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BeautyTalk Support
sueshee
Anastasia
Why can't I find Anastasia illumin8 youthful synergy eye pallete no. 2 anywhere? Is it discontinued?
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sueshee,   Sorry, we no longer carry that particular palette on Sephora.com :(  We suggest checking with your local Sephora store, to see if they may have it in-s... see post
AshelyMorte
Purchase & Points
I made a purchase today at a Sephora inside JCP. Normally, my points from my purchase populate right away when I log into my account. However, I don't see my points or my purchase showing up at all. If it so happens that an employee didn't scan my VIB card is there a way to get the points? Thank you. 
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AshleyMorte,   It can take up until 48 hours to see the points added to your account! If for any reason you do not see them added within that time frame, please l... see post
Kels2610
Q. Merging online and store account
I had recently become VIB in a store and just got an online account. How can I merge the two together?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Kels2610! I am sending you a private message to help. :)    Cheers!  Kevin  see post
LilahDee
Beauty Insider Points
Today at the store i was told i had 150 beauty insider points. I didnt redeem anything .,when i login to my account it says i have o points. whats going on
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LilahDee,   I'd be happy to take a look at your account & points :)  I'll send you a message shortly!   xo, Mia see post
Cupcakecandy
Where are the bookmarks?
I recently bookmarked a couple if looks from the "What are you Wearing?" thread, but I can't find where they went. 
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Cupcakecandy
BEAUTY GURU Cupcakecandy / BEAUTY GURU BEAUTY GURU / replied
Thanks Laura! see post
taychristina11
Q. VIB Rouge?
Hey everyone!  Does anyone know how to check how much more you have to spend until you reach the next beauty insider level? I feel like I'm pretty close to rouge but I don't know if there's a way to check! 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi taychristina11! If you are within 100 dollars it will tell you when you are placing an order, but I will send you a private message to let you know how far you are. :... see post
promakeup7
when will you start carrying Giorgio Armani cosmetics? They are incredible!!
I have purchased a lot from Nordstrom and they are so cutting edge, with amazing formulations.  They leave a lot of the other brands that you carry in the dust. 
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi promakeup7, We don't have plans at this time to sell Giorgio Armani cosmetics.  Thanks for your feedback! :) -Laura   see post
bretagna2232
Becca skin tint souffle I should get for my nc42-nc44 cheeks?
Hello, I am trying to figure out which color Becca skin tint souffle I should get for my nc42-nc44 cheeks?
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bretagna2232
SIGHTSEER bretagna2232 / SIGHTSEER SIGHTSEER / replied
Thank you very much! I will get the Papaya! see post
countryfan08
When are bare minerals bb eye shadows being sold online / in store?!
countryfan08
BEAUTY MAVEN countryfan08 / BEAUTY MAVEN BEAUTY MAVEN / replied
Mia, Thank you! I've heard nothing but great things about them so can't wait! - Hayley xo see post
shoezed11
Do you carry Israeli products anymore?
I didn't see Ahava skincare in my Sephora store and was wondering why?
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shoezed11
shoezed11 / FRESH FACE / replied
Thanx! see post
samcc123
Men Buying Makeup
Is it rare for you to see men buying makeup in the Sephora stores?
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Sonny4President
BEAUTY WHIZ Sonny4President / BEAUTY WHIZ BEAUTY WHIZ / replied
I rarely see other guys at my Sephora... the only guys I see are the boyfriends that are dragged along, which makes me laugh :P   Some workers are even surprised when ... see post
MissyPrissyRis
Laura Mercier Primers
Does the Laura Mercier foundation primer in Radiance come in the 1 oz size for purchase inside a Sephora store (not only online) outside of a specific kit?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MissyPrissyRis, Products can vary by store. We suggest reaching out to your store directly to see if they have that product currently in stock.  http://www.sephora... see post
dsolis
Adding points from a purchase just made.
I just made an online purchase, I bought a $50 gift card but when I bought the card I wasn't logged in. How can I add those points to my beauty insider account?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Dsolis,   Beauty Insider points will be rewarded when purchasing products or merchandise with your Gift Card or eGift Card. For this reason, you will not earn poi... see post
carms16
MERGE POINTS
I have a beauty insider card with over 100 points on it, how can I add it to my account that I just recently made? Please help!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi carms16! I'm sending you a private message to help merge your accounts.    Cheers!  Kevin  see post
olevia
spent over $350 but doesn't say i'm a VIB?
it's been a couple weeks?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi olevia,   I can look into this for you. I'm going to send you a private message to get a little more information from you.  see post
dedham
philosophy grace body lotion
is there a difference in fragrance in "pure" and "amazing" products?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Dedham,   Yes! According to Philosophy the difference is that Pure is a lighter, softer, crisper version of Amazing Grace.   http://www.sephora.com/pure-grace... see post
mlabbb
Q. Beauty insider help
I registered my card online a long time ago and when I tried to make my online account it is not matching up to my card. I am vib on my card but it says I have 0 points online. Help!
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi mlabbb,   I can combine your two accounts for you :)  I'll send you a PM for all of the details.  Please take a look when you have a moment!   xo, Mia see post
lamper4life
No notifications?
For some reason, I never get notifications when someone replies to my thread, hearts my post or comment, comments to me, etc. Am I missing something? I have to manually scroll around to find posts I've contributed to to see if anyone has replied to me, and it is getting annoying!
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lamper4life
BEAUTY WHIZ lamper4life / BEAUTY WHIZ BEAUTY WHIZ / replied
Ah- finally got it! Thank you <3 see post
MsStacey1990
MOD QUESTION
Is there any possible way i can delete this account?.
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MsStacey1990! Sorry for the confusion! I answered your question over in your other thread.    http://community.sephora.com/t5/Customer-Support/Questions-for-MODs/... see post
andyhtrieu
BeautyTalk issue
Um I think there's something wrong with BT. Maybe it's just my computer, but the computers at my school do the same thing
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andyhtrieu
BEAUTY MASTER andyhtrieu / BEAUTY MASTER BEAUTY MASTER / replied
What i'm saying is that all the pictures cover the cancel, reply, and image upload buttons and it's just bothering me hahah see post
olevia
i went to the store to return a gift and my points are gone
i brought something back that wasn't in my beauty points, it was a gift. I went to return it today and the lady asked for my card and took away my points. can i get my points back? ...
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi olevia,   Oh no!  I'd be happy to take a look at your account & help :)  I'll send you a message shortly.  For immediate assistance, you can also give us a call a... see post
Yusraaa
Q. FRESH's Limited Edition Flower Power Kit
Hi everyone. I was wondering how long a limited edition item is usually sold for? I recently saw the new Fresh Flower Power Kit and I really love it! I think it's a great kit and I want to get it as a gift for my sister since she's been dying to try Fresh. However, her birthday isn't for another two months and I'm afraid they'll stop selling it by then.   How long does sephora usually sell limited edition items for? Should I just buy it now to be safe? 
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Yusraaa, The set is limited edition and available while supplies last! I suggest purchasing the item sooner rather than later before it sells out! If you need ass... see post
maggiethon
I'm looking for Georgia Armani CC cream and can't find it online.
I bought it in-store a few months ago
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi maggiethon, We don't carry Georgio Armani CC cream on Sephora.com. I suggest Yves Saint Laurent Top Secrets All-In-One BB Cream Skintone Corrector or Dior Dior... see post
jaykaye
Points not showing?
I made a purchase at sephora a couple of days ago, but my points and recent purchases for the items are not showing up. I was wondering if I can still get the points for my purchase?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jaykaye,   I'll send you a message now to help add the points to your account! see post
kapava
How do you apply foundation in 2 different colors?
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kapava! If you are going to be mixing two different shades of foundation, I would recommend mixing them on the back of your hand and applying them with a foundation b... see post
xjole
Which locations in Canada carry the bareMinerals Bareskin Pure Brightening Serum Foundation?
Specifically in Toronto, ON. I've looked at two locations and they were not available. Will they be stocked anytime soon, or is my only option online?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Xjole,   Thank you for clarifying that! Based your Color IQ shade you would be Bare Natural 07 in the new BareSkin Foundation.   see post
quixotic
Problems posting pictures
Anyone else having problems posting pictures?  BT will not let me add photos - I've tried both the "drag photos here" and the "choose file option."  Have tried it both in Explorer and Chrome and neither works.   I have also noticed over the last few days that the feature that is supposed to add the image when you paste a link to an item on the Sephora site is not working.     Anybody know if there is something I need to do to fix this (have already tried deleting browsing history & cookies and restarting computer) or whether there is an issue with the BT site?   Thank you!
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi teatulip,   I am sorry that you experiencing issues adding photos on Beauty Talk when using Google Chrome. I just tested it and it seems to be working on my... see post
Brendavxm
MakeUp
If I'm a shade 55 in Mat Velvet MUF what shade would I be in Kat Von D Lock It Tattoo Foundation?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Brendavxm, Based on the shade that you currently wear, I suggest Deep 66 - Medium/deep complexion with warm beige undertone. see post
rose88
Kate Somerville Dermal Quench .5 oz?
Does anyone know if Sephora will again carry the 0.5 oz of the Dermal Quench Liquid Lift? Because of issues with the pump and because I travel a lot and need travel sized products, I really liked buying it in the 0.5 oz size. But I've noticed it's recently become unavailable. Was this just left over stock from the black friday event or will that size be restocked?   Thanks!
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rose88
BEAUTY WHIZ rose88 / BEAUTY WHIZ BEAUTY WHIZ / replied
Oh, that's unfortunate. But thank you for checking! see post
BuxomBabe80
Can I change my username?
I'm new to the BT forum, but definitely not new to Sephora. I am wondering if it's possible to change my username on the web site? I tried to find a place online, but I can't find out where to make this change. Is this something I can call the VIB Rouge line for assistance with? Thanks for your help! ~Kristen
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newandaddicted
BEAUTY GURU newandaddicted / BEAUTY GURU BEAUTY GURU / replied
I guess I shall forever be "new".  Maybe one day see post