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Spring/Summer 2015 Found in the Wild "New"
Ok BT, what did you find today? Sticky plug to a FABULOUS thread. Found a  Deal ? Post it here - http://community.sephora.com/t5/Hauls/Deals-too-go od-to-pass-Up/td-p/1513386 Feel free to post if you find something from your favorite brand. Link to the item, and let us know the price, and brief description so that folks can at a glance decide if they want to clickie to <3 Love or $$ Buy. ^-^ As an FYI, here are the pages I'm trolling for what was newly added today. Usually pretty easy to do because the newest items have 20 loves or less and no reviews. In general I will check in the late afternoon and post what I find. Most new items get listed on Tuesday evenings through Wednesday. Here is the retired thread in case you wanted to reference something. http://community.sephora.com/t5/Sephora-com/Found- in-the-Wild-quot-New-quot/td-p/1668202 Acqua di Parma, Ardency Inn, Antasasia, Atelier Cologne, BareMinerals, Bite Beauty, Chloe, Elizabeth and James, Givenchy, Guerlain, Josie Maran, Jurlique, L'Occitane, Lavanilla, Marc Jacobs Makeup, Marc Jacobs Perfume, Marula, NEST, Obsessive Compulsive Cosmetics, Sephora Collection, Sephora Favorites, Smashbox, Tarte, Tata Harper, Thierry Mugler, Tocca, TokyoMilk Dark, Too Faced, Urban Decay, Victor & Rolf, and the Gift Box section.
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BEAUTY PRO 19910827 / BEAUTY PRO BEAUTY PRO / replied
I'm sorry I've been posting so much Ulta, but!!! There's a lot of new products from NYX :)   see post
Supposed to be VIB Rouge...
I was not credited the points from my in-store purchase from yesterday. I am finally *supposed* to be a VIB Rouge member, and was expecting to have the associate acknowledge that and give me a new card with the other benefits, just as they had done when I became a VIB member. However, the store was especially busy and the associate took me beside the counter and used a handheld device to ring my purchase. She seemed very rushed and a little flustered; the machine was giving her some problems. She scanned my VIB card and I knew that my purchase was more than what I needed to become a Rouge member, but she said nothing. She mentioned my previous amount of points so I assumed that my card was credited and I didn't want to question her because I knew she was feeling busy - I worked retail for years, I can empathize! Now I wish I had pressed the issue.   I called customer service today, got my points added but had to fill out a form to be sent to someone else to "approve" my Rouge status, which may take up to TWO WEEKS! And she said that they will ask me to send in my receipt! Who has time for that? Keep in mind that I have had to spend over $1,000 to become a Rouge member and I chose to buy 2 pricey Fereo products at Sephora because I wanted the additional points. I could have purchased them elsewhere.   I'm so disappointed that I have to wait just to have someone address my problem, and then have to send in proof when it could have been handled correctly at the time of purchase. This is a warning to future customers that don't want to inconvenience anyone else! You're the one that's inconvenienced in the end.
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BEAUTY SAVANT sephoraaaaa / BEAUTY SAVANT BEAUTY SAVANT / replied
Sounds like it would be easier to just return the items and repurchase them!  see post
lets talk tatcha
So recently I've been seeing people talk about this brand on Beauty Talk and I've never heard of this brand before and everyone seems to be raving about it.... SO WHAT IS ALL THE HYPE???  Why is everyone so in love with this stuff?  I starting to get very interested in these products but why is every loving this stuff??? DO TELLLL
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BEAUTY MASTER MegEm / BEAUTY MASTER BEAUTY MASTER / replied
Yes, back to PTR for me. I'm glad I tried it though; it's really nice that they offer trial sizes at reasonable prices with free shipping (and a high value welcome gift!... see post
Post a link to your Beauty Blog!
Hi BT'ers! Because it is Valentine's Day and I LUVVVE you, I wanted to give you a little gift.   This thread is for you to post LINKS (yes links!) to your personal Beauty Blog. Not anyone else's, just yours.   We are a community after all, and we want to support each other. So show a little love and visit your fellow BTer's beauty blog.   And if you are thinking of starting a blog, do it! Then come back and post the link.*   <3, Candace Your friendly Community Manager   *1 link and 1 blog per member*
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HALL OF FAMER gingerblack / HALL OF FAMER HALL OF FAMER / replied
My beauty-related instagram is robin.emma. I'd love to follow you guys! I'm just starting it though. see post
Dr Dennis Gross Alpha Beta Medi-Spa Peel
My love for Sephora continues. I was sent a comped, brand new, full sized Dr Dennis Gross Alpha Beta Medi-Spa Peel (launching 08-26-14) to review. I will use it for the first time tonight, so check back to this post if the product interests you.    
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HALL OF FAMER notcreative / HALL OF FAMER HALL OF FAMER / replied
My review finally posted on the product page.  Woohoo!  No need to read it as it is the same stuff I wrote below.  I was just happy it posted this time and wanted to sha... see post
KVD in sale section!
Didn't see this posted, so I'm sorry if this was already made known! But there are some KVD palettes and lipsticks in the sale section! Go grab them!
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HALL OF FAMER michelleshops / HALL OF FAMER HALL OF FAMER / replied
Same here.  I didn't get a chance to stock up! <pours one out for Forever & Never> see post
Animal Testing, Gluten & Vegan Info
LIST UPDATED 6/21/14 - Sephora also suggests contacting brands directly for more information and details than we have provided here if needed   Hello lovely BTers!! We hear you and we've been working to update the previous post Tiffany did in 2011 regarding Animal Testing. Since we carry over 200 other brands, the ones we've listed below have confirmed that they do not test on animals and/or we’ve confirmed the following brands on the PETA or Leaping Bunny list.  Please keep in mind that the sites may update their information more frequently than we do, but we will try our best to keep it up to date!   http://features.peta.org/cruelty-free-company-sear ch/index.aspx http://www.leapingbunny.org/shopsearch.php (yes, I posted an outside link, but its for your use & was approved )   Our private label Sephora Collection and Sephora Originals (Hello Kitty, Kat Von D, Formula X, and Pantone) are cruelty free (meaning that the products have never been tested on animals).   Any info we could confirm (vegan/gluten free) are listed below the links.  We hope this helps!!   Amika -  http://bit.ly/1ns7J3P (PETA)   Anastasia - http://bit.ly/dmGpFF  (PETA)   Bare Escentuals - http://bit.ly/1nCQQ  (PETA)   Becca - http://bit.ly/Kul5yK (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Betsy Johnson – http://bit.ly/1bMAgcK (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Bite Beauty -  http://bit.ly/1px3ze9 (Leaping Bunny)   Blinc - http://bit.ly/kzOLQW  (PETA)   Bond No 9 – http://bit.ly/1fa5hzk Vegan/Cruelty/Gluten Free   Butter London – http://bit.ly/Kulr8N (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Carol's Daughter - http://bit.ly/kDoUPh  (PETA)   Caudalie - http://bit.ly/K0ur4Z (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Clarins - http://bit.ly/1drQjhf (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Dr. Dennis Gross Skincare - http://bit.ly/1cV0lLp  (PETA)   DuWop - http://bit.ly/j2deqC   Hello Kitty - http://bit.ly/etHHT0   Hourglass - http://bit.ly/4kvSzp  (PETA)   Illume – http://bit.ly/1cV0nmu Cruelty/Gluten Free   Jack Black - http://bit.ly/khv2yF  (PETA)   JINsoon – http://bit.ly/1aCQUw0 Cruelty/Gluten Free   Josie Maran - http://bit.ly/dJ8G4F  (PETA)   Juicy Couture – http://bit.ly/K0uFJa Vegan/Cruelty/Gluten Free   Julep – http://bit.ly/K0uGwU Cruelty/Gluten Free   Jurlique – http://bit.ly/1abDbzR (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   J ustin Bieber – http://bit.ly/1cV0Bdo Vegan/Cruelty/Gluten Free   Kate Somerville – http://bit.ly/1cxsjvK Cruelty/Gluten Free   Kat Von D - http://bit.ly/11gvyT   KenzoUSA – http://bit.ly/1aCReus Vegan/Cruelty/Gluten Free   Keratinperfect – http://bit.ly/1kno5NX Cruelty/Gluten Free   Korres Natural Products - http://bit.ly/6wFIIp   L’Occitane – http://bit.ly/1aCRBW8 (we reached out to them directly & they confirmed Vegan/Cruelty/Gluten Free, but they are not listed on either site)    L’artisan parfumeur – http://bit.ly/1ehlTQt Vegan/Cruelty/Gluten Free   LivingProof – http://bit.ly/1eDGmzG Cruelty Free/Gluten Free Stylers   Make Up For Ever – http://bit.ly/1gcSZ5E Cruelty Free   ME Smooth – http://bit.ly/1cxsS8M Vegan/Cruelty/Gluten Free   Murad - http://bit.ly/kwC46T  (PETA)   Nails Inc – http://bit.ly/1dbFJQG Cruelty Free   NARS – http://bit.ly/199Ahgl Cruelty Free   NUDE – http://bit.ly/K0vMIS Cruelty/Gluten Free   Obsessive Compulsive Cosmetics – http://bit.ly/1cV1DWH  (PETA)   Ole Henriksen – http://bit.ly/1abDWJc Vegan/Cruelty/Gluten Free   Omorovicza – http://bit.ly/1aCSwFS Cruelty Free Perfect   Formula X – http://bit.ly/1gcTflm Cruelty/Gluten Free   Pantone - http://bit.ly/wjXwYp   Ren – http://bit.ly/K0w4j2  (PETA) “We do not test any of our products on animals. Our products are not tested on our behalf by any third party. The only animal products we use are honey and beeswax in the Lip Honey.”   Rosebud – http://bit.ly/1a2JtOt “There are no animal by-products in any of the salves or lip balms. Beeswax is contained in Brambleberry Rose Lip Balm, Strawberry Lip Balm, and Mocha Rose Lip Balm, however, NO beeswax is contained in Rosebud Salve, Minted Rose Lip Balm, or Menthol and Eucalyptus Balm”   Smashbox - http://bit.ly/cV7R0g  (PETA)   Tarte - http://bit.ly/9z2JWF  (PETA)   Tata Harper – http://bit.ly/1icj5aj  (LB, PETA)   TanTowel - http://bit.ly/JERYJb  (PETA)   The New Black – http://bit.ly/1iMMhaK Vegan/Cruelty/Gluten Free   Too Faced Cosmetics - http://bit.ly/mimfHa  (PETA)   Urban Decay - http://bit.ly/kMsQFE   (PETA, LB)   Wen - http://bit.ly/NJSeI8  - (LB)   We will be updating this list as necessary, since we are constantly adding and removing products on our site. If you have any questions regarding brands listed above, please contact them directly as they may reformulate products and change manufacturers   xo, Mia & the rest of the Mods
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IT GIRL 4everacting / IT GIRL IT GIRL / replied
Thank you sooo much for posting the list. It's been difficult to find an recent accurate list of cruelty free sephora products. Now I know which brands to go for and one... see post
Clarisonic or Foreo Luna?
I'm just curious. Which one is your favorite and why? LETS HERE IT
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HALL OF FAMER srplpwdr / HALL OF FAMER HALL OF FAMER / replied
I much prefer the Foreo luna because of how sensitized my skin has become after starting using intensive retinol. The Clarisonic delicate head is too harsh for my skin n... see post
ulta vs sephora brushes
So, I am looking to add to my brush collection and I have been eyeing the IT Brushes from Ulta a lot, but then I was thinking about how obviously Sephora carries brushes too (Sephora Brand) LOL Anyways, I was looking for some opinions on which brushes you like better? Do you think the brushes are a hit or a miss depending on which brush you get? Do you think either brand is a rip off and you don't get what you pay for? Or do you think they are fairly priced and great quality for the price? Do you think I should snag up some Ulta brushes since I have a coupon or should I wait and get some Spehora brushes during Chic week at Sephora? Any opinions/comments would be greatly appreciated!!
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BEAUTY WHIZ queenofcouture / BEAUTY WHIZ BEAUTY WHIZ / replied
Definitely try the IT brushes for Ulta! They are so soft! :)   P.S. its good to test the brushes on your neck to get a better idea of their softness.   see post
Mascara samples at Sephora?
I'm trying to decide between the Diorshow and Lancome mascaras, but I need to try both of them out first. I don't want to buy both of them then return one if I don't like it, but I don't want to use the testers at the Sephora near me since they're usually really gross. If I ask, will one of the cast members give me a sample of the mascaras, or do they not give mascara samples?
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BMG0321 / NEWCOMER / replied
Hi Jaaaane,    It's been about 4 years that I have been using Lance mascaras and I recently changed for the Dior Show and I am more than satisfied. I did like Lancome,... see post
Skin Inc - Anyone Tried It?
I picked up the Holiday Perfect set since it's 2x points and so far I'm liking the Pure Revival Peel and the brightening serum seems alright but I also keep smelling that distinct rubbing alcohol scent (isopropyl alcohol is a listed ingredient) and I can't keep it straight on which alcohols are good for your skin and which aren't. I generally use Paula's Choice as a starting guide for my skincare shopping but don't swear up and down by her word, and Skin Inc has yet to make it on there.   Has anyone else tried any of their stuff? I searched the threads (for whatever reason, it only bounces back results with the word skin in it, no matter what search string I try) and Google only gives me blog posts from people who attended a press event in Korea or Glossybox reviews. It's more expensive for a relatively unknown brand so I'm hoping if any of you use/love their stuff you'll fill me in
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HALL OF FAMER notcreative / HALL OF FAMER HALL OF FAMER / replied
I'm not sure what it is right now (can't check with everyone sleeping).  Thanks for the advice though.  When I finally open it, I will remember that. see post
Found in the Wild "New"
Shhh, this thread is sleeping. Catch up on all the new stuff over here! http://community.sephora.com/t5/Sephora-com/Spring -Summer-2015-Found-in-the-Wild-quot-New-quot/m-p/1 ...   Thank you for a great 2014, BT! <3 ~SQ
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HALL OF FAMER EvangelineDamon / HALL OF FAMER HALL OF FAMER / replied
- 1.69 oz Sephora Collection Waterproof Eye Makeup Remover - 3.38 oz Caudalie Make-Up Remover Cleansing Water - 0.5 oz Nude Skincare Perfect Cleanse Nourishing Cl... see post
Simple Human Mirror. ...thoughts?
Hey bt'ers. I'm looking to invest in a mirror to do my makeup. Sadly I currently hold up a hand held one with one hand and my tools or makeup products being applied in the other. Needless to say my arm gets tired lol and I feel my makeup is never good as it can be. What are your thoughts on the simple Human Mirror and what size do you suggest for doing full face makeup daily. Are they worth the investment?.   Thanks lovelys  
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HALL OF FAMER heartsmyface / HALL OF FAMER HALL OF FAMER / replied
I have both.  The small one is great for doing precision application, but is not ideal for doing your whole face.  I would suggest the larger one if you plan to not have... see post
When will the Urban Decay "Naked Skin Concealer" be available in Canadian stores?
I know Canadian stores take longer to get certain products in. I live in Calgary, Alberta and I am wondering when we can expect to see this product here?    Thank you!!
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shmems, Every store receives merchandise at different times. I suggest you check with your local store directly for more info! :) -Laura see post
Does Sephora give free skin care samples in store?
I'm looking to try a new Clinique Moisturizer and don't want to waste the money if it doesn't work.. Please advise.
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HALL OF FAMER minibux / HALL OF FAMER HALL OF FAMER / replied
Absolutely. They'll also print out the ingredient list with directions if you ask. Usually, you can ask for just about anything able to make a sample of.  (Ie: nothing ... see post
Besame Cosmetics at Sephora!
I was on Facebook today and I saw them post that their Violet Powder is online now with more items to be available in stores starting in Jan.    http://www.sephora.com/besame-cosmetics
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IT GIRL 4everacting / IT GIRL IT GIRL / replied
Is the whole line going to be available, or just the brightening powder??? see post
Has anyone else been ignored because of what they were wearing?
Hi girls/guys! I've got a question for you today. Has anyone else been ignored because of what they were wearing? I've had some bad experiences based on what I was wearing. When its a Monday night at 8 pm and I decide to hop in the car and run to Sephora, I am not going to get all dressed up. I walked into the store wearing my naked face and large sweats and a large sweatshirt, I was just lounging around in my bedroom mind you. I am the only one in the store and no one even acknowledged my existence. I stood in front of the MUFE eyeshadows for about 30 minutes swatching different shades and no one came and asked me for help. I had a worker just stand 10 feet away staring at me for a good minute or two without saying anything. Maybe he thought I was going to steal something? I decided to walk the store and see if that caught anyone's attention, but no one would talk to me. I am not the most socially forward person, so I didn't want to go hunt someone down and ask for their help.  Compare this to my experience a week prior. I walk in with a full face of makeup and jeans on with a cute sweater (it was -20 that day) and I am bombarded with people. I get someone who matches and applies my foundation and another who comes and asks if I want a "free spa experience". I had someone come up and hand me a basket and another ask if I needed help finding a brush. I adored that service and was blown away when I walked in on that Monday and was completely ignored. It wasn't the first time I was ignored either, but this time stood out to me because I was the only person in the store.   Has anyone else had this experience or was it just me?  
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HALL OF FAMER jcmb / HALL OF FAMER HALL OF FAMER / replied
I wear THE COOLEST 20 year old Vans with jeans and t-shirts (with some odd graphics/sayings) usually, unless it's cold and then I'm in bright colored sweaters with unusu... see post
Blemishes?
I have a few spots on my face that I've been taking care of and they've gotten lighter and a bit more fleshy colored, but is there anything else that's effective for lightening them? I've got oily skin that can break out easily.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lalazina,   To clarify - are the spots you are referring to actual, active acne marks, or are they dark/discolored spots caused by acne? I'm assuming based on you... see post
Does anybody have a no!no! ?
Anybody have a no!no!? I'm looking for a hair removal device. I would love to have a tria but I'm not ready to invest that kind of money in a device. The no!no! is about $200.00 cheaper and I'm wondering if anyone has one - If so, do you like it? Is it worth the investment? Or maybe you know of another hair removal device that's not as expensive as the tria but still effective. I'm totally open for discussion.
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BEAUTY BOSS BeautyBee92 / BEAUTY BOSS BEAUTY BOSS / replied
I've watched reviews and demos. It basically just burns your hair off lol definitely a no no!! see post
Beauty Blender 101
Hey guys! I just bought the Beauty Blender after wanting it for so long and I realized that I didn't really know much about it. I have a few questions that hopefully some of you beauties can answer!    - Is the solid cleanser really worth it? What are some alternatives? - Can I use Dove soap to clean it? - How long does the solid cleanser last? - How often do I clean my beauty blender? - Where is s good place to store my BB while it's air drying? - After each use, do I just rinse it under warm water, squeeze it and place it in the packaging to dry? Or do I have to clean it with a cleanser? - What are some Do's and Don't's with this product?   Any tips for use or care of this product would be very helpful!!
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BEAUTY BUFF kelloua / BEAUTY BUFF BEAUTY BUFF / replied
I use the same Sephora brand cleaner that I use on my brushes on my BB and it seems to work well.  As far as drying, I have a drying mat/towel that was actually meant fo... see post
Ingredient list please
Can a MOD please list the ingredients of the New Smashbox Photo Finish Primer Water.  I'm pretty interested in it, but would like to know the ingredients.  Thanks. 
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BEAUTY BUFF skate08 / BEAUTY BUFF BEAUTY BUFF / replied
It is an alcohol, as per chemical formula. However, product claims of "alcohol free" only apply to ethanol. It can have any other alcohol, but as long as there's no etha... see post
413 Request Entity Too Large
About half the time I try to get access to Sephora.com, I get the following message: I'm just curious if anyone else is having this problem, as I'm getting conflicting information from google. Some sites say it's a server issue on the site's end, others say it's a cache problem, some say something that I can't understand. Perhaps a mod can help? Please?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi srplpwdr,   I am sorry you are receiving an error message when you are trying to access our website. You may want to completely clear your cookies and try closing... see post
The HOURGLASS Modernist Eyeshadow Palette
I was so stoked to see that these beautiful 8 palettes would be released Sephora online (including Canada's website)! I was wondering what your thoughts on the palettes were and if you know the general release date for these would be. Also, if you had any available swatches to show that would be great as well. 
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BEAUTY BOSS lipstick4soul / BEAUTY BOSS BEAUTY BOSS / replied
Temptalia reviewed Graphite today and gave it a "C" for being powdery and poor staying power. Kind of surprising since hourglass is usually excellent quality.  see post
OnTrac?
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
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HALL OF FAMER DTalksAll / HALL OF FAMER HALL OF FAMER / replied
I just checked & they do service my area. I really hope Amazon & Sephora don't start using them near me. :(  see post
Cheaper to Buy Less?
Today I noticed two products where it is actually cheaper to buy the smaller product size than the larger version. Normally the more you buy the more you save, but I wonder if I am missing something? ( Canadian Prices ) Is this to get rid of old packaging or is it simply the way they are priced?   1st is Fab Radiance Pads. • 28 for $14 = $0.50/pad • 60 for $37 = $0.61/pad   2nd is Miracle Worker by Philosophy • 0.5 oz for $5 = $10/ounce • 2.0 oz for $74 = $37/ounce
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HALL OF FAMER Mochapj / HALL OF FAMER HALL OF FAMER / replied
Perhaps they finally realized the $14 which i think was a typo.  I've never seen them in store for that price. see post
What brands would you like to see at Sephora?
I'd really like to see Paul & Joe, Anna Sui, and Les Merveilleuses de Laduree at Sephora. I know that Sephora Champs Elysees has Les Merveilleuses as well as the Sephora across the street from Galleries Lafayette in Paris.
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HALL OF FAMER Sonny4President / HALL OF FAMER HALL OF FAMER / replied
Some Sephora's do carry GA ;) see post
Does Sephora support blogger/vloggers?
I am new to blogging and vlogging and was wondering how much support Sephora gives to people in my situation. I have bought all of my makeup at local Sephora Stores and have plenty of good things to say about them. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hey makaylakillian,    At this time, Sephora does not provide free samples or products for the purposes of being reviewed on YouTube, blogs, or other social media ch... see post
Rant: Stop Being So Stingy With Samples Sephora Stores!
Can someone explain to me why Sephora stores are so stingy with samples? I have gotten so turned off from shopping at any Sephora location this past year. I can't be the only one who now only buys online because the SAs lie, refuse to give out samples and act as if you are personally inconveniencing them and taking money out their pocket by asking if there are any samples for the day or if you can get one for a specific product. I have been to numerous stores only to be told "We don't have any" when I can clearly see boxes full behind the counter. I have also been told that the only samples I could get are the ones redeemed for points and "They will make you any sample you want", but my apologies if I don't want to put something on my face that a million people have stuck their dirty fingers in or used (particularly the case with jars/tubs and most makeup). All the testers are breeding grounds for nasty bacteria. Despite their claims that they clean everything regularly, I have seen tons of people apply lipstick/lipgloss/mascara using the brush it comes with, then putting it back and contaminating the entire product. I don't share mascara with my friends, so I definitely don't want to with 100 strangers.    I am always tempted to just cancel my purchase and go home and buy it online when I am told there are no samples. There is no reason to waste my money there and get no samples when I can order from home and get at least 3 foils and a deluxe sample (often more) for free, along with free shipping. Does Sephora still not realize that samples encourage us to buy more products? I cant tell you how many products I have bought full sizes of only because I got a free sample, tried it and loved it. There have also been many products I thought I would love, but tried a sample of and hated, therefore not wasting Sephoras time or money by buying it, hating it and returning it. They should be throwing samples at us left and right and offering samples of products when we ask for recommendations. Especially to us Rouge members who have spent thousands. We shouldn't have to ask and receive weird looks and attitude, they should just put them in your bag at checkout. During one of the only pleasant experiences I have had at Sephora, a trainer for the company who helped me told me that anytime you go to the counter and ask for samples and they say "we have none" that they are lying. He showed me that almost all the drawers under the displays are filled with samples and back stocked product and that they have foil or deluxe samples for most products (despite them always trying to make you one from the tester). He also told me that most of these samples are given to Sephora by the companies for free, so there is no reason they should be stingy with the samples because they cost them nothing and encourage you to buy more products. You would think that Sephora would want to encourage us to shop in store where they can convince us into buying more and not lose out on money they pay for the free shipping that rouges get. I would go to my local Sephora all the time and probably buy more if they actually gave out samples. Who do we need to talk to in order to get a change?   Have any of you all had these issues with Sephora stores? Do you prefer buying in store or online and why? Interested to hear everyones experiences!      
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BEAUTY BOSS AMHWKI / BEAUTY BOSS BEAUTY BOSS / replied
Just reading through the comments on the Midwest - I cannot agree more.  I have never had any issue with any of the Sephora's that I have been to.  I made Rouge in Novem... see post
Have way too much stuff, but not sure if I can join a TSB because I am no longer a VIB!
Hey guys! I'm doing a "purge" of all things beauty related. I have way too much stuff that I really cant use due to it not being right for my skin/not for my hair type. I thought about giving it all away, but that's money walking out the door. It wouldn't be a big deal if it was all foils, but I have a lot of other stuff.   I could be blind, but I haven't seen any new TSB's going on right now I could possibly jump in (never done it before). Or that we would allow me to be in one as most want VIB or Rouge which I no longer am. It says in Beauty Talk I still am, but on my account it says Beauty Insider. The trade thread is also a possibility, but the problem is a lot of that stuff I'll have to hold on to until someone wants it.   So I'm asking you guys to weigh in for your best advice!   I put some pictures down below so you can begin to see an example of the pile up of what only 30 minutes worth of stuff found looks like and looks like I got an hour or two of things most likely to add.      
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HALL OF FAMER StephaniLynn / HALL OF FAMER HALL OF FAMER / replied
I too would be interested in doing a tsb if you decided to start one:) see post
Brand Reps In-Store
*heads up, this IS a rant*   So I went into Sephora today looking for a new moisturizer. My skin has been insanely dry lately, and my Sheer Transformation is doing literally nothing. Normally I have normal skin - I think the dryness is from my new cleansing routine, I've heard the Fresh Soy Face Cleanser has been drying out a lot of people. Anyway, I go into the store and head to the SkincareIQ device. I enter in my concerns, skin type, all that. I start looking at a cream from FAB and trying it on my hand when the brand rep walks up to me.   "Oh, you're looking for a new moisturizer?" I respond politely, she asks me my skin concerns, we go back and forth a few times, and she pulls me over to her brand, Ren. Tells me "Now, this has no parabens, silicone, or fragrance to it, all of which you said were important to you."  ... I said I didn't want it to feel oily. But alright. I took a sample of it and later tried it on in store.   Wouldn't you know it? My face is shiny, my skin is bumpy, and an hour later the flakiness is coming back.   I hate dealing with brand reps. I understand it's their job, but what if I had decided to buy that? I would've paid for and had to return a product that was terrible for me because she doesn't know anything about other brands that would be better for my skin. Her job is to try and get as many people to purchase her brand as she can, sometimes ignoring their actual skin concerns.    Sorry for the rant. Thanks for letting me vent <3
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HALL OF FAMER ivyxox / HALL OF FAMER HALL OF FAMER / replied
I had a similar experience with a Clarisonic brand rep. The Clarisonic rep seems to be at my local Sephora a lot. She just came to me and asked if I have heard Clarisoni... see post