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Trouble logging in to BeautyTalk in general
Hello! For several months I've been getting this error message (in attached picture) when I try to log into my BT account. I can get to the login screen, but then it doesn't even give me a chance to type in my information, and it goes straight to this error page. I did a quick search and didn't see anyone else with this issue. I have tried using different browsers and have had the same issue.    Thanks for any input! 
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BEAUTY PRO LotusBoob / BEAUTY PRO BEAUTY PRO / replied
Frustrated with Sephora Customer Service
So basically sephora stole my money, i paid 350 usd and at first i received a confirmation email. but 2 hours later they said the order was cancelled and no money was taken out but checking my bank account it says that sephora has recieived a payment from my account. I called up the bank and they said the same thing. I then freaked out and decided to call customer service and was greeted by a very rude man who hung up on me half way through my explanation. I am appalled and disgusted by this service, sephora really needs to fix their crap.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi humaira123,   I'm so sorry to hear about your recent order and for the service you were provided over the phone! I will send you a private message so I can assist... see post
Linking my VIB card to my online account
I have a VIB card and an online account of Sephora, so can I add my card number to my online account so that I can see my credits of my card online?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Melodyyangyang,   I will send you a private message shortly, so that I can help you with this. Please check your messages when you get the chance. Thank you!  ... see post
Create BI Account failed wo
Hello! I placed an order yesterday worth 299 points but I am getting the error  Create BI Account failed when I try to make the account. Any suggestions? Thanks!
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mistressniki,   Sorry for any trouble! I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thanks!   Best... see post
how do i add points from a previous purchase?
3weeks ago, I made a purchase from Sephora. The casher asked my beauty insider but I couldn't remember the email address. I was told  that I can add the points onto my card later, b ut I have no idea how.   
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @yegi,   I will send you a private message, so that I can help you with this. Please check your messages at your earliest convenience. Thanks!    Best Wish... see post
How can I sync my beauty insider card that I use in stores with my online account?
My beauty card is not synced to my online account, can someone help me with this?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mkadir,   I can assist you with this! I'll send you a PM.   Always, Danee see post
Free sample and discount code
Hi I just placed my first order with you just now. I'm not sure I properly selected my free sample and I was wondering if you could add it please? Its the sephora 10hr perfect foundation.   I also couldn't find where to add my 10% off code for new customers and was wondering if you could add this also?   Please contact me ASAP
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Narelle,   I apologize for the trouble you experienced while placing your order! Unfortunately, we are unable to make modifications to orders once they have been ... see post
Benefit?
I went in to pick up a few things I had run out of and the Benefit selection is so much smaller. They no longer sell the eye shadows and my trip was for naught. Last year they stopped selling my favorite Stila eye liner. I've had to start shopping elsewhere...which I don't like. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SaraMonster, I'm sorry to hear that! I will be happy to forward your feedback to our retail division. Which store did you visit? see post
i missed my birthday gift
how can i add to my current order?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi rlee0303,   I will send you a private message in regards to this! Please check your messages when you have the chance. Thank you!    Best Wishes,   Janea... see post
repeated order cancellations
i just ordered using my husband credit card, the Sephora account is in my name and sent it over to my friend who lives in Cumming , Georgia. the address is perfect as on my bank details still it gets cancelled and the response i get from here is pls call the customer care service  when i explained that the billing address is the same. really disappointed with poor customer serive. is there anywhere where i can just keep a single address which you guys can confirm placing orders. pls don't give a vague answer as i do like to know what am i doing wrong? TIA
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Arshij,   I am very sorry for the confusion! I have sent you a private message in regards to this. Please check your messages when you get the chance. Thanks!  ... see post
DAMAGE ORDER
I just opened my most recent order and discovered that all my items had been tossed in a box with only a single piece of bubble wrap on the BOTTOM of the box that is why my palettes were damaged due to poor packaging and shipping.  I am so disappointed.   
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Fabilicious,   Oh no! I'm so sorry to see your palettes arrived in that condition! I'm going to send you a private message now so I can assist you with this. Than... see post
Linking my BI card to my online account
I recently got my BI card at the beginning of this month of May. I have made a few purchases using my card however online it says that I have 0 points. How can I fix this? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sarahhrc,   I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thank you!   Best, Mali see post
Unsuccessful Authorisation Status
My order says Unsuccessful Authorisation although I've received an order confirmation email. I have yet to receive an email saying my order is canceled and the money has been taken out of my account. Please help!! 
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kahliasouthgate,   I am very sorry for the inconvenience and I will send you a private message with more information. Please check your messages when you have the... see post
Missing products under my past purchases
I haven't noticed this issue before, but when I checked today to reorder a foundation I bought, it wasn't anywhere from my past purchases. So I began looking through the list and I noticed a few other items missing. I can see the items I bought within the same purchase as the missing products. Is there a way I can see my past purchases?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rebe1234, If it's a product that is no longer available on our site or that we don't carry online, it won't add the picture to your to your purchase history but you w... see post
Shipping Returns from 2 separate orders, but 1 return box
Hi there!   I have two items I want to return. They are from separate purchases, but I want to return them in one shipment. I know when I fill out the return form, I have to enter the original order number. Which order number do I enter? Do I need to ship in 2 separate boxes? Thanks!
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cecilia08,   I will send you a private message with more information. Please check your messages when you have the chance. Thank you!    Best Wishes,   Ja... see post
ORDER STATUS IN PROGRESS FOR SEVERAL HOURS???
my order has been in the status of " In Progress" for several hours. I never encountered this before. What does this mean? And when my order will be sent to ware house? PLEASE LOOK INTO IT.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Fabilicious,   I will send you a PM shortly!   Always, Danee see post
I missed my birthday gift...
My birthday was in February, is there any way I can get the beauty gift on a purchase I'm going to make today?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lissiedunn,   I'll send you a private message to assist you with this! :)   Always, Danee see post
Multiple Pending Charges- One Order Confirmation
Hello, I purchased about $55 worth of make-up through Sephora Online. I had no problems checking out, but when I went to check my bank account it showed three identical charges from Sephora. I received one order confirmation number through my email for $55. I am aware that Sephora puts pending charges until the order is processed but I am confused to why there are two pending charges on my account.   I understand that these charges will most likely disappear within a week but that is over $100 out of my account until then!   Is there any way I can speed up this senseless pending charge nonsense? Help!
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jojotheartist,   I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thank you.   Best, Mali see post
Unsuccessful Authorization
Hi my last two orders 5/13/16 and 5/15/16 have been unsuccessful can anyone shed some light. I'm using international credit card, this is such a disappointment as I've been ordering and collecting things to start my beauty blog. All are single items they are not even multiples of same item. I hope you guys fix it soon. The amount has been deducted from my card both the times.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Arshij,   Sorry for any inconvenience caused! I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thank you. ... see post
I missed out on my birthday gift by a few days... Is there any way I can redeem it still?
I was so busy the past month and forgot about it... My birthday was on April 27. :'(   Is there any way I can still redeem it?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Miggy3000,   Happy Belated Birthday! Please contact your local Sephora to see if they have this in stock or give us a call at, 1-877-SEPHORA (1-877-737-4672). Our... see post
beauty insider card
I have a beauty insider card but have never made an email or account online for it... i want to buy something online and use my card but i can't figure out how to do that without making a whole new card. is there a way i can take the card number and use that on here to make an account?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AmyCatherine79,   I just sent you a private message to assist you with this :) Please check your inbox when you get a chance.   Always, Danee see post
My orders are getting cancelled- Status Unsuccessful Authorization
I am so frustrated right now. I have tried placing 9 orders with absolutely correct shipping and billing address. I contacted my bank and they also approved the transaction. I made the first call at sephora and beauty advisor said that something is wrong in their system and they will manually add the info but nothing happened. 2nd time I called I explained whole deal again and she placed a new order for me. I keep the phone and 4 hours later again same Unsuccessful Authorization. 3rd time I called the person said I will place your order again and will see AGAIN!! I dont understand. Dont sephora want business? All my details are correct and my credit card is working fine on all other sites. PLEASE PLEASE HELP!!!! There is some glitch in your payment fraud security gateway. Just get my orders approved. I WILL APPRECIATE ANY HELP. 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Pooja15,   I'm sorry to hear about this experience! I will take a look and PM you shortly with more info. see post
I missed my birthday gift
My birthday is late April, I mistakenly thought I could redeem 30 days of my birthday date (not birthday month since I am way late in the month). I was about to make a large purchase online, can I still redeem? Just curious. Thanks!  
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi karriwhel,   Yes! Please contact us at 1-877-SEPHORA (1-877-737-4672) and a Beauty Advisor will assist you with adding it to your order. Thank you and Happy Belat... see post
Product Demo
I've been making alot of recommendations to my colleagues about the products I use from Sephora. I read there are times when individuals are chosen to test a product and write a review. How do I get involved? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BeautySteal101,   Thank you for your inquiry! We appreciate your interest in our company, however, at this time, Sephora does not provide free samples or product ... see post
Please help
Hey guys so I upgraded from the regular Beauty Insider card to VIB and its showing that im still a beauty insider and wont let me use my coupons I have from VIB now plus it doesnt show any of my purchases please help
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chrissypissy, I will send you a message to help. see post
Didn't get points
Made a purchase at a jcpenney sephora and the lady put in my number, but after I checked my recent I noticed I didn't get my points. Also my account doesn't reflect it either. What should I do?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lauren, I can add the points for you! I'll send you a PM now. see post
Vib
Helloi recently became a vib and was unable to get free gifts as the new gifts dont come in until may is this correct?   Also i got a free shipping code to use but im from the UK and that is not possible for me to use, could i get another 10% instead?   Chloe X
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi chloexo36,   I'm so sorry for the confusion surrounding the situation! Regretfully, the VIB Welcome Kit (which comes with a 10% discount code and a free shipping ... see post
Order status: "Unsuccessful Authorization"
My order number is () and I have orders on April the 20th. I just checked the status of my order and it says "Unsuccessful Authorization" I don't know what's wrong with my order since it had already charged me for the items and I didn't get any cancellation emails from Sephora!!! What should I do??
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JudeAO,   I'll look into this for you then send you a PM!   Always, Danee see post
How to link VIB Card to existing BI online account?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cherrifione,   I'll be happy to link your BI card to your online account for you! I'll send you a PM now.   Always, Danee see post