Whatever samples I select with my online purchase, I never receive the same. But i can still view them available in the samples section. Does that happen to anyone? They even show up in my purchase history which is incorrect.
In need of the appropriate person who runs BEAUTYTALK regarding an unpleasant experience on this board. The moderator has not responded and the issue is worth escalating, Regarding Sephora's guidelines, they are perfectly acceptable and understandable, however left feeling it was not acknowledged. At the moment, the fun of shopping @Sephora and trying to participate on BEAUTYTALK has certainly taken the enjoyment away.
I must've created two accounts at some point because I have a Sephora VIB card but when I log onto my account it says that I am only a "Beauty Insider" and when I search my purchase history, none of the products that I bought that boosted me to the VIB status, show up. How do I connect the two accounts then? I have tried using all of my old passwords and I have even checked my spam mail to maybe find the old account.
Hello, I ordered all of the Stila Magnificent Metals Glitter & Glow Liquid Eye Shadows during the Spring Sale event, save for Smoldering Satin since it was out of stock. Unfortunately, 2 of my items didn't arrive from my order (Sea Siren and Sunset Cove). My credit card was charged for the full amount of my order. Can someone help me? I got them with the 15% off and would rather wait and get them sent to me when they come back in stock, if necessary, so that I don't have to pay extra for them. Thank you for taking the time to read this! Warmly, Michelle
I'm wondering how people are getting their physical VIBR cards because I didn't get one... I was told that Sephora is no longer having any physical VIBR card. TT TT is there any way to get one? I really want to get one...
I just paid using Apple Pay on the Sephora app. The charge went through but the app still says I still have items in my basket, prompting me to checkout and pay again... what happened to the first time I paid? Why didn't I get an order confirmation?
This is the second time I've had 'Unsuccessful Authorization', first time was understandable as my shipping warehouse in the US is not allowed according to Sephora's terms and conditions, but this time round I've tired sending it to my friends address and it came up with the same 'Unsuccessful Authorization'. Is someone able to message me personally as to why this has occurred?
I've been wanting to try the Drunk Elephant line for quite some time, and have noticed it starting to pop up in some retail locations. Is Sephora/ Drunk Elephant planning on putting together some sets that will be available in Canada?
I need help linking my VIB card that I just got in-store at Sephora. I made a sephora account few months, I thought I could link my card to my sephora account online but I'm having trouble doing so. Any help would be nice!
Hello! Recently I posted a review On the Living Proof Restore Perfecting Spray and I forgot to disclose that I received the product complimentary for testing purposes from influenster and I was wondering if there was any way to modify the post or have it deleted so I could repost the review. Thank you for your time!
Hi there, Today I made an order amount $226 through Paypal, but until now I havent received any confirmation order from Sephora regarding my order. Yet, my credit card that I linked to Paypal been charged already. The status on my Paypal as follow " This is a temporary authorization to make sure your payment method will cover the payment. Your payment method will be charged when Sephora USA Inc completes your order". I thought when I choose Paypal as method payment, Sephora send me confirmation order right away. Please help, TIA