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Majorly Miffed About Samples
I know many have noticed lately that Sephora has fallen off the wagon in regards to samples. In a major way. Today I received yet another order without the samples I requested. So I wondered, exactly how bad has it gotten? Since Nov. 6th I have placed 12 orders. That's 36 requested samples. Of that 36 I have received 11. Sometimes the samples were substitutions. Other times there have been no samples at all.   Now, Sephora can claim that they disclose that "substitutions will be made for out of stock samples". All very well and good, but I have been a customer for over a decade. This recent sample fiasco has caught my attention because up until now I have received the requested samples nearly 100% of the time. I am also not stupid enough to think Sephora didn't see/anticpate a problem with the samples and thus removed requested sample listings from the invoices. (This is fairly recent.)   So Sephora, why are you still letting us think we get to pick our samples when in fact we do not? Why is a sample I requested not being delivered with my order but still showing up days later as an available sample? (* cough* Sephora Collection Express Eye Makeup Remover Wipes *cough* Maison Margiela Lipstick On *cough) I realize a free sample isn't something to get my undies in a bundle about... Generally speaking anyway, which is why I haven't said much over the past few months. Some of us though, live in smaller areas where brands like Maison Margiela aren't in store and we place an order specifically for that sample. When we don't receive it, it's a disappointment. When it happens over and over and over again over a period of months... well one starts to think you're either lying or you really need to get your #%$@ together.
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philosophy purity VEGAN face wash alternative
I'd like to hear some recommendations for a VEGAN face wash that you use that is similar to Philosophy's Purity: not a milk or oil cleanser, not foaming, but somewhere in-between like Purity, that doesn't dry out your skin but still cleanses well. Thank you!
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BEAUTY BUFF kate123 / BEAUTY BUFF BEAUTY BUFF / replied
I'll visit as often as I can! :) see post
Out of stock
It seem like a month since this item been out of stock. Just wondering if is item will ever be back: Josie Maran Whipped Aryan Oil Face Butter?? If not could someone please help me find another product once again. Sensitive skin.
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What is the best primer for fine lines?
I'm 29 years old with combination skin. I cleanse, moisturize, and use a lightweight serum daily. My skin is healthy and looks great bare, but as soon as I apply foundation, concealer, or even a BB cream, I suddenly have fine lines everywhere! They're especially bad around my eyes. It's incredibly frustrating because it makes me appear much older than I am. I don't even use full coverage products, just light coverage to even out my skin tone and give me a healthy glow.   Could someone please recommend a primer that helps minimize fine lines? I'm not looking for an anti-aging product since they tend to have very harsh ingredients in them that my skin just doesn't need yet. I just want something that will fill in those fine lines, not settle into them.
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HALL OF FAMER alexasteph / HALL OF FAMER HALL OF FAMER / replied
@blueeyes133 You're welcome! Definitely try some argan oil if regular eye creams are too irritating! I think you'll see a huge difference. I like Josie Maran's.  see post
Make Over Reservations
Hello,  I made a reservation to have my makeup done for prom and I'm super excited. I know I have to spend 50 dollars first. I was wondering, if I want to wear false lashes, do I have to buy them and have he/she put them on? Also, is it likely my artist will be able to do a full face job in 45 minutes? Thank you!
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HALL OF FAMER patronbleu / HALL OF FAMER HALL OF FAMER / replied
Your artist can do a full face job in 45 minutes or less :)   As for the false lashes, I think I've been told they will apply it for you but you must provide them! I'd... see post
Why is the PTR Glycolic Hydrating Gel no longer available? Was it discontinued?
HALL OF FAMER Anewxa / HALL OF FAMER HALL OF FAMER / replied
Hi @Lala1127 it seems sephora stopped carrying this gel, I picked up my last bottle from the sale section a few months ago. I love the product so reached out to PTR dire... see post
Made it to Space NK Ndulge Deluxe
Hey guys I just made it to Space NK Ndulge Deluxe! Is anybody here also a deluxe status? What awesome perks have you got? I know I get $10 per every $100, but besides that what other things should I look for? Thanks!
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NEW blendSMART Handle Design
The blendSMART Top 4 designs have been chosen!✨ Let us know what you think of the designs & which you would like to see at Sephora! Vote on our Instagram-  https://www.instagram.com/blendsmart/   ✨Design details✨ 1) Elegant and feminine pattern based on geometrical shapes and modern metal reflections  2) Feminine "space" graphic.  3) Geometrical and modern look.  4) Mini makeup pattern with a pink gradient effect.    Thank you to all the artists who entered!💕
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HALL OF FAMER ShannonAlexis / HALL OF FAMER HALL OF FAMER / replied
Voted for 3 on IG! I like the simplicity and colors on that one. see post
Promo codes
Dear customer support,  Why are the promo codes you can use online, only available for orders in the US? I live in Holland but I would love to use these codes. 
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SPECIAL GUEST MissKimmiii / SPECIAL GUEST SPECIAL GUEST / replied
Thank you for your reply.  see post
i ordered few things yesterdAY AND I didnt know if my order went thru or not
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @lindseymicheleb,   I can check on this for you. I will send you a private message shortly with more information. Thanks!    Best Wishes,   Janean see post
VIB Custom Makeover
Sorry if this has been asked before but I got the coupon packet for becoming VIB. It says that you get a custom makeover with no purchase necessary. Yet when I did my appointment it said I have to spend the $50. Do I have to spend the money or can I just show them the card I got?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lady187, In your welcome kit, you receive a one time use coupon for a free makeover.  Just make sure to bring your card with you when you go in. :) see post
Discount Codes for 15-20% off
Does Sephora do their 15-20% for VIB Rouge members in March? I am trying to remember what months they do those special discounts. I think I remember one last November but cannot remember when the other month is... Anyone else know? 
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Promotions aren't a given at Sephora. There has been a trend to give something each year, but for example, the friend/family promotion used to be more open and has chang... see post
Bobbi Brown Extra Face Oil.
Just looking for a new face oil and noticed the Bobbi Brown Extra face oil is priced strangely on the Canadian website. It is $30 for 15ml or $82 for 30 ml.  It doesn't make sense. No one would buy the larger bottle if they could get two smaller bottles for $22 less and the same amount of product.  Not to mention, the smaller bottle comes with a convenient dropper, but the larger bottle looks really messy?
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HALL OF FAMER bonafide11 / HALL OF FAMER HALL OF FAMER / replied
Bobbi Brown Direct has the same pricing so maybe it's not an error? I agree the smaller dropper bottle definitely looks more user friendly. The full size just has a hole... see post
January 2017 Favorites!!
I didn't see a thread started and we are already a week in to February! If someone did start a thread, I apologize! But I definitely have some favorites from the start of 2017 that I'm a little obsessed with going in to February.      Atelier Cologne:  The 31 Days of Perfume challenge got me really excited about a few I already have in my collection and a few I've added, and Atelier keeps delivering for me. I keep picking up samples of others in this brand haven't grown tired of my favorites, like I have with others.  Kat Von D ELL Lolita 2:  I think I reached for this the most during the month of January. The color is just perfect for me, and the staying power and wear is the best I've found, in her line and others.  Laura Geller GlamLASH Masacra:  I picked up a couple of these during the big LG sale in December, and wore it almost daily in January. It just works for my lashes, I love it.  Fresh Sugar :  Lip balm addict, I keep going back to this one.    
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HALL OF FAMER angel7594 / HALL OF FAMER HALL OF FAMER / replied
That is disappointing! :( I hope Chanel replaces it with something really good.  see post
can u recommend a prrimer for foundation. dry skin
Dorotab / FRESH FACE / replied
Try YSL  Touche Elcat Blur Primer....works for me !     see post
Trouble Accessing BT? Or is it just me?
Weird. A few days ago I tried to get on BT but got an error message. Something like 'Authentication Error, please contact your service administrator and supply reference number 12345'. So I couldn't get here. 😦 It's been days and I have been so irked about this, but I keep trying to get on day and night. No friends knew what the problem was. Then after getting that stupid message 1,369 times today (okay,  slight  exaggeration - #FakeNews 😜) I noticed that it did say 'beauty talk' in the upper left side of that window, so I hit it and Voila! I'm here!! So that's good news. BUT , I now fear that little trick may stop working at some point and you all know what it's like being without BT! 😯 😟 😐. Has anybody else had this issue? Does anyone have any thoughts about this problem? (Totally computer/tablet unfriendly here)   **Outing Myself......Confession - funny paranoid nanosecond of a thought - D id someone in my house mess with my tablet so I can't get promo access, talk to friends etc.?  They flip out if they see a package that I was not able to intercept and hide. If they could block my access, they would! 😒 Meanies....like Bumbles with a never ending toothache and no Elf dentist in sight. Thanks for any input. This makes you realize how much our BT Family matters, for sure. Thanks again my friends. ❤    
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BEAUTY MAVEN anonimews / BEAUTY MAVEN BEAUTY MAVEN / replied
 I only had the issue in Chrome, but once I cleared my cache it was fine. You don't need to use a different browser. see post
Semi-sweet palette being sold in stores or not anymore?
I've been to multiple sephoras, they all don't seem to carry the semi-sweet chocolate bar palette by too faced anymore. I was wondering if they still sold it in stores? I live in Dallas Texas and can't seem to find it in any sephoras. I have yet to try looking at Ulta stores.
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Contact Sephora directly as well, maybe they know something or you may have to get online.   I plugged in my zip it's in a lot of stores, could be selling out too fast... see post
Still sending all wrong samples
Thanks that's really sweet of you. I just want what I've asked for. Sephora is the only beauty company I have dealt with that is 100% unable to send me the samples I ask for. Today, I opened 2 more Sephora boxes and both had all 3 samples wrong and I immediately logged in and of course there they are, the samples I asked for, in living color, still in stock. I called the rouge line and once again was told that my distribution center doesn't carry the samples listed on the website. I consider this fraud. Your site should connect me to the samples available at my distribution center. It's simple if you want it to be and care about your customers. Also, if anyone has noticed, Sephora has stopped listing the samples you ask for on the invoice. Is this so you can get away with sending me crap that I didn't ask for and don't want? You are the only beauty co I have ordered from that doesn't send me the samples I ask for I can not for the life of me understand why you can't get it together and get it right. I live 30 miles from a "D" level store so going there is pointless which is why I order online and often only place an order for the promo and samples. The woman on the rouge line says you weren't bought out by another company so why has your service gone so far downhill? I'm just going to start returning orders that don't contain the correct samples if I log on and see they aren't out of stock because your website says subs will be made if out of stock so if you aren't out of it I'm simply going to start returning the orders and placing them with different companies that send correct samples. Maybe if I return enough orders you guys will do something to ensure I get the correct samples.
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HALL OF FAMER mpas / HALL OF FAMER HALL OF FAMER / replied
While I can admit to purchasing an item specifically because I wanted a specific sample, I would still use whatever I purchased.  Sephora (or any other vendor) isnt obli... see post
Does anyone know when Giorgio Armani Power Fabric foundation will be available in Canada ?
HALL OF FAMER SalBing / HALL OF FAMER HALL OF FAMER / replied
@SaraJanne. Please take a look at the below link.  I think I have an answer for you there.  It is still on page 1 for now.  Bottom line, hopefully as what the rep mentio... see post
Makeup Musthaves
What is your one must-have product? The one product that you would repurchase if all your makeup disappeared?/What is the product you would recommend to someone trying to build a higher end kit?
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BEAUTY BOSS MsChrissie / BEAUTY BOSS BEAUTY BOSS / replied
This is a tough one, but based on the consistent repurchasing, I'd say the Hourglass Ambient Light Palette. I use it every day, over tinted moisturiser or foundation and... see post
Skin Laundry Review: Pillowcase, Cleanser and Sheet Mask
I'm a long term skincare addict, so I was super excited to try the pillowcase, cleanser and sheet masks from the newest brand Sephora carries--Skin Laundry. Thanks for the package, Sephora! I've never heard of Skin Laundry before this. Apparently it originates from LA based spa that is inspired by laser&light facials. It focuses on gentle but effective products with simple ingredients.   Sleepcycle Pillowcase It is a queen sized, 100% cotton pillowcase with 300 threadcount and charged with silver ion technology. There are scientific studies shown that colloidal gold is antiaging and copper peptides help with collagen production, so I'm not surprised that silver is antibacterial, which is great for acne-prone skin (especially if you are a side sleeper).   I tried a copper infused eyemask before but couldn't stand the metallic scent, but this pillowcase has no scent. It looks like a normal white pillowcase, very soft and smooth. I rarely get blemish so unfortunately I can't attest to that aspect. It says to wash every 7-10 days and the antibacterial effect of silver ion technology should last 50 washes, so it should be effective for about a year. Because the oil and stuff on your face get smeared on the pillowcase, I usually flip to the other/clean side after 3-4 days of use, then wash after another 3-4 days. So far, it's been a very soft and comfy pillowcase to me.   Gentle Foaming Face Wash This gentle cleanser aims to be gentle but effective, and it delivers. It's a clear gel with a very mild clean scent. It lathers a little but does not foam. It feels comfortable on the skin and rinses off cleanly. It leaves the skin feeling clean, but not drying or moisturizing. Ingredients-wise, its a very basic cleanser with chamomile and cucumber to soothe, shea butter/glycerin/panthenol (a form of vit B that attracts moisture) to moisturize.It's great for all skin types, including sensitive. If you are looking for a cleanser that focuses on oil control or breakouts for oily skin, or one that focuses on moisturizing for dry skin, then this is not it. It is good basic cleanser with good simple ingredients, reasonably priced at $20.    Hydrating Facial Sheet Masks! Finally, my favorite part! I've tried over 100 different sheet masks, mostly Korean ones, so I'm quite excited to try this. The sheet mask is a piece of folded cloth soaked in a white milky serum with no scent. The sheet feels more cloth-like than the paper/fiber cloth sheet that most sheet masks are made of which means it's sturdy with no risk of being torn and easy to unfold, but it also doesn't adheres to the skin as closely.The serum feels cool and comfortable on the skin. If you use it when your skin is irritated or sensitive, there may be a tingling sensation for a few seconds and that's all. The serum leaves the skin feel moisturized but clean, no stuffy feeling or greasy residue at all. My skin definitely feels refreshed and moisturized. If you have oily skin you may not need a moisturizer afterward, but if you have dry skin then I'd recommend using a moisturizer to seal the good stuff in after the essence absorbs. There is ~1-2 Sephora sample jar's amount of serum left in the packet after taking the mask out. You can massage it onto neck/chest while wearing the mask, or save it to use as serum for next day as well. I would not recommend trying to reuse/rehydrate the sheet mask with it eventho the sheet is sturdy, because there's not enough serum for the sheet to absorb and you won't get an even application. If you want to wash it and soak it in ~.5oz of your other essence for a DIY sheet mask, I won't stop you.   The ingredients for the sheet mask are fantastic. No junk like fragrance or paraben but plenty of good stuff. It's got  Meadowfoam Seed Oil, Niacinamide, Squalane and hyaluronic acid to moisturize/strengthen the skin as well as various plant extracts for brightening/antiaging.    Spoiler (Highlight to read) The ingredients weren't very readable in the picture, so here's the ingredients: Water, Glycerin, Limnanthes Alba (Meadowfoam Seed Oil), Citrullus Vulgaris (Watermelon), Lens Esculenta (Lentil) Fruit Extract, Lens Esculenta (Lentil) Seed Extract, Pyrus Malus (Apple) Fruit Extract, Niacinamide, Squalane, Dipotassium Glycyrrhizate, Sodium Lactate, Sodium Hyaluronate, Sodium PCA, Cetearyl Alcohol, Dimethicone, Potassium Cetyl Phosphate, Disodium EDTA, Sodium Hydroxide, Carbomer, Hexylene Glycol, Ethylhexylglycerin, Caprylyl Glycol, Phenoxyethanol. Picture of it on my face, it does stick to the face, but doesn't adheres as close to the skin as possible: The ingredients weren't very readable in the picture, so here's the ingredients:Water, Glycerin, Limnanthes Alba (Meadowfoam Seed Oil), Citrullus Vulgaris (Watermelon), Lens Esculenta (Lentil) Fruit Extract, Lens Esculenta (Lentil) Seed Extract, Pyrus Malus (Apple) Fruit Extract, Niacinamide, Squalane, Dipotassium Glycyrrhizate, Sodium Lactate, Sodium Hyaluronate, Sodium PCA, Cetearyl Alcohol, Dimethicone, Potassium Cetyl Phosphate, Disodium EDTA, Sodium Hydroxide, Carbomer, Hexylene Glycol, Ethylhexylglycerin, Caprylyl Glycol, Phenoxyethanol.Picture of it on my face, it does stick to the face, but doesn't adheres as close to the skin as possible: The sheet masks are $10 each. It's got great ingredients and if the sheet adheres more closely to the skin, then I'd say it's perfect. I do like the serum/essence very much, but I like the sheet from Karuna and When masks better.   Often times brands fill their product with junk trying to look fancy, or hike up the price for being all natural. Skin Laundry has pretty simple ingredients lists filled with good stuff and appropriately/reasonably priced. My combination skin enjoys it very much. Thank you Sephora/BeautyTalk for the opportunity to give this brand a try!   Skin Laundry:  http://www.sephora.com/skin-laundry?node=1050055
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HALL OF FAMER ChicDabbler / HALL OF FAMER HALL OF FAMER / replied
For reference, I have combination skin, a little dry right now due to winter. I've used Skin Laundry sheet mask twice so far. The rest of my skincare regimen are: - Ori... see post
Q: about exchange product
  I bought a Foreo luna mini 2 in store at Nov,2016. But it's broken, at first it start to vibrate by itself, now it can't start working. So I was wondering can I get a exchange for it?    Thanks
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @sprinkwsoo,    If you'd like to try and exchange it in store first before returning it to Foreo, I'd recommend contacting your local Sephora store directly for a... see post
Alternatives to the "Frosted Light Large Traincase" suggestions?
I'm actually BEYOND gutted I missed out on this traincase I had to wait until payday to buy it on the site, but it apparently sold out the DAY BEFORE I was set to purchase it ! Lol just my luck... Does anyone know where I could find something similar? Or if someone is wanting to sell theirs? I really had my heart set on it   Tbh, anything glittery or holographic would be nice !
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Ashley117 / FRESH FACE / replied
i was sad i missed out too but its back on their site at least for now. girl you best believe i bought it right then and there. get it!!! see post
Skin Laundry, anyone?
I just got the most beautiful box filled with Skin Laundry products from Sephora as a gift to try. I am so very excited to try. Anyone got their hands on these babies and want to share their experiences yet?    As an acne-prone person who battled with acne all my life, I cannot wait to try these. They read that they are gentle which is really important to not piss my skin off further    
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HALL OF FAMER Mochapj / HALL OF FAMER HALL OF FAMER / replied
Now that I've used the products for some amount of time, I feel more comfortable sharing my thoughts.   Sleepcycle Pillowcase: I've had this on my bed since last Frid... see post
Dior Dreamskin - Alternative?!
Hello Ladies, I really like Dior Dreamskin, but sadly it is out of my price range. http://www.sephora.com/capture-totale-dreamskin-ad vanced-P415619?skuId=1892454&icid2=dior_lp_whatsne ...   Do you maybe know a dupe or an alternative? Thanks. I really appreciate it!     Verena
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HALL OF FAMER NikaBT / HALL OF FAMER HALL OF FAMER / replied
Hi rsebastian,   I'm a Dreamskin fan myself, and it's a tough product to find alternatives to as it's a great finishing touch for skincare, provides a nice cosmetic ... see post
Got empty boxbox
after waiting of a week. got empty box ... trying to do live chat but seems like they are all busy. any help?
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HALL OF FAMER NikaBT / HALL OF FAMER HALL OF FAMER / replied
Hi Keunny,   Sorry for the delay in response! I see that you were able to get in touch with a chat agent to resolve this. see post
Return Gift
Can I return a gift and get cash for it? I have the receipt, its in new condition and its before 30 days.
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SPECIAL GUEST Zahrahhh / SPECIAL GUEST SPECIAL GUEST / replied
if i return it can it be credited back to the person that bought my gift? see post
long stay, smear resistant highlighter?
I'm looking for a natural looking highlighter that will stay all day and won't smear if i accidentally rub my face. any suggestions? I want to go with a powder but i'm open to anything.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi devvsta,   Here are some long lasting highlighters I recommend:   BECCA Shimmering Skin Perfector® Liquid Highlighter I love this highlighter because it's s... see post
entlNARS Soft Matte Complete Concealer Missing Shade
Hi, I see that the NARS Soft Matte Complete Concealer is currently available for purchase.  However, the shade Custard appears to be missing.  Are you planning on stocking it soon? Would it be available at local stores?   Cheers!      *Edit: It seems to be available for the Canadian site.  When I try to add then switch to US site, it says cannot be shipped to the US.  Very odd!
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @MiaM7,    Sorry about that! I'm going to look into this for you. I'll send you a PM when I have more information. :) see post
Return Issue
I purchased a Make Up For Ever concealer two weeks ago in store and went to return it in store today. I only used it once and it did not suit my skin. I did not have a receipt, but after reviewing the Returns and Exchanges policy for Sephora Canada I went to return it in store because the policy says that the product can be looked up in the system. When I reached the cashier, she told me that she could only do that if I provided my email or had a Beauty Insider card where my purchase history would go. This is not stated anywhere in the Returns and Exchanges policies online, and I would really appreciate it if someone could clear this up for me. The concealer was a little expensive, and I would like to know if I can still return it (maybe to a different store?) because the policy does not state that I needed to have provided my email. Looking at other people's questions along the same topic, I was not asked for ID either. Thanks.
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The purchase can't be looked up without some identifier linked to that item, which is a reward card or the email associated with the card. The policy probably assumes th... see post