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rosierosierosie
Need help on unauthorized second charge by sephora
Can someone help me in regards to this matter ? Sephora charged me partially on a reshipment without me knowing and without my authorization, my account is overdrawn because of this. Called customer service, which was no help at all. the order has already been charged in full on the first shipment! The person who did the reshipment has charged me without telling me or she mistakenly did it! My account hit below the required daily balance due to that, who's responsible???
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NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rosierosierosei,   Thank you for getting in touch with us regarding the charge. I apologize for the incident. I will look into this and send you a message, please... see post
sarkim213
Beauty Insider Points
I forgot to show my BI card. I have the receipt. Can I still get points?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sarkim, I can help you with that! I'll send you a message to get your info. :) -Laura   see post
bive22
BEAUTY POINTS
My points from my purchase today have not appeared on my account. What do I do?
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bive22
bive22 / NEWCOMER / replied
Thank you so much! see post
teenageparasite
Price discrepancy
So I've been waiting for the Clarisonic acne duo that's on for $47 to come back in stock ... Well I was online yesterday and see that it's is but at 59$. But I'm puzzled because the listing shows it from 47$-59$ but there is no option for the 47$ ..
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi teenageparasite! I'm sorry for the confusion! I'm sending a request to have that corrected.  It looks like the US price for this set is $47 and that may be why it's b... see post
CescaR
Beauty Insider Points from stores not showing online
I use my BI card for every purchase in the stores, (I have about 200) but only points from online purchases show on my online account. Help!
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ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CescaR,   I would be happy to help you out with this! I'm going to PM you so I can assist you further. Thanks! see post
captaainleese
Q. Sephora Order Cancelled?
I placed an order yesterday for the VIB $20 off $50. This morning I got an email saying my order was cancelled because they couldn't confirm the payment. I've been using the same card ever since I got a Sephora account, it's never changed. Can someone tell me what happened? And will the card still get charged even though the order was cancelled? This has never happened to me before.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Captaainleese, I can help you with this! I am sending you a private message with more info.    Cheers,  Kevin  see post
lee2006
shade help
I wanted to know what shade I was but when i came in the store they lady that helped me only gave me the fountion #53 for KatVonD lock it tattoo foundation....is there a way to still get my shade without having to come in again?
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lee2006
SCENE QUEEN lee2006 / SCENE QUEEN SCENE QUEEN / replied
I was looking to try estee lauder Double Wear Stay-in-Place Makeup what shade would work for me ?   see post
Killahsurf
account
Hello! i have a 2 accounts with sephora and i think also third account which has wrong mail address. How can i combine all of them together? thanks
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ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Killahsurf,   I would be happy to link up your accounts for you! Keep an eye on your inbox, i'm going to send you a PM so I can help you with this! see post
Headre
Beauty reward points
How do I add points to my account from a receipt purchased in store?
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Headre,   I'll send you a PM for additional info :) see post
kristims
Why is everyone receiving some sort of coupon besides me??? Help
AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kristims,   I'm sorry to hear that you haven't received your Holiday Reward Card email! I have refreshed your email subscription. Please add us to your address bo... see post
caseadillaaa
Canadian online order points/year to spend adjustment?
Hi,   I didn't realize this until now, but all the online orders I've made this year were counted in American dollars instead of Canadian dollars. Is there any way I can get this adjusted so my year-to-spend total and points are correct?  Thanks! Casey
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vanstacey
BEAUTY CELEB vanstacey / BEAUTY CELEB BEAUTY CELEB / replied
I'm really scratching my head here because it states in multiple places that it's $350 canadian per year. It quotes canadian prices in emails too. :(  I only went on to ... see post
greenteafueled
Beauty insider points question
I have been noticing that even though I pay in Canadian dollars, I am only getting the US dollar equivalent amount of points... which is less then the dollar amount I pay each time. Can this be fixed?  
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greenteafueled
BEAUTY BUFF greenteafueled / BEAUTY BUFF BEAUTY BUFF / replied
Thank you! see post
Kelly8387
VIB points link
Hi there, I would like to link my points from my VIB card to my online account. Is this possible to do it? Thanks.
see post
MLMongelous
MLMongelous / RISING STAR / replied
Hi,    I just saw this post and was looking to do the same. I have a BI card and  VIB card and somehow I don't think my VIB card is linked with my e-mail or my online ... see post
saridyn
Purchases made in Sephora JcP Store - Missing Points even after seeing them scan card
Hi! I made several purchases in store at a JcP over the last few months and while reviewing my account/points online I noticed that they weren't applied at all! I handed the sales rep my phone w/ my passcard and saw her scan the card/acct # but when I now review my receipt, my member # isn't even on there and the points were not applied at all.   Please help!
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TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Saridyn, I will send you a private message to assist you. :) see post
shundori
VIB ROUGE $25 off $50
I haven't received my $25 off $50 card yet. Can u help?
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TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shundori, The holiday rewards card mailers and emails have not yet gone out to all of our clients. Please check your mail and email often! :) see post
CarsonLupie
Can anybody tell me the difference between the Mia electric pink and the Mia 2
AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CarsomLupie,   The difference between Mia and Mia 2 is that the Clarisonic Mia 2 has 2 speeds for deeper exfoliation, and the original Mia has one speed.  Mia... see post
katezzz
Question of this years tarte blush pallet
I saw a lot of compliment on the pin up girl blush pallet and decided to buy one even after the sale. When I got it yesterday, I found the clutch has a heavy plastic smell and I checked and realized that the pallet is made in China. I think that explains why these colors are not existing in the individual blush? Since the individual blush are made in USA with Amazonian clay and the blush in the pallet are just solely made in China? and that's reason that it seems to be more valuable? Sephora, please confirm my thoughts and if so, I will have to return the pallet.  
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mieng7
Can you help me to link my 2 accounts mobile and email
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mieng, Yes I can! I'll send you a message to get your info. :) -Laura   see post
vonziestyles
Linking profile & points
I just created my online account today but I already have a points card. How do I link the two so my points will show up online? 
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TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
We are happy to link your card to your online account for you. I will private message you for more information. :) see post
Bored12
link my new online account to my beauty insider account
I just created a new account online but already had a insider account and I am wondering how to get that account linked to my new online account  
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Suhreefah,   I'll send you a message to help out with this! see post
DorysBarbosa101
Beauty insider
My beauty insider points are not in my account. I've made purchases before however, i had not signed up online until now. I believe there might have been some sort of information mix up when i signed up at the store. Is there anyway to get my points into my account? 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DorysBarbosa101!   It sounds like you may have more than one account. I can definitely link your accounts for you! I am going to send you a private message to get... see post
gaby
Is there any way to delete a post if the issue has been resolved?
Had issues with my account not receiving any mailings, but since that's been resolved I was wondering how to go about deleting my post.  thank you.
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Reynitaa
BEAUTY MAVEN Reynitaa / BEAUTY MAVEN BEAUTY MAVEN / replied
Hey Mia Can You Please Delete My Post Here Is The Link  http://community.sephora.com/t5/Beauty-Insider/Interview/td-p/1792524  I Would Appreciate (:  ThankYuuu see post
BrandiCoble
Compliment for the Sephora at Friendly Shopping Center Greensboro, NC
Let me just start by saying Sephora is one of my favorite places to go and we just recently got this sephora.  I took my mom with me to the sephora in friendly and was instantly greeted and was asked several times if we needed assistance. There are 3 employees that I have to talk about Natalie, Lexi and Megan. These three ladies are literally the best. First off they were super friendly and very charismatic. They are all extremely skilled and very patient. My mom is very new to makeup and they sat down with her and really made sure she got all the techniques down and the right products. These ladies are the reason I became rouge in only two visits. They know what products work and which ones don't and they are totally honest about it if you have an item they don't think is up to par and they NEVER try to sell you on things you don't need. I was blown away by how amazing these three ladies were and are a huge reason why I will continue to frequent this sephora.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrandiCoble!   Thank you for sharing your positive feedback regarding our Friendly Sephora store in Greensboro, NC. I am happy to hear that you have had such a go... see post
irisedjasmine1
Is it True Rouge only get Free Mini Make overs?
I just reached Rouge and called to schedule my Free Make over and was told I could only get a Free Mini Make over which was free when I was BI and VIB. I clearly see on the website it says Free Full make overs and the other one that $125 is also free for Rouge so why am I being told only a Mini make over is free for rouge? I will be super **** if I spent $1000 and I can only get Free Mini Make overs because I got those free when I was a VIB. I have read Sephora also cancels orders if you place alot of small orders using the free shipping offered to Rouge members which is *** if you ask me. Can someone clear this up for me? Are we only offered free Mini Make overs or do we get Free Full make overs also?
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there!   I just replied to your first post here:   http://community.sephora.com/t5/Customer-Support/Is-it-True-VIB-Rouge-only-get-Free-Mini-make-overs/td-p/18... see post
oklady2013
Anyone having trouble with PM to mods or others?
Sorry to post this here but I can't seem to get a response otherwise.  I tried a message via FB and got no response there either so I'm assuming the PM part of the system is a big glitch.   I tried to PM DianaBT about an issue and got a big red notice saying Dianabt doesn't have private messages enabled.     I tried to contact her via her page, via an old email to me & via a post she made a few hours ago. None worked     I think this is an error as she is a mod. I'm just trying to let someone know there is an issue.   Thanks to whichever of the mods sees this & let's Diana know there is an issue.    
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simplylala
BEAUTY PRO simplylala / BEAUTY PRO BEAUTY PRO / replied
Thank you Mia for responding. :) PM sent :) see post
bananazee
How do we remove pictures that were uploaded with a post?
I have a post that had links and I had deleted all the pictures attacked when I was posting. After I clicked post, there were pictures included anyway and I really want to remove the pictures from the post. How do I do that? Thanks!
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Bananazee, :)   There is a drop-down window on the right upper corner of your comment/post. Press "Edit" and delete it.   see post
Iris0807
My order of October 31th is still missings
I'm very disappointed. I've ordered a couple of products on October 31th. Now it's November 23th and the order is still not dispached.   I've contacted the customer support about 4 times and they are not able to tell me where my parcel is or when it will arrive in Germany. They are also not able to cancel the order and refund it. I think I don't have to say that the order is also paid since 3 weeks.   Sorry this behavior is poor :-(   I don't know what else I could do.   Iris  
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Iris0807
SPECIAL GUEST Iris0807 / SPECIAL GUEST SPECIAL GUEST / replied
Hi Anna,   thanks for your fast answer.   Could you please tell my why I got no information about the refund. I'm also a bit confused because I didn't send anything... see post
katezzz
no sample at all !
I hate to say this, but I am really disappointed again.   I am a VIB Rouge member which means that I can get free shipping every order. I could have separate all my orders and get three samples each time. Since I got quite a lot of products during the sale, I could have got a lot of samples.   However, I was being quite eco-friendly and I ordered several of my products in one order. And what happened to me is that I got no sample in that box at all. Even though, I selected those samples and they are printed on my receipt.   I hope this get solved and I can get a reasonable answer for why this is happening to me. Since I do receive another package right after this one and there are samples in that box, which means none of the sample were out of stock when Sephora people boxing this one for me.
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katezzz
BEAUTY MAVEN katezzz / BEAUTY MAVEN BEAUTY MAVEN / replied
As a matter of fact, I could have placed the order separately and get 3*the number of products of samples and what I get instead, for being a nice person is just getting... see post
Miaoxie
Could you help me add the points to my account please?
Hi there, I got an email from Sephora Customer Service which said I can get 100 extra points due to the delay of my order. It has been almost a week, but I didn't see the additional points. Could you please help me add the points to my account? Thx!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Miaoxie, Sorry about that! I'll send you a message to help. :) -Laura see post
iloverescuedogs
help for my order
Can u check for the problems I got with the received order pls? We really hope this can be corrected asap and the recipient can get it before she leaves for thanksgiving? thanks
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iloverescuedogs
SPECIAL GUEST iloverescuedogs / SPECIAL GUEST SPECIAL GUEST / replied
replied, pls check, thank u see post