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Return Gift
Can I return a gift and get cash for it? I have the receipt, its in new condition and its before 30 days.
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SPECIAL GUEST Zahrahhh / SPECIAL GUEST SPECIAL GUEST / replied
if i return it can it be credited back to the person that bought my gift? see post
long stay, smear resistant highlighter?
I'm looking for a natural looking highlighter that will stay all day and won't smear if i accidentally rub my face. any suggestions? I want to go with a powder but i'm open to anything.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi devvsta,   Here are some long lasting highlighters I recommend:   BECCA Shimmering Skin Perfector® Liquid Highlighter I love this highlighter because it's s... see post
entlNARS Soft Matte Complete Concealer Missing Shade
Hi, I see that the NARS Soft Matte Complete Concealer is currently available for purchase.  However, the shade Custard appears to be missing.  Are you planning on stocking it soon? Would it be available at local stores?   Cheers!      *Edit: It seems to be available for the Canadian site.  When I try to add then switch to US site, it says cannot be shipped to the US.  Very odd!
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @MiaM7,    Sorry about that! I'm going to look into this for you. I'll send you a PM when I have more information. :) see post
Return Issue
I purchased a Make Up For Ever concealer two weeks ago in store and went to return it in store today. I only used it once and it did not suit my skin. I did not have a receipt, but after reviewing the Returns and Exchanges policy for Sephora Canada I went to return it in store because the policy says that the product can be looked up in the system. When I reached the cashier, she told me that she could only do that if I provided my email or had a Beauty Insider card where my purchase history would go. This is not stated anywhere in the Returns and Exchanges policies online, and I would really appreciate it if someone could clear this up for me. The concealer was a little expensive, and I would like to know if I can still return it (maybe to a different store?) because the policy does not state that I needed to have provided my email. Looking at other people's questions along the same topic, I was not asked for ID either. Thanks.
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The purchase can't be looked up without some identifier linked to that item, which is a reward card or the email associated with the card. The policy probably assumes th... see post
Selling Used Makeup on Ebay???
I am moving soon and have been looking at my makeup collection.   I have many powder-type makeup palettes that I am thinking of selling on ebay.  The majority of them have only been swatched and then put in my vanity, where they have sat unused since I bought them.  I also have many swatched colourpop eyeshadows that I don't use.   Is it ok to sell lightly used eyeshadow, blush, highlighter and bronzer on ebay?  Is that a no-no?  I hate to just throw them away, and there really isn't anywhere to donate them locally or anyone I know who would like to have them.    What do you all think?
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HALL OF FAMER BlueEyeAli / HALL OF FAMER HALL OF FAMER / replied
Check out facebook groups in your area. I am in multiple ladies only buy/sell/trade groups on facebook and makeup is frequently sold/traded on them. see post
Red blotchy skin
I have red patchy skin and uneven skin tone. What are some suggestions of what I can use that won't cause my skin to break out? I have combination skin but it's slightly sensitive because some products cause breakouts. I would love to not feel like I need to wear makeup every single day to get rid of the redness and unevenness. 
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HALL OF FAMER greenchilli / HALL OF FAMER HALL OF FAMER / replied
@JennaMarie90   A bit more info could help.  What are you using currently?  Do you have active breakouts that you are treating, and also how old are you? see post
2017 Spring Summer Found in the Wild
Posting all products that you see new on Sephora (though sometimes elsewhere as well).  I will heart all posts of something new.  Since the Spring collections are what is showing up, I started a new thread.  I might duplicate a few items from the past thread, sorry if I don't tag those who posted, but I don't want to cross tag just to note that you posted (and thanks for posting!!!).
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HALL OF FAMER Anewxa / HALL OF FAMER HALL OF FAMER / replied
Hmm the bobbi brown cheek glow palette looks so much like the Tom Ford duos for spring (and from past) - Same packaging too just white for BB.  see post
can i return something without order summary??
I ordered online, but got a different shade than expected. I threw out the order summary on accident, but do i need it to return the item to a store?
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mspaigemarie / RISING STAR / replied
Thank you!! see post
How to get free products??
hi there i saw another girl post on here that she get free products sent to her from sephora and sol janiero!!!!!! I like to know how this work?? is there sign up somewhere? lol i never got free stuff but it it look amaze!! what do i have to do, i am excite to be here and excite to get products lol i appreciate what help. ty!!   (hi this my first post lol so plz excuse if i did it wrong lol 😘) 
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BEAUTY MAVEN ilikemakeup2203 / BEAUTY MAVEN BEAUTY MAVEN / replied
i get it......it like reward then?? tyvm @sabina for ur help!!!!!! 😘 see post
ABH Concealer
I bought the ABH Concealer in a pot last month, and now it's sweating and it's smells really bad, like it's gone off or something. Has anyone else had this problem? When I contacted ABH, they just said that if I don't like the smell, I should return it. So I guess it's supposed to smell like rotten eggs or something?
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SPECIAL GUEST dahdahditdit / SPECIAL GUEST SPECIAL GUEST / replied
Thanks for the reply! I think I'll return it. see post
Korean skincare fans: ph adjusting toner at Sephora
At sephora, which ph adjusting toner should I look for? So far I have only heard about Belief. But I dont know if its ph is really low.  Any knowledgeable Korean skincare fans here?
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BEAUTY GURU myumew / BEAUTY GURU BEAUTY GURU / replied
Thank you @tsavorite!    @Alexmarya let me know if I can help in any other way! see post
Purchase tonight at SIJCP not showing on account?
Is there any way to get points added to my account? I purchased four items tonight at Sephora and it's not showing up in purchases or giving me points.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hopeful4 It can take up to 48 hours for a purchase made in one of our stores inside JCPenney to post to your account. I see your purchase from yesterday has now poste... see post
Order cancelled
My order was cancelled due to an "" Unsuccessful Authorization"", but they still charge my credit card. how long does it take now to refund the amount that they charged???? 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Juliec14, I'll be happy to check on this for you and will send you a message with more information.  see post
Why does Sephora suddenly think I live in Canada?
I was browsing the Sephora site and I don't know what happened, but suddenly I have a Canadian flag near my basket and I don't know how to get rid of it.  I don't live in Canada and I'm not shipping to Canada, but the website insists that I'm in Canada.  How can I change this?
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BEAUTY BOSS ghrelin / BEAUTY BOSS BEAUTY BOSS / replied
Thanks for the help!     Also, amusingly enough, I woke up with five inches of snow on the ground and it was still coming down.  This must be a sign that I need to mov... see post
Samples
I have a lot of the free samples from Sephora.com what's the best way to store them? I always forget I have them and never use them so I would like to be better about that. Thanks
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BEAUTY BOSS dmay / BEAUTY BOSS BEAUTY BOSS / replied
I have to credit BT for helping me really grow my collection this past year. I can't believe I've been shopping all these years and didn't know all the stuff I could've ... see post
Helpful
My mom and I were at the Beachwood Mall Sephora today and Jessica was so incredibly helpful. She really took her time in explaining everything to us. We will go back to see her soon!
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BEAUTY MASTER CC3616 / BEAUTY MASTER BEAUTY MASTER / replied
I've had great experiences with all the SA's there!! It's an awesome store. Most of the NEO area sephoras have long time SA's and very little turnover. see post
I bought an item and used my beauty insider card but I did not get any of my points. Is there any way I could get them? I have my receipt
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @clagunes,   I'm here to rescue your points! ;) I'll send you a PM soon.  see post
Saw someone swatching a brand new palette in stores today... OMG
I was shocked!! This girl wanted to swatch the sweet peach next to another palette but the samplers weren't next to eachother. I watched her open a brand new peach palette and swatch over 5 colors!!! I really hope she bought it!! I have intense allergies, and if someone were to swatch something I buy and have had contact with one of my allergens... I'd be in big trouble!!
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HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
I would have taken that palette to one of the SAs or the counter and told them what I saw and about my allergies and insisted it not be put back on the shelf for sale. ... see post
Product Must Haves
hey y'all! I am trying to get into makeup more, but I have no idea what to buy. Can someone give me like 3-4 must haves that are reasonably priced? My skin is pretty oily but is clear, so I have really struggled with foundation. I just need like a crash course on makeup/several key products and how to apply them Thanks!
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BEAUTY RESIDENT yikes95 / BEAUTY RESIDENT BEAUTY RESIDENT / replied
I definitely agree with the NYX recommendation. Their slide on pencils are pretty solid, comparable to UD's 24/7 eyeliner.   And if you want to practice applying liqui... see post
boxing day
wat is the special sale for boxing day
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BEAUTY BOSS Stephaloves / BEAUTY BOSS BEAUTY BOSS / replied
Lol .... Sephora keeps us guessing .... drives me personally nuts  see post
Makeovers for Transwomen?
I did some googling and seen that Sephora does makeovers or whatever for purchases of 50 dollars or more. Is this true? I'm a late 20s MtF transwoman who wants nothing more than to see if it's actually possibly to turn my ugly man face into a somewhat decent looking ladies face before I go through the trouble of starting HRT and buying the super expensive things...
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BEAUTY WHIZ SilverBeet / BEAUTY WHIZ BEAUTY WHIZ / replied
Sephora also has free classes on makeup techniques like contouring, highlighting, smokey eye, etc.  They teach you how to do this so that you can practice at home.  The ... see post
How to get Dewy Skin?
Hey guys, I had a pretty bad experience with the  Tsubaki Glotion . It was nice for a few weeks, but I started breaking out after continuously using it for months, and I've never really had a breakout before. I am really into the natural dewy look. I've tried BB creams but I barely need coverage, if any at all.  Do any of you have reccomendations for lotions that give you that dewy look that will last long,  or super light BB creams? Thanks!
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BEAUTY BUFF SRBobal / BEAUTY BUFF BEAUTY BUFF / replied
Mixing an illuminater into your foundation/BB cream will totally give you that dewy look! IT Cosmetics has a CC+ cream that is just for illumination, here's a link:   ... see post
Do you love Sephora's Online Community? I'm reporting a story on its positive impact on people if you want to chat.
I'm a writer who has lurked around the Sephora forums for years and am always struck by how positive and engaging the community is, especially compared to so many other places on the web. I'm interested in speaking to people who have found community and connection here for a story that will be on Racked, the fashion and beauty site of Vox Media. If you'd like to learn more, send me a message or reply here! I'm friendly, I promise! I
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BEAUTY MAVEN AlanaKM / BEAUTY MAVEN BEAUTY MAVEN / replied
Thanks, just sent you a direct message! see post
Peter Thomas Roth Camu Camu cleasining powder
Does anyone know why this was discontinued? For awhile it was on the Sephora site but said it couldn't be shipped to the US. I saw some in-store a few months ago but no longer AND it's not on the site anymore.   I did find it on the PTR site marked down to $12 (score) but I'm wondering why it seems to be discontinued. I love that stuff.
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Hello, Susanatx!   Unfortunately, brands aren't always disclosing they may be discontinuing a product or even a certain line in their collection. I would recommend rea... see post
How do I access all of the reviews I've left in the past?
I wanted to find some of the old reviews I've left on products but I can find out how. The only way I can think of is scrolling through the endless reviews to find mine. Can anyone relate or help? 
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HALL OF FAMER Kay522 / HALL OF FAMER HALL OF FAMER / replied
If you go to your BT profile (just click on your username or picture) and scroll towards the bottom there is a section for your product reviews. :) see post
day moisturizer for sensitive mature skin. I live in Chicago.....brrrr HELP
   
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HALL OF FAMER ChicDabbler / HALL OF FAMER HALL OF FAMER / replied
Ohh Chicago. I live in Connecticut and the worst is the wind that makes my skin red and raw after a few minutes. I'm a big fan of Murad Hydrodynamic moisturizer for a bi... see post
Shower cream
THIS might be a stupid question but is shower cream the same thing as shower gel? What about shower oil? Thanks
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BEAUTY BOSS sultananatalie / BEAUTY BOSS BEAUTY BOSS / replied
Thank yoU! see post
Will you ever carry viseart in store
HALL OF FAMER Insomniacmuffin / HALL OF FAMER HALL OF FAMER / replied
@Leslee16 that would be the best day ever - I would adore swatching those palettes.. though maybe it is better for us that they don't, saves us $$$ hehe. see post
Often Encountering Rude Employees
Why is it that almost every time I step into a Sephora store, I encounter at least 2 rude employees? It's come to the point where I research what I need before going in to a store so I do not have to ask an associate for help. They always seem so disinterested in helping, and unhappy in general. I have complained twice about the same store, which is saying a lot, as I shouldn't have even had to complain once.    Anyone else have these bad experiences often?
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HALL OF FAMER Asche / HALL OF FAMER HALL OF FAMER / replied
I think you could be right. My experiences have been consistent based upon location. For instance, shopping at the Bloor St. location in Toronto has always been amazing,... see post