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Birth date
Hi i accidentally put my birthday a wrong date and it needs to be may 28th could you please fix it so i can get the birthday gift? Thank you!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi aynur,   I've updated your birthday to May 28th :) Happy birthday!   Always, Danee see post
Why am I no longer able to see reviews on products?
BEAUTY MAVEN pinkbonbon / BEAUTY MAVEN BEAUTY MAVEN / replied
This problem has been going on for weeks.  They keep telling you to clear Cookies, use different browser, etc....but they never fix the problem.   So many people have co... see post
Hi can someone help me change my birthday date to may 15 please?
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Aleaylin, I have updated that for you :) see post
edit review
Hi, i just reviewed the KAT VON D Blotting powder and realized that i reviewed the wrong shade in my review... wanted to edit the post to put the correct color... can someone help me out? Thank you!
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BEAUTY BRAINIAC Nodeulee / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Thanks so much for taking care of that for me :)  see post
Sephora VIB
I must've created two accounts at some point because I have a Sephora VIB card but when I log onto my account it says that I am only a "Beauty Insider" and when I search my purchase history, none of the products that I bought that boosted me to the VIB status, show up. How do I connect the two accounts then? I have tried using all of my old passwords and I have even checked my spam mail to maybe find the old account. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Milicarados, I will send you a message to help. see post
I just used Apple Pay with the Sephora app...
It did not crash, but my Apple Wallet did say a transaction went through but it seems to me that my order did not process through? Because the items I wanted to purchase are still in my cart and I did not receive an order confirmation from Sephora... Is this happening to anyone else? *First time ordering through the app, so not sure if it's the app or Apple Pay, or both*
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taytaymarie / FRESH FACE / replied
I just had the exact same problem, I tried it twice and both times said done yet kept me on the checkout screen and all items were left in my cart. What does this mean? ... see post
Wrong samples
Whatever samples I select with my online purchase, I never receive the same. But i can still view them available in the samples section. Does that happen to anyone? They even show up in my purchase history which is incorrect.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @bcain,   I'll send you a private message shortly to further assist you with this.  see post
What do the titles mean?
What's the difference between a Beauty Guru and a Hall of Famer?
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @corkeydalie   What @veronika23 said is correct! It basically changes based on how much you use BeautyTalk. Soo the more you post and interact, you will change yo... see post
Who runs BEAUTYTALK
In need of the appropriate person who runs BEAUTYTALK regarding an unpleasant experience on this board. The moderator has not responded and the issue is worth escalating, Regarding Sephora's guidelines, they are perfectly acceptable and understandable, however left feeling it was not acknowledged. At the moment, the fun of shopping @Sephora and trying to participate on BEAUTYTALK  has certainly taken the enjoyment away.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DutchSteffi,   I'm so sorry to hear about this! I'm sending you a private message to gather a bit more information from you.    Always, Danee see post
BI Account Fail
I have an account and I am a VIP member but every time I enter my birthday to be a BI member is says "account fail."
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Itlms22,   I'm sorry to hear about this! I'll send you a PM to assist you further.   Always, Danee see post
Beauty Insider points
I recently bought some items at a Sephora store and forgot to show them my Beauty Insider card. Can I still get points from it? Thanks
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI leslie52,   I'm sending you a pm to assist you :)   Always, Danee see post
Missing samples from Sephora.com Order
I received my order today, and none of the samples, including the deluxe sample (Sunday Riley Luna Oil), came with the order. The only thing I received with my order is the post card-sized one-time use sample of the Tom Ford Noir fragrance, but nothing else.    To give a bit of a background, I have received numerous orders in the past that came with no samples (not substitutions, just plain old nothing!), so I had to take my time to complain a few times so that they can be rectified. I was told at the time that a "special team" was assigned to pack my order, and a good number of orders since then have come in perfectly.. until today. I called the rouge concierge line a few minutes ago, and while Travis was certainly sympathetic, he wasn't able to offer anything. He added that he couldn't offer any points either, because I wasn't allowed to have points added in manually.. which he said has to do with the previous complaints about the same issue and the compensatory 50-100 points that were added a few times. Seriously?    So... what I'm told is that for the mistakes that Sephora has made and for my time and effort to make sure that I receive my items as I ordered I'm supposed to just sit back and get gypped? I'd very much like to have a mod reach out to me to correct this matter. Thank you.
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FricKing / FRESH FACE / replied
Same thing happened to me today. I received the items I ordered, my 100 pt sample, but not the 3 samples that I had picked (I understand substitutions sometimes have ... see post
Part of my order is missing. Can someone please help me?
Hello,   I ordered all of the Stila Magnificent Metals Glitter & Glow Liquid Eye Shadows during the Spring Sale event, save for Smoldering Satin since it was out of stock. Unfortunately, 2 of my items didn't arrive from my order (Sea Siren and Sunset Cove). My credit card was charged for the full amount of my order. Can someone help me? I got them with the 15% off and would rather wait and get them sent to me when they come back in stock, if necessary, so that I don't have to pay extra for them. Thank you for taking the time to read this!   Warmly, Michelle
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Makeuplover94, Oh no! I will send you a message to help. see post
Adding points with a receipt?
I recently bought products at a Sephora store and the cashier said she couldn't find my beauty insider account. Is there any way I could add the points right now? I have the receipt
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mluong13,   I can assist you with this :) I'll send you a PM now.   Always, Danee see post
new promote code
I have the same question. I REACHED VIB on line. BUT they don't send me new promotion code. I don't have any discount...So what should I do.....
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Suoxiaohuol, You can use the promo code VIBSPRING through 4/24. Happy shopping! see post
Q. Physical VIBR card
I'm wondering how people are getting their physical VIBR cards because I didn't get one... I was told that Sephora is no longer having any physical VIBR card. TT TT is there any way to get one? I really want to get one... 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Michelle1008,  We are going digital, so you can access your mobile Rouge card on the app.  The physical cards are no longer included in the Rouge welcome kit. see post
Paid with Apple Pay but no order confirmation after payment?
I just paid using Apple Pay on the Sephora app. The charge went through but the app still says I still have items in my basket, prompting me to checkout and pay again... what happened to the first time I paid? Why didn't I get an order confirmation?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nina31, I will look into this and send you a message to help. see post
I put a fake birthday when I signed up, can I change it to my real birthday May 17?
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @sabbinanti,    I'll look into this for you and I'll send you a private message. Thanks!   Best, Mali see post
sephora play
i just joined play by sephora when will i get my april sephora box??? or when will i get a tracking e-mail???
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @bugabooshelly,   I just sent you a private message regarding this. Please check your inbox when you can. Thanks! :)   Best, Mali  see post
HOW TO LINK MY SEPHORA VIB CARD WITH MY ACCOUNT
I need help linking my VIB card that I just got in-store at Sephora. I made a sephora account few months, I thought I could link my card to my sephora account online but  I'm having trouble doing so. Any help would be nice!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ashtonvinsonn, I will send you a message to help. see post
BIRTHDAYS
I need to change my birthday to the 16th of April because I accidentally put in 16th May and I dont know how to do that? xxx
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shimmerglow,   I've updated your birthday to April 16th for you! Happy early birthday!   Always, Danee see post
Q. How does this work?
Hi Everybody, Im new to this forum and im kinda confused? Is there different levels of beauty talk members? Where can i see the different rankings? How do you gain the best ranking?  Thanks so much
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2nd Unsuccessful Authorisation
This is the second time I've had 'Unsuccessful Authorization', first time was understandable as my shipping warehouse in the US is not allowed according to Sephora's terms and conditions, but this time round I've tired sending it to my friends address and it came up with the same 'Unsuccessful Authorization'. Is someone able to message me personally as to why this has occurred?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @clairejporter,   I'll take a look at this and I'll send you a private message.    Best, Mali see post
When is the Marc Jacobs coconut tan bronzer set to release%3F
I was just wondering if you could tell me when the Marc Jacobs coconut tan bronzer would be released
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BEAUTY BRAINIAC MrsRuffin / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
I didn't know it had already been released originally. It says that it was limited edition. Do you know if it will for sure be coming back at some point? see post
No beauty points!
I purchased the INVISIBOBBLE Time To Shine clear hair ties and the Marc Jacobs Daisy. Unfortunately I did not get my points. What can I do to get them?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lilymccullough, I will send you a message to help.  see post
How can I get help with combining an old Sephora points acct with a new one ?
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @DoraLee09,   I'd be happy to help you with this! I'll send you a PM. :)  see post
support: website access denied.
You don't have permission to access " http://www.sephora.com/  " on this server. Reference #18.3f0ad817.1491259232.65e4c22
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi zichun,   I am not familiar with that specific error message, but it sounds like you may need to update your plug-ins, or clear the cookies and cache on your inte... see post
Can you help me to change my birthday date? My actual birthday is on Nov 11th. Thanks.
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi @Suzy2333,   I have updated your birthday on your account. You may want to log out and then back in to see this update. Thanks!   Best Wishes,   Janean see post
Tarte Make Believe In Yourself Palette
Would you be bringing the products of the Tarte Make Believe In Yourself collection to stores? I really love the collection and I would like it to be sold at Sephora stores.
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BEAUTY BRAINIAC makeuplover1307 / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
thank you for responding see post
Can we get some Drunk Elephant sets in Canada?
I've been wanting to try the Drunk Elephant line for quite some time, and have noticed it starting to pop up in some retail locations. Is Sephora/ Drunk Elephant planning on putting together some sets that will be available in Canada?
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BEAUTY CONNOISSEUR XLemonX / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Thank you! Both myself and my mother want to try the whole line. see post