My BeautyTalk Profile
Who's Online / 1,960 users
  • arielaaaaaaaa
  • mychoi
  • Shrewdle
  • srplpwdr
  • jenfromnyc
  • SirenPrincess
  • irenet
  • Mariahk83
  • infinitise
  • txmkupfan
Customer Service
meredithm
Q. When will Perfekt Eye Perfection Gel in "Bright" be back in stock?
I've been waiting for a few weeks for it to come back in stock.  I signed up for email alerts and still haven't heard anything.  I don't think it's been discontinued because Sephora employees in the store say it's one of the most popular products and shades.  Please let me know how much longer I'll have to wait!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi meredithm, Looks like we should have this shade back in stock in early August! :) -Laura see post
Joy222
Beauty Insider Points
I recently purchased items from sephora.com, however something wouldn't let me log into my beauty insider account, therefore I was unable to receive points for my purchase. Is there any way I can get those points put onto my beauty insider card even after the purchase? I still have my receipt. 
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Joy222, Yes- I'll send you a message to help! :) -Laura see post
dolceloure
returning a gift without a receipt
My sister gave me an early b-day present that undoubtedly came from Sephora but as I don't have much use for them I was hoping to exchange them for store credit.The thing is, one of the gifts she gave me was an old 500 point perk I recognized, lol, but she told me found it on the sale shelf (so it was no longer being offered as a free perk). Anyway, could I still exchange it? It's just one of those odd pieces of leftover merchandise that she happened to find at her local Sephora that I doubt one would find at the other ones.   This is the set I'm talking about:   The other set she gave me was a more regular merchandise, a Fresh lip treatment set -- lovely, but I'm already well-stocked w/ Fresh products! Anyway, I'm hoping I'll be able to get store credit for both sets without any trouble, but I wanted to check in advance! 
see post
dolceloure
HALL OF FAMER dolceloure / HALL OF FAMER HALL OF FAMER / replied
Yay, thanks for your help! :) see post
sueshee
Anastasia
Why can't I find Anastasia illumin8 youthful synergy eye pallete no. 2 anywhere? Is it discontinued?
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sueshee,   Sorry, we no longer carry that particular palette on Sephora.com :(  We suggest checking with your local Sephora store, to see if they may have it in-s... see post
KellyJ1028
Great Customer Experience With Fresh Rep
i was lucky enough to meet a Fresh rep in the Sephora I shop today before working on choosing a new foundation with the SA. I absolutely adore the Fresh product line but getting to speak with & having her pally the product line to my face, give me tips & pointers on some dark under eye circles was amazing. She had so much product knowledge & was able to share this knowledge with me. I believe her name was Sarah & it was a pleasure meeting here. Next Courtney helped me choose the Houglass tinted moisturizer in Shell  , applied it & gave me so many tips on contouring , highlighting etc. I shop the Sephora at Hanes Mall (not the one inside JC Penney's, the stand alone store inside the mall ) .. Hanes Mall Sephora Rocks!! I would like to give a shout out to the store, Courtney & the Fresh Rep!! I appreciate them taking the time to help me & really going out of their way to provide GREAT customer service!! Thanks Sephora
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Yes, I agree:)!! see post
vanillammm
sephora delete all 5 finger polish remover
Came online to reorder the Sephora Formula X "Delete All -  5 finger nail polish remover" tub and can't find it.   The product hasn't been out that long - has it been discontinued? Will it be coming back?   Thanks in advance for any info you can give me. It is the best polish remover I have ever used and I am bummed I can't find it.
see post
milhouse
BEAUTY CELEB milhouse / BEAUTY CELEB BEAUTY CELEB / replied
Please tell me this is not discontinued!  BRING THIS BACK PLEASE!  It's literally the greatest remover of all time.  There are none left in my local stores. see post
klyonsj
Q. I need to combine two Beauty Insider cards. Is that possible?
RubyWooed
RubyWooed / NEWCOMER / answered
A. Can someone please also help me combine my accounts? see post
chancyxue
I HAVE THE VIB CARD, BUT WHEN I REGISTERED MY EMAIL, MY STATUS DIDN'T REGISTER....
I went to shopping at sephora and earned a VIB status,I got the VIB card.But my online status was still beauty inside.How can I merge account?Is any one can help?THX
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi chancyxue ,   I'll send you a message to help out with this! see post
caliglow66
Two year Cosmo Subscription?
I used the Cosmo promo code on my most recent order but the order confirmation didn't show that the promo was applied even though I know it was. I received my package today expecting some sort of confirmation that my subscription is coming but I didn't receive anything. Did my subscription go through and if it did will it be shipped to my shipping address or my billing address?
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Skenn,    I will send you a private message to assist you with this.  see post
JanelleLeduc
How do I merge my VIB accounts?
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi  JanelleLeduc!   I can link your accounts for you. I'm going to send you a private message to assist you further with this. :)    Kind Regards, Ra... see post
mastahs
can I change my 2 year Cosmo subscription billing address?
I just placed an order and wanted to check if my 2 year cosmo subscription is being sent to my shipping or billing address..I've read through some post and see that it gets sent to the billing address.   is there any way to change that so I can get the subscription sent to my shipping address?      
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mastahs,   The magazine subscription will ship to your billing address, however, I can change the address for you if you would like the magazine sent to a differe... see post
laynebr
Wrong return amount?
I recently placed an order online for a KS Goat Milk Cream($65) and the Perricone Face Finishing Moisturizer(17.25). I live in sunny FL, my package was left outside in the heat and both products were extremely hot to the touch. When I opened it the KS had separated and was half oil half moisturizer? The Perricone was runny like water. The closest Sephora to me is 45-1hr away!!! I called CS and they said I could return both at a local SiJP. I wanted to exchange not return but SiJP didn't have neither so I had to settle for a return. Since it was an online order the SA had to call for price check. Now online I paid $88.01 however, I only got back $79.50? I didn't notice this until this morning.... Why did they only give me $10 for the Perricone if I paid $17.25 for it? That's a whole $10 I wasn't given back?? I'm rouge so it wasn't like it was shipping fee or whatever? What's going on here Sephora?? Why was I not given my full refund??
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi laynebr,   I am sorry you were not given the correct refund for your recent return. I would be happy to look into this for you. I'm going to send you a private me... see post
SavElizabeth
Return question
I bought Naked 3 at the end of February, used it twice and didn't like it. I didn't realize until now that I can actually return semi-used items. Does it matter how long I've had it? It's in perfect condition, only used twice. 
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SavElizabeth, Yes- you can still take your palette back to the store!  You can get a refund if you still have your receipt.  If not, you can get a store credit or ... see post
Judgewoman
How to use the foundation match information when ordering online
I've had my foundation match done at Sephora but can't seem to figure out how to find my match when I'm ordering online.  (There doesn't seem to be a place to type in the # I received from Sephora)  Any suggestions?
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Judgewoman! You can type in your Color IQ number here to find your perfect matches in a number of foundations>http://bit.ly/1tKYPC5. Please let me know if you hav... see post
Ghaida10
Delete Beauty Insider Account
Hi Sephora, I want to delete my Beauty Insider account. how do I do that?   Thank you.
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emiliedawnxoxo!    I can help you deactivate your account. I'm going to send you a private message to assist further! see post
Shrewdle
Dr. Jart Renewalist BB Cream Continually Out of Stock!
Hi Sephora!    I'm running low on my Dr. Jart Renewalist BB Cream, and it has been out of stock for more than half a year!!   http://www.sephora.com/renewalist-bb-beauty-balm-P 374569?skuId=1422625   I'm already signed up for the email notice for if does come back in stock, but like I said, it's been out of stock for more than 6 months.    I know that the Renewalist bb cream is also sold in the deluxe sample size in the Dr. Jart The Orginal BB Cream Set http://www.sephora.com/the-original-bb-cream-set-P 376218?skuId=1463231, but now that item is Out of Stock as well!    Is Sephora discontinuing the Dr. Jart Renewalist BB Cream? If not, approximately what time frame will they bring it back in stock? It's been more than half a year! It's my go-to bb cream/ foundation that I use daily and I really need it! Thank you!
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I haven't had a chance to try the new Dr. Jart BB Dis-A-Pore Beauty Balm yet, but it looks like it has some amazing reviews on our website! see post
1117
Q. Cant use Store Credit Online
Why cant store credit be used online ? I dont understand, the money goes to Sephora regardless, and there are so many items that are online only. I know i cant be the only one that hates this, it makes me sooo mad becuase i hate going to store when i can place orders online from home. but then if i ever return something without a receipt i get stuck with store credit that just sits in my wallet forever. is sephora ever gonna change this ??
see post
lilerin
lilerin / NEWCOMER / answered
A. I didn't know that you can't use this darn store credit until I had ALL my items in my online cart! I asked the lady to add my credit when returning something on a exist... see post
Gina1031
My Order Status is STATUS: Sent to Warehouse. Does this mean it is in stock? more info inside
Hello,   My order status for my Naked 3 palette is currently STATUS: Sent to Warehouse. However, I just noticed when I went to the Naked 3 page, it states "This palette is in high demand. To receive notice of when it will become available again, sign up for email notification or contact Customer Service at 1-877-737-4672 to confirm product availability at a particular store."   My card was charged (or an authorization was put on). It's been 2 days since my order. Is the palette in stock or not? WHen I called I was told "we'll call our warehouse and call you back." But I was also told I could not cancel my order, which is what I want to do if it is not in stock.   Please advise.
see post
Gina1031
Gina1031 / NEWCOMER / replied
Thanks so much! I'll reply as soon as i receive it :) see post
cgator
Beauty Insider Points Not Showing Up
Hello, I made a purchase at a jcp sephora a few weeks ago. I gave the clerk my email for my beauty insider account  and she said my points were added. It should have been about 44 points. Online it still says I have 0 points. Could you help me with this?
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cgator,   It sounds like we need to merge your card and email together! I'll send you a message to help. see post
KellyJ1028
VIB Rouge
Just curious because I havent been a VIB Rouge that long but what does that mean for in store purchases? If I go into a store to purchase & provide my rouge card are there any free gifts I'm entitled to automatically?
see post
KellyJ1028
BEAUTY PRO KellyJ1028 / BEAUTY PRO BEAUTY PRO / replied
Thanks for the scoop:)  see post
AshelyMorte
Purchase & Points
I made a purchase today at a Sephora inside JCP. Normally, my points from my purchase populate right away when I log into my account. However, I don't see my points or my purchase showing up at all. If it so happens that an employee didn't scan my VIB card is there a way to get the points? Thank you. 
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AshleyMorte,   It can take up until 48 hours to see the points added to your account! If for any reason you do not see them added within that time frame, please l... see post
kate7778
Beauty Insider Card - how to link to online profile
Hello - I recently signed up for a beauty insider card in store and went online to create an account but there is no record of the purchase. Do these accounts automatically link if the email address is the same or do I need to enter my card number somewhere on my online account?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kate7778! It sounds like we need to merge your two accounts together. No worries! I do this all the time. lol I will send you a private message with more details.  ... see post
tadjaloo
Can I still redeem my points?
I purchased items from a Sephora today and when I gave the lady at the cash wrap my email address, she said that it couldn't be found. I have the receipt, is there a way to redeem the points?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tadjaloo! Of course! I am sending you a private message to help.    Cheers!  Kevin  see post
njattana
Returns
I have the receipt for a practically unused item that just didn't work out for me but I can't seem to find the little box it came in, will that be a problem if I want to return it in my local store?
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Njattana,   I'm sorry to hear that the product did not work out for you!   It is up to the stores discretion to accept or deny a return. However, I suggest vi... see post
stephy9444
Items not showing up
I recently combined 2 accounts and now i believe only one exist.  I went to the Sephora near me a week and a half ago and spent a good amount of money and have no record of this purchase or points on my account.  
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi stephy9444! When we merge accounts, one of the accounts purchase histories will no longer show on your main account.  We can ensure you receive all of your points tho... see post
stargazer89
Items not showing up...?
So, I was looking for the Kat Von D Ladybird True Romance Eyeshadow Palette on Sephora's website but I couldn't find it there. The palette tab was as it looks like on the picture. However, once I googled it, I found it on the website! In other words, there is at least one item that Sephora has but it doesn't show up when browsing its website. There was no message like ''this item isn't available in your country, click here to go to the American website'' or anything like that. I'm just letting you know because maybe it isn't something that is happening with this item only, and you might want to look into that Cheers!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Thanks for the call out stargazer! I have reported the issue, so hopefully it will be fixed soon. :) -Laura see post
cyasaucedo94
Is there a way to combine two accounts?
I made a purchase at Sephora the other day and the cashier told me I had 127 points but when I looked at my points online another day I only had 85. I figured out this is because I have two separate accounts. I would really appreciate if someone could tell me how I can fix this.
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cyasaucedo94, I'll send you a message to help. :) -Laura see post
goofylisa75
combining online purchases with in store points
Hi I just got a beauty card last night for my 1st in store purchase. last month I made online purchases, can I combine points from online and in store? thanks for any info!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi goofylisa, I'll send you a message to help. :) -Laura see post
sbonin
Missing Points and Birthday
Hi, my points are showing up on my online account but they're showing up in store. Also, my birthday isn't listed in store. They still gave my birthday gift but I had to ask for it.
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sbonin,   I am sorry that your Beauty Insider points are not listed in your account. I would be happy to look into this for you! I can also make sure the current ... see post
NattyWQ
I have a problem.
Hi, I returned products today and then I came home and checked online banking but I didn't see any of money back in my account. What should I do? Do I have to wait or go back to my local sephora and ask the staff?
see post
NattyWQ
NattyWQ / FRESH FACE / replied
Thank you so much! :) see post