samples. It takes about ten seconds for me to add the samples and get through checkout, so to have a sample go out of stock in that amount of time is crazy. I did this about five times in a row before I gave it a break. Then I try again and this exact problem starts happening again. It's been going on for an hour now and I just don't think a sample should be selectable if you really don't have that much of it left. Just throw it in with random orders as a nice extra!
see post
suggrr
BEAUTY BUFF suggrr / BEAUTY BUFF BEAUTY BUFF / replied
Sometimes samples would show in the selection area, but they would already be out of stock. So I'd put different samples into my basket and try to check out, only to be ... see post
aspatel86
Missing Primer - Customer Service Nonexistent
Hi,   I had ordered two Urban Decay Smoked Palettes and just received them yesterday. One of them had everything inside but the other was missing the mini primer potion. I just called you guys and the BA I spoke to said you were sold out of the palettes and couldn't replace it. I asked if you could just send me the missing primer potion, and she said that wasn't possible and the only option was to go to a Sephora store and try to return the item or ask for an exchange for a different item since I have a good history.   This is not ok. I want to keep the palette, I do not want to return it. Can you please just send me the missing primer potion, or at the very least offer me a partial refund? "Sorry there's nothing we can do" just doesn't cut it.
see post
aspatel86
aspatel86 / NEWCOMER / replied
Hi, I replied to your message yesterday with the requested info but have not heard back. Also, my nearest Sephora locations do not have this palette in stock and said th... see post
DaniellaHolny
No points adding after month after purchase
Purchased 3 items in the beginning of November and I still do not see them added to my account? I still have the receipt. Any help would be very appreciated!
see post
TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Daniella, I will send you a private message to assist you with this! :) see post
Natalian
Does Sephora do price adjustment
I placed an order couple days ago and the price change. I was wondered sephora do the price adjustment.
see post
TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Natalian, I will send you a private message to assist you with this! :) see post
jn48
Extra 20% off for VIB
Why do VIB's not have early access to the extra 20% off sale? It doesn't seem like there is any benefit to having VIB.
see post
NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jn48,   Thank you for providing us with your feedback regarding our Beauty Insider program. I'm very sorry to hear that you don't feel like there is a benefit to ... see post
shawtygirl
Delivery concern
I placed an order yesterday and received my tracking number at the same day, however the package is scheduled to be delivered on 12/30/2014 .Why so long , 6 business days sounds just crazy...
see post
shawtygirl
BEAUTY MAVEN shawtygirl / BEAUTY MAVEN BEAUTY MAVEN / replied
Hi Kevin, thanks for responding me. My order doesn't consist of any hazmat products.Here is the order number if you could let me know why is it going to take so long- 32... see post
Redshoefanatic
Can't add things to basket?
HI there, I am currently trying to shop online but when I click ADD TO BASKET, the button greys out but it won't add the item to my basket.  Can anyone in tech support help please?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Redshoefanatic!  Please try removing your cookies and/or trying from a different browser. We were having some website issues earlier that have now been resolved.   ... see post
teenageparasite
Price discrepancy
So I've been waiting for the Clarisonic acne duo that's on for $47 to come back in stock ... Well I was online yesterday and see that it's is but at 59$. But I'm puzzled because the listing shows it from 47$-59$ but there is no option for the 47$ ..
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi teenageparasite! I'm sorry for the confusion! I'm sending a request to have that corrected.  It looks like the US price for this set is $47 and that may be why it's b... see post
Sushi13
Sephora Email & Mail Notifications
For the past several months I have not been receiving ANY Sephora emails or regular mail regarding new products, sales, VIB events/specials, etc. I have contacted customer service many times via email and phone regarding this issue and they just keep telling me they're resetting my communication preferences, etc. yet nothing has been fixed. In the meantime I've unknowingly missed out on the once a year 20% sale and now the $25 off $50 gift card for VIB Rouge members. When I've contacted customer service their response has been "sorry but that promotion is over", yet I've placed MANY orders during the promotion times. It's really upsetting that a company would treat their customers this badly, especially when I've spent so much money with their company. 
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sushi13, I'm sorry to hear that. I am sending you a private message to help.    Cheers,  Kevin  see post
Sushi13
VIB Rouge code NOT working
I received an email from Sephora this morning with a code for 20% off sale items for VIB Rouge members, however it's not working even though I'm logged into my account and have ONLY sale items in my basket (not even samples). What's the problem?  
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hello everyone! I'm sorry for all the trouble. :/ It looks like the code is working now so please try your orders again.  If you're still having difficulty, give us a ca... see post
jilliannatalie
cosmo 2 year subscription- need to change delivery address
I chose the free 2 year cosmo subscription today with my order but I don't want the magazines shipped to my billing address as I am a student and do not live at home. Is it possible to change the address to which the magazines will be shipped?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jillian! I can help you with that! I'm sending you a private message to get more info.   Cheers,  Kevin  see post
asdfkl
Unable to add items into my basket
I've been trying to purchase something online today and each time I try I have been unable. I click add to basket, and the button makes it look like I have added it to my basket, but the item does not appear in my basket! I have tried this with many different items and each time the item is not added into my basket. Is something up with the servers?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi asdkfl! I'm sorry about that! There was some kind of glitch earlier, but it's been fixed now. :) Please try again. If that's not working, I recommend removing your co... see post
kittenchainsaws
Purchase refunded on debit card as if it were a credit card?
I purchased something online but it wasn't working out for me, so I returned it to a local Sephora store. Since the Sephora website ran my card as if it were a credit card (it did a hold for the amount and after a few days went through), I returned the item and selected the credit card option during the return. My card is a debit card but it has run as a credit card without problems before. Will the amount show up on my card in a few days or did I do something wrong by doing it as though it were a credit card?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kittenchainsaws! The pending authorization you are seeing on your account will fall off in 3-5 business days. :) If the order did not go through online, you will not ... see post
laurayesenia
Cosmo magazine
Hi! I used the promo code for the 2 years of Cosmo magazine. I am currently subbed to them. Will I be getting double issues? I was hoping it the 2 years would just get added to what I had left. 
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Laura! Hmmm I would contact Cosmo about that one.  I think you will, by default, receive double issues but there may be something they can work out for you.    Ch... see post
neslihan
Vin rouge stays and points not in my account
I made a purchase of 3600.00 and became bib rouge however it has been 3 days since then and I still don't see my points or status updated in my account
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Neslihan! I'm sorry to hear that! I am sending you a private message to help.    Cheers,  Kevin see post
MaddieDecaf
No points after months of having my Beauty Insider Card
I've had my beauty insider card for I don't know how long but NONE of the points have shown up online, and if I ask an employee about it they just look at me as if I'm crazy. I would have thought I'd have quite a few but I've had 0 points for way too long when I know I've bought things. Please help!
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Maddie! It sounds like you have two accounts.  I am sending you a private message to help!    Cheers!  Kevin  see post
Jcho124
Redeem points from receipt
I recently purchased some products from Sephora without using a card. Is there a way to redeem the points from the receipt?
see post
Natalieeem
Natalieeem / NEWCOMER / replied
Hi Randee! I also need help with the same thing. Could you please message me to do the same? Thank you! see post
mickyinthemoon
Points not added
Hello, today I went to the store and exchange the Clarisonic Mia for a Mia 2. The Mia was a gift from my mom so I do not have a receipt for it. After asking for my ID and the manager for a while the cashier lady finally agreed to do the exchange for me. I showed her my VIB card but she just left it on the table without even touching it, I had to ask her twice please scan my card so I can get my points and she was like it's already scanned. Now that I checked my account, the points were never added, in fact the transaction wasnt even recorded in my purchase history. And she refused to give me the VIB tote bag, reason being it's only for VIB Rouge. Sorry but this was such a unpleasant visit to Sephora. Please help clarify with my points Thank you. Kelly
see post
utr84
utr84 / NEWCOMER / replied
Hey! The same thing happened to me a few weeks ago! I also went to look up past purchases and a few other purchases haven't been recorded, would you be able to help me o... see post
cclaire
250 bonus points for "qualifying fragrance product"???
Hi! I just received this email, which perfumes qualify for the bonus points, and which ones don't? How will I be able to tell I'll receive the bonus points in the future? It doesn't appear to show up in your cart at checkout..   Thanks! -C
see post
layers1990
IT GIRL layers1990 / IT GIRL IT GIRL / replied
I bought a Tory Burch rollerball and the bonus points applied to my account instantly! Go for it! :)  see post
okipanda
Can I exchange foundation I ordered online at a Sephora store?
I ordered the Tarte 12hr foundation and the shade I got is not a match. I only tried a very small amount. Will I be able to exchange for right shade at a local store or do I have to return via mail?
see post
okipanda
BEAUTY MAVEN okipanda / BEAUTY MAVEN BEAUTY MAVEN / replied
Thanks Laura for your reply! Will do. :) see post
Elisaxx
Q. Do beauty points expire?
I was under the impression that beauty points don't expire, but last week I had almost 400 points and all of a sudden I have 0 today :/ (and i haven't redeemed any kind of perks or anything)    
see post
KIWIupsidedown
SCENE QUEEN KIWIupsidedown / SCENE QUEEN SCENE QUEEN / answered
A. I just had the same scenario!  I haven't redeemed any of my points and it's zeroed out.  see post
CescaR
Beauty Insider Points from stores not showing online
I use my BI card for every purchase in the stores, (I have about 200) but only points from online purchases show on my online account. Help!
see post
ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CescaR,   I would be happy to help you out with this! I'm going to PM you so I can assist you further. Thanks! see post
St0807
When should this email be expected???
I order 4 items from Sephora online and was suppose to receive and email, i never was sent an email. So i went to my order and found that there was no Shipment date or tracking number. What is the issue? And how can it be fixed?   -Your help would be GREATLY appreciated! 
see post
ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Keep an eye on your inbox - I sent you a message to help with this :) see post
St0807
No email sent??
I ordered 4 items online from Sephora and was suppose to receive an email, I was never sent an email. So I went to my order and found there was no shipment date or tracking number. Why is this happening? And how can it be fixed? This is my first time purchasing from Sephora online. Help would be greatly appreciated.
see post
ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi St0807,    I'm so sorry about that! I'm going to send you a private message so I can investigate this for you! Thanks! see post
Scifientist
VIB card number not linked to account?
Last time I was in-store, I discovered that when I hit VIB last year, the new card they gave me didn't get linked to my account. I've been using it, and I should have spent enough in 2014 to make VIB for 2015, but how do I go about linking the card to my account? 
see post
ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Scifientist,   I'm sorry about that! I'm going to send you a PM so I can get your accounts linked up :) see post