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Wedding Problem!!!!
I have dry,oily, and a lot of blackheads on my face. And I have to go to a wedding next month, I need fast results. What would you recommend. I need answers, quick.
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BEAUTY MAVEN allaure / BEAUTY MAVEN BEAUTY MAVEN / replied
go to your local target, and get some biore strips to get rid of the black heads, then get a brightening cleanser. Murad's vitamin C cleanser is one of the best in my op... see post
Makeover Survey?
I am trying to get to the makeover survey. I cannot find the link anywhere. Thanks! 
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sunnybunz,   I'm sending you a message to help! see post
Q. tip the makeup artist?
I received a VIB offer for a complimentary 45 minute makeup session with an artist.  I've heard they don't work on commission, so I'm wondering if I should tip her?  I've never seen anyone else tip them in the stores but I don't want to commit a faux pas! 
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SPECIAL GUEST sunnybunz / SPECIAL GUEST SPECIAL GUEST / answered
A. I want to review my wonderful makeup artist but I dont know the link because I threw away ny reciept. Does anyone know it?   see post
Sephora Customer Service Nightmare Story | VIB Rouge
Like reading Sephora Customer Service Nightmare stories? Here we go...   About a month ago I ordered roughly $100 of products through Sephora.com. I selected the Algenist promo (I'm VIB Rouge). When my order arrived after seven days (not two), the sample was simply not in the package.   I called Sephora and Customer Service was initially pretty nice about it. They said they would send me the Algenist promo separately, no problem. I checked and the order appeared in my order history. After a week -- and still no Algenist promo replacement -- I checked online. The FREE replacement order status oddly read: "unsuccessful transaction".   Once again I called Sephora and was told by Customer Service that they had run out of the Algenist promo. Yet a second time, I was without the sample. After much discussion with the Customer Service rep, she processed an alternative replacement for the RougeAmore/Amore Pacific skin care kit. She put me on hold for a l-o-n-g time and finally verified that the replacement order had been approved by a manager due to the ongoing customer service problems and that I would be receiving the kit in two days.   Another week passed. No RougeAmore/Amore Pacific skin care kit. No related order even in my order history. A third time now, I called Sephora's Customer Service team. The (completely unapologetic) Customer Service rep sighed and told me the previous rep had noted my account but never verified the replacement approval with a manager and never even processed the replacement order. She refused to let me speak to a manager. She refused to give me her Customer Service rep ID. She expressed zero regret for what was a THIRD broken promise to a multi-year VIB Rouge customer (I have one of the original RED Sephora cards, in addition to my Rouge card). WHY? I asked this rep. What gives? The RougeAmore/Amore Pacific code is still working. How difficult can resolving a customer service issue be for Sephora's Customer Service team?   FINALLY, the Customer Service rep agreed to have a manager call me back before 5 PM Pacific time that day. I waited, but a manager never called. Finally at 6:30 PM Pacific time (after I had headed out for the evening), the manager called. Somehow the call went straight to voice mail. The manager left a message. He suggested I call back to the 800 hotline again if I "have a problem that still needs to be resolved." Clearly the manager has been given zero details about the Customer Service issues. So I have to go through this whole process again?????   I'm flabbergasted. All I can say is: aaaarrrrrrrrrggggghhhhh!   Any advice from VIB or Rouge members?   Oh -- by the way -- after multiple calls to Customer Service over the past year, I still don't receive Rouge email promos, snail mail promos, or event invites. The only way I learn about Rouge events in through this Forum and other external message boards.
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SassinSanDiego,   I'm truly sorry to hear about all of your experiences at our Call Center. I'm sending you a message now, please view it when you have a moment. ... see post
Is it possible to block other users?
There's one person who's comments, while may not be bad enough to report, are still rude and snippy. Can you block other users on here so you can't see their posts?
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HALL OF FAMER Blackwhiskey / HALL OF FAMER HALL OF FAMER / replied
Just wanted to bump this up to see if anything is being done for this feature? I dont even feel like coming  around to bt sometimes.  see post
How long does it take for items to be back in stock?
When will the YSL Effet Faux Creme D 'Eyeliner be back in stock again? I feel as though I've been on the email list forever ):  
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AdrienneXx13! I'm sorry, I still don't show a delivery date for the item. :/ I'm also not showing that it will be discontinued with us, so that's a good sign! Thank y... see post
Converting card Beauty Insider points onto my online account?
I have a sephora beauty insider card that I've been using for a few years now, and I just signed up on the website. Is there anyway I can transfer the points to my account?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Elizabeth, Yes, I can link your card to your online account! I'll send you a message to get your info. :) -Laura   see post
Could a mod or admin please delete these?
Hello to the BT Staffers,   There are quite a number of duplicate posts (in Asian characters) by a newcomer to BT.  They are on numerous boards and  look like spam as far as I can tell.  Would a staff member please delete these?    Thank you!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lucyshnoosy,   Thank you for bringing this to our attention, we are dealing with this accordingly. Thanks!   see post
MISSING ITEM!
i have the order summary in my package with everything i ordered and PURCHASED listed and checked off. only thing is one item is missing from the package! this was supposed to be a gift. what do i have to do to make sure i get this item?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kd2231,   I am so sorry to hear that an item was missing from your order! I will send you a private message requesting more information so that I can assist you f... see post
How do I add points to my account from a receipt purchased in store?
Hi there,      I recently made a purchase at a sephora store and forgot to present my beauty insider card. How do I add those points from my receipt? 
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CJSan / RISING STAR / replied
Hi, I recently made two purchases without a beauty insider card and would also like to get my points on my account. -CJ see post
How can I add beauty points to my account after a purchase? I don't see any options to do so online.
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vlookup,   I would be happy to help you out with this! I'll send you a private message so I can assist you - keep an eye out on your inbox! Thanks! see post
beauty insider
I always purchase at store using my insider card, but when I check my points and purchases online, it doesnt appear. How do i make them appear?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dm915, It sounds like you have 2 accounts. I can link them for you! I'll send you a message. :) -Laura   see post
parabens, phthalates, cruelty free products
I use products that are paraben and phthalate free and not tested on animals and so far I have found that your brand you carry Tarte meets the three criterias I look for. Is there other brands that offer the above?  
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SCENE QUEEN eldaeve / SCENE QUEEN SCENE QUEEN / replied
Thanks for that but I can find the cruelty free products easily on peta's websitre but what I thought you maybe have a list of was products that in addition to being cru... see post
My most expensive purchases aren't showing up on my history
I purchased a moisturizer and a clarisonic. The moisturizer is in the purchase history but not the clearsonic. I purchased a foundation yesterday and a Peter Thomas Roth set and the foundation and all the free gifts are on the purchase history but not the set. Please help
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SPECIAL GUEST ASC1014 / SPECIAL GUEST SPECIAL GUEST / replied
Thank you for your help and quick response!      Azucena  see post
Q. I wish there was an easier way to keep track of your hearts.
I come to this community pretty much everyday. Even if my hearts go up the slightest bit, I get excited. It is so difficult to track and see where those hearts came from by clicking each post. Does anyone have an easier way?
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi AmyC! If you visit your profile page you can see who is giving you hearts and how many they are giving you.  It should also show you the individual post they gave you... see post
beauty insider help
Hi, i bought 300 dollars worth of make up and the lady said that she'd put these points in my new sephora beauty insider card and i am trying to register it online and it says i have zero points?? help !!
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Eliz39-   I'm sending a message now so that I can link up your accounts! see post
Q. Highlighting Brush
I watched all 5 highlighting and contouring videos but did not get a glimpse of the brush used for highlighting.  They showed the brush for contouring (75).  Can anyone help?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi KristenR1,   Since they use different brushes in different contouring videos, there are multiple options! I would recommend using the Sephora Collection Pro Visio... see post
online registration issue
I am a VIB member, but when I registered with my email address there is no place to add my member card number, so my account does not show my points or correct membership status, and I cannot use my coupons. How do I connect it?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sharyl,   I'll send you a message now so that I can link up your accounts! see post
I would like a color match for the Cover FX Oil Free Foundation. My color IQ is 1Y08. Thanks!
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi debadding,   I would recommend  N35 - for medium light skin with neutral undertones in the Cover FX  Natural Finish Oil Free Foundation. If you get a chance, ... see post
Beauty Insider Addition
Hello I made a purchase today in the store, but forgot to give my beauty insider information. I would like to have the stuff I bought today on my history! How can I add? Thanks!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SnickerC,   I'm sorry about that! I'm going to send you a private message so I can assist you with this. Thanks! see post
Return Policy
Hi!   I bought the Smash Box Try It Kit a few months ago, and used it maybe twice maximum, before realizing it wasn't the right shade for me. I still have the receipt and everything, I was just wondering if it was still possible to return it? The only reason I haven't done so yet is because I don't have a Sephora anywhere near me.    Thanks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beeniebabyxx,   Returns and exchanges of in-store items are ultimately up to the discretion of the store. I would suggest calling the store you plan on visiting f... see post
How to add purchases already made to my account.
I have recently purchase something but was not able to it to my beauty insider account. How can I add it? I have my receipt 
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nrose20085, I can help you with that! I am sending a private message with more details.    Cheers!  Kevin  see post
Is my sephora card supposed to be connected to my online account?
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi omgitzmehhh,   Yes, you should have your online account associated with your Beauty Insider card number to assure all of your points and purchases are in one plac... see post
Beauty Insider not entered
I made a purchase at a Sephora store and despite giving my telephone number to the associate to lookup my VIB account, the sale was not recorded as a Beauty Insider sale. How do I add this purchase to my account and relieve the appropriate points?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ddee529,   I will send you a private message to help you out with this. We can retroactively add the points to your account, however, we cannot add purchases to y... see post
WHAT'S THE PROBLEM WHIT MY BILLING ADRESS?
I've been trying to place an order, but every time I click the "place order" button it says that I need to check my billing adress, but everything it's ok with my adress. And you discount the money from my credit card but I don't place the order. I'm using a prepaid walmart  credit card MasterCard. It's my first time buying Sephora online. I'm frustrated. I need help.
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nancy, A pre-paid credit card needs to be registered with a billing address before it can be used on Sephora.com. If there's no billing address associated with the ... see post
Missing beauty points!
Why didn't I get beauty points for the clarisonic items i purchased in store?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ims11, Sorry to hear that! I can help. I'll send you a message to get your info. :) -Laura   see post
Returns
Hey guys i just bought tis hair cream a couple days a go and i just absolutely hate it. Does anyone know if i can still return it iv only used it once and bought it literally yesterday
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi haleyscho, Yes, you are still able to return it! Please take the product and your receipt to the store for a refund or exchange. :) -Laura see post
eyeshadow
hi im looking for  sephora collection eyeshadow by the name of espresso shot no95....is it still available?
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Roeosi! I'm sorry, but we don't carry that shade anymore! We, do, however have some similar colors! I would look into the Nars Single Eyeshadow in Mekong or the Sepho... see post
HELP
hi i think my sephora accounts are being messed up this one used to be connected to one of my other emails and now its hooke dup to this one i think i have two accounts because my most recent purchases aren't coming up and imnot getting points even though i used my card please help i bought an expensive perfume and was suppose to get tripe the points
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Haleyscho,   I'll send you a message now to link up your accounts! see post
Exchange policy
Hi, did your exchange policies change?   I sent my husband to exchange something for me and he said the SA said policies have changed. The product was not used but he lost the receipt.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Missbetruly,   All returns and exchanges are at the discretion of the store, but when you return an item, if you do not a have a receipt for your purchase, you wi... see post