On 06/11/17 I bought the Ciate Dewy Stix and I am not getting any points for it. I went into the "My Points and Status" and it did not say anything about me purchasing that item (it only showed my previous purchase from a while back). Is there a way that the person who checked me out messed up and gave my points to someone else instead of me? Because they asked me if I wanna used my points since I have over 100.. Which really confused me because I didn't have that many points but I didn't think much about it.
Hi there is it possible to have some foundation samples mailed out to me? I am on a search for a new foundation and rather than returning a bunch of product I was hoping to try first. I'm looking for medium to full coverage, oil free and matt.
I need help linking my VIB card that I just got in-store at Sephora. I made a sephora account few months, I thought I could link my card to my sephora account online but I'm having trouble doing so. Any help would be nice!
So I have a sephora beauty insider card and I used my number in store since I don't physically have the card, and they told me I had 138 points so I decided to save them. But the points don't show up when I log into my sephora account and I tried both of my emails since I forgot which one I used and neither of them have points what do?
Hello! I previously purchased a Sephora Duo Eyeshadow Hot Brown N° 03 (champagne and dark brown duo), but I noticed that Sephora doesn't sell this anymore. I'm looking for a comparable color for the dark brown color. Can anyone recommend a Sephora brand eye shadow for the dark brown color? Thanks!
It did not crash, but my Apple Wallet did say a transaction went through but it seems to me that my order did not process through? Because the items I wanted to purchase are still in my cart and I did not receive an order confirmation from Sephora... Is this happening to anyone else? *First time ordering through the app, so not sure if it's the app or Apple Pay, or both*
Whatever samples I select with my online purchase, I never receive the same. But i can still view them available in the samples section. Does that happen to anyone? They even show up in my purchase history which is incorrect.
I must've created two accounts at some point because I have a Sephora VIB card but when I log onto my account it says that I am only a "Beauty Insider" and when I search my purchase history, none of the products that I bought that boosted me to the VIB status, show up. How do I connect the two accounts then? I have tried using all of my old passwords and I have even checked my spam mail to maybe find the old account.
In need of the appropriate person who runs BEAUTYTALK regarding an unpleasant experience on this board. The moderator has not responded and the issue is worth escalating, Regarding Sephora's guidelines, they are perfectly acceptable and understandable, however left feeling it was not acknowledged. At the moment, the fun of shopping @Sephora and trying to participate on BEAUTYTALK has certainly taken the enjoyment away.
I received my order today, and none of the samples, including the deluxe sample (Sunday Riley Luna Oil), came with the order. The only thing I received with my order is the post card-sized one-time use sample of the Tom Ford Noir fragrance, but nothing else. To give a bit of a background, I have received numerous orders in the past that came with no samples (not substitutions, just plain old nothing!), so I had to take my time to complain a few times so that they can be rectified. I was told at the time that a "special team" was assigned to pack my order, and a good number of orders since then have come in perfectly.. until today. I called the rouge concierge line a few minutes ago, and while Travis was certainly sympathetic, he wasn't able to offer anything. He added that he couldn't offer any points either, because I wasn't allowed to have points added in manually.. which he said has to do with the previous complaints about the same issue and the compensatory 50-100 points that were added a few times. Seriously? So... what I'm told is that for the mistakes that Sephora has made and for my time and effort to make sure that I receive my items as I ordered I'm supposed to just sit back and get gypped? I'd very much like to have a mod reach out to me to correct this matter. Thank you.
Hello, I ordered all of the Stila Magnificent Metals Glitter & Glow Liquid Eye Shadows during the Spring Sale event, save for Smoldering Satin since it was out of stock. Unfortunately, 2 of my items didn't arrive from my order (Sea Siren and Sunset Cove). My credit card was charged for the full amount of my order. Can someone help me? I got them with the 15% off and would rather wait and get them sent to me when they come back in stock, if necessary, so that I don't have to pay extra for them. Thank you for taking the time to read this! Warmly, Michelle
I just paid using Apple Pay on the Sephora app. The charge went through but the app still says I still have items in my basket, prompting me to checkout and pay again... what happened to the first time I paid? Why didn't I get an order confirmation?