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The Question Thread: Because not all questions need their own thread.
I'm making this thread because I simply don't want to create a new thread for every little question that pops into my head, nor do I think that most questions need a separate topic.    I had previously just dropped whatever random question that came to mind into the Random Thread (thanks jemly!), but I had been thinking about starting this for a while and figured I'd give it a shot to see if it could be of any use.    I'm well aware that the people who could best utilize this thread will likely remain completely oblivious to it, but if it can consolidate even a small fraction of questions -- and maybe even generate some interesting conversations both beauty and non-beauty related -- that seems worthwhile.    Official thread mascots: The Curious Puppies.   Official thread anti-mascot: Lucille Bluth.   It probably would've been wise of me to have a relatively inane question to use as an example and kick this thread off...    Well, since I apparently don't have any pressing questions, I'll start with this two-parter:   What's your favorite drug store nail polish shade AND which official mascot puppy is your favorite? Bonus/Extra Credit: What's it's name?
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HALL OF FAMER nikki25gee / HALL OF FAMER HALL OF FAMER / replied
I've been using the TooFaced Hangover primer and moisturizing like crazy, ahhh winter :/. I'm gonna try mixing my foundation with some oil tomorrow! Thank you @jesscheem... see post
Which limited edition products and collections are must have and which to skip?
We've all felt the pain of those items that we would have gotten, should have gotten but now must pay way to much to buy from re-sellers.  Maybe collective BT minds can identify (while still in stock) the limited edition must haves. Heading into the holiday season the limited editions will likely be more extravagant and exciting.  I'm eyeing Burberry and Guerlain. Anyone have any thoughts on currently available or soon to be limited editions?   A lot of the holiday stuff is limited so I'm linking to the holiday thread as well :  http://community.sephora.com/t5/Beauty-Confessions /HOLIDAY-2016/td-p/2454167  
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HALL OF FAMER Grahamcrackers / HALL OF FAMER HALL OF FAMER / replied
'Meet the Chubbettes.' 😂 see post
What's New On The Site Today, Canada?
Ladies (and gentlemen!)   Since Canada seems to be getting different/fewer brands added to the website, and any cross-border new releases seem to be several days to weeks later than US releases, I thought we could use our own 'what's new/found in the wild' post.   Please feel free to share any new products/brands you find on the Canadian site here.
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
Sale section has been updated... 264 items!!!! pretty much the same old stuff but still... hasn't been this high in a long time :D see post
Fall / Winter Found in the Wild 2016 (and Holiday Too!)
Until @TheSocialQuota wants to take this over again I'm going to keep the "Found in the Wild" thread going. All that is new on the Sephora site posted in one thread. If I remember correctly, sometime around mid-to-late August early holiday and many fall items start showing up on the Sephora site. So this thread is a place to post all of the new items or brands showing up here (or elsewhere if you want)....updated for Fall and Winter 2016. I will miss most so if you see a new item please post it!!    
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HALL OF FAMER itscarin / HALL OF FAMER HALL OF FAMER / replied
I was super annoyed with them when they kept pulling this OOS business only to come back in stock a few days later.  They're doing the same thing with their vintage pack... see post
Sephora Canada Site Product Update Thread
Hello Canadian BTers!   I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.   That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have  a question about any of these things, drop it here, and we will do our best to track down the answer for you.   I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.   Okay on to the info! Here's what I know (previous releases in spoiler):   New Launches / LE products Spoiler (Highlight to read) Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Spoiler (Highlight to read) Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Spoiler (Highlight to read) Spoiler (Highlight to read) Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Spoiler (Highlight to read) Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Spoiler (Highlight to read) Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.  Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.    JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it. KVD Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)  Metal Crush Eyeshadows - confirming Restocks Spoiler (Highlight to read) Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it.  Thursday 7/16 at 9am PT Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it. Thursday 7/16 at 9am PT KVD Everlasting Lipsticks restock - I am hearing end of August, but will confirm Brands Spoiler (Highlight to read) Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. St. Tropez - Coming back soon!  Drybar - TBC, but don't give up hope!  Omorovicza - Coming back! Target date is Fall (Sept) Ardency Inn - Coming Soon  Dr. Jart (except acne / SPF skus) - 8/27 PMD - Fall (Sept / Oct)  LaVanila - 8/27 (just deodorants, no fragrance or body lotion)   If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
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HALL OF FAMER AmdSeph / HALL OF FAMER HALL OF FAMER / replied
@KatieBT   Will we be getting back:   Master Palette By Mario? Estee Edit  Guest Editor Skincare Picks Go Glow?     see post
Sephora Inside JC Penny: Awful Experience
So I had a shocking experience at a Sephora Inside JC Penny...  I had purchased a Kat Von D eyeshadow palette at the Sephora inside JC Penny and because it was in my suitcase when I was traveling it broke. I went back to that Sephora and asked them to exchange it for a replacement. I didn't have my receipt but they were able to look at my beauty insider account (surprising that they even accepted that because they always give me problems). Apparently it had exceeded their "return policy" of 45 days by about 15-20 days and that's when I heard the most shocking thing ever - if I wanted to exchange the broken eyeshadow palette with a new one (exactly the same!) I would have to pay an additional $16!!! "WHAT? I have already paid for it" I told the cashier and she gave me the most disturbing look. I asked her "You do not have the same return policy with the rest of the Sephora stores?" and her answer "No we do not - but sometimes it is up to the manager's discretion". She didn't of course offer to bring the manager of the JC Penny store to assess this and throughout the whole encounter she had a terrible attitude! I am never again visiting a Sephora Inside JC Penny - I am a valued customer and I refuse to be treated with a dismissive attitude.  I went to a regular Sephora - and told them the story - and they immediately helped me without a problem!    SO WHAT IS THE PURPOSE OF THESE SEPHORAs if they do not offer the same benefits/qualities/experiences with the rest of the Sephora stores???   
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BEAUTY GURU KMart919 / BEAUTY GURU BEAUTY GURU / replied
I wouldn't think to return something that I damaged either HOWEVER some stores do allow for this as part of their customer service and the only way to find out if they d... see post
Play! By Sephora Subscription Box Review And Discussion
Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: http://community.sephora.com/t5/Hauls/Subscription -box-photo-sharing/td-p/973905    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here: http://www.sephora.com/play    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread: http://community.sephora.com/t5/Sephora-com/PLAY-b y-SEPHORA-Invitation-FAQs/td-p/2124432
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BEAUTY MASTER Sihara / BEAUTY MASTER BEAUTY MASTER / replied
Anybody else not receive their box this month? 😒 Happy Thanksgiving 🦃🍻❤️ see post
LATE PACKAGE
I ordered a package on the 28th of November as a birthday present for my roommate, and I live in dorms so the mailing office closes at a certain time (an hour from now) yet my package still isn't delivered. IM EXTREMELY ANGRY. This is such a inconvenience, the whole 3 day shipping thing is an absolutely fraud, this not the first time that this has happened to me.
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
If anything is hazmat it has to go ground - by law, which lengthens time. 3 day isn't a guarantee and doesn't include processing. It's now up to the carrier to get it to... see post
Exchange policy??!!
so I spent a fortune on the youth to the people moisturizer and face wash, and I think it's breaking me out. My cheeks are covered by pimples and spots and whatnot. But I never, never have this kind of problem with skincare, especially with such a product with so much amazing ingredient. The problem is, I took advantage of the 20% off sale, and bought heaps of products from youth to the people as my skincare for the next whole year. Now that i suspect the moisturizer is breaking me out, i need to exchange the moisturizer for other product. Since the purchase was made during the vibr sale, and I got everything 20% off, do I get the same value of the exchange as the original of the product or the 0.8*the original value?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
You'll get the discounted price back, as stated in the terms for that promotion.  see post
PLAY! by SEPHORA Invitation FAQs
PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!   For those of you already on the waitlist as of April 8 th , 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.   If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play . You will be included in future months’ invitations.   Q: When will invites be sent out to people who are on the waitlist? A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.   Q: Where does PLAY! by SEPHORA ship? A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.   Q: If I do get an invite, am I guaranteed a box? A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.   Q: Will Canadians have an opportunity to subscribe? A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.   Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me? A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.   For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs
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HALL OF FAMER JenBlush / HALL OF FAMER HALL OF FAMER / replied
Yes! and you get points too! :) see post
Glossier / Into the Gloss
Since Glossier launched its Phase 2 set today, I thought it would be a good time to start a thread for the brand. Plus, I'm a bit obsessed with its products.   PROMOS:  BLACK FRIDAY PROMO: " 20% off + free shipping is as good as it gets! Cannot be combined with any other offers or promotions. Excludes digital gift cards. Sale ends 11/28 at 11:59pm PST."  No code necessary; discount automatically applied at checkout.     I have a referral link (you get 20% off, PM me for it). Sometimes there are additional discounts and promos floating around IG. Tag me if you find one and I'll add it here.     NEWS:  The Black Tie holiday set was released. It includes an LE Haloscope in Moonstone, a Glossier Pink nail polish, a glassy lipgloss, and a black eyeliner. From Glossier: " This set was made in limited quantities and will only be available through the end of 2016, while supplies last."     Two new Generation G colors were released, Leo (cocoa) and Zip (poppy red).   Swatches from top:  Cake, Like, Crush, Leo (new), Jam, and Zip (new).
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HALL OF FAMER TKLJ / HALL OF FAMER HALL OF FAMER / replied
BLACK FRIDAY PROMO: " 20% off + free shipping is as good as it gets! Cannot be combined with any other offers or promotions. Excludes digital gift cards. Sale ends 11/2... see post
Smoothing primer for dry skin
I have dry skin and typically use a hydrating foundation primer. But sometimes I would like to smooth the pores on my nose or chin depending on which foundation I am wearing on top. Are there any smoothing primers for dry skin, other than the hourglass mineral veil? I've tried it and was not wowed.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nattygirl!   The Hourglass Mineral Veil will be a more lightweight primer in terms of coverage. If you're looking for a primer to help smooth out pores the Yves S... see post
Project 5 Pan: For Those of Us With Commitment Issues
Hopefully I am not stepping on any toes with the No-buy thread or P10P of the past- but I know I require inspiration to use up long neglected products and have never actively sought to finish something up. It can be thrilling! It's almost as good as buying new product, right?*   Feel free to join me in forcibly integrating products I should probably just throw away into my routine in an effort to finish them off. Pick 5 products (doesn't need to be full size, baby steps) and begin!   My 5 Pan Challenge: 1. Chanel Rouge Gabrielle 2. Benefit 'That Gal' highlighter 3. Glossier face mist 4. MAC eyeshadow quad from circa 1912 5. Dr. Jart Cermadin day tint deluxe sample     (*Wrong)
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HALL OF FAMER virgo87 / HALL OF FAMER HALL OF FAMER / replied
Good luck @Draya24. I am sure you will rock it! see post
Jcp Sephora is not the same as Sephora???
Just had the worst experience ever with Jcp Sephora, not only did they not accept my Sephora gift card, but pricing was totally different. I showed the associate the item I wanted and the price, but clearly she ignored me, and had me swipe my card at Jcp price. Sad to say the DM was in the store and I have noticed the customer service declining tremendously. Sephora, please train these Jcp associates to be more like the store associates. Will not shop at another JCP Sephora ever again. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Meshamouse!   I'm so sorry to hear about your experience. I would like to forward this to our retail division. I will send you a message for more information. see post
CYBER MONDAY????????
TODAY IS CYBER MONDAY BUT NOT AT SEPHORA APPARENTLY
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BEAUTY WHIZ galaapple / BEAUTY WHIZ BEAUTY WHIZ / replied
If you can wait a few days, this is coming up:   http://community.sephora.com/t5/Beauty-Insider/December-Loyalty-Rewards-15-25-Off/td-p/2618517 see post
DRUNK ELEPHANT Lala Retro Whipped Cream airless containers
Does anyone know if Sephora Canada is selling the  DRUNK ELEPHANT Lala Retro Whipped Cream in the new airless containers or it still being sold in the old jars.
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HALL OF FAMER prti / HALL OF FAMER HALL OF FAMER / replied
According to Drunk Elephant's instagram account, Sephora will get the new containers in January. see post
how many digits the zip code the shipping address need?
molopita / FRESH FACE / replied
thank you!!   see post
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
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HALL OF FAMER sabrinas / HALL OF FAMER HALL OF FAMER / replied
Lol! Oh do you live near there? That's awesome! And I'm sorry!! That sounds rather unfortunate :( I'm curious what happened now :P.  That store is also where I got my fr... see post
HOURGLASS THREAD
As a longtime Hourglass lover and addict I figured it was time BT had a dedicated thread to one of our/my  favorite brands!    Direct link to the Hourglass page on Sephora: http://www.sephora.com/hourglass   What are your favorite products from this line?   New at Sephora: Vanish Seamless Finish Foundation Stick http://www.sephora.com/vanish-seamless-finish-foun dation-stick-P410532?skuId=1827419&icid2=just_arri ...   Ambient Lighting Edit- Surreal Light http://www.sephora.com/ambient-lighting-edit-surre al-light-P410774?skuId=1845668&icid2=products%20gr ... New at Nordstrom:          
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BEAUTY BOSS purly / BEAUTY BOSS BEAUTY BOSS / replied
Rumormill is that there is a blush palette coming. It's supposed to be all new shades of blush mixed with strobe. Hoping it's true. see post
Hi there. Do you ship to South Africa?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Wendz2017,   Regretfully, we do not currently ship to South Africa. However, please check back as we may be able to ship there in the future!   Always, Danee... see post
New Tarte set
Will the tarte ready set glow kit be back in stores or online anytime soon ?
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BEAUTY MAVEN ithacathoelul / BEAUTY MAVEN BEAUTY MAVEN / replied
No, it was limited edition  happy shopping;) see post
Are Foreo products going to be 25% off at sephora for black friday?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katrinanina,   Nope! We host our own Black Friday specials and we only price-match on regularly priced items. see post
OnTrac?
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
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HALL OF FAMER annypoo / HALL OF FAMER HALL OF FAMER / replied
Some of the boxes I've received via OnTrac looks so beaten up..  see post
New store in Disney Springs
Does the new store is Disney Springs in Orlando carry any Disney items? Has anyone been there yet? I'm going next week, and I'm excited. It will also be during the VIB sale!!
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HALL OF FAMER shoegirly / HALL OF FAMER HALL OF FAMER / replied
Me too!! :D see post
How do I see reviews for products I have written? I cannot find my reviews anywhere!
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
 click your avatar see post
Ole Henriksen
What is the best product from Ole Henriksen?
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BEAUTY PRO shadeofgrey / BEAUTY PRO BEAUTY PRO / replied
I am obsessed with Ole! My number one is probably Sheer Transformation. Second being the invigorating night gel. Man my skin looks incredible when I use it.  see post
How much does it cost to get my makeup done at Sephora?
I want to get my makeup done for a concert. I want the makeup to be kinda crazy to! Will Sephora do this? How much does it cost? Thnaks!
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BEAUTY MAVEN Roxxiegx / BEAUTY MAVEN BEAUTY MAVEN / replied
Hey Blanca!    Typically the purchase have to be within the appointment. Sephora also offers complimentary mini makeovers. It's a 15 minute session one on one with a m... see post
Post a link to your Beauty Blog!
Hi BT'ers! Because it is Valentine's Day and I LUVVVE you, I wanted to give you a little gift.   This thread is for you to post LINKS (yes links!) to your personal Beauty Blog. Not anyone else's, just yours.   We are a community after all, and we want to support each other. So show a little love and visit your fellow BTer's beauty blog.   And if you are thinking of starting a blog, do it! Then come back and post the link.*   <3, Candace Your friendly Community Manager   *1 link and 1 blog per member*
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HALL OF FAMER jellybean917 / HALL OF FAMER HALL OF FAMER / replied
I saw a post that reminded me about this thread, so I thought I'd pop back up on it and give my updated blog information (I should've done this over a year ago!). I dele... see post
Sephora live chat
It seems this feature is not working...can anyone assist me?
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
It's still 7am in California, it opens at 8 :) see post
Never received samples from offline stores
Small free samples are great ways to experience new brands and extend my views over the items that I didn't use to pay attention before...  But I wonder why I never receive any samples in offline stores..  I once asked if there were any, and I was given weird looks for it... I guess I should stick with the online stores or buy from other stores giving free samples without treating me like a weirdo.... Am I the only one having such experience?
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ashleighda / FRESH FACE / replied
I hear you. I have rarely gotten samples in store, which clearly makes me only ever want to buy things online. Being cheap doesn't make me want to go to their store when... see post