Hello! For several months I've been getting this error message (in attached picture) when I try to log into my BT account. I can get to the login screen, but then it doesn't even give me a chance to type in my information, and it goes straight to this error page. I did a quick search and didn't see anyone else with this issue. I have tried using different browsers and have had the same issue. Thanks for any input!
So basically sephora stole my money, i paid 350 usd and at first i received a confirmation email. but 2 hours later they said the order was cancelled and no money was taken out but checking my bank account it says that sephora has recieived a payment from my account. I called up the bank and they said the same thing. I then freaked out and decided to call customer service and was greeted by a very rude man who hung up on me half way through my explanation. I am appalled and disgusted by this service, sephora really needs to fix their crap.
3weeks ago, I made a purchase from Sephora. The casher asked my beauty insider but I couldn't remember the email address. I was told that I can add the points onto my card later, b ut I have no idea how.
Hi I just placed my first order with you just now. I'm not sure I properly selected my free sample and I was wondering if you could add it please? Its the sephora 10hr perfect foundation. I also couldn't find where to add my 10% off code for new customers and was wondering if you could add this also? Please contact me ASAP
I went in to pick up a few things I had run out of and the Benefit selection is so much smaller. They no longer sell the eye shadows and my trip was for naught. Last year they stopped selling my favorite Stila eye liner. I've had to start shopping elsewhere...which I don't like.
i just ordered using my husband credit card, the Sephora account is in my name and sent it over to my friend who lives in Cumming , Georgia. the address is perfect as on my bank details still it gets cancelled and the response i get from here is pls call the customer care service when i explained that the billing address is the same. really disappointed with poor customer serive. is there anywhere where i can just keep a single address which you guys can confirm placing orders. pls don't give a vague answer as i do like to know what am i doing wrong? TIA
I just opened my most recent order and discovered that all my items had been tossed in a box with only a single piece of bubble wrap on the BOTTOM of the box that is why my palettes were damaged due to poor packaging and shipping. I am so disappointed.
My order says Unsuccessful Authorisation although I've received an order confirmation email. I have yet to receive an email saying my order is canceled and the money has been taken out of my account. Please help!!
I haven't noticed this issue before, but when I checked today to reorder a foundation I bought, it wasn't anywhere from my past purchases. So I began looking through the list and I noticed a few other items missing. I can see the items I bought within the same purchase as the missing products. Is there a way I can see my past purchases?
Hi there! I have two items I want to return. They are from separate purchases, but I want to return them in one shipment. I know when I fill out the return form, I have to enter the original order number. Which order number do I enter? Do I need to ship in 2 separate boxes? Thanks!
Hello, I purchased about $55 worth of make-up through Sephora Online. I had no problems checking out, but when I went to check my bank account it showed three identical charges from Sephora. I received one order confirmation number through my email for $55. I am aware that Sephora puts pending charges until the order is processed but I am confused to why there are two pending charges on my account. I understand that these charges will most likely disappear within a week but that is over $100 out of my account until then! Is there any way I can speed up this senseless pending charge nonsense? Help!
Hi my last two orders 5/13/16 and 5/15/16 have been unsuccessful can anyone shed some light. I'm using international credit card, this is such a disappointment as I've been ordering and collecting things to start my beauty blog. All are single items they are not even multiples of same item. I hope you guys fix it soon. The amount has been deducted from my card both the times.
I have a beauty insider card but have never made an email or account online for it... i want to buy something online and use my card but i can't figure out how to do that without making a whole new card. is there a way i can take the card number and use that on here to make an account?
I am so frustrated right now. I have tried placing 9 orders with absolutely correct shipping and billing address. I contacted my bank and they also approved the transaction. I made the first call at sephora and beauty advisor said that something is wrong in their system and they will manually add the info but nothing happened. 2nd time I called I explained whole deal again and she placed a new order for me. I keep the phone and 4 hours later again same Unsuccessful Authorization. 3rd time I called the person said I will place your order again and will see AGAIN!! I dont understand. Dont sephora want business? All my details are correct and my credit card is working fine on all other sites. PLEASE PLEASE HELP!!!! There is some glitch in your payment fraud security gateway. Just get my orders approved. I WILL APPRECIATE ANY HELP.
My birthday is late April, I mistakenly thought I could redeem 30 days of my birthday date (not birthday month since I am way late in the month). I was about to make a large purchase online, can I still redeem? Just curious. Thanks!
I've been making alot of recommendations to my colleagues about the products I use from Sephora. I read there are times when individuals are chosen to test a product and write a review. How do I get involved?
Hey guys so I upgraded from the regular Beauty Insider card to VIB and its showing that im still a beauty insider and wont let me use my coupons I have from VIB now plus it doesnt show any of my purchases please help
Helloi recently became a vib and was unable to get free gifts as the new gifts dont come in until may is this correct? Also i got a free shipping code to use but im from the UK and that is not possible for me to use, could i get another 10% instead? Chloe X
My order number is () and I have orders on April the 20th. I just checked the status of my order and it says "Unsuccessful Authorization" I don't know what's wrong with my order since it had already charged me for the items and I didn't get any cancellation emails from Sephora!!! What should I do??