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Create BI Account failed wo
Hello! I placed an order yesterday worth 299 points but I am getting the error  Create BI Account failed when I try to make the account. Any suggestions? Thanks!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I am closing this thread. If you have a similar issue, please send me or any of the other mods a private message so we can help or you can create a new thread under the... see post
Help in deleting a review
Hi! I was posting a review for my Make Up Forever Artist Rouge Lipsticks and I didn't write a title for the review and I never clicked the box to say I received my products as a free sample since I was doing it on my phone and I didn't see the option. Would someone be able to remove my review so I can post it correctly this time? Thank you!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jennypho, I have removed that for you. It can take a few hours to update on our site.  see post
Points
My Beauty points that I earned at Sephora store is not showing up online account
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Ayushre,   I am very sorry about that! I will send you a private message, so that I can help you with this. Please check your messages when you get the chance. ... see post
Beauty Points
Hi there,   I made a couple of purchases in July and just noticed that my points were not added to my account.    Thanks!
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @hannah614,   I am very sorry about that! I will send you a private message so I can help you with adding your points to your account. Please check your messages... see post
Want to redeem points for something I got, no receipt??!
I recently bought the Urban Decay "freelove" eyeshadow. But the lady didnt scan my VIB card so i didnt get points for it. Is there any way i can have it added to my account now? Unfortunately I lost the receipt... so I dont know
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RachelHur,    I would be happy to assist you with this! I'm going to send you a private message. Please check your inbox when you have a moment. Thank you.   ... see post
How Do I Add Friends?
I'm not sure how to add friends in this community? Is there how-to information posted somewhere that I can read? 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AryaStark7,   To add someone as a friend, just click their username, and then you should see the option to "add to friends" in the top right corner, above "send p... see post
Help deleting a review
Need help deleting a review I wrote on the mufe artist rouge lipsticks so I can submit another review and check off the box saying I received the product to review.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jennypho,   I'm going to send you a private message regarding this. Please check your inbox when you have a moment. Thanks!   Best, Mali see post
Sephora Metamorphosis Exfoliating Powder
Is Sephora Metamorphosis Exfoliating Powder discontinued?
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BEAUTY RESIDENT artstudent1 / BEAUTY RESIDENT BEAUTY RESIDENT / replied
but now this is disontinued too? see post
How do you see what is in your August Play! by Sephora?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Roxy2012,   You're welcome to visit the following link to see a preview of August's PLAY! box.    http://seph.me/2aYFxad   Enjoy! :)   Always,   D... see post
Update Birthday
When I created my beauty insider account, I forgot to enter my birthday but would still ike to receive my birthday gift. Is there any way I can edit that?
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GHD use in USA and Australia/NZ via adapter plugs
Hi, I'm keen to buy the GHD Electric Pink Deluxe Set ITEM 1864958 - I live in both New Zealand and USA.  Will this still work (and not break) if I plug it into an AU/NZ adapter plug when I am in NZ? Thanks
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @HBNZ,   According to GHD.com this item has a universal voltage to deliver the same outstanding performance wherever you are in the world.    Best Wishes, ... see post
does Makeup Forever no longer make their rouge artist natural lipstick in N9? Is there any lipstick that are similar to it?
   
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi erincolleen1127,   Regretfully, the MUFE Rouge Artist Natural Lipstick in N9 has been discontinued on our website. I'm sorry about that! I'd suggest trying the st... see post
getting my makeup done for homecoming
So I was wondering if anyone could tell me what its like to get your makeup done at Sephora? I am trying to find a good place to go to for homecoming, last year I went to mac but I just want to explore and see if there are any better places such as Sephora. And also how much does it cost and does it work better to call or come in to make your appointment.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mia11901,   Our Sephora stores offer 45 minute complimentary makeovers with a minimum $50 store purchase :) I'd suggest booking your appointment at least a week i... see post
Elle Mag subscription
Hi!   I need to change my address on my Elle subscription that I received through Sephora. How do I do this?   Thanks!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emilybee3,   I will send you a PM to help you with this!   Always, Danee see post
Need to edit a review please!
Hi! I didn't get an option to tick the 'received as a sample' when I posted my review, can you help me edit or delete the old one please? Thanks
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Zenybee,   I've removed your review for you. Please allow up to 24 hours for this to update on our website :)   Always, Danee see post
Lashtash to go voucher use in Canada?
Hi guys, I just purchased this favourites set online and then read that it says redeem the voucher at a US store. Has anyone tried to redeem this in Canada? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ZSahar,   I'll send you a PM to help you out with this! see post
Travel
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Blondale,   I am sorry about that. It is available now on Sephora.com. Thanks!    Best Wishes,   Janean see post
Multiple beauty insider cards
I have three beauty insider cards, as the first two broke and were replaced by sales associates, however the first card is the one linked to my account and I have points and purchase information associated with the other two cards. I've tried to get sales associates to link the cards, as well as someone on the phone support but it has been unsuccessful so far. Does anyone know what I can do to fix this?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SarahisaBaker,    I'm sorry about that! I can definitely fix this for you. Sending you a PM now :)  see post
Unsuccessful Authorization
My order status says Unsuccessful Authorization however money has been charged from my account. What do i do?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @annab1,   I am very sorry about that! I will send you a private message in regards to this shortly. Please check your messages when you get the chance. Thanks! ... see post
Delete review
I recently reviewed the ysl neutralizers but now I want to delete it. How do I go about doing that?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I am closing this thread. If you have a similar issue, please create a new thread under the Customer Service board or you can send me or any of the other mods a PM. Tha... see post
Linking card to account
Hi! I need help to link my beauty insider card to my account, how to do that?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi achanderella,    I can help with this! I will be sending you a private message requesting more information. Please check your inbox momentarily.   Best, Mal... see post
Connecting my card to my account
Hi! I know you must get this a lot, but i was wondering if you could help me connect my beauty insider card with my online account? That would be much appreciated!
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Upama,    I would be happy to assist you with this. I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thank... see post
why do I keep getting re-directed to the Canadian site?
I amd located in Canada and used to be able to shop sephora.com and ship items to my US address with no issues. The past few days I keep getting re-directed to the Canadian site and am unable to view items that are only available on .com. I use google chrome. Does anyone know why this is happening all of he sudden?    For example, every time I try to go to  http://www.sephora.com/the-nude-ist-show-lipstick- lip-liner-collection-P410665?skuId=1827476&icid2=p ... I get redirected to the Canadian "item not available" page  
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi greenteafueled,   Sorry for the confusion! It sounds to me like you may just need to clear your cookies/cache in your browser. Once you've done that, to change fr... see post
Hello, my order says "unsuccessful authorization", I would like to know what is going on with my order?
Hello, my order says "unsuccessful authorization", I would like to know what is going on with my order?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Michelle1515,   I will send you a private message in regards to this. Please check your messages at your earliest convenience. Thank you!    Best Wishes, ... see post
i need to delete my review i missed some things on it
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Paulechi, I have removed that review for you. It should come down within a few hours. :) see post
Unsuccessful Authorization - Two of my recent order cancelleds
The following orders I placed are cancelled saying 'Unsuccessful Authorization'. The emails I sent to Sephora hasn't been replied. Can someone suggest what this error means, i'm sure i have entered correct details.    
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi annch,   I will check on this for you and PM you shortly with more info! see post
Hi, my BI card and my Sephora account are not connected, so I cannot use it when I order products online or view my points. Please help!
Hi, my BI card and my Sephora account are not connected, so I cannot use it when I order products online or view my points. Please help!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kalliepayton, I will send you a message to help see post
My account
How can I change my birthday? It wouldn't let me change it when I created the account
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi daniw7,   Yes, I can update this information for you :) I'll send you a PM.   Always, Danee see post
Beauty Insider
I cant figure out how to link my beauty insider card to my online account
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nichole465,   I can combine your accounts for you - I'll send you a PM! see post
I have a VIB card but it doesn't show up on my account. How do I link my card with my account?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi krp93,   I'll send you a PM to assist with this! see post