I'm trying to add my birthday gift to my cart but it's not letting me check out and says it can't be shipped to my location but I've brought tarte things from Sephora before and they have shipped perfectly fine to my location please can someone help ? I'm a customer from the uk ?
Hello, I just received the Estee Lauder Modern Muse Le Rouge To Go Gift Set as a gift but I would like to return it. I have not used any of the products and they remain in the packaging that I received them in. I do not have a receipt and I do not know when the item was purchased. The Sephora site says that it is an online exclusive and limited edition but it is still available for purchase. Would I be able to return this item in-store for cash or store credit? Thank You!
EXCHANGE AN ITEM TWICE? So I got an Anastasia Beverly Hills cream palette for Christmas this year. The color ended up being too dark (i could tell before even touching it) and looked dried out so I never even used it, just went in and exchanged it in January for a lighter shade. The original date my mom bought it was Nov. 27th. After exchanging it I have not tried the new one until now, and this color doesn't work either its not for my skin color and it made my cheeks break out. They are just so much i'd hate to lose out, I don't want money back or anything to that nature, i'd just like a piece of makeup that isn't going to go to waste. My question is if Sephora would allow me to make another exchange? i never make returns/exchanges this was my first ever. I also have both original receipts from the OG purchase and from the first exchange as well. Anyone who can help i'd really appreciate it! CommunityUsersPrivate Messages
I purchased the Sunday Riley power duo from a Sephora store. I used it a couple of days ago and woke up with an pretty bad allergic reaction. I won't ever be using these two products on my skin again, and would like to return them asap. However, I don't have the physical receipt, and I can't find this product in my online purchase history anymore. Can I still return this product at a Sephora store, or get a store credit? Thank you in advance.
I received a survey email from Sephora -- I'm just wondering if it's a legitimate survey or spam? I haven't seen the email address posted anywhere as one that comes from Sephora -- firstname.lastname@example.org. Thanks!! 💖
I went in today to redeem my 50 bonus point card from my play box. The associate at the register told me she would go ahead and give it to me anyway as the company hasn't been very open in letting people know but that in the future you now have o buy a full size item from the play box to redeem the card. She was very nice about it and gave me a small sample as apology which was nice. Is what she is saying true? The 50 bonus points has been a reason to go in and buy something each month. Like today a metallist liquid foil lipstick. However if this is indeed the case, there are months where the bonus points are going to go to waste as there isn't always something I want in full size. I get why they would like to do it his way but it seems this policy change if indeed it is true would hurt sales instead of help. I'm sure I'm far from being the only one who won't go in monthly now to unit something to use the card.
Has anyone tried returning products (via mail) and had customer service tell them their product center received an empty box with only a packing slip inside? This just happened to me today... I returned around $130 of face products (they broke me out/allergic reaction) in January, got the confirmation from the warehouse they received my return and were processing it over two weeks ago. I recently inquired about the status of my return, and they wanted me to call customer service, which seemed silly to do just to check the status. I emailed them all the info (order number, the items in the package, and the tracking number) and still called my cell. Left a message saying they got an empty box and to call them back, but then continued to email me. I asked what I was supposed to do next in this process and they just stopped communicating with me... So, has anyone else had issues with mailed returns? I had previous issues (around two or three years ago) mailing returns, but it seemed like they updated their system, giving you tracking info, etc. I guess not.
Does Sephora offer in Store pick up? I really hated when I checked online it said it is available in near my store. when I actually came to the store they did not have it . I wish sephora offer in store pick up . that way I don't have to wast my time to the store. Especially she they launch new products, that way I can reserve the item. Do you agree ?
I am beyond fuming! Like is my order lost or something it almost been two weeks!! And there STILL not showing any signs of delivery oh my god like seriously? Someone needs to do something cause I'm done.
I am honestly beyond disappointed now. After having my order pushed back and forth for over a week, I was supposed to receive it today. But again, it is STILL showing no signs of delivery. The tracking website has been saying "In Progress" for the past two days even though it shows my has arrived in Brampton. I'm seriously at a loss for words and extremely frustrated at Sephora for this inconvenience.
Ok, so I'm not the person who rants online but Sephora gave me such a hard time I just had to. Over a WEEK ago, I ordered some Tom Ford Beard Oil as a gift for someone. Mind you, it was IN STOCK when I bought it along with some free samples. However, the very next day it was showing me that it was out of stock. So I thought ok, maybe I can wait an extra day However, after it was in stock, something happened to my shipping. Mind you, I ordered last Monday and now it's Tuesday, still with no signs of my item arriving yet. It told me on Monday that my item has been rescheduled for the NEXT business today. As I checked online today, it still isn't showing any signs of it delivering yet. It arrived in my area yesterday and still isn't on a truck or ready for delivery. I am so frustrated as this was my first time buying ANYTHING for Sephora through a friend recommendation. But after this first impression, I can't see myself buying anything anytime soon from you guys unless something is resolved. I am very disappointed as my item is almost 8 DAYS late. I hope Sephora can make up for this as I am immensely disappointed. P.S.( This was a Canadian order and they told me the day after that it would be delayed 1-3 days however, it's almost been 8!)
Is there a way I can find all my posts (at least the ones I started) together. I both bookmarked and subscribed to each post I made, but in the forum nor through my profile/account do I see any links to see my bookmarks, subscriptions, or posts. This is a forum so there must be a way?
I have two orders that I placed five days ago and they both say they are still processing. Typically my orders are shipped out within an hour of the purchase and typically arrive in two days. The money has been taken out of my account so it isn't an issue of payment. I've contacted Sephora about this problem but I just got a generic response. I'm wondering if this is happening to anyone else or what I should do. Thanks!
This week I went to Sephora. I didn't have my Sephora card and I told the lady this. She told me that I could add the points later, but I have no idea how. Does anyone know if this true, and if so, how? Thanks!
Hello, my package stated it was delivered last Thursday, and it wasn't. I have shed MANY tears over this package because it is for a client I am doing makeup on and I spent $133!!! I have filed a claim with UPS, can someone PLEASE HELP ME get a replacement order??? I am begging you
I reached VIB Rouge in December however the welcome kits were out of stock online. Now every time I go to my cart I still dont have the option to add a welcome kit even though I havent received one yet. Any suggestions? Thanks!