Hi! I have two Sephora gift cards saved from my birthday to use during the VIB ROUGE sale in November and I was just wondering if it was possible to use both gift cards on one online order? And if not, is there a way to combine the balances of both gift cards onto one card? Thanks!
I recently received my online order and it's super disappointing to see that one of the items I ordered is missing. I'm missing the Urban Decay Eyeshadow primer potion. The product is listed on my receipt but I never received it. I'm not sure what the procedure is when it comes down to a missing item. Please help!
I just graduated form Empire beauty School and I get my license in cosmetology next month.I really just want to be a makeup artist.I live in Chicago.The fashion and beauty industry isn't that major here.Any advice -Up&Coming
My one account is a bit old and a current one that I am using has the most points. My old one has points and I would really like for that to be linked to my current account. Can anyone help me do that? Thank you.
Hi, I need assistance w/adding my points and to my spending total. I recently made 2 separate purchased recently from my local Sephora (store 0870 JCP HTH) and the 1st of the 2 didn't show my BI number at the top of the receipt, while the second one did, but still didn't add to my spending amount & points. One amount was for $42 pre-tax and the other for $39 pre-tax. I called customer service w/the first purchase and was told to email pictures of my receipt for my points (she credited me 25 courtesy points "for my time") she wouldn't add my purchase points and I know CS can't fix the spending total easily. If someone could help I'd appreciate it, I did take several pictures of both. Thanks in advance! <3
Hi, I ordered the modern renaissance palette last Thursday, and received a confirmation email, and I still have not received an email regarding shipment, its been 6 days already, I was wondering what is happening with my orde
Hello, I was wondering when the codes for the friends and family sale are being sent out. I was expecting to receive one this year but i have not yet. Can you please insight to when they are being sent out ! my cart is waiting haha
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Good afternoon. I made three purchases and on the three figure STATUS: Unsuccessful Authorization. On Two of them received an email informing me that the purchase was canceled, but The money has already been charged on my card, I need someone to answer me urgently.
I was so excited to finally reach rouge status, but unfortunately my account is not reflecting it. A few purchases over the last few months have not appeared on my account, so customer service has had to add them manually. I think that's why it is not including those in my total spent. Could someone please assist me in updating my account to reflect my new status? The same had to be done when I reached VIB status. Thank you!
Hi! i have my beauty insider card since like 3 years and i made an account on the website a short time ago but i don't see a space where i can enter my card number so i can link it to my account? i'd really like to make a purchase online but still make points on my card helppp! thank you!!
I placed an order on the 23rd and paid for 1day flash shipping. I got a shipping confirmation the same day, but it's taking just as long as normal shipping and not being delivered until tomorrow the 26th. Do we get shipping charge refunds for this? I'm so confused as to why flash shipping continues to be an issue only for Sephora. EVERY other company that I pay overnight shipping gets to me on time, so it's not a UPS issue.
Today I went into Sephora and spent the amount of money required to go over the threshold to become a VIB, but I was not given a new card or anything? The lady at the counter didn't even acknowledge it so I thought I had maybe not spent enough, but I went home and checked my profile and it says VIB on it, so I was wondering why I wasn't given any card? Is there a way for me to get one?
Hello! I'm going to order something online with a US address because I'm soon visiting some family members there. In case I'm not there when the order arrives, should I put the name of the person that will receive the package at checkout? does the delivery need any signature or can I just order with my name? Please answer, I need this product ASAP