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my points are missing
i made a purchase today and my points are missing
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Color IQ 3Y07
I e-mailed customer service last week, but I didn't hear back from anyone, so I will try here.   My color IQ is 3Y07, but it doesn't show all the brands for my shade. I am interested in the Hourglass Oil-free mattifying foundation, but nothing comes up for color IQ for that product. Does that mean there's just no similar match?
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HALL OF FAMER etscore1 / HALL OF FAMER HALL OF FAMER / replied
I definitely do this.    I tend to manipulate the first number (undertone prevalence) before going after the second set (skin tone). But you can either search all over... see post
Unsuccessful Authorization
HI, I have the same problem Unsuccessful Authorization in my order and i have 2 pre authorization payment for 78$ each for my order..... please could you cancel one pre payment and let me know about my order when is gonna be ship. thanks
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Kenzoki Skincare products
Has anyone here ever used Kenzoki Skincare products? Are they whorted the price?
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New brand Farmacy - feedback and discussion
So I noticed this new line of skincare products that both Sephora and QVC is carrying. Has anyone here used any of their products or personally heard good/bad things about the brand? I thought about purchasing the lip balm they have just to try the brand out. It appears to be an all natural line (which I can appreciate). Thanks in advance!
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HALL OF FAMER niki172 / HALL OF FAMER HALL OF FAMER / replied
The buffing grains caught my attention too - that and the moisturizer. Hopefully someone will chime in. see post
Website Question
  I was wondering why, when I sort products by "new" on the website, some new products come up, but also some products that have been around for a long time come up, but say "new". For example, when I sort foundations by what is new, the Lancôme Teint Idole 24 Hr comes up with "new" under it, although I know it has been around a long time. When I click on it, it has the same description and reviews from a long time ago. Does this just mean that the formula has changed? If so, I think it would be nice if it was put into an entirely new category so that the old reviews and answers to questions don't come up when I am trying to decide on the new formulation. Thanks.
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Sunday Riley Oil for Skin
Hi, So I have combination oily sensitive skin that is prone to getting congested and breaking out. I've been checking out Sunday Riley after hearing good things about them, but I'm not sure which oil would be best for my skin type. I'm currently using boscia Tsubaki oil as my oil with no problems, if that helps. If anyone has any experiences with the different oils and recommendations, they would be must appreciated! Thank you
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What new Surprise is waiting for Canadians?
Two months ago on a weekend most things showed "Can't be shipped to Canada" and lateron we were given a surprise of Canadian warehouse with limited products access. Now Every single product of many brands is gone OOS,,,what we should expect now. I just checked the brands which interest me personally and following Brands are totally OOS Alterna Algenist Atelier Cologne ABH Bite Bio Ionic Burberry Bumble and Bumble, Buxom Clinique Dr Brandt DDG Dior Estee Lauder Fresh Georgio Armani GlamGlow Guerlain hourglass Jurlique KVD Lancome MUFE Murad Marc Jacob  Nars Ren Tarte T3 Tria Tom Ford Shishedo Smashbox UD YSL     These are the only ones I checked. No idea whaich others are gone. Is it such a hardship to inform us before time when some massive changes are going on? 
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HALL OF FAMER fatimamummy / HALL OF FAMER HALL OF FAMER / replied
That's what I think as well. Sephora policies or Canadian warehouse don't have anything to do with price increase. It's all the outcome of decreasing value of CAD. see post
what concealer are most raving about??
What seems to be the best concealer? Or most sought after concealer?? Anyone raving about a certain kind?? Thx :-)
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BEAUTY PRO geekbeauty / BEAUTY PRO BEAUTY PRO / replied
Another vote for the Nars Radiant Creamy Concealer. From the drugstore side of things, I love the Maybelline Age Rewind concealer - in fact I like the no-crease formula ... see post
What does it mean if it says completed beside the location you applied to online?
So i applied online AND went to a job fair and passed the 3 rounds of interviews. The girl who interviewed me in the store said that she was going to call back the next week if i was in. I checked my online application status and it says "completed" beside the location i applied to underneath "interview information". What does that mean? Does that mean im hired? or no?
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UD Cannonball Mascara!?
Hello! I was just wondering how long it will take for Urban Decay's Cannonball Ultra Waterproof Mascara to be back in stock online? I've been to two Sephora stores already and they don't have it either.
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BECCA & more savings on Verizon Wireless Rewards!
Hey everyone! I just thought I would share this AWESOME beauty steal! If you are a Verizon Wireless customer and you see all those "points" you rack up each month, but never do anything with- now is the time to do something!   If you log into your verizon account and find the rewards section (usually by your point balance), search in the "Beauty & Fragrance" section. There are about 450 products, half and half. I found some AWESOME stuff at a great discount using your points!    I've attached some photos for you guys to get a preview. They had a lot of brands & products, BECAA, Beauty Blenders, Kevin Aucoin, Calvin Klein, Stila, etc. 
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HALL OF FAMER jozkid / HALL OF FAMER HALL OF FAMER / replied
Nice sleuthing! see post
Sunday Riley Skincare Users, I need some advice....
So I've bought both Juno and Luna and am loving them so far. I have oily combo, sensitive skin and they haven't bothered me at all which is amazing!!! Plus they do wonders for my skin. I'm writing because I'm thinking of buying another one of her oils. I've been eyeballing Good Genes, but I was curious what you guys have to say about it (or her other oils). I'm looking for an oil or treatment to layer with Juno in the morning. Thanks!
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BEAUTY BOSS beautyaddict99 / BEAUTY BOSS BEAUTY BOSS / replied
I have a full bottle of Good Genes and really like it (including the smell). It smells like lemongrass/ginger. I've always been surprised when people complain about the ... see post
Josie Maran 100% Pure Argan Oil
  I'm thinking about purchasing the Josie Maran Argan oil, but I'd like to learn more about it before deciding! Is this used alone as a moisturizer at night? Does it work for dry to combination skin? I've heard some people mix it in with their moisturizer and I was wondering if that was to be used underneath makeup, or just as a duo moisture thing? I'm also looking for a type of hydrating oil to be mixed into my foundation! I have dry skin, but my nose area gets a tad bit oily throughout the day and I am currently using the MUFE Ultra HD foundation. Please let me know what you think about the JM argan oil, and if you have time, a mini review would be great Any suggestions will be very helpful too! Thanks!  
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BEAUTY MASTER Jesuslover14 / BEAUTY MASTER BEAUTY MASTER / replied
You're so welcome! I'm sure it will answer most of your questions:) see post
Has anyone ever had their review rejected?
I wrote a review yesterday and it seems like Sephora rejected it. It was my first first 1 star review and I spent a good amount of time on it. It wasn't a rude bashing review but an actually detailed and thorough review of the product.    All the reviews I've written were posted within a few hours of submitting it, even 2 star reviews.    Thanks for wasting my time Sephora.   Pro Tip: Always copy and paste your review in your notes before submitting your review. In the case where they reject a legit review, resubmit again.    EDIT: Thank you Candace for helping me resolve this issue! 
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IT GIRL CocoLeen / IT GIRL IT GIRL / replied
I had a review rejected recently too. It was for a face mask that burned my skin, and it was still not a terrible review considering (I acknowledged that I have sensitiv... see post
ABH Powder Brows
I have been using the brow whiz in taupe and I am sick of it. I started using the pomade in blonde/taupe I believe and I like it much more. However, I feel the taupe is a little too warm for me and wanted to try the cooler shades in the powders. I have cool blonde hair. Has anyone used the powder? If so, how did u like it?
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BEAUTY WHIZ beauty1bliss / BEAUTY WHIZ BEAUTY WHIZ / replied
Thanks jeyrosella! I have the duo brush and clear brow gel so i dont need a set but i will definitely pick up the powder i think if u like it so much. see post
Holiday "Me" List
Sure, we make Christmas Lists for our loved ones, but what about for ourselves? I made one this year of all the holiday sets I would like, along with a few other wants from Sephora. The big problem is that it amounts to nearly $800 (sheesh, that's like a huge vacation) Naturally, I don't need that much and my friend challenged me to pick out 3 holiday sets. *biting my nails*If you can only pick three holiday sets which ones would you pick? If you have a list of the things you want, please post it!
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HALL OF FAMER JazaChai / HALL OF FAMER HALL OF FAMER / replied
Oh man. I... I may have to get this now... see post
Clarisonic
 Hello to all beauty lovers! So I just bought my new Clarisonic yesterday and I noticed that the instructions said to charge it for a full 24 hours before using. However I noticed this morning when I got up that the blinking green light had stopped and that it is fully charged. Is it OK to go ahead and use?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Blinking green is the charge indicater, when its full/done blinking it's fully charged. How it looks may differ by model. see post
FYI: Some Sephora Stores Now Directly Link Account to Returns
There have been quite a few posts/threads lately regarding Sephora returns without a receipt.   I posted this information today in another thread and thought it may be a good FYI to post because I know some people were getting worried about returning items.     Some Sephora stores  are now able to pull up purchases for return purposes through your BI account for returns without a receipt.    I was with my sister when she was returning something she purchased online. She misplaced her packing slip but let them know that she used her VIB 10% discount. Even without the receipt, they were able to pull up the discounted price she paid through the system and fulfill the refund directly to her credit card instead of store credit. This was the first time I have personally seen. I've always had to get store credit before so it's nice that we're able to get a refund without a receipt.   Also, they did not ask for ID for anyone that is wondering.    I am not sure if this is in test markets or if it has been rolled out systemwide.
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BEAUTY MASTER studz / BEAUTY MASTER BEAUTY MASTER / replied
They did something sort of like this for me when I was exchanging a gift. My friend no longer had the receipt. They asked me if I knew her email address, I told them she... see post
Should I buy the Tatcha Enzyme Powder if I use a Clarisonic Mia daily?
I have a clarisonic and LOVE it. I don't use any other exfoliator. I want to try the Tatcha Rice Enzyme Powder but don't want to damage my skin by exfoliating too much. (The enzyme powder says it exfoliates.) Is there anyone who uses both? 
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HALL OF FAMER ChicDabbler / HALL OF FAMER HALL OF FAMER / replied
I have both I dearly hope you are NOT planning to use those together? Honestly they are both physical exfoliant so I feel it might be a bit repetitive. You can alternate... see post
VIB ROUGE not on my online account !
Hi ! I actually have a VIB rouge card but my online account doesn't show it. I'm afraid to order online because I really want the privileges associated with my account. Can somebody help me with that ? Thank you very much. 
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BEAUTY BUFF sfm1328 / BEAUTY BUFF BEAUTY BUFF / replied
Hi Gabrielle - your best best is probably to call customer service or the Rouge line so they can link your accounts.  I think they are open during normal business hours ... see post
Dior skincare - Which products make me more oily and what are your must-haves?
Hello. I use a few Dior products and want to know which ones you find to be "essentials" and if there are some I could do without. I tried many of them to see what I like.   So far, I use Dior Capture Totale Multi-Perfection Serum, Multi-Perfection Emulsion, Dreamskin,and Capture Totale Multi-Perfection Makeup Base 25 SPF PA+. I adore the Diorskin Nude BB cream.   My must have is the BB cream and serum. I'm thinking of trying the One Essential serum and comparing it to the MP serum since I've read such great reviews.   Of the others, something is making me oily and I can't figure out which one. I figure it is the Emulsion, Dreamskin, or the make up base.   My skin issues are large pores, oiliness and dryness, and I am approaching mid-thirties, so I'm entering the wrinkle prevention category. I am looking for general advice from those who use Dior products and would like imput on order of application, ones that could be causing oiliness, and your must-have products of the Dior line.   Thanks.
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BEAUTY MAVEN RainbowFace / BEAUTY MAVEN BEAUTY MAVEN / replied
Yes, I find many of the moisturizers to be too oily for my skin. Still on the search for the perfect one. So far the MP Emulsion works nicely at night with Capture Total... see post
Fresh Rice Dry Oil
if I am not going out in the sun (re: Shiseido 50 spf), I put on Rice Dry Oil, expensive but worth it. I massage it into the dry or red parts of my skin, until my skin feels moisturized, then, to make the oiliness go away, I take a Soft Cotton Square and put a tiny bit of water on the square , and pat very gently on the space with the oil on it, now I glow. Who else uses Rice Dry Oil? I love it. 
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HALL OF FAMER Mochapj / HALL OF FAMER HALL OF FAMER / replied
I use it in the winter.  It's amazing for keeping winter dryness away, and the scent is so soothing. see post
I am now on TRE's evil list...
UPDATE:  I went to my beloved and much better SiJCP today.  I was able to return the remaining item with no issue there using the info on my packing slip.  Here's what the other store did wrong: they swiped my driver's license.  The correct procedure is to enter in the name and contact information off of the customer's driver's license but then use the store number in place of the driver's license number.  That way, the return does not count against them.  By using my license number instead of the store number, this caused me to end up on TRE's list.  They should never actually swipe a customer's license unless that customer did not bring a receipt/packing slip.     I will definitely use this information in my dealings with TRE and Sephora CS.  Just wanted everyone else to be aware of it as well.   Thanks!   Original Post:   Yes, I have my own story to add regarding the infamous TRE system.  Here we go...   I have made one return ever ($60-$70 total) without receipt.  This was at the last Rouge Event.  It consisted of all new items that were wrapped/boxed.  I was not given a gift receipt, so I returned them for store credit with my driver's license.   Fast forward to today.  I went to the SiJCP that I loathe.  I wanted to see what OCC clearance items they had since I had already gotten everything good from my SiJCP that I love and normally frequent.  I had returns.  I had receipts for all the items.  One item was from SiJCP so posed no issue.  I also had items I was returning from Sephora.com (3 items on 2 packing slips).     They managed to do one of the online ones; it was very slow and took a lot of effort.  Then they attempted the second one and I was denied by TRE.  I was told I could not return it in store, even with my packing slip.  Mind you, I had asked specifically ahead of time for her to be careful when doing the returns so that I would not be targeted by TRE.   The SA apologized and  promised  she had put in all my info right on the first one so it wouldn't count against me.  Needless to say, I do not believe her.  She is either incompetent or just didn't want to do the return.  I received a lot of exasperation from both SAs doing my return the whole time they were helping me.     I was given a TRE printout with the TRE website (which was improperly printed on the slip btw; I had to google it instead).  I then had to get an email address off the TRE site and send a request to see my Returns Report.  I just sent it so I am waiting on the reply.   I am just...angry.  The SAs gave me a hard time the entire visit.  SA #1 got irritated when I dared to open one of the drawers then they stood over me like I was a thief.  SA#2 was barely responsive when I tried to make conversation and was making unpleasant faces like she was smelling something terrible having to talk to me.  SAs #3 & #4 both acted exasperated to process my returns (which I was getting store credit for-I didn't even ask for a refund like I could have) and ended up getting me on the TRE list.  There was not one pleasant SA there.  This is a huge reminder to me of why I hate this particular SiJCP.   I will be complaining about these employees to Sephora and I will also dispute the return report with TRE once they contact me.  Just awful.  End rant.   If you would like to check your own Return Report, just Google "The Retail Equation" and send an email to the address provided.
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HALL OF FAMER IttyxBittyxMe / HALL OF FAMER HALL OF FAMER / replied
Technically, and as much as I hate to scare people, even by replacing the license number and inputting the correct address and name it is still possible to get banned IF... see post
Why does color iq not match you with more than just skin products?
When I was in the sephora store there was a chart one of the employees looked at with a list of lipsticks that match my skintone. Why is this guide not available online for reference? I'd like to be matched with eyeshadows and lipsticks to make shopping easier.
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BEAUTY BUFF Adriadne / BEAUTY BUFF BEAUTY BUFF / replied
I'm so excited about this! I can't wait until it's brought online, as I rarely go to the stores. see post
Hacked Sephora Account!
I live in New York City, regular day about to hop onto my laptop and buy a naked blush from online sephora. I open the sephora website and it says WELCOME AMAL ( not you? sign out ) and i was like what the actual F*** ( my name is Elizabeth) so I'm like okay let me see who's account this is because nobody uses my laptop other then me. So i see someone from santa monica ( i knew this because i went to see what was recently bought just to double check someone just happened to change my name or whatever)  hacked my account and changed my email and password. ( yes i signed out because i said oh maybe this is a glitch and ill just sign in to mine you know) I try to sign in to mine and it does not happen. I go to my email associated with my sephora account and it tells me WELCOME AMAL, your email has been changed and you will no longer receive emails from sephora to this email. Then i started to tear a little because I've accumulated thousands of points on sephora and i wasn't sure if they used any of it or what the case was. Then i found out they were awarded and new VIB ROUGE CARD ( i currently only had VIB ) and they gave who ever it was VIB ROUGE welcome kit. Now that I'm really pissed the F*** off i call customer service and they were able to give me the account back and restore my points but i forgot to ask if i go into a sephora store and tell them what happened, will they give me my new upgrade card and my welcome kit? This scared me because i was not sure if i had credit card information saved on my account and turns out i didn't. But that just goes to show that sephora is easily hackable and i advise for anyone who is reading this to not save your credit card information and use a capital on your password to make it harder to hack into. follow me on instagram: MICKBETH
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BEAUTY PRO oublieux / BEAUTY PRO BEAUTY PRO / replied
oh, greaaaat :( thanks for the heads up! see post
hi, can I ask a order question? why I made one oder, but you have charged me twice?
HALL OF FAMER enableme / HALL OF FAMER HALL OF FAMER / replied
This sometimes happens among all retailers. I would say wait a day or two and if the second charge doesn't disappear, you should call the CS line. They'll be able to hel... see post
Excellent service at SiJCP!!
I wanted to post about an experience I had at SiJCP at a mall in North Carolina  (The Streets at Southpoint - Durham) .  For the second time in a row, I happened to be in NC when I found out a Rouge event was happening!  This last time I couldn't attend the event, but later the day of the event I went to the mall and visited both Sephora and SiJCP.  I had fun at both stores, but...   There is an employee at SiJCP, Skye, who is truly a great SA.  She was fun, helpful, friendly and above all - professional.  I appreciated her feedback and direction, and when she asked if there was anything else she could help me find (as we continued to chat quite a bit after I checked out the first time) I made a flippant comment about a lipstick that has been OOS for months and was discontinued and kind of laughed it off, when she told me to wait, she thought she might have it, and went to check.  She had two!  She looked for more but she ended up just having two unopened, perfect lipsticks that I had been hunting high and low for!  I was very excited to get them and even more grateful that she was aware of her store inventory - it truly was my lucky day to have Skye working on the day I visited!
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Does Sephora on Market street San Francisco have Algenist and Philosophy products?
Does Sephora on Market street San Francisco have Algenist and Philosophy products?
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BEAUTY BUFF sfm1328 / BEAUTY BUFF BEAUTY BUFF / replied
You are also able to check to see if I specific product is in stock in a store from the website as well.  Just find the product and enter the zipcode.  i just checked an... see post
Play! By Sephora Subscription Box Review And Discussion
Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: http://community.sephora.com/t5/Hauls/Subscription -box-photo-sharing/td-p/973905    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here: http://www.sephora.com/play    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread: http://community.sephora.com/t5/Sephora-com/PLAY-b y-SEPHORA-Invitation-FAQs/td-p/2124432
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BEAUTY BUFF amanda7770 / BEAUTY BUFF BEAUTY BUFF / replied
I'll share what I receive the second I get it assuming there's no other images posted here of a box that contained items identical to what's in my box. Because then ther... see post