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IN-STORE POLICY RE FREE SAMPLES
I NEED HELP WITH NEW FOUNDATION SHADE SO I GO TO A STORE,HOWEVER,WHENEVER I HAVE SHOPPED SEPHORA I NEVER GET ANY SAMPLES! WHY????
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jacquelinesm / NEWCOMER / replied
You are allowed to sample 3 items from each of their 3 zones, depmnts, whatever you'd like to call them.. being skincare, cosmetics and fragrances. So you may retrieve 9... see post
2017 Spring Summer Found in the Wild
Posting all products that you see new on Sephora (though sometimes elsewhere as well).  I will heart all posts of something new.  Since the Spring collections are what is showing up, I started a new thread.  I might duplicate a few items from the past thread, sorry if I don't tag those who posted, but I don't want to cross tag just to note that you posted (and thanks for posting!!!).
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
@JayJayyy   oh thanks. Can't take the credit.. I had help! Got these thanks to @Randell :) see post
Is the bring your own bag a real thing?
elissabl / NEWCOMER / replied
i wish!!! that'd be amazing!!! see post
What's New On The Site Today, Canada?
Ladies (and gentlemen!)   Since Canada seems to be getting different/fewer brands added to the website, and any cross-border new releases seem to be several days to weeks later than US releases, I thought we could use our own 'what's new/found in the wild' post.   Please feel free to share any new products/brands you find on the Canadian site here.
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HALL OF FAMER veronika23 / HALL OF FAMER HALL OF FAMER / replied
The new highlighters   http://www.sephora.com/custom-enhancer-drops-P41764559?skuId=1904820   http://www.sephora.com/naked-skin-highlighting-fluid-P41714229?skuId=19... see post
Nars Pop Life in Canada
Hi,   I'm trying to order Nars Pop Life Velvet Matte Lip Pencil. It seems to be permanent, and HBC here in Canada sells it, but it's not listed on the Velvet Matte page on the Canadian Sephora site. Is this not being sold on the Canadian Sephora site?   Thanks!
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Does anyone know when Giorgio Armani Power Fabric foundation will be available in Canada ?
BEAUTY MAVEN madelinexox / BEAUTY MAVEN BEAUTY MAVEN / replied
March 13 at Nordstrom Eaton Centre so I imagine Sephora will be around the same time.  see post
The Question Thread: Because not all questions need their own thread.
I'm making this thread because I simply don't want to create a new thread for every little question that pops into my head, nor do I think that most questions need a separate topic.    I had previously just dropped whatever random question that came to mind into the Random Thread (thanks jemly!), but I had been thinking about starting this for a while and figured I'd give it a shot to see if it could be of any use.    I'm well aware that the people who could best utilize this thread will likely remain completely oblivious to it, but if it can consolidate even a small fraction of questions -- and maybe even generate some interesting conversations both beauty and non-beauty related -- that seems worthwhile.    Official thread mascots: The Curious Puppies.   Official thread anti-mascot: Lucille Bluth.   It probably would've been wise of me to have a relatively inane question to use as an example and kick this thread off...    Well, since I apparently don't have any pressing questions, I'll start with this two-parter:   What's your favorite drug store nail polish shade AND which official mascot puppy is your favorite? Bonus/Extra Credit: What's it's name?
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
You're welcome!    It's how I find something like the Smashbox Primer Water. While it's advertised that it can be used as a skin care mist, primer for makeup, and sett... see post
Why is the PTR Glycolic Hydrating Gel no longer available? Was it discontinued?
BEAUTY BRAINIAC Lala1127 / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Anewxa thanks for all the info. I'll de finitely try the hydrating cream! I'll continue to buy the gel from PTR, because it's the one product that keeps my skin in check... see post
Majorly Miffed About Samples
I know many have noticed lately that Sephora has fallen off the wagon in regards to samples. In a major way. Today I received yet another order without the samples I requested. So I wondered, exactly how bad has it gotten? Since Nov. 6th I have placed 12 orders. That's 36 requested samples. Of that 36 I have received 11. Sometimes the samples were substitutions. Other times there have been no samples at all.   Now, Sephora can claim that they disclose that "substitutions will be made for out of stock samples". All very well and good, but I have been a customer for over a decade. This recent sample fiasco has caught my attention because up until now I have received the requested samples nearly 100% of the time. I am also not stupid enough to think Sephora didn't see/anticpate a problem with the samples and thus removed requested sample listings from the invoices. (This is fairly recent.)   So Sephora, why are you still letting us think we get to pick our samples when in fact we do not? Why is a sample I requested not being delivered with my order but still showing up days later as an available sample? (* cough* Sephora Collection Express Eye Makeup Remover Wipes *cough* Maison Margiela Lipstick On *cough) I realize a free sample isn't something to get my undies in a bundle about... Generally speaking anyway, which is why I haven't said much over the past few months. Some of us though, live in smaller areas where brands like Maison Margiela aren't in store and we place an order specifically for that sample. When we don't receive it, it's a disappointment. When it happens over and over and over again over a period of months... well one starts to think you're either lying or you really need to get your #%$@ together.
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philosophy purity VEGAN face wash alternative
I'd like to hear some recommendations for a VEGAN face wash that you use that is similar to Philosophy's Purity: not a milk or oil cleanser, not foaming, but somewhere in-between like Purity, that doesn't dry out your skin but still cleanses well. Thank you!
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BEAUTY BUFF kate123 / BEAUTY BUFF BEAUTY BUFF / replied
I'll visit as often as I can! :) see post
Glossier / Into the Gloss
Since Glossier launched its Phase 2 set today, I thought it would be a good time to start a thread for the brand. Plus, I'm a bit obsessed with its products.   PROMOS:  I have a referral link (you get 20% off, PM me for it).   Buy the new Priming Moisturizer Rich and the Milk Jelly Cleanser together and save $5.   Sometimes there are additional discounts and promos floating around IG. Tag me if you find one and I'll add it here.     NEWS:     Priming Moisturizer Rich, a richer (duh) face cream than the one in the original line. The original is my HG cream, so I wonder how this one will stack up. It's already lost points with me for the jar packaging, but let's hope it can make it up on the formula and results fronts. $35, 1.7 fl.oz. (the original is the same size and $10 cheaper).
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BEAUTY GURU Monikay / BEAUTY GURU BEAUTY GURU / replied
Glossier's doing free shipping until 2/23 9 am EST! I finally broke and ordered the Perfecting Skin Tint in Deep. After 20% off and free shipping, I got it for $20.... see post
NEW blendSMART Handle Design
The blendSMART Top 4 designs have been chosen!✨ Let us know what you think of the designs & which you would like to see at Sephora! Vote on our Instagram-  https://www.instagram.com/blendsmart/   ✨Design details✨ 1) Elegant and feminine pattern based on geometrical shapes and modern metal reflections  2) Feminine "space" graphic.  3) Geometrical and modern look.  4) Mini makeup pattern with a pink gradient effect.    Thank you to all the artists who entered!💕
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HALL OF FAMER ShannonAlexis / HALL OF FAMER HALL OF FAMER / replied
Voted for 3 on IG! I like the simplicity and colors on that one. see post
Out of stock
It seem like a month since this item been out of stock. Just wondering if is item will ever be back: Josie Maran Whipped Aryan Oil Face Butter?? If not could someone please help me find another product once again. Sensitive skin.
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What is the best primer for fine lines?
I'm 29 years old with combination skin. I cleanse, moisturize, and use a lightweight serum daily. My skin is healthy and looks great bare, but as soon as I apply foundation, concealer, or even a BB cream, I suddenly have fine lines everywhere! They're especially bad around my eyes. It's incredibly frustrating because it makes me appear much older than I am. I don't even use full coverage products, just light coverage to even out my skin tone and give me a healthy glow.   Could someone please recommend a primer that helps minimize fine lines? I'm not looking for an anti-aging product since they tend to have very harsh ingredients in them that my skin just doesn't need yet. I just want something that will fill in those fine lines, not settle into them.
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HALL OF FAMER alexasteph / HALL OF FAMER HALL OF FAMER / replied
@blueeyes133 You're welcome! Definitely try some argan oil if regular eye creams are too irritating! I think you'll see a huge difference. I like Josie Maran's.  see post
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
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PamelaHomegirl / FRESH FACE / replied
I was interested in a few samples of different foundation to try out and a lady named Pamela helped me out by getting my right foundation shade using Color IQ. She took ... see post
Did Sephora Stop Carrying the BECCA Perfect Skin Mineral Powder Foundation?
  I used to buy the  BECCA Perfect Skin Mineral Powder Foundation  from Sephora (in Shell) but it doesn't appear anywhere on the website now, though the majority of BECCA's other products do. Will it be coming back or is it discontinued from Sephora?      
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concealerjunkee / FRESH FACE / replied
I contacted Becca directly and they have discontinued this product. It's the only shade I have found to work for me so I'm very upset :(  see post
Make Over Reservations
Hello,  I made a reservation to have my makeup done for prom and I'm super excited. I know I have to spend 50 dollars first. I was wondering, if I want to wear false lashes, do I have to buy them and have he/she put them on? Also, is it likely my artist will be able to do a full face job in 45 minutes? Thank you!
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HALL OF FAMER patronbleu / HALL OF FAMER HALL OF FAMER / replied
Your artist can do a full face job in 45 minutes or less :)   As for the false lashes, I think I've been told they will apply it for you but you must provide them! I'd... see post
Play! By Sephora Subscription Box Review And Discussion
Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: http://community.sephora.com/t5/Hauls/Subscription -box-photo-sharing/td-p/973905    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here: http://www.sephora.com/play    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread: http://community.sephora.com/t5/Sephora-com/PLAY-b y-SEPHORA-Invitation-FAQs/td-p/2124432
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HALL OF FAMER jen143xo / HALL OF FAMER HALL OF FAMER / replied
March play spoiler (photo cred MSA)  Glamglow Glowstarter see post
Promo codes
Dear customer support,  Why are the promo codes you can use online, only available for orders in the US? I live in Holland but I would love to use these codes. 
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SPECIAL GUEST MissKimmiii / SPECIAL GUEST SPECIAL GUEST / replied
Thank you for your reply.  see post
Live Chat
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.   It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora? 
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BEAUTY GURU purly / BEAUTY GURU BEAUTY GURU / replied
Actually Sephora does have a live chat feature. Click on "contact us" at the bottom of the sephora website and then click on "Live Chat" (on the right hand side undernea... see post
PLAY! by SEPHORA Invitation FAQs
PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!   For those of you already on the waitlist as of April 8 th , 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.   If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play . You will be included in future months’ invitations.   Q: When will invites be sent out to people who are on the waitlist? A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.   Q: Where does PLAY! by SEPHORA ship? A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.   Q: If I do get an invite, am I guaranteed a box? A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.   Q: Will Canadians have an opportunity to subscribe? A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.   Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me? A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.   For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs
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BEAUTY BRAINIAC kaloalover99 / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Do I still get February?   see post
PLAY! product trade/swap or ISO
I'm starting a thread specifically for PLAY! subscribers that want to find more of the products they love and have a place to give away the products they don't!   I think since they are samples, we really can't "sell" the products to each other.  But I think asking for shipping and "handling" may be appropriate.  But please let's keep things realistic (i.e $1-2 handling fees, NOT $10).   Rules: 1. Paypal only. Do no gift unless you know the person. 2. Honesty. Send what you say you're going to send. 3. State clearly what you're sending/trading for. If it's half gone, say so. 4. Communicate. 5. Be fair.  
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BEAUTY GURU YoiFran / BEAUTY GURU BEAUTY GURU / replied
@tracybish   I will send you a PM I'm interested in the Nars bound  see post
Made it to Space NK Ndulge Deluxe
Hey guys I just made it to Space NK Ndulge Deluxe! Is anybody here also a deluxe status? What awesome perks have you got? I know I get $10 per every $100, but besides that what other things should I look for? Thanks!
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Sephora deleting my negative review repeatedly
I have just submitted a negative review for a FOURTH time for the same product, as each one keeps getting removed for no apparent reason after it is posted.  Each review has been reworded when re-submitted, and I can see no reason why it would violate Sephora's terms.   This is completely abhorrent and despicable.  Sephora, where is your integrity?!!!!  If this fourth review is removed, I'll take my VIB Rouge self elsewhere and cease shopping here.  
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SIGHTSEER pixie0505 / SIGHTSEER SIGHTSEER / replied
Mine's been deleted twice and the customer service says that there are MANY factors for the removal. That's the ANSWER!!! see post
Sephora Canada Site Product Update Thread
Hello Canadian BTers!   I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.   That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have  a question about any of these things, drop it here, and we will do our best to track down the answer for you.   I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.   Okay on to the info! Here's what I know (previous releases in spoiler):   New Launches / LE products Spoiler (Highlight to read) Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Spoiler (Highlight to read) Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Spoiler (Highlight to read) Spoiler (Highlight to read) Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Spoiler (Highlight to read) Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Spoiler (Highlight to read) Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.  Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.    JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it. KVD Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)  Metal Crush Eyeshadows - confirming Restocks Spoiler (Highlight to read) Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it.  Thursday 7/16 at 9am PT Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it. Thursday 7/16 at 9am PT KVD Everlasting Lipsticks restock - I am hearing end of August, but will confirm Brands Spoiler (Highlight to read) Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. St. Tropez - Coming back soon!  Drybar - TBC, but don't give up hope!  Omorovicza - Coming back! Target date is Fall (Sept) Ardency Inn - Coming Soon  Dr. Jart (except acne / SPF skus) - 8/27 PMD - Fall (Sept / Oct)  LaVanila - 8/27 (just deodorants, no fragrance or body lotion)   If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
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HALL OF FAMER StyleLynn / HALL OF FAMER HALL OF FAMER / replied
I ordered it when it was restocked a couple days ago but thank you for the tag :) see post
JCPenny gift cards valid at Sephora inside JCP?
Can I use a JCPenny giftcard at the Sephora inside JCP in the store?
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Mjn31 / RISING STAR / replied
I agree with you pretty upset to I asked my boyfriend to buy me one for the same reason and I can't get what I want on line. I don't understand its the same store I'm bu... see post
Lancer's Dani Glowing Skin Perfector
I love this product, but it's so expensive! Can anybody suggest a similar product at a lower price point? 
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SPECIAL GUEST csaltonstall / SPECIAL GUEST SPECIAL GUEST / replied
Hi everybody! I think I'm replying to all of you right now? Still figuring out how to use this! I did find a comparable product, which I'm loving. It's the BECCA Backli... see post
Still sending all wrong samples
Thanks that's really sweet of you. I just want what I've asked for. Sephora is the only beauty company I have dealt with that is 100% unable to send me the samples I ask for. Today, I opened 2 more Sephora boxes and both had all 3 samples wrong and I immediately logged in and of course there they are, the samples I asked for, in living color, still in stock. I called the rouge line and once again was told that my distribution center doesn't carry the samples listed on the website. I consider this fraud. Your site should connect me to the samples available at my distribution center. It's simple if you want it to be and care about your customers. Also, if anyone has noticed, Sephora has stopped listing the samples you ask for on the invoice. Is this so you can get away with sending me crap that I didn't ask for and don't want? You are the only beauty co I have ordered from that doesn't send me the samples I ask for I can not for the life of me understand why you can't get it together and get it right. I live 30 miles from a "D" level store so going there is pointless which is why I order online and often only place an order for the promo and samples. The woman on the rouge line says you weren't bought out by another company so why has your service gone so far downhill? I'm just going to start returning orders that don't contain the correct samples if I log on and see they aren't out of stock because your website says subs will be made if out of stock so if you aren't out of it I'm simply going to start returning the orders and placing them with different companies that send correct samples. Maybe if I return enough orders you guys will do something to ensure I get the correct samples.
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HALL OF FAMER mpas / HALL OF FAMER HALL OF FAMER / replied
While I can admit to purchasing an item specifically because I wanted a specific sample, I would still use whatever I purchased.  Sephora (or any other vendor) isnt obli... see post
i ordered few things yesterdAY AND I didnt know if my order went thru or not
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @lindseymicheleb,   I can check on this for you. I will send you a private message shortly with more information. Thanks!    Best Wishes,   Janean see post
DRUNK ELEPHANT Lala Retro Whipped Cream airless containers
Does anyone know if Sephora Canada is selling the  DRUNK ELEPHANT Lala Retro Whipped Cream in the new airless containers or it still being sold in the old jars.
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BEAUTY MAVEN RunsWNeedles89 / BEAUTY MAVEN BEAUTY MAVEN / replied
I bought one just a week ago and it was the old twist off lid still. I asked Sephora about this, as I was expecting it to arrive as pictured. They told me they still hav... see post