I just tried to make a purchase on Sephora but for some reason the order didn't get though. I guess that's because one of items was out of stock, somebody got to it before I did, it was the last one. When I checked my credit card account, the money has already been taken. I called the Rouge line but their business hours is closed now. Now the item is back in stock...WTH?!
When I click on my shopping cart I receive the following - Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Cookie /n Apache Server at *.sephora.com Port 443 When I click on my Loves List I receive a similar message that says 400 Bad Request.
What's the deal with your new website? Many links are broken or take me to blank pages. The menus drop down for a micro second. I have to try several times before I can grab a link (that is then broken or a blank page). Even my Beauty Talk links are broken! However, Beauty Talk is the only thing that seems to work moderately well if I can get past the screen not scrolling or scrolling significantly past the next item. I hope this is just a test run or an anomaly that will be fixed shortly (like within the next few hours). I don't normally complain, but I don't like change and I don't like change that doesn't work.
I have an iphone 7 running ios 10.1.1. I have the sephora to go mobile app on my phone. Older versions of ios supported Passbook, my VIB card was added to passbook and it was easy to add coupons from emails (such as the 20% off sale one). Passbook has been replaced with Apple Wallet and my rewards card is no longer listed. The Sephora mobile app is on the list of apps that work with Apple Wallet and I should be able to add my rewards card as well as my sale coupon, but there is no option to. I have tried scanning the barcode from the coupon email, but it will not scan.
Hello, I just received my order in the mail, and out of 3 free samples, I only received 2, 1 of which I did not request for. This is the second time in a row that I've gotten missing/wrong samples ]: Plz help.
I admit that I'm using multiple accounts to shop at Sephora. But I had never done anything illegal or placed too many orders. A month ago I returned a package and it hasn't been refunded. I just called customer service to find out what happened. An advisor asked if I have multiple accounts, I said "YES". Then she told me "You're not welcome to shop online at Sephora anymore and all your accounts have been blocked, but you're still welcome to shop in store". BUT she didn't give me a reason! Anyone know why? I appreciated! (For the return package, she said it will be investigated within 6 weeks).
Hi PLAY! by SEPHORA subscribers,
Some of you have been wondering how we curate each of our boxes, so we wanted to let you know how it works!
Every month, our team of beauty experts determine a selection of products around a theme or trend. We then take these products and create different box versions. Because we want you to love all of the deluxe samples you receive, we then choose which version would work best for you based on the answers you provided in your PLAY! PROFILE. This way, the products you receive are appropriate for your beauty needs.
Still have questions about how we determine what goes into your PLAY! by SEPHORA box? We want to hear from you! Check out the FAQs and chat with us below.
Q: How does PLAY! by Sephora decide which products to send to subscribers each month?
A: PLAY! By Sephora curates a selection of products every month that align with a particular beauty theme or trend we’re loving. From here, we develop box versions – which vary based on different beauty preferences like skin tone and hair. Then, we target these box versions to each subscriber based on his/her PLAY! PROFILE. We always try and send you the box that we believe is best for you.
Q: What if I don’t like the products I received in my box?
A: If you’re not sure about why you received a certain product in your box, we encourage you to take your PLAY! PASS to your local Sephora and ask for a personal, one-on-one consultation with one of our Beauty Advisors. This is one of the many perks you get with PLAY!. In-store, a Beauty Advisor can help you find a similar or complimentary products. They will even make you a custom sample so you can try it out at home.
OR, if you can’t make it to a store, you can always call or shoot us an email us: 1-844-PLAY-HLP or firstname.lastname@example.org.
Q: What is the PLAY! PROFILE and how do I update my information?
A: The PLAY! PROFILE captures your beauty preferences and concerns. We use your PROFILE answers to determine which box version is best for you each month. To update your PLAY! PROFILE, first go to My Account and then click on the My Information in left navigation. From here, you can your PROFILE information like hair type, skin concern, and skin tone.
Q: What if one of the products in my box is broken, damaged or missing?
A: If you have a problem with your box, you can always call our PLAY! phone extension at 1-844-PLAY-HLP or email us at email@example.com. We’re here to help!
Hello, I placed an order on March 22nd and it's shipped by Canada Post. On the website, it shows that my package has been delivered on March 27th at 10:35 am into my community mailbox, but these two days when I checked the mailbox to see if it was in there, it wasn't. I contacted Canada Post but they said I should contact the sender. So can you help me to solve the problem so that I can get my package? Thank you very much.
I placed an order on the 22nd of March and my tracking number said it was delivered yesterday March 27th at 3:07 PM but I can't find it anywhere. The tracking information says it was left on the front door. The mail was brought in the apartments but no one saw the package. I already contacted my rental office and they said they did not receive anything and they would have been there at the time the package was delivered. Please help I contacted UPS and they are running an investigation and I am very upset because I was looking forward to using my Sephora products that I purchased. I do not have the patience to wait any longer. What should I do?
I got my VIB card in store almost a month ago and it still is not showing up on my online sephora account. My 30 days is almost up and I want to be able to use my 10% off code, can anyone help me please?
I bought an item in a store, and i didn't have the Beauty Insider card with me but my number was taken as an alternative. I realized later that i had not received the points for the purchase. Is there a way i can get the points now?
Hi i bought a cosmetics 3 days ago, but the staff didn't tell me if i join beauty insider. so today i joined it on the internet. Can i add points after purchase on the internet ? Of course i have a receipt
I've been trying to chat with customer support, but all agents are busy. I made two orders while visiting home last week- one was delivered with flash shipping and I received it with no problem. The other order says it was delivered, but it never showed up. I was home the entire time. We've asked the neighbors; nobody saw it. I don't know what to do. I am flying back to school today, and shipping is exorbitant to where I live. Even if we find the package, I don't know how to get it to me.
The order number is
Thank you for any help.
So bummed--I just found out that Sephora stopped carrying the Giorgio Armani Maestro Liquid Summer bronzer, which is my absolute holy grail, and as far as I can remember very highly reviewed. I emailed customer service to make sure it wasn't a system fluke, and they confirmed that they aren't carrying it currently or for the foreseeable future. Nooooooooo!! . Does anyone know why? Is Armani discontinuing this product altogether or something?
Hello, I am a Rouge client and recently redeemed points for an experience Reward. I received the Reward in the mail, it consisted of a card with the directions to call the Reward Concierge to schedule my experience, and provided the phone number and the confirmation code. I have called the number several times, it rings but then no one answers and the line is dead. I then called the Rouge line for help, but they were not able to help me. How can I schedule my Reward experience? Thank you very much!
Hello, I signed up via the link found at this site, but that just gave me a LinkShare account, and when I looked for Sephora on there, I only see Australia and Brazil available. I am looking for the US .com site. Please let me know what to do. Please help and thank you!
Hi there! I placed an order yesterday (paid via paypal), and checked today - order status is changed to unsuccessful authorization. However, my paypal account was charged anyway. Can you please help with this issue. Thanks!
I need help linking my VIB card that I just got in-store at Sephora. I made a sephora account few months, I thought I could link my card to my sephora account online but I'm having trouble doing so. Any help would be nice!