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The Question Thread: Because not all questions need their own thread.
I'm making this thread because I simply don't want to create a new thread for every little question that pops into my head, nor do I think that most questions need a separate topic.    I had previously just dropped whatever random question that came to mind into the Random Thread (thanks jemly!), but I had been thinking about starting this for a while and figured I'd give it a shot to see if it could be of any use.    I'm well aware that the people who could best utilize this thread will likely remain completely oblivious to it, but if it can consolidate even a small fraction of questions -- and maybe even generate some interesting conversations both beauty and non-beauty related -- that seems worthwhile.    Official thread mascots: The Curious Puppies.   Official thread anti-mascot: Lucille Bluth.   It probably would've been wise of me to have a relatively inane question to use as an example and kick this thread off...    Well, since I apparently don't have any pressing questions, I'll start with this two-parter:   What's your favorite drug store nail polish shade AND which official mascot puppy is your favorite? Bonus/Extra Credit: What's it's name?
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@toxie I'd like to comment that Sephora tries not to resell used merchandise, but they can mess up. I ordered the Sephora Mara Hoffman brushes on sale when they finally ... see post
A place to discuss anything relating to body care, hair care and nails.   Ask a question, post a review, share your favorite products, tips or tricks... anything goes and is welcomed!  
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girl power! this is fantastic see post
Play! By Sephora Subscription Box Review And Discussion
Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here:    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here:    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread:
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Here was the Play! Birthday gift.  Comparing the size to the 2016 Spring VIB sale bag:         Thoughts about the event in the spoiler:   The group was pretty ... see post
Clarisonic foundation brush head
I don't think I seen a thread on this but has anyone tried this brush head? I saw a couple of you tubers using it and got curious. First off, as soon as I saw the new foundation brush head I thought I looked just like the satin luxe precision brush head. So me being me...of course I tried it out with the satin brush I already have and it worked really well. I wonder if they're basically the same brush with different colored bristles? 
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I have the foundation brush head and I like it.  I don't use it all the time though.  I find that I don't need as much product as I would if I used a beauty blender or o... see post
What's New On The Site Today, Canada?
Ladies (and gentlemen!)   Since Canada seems to be getting different/fewer brands added to the website, and any cross-border new releases seem to be several days to weeks later than US releases, I thought we could use our own 'what's new/found in the wild' post.   Please feel free to share any new products/brands you find on the Canadian site here.
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@fatimamummy   Thanks! Ordered!   Now I just need the Modern Mercury to come back in stock so I can get a backup. Why did I hesitate:(  see post
How much does it cost to get my makeup done at Sephora?
I want to get my makeup done for a concert. I want the makeup to be kinda crazy to! Will Sephora do this? How much does it cost? Thnaks!
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jets544 / NEWCOMER / replied
Do you have pictures on the past work artists have done see post
2017 Spring Summer Found in the Wild
Posting all products that you see new on Sephora (though sometimes elsewhere as well).  I will heart all posts of something new.  Since the Spring collections are what is showing up, I started a new thread.  I might duplicate a few items from the past thread, sorry if I don't tag those who posted, but I don't want to cross tag just to note that you posted (and thanks for posting!!!).
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Now I really want them all, haha! Thanks @TamTam01 see post Site Issues
Hey BeautyTalkers,   We want to make sure you know that we are working to fix the site issues affecting for the past couple of weeks. Some of the fixes we are working to restore include 404 error messages and "All Brands" page access. While we work on these fixes, please try clearing your cache/cookies and updating your browsers for a better experience.    We're starting to see improvements and are hoping everything will be working properly in a timely manner. If you see any issues please report them below.    Thanks! Katie   EDIT: Please include screenshots of the issues you're seeing if possible! It helps us out a lot  
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Hello Katie - This is my second post about the ratings and reviews issue.It looks like this issue has been going on for a long time with many complaints but no resolutio... see post
How can I change the shipping address on my order?
Hello everyone,    I'm very reluctant to post this as I understand the customer service representatives have a tough gig, however, I really need a better solution. I've always had such a good experience with Sephora and look forward to treating myself when life gets rough.   I placed an order with Sephora this week and inadvertently had it shipped to my 'default address' which is 4 years old and 3 hours away from me.  As soon as I realized the error (i.e. within 5 minutes of clicking "confirm your order") I called customer service to have it corrected.  Unfortunately, no one has been able to help me! I've called and emailed nearly every day trying to fix the problem.   Now I'm left with a credit card bill and an 'apology for the inconvenience'.  Although everyone I've spoken with has tried their best, this has been absolutely the worst experience I've ever had with an online retail er. I am so disappointed.     Any suggestions would be much appreciated. 
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amelia13 / NEWCOMER / replied
 Did they help you?    see post
When are Drunk Elephant Littles coming back to Sephora?
Does anyone know when the DE Littles are coming back? DE restocked on their site, but I really want to purchase through Sephora for the points Thanks!
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Thanks, everyone - I stalked the site daily until they came back in and ordered. They should arrive Tuesday! Can't wait to try this line. I'm allergic to everything, but... see post
Looking for a sunscreen creme for under the makeup and a spray.......
Hello, I'm looking for a sunscreen that is either already in a moisturizer or as a separate creme that I can put under my makeup. And my makeup shouldn't dissolve because of the sunscreen. I had the problem before that my make up would run done my face after a few hours because of certain sunscreens.    And I'm also looking for a sunscreen spray - so I can,,refresh'' my sunscreen after a few hours!   My skin is combination - oily/normal and in the summertime I'm using philosophy renewed hope in a jar and in the winter philosophy renewed hope in a jar dry   Would be great if you could recommend products that are available in Canada!     Thank you!  
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@rsebastian My personal favourite is La Roche Posay Anthelios Ultra Fluid (I get it at Shoppers Drug Mart - BeautyBoutique website has it available online).    My face... see post
Where did the Review Section Go?
I never order a product until I read the reviews on it.  The section is totally gone now.  Where did it go?
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The same thing keeps happening to me! It's very frustrating, I don't know how to fix it... see post
how much will it cost for only eye shadow and wing eye liner to be done in store
Hi @tonyaf,   You probably can walk in to get that done at our Beauty Studio (mini makeover).    For a more detailed makeover, our Custom Makeover is complimenta... see post
Sephora PLAY & Flash Shipping
Does anyone know if Sephora Play  ships via FLASH shipping if applicable? 
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Nope, it's via USPS. see post
Sephora Canada Site Product Update Thread
Hello Canadian BTers!   I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.   That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the site. If you have  a question about any of these things, drop it here, and we will do our best to track down the answer for you.   I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.   Okay on to the info! Here's what I know (previous releases in spoiler):   New Launches / LE products Spoiler (Highlight to read) Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Spoiler (Highlight to read) Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Spoiler (Highlight to read) Spoiler (Highlight to read) Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Spoiler (Highlight to read) Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Spoiler (Highlight to read) Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.  Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.    JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it. KVD Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)  Metal Crush Eyeshadows - confirming Restocks Spoiler (Highlight to read) Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it.  Thursday 7/16 at 9am PT Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it. Thursday 7/16 at 9am PT KVD Everlasting Lipsticks restock - I am hearing end of August, but will confirm Brands Spoiler (Highlight to read) Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. St. Tropez - Coming back soon!  Drybar - TBC, but don't give up hope!  Omorovicza - Coming back! Target date is Fall (Sept) Ardency Inn - Coming Soon  Dr. Jart (except acne / SPF skus) - 8/27 PMD - Fall (Sept / Oct)  LaVanila - 8/27 (just deodorants, no fragrance or body lotion)   If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
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@KatieBT @candacebt Do you know when Marc Jacobs Re(Marc)able Full Cover Foundation in shade Ivory 12 will be back in stock online? It's been out of stock online/in sto... see post
Reviews MIA?
What's happened to all the online reviews?  Sometimes, when I click on a product, the reviews appear for a moment, then disappear.  Sometimes, I can click back to that first product page and see reviews, but it's a coin toss if the page stays long enough to read.  Anyone else encounter this?
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OhioPineapple / FRESH FACE / replied
Its Safari, it works in other browsers.    see post
Unicorns: Wanted and Sightings 2.0
Hello Beauties! I got permission to start a new Unicorns Wanted Thread. If you aren't familiar with the term, Unicorns are items that are hard to find, sold out, LE (Limited Edition), Country Exclusive, things like that.    This is the current updated list of Unicorns Wanted. If you have anything you want, please feel free to post to this thread or you can PM as well. If you have a photo of the item, that could be helpful as well. If I missed anyone from the previous thread, I'm so sorry, please let me know.    If you see something that someone is looking for, please let them know. You can tag them, tag me, or PM them as well.    Also, if you get something and no longer need it, please let me know.   ABH- Gleam Palette- dixie0215 Spoiler (Highlight to read) ABH Glow Kit Sweets- dixie0215 Spoiler (Highlight to read) ABH- Mario Palette- Anewxa, jen143xo, Saschattack Spoiler (Highlight to read) Armani Eyes to Kill Intense in Rose Popillia #30- Libellules Spoiler (Highlight to read) Bath and Body Works Candle in Paris Daydream-StephaniLynn Spoiler (Highlight to read) Becca Rose Quartz Highlighter- Anewxa Spoiler (Highlight to read)  Burberry London With Love Blush-annypoo Spoiler (Highlight to read) Burberry London With Love Bronzer-Madeline 7 Spoiler (Highlight to read) Chanel  Blushes: The new Cherry Blossom and Coralinne tweed blushes.- mrsbaine Spoiler (Highlight to read) Chanel Notorious-veronika23 Spoiler (Highlight to read)   CT Legendary Muse eye shadow palette-Imi82 Spoiler (Highlight to read)   Dior My Lady 005- Zpsid91 Spoiler (Highlight to read) Dior Miss Dior Blushes Especially 010-Zpsid91   Dior Nail Polish in 505 Early and 800 Now-Imi82 Spoiler (Highlight to read) Givency Lipstick in Magnolia Packaging- StephaniLynn Spoiler (Highlight to read) Guerlain Poudre de Soie- StephaniLynn Spoiler (Highlight to read) Guerlain Rouge G in Gems- NarNarNars Spoiler (Highlight to read) Guerlain Wulong Pressed Powder Compact and the Guerlain Perles du Dragon-xthisismyname Spoiler (Highlight to read) Illamasque Melange-buggirl Spoiler (Highlight to read) Jo Malone Bitter Orange and Chocolate-LCResz Spoiler (Highlight to read) KVD Metal Matte Palette- bea0t, jen143xo, dixie0215 Spoiler (Highlight to read) Laura Mercier Rose Redezvous- StephaniLynn Spoiler (Highlight to read) Lipstick Queen Monarch-  Gwenhwyfar, jenpred, veronika23, Imi82 Spoiler (Highlight to read) MAC Pressed Pigment Summer Honey- StephaniLynn Spoiler (Highlight to read) Nars X Sarah Moon: Isadora Blush, Indecent Proposal Lipstick. Spoiler (Highlight to read) Perfume from 1960's or before- meganlisa Spoiler (Highlight to read) Sephora Formula X Alchemy III Nail Polish- Anewxa Spoiler (Highlight to read) Sephora Serpentine Collection Bags- Samtian Spoiler (Highlight to read)  Sephora Cinderella Mirror from 2013- Panda168, pinyo Spoiler (Highlight to read) Shiseido Medusa-Imi82 Spoiler (Highlight to read)   Smashbox Ablaze Palette-jpineupple (Outside of the Americas.)  Spoiler (Highlight to read) Tom Ford Cognac Sable-flonkerton Spoiler (Highlight to read) Tom Ford Pink Glow Palette-sravanthi Spoiler (Highlight to read) UD Alice In Wonderland Palette- sangova Spoiler (Highlight to read) UNII Palette- melde Spoiler (Highlight to read) YSL Star Clash Edition Lipstick in 09 Rose Stiletto- Anewxa Spoiler (Highlight to read)    
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Sorry for the delay in updating! I just got home from a trip, and everything has been updated! see post
All about Ciate London!
Hi everyone! I can't find a thread about Ciate so thought I'll make one since I'm so so excited for their new eye-shadow palettes. The teasers on Instagram are killing me with suspense! I think they look gorgeous already and plan to get all of them! What does everyone think about their recent launches? I have both the Olivia Palermo eye-shadow palettes and they are definitely my go to for everyday and special occasion makeup.   PS: I've never made a thread before so please let me know if this is OK!!
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HALL OF FAMER michelleshops / HALL OF FAMER HALL OF FAMER / replied
Oh that's exciting!  This palette looks really nice! see post
Writing reviews about Sephora employees
often when i go into sephora, they give me a website to go to in order to write a review of my experience. does anyone have a link to that website? i keep forgetting to write reviews and then when i'm ready, i can't find the website.
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Shipping can vary. It may take 2 days for processing, sometimes longer if there is a sale and more people are making purchases. If you order certain products, like nail ... see post
Has anyone used the Glossier Milky Jelly Cleanser with a Clarisonic?
I've been using the Glossier Milky Jelly Cleanser with my Clarisonic and even thought the cleanser removes all my face makeup it seems to trap it in the brush (leaving the brush stained looking and not white even after I rinse the bristles separately). Does anyone else have this issue?
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All things K-Beauty!!
For those who don't know what this is, it stands for Korean Beauty!   Honestly, I'm surprised I don't see even more stuff posted about K-Beauty as it seems to be taking over right now.  I hear nothing but good things about their skincare, makeup, etc!   I recently got the Amorepacific cream as a 100 point perk and am really liking it for daytime moisture (although I think it may be better in the summer as I still feel a tad dry), and I hear good things about the Chosungah22 products which Sephora carries!   I also recently made a giant order through a Korean retailer called Jolse, can't wait to get my stuff!   Do you guys love K-Beauty? Do you have any reviews of stuff you've tried? I'm hoping to get this moving and that people will post in here regularly about skincare and cosmetics from Korea!
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As someone who's only been doing the k-beauty process for a year, I can definitely say that the essence is a core step for me. An SA explained that the essence is suppos... see post
How often does the Color IQ Database Update?
Hey there!  Does anyone know how often Sephora + Pantone update the color database? I recently purchased a new shade of the Diorskin Forever foundation and its a PERFECT match. But, the shade is not in their system so I can't get my Color IQ number from using the foundation shade. Curious when the next update will be.   Thanks!   Cheers, Jessica
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Sephora deleting my negative review repeatedly
I have just submitted a negative review for a FOURTH time for the same product, as each one keeps getting removed for no apparent reason after it is posted.  Each review has been reworded when re-submitted, and I can see no reason why it would violate Sephora's terms.   This is completely abhorrent and despicable.  Sephora, where is your integrity?!!!!  If this fourth review is removed, I'll take my VIB Rouge self elsewhere and cease shopping here.  
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Yes, Sephora's business practices, in many ways, is sketchy and unprofessional. Sephora is not for the customer. Amazon publishes all reviews, good and bad. And look how... see post
Peter Thomas Roth Camu Camu cleasining powder
Does anyone know why this was discontinued? For awhile it was on the Sephora site but said it couldn't be shipped to the US. I saw some in-store a few months ago but no longer AND it's not on the site anymore.   I did find it on the PTR site marked down to $12 (score) but I'm wondering why it seems to be discontinued. I love that stuff.
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Mathew08 / FRESH FACE / replied
PTR said it is now back in stock. However a Sephora rep told me she doesn't believe Sephora will carry it any longer :/ has anyone tried a different brand of cleansing p... see post
Deciem's Ordinary Line??
Hi all!   I was curious if anyone else here uses the Ordinary by Deciem for their skin?? I would love to hear feedback on what is working, not working, or suggestions for better products.   I am currently using the Hyaluronic acid serum, the Niacinamide serum, Caffeine eye solution, and the Advanced Retinoid 2%.  Personally, I think they are very effective, especially for the price!
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I've used the 2% retinoid a few times since I got it recently and I haven't had any negative side effects! see post
Glossier / Into the Gloss
Since Glossier launched its Phase 2 set today, I thought it would be a good time to start a thread for the brand. Plus, I'm a bit obsessed with its products.   PROMOS:  I have a referral link (you get 20% off, PM me for it).   Buy the new Priming Moisturizer Rich and the Milk Jelly Cleanser together and save $5.   Sometimes there are additional discounts and promos floating around IG. Tag me if you find one and I'll add it here.     NEWS:     Priming Moisturizer Rich, a richer (duh) face cream than the one in the original line. The original is my HG cream, so I wonder how this one will stack up. It's already lost points with me for the jar packaging, but let's hope it can make it up on the formula and results fronts. $35, 1.7 fl.oz. (the original is the same size and $10 cheaper).
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Aw, thanks for the update @Karmatic!  see post
Did Sephora Stop Carrying the BECCA Perfect Skin Mineral Powder Foundation?
  I used to buy the  BECCA Perfect Skin Mineral Powder Foundation  from Sephora (in Shell) but it doesn't appear anywhere on the website now, though the majority of BECCA's other products do. Will it be coming back or is it discontinued from Sephora?      
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DewyDuchess / FRESH FACE / replied
It is now the Multi Tasking Perfecting Powder available at Ulta:   see post
out of stock? really?
I wanted the sephora favorites chic it easy set.  It was in stock with (only a few left).  So I go ahead and order it, and i'm at the page where it says PRESS TO ORDER" which i did, but then it says out of stock.   That's fine, I guess I was too slow.  BUT, i go back to the page and it again says the item is "only a few left", so I go back to try to checkout and it tells me it's out of stock.  This kept happening for a few minutes.     Is it really out of stock?  Is the "only a few left" a glitch?  Sephora keeps giving me hope and then takes it away. ;(
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With most makeup products in general not just at sephora you have to buy right away or it usually will be out of stock 9 times out of ten.I would recommend adding items ... see post
Sephora Play pass for April 2017
Quick question about the Sephora Play pass for April 2017. I received the box at the end of April and noticed that the pass expired a few days after I received it. Usually, it expires at the end of the following month, after we've had time to try the products out. However, I received an email today from Sephora that the pass actually expires May 31, 2017 (despite what is printed on the actual card). So my question now is, will our physical card that we received in the box (labeled as now expired) still scan at the registers in store? I would rather use an actual card instead of having to save the pass onto a mobile wallet. Thank you! 
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Hi @zqdong,    The cards should still be able to be scanned in store. There was a typo on the PLAY! pass and I'm so sorry for any inconvenience!  see post
Teen Gift ideas
Hi, Christmas is coming up and everyone is asking me what I want. I'm 14 and starting to find an interest in makeup. Does anyone have any product recommendations? 
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BEAUTY MAVEN shanspirational / BEAUTY MAVEN BEAUTY MAVEN / replied
I just realised I hadn't responded to your message, sorry for such a late reply!! Thank you so much for the advice, I especially found an interest in the Naked pallets :... see post