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My account says i have 0 points
My beauty insider card online says i have 0 points but in store it says i have 400 or more points by now so i need help getting my points to show up 
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Glenda28,   I will send you a private message so that I can help you with this. Please check your messages when you get the chance. Thanks!    Best Wishes, ... see post
how can i delete my sephora account?
i forgot i had this one and made another one, and now i don't need this account. can someone help me delete this account?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi wongsamanthaaaa,   I'm sending you a PM to assist you further!   Always, Danee see post
Trying to add my birthday gift to my cart
I'm trying to add my birthday gift to my cart but it's not letting me check out and says it can't be shipped to my location but I've brought tarte things from Sephora before and they have shipped perfectly fine to my location please can someone help ? I'm a customer from the uk ?
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SPECIAL GUEST Zara158 / SPECIAL GUEST SPECIAL GUEST / replied
Okay so I've tried to add the other gifts to my basket to see if they would work but they don't either so does that mean I can't redeem my birthday gift with you guys ? ... see post
Returning a gift?
Hello, I just received the Estee Lauder Modern Muse Le Rouge To Go Gift Set as a gift but I would like to return it. I have not used any of the products and they remain in the packaging that I received them in. I do not have a receipt and I do not know when the item was purchased. The Sephora site says that it is an online exclusive and limited edition but it is still available for purchase. Would I be able to return this item in-store for cash or store credit? Thank You!  
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @saltedpeaches!   We suggest contacting your local Sephora store for more information. Additionally, the person who gifted it to you can provide you with the orde... see post
NEED TO EXCHANGE A PALETTE FOR THE SECOND TIME. PLEASE HELP!
EXCHANGE AN ITEM TWICE?    So I got an Anastasia Beverly Hills cream palette for Christmas this year. The color ended up being too dark (i could tell before even touching it) and looked dried out so I never even used it, just went in and exchanged it in January for a lighter shade. The original date my mom bought it was Nov. 27th. After exchanging it I have not tried the new one until now, and this color doesn't work either its not for my skin color and it made my cheeks break out. They are just so much i'd hate to lose out, I don't want money back or anything to that nature, i'd just like a piece of makeup that isn't going to go to waste. My question is if Sephora would allow me to make another exchange? i never make returns/exchanges this was my first ever. I also have both original receipts from the OG purchase and from the first exchange as well. Anyone who can help i'd really appreciate it! CommunityUsersPrivate Messages
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi xcheeeks,   I'm sorry to hear both of these palettes didn't work out for you! I'd recommend contacting your local Sephora store directly for more information rega... see post
refund question
I purchased the Sunday Riley power duo from a Sephora store. I used it a couple of days ago and woke up with an pretty bad allergic reaction. I won't ever be using these two products on my skin again, and would like to return them asap.   However, I don't have the physical receipt, and I can't find this product in my online purchase history anymore. Can I still return this product at a Sephora store, or get a store credit?   Thank you in advance.
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BEAUTY MAVEN vitajulz / BEAUTY MAVEN BEAUTY MAVEN / replied
Hi Stephanie,   Thank you for helping me. I just went to a Sephora store in Toronto, but they said they can't refund or give me a store credit because this product was... see post
Opinion email
I received a survey email from Sephora -- I'm just wondering if it's a legitimate survey or spam? I haven't seen the email address posted anywhere as one that comes from Sephora -- opinions@beauty.sephora.com. Thanks!! 💖
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mdk27,   Yes, this is legit, feel free to take the survey if you're interested! see post
profile info
my birthday in my profile is wrong it says it's january first but its actually feb. 25 idk how to change it so that i can get my birthday gift
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beautygurl2,   I've updated your birthday to February 25th for you :) Happy early birthday!   Always, Danee see post
Sephora play 50 point card
I went in today to redeem my 50 bonus point card from my play box. The associate at the register told me she would go ahead and give it to me anyway as the company hasn't been very open in letting people know but that in the future you now have o buy a full size item from the play box to redeem the card. She was very nice about it and gave me a small sample as apology which was nice. Is what she is saying true? The 50 bonus points has been a reason to go in and buy something each month. Like today a metallist liquid foil lipstick. However if this is indeed the case, there are months where the bonus points are going to go to waste as there isn't always something I want in full size. I get why they would like to do it his way but it seems this policy change if indeed it is true would hurt sales instead of help. I'm sure I'm far from being the only one who won't go in monthly now to unit something to use the card. 
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SPECIAL GUEST Hopeful4 / SPECIAL GUEST SPECIAL GUEST / replied
Hi Danee I just wanted to check if you had found anything out. Granted, I don't have the card itself in front of me anymore, but the paper it was attached to I checked ... see post
Does Sephora offer in Store pick up?
Does Sephora offer in Store pick up? I really hated when I checked online it said it is available in  near my  store. when I  actually came  to the store they did not have it . I wish sephora offer in store pick up . that way I don't have to wast my time to the store.  Especially she they launch new products, that way I can reserve the item. Do you agree ?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I am closing this thread. If you have a similar question, please create a new thread under the Customer Service board. Thank you! see post
Return Issues: Empty Box
Has anyone tried returning products (via mail) and had customer service tell them their product center received an empty box with only a packing slip inside? This just happened to me today... I returned around $130 of face products (they broke me out/allergic reaction) in January, got the confirmation from the warehouse they received my return and were processing it over two weeks ago. I recently inquired about the status of my return, and they wanted me to call customer service, which seemed silly to do just to check the status. I emailed them all the info (order number, the items in the package, and the tracking number) and still called my cell. Left a message saying they got an empty box and to call them back, but then continued to email me. I asked what I was supposed to do next in this process and they just stopped communicating with me...   So, has anyone else had issues with mailed returns? I had previous issues (around two or three years ago) mailing returns, but it seemed like they updated their system, giving you tracking info, etc. I guess not.
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BEAUTY CONNOISSEUR Amelia143 / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Thanks, Stephanie, I replied back last night. Any updates? I'm getting the run around with Customer Service, where they keep telling me they got an empty box, which I cl... see post
For the 3x the points on fragrances, are any fragrances excluded & if I have 0 points will a $150 fragrance purchase make me a VIB?
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Miya96,   All fragrances are included in the promotion and should have a banner on the product page to confirm. Additionally, your Beauty Insider status is not de... see post
Q. Sephora Play Box
I know birchbox allows you to "gift a subscription". Is that possible with the play box? Is there any other box around the same price point that is worth a present?
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Hey just made an account and it won't let me link my VIB card?
I am trying to link my VIB card but it won't let please help
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Zikea,   I would be happy to link your accounts now. I'm going to send you a PM now so I can assist you. Thanks! see post
Profile
Hi! On my profile i have the wrong birthday. I wanted to know how can I change this to February 7. Thank you. 
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @cortes27,   I will update this for you! Please check your account shortly to see the update. Thanks!    Best Wishes,   Janean see post
No balance showing on gift cards
I purchased 6 gift cards, each in the amount of $25 at the beginning of January. When my friends went to use their cards, they are showing a balance of $0. Please help! I have spent $150 for nothing!  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi foxyblonde88,   I'm so sorry to hear that! I'm sending you a private message so I can assist you with this! Always, Danee see post
Where is my order??
I ordered something almost 2 weeks ago order number: where is my order?????? I tried calling Canada post and there not picking up can someone from Sephora call this is ridiculous!!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gill98, I will look into this for you and send you a message with more information. see post
Fuming
I am beyond fuming! Like is my order lost or something it almost been two weeks!! And there STILL not showing any signs of delivery oh my god like seriously? Someone needs to do something cause I'm done. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gill98, I am so sorry to hear that. I will look into this for you and send you a message with more information.  see post
Disappointed
I am honestly beyond disappointed now. After having my order pushed back and forth for over a week, I was supposed to receive it today. But again, it is STILL showing no signs of delivery. The tracking website has been saying "In Progress" for the past two days even though it shows my has arrived in Brampton. I'm seriously at a loss for words and extremely frustrated at Sephora for this inconvenience. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gill98,   I'm so sorry for the order delay! It sounds like the shipping carrier is experiencing delays if they have not yet delivered your package, so I would be ... see post
Q. Really Disappointed
Ok, so I'm not the person who rants online but Sephora gave me such a hard time I just had to. Over a WEEK ago, I ordered some Tom Ford Beard  Oil as a gift for someone. Mind you, it was IN STOCK when I bought it along with some free samples. However, the very next day it was showing me that it was out of stock. So I thought ok, maybe I can wait an extra day However, after it was in stock, something happened to my shipping. Mind you, I ordered last Monday and now it's Tuesday, still with no signs of my item arriving yet. It told me on Monday that my item has been rescheduled for the NEXT business today. As I checked online today, it still isn't showing any signs of it delivering yet. It arrived in my area yesterday and still isn't on a truck or ready for delivery. I am so frustrated as this was my first time buying ANYTHING for Sephora through a friend recommendation. But after this first impression, I can't see myself buying anything anytime soon from you guys unless something is resolved. I am very disappointed as my item is almost 8 DAYS late. I hope Sephora can make up for this as I am immensely disappointed.  P.S.( This was a Canadian order and they told me the day after that it would be delayed 1-3 days however, it's almost been 8!)
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @Gill98,   I'm so sorry to hear this! I'm going to look into this and send you a PM soon.  see post
Giorgio Armani Power Fabric Foundation in store?
Can BeautyTalk Support let me know when Giorgio Armani Power Fabric Foundation will be available in stores? I'm in CA in the LA area
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nattygirl,   Each of our Sephora store's inventory and shipments vary. I'd suggest contacting your local Sephora store to see if they have any information if and ... see post
Where Are My Posts?
Is there a way I can find all my posts (at least the ones I started) together. I both bookmarked and subscribed to each post I made, but in the forum nor through my profile/account do I see any links to see my bookmarks, subscriptions, or posts. This is a forum so there must be a way?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi XShedenX,   On your BT profile page, you should be able to see all of your BT posts under the "MY ACTIVITY" section! Are you not able to view them?   Always, ... see post
Order still processing.
I have two orders that I placed five days ago and they both say they are still processing. Typically my orders are shipped out within an hour of the purchase and typically arrive in two days. The money has been taken out of my account so it isn't an issue of payment. I've contacted Sephora about this problem but I just got a generic response. I'm wondering if this is happening to anyone else or what I should do. Thanks! 
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SPECIAL GUEST annaleise / SPECIAL GUEST SPECIAL GUEST / replied
No problem! Two of my orders have shipped today but its a little weird. I'm waiting on a total of four orders and my first two placed haven't shipped but the last two ha... see post
Giorgio Armani Power Fabric Foundation
Does anyone know when the new Giorgio Armani Power Fabric Foundation will be available on Sephora.com?
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HALL OF FAMER Blackwhiskey / HALL OF FAMER HALL OF FAMER / replied
I have tried this foundation. I am a combination skin. I am normal and I have an oily t zone especially my nose. No matter what I use, the foundation usually always slip... see post
Censored "bad words" that aren't bad?
I am trying to send a private message and the "bad word" filter is trying to censor words like Maybelline and MAC.   Is anyone else having this issue, or know how to fix it??   TIA
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BEAUTY PRO poshpepper / BEAUTY PRO BEAUTY PRO / replied
@JaneanBT Great, thank you!! see post
Q. Adding points after a purchase?
This week I went to Sephora. I didn't have my Sephora card and I told the lady this. She told me that I could add the points later, but I have no idea how.   Does anyone know if this true, and if so, how?   Thanks!
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Danotte / FRESH FACE / answered
A. I was told I had to call the number.  What's messed up is that the cashier asked me if I wanted to join after she rang me up.  I'm thinking she should've offered to sign... see post
Play! January 2017 Box broken item
Hello Ladies!   Just wanted to see if anyone else who got their Play! January box with a broken Clinique lipstick    
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BEAUTY CONNOISSEUR desiraev4 / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
My Clinique lipstick was also broken off in the lid. Such a bummer since it was the only thing in my box I was excited for.  see post
Do in store beauty insider points transfer online?
I signed up in store and was told I had 65 points but when I registered online its showing I have 0.
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HALL OF FAMER NikaBT / HALL OF FAMER HALL OF FAMER / replied
Hi shaynalayna,   You probably have two accounts that need to be linked together. I'll send you a PM to help you out with this! see post
MISSING PACKAGE
Hello, my package stated it was delivered last Thursday, and it wasn't. I have shed MANY tears over this package because it is for a client I am doing makeup on and I spent $133!!!  I have filed a claim with UPS, can someone PLEASE HELP ME get a replacement order??? I am begging you
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Savannie,   I'm sorry to hear this! I'll look into this and send you a PM soon.  see post
Q. VIB Rouge Welcome Kit
I reached VIB Rouge in December however the welcome kits were out of stock online. Now every time I go to my cart I still dont have the option to add a welcome kit even though I havent received one yet. Any suggestions?   Thanks!
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi @Mands8,   I will send you a private message to help you with this. Please check your messages shortly. Thank you.   Best Wishes,   Janean see post