Ok, so I'm not the person who rants online but Sephora gave me such a hard time I just had to. Over a WEEK ago, I ordered some Tom Ford Beard Oil as a gift for someone. Mind you, it was IN STOCK when I bought it along with some free samples. However, the very next day it was showing me that it was out of stock. So I thought ok, maybe I can wait an extra day However, after it was in stock, something happened to my shipping. Mind you, I ordered last Monday and now it's Tuesday, still with no signs of my item arriving yet. It told me on Monday that my item has been rescheduled for the NEXT business today. As I checked online today, it still isn't showing any signs of it delivering yet. It arrived in my area yesterday and still isn't on a truck or ready for delivery. I am so frustrated as this was my first time buying ANYTHING for Sephora through a friend recommendation. But after this first impression, I can't see myself buying anything anytime soon from you guys unless something is resolved. I am very disappointed as my item is almost 8 DAYS late. I hope Sephora can make up for this as I am immensely disappointed. P.S.( This was a Canadian order and they told me the day after that it would be delayed 1-3 days however, it's almost been 8!)
This week I went to Sephora. I didn't have my Sephora card and I told the lady this. She told me that I could add the points later, but I have no idea how. Does anyone know if this true, and if so, how? Thanks!
I reached VIB Rouge in December however the welcome kits were out of stock online. Now every time I go to my cart I still dont have the option to add a welcome kit even though I havent received one yet. Any suggestions? Thanks!
i want to get my makeup done for my friend's semi formal because i want to look some what nice because i can't do makeup for my life. My friend got her makeup done her and she looked stunning but she doesnt remember the pricing. can i get my makeup done here? how does the pricing work, and booking the appointment?
Hi! I'm a BI member now, and I am wondering if I qualified to become a VIB with a new order, will the 20%off promo code work on this order? If it does not work, and I use my friend's VIB account to shop, can I transfer the points to my account? Thank you.
Hi! I am wondering if it is possible to split up an order and have things shipped to different addresses. Normally I would just make separate orders, but I want to use my VIB code for it. Am I able to use it more than once? All of the products I plan to buy are for me, but I am ordering some things as X-Mas gifts from my mom, and others I need soon.
For those of you who has shopped at Sephora during these sales please help me out.. I am wondering how the VIB Sale works for the one coming in November. I know VIBs get 20% off but like does it individually apply to each product ??say i have 5 products in my basket like a primer, foundation, mascara, lipstick and a palette, will I get 20% of on each specific product like 20% off for the primer, then another 20 off the foundation, mascara, lipstick and palette or does Sephora just takes 20% off the total amount of the order??
Hi there! I've reached VIB and got a card for a while. However, I just find that on sephora.com, my account still shows me as a Beauty Insider with no points at all. I tried several times to get my VIB on, but I don't know where it is :/. I've never shopped online but I'm planning to do so. Losing all my points and VIB status bothers me a lot Thank U
sephora charged me 3 times , i checked my bank account and i got charged 3 x times. i ordered online this morning only once and i got the confirmation email. however i was over charged for the other 2x extra. i am so angry i dont know what to do please help!!!
Hi! I was 66 dollars away from being VIB! So yesterday i went to sephora and bought two things that caught my eye, spendingg about 55 dollars. so i was excited thinkinr i only had tendollars left to spend to be VIB!! But now i check my beauty insider points on rhe app, and it only counted one of the purxhases ( the smallest one ) and it says i have 52 dollars to go!! Whats going on? I don't want to have to keep spending and spending. Its a little unfair
THANK YOU SEPHORA!!!!!! I'm so grateful for receiving and email with the extraordinary redemption's date and time a few days before the event that way everyone has an equal opportunity and you can't hide behind your "computer glitch" excuse! I called at 9am because i have yet to receive an email and the nice lady on the other end of the "VIB concierge" line ( fancy word right? makes you feel special for spending thousands of dollars yearly) informs me that they will be sending them out shortly however the UD vault was all gone....... i don't comprehend?!?!?!?!? Why are you going to send me an email that advertises something you do not have? Last time i checked consumers are protected by laws and regulations against false advertisement! I am so disappointed and upset with this company and now i can see why they have such bad ratings. I don't want any of your points that you are offering to sweep this under the rug whats the point of them anyways? Not like i can get anything other then a deluxe sample! I have pro discounts to a few companies but i chose to stay with Sephore because of the point system and for moments like this when i will be able to redeem extraordinary gifts. I can not believe the store that i once loved and obsessed over could do such a thing! Sephora has the best customer service in store and on the phone but after hearing how they pick and chose how they reward has left me furious! It is unethical and unprofessional! I requested to speak to a manager and i hope my issue gets resolved because if it does not i will go as far as i have to, to get justice and to be heard!
So my Prom is coming up in about a couple weeks and i have never worn makeup before so this will be my first time. But i hear sephora is a good place to get it done. && I was wondering how much it will cost to have my make up done ? How long it will take ? Do i have to make an appointment ? Anyone's first experience ? I had an idea in mind (the picture below ? ) Will they do this for me if i show them.the picture ? Thankss 😄!