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Can someone please change my birthday in my account?
When creating my account I had no idea about the beauty insider gifts. I put my birthday on a random date...   It's actually October 26th, on the same year. Thank you!
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sofiacespinoza / NEWCOMER / replied
I want to change mine too, I didn't put the real one and it's in march 6, 2000  see post
combining accounts
hi, i have 2 accounts. How can I combine them?
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Opinion email
I received a survey email from Sephora -- I'm just wondering if it's a legitimate survey or spam? I haven't seen the email address posted anywhere as one that comes from Sephora -- Thanks!! 💖
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2-DAY FLASH SHIPPING...except not.
I didn't want to add to the list of Flash shipping threads, but I figured I would be acknowledged this way somehow. Anyways, I placed an order on Wednesday around 1:30pm to make the arrival of Friday. I receive a shipping notification the same night around 5:30pm. When the ETD updated the next day, it said it would arrive by Monday! The homepage clearly states that it would arrive by Friday. Not "ships by" but "arrives by" Friday.    I don't need royalty treatment even if I am a Rouge member, I just want what is supposedly advertised. And this is false advertisement.
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PLAY! By SEPHORA Box Versions: Your Questions Answered
Hi PLAY! by SEPHORA subscribers,   Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!   Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.   Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.   Q: How does PLAY! by Sephora decide which products to send to subscribers each month? A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.   Q: What if I don’t like the products I received in my box? A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home. OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or   Q: What is the PLAY! PROFILE and how do I update my information? A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.   Q: What if one of the products in my box is broken, damaged or missing? A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at We’re here to help!  
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Hi christenlh81,   Since you signed up in February, you will receive your first box in March. see post
Sephora PLAY!
I just had a question regarding the subscription. I wanted to know if there is any way to see that you have properly been signed up for the subscription because I know I subscribed a few days ago and today I got an email about Sephora PLAY! saying to sign up again, does that mean I wasn't subscribed properly? or just another sort of email?
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Hi Jiskey1215,   I'm sorry for the confusion! In reviewing your account, it does not appear you're signed up for our PLAY! subscription. If you may have signed up us... see post
profile info
my birthday in my profile is wrong it says it's january first but its actually feb. 25 idk how to change it so that i can get my birthday gift
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Hi beautygurl2,   I've updated your birthday to February 25th for you :) Happy early birthday!   Always, Danee see post
Just wanted to say thank you
I had a problem where USPS lost 2 of my packages from sephora on the same day (so sad) and the customer service rep on the phone was super sweet and replaced the items for me. I had to call twice because I didnt realize they were both supposed to be delivered on the same day and I got the same rep twice. Although the promos were already out of stock, she offered some BI points which was really nice of her. It isnt Sephora's fault that the packages went missing, so I just wanted to say thanks for the really great service and super sweet person on the phone!
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 Hi franceslovesyou :)   I'm so glad to hear about your recent experience with our Call Center and thanks for taking the time to share this with us! I've forwarded t... see post
refund question
I purchased the Sunday Riley power duo from a Sephora store. I used it a couple of days ago and woke up with an pretty bad allergic reaction. I won't ever be using these two products on my skin again, and would like to return them asap.   However, I don't have the physical receipt, and I can't find this product in my online purchase history anymore. Can I still return this product at a Sephora store, or get a store credit?   Thank you in advance.
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Hi vitajulz,   Sorry to hear that! I recommend contacting your local store for further information and assistance with this.   -Stephanie see post
does sephora offer military discount in stores?
Hi Boogieman, Sorry! At this time, we do not offer a military discount.  see post
Change my birthday
How can I change my birthday to a March 25,1998 I have it under my moms not mine. 
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Hi Karen101, Sorry for the confusion! You aren't able to update that yourself. I have updated it for you :) see post
Can I return my Tarte highlighter and get a replacement? It was shattered when I opened it!
I bought the Tarte highlighter on my trip in Chicago. I didn't open it until after I got home and already threw away the packaging. I went to use it and it's shattered in a million pieces. Can I return it and get one that isn't shattered?
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Hi Olivia222, Oh no! I'm so sorry to hear that happened. I would recommend contacting your nearest store for more information> see post
How do I add points from my receipt?
When I asked the cashier yesterday if I could get a card she said that Sephora was going cardless. She also said that and I have to download the app to get points and that I could add my  points from the app but I don't see where I can do that. I also posted this question in another thread and no one replied.....
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Hi JazzeStarr, I will send you a message to help.  see post
Is anyone else getting stuff removed from their cart?
I don't know if it's just me but i leave stuff at my cart along with promo codes and samples but for these past few days my promo and sample items keeps on getting removed from my cart. When i switch from browser to phone app, the same thing happens. All my samples and the promo code are removed so i have to put them back again. Weird thing is, the samples are all still in stock and the code is also active. I've tried logging out, resetting my browser, removing cookies and history but nothing works! What else should i do??  
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Yeah, i find it really odd too. I didn't have this problem before, thought it was just a glitch but its been going on for the whole week see post
Email for Sephora Card
Hi,   I do not remeber the email that I have on my sephora card. Would you be able to help me out?
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Hi Leila98, I will send you a message to help. see post
What does Unsuccessful Authorization means?
What does Unsuccessful Authorization means? Why is my order being cancelled? How can i solve it? Do i need to reorder or something??
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shelleybear / NEWCOMER / replied
How do i resolve this? And how long will i get my money back to my credit card.  see post
Change my birthday on Sephora
love Sephora!!
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Daibee / NEWCOMER / replied
Can you change my birthday to April 30th. I made my account when i was younger  see post
The Beauty Board UnNude Lip #Sweepstakes
  Discover why neutral lips are y our new everything. Enter for a chance to win the UnNude lip #Sweepstakes, and you could be the proud new owner of a Kat Von D lip vault and more prizes!   To enter, upload your UnNude lip look to The Beauty Board  (on the Sephora App or at ) between 12am PST Thursday, February 2, 2017 and 11:59pm PST Thursday, March 2, 2017. To be eligible, be sure to tag your photo with at least one lip product and include #Sweepstakes in the title. Luck favors the share-happy, so enter once every day to increase your chances. Winners will be selected randomly from all eligible entries.*   * No purchase or payment of any kind is necessary to enter or win this sweepstakes or to receive a prize. Odds of winning depend on number of entries received. Void where prohibited. Open to U.S. residents (including Puerto Rico) 18 or older and the age of majority. Must have a login and nickname to enter. One entry per person per day. Winners selected by random drawing to receive one of following prizes: 1 grand prize (APV $860; Kat Von D Lipstick Lip Vault and UnNude Lip Bundle, $500 Sephora gift card) and 5 runner prizes (APV $120; Kat Von D UnNude Lip Bundle). Sponsored by Sephora USA, Inc.      See official rules >
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Cheriloves / NEWCOMER / replied
VIB Status
Hi, I had a beauty insider account on here and I had someone update me to VIB because it didn't do it for me automatically. When it was updated the lady who helped me said my purchase history wasn't transferred over but when I spent something like $150 more to contact them and they could upgrade my account manually to VIB Rouge I think. I was using the beautytalk username Heatherash but I can no longer access that profile for some reason. I was orginally speaking with  MariekeBT  as well. I hope this makes sense. Thanks!
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Hi Heatherash33, I will send you a message to help.  see post
Missing Purchases
I purchased four or so items back on November 15th and only two of them have appeared in my "My Purchases" section, but the total price of my purchases in my points section should include the missing items. Why is this? 
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Hi Mollys4, Sorry for the confusion!  If we no longer have the item online or it has a different sku # in store, the picture of it won't show up in your purchase history... see post
COURT-AUTHORIZED NOTICE OF SETTLEMENT   If you are or were a Sephora customer who had a Sephora “Beauty Insider” account with VIB or VIB Rouge status as of November 4, 2014 that was associated with an email address from the domain,, or this Notice describes your rights and potential benefits from a class action settlement.   The Net Settlement Proceeds will be distributed among all eligible Settlement Class Members who submit claim forms, up to a maximum of $125 in cash or $250 in an electronic gift card per person.  The total amount you receive depends on the number of Settlement Class Members who submit claims forms.    THIS NOTICE MAY AFFECT YOUR RIGHTS – PLEASE READ IT CAREFULLY A court authorized this Notice. This is not a solicitation from a lawyer. This Notice summarizes a proposed class-action settlement of claims brought against Sephora USA, Inc. (“Sephora”). The Settlement resolves a lawsuit in which Plaintiffs allege that in early November 2014, Sephora unlawfully deactivated from its website thousands of customers in the U.S. whose customer accounts had email addresses associated with three email service providers based in China that use Chinese as the default language:; and (the “Impacted Domains”).  Plaintiffs allege that Sephora deactivated these accounts and prevented customers from participating in the annual 20% discount sale available to VIB and VIB Rouge customers scheduled to begin on November 6, 2014 (the “VIB Sale”).   You are part of the Settlement and may be eligible to submit a claim for a cash payment or electronic gift card if you (i) had an active VIB or VIB Rouge account as of November 4, 2014 that was associated with an email address from one of the Impacted Domains, (ii) had your account deactivated as a result of the computer code that Sephora implemented on or about November 6, 2014, and (iii) attempted to but were unable to make a purchase at using your “Beauty Insider” account(s) at some point in November 2014.   The Settlement requires Sephora to pay a total of $950,000. Administrative Expenses incurred in connection with distributing the Settlement will be deducted from that amount.  Class Counsel will ask the Court to approve up to $418,550 in legal fees and up to $90,000 in costs, to be deducted from the $950,000.  Class Counsel also will ask the Court to approve service awards of up to $5,000 each on behalf of the two named Class representatives, for a total of $10,000 to be deducted from the $950,000.  Class Counsel will ask the Court to approve up to $25,000 in costs for the administration of this Settlement.  The Net Settlement Proceeds will be the amount of Sephora’s payment of $950,000 less these amounts.    The Net Settlement Proceeds will be distributed among all eligible Settlement Class Members who submit claim forms (“Authorized Claimants”), up to a maximum of $125 in cash or $250 in an electronic gift card per person. If funds remain after distribution to Authorized Claimants, the money will be donated to the National Asian Pacific American Women’s Forum, a not-for-profit organization.  No amount of the Net Settlement Proceeds will revert back to Sephora.   The two sides disagree on whether Plaintiffs or Defendant would have won at trial.   Your legal rights are affected whether you act or do not act . Read this Notice carefully .   YOUR LEGAL RIGHTS AND OPTIONS IN THIS LAWSUIT   SUBMIT A CLAIM FORM If you (i) had one or more Sephora “Beauty Insider” account(s) with VIB or VIB Rouge status as of November 4, 2014 that was associated with an email address from the domain,, or; (ii) had your account(s) deactivated as a result of the computer code that Sephora implemented on or about November 6, 2014; and (iii) attempted to but were unable to make a purchase at using your “Beauty Insider” account(s) at some point in November 2014, you are a “Class Member.”  In order to receive a settlement payment, you must timely submit a Claim Form (which would make you an “Authorized Claimant”). EXCLUDE YOURSELF If you are a Class Member, you may choose to exclude yourself from the Settlement, in which case you will not receive any cash or electronic gift card but will retain the ability to sue Sephora or the other released parties for the conduct alleged in the lawsuit. OBJECT If you wish to object to the Settlement, you can write to the Court to explain why you do not believe the Settlement is fair.  You can also ask to speak in Court about the fairness of the Settlement at the Final Approval Hearing. The date for the Final Approval Hearing is scheduled for _____, 2017.  You will be notified if this date changes.   Please note that, as a condition to objecting, you must still timely submit a Claim Form. DO NOTHING If you do nothing, you will not receive any cash or electronic gift card and will no longer be able to sue Sephora or the other released parties for the conduct alleged in the lawsuit.   This Notice summarizes the proposed Settlement.  For the precise terms and conditions of the Settlement, please see the Settlement Agreement available at or by contacting the Claims Administrator, Dahl Administration, LLC, , 6465 Wayzata Blvd, Ste 420, Minneapolis MN 55426, telephone 1-888-755-9508 or by visiting the office of the Clerk of the Court for the United States District Court for the Northern District of California, 450 Golden Gate Avenue, San Francisco, CA 94102-3489, between 9:00 a.m. and 4:00 p.m., Monday through Friday, excluding Court holidays.   PLEASE DO NOT TELEPHONE THE COURT OR THE COURT CLERK’S OFFICE TO INQUIRE ABOUT THIS SETTLEMENT OR THE CLAIM PROCESS   BACKGROUND OF THE ACTION   On November 26, 2014, Plaintiffs filed a lawsuit against Sephora on behalf of themselves individually and a proposed class of thousands of Chinese/Asian customers, Lee, et al. v. Sephora USA, Inc. , United States District Court for the Northern District of California, Case No. 3:14-cv-05237 (the “Action”).  Plaintiffs contended that they and the proposed class had their accounts deactivated without notice, and that these deactivations amounted to discrimination against Chinese/Asian customers based on the belief that all Chinese/Asian customers abuse discount sales to resell products.  The account deactivations occurred during Sephora’s largest online sale event of the year in November 2014.   Sephora denies any liability or wrongdoing of any kind associated with the claims in the Action.  The Court has not decided whether or not Plaintiffs’ claims have merit, or whether they would be entitled to pursue claims on behalf of others as a class action.   After mediation and settlement conferences between Plaintiffs and Sephora (the “Parties”), they reached this Settlement.  This Settlement has been given preliminary approval by the Court, and this Notice is being sent to all Class Members who now have the opportunity to receive a portion of the Settlement.  By agreeing to resolve the lawsuit, all Parties avoid the risks and cost of a trial, and Authorized Claimants will receive compensation more quickly than if the matter continued to trial.  Plaintiffs and their attorneys think the settlement is in the best interests of the Authorized Claimants.   SUMMARY OF THE PROPOSED SETTLEMENT   Who is included in the Settlement?   You are included in the Settlement and defined as an Authorized Claimant if you were a Sephora customer who: (i) had one or more Sephora “Beauty Insider” account(s) with VIB or VIB Rouge status as of November 4, 2014 that was associated with an email address from the domain,, or; (ii) had your account(s) deactivated as a result of the computer code that Sephora implemented on or about November 6, 2014; (iii) attempted to but were unable to make a purchase at using your “Beauty Insider” account(s) at some point in November 2014; and (iv) you do not opt out as described in this Notice.  If you believe you meet the above definition, you are permitted to submit the following Claims Form, found at cuments/ClaimForm.pdf .   As an Authorized Claimant, you have the option to: (i) submit a claim form; (ii) exclude yourself; (iii) submit a claim form and object to the Settlement; or (iv) do nothing.   How much is my share of the Settlement if it is approved?   If the Court grants final approval of the Settlement, Sephora will make a settlement payment (“Settlement Payment”) of $950,000.  As described below, the amount available for Authorized Claimants from the $950,000 are the Net Settlement Proceeds.  It is estimated that the $950,000 will be apportioned as follows:   $418,500         (Estimated Attorneys’ Fees) $90,000           (Estimated Litigation Expenses) $10,000           (Service Awards to Plaintiffs Ye and Han) $25,000           (Claims Administrative Expenses) $406,500         (Estimated “Net Settlement Proceeds” Payable to Authorized Claimants)   This is an estimated amount.  The total amount of Net Settlement Proceeds available to make payments to Authorized Claimants may vary depending upon whether, and in what amounts, the Court approves the attorneys’ fees, litigation expenses, and service payments described above.  It will also depend on how much Sephora has to pay the Claims Administration firm.   The entire amount of the Net Settlement Proceeds will be paid to Authorized Claimants who submit a Claim Form selecting either cash or a Sephora electronic gift card (collectively, the “Settlement Benefit”) within a certain period (the “Claim Period”).  After the conclusion of the Claim Period, the Claims Administrator will determine whether each Claim Form represents an Authorized Claimant.  The amount of the Settlement Benefit an Authorized Claimant will receive will be determined on a pro rata basis, based on the total amount of the Net Settlement Proceeds to be allocated among all Authorized Claimants, the total number of Authorized Claimants, and the number of Claims Forms submitted.  An Authorized Claimant who selects to receive a Sephora electronic gift card will receive a pro rata amount twice what each Authorized Claimant who selected cash will receive.  The Settlement Benefits are capped at $125.00 in cash or $250.00 in a Sephora electronic gift card per Authorized Claimant.   Any amount remaining in the Net Settlement Proceeds after allocation among the Authorized Claimants at the conclusion of the Claim Period will be collected in a cy pres fund that will be donated to the National Asian Pacific American Women’s Forum, a non-profit charitable organization ( ).  No portion of the Net Settlement Proceeds will revert back to Sephora.   What if my Claim is rejected?   The Claims Administrator shall have the right to reject any claims deemed to be fraudulent, insufficient or incomplete.  The Claims Administrator shall notify any person whose claim is rejected, explaining the reasons for rejection.  If you think that the Claims Administrator wrongly rejected your Claim Form, you may challenge the decision by sending a written explanation along with any documents or other supporting evidence to the Claims Administrator.  Such challenges must be post-marked by no later than April 3, 2017.   For purposes of evaluating Claims Forms, Sephora’s data and records will be presumed to be correct.  However, Sephora agrees to cooperate with the Claims Administrator in connection with disputed Claims Forms.  The Parties will work together with the Claims Administrator, if needed, to make final determinations of Settlement Benefits.     If this Notice does not correctly state your name or contact information, please inform the Claims Administrator immediately.  You can do this via email, phone or writing to:   Dahl Administration, LLC Settlement Administrator   6465 Wayzata Blvd, Ste 420 • Minneapolis MN 55426 1-888-755-9508 –   When will I receive my Settlement Payment?   The first round of Settlement Payments will be made approximately 10 business days after all rights to appeal or review court approval of the Settlement are exhausted, or any appeal or review has been resolved in favor of the Settlement.  This date is not available at this time.    What can I do if I oppose the Settlement?   If you choose to remain a part of the Settlement, you must submit a Claim Form and you may object to its terms before the Final Approval Hearing, either by filing an objection to the Claims Administrator available on the website at , or filing a notice of your intent to appear and object at the final approval hearing at the time and place listed below in this Notice.  You can reach Dahl Administration at 6465 Wayzata Blvd, Ste 420, Minneapolis MN 55426 or 1-888-755-9508. However, if the Court rejects your objection and approves the Settlement, you will be bound by the terms of the Settlement.   Each objection shall be accompanied by submission of information sufficient to establish (under penalty of perjury) that the individual objecting is an Authorized Claimant (in the form of a Claim Form) and shall provide a detailed statement of any objection asserted and for requesting the opportunity to appear and be heard at the Final Approval Hearing.  You may appear in person or through a legal representative.     Any objection must be in writing and include the basis for the objection, your current email address, your full name, and address.  To be valid and effective, the Claims Administrator  must receive objections and/or notices of intent to appear at the hearing no later than April 3, 2017.  An Authorized Claimant who fails to submit an objection in the manner described above and by the specified deadline will be deemed to have waived any objections and will be foreclosed from making any objection (whether by appeal or otherwise) to the Settlement.   To object, see or write to:   Dahl Administration, LLC Settlement Administrator   6465 Wayzata Blvd, Ste 420 • Minneapolis MN 55426 1-888-755-9508         Also, send a copy of your objection via e-mail or by mail to:   Counsel for Plaintiffs:   Counsel for Sephora:   Jeanne M. Christensen, Esq. Elizabeth J. Chen, Esq. WIGDOR LLP 85 Fifth Avenue New York, NY 10003 Tel.: (212) 257-6800   Jamie C. Couche, Esq. ANDERSON & POOLE, P.C. 601 California Street Suite 1300 Sn Francisco, CA 94108-2818 Tel.: (415) 956-6413   Robert Shapiro, Esq. Shermin Kruse, Esq. BARACK FERRAZZANO KIRSCHBAUM & NAGELBERG LLP 200 W. Madison St, Suite 3900 Chicago, IL 60606 Tel: (312) 984-3100   Andrew R. Livingston, Esq. Kathryn G. Mantoan, Esq. ORRICK, HERRINGTON & SUTCLIFFE LLP 405 Howard Street San Francisco, CA 94105 Tel: (415) 773-5700     What if I do not want to be part of this Settlement?   If you do not want to participate in this Settlement , you must submit a Request for Exclusion form, found at cuments/ExclusionForm.pdf , to the Claims Administrator within the Claim Period setting forth your name and a statement that you request exclusion from the class and do not wish to participate in the settlement.  This form can be accessed also on 1-888-755-9508.  You may write to the Claims Administrator at the address in ¶ E above.  Any Class Member who submits a timely and valid Request for Exclusion shall not be an Authorized Claimant and shall not have standing to object to or otherwise contest the Settlement.  If you do not exclude yourself, you will be bound by the terms of the Settlement.   What claims will I release by participating in the Settlement? If you do exclude yourself from the Settlement, you will release the claims resolved in the Action.  This means that you will not be able to sue or continue to sue Sephora in any other case that involves the claims alleged in the Action or claims that could have been brought based on the facts alleged in the Complaint, whether they are known or unknown (the “Released Claims”) defined as: All claims or causes of action that are pled in or reasonably related to the claims and potential claims in the Litigation, including but not limited to any and all claims related to the November 2014 20% off sale, the Settlement Class Members’ “Beauty Insider” accounts, and any and all breach of contract or derivative tort claims related to the claims and potential claims in the Litigation against any of the Released Parties.  You may discover facts in addition to or different from those which you now know or believe to be true with respect to the subject matter of the Released Claims, but you will fully, finally and forever settle and release any and all Released Claims, known or unknown, suspected or unsuspected, contingent or non-contingent, whether or not concealed or hidden, which now exist, or heretofore have existed upon any theory of law or equity and without regard to the subsequent discovery or existence of such different or additional facts.    What additional payments will be made to the Class Representatives?   In addition to their respective Settlement Benefits, subject to Court approval, Plaintiffs Ye and Han will be paid up to $5,000 each for their services as Class Representatives.  These services include but are not limited to commencing the Action, their willingness to accept the risks of being Class Representatives, as well as the work and time spent litigating the Action, including appearing at and having their depositions taken, assisting in discovery, and attending mediation sessions and Court settlement conferences.  These payments will be deducted from the Settlement Fund.   Who are my attorneys?   The Court has appointed Wigdor LLP and Anderson & Poole, P.C. to represent you and the rest of the Class.  Their contact information is listed in ¶ E above.  Because the Court has appointed Wigdor LLP and Anderson & Poole, P.C., you do not need to hire your own attorney.  If you want your own attorney, you may hire one at your own cost.    FINAL SETTLEMENT APPROVAL HEARING   The Court will hold a Final Approval Hearing on the proposed Settlement on May 25, 2017 at 1:30 p.m. PT, at Courtroom 5, United States District Court, Northern District of California, 450 Golden Gate Avenue, 17th Floor, San Francisco CA 94102.  The purpose of this hearing is to determine whether the Settlement should be finally approved as fair, reasonable, and adequate.  The Court will decide whether to approve Class Counsel’s request for attorneys’ fees and expenses, and the Class Representatives’ service awards. It is not necessary for you to appear at the Final Approval Hearing unless you wish to object to the Settlement.  If you have given notice of your objection to the Settlement, you may appear at the hearing at your option.  If you have not given written notice of your objection or intention to appear, the Court may decide to not hear your objection.   GETTING MORE INFORMATION ABOUT THE SETTLEMENT   This Notice contains a summary of the basic terms of the Settlement.  For the precise terms and conditions of the Settlement, you are referred to the Class Action Settlement Agreement between Plaintiffs and Sephora that can be obtained by contacting the Claims Administrator, at 6465 Wayzata Blvd, Ste 420, Minneapolis MN 55426, accessing the website  If you need to reach Plaintiffs’ counsel, you can email Jeanne M. Christensen, Esq., or Elizabeth J. Chen, Esq., or call them at (212) 257-6800.   If you change your email address or change your mailing address, please send the Claims Administrator your new contact information.  It is your responsibility to keep current contact information on file with the Claims Administrator to ensure receipt of your Settlement Benefits.  Failure to do so may result in non-payment or delay in payment.   It is strongly recommended that you keep a copy of any forms that you submit, and proof of timely sending via email or first-class mail, until the date of the Final Approval Hearing.
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Sephoratheworst / NEWCOMER / replied
Such a small price for what Sephora did. Not sure why people shop on here, so many alternative stores that have way better services see post
Didn't receive free samples
I received an order in the mail today and didn't receive any of my 3 free samples that are shown on my order details. Sometimes if the samples are out of stock I will get a substitute but I didn't get anything this time has this happened to anyone else? If so how often?
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TMRich / NEWCOMER / replied
Happened to me too.  Although I thought I had 3 free samples in my 'cart', I received free mascara instead... maybe it was my cart? see post
My product came broken in the mail
Hello, for some reason the image upload is not working so I'm not able to upload an image.     I ordered the Anastasia Modern Renaissance palette, but when I got it in the mail, it came broken and all the powders were crushed up.   I was wondering if there was a way to fix this?   Please and thank you!
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Hi @cindayylay,   I am very sorry about that! I will send you a private message in regards to this shortly. Thanks!    Best Wishes,   Janean see post
so i just got my order and noticed the samples were completely wrong. Why ask customers what samples they want if they're not going to be provided? I was pretty excited to receive the samples because i would actually love to purchase them but wasnt 100 percent sure yet. I got a sample that i turned away from because i am allergic to it. Just dont understand if samples are chosen at random and not even bother to look at what customers actually asked for.. 
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Hi Veronicapena, I'm sorry to hear that you didn't receive the samples you requested. Regretfully, we do have to make substitutions for out of stock samples. :( see post
change birthday
I entered a fake birthday while registering and would like to know how to change it. Mine's 17 April!
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frizzyliz / NEWCOMER / replied
Me as well! I was excited to receive a free gift today for my birthday (feb 22) and then saw that my profile said June 20, I could change the year but not th... see post
Sephora play 50 point card
I went in today to redeem my 50 bonus point card from my play box. The associate at the register told me she would go ahead and give it to me anyway as the company hasn't been very open in letting people know but that in the future you now have o buy a full size item from the play box to redeem the card. She was very nice about it and gave me a small sample as apology which was nice. Is what she is saying true? The 50 bonus points has been a reason to go in and buy something each month. Like today a metallist liquid foil lipstick. However if this is indeed the case, there are months where the bonus points are going to go to waste as there isn't always something I want in full size. I get why they would like to do it his way but it seems this policy change if indeed it is true would hurt sales instead of help. I'm sure I'm far from being the only one who won't go in monthly now to unit something to use the card. 
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Hi Danee I just wanted to check if you had found anything out. Granted, I don't have the card itself in front of me anymore, but the paper it was attached to I checked ... see post
OnTrac said my package was "DELIVERED" but I hasn't been...
So. First off, I've just renewed my Flash Shipping subscription which I've loved the whole first year so much, like I said, I renewed it. That being said... I've never ever had any problems with not getting packages. Not even before I had the Flash Shipping, and before, when I rarely ordered from Sephora years ago. Now that I think about it, not even from any other company in my entire life- thank heavens I've been so lucky. . . until now.   I ordered a couple things one day, on Feb. 4th, (2016 obviously)  then I remembered I forgot to order another product with my initial one, so I make another purchase making for 2 separate packages in total. I got an Email of shipping confirmation for the 8th of Feb. so I figured it would be here on that date, like it has been (because it's always been on or before the expected delivery date) every single time, ever, for me. I kept up with the status of the packages that were successfully making their way to my apartment like usual, happy to see the progress. The day I expected them to be (and said to have been) delivered, I was home the entire day, didn't leave my apartment once. Now, keep in mind, every time I get a package, either from UPS, OnTrac and even FedEx, I get a knock on my door or a doorbell rung... but there was no sound from mine, not even a light tap. Normally I get mail and packages by 3PM so, weary, I went online and checked the the status; to my surprise, the status was "DELIVERED." So (in haste) I checked outside my door, where OT always delivers packages without fail, but. . . nothing. So at this desperate (and livid) time, I'll ask neighbors if they've seen or accidentally received a couple parcels- nothing. "Okay..." I ask the management of the apartments - Nothing. "dang..." I check my mailbox (which I only get USPS there, FedEx either gives it to office) -Nothing. "Fuuuu..." Desperate, I even go to units that have the same numbers just in case the delivery person had mistaken the address -Nothing.  Contacted OnTrac- NO REPLY. Researched them while waiting and found LOADS and LOADS of complaints and angry customers, spending even more money than myself, with lost packages, delivery people who have been caught stealing packages and who have admitted to sending the packages to wrong addresses and feeling "too lazy" to correct the problem.   I haven't have any problems with Sephora before, besides not getting my samples in packages for 4 months (which isn't a huge deal but a girl gets excited for some Hourglass Primer dude <3 gratefully that was resolved very generously.   I Suggest getting RID OF ONTRAC service because it looks like it's costing more than it's saving. I'm still waiting for an explanation for where my packages are, went, and when I will be receiving replacements-not money back.   Thank you. ValarieMarie M.    
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karinsito / NEWCOMER / replied
This happened to me today just went on google to see if anyone had the same issue. I was home all day ontrac said delivered at 6pm and nothing. Ontrac needs to be shut... see post
Online account not linked with VIB status
I have VIB  Rogue, I have the card and they can look it up in store but online it doesn't have my status at all and I don't know where to input my VIB status.
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Hi @Slano,   I'm more than happy to help you with linking your accounts! I'll send you a private message shortly to further assist you. :) see post
I just received my order placed on the 16th, and it didn't have ANY of the samples I selected at checkout included, nor did it apply the promo code that I entered. The only sample that came correctly was my birthday sample set, since it was my birthday month (Tarte lip and cheek set, which I love). I know I'm having a first world moment being sad about my missing samples, but I was excited about the ones I selected, and I can't use one of the three sent to me because of allergies. 
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Hi MissyNeens,   I'm sorry to hear your three complimentary samples and promotional offer were missing from your package! I'm sending you a private message to assist... see post
Beauty Board
I've recently been trying to upload my looks to my beauty board and they have either completely disappeared from the community board or from my profile all together. 
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Hi GypsieElf,   I'm going to send you a PM now so I can look into this for you. Thanks! see post