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hi im so interested in finding what foundation to use ??
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WHY CAN'T CANADIAN'S REDEEM THEIR GIFTCARDS ONLINE? IT'S 2016!
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Diamondprincess, At this time, due to system limitations, we aren't able to apply gift cards in the Canadian checkout. We realize this is not ideal and are working on... see post
How do I link my Beauty Insider card to my account, I have 1100 points that i want to use. Please help!
LindsayBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CamiTay,   I can do this for you! I'm sending you a private message about this now, please check your inbox. Thanks! see post
Missing sample from order
I received my order today (which was great!) and almost everything was in it, except for one of my samples.. which was a philosophy perfume I was excited to try..  
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Pheee,   I sent you a private message regarding this. Please check your inbox when you have a moment. Thank you!   Best, Mali see post
adding beauty insider points
I have some receipts from when i purchased something in store and didn't give my beauty insider info. I wanted to get my points added
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi madisonsmom,   I can add the points for you! I'll send you a PM to help you out with this. see post
unsuccessful authorization :/
Hi, I've ordered products since the 17/01/2016 and the order status says "UNSUCCESSFUL AUTHORIZATION". Can you please clear this up and explain what has happened because my credit card details are correct. Also i received no email informing me that my order was cancelled. Extremely disappointed since I'm a new member. 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi runi1992,   I'll take a look into this and send you a PM soon! see post
How can I link my Beauty Insider card to my online account? Thank you :)
I don't know if somebody can help me with this, but my BI card isn't link to my online profile. How can I link it? Thank you
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Roxyeen, I will send you a message to help :) see post
BI account creation failed
When I try to create a BI account after ordering things online it doesn't work? Can anyone help with this? Don't want to lose my points
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Morv, I'm sorry to hear that! I will be happy to help and will send you a message for more info :) see post
can ship to H.K or not?/
how can i ship to H.K??
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi angel6767,   We apologize for any inconvenience.  Sephora  U.S. does not currently ship to Hong Kong. However, we are launching a Sephora website for Hong Kong o... see post
Names
What are the different 'levels' of this? I see people with different titles next to their names, like 'Beauty Guru', 'Special Guest', etc. I have 'newcomer' next to mine. How can this change and can you explain what each differenent name means? Thanks
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HaydenAnne!   Wanted to let you know I moved this post to the BT Support page. It sounds like notcreative and TopazBeth have summed this up pretty well for you - ... see post
website trouble?
is it just me or is everyone having trouble editing posts/replying to posts? basically all i can do for a personal post is heart it.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi everyone! I've moved this message to BT Support. Please let us know if these issues continue and we can open a ticket if needed! I haven't seen any additional reports... see post
I need to delete a review
I need to delete a review I mad raving about the Wen Cleansing conditioner after realizing that my hair was shedding more than usual, I thought it was just me but when I heard about the lawsuit being filled it made sense to me and I am super upset now.
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BEAUTY RESIDENT meliana / BEAUTY RESIDENT BEAUTY RESIDENT / replied
I need to delete the review I wrote about Marc Jacobs Decadence perfume. I did not complete my full review of this product.    Thank you!!   see post
points
Hi i didnt register my points in store is there a way of doing it threw my receipt? thank you 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi glamandtacos,    I will gladly assist you with this! I have responded to your other post and it can be viewed here > http://seph.me/1Q3SGPe. Thank you!   Best... see post
Beatuy Insiders Card
I just got a beauty insiders card in sephora and got 60 points added to it. How do I create an online account with my card that has 60 point on it?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ashmac20,   Your private messages can be viewed by clicking on the envelope icon underneath your profile pic, towards the bottom on the left side, underneath all ... see post
Cashier didn't remove unwanted purchase
I went for a makeover last weekend, I bought a lot of stuff, I had the cashier remove the Murad moisturizer cream and eye treatment, she removed just the eye treatment. But still billed me for the moisturizer, which I was unaware was still on my bill, and I do not have the moisturizer. I get home and check my receipt, and sure enough.. She didn't remove it. What can I do? This was a 72.00 charge, which I didn't want, especially since I do not have the product. I visited the store last Saturday.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mischa1986,   I'm so sorry to hear you were charged for an item that you did not want and that it was not in your shopping bag! As the item was purchased in store... see post
Why are my reviews not posted?
I've recently submitted two very thorough reviews that I thought would be very helpful for others and neither has been posted.  It's very frustrating.  Other threads on this issue always have Sephora associates PMing people with answers so I can't glean any info from them.  Appreciate some help.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi badgirl2,   I'm sorry to hear your reviews have not been posted! I'll send you a PM so I can assist you with this.   Always, Danee see post
Super Damaged Package with Missing item
So I have emailed Sephora twice now in regards to this package. I would like to say my "main" item was not damaged how ever I used a promo code to be able to get Clinique's smart repair serum deluxe sample, which was missing, I would assume it fell out of this huge hole. I know that they will not replace the 3 free samples but I really was looking forward to the deluxe sample and was wondering if they would do anything about this. I was very shocked and disappointed in the shipping of this since it was cologne and was fragile. I know this was more than likely UPS's issue but if Sephora is going to use them they need to make sure they make their customers happy if something like this happens. They chose to use UPS and they chose to cover the "fragile" word on top of the box with the shipping label. Any help??
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kord,   Thanks so much for bringing this to our attention and I'm really sorry to see your package arrived in this condition! I'm going to send you a private mess... see post
Missing samples from Sephora.com Order
I received my order today, and none of the samples, including the deluxe sample (Sunday Riley Luna Oil), came with the order. The only thing I received with my order is the post card-sized one-time use sample of the Tom Ford Noir fragrance, but nothing else.    To give a bit of a background, I have received numerous orders in the past that came with no samples (not substitutions, just plain old nothing!), so I had to take my time to complain a few times so that they can be rectified. I was told at the time that a "special team" was assigned to pack my order, and a good number of orders since then have come in perfectly.. until today. I called the rouge concierge line a few minutes ago, and while Travis was certainly sympathetic, he wasn't able to offer anything. He added that he couldn't offer any points either, because I wasn't allowed to have points added in manually.. which he said has to do with the previous complaints about the same issue and the compensatory 50-100 points that were added a few times. Seriously?    So... what I'm told is that for the mistakes that Sephora has made and for my time and effort to make sure that I receive my items as I ordered I'm supposed to just sit back and get gypped? I'd very much like to have a mod reach out to me to correct this matter. Thank you.
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SPECIAL GUEST AleksaSolo / SPECIAL GUEST SPECIAL GUEST / replied
I just had the same thing happen to my order. Received the deluxe sample, but none of the 3 free samples I picked, and no substitutions. I shop online at Sephora a lot, ... see post
Q. SEPHORA CHARGED ME 3 TIME!!! HELP
sephora charged me 3 times , i checked my bank account and i got charged 3 x times. i ordered online this morning only once and i got the confirmation email. however i was over charged for the other 2x extra. i am so angry i dont know what to do please help!!!          
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Gigix,   I responded to your previous post here:   http://community.sephora.com/t5/Customer-Support/SEPHORA-CHARGED-ME-3-TIME-HELP/td-p/2324950   Always, ... see post
cannot redeem my birthday bonus/gift
I received an email for my birthday bonus, but when I go to check out, that option to redeem my gift is not there. My points will expire soon so I would really like to ordrer today. Please and thank you, and have a wonderful New Year!!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi stein07,   I'm sorry you're not prompted at checkout to redeem your Birthday Gift! Please contact us via phone at 1-877-SEPHORA (1-877-737-4672) so that one of ou... see post
Q. Will Jaclyn Hill's champagne pop be available ever again?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi macbby7,   If you're shopping on our US site Champagne Pop is still available! You can view it here:    http://www.sephora.com/becca-x-jaclyn-hill-shimmering-... see post
VIB support
Hello - I was upgraded to VIB status in my local Sephora store.  I have been a VIB member for a few months now.  However it is not reflected online.  Could someone please assist?  Thank you!
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SCENE QUEEN SarahBooch / SCENE QUEEN SCENE QUEEN / replied
Hi Danee,   I do not think I received your PM.  I don't have any missed emails or notifications on my Sephora account.  Where was the PM sent?   Thank you!   see post
Brush Protector
I believe last year Sephora sold plastic brush protectors. Will you guys be selling them again???
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mstars,   Our Sephora PRO brushes come with plastic brush protectors when you purchase them, however we don't currently sell these individually. see post
Mix up with my VIB ROUGE status!!!
Hello! I just received my VIB Rouge membership and I was given the special red card in stores and have gotten an email telling me my new perks. The problem is online it says that I have just now reached VIB status. I don't know how to fix this problem. Someone please help!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Aeparkss :)   It looks like your Beauty Insider card is not linked to your online account! I just sent you a private message to gather a bit more information from... see post
Q. Hi! I was 66 dollars away from being VIB! So yesterday i went to sephora and bought two things that caught my eye, spendingg about 55 dollar
Hi! I was 66 dollars away from being VIB! So yesterday i went to sephora and bought two things that caught my eye, spendingg about 55 dollars. so i was excited thinkinr i only had tendollars left to spend to be VIB!! But now i check my beauty insider points on rhe app, and it only counted one of the purxhases ( the smallest one ) and it says i have 52 dollars to go!! Whats going on? I don't want to have to keep spending and spending. Its a little unfair
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Deanna1394,   I'm so sorry your year-to-date spend and points were not updated for the second item you purchased! I am going to send you a private message so I ca... see post
Need help! I didn't get my beauty points from my purchase in store today.
I purchased a bottle of Caudalie serum and Glamglow gift set, and didn't get my points in store today. The cashier did not put in my email like she said she did. I still have the receipt, is there any way I can still get the points without going back in store?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sithannie,   I am sorry about that! I will send you a private message, so that I can help you with this.    Best Wishes,   Janean see post
Concealer Match with Foundation
I use NARS All Day Luminous Weightless Foundation in New Guinea. I'd like to use the NARS concealer. Which one would match with my foundation the best?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Krysie05,   With concealer, you want it to be a shade or two lighter than your skin tone. Your best shade would be Caramel. It is a  neutral undertone for medium ... see post
Hello, I was recently made a VIB in store but on my account it says my status is Beauty Insider and have 0 points.. How do I fix this?
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi teimuolv,    Sorry for the delay in response time. If you still need assistance with this, please send me a private message with your Beauty Insider Card number, ... see post
i made a purchase today
So lady said i had 100 points ( i did not waste) when i checked online after i made another purchase it said i had 0 points! I have no idea whats wrong? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Karlamnunez,   Sorry to hear that! If you still need assistance with this, feel free to send me a private message with pictures of the receipts for these purchase... see post
Q. Adding points after a purchase?
This week I went to Sephora. I didn't have my Sephora card and I told the lady this. She told me that I could add the points later, but I have no idea how.   Does anyone know if this true, and if so, how?   Thanks!
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Rach016 / FRESH FACE / answered
A. I was told IN-STORE that I just had to go online to add these points. How inconvenient that I have to call a number! In addition, I was not even asked my email address t... see post