My BeautyTalk Profile
Who's Online / 18,025 users
BeautyTalk Support
Showing results for 
Search instead for 
Do you mean 
2015 Sun Safety Kit Release???
I'm wondering when the 2015 Sephora Sun Safety Kit will be released??
see post
HALL OF FAMER StyleLynn / HALL OF FAMER HALL OF FAMER / replied
It's available online now! see post
I would like to link my VIB card to this account.
I would like to link my VIB card to this account. How can I do that? 
see post
jworthy2014 / NEWCOMER / replied
Thank you! see post
Thanks Rima and Cherry Creek Denver!
Can you pass along my message to the store- Love my rouge status and loved Rima's talent at the Denver Cherry Creek mall. The employees at this store are awesome and Rima did a great job giving me dramatic makeup for a night out. Thank you to everyone!! I hope to be back soon! -Alex
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AlexHope!   I am happy to hear about your recent experience at our Cherry Creek mall. I am going to forward your feedback to our retail division so they are aware... see post
Insider
My beauty insider card has about 100 or more points, as I was told in the store, but online it only has 15 points from an order made online. How do I link my card to my online account to add the points?
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi NameisnotSkye,   I can make sure your accounts are linked! I am going to send you a private message to assist you further. :)  see post
Help! Unable to post pics
Whenever I try to post a pic in BT using the Sephora App and my Ipad, it instantly boots me all the way out of the app.    Any suggestions?   Is BT available on the regular Sephora website?? I couldnt find it... Thanks for help--I am participating in a TSB and want to post pics of ins and outs, besides other stuff that is fun to post!!
see post
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi gogreyhound,   I'm sorry you're having trouble posting pics using the Sephora App! We recommend closing out of the app completely and rebooting it! Additionally, ... see post
Approximately how long will it be before you restock the Kat Von D Shade & Light Contour palette?
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi wcz1994,   The Kat Von D Shade and Light Contour Palette will be available again in the next couple of weeks. I recommend signing up to receive an in-stock email ... see post
Help Tracking My Order
I made an order on May 1st and my order still has not arrived. I checked my order status and email to try to get a hold of a tracking number but I can't seem to find one. All it says is that my order status has been "Shipped and Paid" Can someone please help me?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @alessia04,   I'm so sorry you haven't received your recent order! I'll send you a private message shortly to assist you further.   Always, Danee see post
Unanswered email.
Hello! I sent laura a private message a few days ago and my message still hasn't been read yet. I have a few questions that I need help with! Thanks.
see post
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tinylove77, I'm sorry about that!  Please send me a message and I will get to you as soon as I can!    Regards,  Kevin  see post
Add purchase & BI points
Hello, I made a purchase this past week and although my VIB card was scanned at the register, the purchases are not appearing in my online Beauty Bag and the points have not been credited to my account. Thanks for any assistance!
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi myaelle,   I'm sorry that the points weren't added when you made your purchase! I'll send you a private message so I can assist you with adding the points. see post
Beauty Insider Points?
Hi,   I purchased something from Sephora today, but forgot to scan my beauty insider card and I didn't realize this until after I got home. Is there a way I can get those points?    Thank you
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @dinky26,   I'll be happy to assist you with this! I'm sending you a PM now to assist you further :)   always, Danee see post
.points
Hi, I Have made 4 purchases at Sephora using my Beauty Insider Cad but, none of the products or points have shown up on my account..
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rose0523,   I'll take a look at this and send you a private message so I can assist you further. Please check your messages soon! see post
VIB Rouge 10% Discount
I received an email on 4/25 with a 10% VIB Rouge discount code, that says it is valid for 30 days, which means it would expire on 5/25.  However, I received another email yesterday reminding me to use my discount, and that email says the code expires on 5/13.  Will the code be honored if I use it between 5/13 and 5/25?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Zewzeq!   Sorry for the confusion. I am sending you a PM with more info :)   Always, Danee see post
Points from JCP Sephora transaction not showing up.
I made a purchase inside of JCPenny, however the beauty insider points aren't showing up. Why is this? Do JCP stores not count?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @rachel03045,   Purchases made at our Sephora inside JCPenney locations definitely count towards your year-to-date spend and points! I'm so sorry that the points ... see post
Sephora Metamorphosis Exfoliating Powder
Is Sephora Metamorphosis Exfoliating Powder discontinued?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @camrilla,   The SEPHORA COLLECTION Metamorphosis exfoliating powder has been discontinued on our website. I'm so sorry! I'd suggest trying the boscia Tsubaki Oil... see post
How do I change my screen name on BeautyTalk?
I wasn't thinking when I picked my screen name and would really like to change it. Does anyone know how to do this? Thanks everyone! =)
see post
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Supermom6,   Currently, we do not have a way to update your username, you will need to create another account! We are sorry for any inconvenience. see post
How can I go about getting my points to reflect Canadian prices?
I would like to have all my past purchases to reflect Canadian prices for points please.   Also I returned a 100 point perk and still have yet to see those points added back to my points bank
see post
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there! For further assistance with this, please contact us at 1-877-737-4672.  A representative will be able to update your account.     Thank you!    Kevin  see post
Q. WAKE UP SEPHORA!!!!!!!
THANK YOU SEPHORA!!!!!! I'm so grateful for receiving and email with the extraordinary redemption's date and time a few days before the event that way everyone has an equal opportunity and you can't hide behind your "computer glitch" excuse! I called at 9am because i have yet to receive an email and the nice lady on the other end of the "VIB concierge" line ( fancy word right? makes you feel special for spending thousands of dollars yearly) informs me that they will be sending them out shortly however the UD vault was all gone....... i don't comprehend?!?!?!?!? Why are you going to send me an email that advertises something you do not have? Last time i checked consumers are protected by laws and regulations against false advertisement! I am so disappointed and upset with this company and now i can see why they have such bad ratings. I don't want any of your points that you are offering to sweep this under the rug whats the point of them anyways? Not like i can get anything other then a deluxe sample! I have pro discounts to a few companies but i chose to stay with Sephore because of the point system and for moments like this when i will be able to redeem extraordinary gifts. I can not believe the store that i once loved and obsessed over could do such a thing! Sephora has the best customer service in store and on the phone but after hearing how they pick and chose how they reward has left me furious! It is unethical and unprofessional! I requested to speak to a manager and i hope my issue gets resolved because if it does not i will go as far as i have to, to get justice and to be heard!
see post
WAKE UP SEPHORA!!!!!!
THANK YOU SEPHORA!!!!!! I'm so grateful for receiving and email with the extraordinary redemption's date and time a few days before the event that way everyone has an equal opportunity and you can't hide behind your "computer glitch" excuse! I called at 9am because i have yet to receive an email and the nice lady on the other end of the "VIB concierge" line ( fancy word right? makes you feel special for spending thousands of dollars yearly) informs me that they will be sending them out shortly however the UD vault was all gone....... i don't comprehend?!?!?!?!? Why are you going to send me an email that advertises something you do not have? Last time i checked consumers are protected by laws and regulations against false advertisement! I am so disappointed and upset with this company and now i can see why they have such bad ratings. I don't want any of your points that you are offering to sweep this under the rug whats the point of them anyways? Not like i can get anything other then a deluxe sample! I have pro discounts to a few companies but i chose to stay with Sephore because of the point system and for moments like this when i will be able to redeem extraordinary gifts. I can not believe the store that i once loved and obsessed over could do such a thing! Sephora has the best customer service in store and on the phone but after hearing how they pick and chose how they reward has left me furious! It is unethical and unprofessional! I requested to speak to a manager and i hope my issue gets resolved because if it does not i will go as far as i have to, to get justice and to be heard!
see post
Help with Hearts....???
Okay- this is going to sound really, really stupid- and some people might really think that I'm dumb for not knowing this... But, you know those little hearts next to someone's username when you click their username and it takes you to their own profile page?? Well, how do you "heart" that person? Like, if you liked that person(Not crush like- let's be real here) or liked something about them(kindness, happiness) how do you heart that person? I have 11 hearts right now- and hopefully that means someone likes me-- right?? Or not? Can someone please explain how to heart someone and everything? Thanks, it'd be greatly appreciated! <3
see post
BEAUTY SAVANT Jesuslover14 / BEAUTY SAVANT BEAUTY SAVANT / replied
Aw thanks for being so sweet about it!:) really appreciate it! And thanks for telling me how to heart people;) see post
Q. Prom ?
So my Prom is coming up in about a couple weeks and i have never worn makeup before so this will be my first time. But i hear sephora is a good place to get it done.  && I was wondering how much it will cost to have my make up done ? How long it will take ? Do i have to make an appointment  ? Anyone's first experience ? I had an idea in mind (the picture below ? ) Will they do this for me if i show them.the picture ? Thankss 😄!
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Jahzyy721,   I love that dramatic eye!    In regards to makeup services available at Sephora, 45-minute makeovers start with a minimum $50 purchase, and 90-mi... see post
Hi, i also have a vib card and an online account, can you please help me to combine them? Thank You.
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @UrsulaVIB,   Of course! I am sending you a message now to help :)   Always, Danee see post
Is paying in cash for large purchases weird?
So I just turned 15 and my aunt is taking me shopping. I currently have $340 and want to spend at most $230 at sephora (I already planned out my purchase lol) I'm kinda uncomfortable with the thought of handing them cash, since it's and actual sephora store and not a small one in JC Pennys. I'm just afraid of them looking at me weird or thinking it's fake because I'm only 15.
see post
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
You're welcome!   see post
Unable to access my old Beauty Talk profile
I created a Beauty Talk profile a few days ago with the the same email address I have on record for my Sephora account. I was having an unrelated customer support issue for which I had received and sent private messages for that profile. However, when I tried retrieving a new private message by logging in, my old profile wasn't showing up and so I inadvertently set up this new one. But they are both registered to the same email address. I am getting notices of new private messages to my email address but when I use the email address to log in, I am logging into new profile. Please help if you can- I would like to retrieve my old Beauty Talk profile) where I have unread private messages, and do away with this new one. Thanks in advance!
see post
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sanKay77, I am sending you a private message to help.    Cheers!  Kevin  see post
Where are my points and how can I get them to show up so I can get my rewards??
I am a VIB and haven't used any of my points yet (I have always shopped in-store until today) and online it says I have 0 points. Where are my points and how can I get them to show up so I can get my rewards??
see post
JosieLandaverde / FRESH FACE / replied
Hi Laura! I am having the same problem if you could please assist me as well. see post
avatar issue
I've been trying for a few days to update my avatar here on BT. But every time I try, no matter which browser I use, or what photo I try to use, it just says an "Unexpected Error Has Occurred".    Am I missing something?? Thanks in advance for your help. 
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Vaashtii,   In addition to changing browsers, you might want to clear  your cache and cookies as well.   Also, I would suggest uploading the photo you want to... see post
Anyway to update reviews?
Is there any way to update our product reviews? I usually wait to review a product to make sure it's thorough, but sometimes a product's efficacy changes or something new comes up with continued use of the product or another factor effects the product.   It doesn't look like there's a way to do it (and you can't add more than one review to an item), but maybe we can have the feature added?   I'm thinking specifically of a self tanner I bought that was ok, but then after spending a lot of time in the gym lately, I've noticed the smell becomes overwhelming and atrocious--really really horrible, like rancid fried chicken or something. People should be warned! lol   Thanks!
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @nycchik,   At this time, we do not offer an option where our clients can update their past reviews. However, you can always write a new review on the product's w... see post
Points missing
I bought something at Seattle downtown store today but the staff didn't add my points even they asked my email account for VIB Can you still add it? 
see post
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kateinseattle11,   I'll be glad to add the points to your account, I'm sending you a message now to obtain additional information. see post
when is the VIB Rouge sale?
Hi, I was wondering when the VIB Rouge 15% off sale ends because I know its going on now. Thanks, Rachel
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Rachel94,   The Love Note Promotion is until April 21, 2015 for our VIB Rouge members! Please visit the following link for more information :)   http://commu... see post
How do I "link to a picture" to show pictures of products?
To be honest, I'm pretty bad with technology so that's probably why I'm doing something wrong. As the link, I put the link from the Sephora website about the product, but it was said that an image couldn't be found. What should I do?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @simplyisabelle,   Sorry for the difficulty! If I am understanding your question correctly, simply find the product on our website, copy the URL, then paste it in... see post
From BI to VIB during April sale
I started this sale as a BI and made a large purchase with my 10% BILOVE coupon and now am eligible as a VIB, does that mean that I am able to use the VIBLOVE code for 15% for the last 2 days of the sale (until 04/21/15)???
see post
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gaby22N,   If you became a VIB during the sale, you can use the 15% off promotion code for the remaining dates of the promotion! :) Please let me know if there is... see post