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Guys, you know the saying.. Fool me once, shame on you. Fool me twice, shame on me. I went to Sephora on two separate occasions. First, I went to make an exchange from the DUO Mat powder to a Stila eyeliner. Meaning from $34 to $20. So I should be getting $14+tax back on a store credit card. Cashier scans the eyeliner first then the Duo Mat, then the eyeliner. Bro tells me that I owed $7.XX for 1 eyeliner that cost less than my Duo Mat. I don't think that is how math works, I am not an accountant, but I can do basic math. This dude obviously can't. He swiped the store credit card twice, meaning he puts my amount of $14.+tax on the card and then takes it back out and tells me to pay more. Uh no. Fast forward to the afternoon of the same day, I called to check my balance. NADA. There is nothing on it, that was 9/8/2014. I called numerous times to have this solved and nothing. FINE. I will pretend that I got burglarized and lost about $16.   Fast forward some more, to 10/1/2014. I went to the same Sephora to pick up some makeup removing wipes. $12 for Josie Maran and $8 for Ole Harry. $20 total. I have some gift cards to use. One had about $2.XX and the other had about $35. I gave the dude the first one, then the second one. He then tells me that the second one was just enough to cover the charge and  then threw away my gift card. I asked for the cards back and he gave me the receipts. I am now home and was looking through my receipts. Well, guess what?! Bro threw away $14.13 into the thrash, if I had not ask for my cards back. AND IF I HAVE YET TO MAKE IT CLEAR, IT WAS THE SAME SA THAT CHECKED ME OUT.   So here is my wonderful Sephora service story.  Even if they are as nice as angels, I cannot tolerate the SA's being so incompetent. I almost lost $30 just from this one guy.   Bottom line, lesson learned. If possible avoid Stonestown Galleria Sephora.    
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Well, it's that time of the year again - the time when we get to buy special products for ourselves (and others) and possibly feel a little less guilty about spending, knowing that a portion of the money we spend goes to a worthy cause.    Breast Cancer is not just something for women to worry about, it is a disease that men can be diagnosed with too.   * I was hoping we could all post products that we find that support legitimate charities to raise money, Please feel free to post whatever you find.*  If you search "Beauty That Gives Back" here at Sephora you'll find a few cute items, I"m hoping there are more to come. I Just bought a pink Tweezerman tweezer - looks like it may need a BCA mate. Clinique and Sephora both offer "BCA Pink With a Purpose" Lipstick in a cute little case.   A Huge fave of mine is by Bobbi Brown - it's "Pretty Pink Ribbon Lip Gloss Collection" It's 4 glosses and they're gorgeous! (I'm hoping they're minty flavored - sometimes they do offer mint gloss - waiting on that info.) This one is really screaming my name! Estee Lauder usually does something as does Ford (they usually have special T-shirts.)   So many decisions to make, but it's so worth it. For a pinkaholic like me, this is a dream & a nightmare! But hopefully our purchases will help make other peoples true nightmares - past, present and future - turn into a dream come true.   So please feel free to add any other offers you may find.  Oh, just one other thing, please feel free to leave one of everything pink for me!   btw - As usual, sorry so long. I also hope the wording of this was okay, didn't want to use certain words that might upset someone or make light of this situation at all - I hope that came through.
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I was on Facebook today and I saw them post that their Violet Powder is online now with more items to be available in stores starting in Jan.    http://www.sephora.com/besame-cosmetics
Sephora.com
Ok BT, what did you find today that isn't showing up in the New section?
Stores & Services
Yeah I bough a brush totaling $35 and it ended up being awful it sheds like crazy and is no where near as nice as my Real Techniques brushes. I will NOT settle for store credit. I'm a kid so this is a LOOOT of money for me, I absolutely need my cash back. I requested an email receipt because that's most convenient for me. I never got one. What do I do?  
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My love for Sephora continues. I was sent a comped, brand new, full sized Dr Dennis Gross Alpha Beta Medi-Spa Peel (launching 08-26-14) to review. I will use it for the first time tonight, so check back to this post if the product interests you.    
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Do I need these.....NO...will I get them.....Probably
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  *NOW AVAILABLE on Sephora*   First at look at Benefit's Advent Calendar for this year. Rumoured to be retailing for $119 and coming out in November!
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I can't be the only one, right? So far I have all the pressed versions. Minis of all the liquids except for Moonstone (which I do not have yet), Pearl (which I do not have yet), and Rose Gold (I have the full size).   And I just ordered the new Spotlights set!   Please tell me there are others out there as obsessed as me!
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I was tossing a few samples into my sample stash bag, and realized a) I have a sample hoarding problem and b) I have no clue what I've got in there.  So Going along with blackwhiskey's makeup challenge, I'm proposing the September Sample Challenge.  For the last 10 days of September, use at least 5 samples from your stash, then give us your mini review. Did you like it? Would you purchase it? Etc.      so.....who's up for another challenge? 
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They are now available for purchase for rouge members.  I didn't know they would come up with 2 different palettes and it took me completely by surprise. my wallet was not prepared for this! I am so weak to my Vices.   If you could get only one vice palette this year, which one would you choose?
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Hi everyone.  I did a bit of a search and didn't see any recent posts addressing this so I thought I'd check and see if anyone had any new information or solutions.  I love the veil mineral primer, but my present 1oz. bottle and several small samples I've used have had an issue of getting watery and separated.  When I take the pump off of the 1oz bottle there is thick, almost clumpy, primer that clings to the walls of the glass, and then thin liquid sits in the bottom and gets dispensed when you push the pump.  I've tried shaking it (LOTS of shaking) and that hasn't seemed to help.  There's a significant difference in the performance of the product when I get use just the liquidy part, vs. if I actually scoop out some of the most solid/thick part from inside the bottle.     It's a great product, but it's almost becoming more work that it's worth.  Has anyone that's had this issue in the past get any response from Hourglass or find a solution elsewhere?   Thanks so much!
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Sephora.com
  I need help deciding which blush palette to get. I am not sure how the benefit color payoff is like. I saw this palette inside jcp sephora. 
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Sephora.com
Didn't see this posted, so I'm sorry if this was already made known! But there are some KVD palettes and lipsticks in the sale section! Go grab them!
Products
Tried to do a search on Sephora but my keywords didn't really turn up many results. I'm looking for a makeup remover that isn't a liquid or oil but instead a cream. I know the Benefit They're Real Remover is a cream, but it's pretty pricey for the amount you get. 
Products
I went in store to check out glam glow.  I am interested in the Super Clearing Mud(white jar) and PowerMud (green jar).  My skin is breakout prone (particularly once a month!) and I have been getting more clogged pores with the hot weather, but since fall/winter are around the corner, I want to keep that in mind for my purchase, since it is expensive.  In winter my skin becomes very dry and dehydrated.  In winter, I use NUDE cellular renewal cream, to give you an idea.  I cleanse with Kate Somerville Detox Cleanser (summer) or REN Clear Calm Clay Cleanser (winter)  and follow up with FAB Radiance Pads and PTR Camu Camu Serum.  I use the clarisonic about every three days, and PTR Peeling Gel or Kate Somerville Clearing Mask in between.  For moisturizer, if I am not using NUDE (like right now), I am using Ole Henrikson Sheer Transformation or Kate Somerville Goat Milk cream.    Which mask would be better for me?  What is the difference between the two?  My understanding is that they are both deep cleansing.  Would appreciate input from those who have used both, and are breakout-prone!   Thank you!
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LIST UPDATED 6/21/14 - Sephora also suggests contacting brands directly for more information and details than we have provided here if needed   Hello lovely BTers!! We hear you and we've been working to update the previous post Tiffany did in 2011 regarding Animal Testing. Since we carry over 200 other brands, the ones we've listed below have confirmed that they do not test on animals and/or we’ve confirmed the following brands on the PETA or Leaping Bunny list.  Please keep in mind that the sites may update their information more frequently than we do, but we will try our best to keep it up to date!   http://features.peta.org/cruelty-free-company-sear ch/index.aspx http://www.leapingbunny.org/shopsearch.php (yes, I posted an outside link, but its for your use & was approved )   Our private label Sephora Collection and Sephora Originals (Hello Kitty, Kat Von D, Formula X, and Pantone) are cruelty free (meaning that the products have never been tested on animals).   Any info we could confirm (vegan/gluten free) are listed below the links.  We hope this helps!!   Amika -  http://bit.ly/1ns7J3P (PETA)   Anastasia - http://bit.ly/dmGpFF  (PETA)   Bare Escentuals - http://bit.ly/1nCQQ  (PETA)   Becca - http://bit.ly/Kul5yK (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Betsy Johnson – http://bit.ly/1bMAgcK (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Bite Beauty -  http://bit.ly/1px3ze9 (Leaping Bunny)   Blinc - http://bit.ly/kzOLQW  (PETA)   Bond No 9 – http://bit.ly/1fa5hzk Vegan/Cruelty/Gluten Free   Butter London – http://bit.ly/Kulr8N (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Carol's Daughter - http://bit.ly/kDoUPh  (PETA)   Caudalie - http://bit.ly/K0ur4Z (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Clarins - http://bit.ly/1drQjhf (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Dr. Dennis Gross Skincare - http://bit.ly/1cV0lLp  (PETA)   DuWop - http://bit.ly/j2deqC   Hello Kitty - http://bit.ly/etHHT0   Hourglass - http://bit.ly/4kvSzp  (PETA)   Illume – http://bit.ly/1cV0nmu Cruelty/Gluten Free   Jack Black - http://bit.ly/khv2yF  (PETA)   JINsoon – http://bit.ly/1aCQUw0 Cruelty/Gluten Free   Josie Maran - http://bit.ly/dJ8G4F  (PETA)   Juicy Couture – http://bit.ly/K0uFJa Vegan/Cruelty/Gluten Free   Julep – http://bit.ly/K0uGwU Cruelty/Gluten Free   Jurlique – http://bit.ly/1abDbzR (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   J ustin Bieber – http://bit.ly/1cV0Bdo Vegan/Cruelty/Gluten Free   Kate Somerville – http://bit.ly/1cxsjvK Cruelty/Gluten Free   Kat Von D - http://bit.ly/11gvyT   KenzoUSA – http://bit.ly/1aCReus Vegan/Cruelty/Gluten Free   Keratinperfect – http://bit.ly/1kno5NX Cruelty/Gluten Free   Korres Natural Products - http://bit.ly/6wFIIp   L’Occitane – http://bit.ly/1aCRBW8 (we reached out to them directly & they confirmed Vegan/Cruelty/Gluten Free, but they are not listed on either site)    L’artisan parfumeur – http://bit.ly/1ehlTQt Vegan/Cruelty/Gluten Free   LivingProof – http://bit.ly/1eDGmzG Cruelty Free/Gluten Free Stylers   Make Up For Ever – http://bit.ly/1gcSZ5E Cruelty Free   ME Smooth – http://bit.ly/1cxsS8M Vegan/Cruelty/Gluten Free   Murad - http://bit.ly/kwC46T  (PETA)   Nails Inc – http://bit.ly/1dbFJQG Cruelty Free   NARS – http://bit.ly/199Ahgl Cruelty Free   NUDE – http://bit.ly/K0vMIS Cruelty/Gluten Free   Obsessive Compulsive Cosmetics – http://bit.ly/1cV1DWH  (PETA)   Ole Henriksen – http://bit.ly/1abDWJc Vegan/Cruelty/Gluten Free   Omorovicza – http://bit.ly/1aCSwFS Cruelty Free Perfect   Formula X – http://bit.ly/1gcTflm Cruelty/Gluten Free   Pantone - http://bit.ly/wjXwYp   Ren – http://bit.ly/K0w4j2  (PETA) “We do not test any of our products on animals. Our products are not tested on our behalf by any third party. The only animal products we use are honey and beeswax in the Lip Honey.”   Rosebud – http://bit.ly/1a2JtOt “There are no animal by-products in any of the salves or lip balms. Beeswax is contained in Brambleberry Rose Lip Balm, Strawberry Lip Balm, and Mocha Rose Lip Balm, however, NO beeswax is contained in Rosebud Salve, Minted Rose Lip Balm, or Menthol and Eucalyptus Balm”   Smashbox - http://bit.ly/cV7R0g  (PETA)   Tarte - http://bit.ly/9z2JWF  (PETA)   Tata Harper – http://bit.ly/1icj5aj  (LB, PETA)   TanTowel - http://bit.ly/JERYJb  (PETA)   The New Black – http://bit.ly/1iMMhaK Vegan/Cruelty/Gluten Free   Too Faced Cosmetics - http://bit.ly/mimfHa  (PETA)   Urban Decay - http://bit.ly/kMsQFE   (PETA, LB)   Wen - http://bit.ly/NJSeI8  - (LB)   We will be updating this list as necessary, since we are constantly adding and removing products on our site. If you have any questions regarding brands listed above, please contact them directly as they may reformulate products and change manufacturers   xo, Mia & the rest of the Mods
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So I really dig the Algenist line & I got a cpl of point perk sample of the ANTI AGING SERUM-OIL.  I didn't think I would get to use anymore since I got a pretty good sized pack of  this awhile back... when I fell in LOVE w/ it. - I have been applying w/ the palm of my hands & tried fingertips . I feel like maybe I am wasting it ( even though I apply immediately like a mad woman pressing into my cleansed skin AFTER using the FAB Radiance Pads that were recommended ( btw, thanks SO much, my skin/nose/pores is looking better & better) . SO, Basically do any of you have some awesome advice , tip's, and tricks as to how to apply my dry-oil serums,  oils, and serums? - Also, I know they say thinnest to thickest.  Is this always the case ( I just don't  want to waste any product and get more benefits) ?     I also have the CAUDALIE VINASOURCE OVERNIGHT RECOVERY OIL & I have not tried it yet (wanted to use the new FAB pads & the Algenist oil 1st for awhile & see how my skin responded). - The directions say to apply at night AND/ OR mix w/ a tinted moisturizer . I am interested in trying BOTH but wanted your opinion on ^ the above general application questions, how many drop's to use alone & in my tinted moisturizer, and what would be the best way to use it from the vile.   Along w/ the CAUDALIE ^ above, I have the POLYPHENOL [C 15] ANTI WRINKLE DEFENSE SERUM -ALL SKIN TYPES. - I have tried it once or twice but then just stopped . It say's to build ur application amount up & BEFORE the FAB PAD'S I used the normal amount w/ no problems irritation wise (so now Idk if the FAB pad's would make me more sensitive to the serum). * (However I had been trying the Josie M. Argon Milk Serum  in the a.m., & I think it was causing some clogged pores and/ or under-skin non-painful bumps along my jaw line. But it could have been hormones.... either way while I used the Argon Milk more I stopped both. This has been months back ).   - SO, my question(s) w/ this is of course the 1st ^ questions of application in  general & should I give I another go (& how much should I apply), when to apply, and what would be best w/ what?   After I am satisfied w/ how I am applying my oil's & serums I have some questions I will post about a cpl of Algenist Creams & CAUDALIE Rich that I am confused & torn with (as in when, where, how, or if at all, & how I have 2 day / anytime moisturizers & a NUDE sleeping Mask so how/ or if I should rotate them out). Just Food For Thought as I know I can easily get ahead of myself ! I would just feel better when I get this ironed out, that's all.     Thank you in advance for your info, beautification wisdom, & tip's ! I always appreciate your input & find it very, very, very helpful !  
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I've seen several different video's, here on Sephora and other places and, well, I'm confused!  They all seem to be applying face primer differently!  Some show it applied allover the face, some just in "trouble" spots....Can anyone help a gal out? Also, I'm new to face primers and just trying them out...I wear Nars sheer glow (?) foundation and really don't know which primer to go with. Any ideas are welcomed! Ideally, I'd like it to even out my skin tone..it's a tad red in areas.  I have blonde hair, blue eyes, medium skin tone that is combination, but is prone an occasional break out....I do have to touch up my face with powder as it will become shiny in my t-zone by the end of the day..but I wouldn't call my skin oily. Tx so much!
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Sephora.com
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
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Hi! Prom is next year but I'm already getting started! I've decided to let sephora make up artists do my make up for prom! The dress I want is black & turquoise! I'm having trouble finding colors that'll match my dress and my skin tone. What shades of make up could compliment my dress? My color IQ is 2Y12 thank you! 
Products
I need a hydrating night cream. i currently  use the origins high potency night a mis. i feel like it just sits on top the face , i dont find it hydrating at all
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Hi - don't know if anyone else feels this way, but I have a major problem with fragrance samples - P.U.   This part is especially to the mods/whoever else reads all of this  - Is there any way you could put perfume samples in a separate baggie? Preferably a sealed one. Do you think this is doable??   ** I just started opening one of many Sephora packages and got to one where I didn't even get the box opened, but could smell the very strongly scented, perfume inside. I had to put it in another room,, in hopes of the smell wearing off. (I've already heard complaints on how it's stinking up that room too **sigh**) I don't know if it leaked or what happened, but it smells so strong and so overpowering and just plain Nasty!! Sometimes I find that if something like a lip product is packed with a smelly something or other, they can take on the scent of whatever the smelly offender might be,  which isn't necessarily a good thing.   Do you think there's anything that can be done about this? (Other then the obvious, 'don't order perfume samples stupid') I only get perfumes if there are no other samples that work for me. Then I pass them along to my friends, family etc. They're usually thrilled!   Any thoughts on what could be done in the future? Hope others agree and that it's not just me. I will admit, I do have very heightened senses, but sometimes you know it's not just you (i.e. all the moaning/groaning I'm hearing about smelling up another whole room) Maybe you can send this to the 'higher ups' too.    ***Hope others will mention if they agree with this stinky issue, strength in numbers and all. You don't have to heart this - maybe just put a 'me too' or 'same' - then it would be known it's not just one crazy woman. Thanks all, I appreciate it.     ps - I'll let y'all know how I like what's in the box in about a week or so, my special-ordered Pink HazMat suit should be here by then and hoping it will be safe to go near by then.   btw - Help Mods.....Please and Thank You.   UPDATE - Well, the 'offending package' was moved to a 3rd room this morning before I woke up - I fear the next step will be out on the deck! Unfortunately it's not a mini order, but one with several items. **Ginormous Sigh**
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I've been a VIB for a few years now, and my local Sephora is within walking distance of that "other" brand. I've heard rave reviews about their rewards program, most especially about their generous giving of free product with each new level reached and not samplers.   Today, I headed to my Sephora store for the VIB event, got my bag loaded up, and then...went to Ulta. I was actually there to get a tube of NYX lip gloss since I've heard so much about it, but I went through the whole store out of pure curiosity.   The verdict? While Ulta does carry drugstore brands and their rewards are pretty lofty in comparison...Sephora has my heart. Ulta felt too "superstore-ish". No offense, but a little...below...the standard and prestige of Sephora. So, Sephora, heed our call! Amp up our VIB rewards. Tidy up the shelves and demos in your stores (our store is a tad lacking in that dept.). And, keep up the great work! = )
Stores & Services
Hi beauties,      I was checking out what events are coming up at my local stores and I noticed the 90 minute personal shopping appointment with a SA (free with $125 spend)   Have any of you ever used this before?  What did you think?   I've got a few new things I need to pick up soon (coral lippie, luminizer and need to find a new concealer) so I figure I'm probably almost at $125 there and thought it might be fun.   I'm curious to hear what you've used this service for?   Thanks! p.
Products
So right now I am using the bareminerals power multitasking power (not sure the exact name). But I am looking for something a little stronger. I have somewhat noticeable circles under my eyes. Any suggestions would be appreciated!
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Mine definitely has to be Philosophy's Fresh Cream. It smells like you're covering yourself with the tastiest piece of cake you've ever eaten. It makes my showers that much more fun       What's yours?
Sephora.com
Can someone please tell me how I can enter the number from my VIB/Beauty Insider card so that I can use the points earned in a store with my online order. Please. No one answers on the customer service board.
Stores & Services
My eighteenth birthday is coming up and I want to learn more about what make up is right for me and how to apply it in a way that compliments my face the best.  I'm not sure whether to get a custom makeover or a personal beauty consultation. I wanna learn all the tips and tricks I can as well as products that'll work best for me, but I also don't wanna break my wallet. I know the minimum amount for the makeover is $50 and the PBC is $125 but will it really only cost that much and how much more?  If anyone has any advice or an experience they'd like to share that they think would help me I'd greatly appreciate it. 
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Hello Beauties. Looks like there are 4 new Sephora Favorites skincare sets. Cleanse, Oils, Masks, and a variety one. Im sure most of us have these products but they look like nice gifts