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What's New On The Site Today, Canada?
Ladies (and gentlemen!)   Since Canada seems to be getting different/fewer brands added to the website, and any cross-border new releases seem to be several days to weeks later than US releases, I thought we could use our own 'what's new/found in the wild' post.   Please feel free to share any new products/brands you find on the Canadian site here.
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@patronbleu I missed it too :( see post
2017 Spring Summer Found in the Wild
Posting all products that you see new on Sephora (though sometimes elsewhere as well).  I will heart all posts of something new.  Since the Spring collections are what is showing up, I started a new thread.  I might duplicate a few items from the past thread, sorry if I don't tag those who posted, but I don't want to cross tag just to note that you posted (and thanks for posting!!!).
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@veronika23 Thank you V! see post
Play! By Sephora Subscription Box Review And Discussion
Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: -box-photo-sharing/td-p/973905    The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here:    I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.   If you want more information on the program or have questions not related to someone's box review, please visit this thread: y-SEPHORA-Invitation-FAQs/td-p/2124432
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@emilyterrible73 435 has the dermablend powder in it that's translucent so it works with most skin tones. see post
The Question Thread: Because not all questions need their own thread.
I'm making this thread because I simply don't want to create a new thread for every little question that pops into my head, nor do I think that most questions need a separate topic.    I had previously just dropped whatever random question that came to mind into the Random Thread (thanks jemly!), but I had been thinking about starting this for a while and figured I'd give it a shot to see if it could be of any use.    I'm well aware that the people who could best utilize this thread will likely remain completely oblivious to it, but if it can consolidate even a small fraction of questions -- and maybe even generate some interesting conversations both beauty and non-beauty related -- that seems worthwhile.    Official thread mascots: The Curious Puppies.   Official thread anti-mascot: Lucille Bluth.   It probably would've been wise of me to have a relatively inane question to use as an example and kick this thread off...    Well, since I apparently don't have any pressing questions, I'll start with this two-parter:   What's your favorite drug store nail polish shade AND which official mascot puppy is your favorite? Bonus/Extra Credit: What's it's name?
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Has anyone used rhassoul clay as a hair mask? I was browsing on IG last night and an account I follow that focuses on organic products and health was talking about the b... see post
Sephora x Disney 2.0
Original TrendMood annoucement: Spoiler (Highlight to read)           Pictures from TrendMood and Specktranet: Ariel   Aurora   Belle   Cinderella   Snow White     Frozen   Price: $32 each   Release date: 9/15/15 (ONLINE and IN STORE ONLY at Sephora Downtown Disney)   LINK
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rnforhim / NEWCOMER / replied
Yes, I noticed on Ebay that they are so pricey. Especially the Cinderella.  goodness! Thank you for all your help.  Like I said, late to the party. That's me! see post
With my last few shipments I noticed that Sephora started using OnTrac for rouge free three day shipping. I don't like the OnTrac online tracking system because it doesn't list an estimated delivery date. So how am I supposed to know if my package is.... on track?   If anyone has any advice on how to fix this, I would love to hear it.
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BEAUTY BOSS franceslovesyou / BEAUTY BOSS BEAUTY BOSS / replied
Recently, my husband was outside walking the dogs when he watched the OnTrac truck drive past our house a couple of doors down, pull a rug from the back of the truck and... see post
45 minute complimentary makeover for VIB's
I chose Sephora store #406 for my 45 minute complimentary makeover.  Chris was my makeup artist.  I'm going to summarize my notes.  Chris started with skincare.  She used amazing products such as Bliss's "Triple Oxygen Instant Energizing Mask" and "That's Incrdi-Peel." The skincare portion was really relaxing.  I think I could have sat in the Studio Makeup mirror all day.  Plus, it doesn't hurt that when I was with her we had a great conversation.  She really took initiative of the look.  I let her know what looks I usually like and came up with a look.      Makeup was the next step for my makeover. Chris used makeup by YSL, Hourglass, Smashbox, Stila, and Nars.  I have included a picture of my beautiful makeover.  She applied BB cream by Stila.  Followed by touches of Nars Multiple stick was brushed on my upper cheek bones.  Side note: I didn't get the best rest last night and have allergies.  Apparentely, there are celebrations taking place nearby.  That aside, she was able to conceal the darkness under my eyes.  To do this, Chis used the YSL "Touch Eclat" to conceal dark circles.  Smashbox eyeshadow was added.  The palettte chosen was Image Factory -Icon.   I have Hourglass's "Opaque Rouge Liquid Lipstick" in Icon. She added lip liner to keep the color from moving around.  I really love the matte red lip!  This is part of the current trends.  Natalie, also at store #406, had another great suggestion.  To use Urban Decay's Ozone/clear lip liner.  If I feel unsure of the exact line...this takes care of it.    Thank you for such a great experience store #406!  Thanks to Sephora for creating a nice event for VIB's to attend!  I hope you found this post to be helpful.     P.S.- I took this picture, myself, while Chris was in the middle of adding lip liner.  I hope everyone enjoyed their makeovers, too.    
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babyruby / NEWCOMER / replied
My birthday is this Friday coming I need my hair and nails and makeup done please I just wanna look nice for my birthday party see post
Return Gift
Can I return a gift and get cash for it? I have the receipt, its in new condition and its before 30 days.
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if i return it can it be credited back to the person that bought my gift? see post
Prices more expensive in store?!
I just purchased an Anastasia brow pencil from Sephora in stores for $30 this morning. And than i checked online this afternoon, and noticed that it's priced at $27. Is it always more expensive to buy in store compared to online? Never noticed this since I always buy online...(also the smashbox contour kit was same price online and in store)   I just think it's kind of unfair since I could have got more samples and used a code online, guess I will be returning the pencil tomorrow and repurchasing online even though it's $3, just does not sit right with me. 
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I noticed the same thing, and the price differences are pretty big. A couple of months ago I made a pitstop at the Sephora store near my office and ended up leaving with... see post
Sephora Canada Site Product Update Thread
Hello Canadian BTers!   I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.   That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the site. If you have  a question about any of these things, drop it here, and we will do our best to track down the answer for you.   I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.   Okay on to the info! Here's what I know (previous releases in spoiler):   New Launches / LE products Spoiler (Highlight to read) Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Kat Von D 5th Anniversary Tattoo liner - July 9 (will post time when I have it) Early am PT, around 9 am. Spoiler (Highlight to read) Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Bite Opal Lipstick & Gloss - This is coming to .ca, but has not arrived at the warehouse yet. I will update this thread when I get a date.  Spoiler (Highlight to read) Spoiler (Highlight to read) Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Urban Decay Naked Smokey Palette - Will launch at the same time as the US site, July 12 Spoiler (Highlight to read) Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Bite Limited Edition Lip Lab 007 - July 15 at 9 am PT Spoiler (Highlight to read) Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.  Bite Maple Collection - July 16 at 9 am PT - This is a different date then the brand gave on their Instagram, so FYI!! Too Faced Sugar Pop Palette - End of July, around 7/27 KVD New Liquid Lipsticks - Potentially same date as US (July 14), but could be a day or two later. Will have more info the week of the 13th.  These will be available by this Thursday 7/16 as well as some of the new Metal Crush eyeshadows.    JEM (I know, I'm waiting with baited breath for this one too) - Tracking this one down after a special request from fellow Jem lover veronika23. The team is on it. KVD Studded Lip - 6 of the shades should go live at the same time as the US (around August 11), but 3 of the shades will go live later in August (Halo, Mercy, Solo)  Metal Crush Eyeshadows - confirming Restocks Spoiler (Highlight to read) Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it.  Thursday 7/16 at 9am PT Becca Champagne Pop will be back! I'm hearing next week but I will update this thread with a date when I have it. Thursday 7/16 at 9am PT KVD Everlasting Lipsticks restock - I am hearing end of August, but will confirm Brands Spoiler (Highlight to read) Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. Laura Mercier (all products) - July 9; I'll update with a time when I have it. Early AM PT, around 9 am. St. Tropez - Coming back soon!  Drybar - TBC, but don't give up hope!  Omorovicza - Coming back! Target date is Fall (Sept) Ardency Inn - Coming Soon  Dr. Jart (except acne / SPF skus) - 8/27 PMD - Fall (Sept / Oct)  LaVanila - 8/27 (just deodorants, no fragrance or body lotion)   If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
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Hi @candacebt @KatieBT will Canada get this Drunk Elephant product? see post
entlNARS Soft Matte Complete Concealer Missing Shade
Hi, I see that the NARS Soft Matte Complete Concealer is currently available for purchase.  However, the shade Custard appears to be missing.  Are you planning on stocking it soon? Would it be available at local stores?   Cheers!      *Edit: It seems to be available for the Canadian site.  When I try to add then switch to US site, it says cannot be shipped to the US.  Very odd!
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Hi @MiaM7,    Sorry about that! I'm going to look into this for you. I'll send you a PM when I have more information. :) see post
long stay, smear resistant highlighter?
I'm looking for a natural looking highlighter that will stay all day and won't smear if i accidentally rub my face. any suggestions? I want to go with a powder but i'm open to anything.
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Hi devvsta,   Here are some long lasting highlighters I recommend:   BECCA Shimmering Skin Perfector® Liquid Highlighter I love this highlighter because it's s... see post
Return Issue
I purchased a Make Up For Ever concealer two weeks ago in store and went to return it in store today. I only used it once and it did not suit my skin. I did not have a receipt, but after reviewing the Returns and Exchanges policy for Sephora Canada I went to return it in store because the policy says that the product can be looked up in the system. When I reached the cashier, she told me that she could only do that if I provided my email or had a Beauty Insider card where my purchase history would go. This is not stated anywhere in the Returns and Exchanges policies online, and I would really appreciate it if someone could clear this up for me. The concealer was a little expensive, and I would like to know if I can still return it (maybe to a different store?) because the policy does not state that I needed to have provided my email. Looking at other people's questions along the same topic, I was not asked for ID either. Thanks.
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The purchase can't be looked up without some identifier linked to that item, which is a reward card or the email associated with the card. The policy probably assumes th... see post
Selling Used Makeup on Ebay???
I am moving soon and have been looking at my makeup collection.   I have many powder-type makeup palettes that I am thinking of selling on ebay.  The majority of them have only been swatched and then put in my vanity, where they have sat unused since I bought them.  I also have many swatched colourpop eyeshadows that I don't use.   Is it ok to sell lightly used eyeshadow, blush, highlighter and bronzer on ebay?  Is that a no-no?  I hate to just throw them away, and there really isn't anywhere to donate them locally or anyone I know who would like to have them.    What do you all think?
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Check out facebook groups in your area. I am in multiple ladies only buy/sell/trade groups on facebook and makeup is frequently sold/traded on them. see post
Animal Testing, Gluten & Vegan Info
LIST UPDATED 6/21/14 - Sephora also suggests contacting brands directly for more information and details than we have provided here if needed   Hello lovely BTers!! We hear you and we've been working to update the previous post Tiffany did in 2011 regarding Animal Testing. Since we carry over 200 other brands, the ones we've listed below have confirmed that they do not test on animals and/or we’ve confirmed the following brands on the PETA or Leaping Bunny list.  Please keep in mind that the sites may update their information more frequently than we do, but we will try our best to keep it up to date! ch/index.aspx (yes, I posted an outside link, but its for your use & was approved )   Our private label Sephora Collection are cruelty free (meaning that the products have never been tested on animals).   Any info we could confirm (vegan/gluten free) are listed below the links.  We hope this helps!!   Amika - (PETA)   Anastasia -  (PETA)   Bare Escentuals -  (PETA)   Becca - (we reached out to them directly & they confirmed no testing, but they are not listed on either site)     Bite Beauty - (Leaping Bunny)   Blinc -  (PETA)    Butter London – (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Caudalie - (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Clarins - (we reached out to them directly & they confirmed no testing, but they are not listed on either site)   Dr. Dennis Gross Skincare -  (PETA)   Hourglass -  (PETA)   Jack Black -  (PETA)   JINsoon – Cruelty/Gluten Free   Josie Maran -  (PETA)   Juicy Couture – Vegan/Cruelty/Gluten Free     Jurlique – (we reached out to them directly & they confirmed no testing, but they are not listed on either site)     Kate Somerville – Cruelty/Gluten Free   Kat Von D -   KenzoUSA – Vegan/Cruelty/Gluten Free     Korres Natural Products -   L’Occitane – (we reached out to them directly & they confirmed Vegan/Cruelty/Gluten Free, but they are not listed on either site)    L’artisan parfumeur – Vegan/Cruelty/Gluten Free   LivingProof – Cruelty Free/Gluten Free Stylers   Make Up For Ever – Cruelty Free     Murad -  (PETA)   Nails Inc – Cruelty Free   NARS – Cruelty Free   Ole Henriksen – Vegan/Cruelty/Gluten Free   Omorovicza – Cruelty Free Perfect   Formula X – Cruelty/Gluten Free     Ren –  (PETA) “We do not test any of our products on animals. Our products are not tested on our behalf by any third party. The only animal products we use are honey and beeswax in the Lip Honey.”   Rosebud – “There are no animal by-products in any of the salves or lip balms. Beeswax is contained in Brambleberry Rose Lip Balm, Strawberry Lip Balm, and Mocha Rose Lip Balm, however, NO beeswax is contained in Rosebud Salve, Minted Rose Lip Balm, or Menthol and Eucalyptus Balm”   Smashbox -  (PETA)   Tarte -  (PETA)   Tata Harper –  (LB, PETA)   TanTowel -  (PETA)   The New Black – Vegan/Cruelty/Gluten Free   Too Faced Cosmetics -  (PETA)   Urban Decay -   (PETA, LB)   Wen -  - (LB)   We will be updating this list as necessary, since we are constantly adding and removing products on our site. If you have any questions regarding brands listed above, please contact them directly as they may reformulate products and change manufacturers   xo, Mia & the rest of the Mods
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KaelaMay / FRESH FACE / replied
Many brand slisted ehre DO test on animals, including the Sephora Collection. Do your research ladies. see post
As a longtime Hourglass lover and addict I figured it was time BT had a dedicated thread to one of our/my  favorite brands!    Direct link to the Hourglass page on Sephora:   What are your favorite products from this line?   New at Sephora: GIRL Lip Stylo d=1892785&icid2=hourglass_whatsnew_us_carousel 4156...   Travel Size Ambient Lighting Powders (All Shades) 7723?skuId=1716414&icid2=hourglass_whatsnew_us_car ...     Vanish Seamless Finish Foundation Stick dation-stick-P410532?skuId=1827419&icid2=just_arri ...   Ambient Lighting Edit- Surreal Light al-light-P410774?skuId=1845668&icid2=products%20gr ...   Not Sold at Sephora:     Curator Lash Instrument       Curator Ascent Extended Wear Lash Primer     Curator Realist Defining Mascara Formula     
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Swatches are up on Temptalia! :D see post
How can I see my previous reviews?
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Red blotchy skin
I have red patchy skin and uneven skin tone. What are some suggestions of what I can use that won't cause my skin to break out? I have combination skin but it's slightly sensitive because some products cause breakouts. I would love to not feel like I need to wear makeup every single day to get rid of the redness and unevenness. 
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@JennaMarie90   A bit more info could help.  What are you using currently?  Do you have active breakouts that you are treating, and also how old are you? see post
  A thread dedicated for those OMG ITS BACK IN STOCK! moments. Because everyone's keeping an eye out for sumpin' and who wants to keep an eye on a bajillion threads (even though there probably still will be). 
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Someone was looking for the Bite Rose Gold/Fig duo from the holidays and I can't remember who, but it's back in stock! see post
Fall / Winter Found in the Wild 2016 (and Holiday Too!)
All that is new on the Sephora site posted in one thread. If I remember correctly, sometime around mid-to-late August early holiday and many fall items start showing up on the Sephora site. So this thread is a place to post all of the new items or brands showing up here (or elsewhere if you want)....updated for Fall and Winter 2016. I will miss most so if you see a new item please post it!!    
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HALL OF FAMER heartsmyface / HALL OF FAMER HALL OF FAMER / replied
I was able to buy it yesterday but it says it's coming soon now.  Dunno.   see post
can i return something without order summary??
I ordered online, but got a different shade than expected. I threw out the order summary on accident, but do i need it to return the item to a store?
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mspaigemarie / RISING STAR / replied
Thank you!! see post
How to get free products??
hi there i saw another girl post on here that she get free products sent to her from sephora and sol janiero!!!!!! I like to know how this work?? is there sign up somewhere? lol i never got free stuff but it it look amaze!! what do i have to do, i am excite to be here and excite to get products lol i appreciate what help. ty!!   (hi this my first post lol so plz excuse if i did it wrong lol 😘) 
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BEAUTY MAVEN ilikemakeup2203 / BEAUTY MAVEN BEAUTY MAVEN / replied
i get like reward then?? tyvm @sabina for ur help!!!!!! 😘 see post
how often does the website restock products?
olivialeone / FRESH FACE / replied
When will Sephora be restocking the kat von d brightening powder  see post
ABH Concealer
I bought the ABH Concealer in a pot last month, and now it's sweating and it's smells really bad, like it's gone off or something. Has anyone else had this problem? When I contacted ABH, they just said that if I don't like the smell, I should return it. So I guess it's supposed to smell like rotten eggs or something?
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Thanks for the reply! I think I'll return it. see post
PLAY! by SEPHORA Invitation FAQs
PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!   For those of you already on the waitlist as of April 8 th , 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.   If you would like to join the waitlist, please enter your email by visiting . You will be included in future months’ invitations.   Q: When will invites be sent out to people who are on the waitlist? A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.   Q: Where does PLAY! by SEPHORA ship? A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.   Q: If I do get an invite, am I guaranteed a box? A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.   Q: Will Canadians have an opportunity to subscribe? A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.   Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me? A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.   For more PLAY! by SEPHORA FAQs please visit the following link>
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Debbieoc / FRESH FACE / replied
Thank You  I think you just invited me to Play by Sephora. I hope that it's true. see post
Korean skincare fans: ph adjusting toner at Sephora
At sephora, which ph adjusting toner should I look for? So far I have only heard about Belief. But I dont know if its ph is really low.  Any knowledgeable Korean skincare fans here?
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Thank you @tsavorite!    @Alexmarya let me know if I can help in any other way! see post
Purchase tonight at SIJCP not showing on account?
Is there any way to get points added to my account? I purchased four items tonight at Sephora and it's not showing up in purchases or giving me points.
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Hi Hopeful4 It can take up to 48 hours for a purchase made in one of our stores inside JCPenney to post to your account. I see your purchase from yesterday has now poste... see post
Order cancelled
My order was cancelled due to an "" Unsuccessful Authorization"", but they still charge my credit card. how long does it take now to refund the amount that they charged???? 
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Hi Juliec14, I'll be happy to check on this for you and will send you a message with more information.  see post
Live Chat
DISCLAIMER: SEPHORA DOES NOT HAVE HAVE A "LIVE CHAT" FEATURE.   It just dawned on me to wonder why Sephora doesn't have Live Chat for Customer Service and product/shade recommendations?  Bobbi Brown does.  MAC does.  Why behind the times Sephora? 
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Glitzandglammxx / RISING STAR / replied
what product can I use to lighten the lips ?    see post
Project 5 Pan: For Those of Us With Commitment Issues
Hopefully I am not stepping on any toes with the No-buy thread or P10P of the past- but I know I require inspiration to use up long neglected products and have never actively sought to finish something up. It can be thrilling! It's almost as good as buying new product, right?*   Feel free to join me in forcibly integrating products I should probably just throw away into my routine in an effort to finish them off. Pick 5 products (doesn't need to be full size, baby steps) and begin!   My 5 Pan Challenge: 1. Chanel Rouge Gabrielle 2. Benefit 'That Gal' highlighter 3. Glossier face mist 4. MAC eyeshadow quad from circa 1912 5. Dr. Jart Cermadin day tint deluxe sample     (*Wrong)
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Great job @glossyguru see post