I signed up for an account online a few months ago, and made my first Sephora purchase over the weekend. The cashier helped me sign up for it, but when I check my online account it says I have 0 points? I may just be missing something, because this is new to me, but I just thought I'd ask! Is there a way to link my card to my online account?
So I bought an eyeshadow palette and a single eyeshadow a while back ago, probably more than a year, I completely forgot I have them until in recent. They are very new still but I just don't have the receipt anymore. If I went into store and return my items, will I still get my money back or store credit?
I received products on April 30th. And naked flushed(streak) was not in the package. So I called customer service and they said they send it again. 18days past from that day, still I don't receive it. I am so disappointed, I paid $35 for nothing. I will never purchase online if this will happen again.
I was so excited to get the new 500 Point Perk in the mail. I picked it up because I wanted to try the liner that it came with. As I go to test it out, turns out it is completely dried out! Has this happened to anyone else? The rest of it was okay but i was disappointed that the one item I was to try was useless.
i placed an order online not too long ago, and it shows that one order was placed on my sephora account. however, my online bank statement shows that i was charged the same amount twice. is this normal? how do i get this fixed?
I just got the 500-point Marc Jacobs: Blacquer and More reward in the mail and the black pencil doesn't work at all. I think it's just completely dried out or something. The other products in there are great, but is there a way to have that eyeliner replaced?
I just got my sephora order, and it didn't have any of the samples (or my promo item) in the box I had used the beloved code to get the spicy perfume sampler, as well as selecting the dior mascara sample & a couple other perfumes. Did anyone else have this happen? I know sometimes samples go missing, but I thought the sampler set would be different.
The Skin Cancer Foundation just posted on FB about SEPHORA FAVORITES Sun Safety Kits. I click on the link and its not in stock. Its great at 32.00 but NOT if you cant get it. I had a 3 week full face Efudex treatment this past fall and I have to have some great sunscreen. When I seen the post I thought great. Anyhow just thought I would let someone know. Thanks and USE SUNSCREEN EVERYDAY. I live in the middle of nowhere....... Albany Ky
There is an option called choose a board when posting a new question. But when I click on it I get no options, can't type anything in, or choose from the boards listed to the left of the page. So how do you use the "choose a board" option?
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I purchased around $90 worth of products on May 16, 2015. At checkout, the employee working at the register told me I had reached VIB status for 2016 and told me to check my email for the special offers. However, when I checked my insider account, the purchase and the points are missing and that I have not yet reached VIB status. Please help.
Hi! I placed an order online last week on sephora.com and when I went to check the shipments status today, it appears to be getting sent back to Sephora. Is there anyone who could help me out and explain what I need to do to get that shipment without having to reorder and pay for it again? Please help!!!
I recently redeemed the "PROTECT" promo code for the Shiseido sunscreen which arrived today, but the ingredient label on the item differs than that on the website, which isn't a big deal though now I'm slightly unsure which of the sunscreens this is... Also, is there a way to know the expiration on this? I know this is an older promo code and since sunscreens have a strict shelf life I just wasn't sure how old it was?
Hi! I got a gift from my friend this weekend. The product is one that I've used many times before but ran out of a few months back. My skin has gotten somewhat sensitive and dry since the last time I used it. I've used it once since getting it and the strip literally ripped off skin off my nose. It's never done that before but clearly my skin has changed since the last time I used it and it's not working for me anymore. I called her up and she said she no longer has the receipt, which isn't her fault since I gave her a list of products that I was sure I wanted and had used before and I was planning on keeping it. Is there any way I could exchange it for something else? I don't want to hoard it waiting for my skin to magically get better and unsensitive. Thanks!
I made my first purchase online today and I was just scrolling through my order history to make sure that my order was accounted for. However, under my history it said that I had purchased a product that I had never even heard about before for $36, and that I had bought it in a store in a city that I have never even been to (I live in Washington DC, and the product was bought at a Sephora in Akron, Ohio)? What is going on? I have only used my credit card once (for this purchase) and that mysterious purchase could not have charged my credit card, or could it have? Please help me because I am very anxious about this. I never lent out my account to anyone. I know nobody in Akron, Ohio, either. I don't know why this product shows up on my account and it's kind of freaking me out. Is this just some sort of mistake? Can an employee help? or anybody?
Question about Flash Shipping. I am never too sure what to expect in terms of the policy and whatnow since it's always very confusing how things are processed in the back-end after an order is placed. I placed two orders on Monday. Prob 10 mins after each order all well before noon Monday. I get confirmation that my 2nd order shipped that evening, Monday. I receive confirmation that my 1st order shipped that next day morning, Tuesday. I check the shipping status today, and my 1st order is shipped with receive Next Day (so I expect receipt Wednesday). However, my 2nd order (that was confirmed shipped out on Monday evening) states that I won't receive my package until Thursday. I am so confused why there is discrepancy when both orders were shipped before noon around the same time. Can someone clarify to me why this is?? I mean this has happened to me before on my past orders but I am kind of getting frustrated never knowing when I'm suppose to expect my orders. Thanks.
I once set up one beauty insider card in store, but when I try to use email address to link the card to my online account, the system just sign up another account. Now I have two vib account, and both has points, what should I do?
a few weeks ago I bought the benefit roller lash mascara and mini urban decay all nighter setting spray. When i checked out I gave them my card but the points aren't showing up online, What do i do?? This has happened before, how do I prevent it from happening again?