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When will order processing times be back to normal??
I frequently order from Sephora.com. To be honest, the shipping times are usually not great. The whole Flash 2-day Shipping thing is kind of a joke. It usually takes at least 4-5 business days for my order to arrive.   But anyway, that is not my problem right now.   I placed my last order a week ago, and it still has not even shipped! I was planning on wearing some of the products that I ordered on my first day at my new job on Tuesday, but now that definitely isn't going to happen. I called Sephora on Friday to see what in the world was going on, and I was told that the Sephora was expanding some of its warehouses, which was why there was a 2-4 business day delay in order processing. OK, well it has been 5 business days since I placed my order and there has been no movement. When am I going to get my order?? When will things be back to normal??
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sale online, sale in store?
So right now the summer sale is going on and a lipstick i have been wanting is now on sale. So will this deal be also in stores too or online only??
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Loveumakeup,    The price should be the same as online. I'll send you a private message with additional information.   Best, Mali see post
Inability to see reviews on anything other than a smartphone.
I still shop on my laptop. Unable to look at reviews that disappear seconds after the page loads. Reviews are crucial. Please fix this issue, so that I, and other shoppers, will be more confident in my purchases and less likely to run to a store to return something we can avoid with helpful reviews.    Best, TMMS
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BEAUTY PRO JulesLG / BEAUTY PRO BEAUTY PRO / replied
Also having issues on safari using apple iPhone 6 and iPad Air. Reviews will be there for a good 5-10 seconds then immediately disappear. As shown by @thismademesmile. see post
What are your favorite synthetic brushes?
I'm replacing my older natural hair brushes with synthetics (mostly for ethical reasons). I'm having an extremely hard time finding good quality synthetics, along with the right shapes of brushes that I prefer. I've recently bought two 242 brushes from MUFE, and although I like their shape, they're a little scratchy. I know real techniques are synthetics, but I find their selection of shapes, and variety very limiting (especially for eyes). I'm thinking about trying out Luxie brushes, and Sigma brushes. I've never purchased from either before. If you have any experiences with these companies I'd love to hear it! I'd also love to hear other suggestions if you have any. It's extremely hard shopping for these types of products as it seems everyone is paid for their good reviews. It's really hard to trust anyone.
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BEAUTY PRO eleonorarosa / BEAUTY PRO BEAUTY PRO / replied
@candyrivera I was still living in Italy when  I ordered online from their US store and had them shipped there. It took a while obviously but had no problem. Same positi... see post
Clarisonic foundation brush head
I don't think I seen a thread on this but has anyone tried this brush head? I saw a couple of you tubers using it and got curious. First off, as soon as I saw the new foundation brush head I thought I looked just like the satin luxe precision brush head. So me being me...of course I tried it out with the satin brush I already have and it worked really well. I wonder if they're basically the same brush with different colored bristles? 
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HALL OF FAMER misscg / HALL OF FAMER HALL OF FAMER / replied
@AMK721 Thanks for responding. I think I'm going to go ahead and buy the actual foundation brush. I have the smart clarisonic and a Mia 2. Might as well put the Mia 2 to... see post
BEAUTY BAKERIE
HI SEPHORA FAM,   I was wanting to bring to your attention my FAVORITE matte lip. It comes from the company "Beauty Bakerie".You can eat a five course meal with this one and it will look even better than when you first put it on. It does not come off. They have the cutest colors that are unique to other companies. I would love for sephora to carry these products so I, and all of my friends could buy them up.       
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BEAUTY CELEB 2xcc / BEAUTY CELEB BEAUTY CELEB / replied
I'm a bit late to the party but yes, I totally second and third and forth this movement. I love their brand, and I'm always talking about them to everyone I know. I've b... see post
When will you guys start selling Beauty Bakerie products?
For as long as I've known about this brand I've wanted to try their products but I can't buy anything online so if you guys could possibly start selling this in store that would be absolutely amazing! Honestly if this does happen I would buy so many things.
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BEAUTY CELEB 2xcc / BEAUTY CELEB BEAUTY CELEB / replied
I'm a bit late to the party but yes, I totally second and third and forth this movement. I love their brand, and I'm always talking about them to everyone I know. I've b... see post
Please Start Selling Beauty Bakerie!!!
Everything from Beauty Bakerie is absolutely amazing and incredibly long lasting. I wore one of the lipsticks to prom and it lasted through till the NEXT DAY. This is after dancing, sweating, eating, and sleeping. My friends wear the eyeliner and they absolutely LOVE it. Every product stays on through everything. While most matte lipsticks are really drying, Beauty Bakerie lipsticks are not. They come in an insane amount of colors (literally anything you could think of) and finishes (matte metallic, matte, glossy) 
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BEAUTY CELEB 2xcc / BEAUTY CELEB BEAUTY CELEB / replied
I'm a bit late to the party but yes, I totally second and third and forth this movement. I love their brand, and I'm always talking about them to everyone I know. I've b... see post
Beauty Bakerie at Sephora!!!!
Would love to see Beauty Bakerie at Sephora!
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BEAUTY CELEB 2xcc / BEAUTY CELEB BEAUTY CELEB / replied
I'm a bit late to the party but yes, I totally second and third and forth this movement. I love their brand, and I'm always talking about them to everyone I know. I've b... see post
how much will it cost for only eye shadow and wing eye liner to be done in store
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @tonyaf,   You probably can walk in to get that done at our Beauty Studio (mini makeover).    For a more detailed makeover, our Custom Makeover is complimenta... see post
Looking for a sunscreen creme for under the makeup and a spray.......
Hello, I'm looking for a sunscreen that is either already in a moisturizer or as a separate creme that I can put under my makeup. And my makeup shouldn't dissolve because of the sunscreen. I had the problem before that my make up would run done my face after a few hours because of certain sunscreens.    And I'm also looking for a sunscreen spray - so I can,,refresh'' my sunscreen after a few hours!   My skin is combination - oily/normal and in the summertime I'm using philosophy renewed hope in a jar and in the winter philosophy renewed hope in a jar dry   Would be great if you could recommend products that are available in Canada!     Thank you!  
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HALL OF FAMER lachaton / HALL OF FAMER HALL OF FAMER / replied
@rsebastian My personal favourite is La Roche Posay Anthelios Ultra Fluid (I get it at Shoppers Drug Mart - BeautyBoutique website has it available online).    My face... see post
Sephora PLAY & Flash Shipping
Does anyone know if Sephora Play  ships via FLASH shipping if applicable? 
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HALL OF FAMER shyvicki / HALL OF FAMER HALL OF FAMER / replied
Nope, it's via USPS. see post
Where did the Review Section Go?
I never order a product until I read the reviews on it.  The section is totally gone now.  Where did it go?
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BEAUTY RESIDENT rlmac / BEAUTY RESIDENT BEAUTY RESIDENT / replied
The same thing keeps happening to me! It's very frustrating, I don't know how to fix it... see post
Has anyone used the Glossier Milky Jelly Cleanser with a Clarisonic?
I've been using the Glossier Milky Jelly Cleanser with my Clarisonic and even thought the cleanser removes all my face makeup it seems to trap it in the brush (leaving the brush stained looking and not white even after I rinse the bristles separately). Does anyone else have this issue?
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How often does the Color IQ Database Update?
Hey there!  Does anyone know how often Sephora + Pantone update the color database? I recently purchased a new shade of the Diorskin Forever foundation and its a PERFECT match. But, the shade is not in their system so I can't get my Color IQ number from using the foundation shade. Curious when the next update will be.   Thanks!   Cheers, Jessica
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Reviews MIA?
What's happened to all the online reviews?  Sometimes, when I click on a product, the reviews appear for a moment, then disappear.  Sometimes, I can click back to that first product page and see reviews, but it's a coin toss if the page stays long enough to read.  Anyone else encounter this?
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BEAUTY BUFF ashanizer / BEAUTY BUFF BEAUTY BUFF / replied
Interesting, because it's working fine when I use Chrome (but the problem happens on safari 🤔). Though, on Chrome it's frustrating to try to leave a review, it'll keep ... see post
Deluxe Sample Traveling Box?
I have a lot of doubles of deluxe samples and I saw here that people do a traveling box to exchange the samples I was wondering if I could start one and if I need to know anything before I do (I read the rules on another thread) and if anybody would be in! I have mostly skincare but a couple makeup items too Thanks!!!
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out of stock? really?
I wanted the sephora favorites chic it easy set.  It was in stock with (only a few left).  So I go ahead and order it, and i'm at the page where it says PRESS TO ORDER" which i did, but then it says out of stock.   That's fine, I guess I was too slow.  BUT, i go back to the page and it again says the item is "only a few left", so I go back to try to checkout and it tells me it's out of stock.  This kept happening for a few minutes.     Is it really out of stock?  Is the "only a few left" a glitch?  Sephora keeps giving me hope and then takes it away. ;(
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BEAUTY WHIZ BarbieGirl1 / BEAUTY WHIZ BEAUTY WHIZ / replied
With most makeup products in general not just at sephora you have to buy right away or it usually will be out of stock 9 times out of ten.I would recommend adding items ... see post
When are Drunk Elephant Littles coming back to Sephora?
Does anyone know when the DE Littles are coming back? DE restocked on their site, but I really want to purchase through Sephora for the points Thanks!
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BEAUTY BRAINIAC cassiopeia01 / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Thanks, everyone - I stalked the site daily until they came back in and ordered. They should arrive Tuesday! Can't wait to try this line. I'm allergic to everything, but... see post
Sephora Play pass for April 2017
Quick question about the Sephora Play pass for April 2017. I received the box at the end of April and noticed that the pass expired a few days after I received it. Usually, it expires at the end of the following month, after we've had time to try the products out. However, I received an email today from Sephora that the pass actually expires May 31, 2017 (despite what is printed on the actual card). So my question now is, will our physical card that we received in the box (labeled as now expired) still scan at the registers in store? I would rather use an actual card instead of having to save the pass onto a mobile wallet. Thank you! 
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @zqdong,    The cards should still be able to be scanned in store. There was a typo on the PLAY! pass and I'm so sorry for any inconvenience!  see post
SUMMER NEWNESS FROM MILK MAKEUP
Have you seen the new Milk Makeup launches for Summer?! I tried the Matcha products and the Flex Concealer so far and I'm obsessed! What are you guys interested in trying?
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BEAUTY GURU jriskus / BEAUTY GURU BEAUTY GURU / replied
Definitely going to check out both of the matcha products, and also interested in the new holographic lip glosses! (my holo obsession refuses to die!) see post
Why is my tinted moisturizer separating?!
I am using Laura Mercier tinted moisturizer, I used a primer, concealer under eye set it with Kat Von D shade and light, quickly bronzed, but I didn't set my face with powder which defeats the purpose of tinted moisturizer!  It has been a couple hours at work and my under eye is perf but around my mouth and cheeks have broken up  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kayceedee, It is likely from the oil in your skin throughout the day. I would recommend using a light powder or setting spray  to set all of your makeup.    see post
Mothers Day!
What should I get my mom for mothers day? cheep please!
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Andernation12,   I like to do this for all types of occasions and holidays in general, but I kind of come up with a fun theme for a gift basket and add little it... see post
THE HAIR, NAILS AND BODY CARE THREAD
A place to discuss anything relating to body care, hair care and nails.   Ask a question, post a review, share your favorite products, tips or tricks... anything goes and is welcomed!  
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
Thanks @ZombieMetroAnt :) I've actually been in contact with the on FB and was gonna post an update when I had more final details :) see post
vampy eyeshadow
I am looking for a eye shadow palette that can give me a vampy dark smokey eye, i use the Kat Von D everlasting liquid lipstick in shade vampira if that helps. I would also like my lips and eyes to match if that makes sense. Hopefully one of you can help me, thank you have a good day.
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HALL OF FAMER makeitup305 / HALL OF FAMER HALL OF FAMER / replied
Melt Cosmetics Dark Matter Stack! And if you want an add on, the Love Sick stack. Some of the best eyeshadows out there. Also the Huda Beaty palette, lots of ways to mak... see post
Does the sephora makeup artists at the store know how to do makeup on monolid eyes%3F
HALL OF FAMER ChicDabbler / HALL OF FAMER HALL OF FAMER / replied
It's a hit or miss. Some do and some....claims they do. I've talked to some Sephora MUA that used to do runway and was a mua for 10 yrs, and I've also talked with MUA wh... see post
Does anyone know if the Sephora in Toronto-Eaton centre stocks Huda beauty products??
BEAUTY BOSS Sarrah89 / BEAUTY BOSS BEAUTY BOSS / replied
Only a small selection of liquid lipsticks see post
Too Faced Natural Love Palette
I was planning on purchasing the Too Faced Natural Love palette and had a tab open on my browser, but when I went to refresh it today, I found that the page had disappeared entirely. Did Sephora stop carrying this product already?
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Launch1000Ships,   It looks like the item is out of stock on our Canadian website. We don't have a restock date available at this time and I'm very sorry for any... see post
Shipped to wrong address?
I just realized I accidentally shipped an order (# 6379214072) to the wrong address, but I can't figure out how to change it now! Any ideas?  
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HALL OF FAMER jisub89 / HALL OF FAMER HALL OF FAMER / replied
I had that happened to me before. Call Sephora customer service and they can help you reroute it. :) see post
Sephora and new brands
Hi, I would like to see brazilian brands selling here.
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BEAUTY WHIZ kathmb / BEAUTY WHIZ BEAUTY WHIZ / replied
@georgiaro Any brands we shoppers should keep an eye out for?   There are so many brands I think would be such a great fit for Sephora. (Oribe Oribe Oribe!) From what ... see post