My BeautyTalk Profile
Who's Online / 14,412 users
BeautyTalk Support
Showing results for 
Search instead for 
Do you mean 
Shipping Returns from 2 separate orders, but 1 return box
Hi there!   I have two items I want to return. They are from separate purchases, but I want to return them in one shipment. I know when I fill out the return form, I have to enter the original order number. Which order number do I enter? Do I need to ship in 2 separate boxes? Thanks!
see post
ORDER STATUS IN PROGRESS FOR SEVERAL HOURS???
my order has been in the status of " In Progress" for several hours. I never encountered this before. What does this mean? And when my order will be sent to ware house? PLEASE LOOK INTO IT.
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Fabilicious,   I will send you a PM shortly!   Always, Danee see post
I missed my birthday gift...
My birthday was in February, is there any way I can get the beauty gift on a purchase I'm going to make today?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lissiedunn,   I'll send you a private message to assist you with this! :)   Always, Danee see post
Multiple Pending Charges- One Order Confirmation
Hello, I purchased about $55 worth of make-up through Sephora Online. I had no problems checking out, but when I went to check my bank account it showed three identical charges from Sephora. I received one order confirmation number through my email for $55. I am aware that Sephora puts pending charges until the order is processed but I am confused to why there are two pending charges on my account.   I understand that these charges will most likely disappear within a week but that is over $100 out of my account until then!   Is there any way I can speed up this senseless pending charge nonsense? Help!
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jojotheartist,   I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thank you.   Best, Mali see post
Unsuccessful Authorization
Hi my last two orders 5/13/16 and 5/15/16 have been unsuccessful can anyone shed some light. I'm using international credit card, this is such a disappointment as I've been ordering and collecting things to start my beauty blog. All are single items they are not even multiples of same item. I hope you guys fix it soon. The amount has been deducted from my card both the times.
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Arshij,   Sorry for any inconvenience caused! I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thank you. ... see post
I missed out on my birthday gift by a few days... Is there any way I can redeem it still?
I was so busy the past month and forgot about it... My birthday was on April 27. :'(   Is there any way I can still redeem it?
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Miggy3000,   Happy Belated Birthday! Please contact your local Sephora to see if they have this in stock or give us a call at, 1-877-SEPHORA (1-877-737-4672). Our... see post
beauty insider card
I have a beauty insider card but have never made an email or account online for it... i want to buy something online and use my card but i can't figure out how to do that without making a whole new card. is there a way i can take the card number and use that on here to make an account?
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AmyCatherine79,   I just sent you a private message to assist you with this :) Please check your inbox when you get a chance.   Always, Danee see post
My orders are getting cancelled- Status Unsuccessful Authorization
I am so frustrated right now. I have tried placing 9 orders with absolutely correct shipping and billing address. I contacted my bank and they also approved the transaction. I made the first call at sephora and beauty advisor said that something is wrong in their system and they will manually add the info but nothing happened. 2nd time I called I explained whole deal again and she placed a new order for me. I keep the phone and 4 hours later again same Unsuccessful Authorization. 3rd time I called the person said I will place your order again and will see AGAIN!! I dont understand. Dont sephora want business? All my details are correct and my credit card is working fine on all other sites. PLEASE PLEASE HELP!!!! There is some glitch in your payment fraud security gateway. Just get my orders approved. I WILL APPRECIATE ANY HELP. 
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Pooja15,   I'm sorry to hear about this experience! I will take a look and PM you shortly with more info. see post
I missed my birthday gift
My birthday is late April, I mistakenly thought I could redeem 30 days of my birthday date (not birthday month since I am way late in the month). I was about to make a large purchase online, can I still redeem? Just curious. Thanks!  
see post
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi karriwhel,   Yes! Please contact us at 1-877-SEPHORA (1-877-737-4672) and a Beauty Advisor will assist you with adding it to your order. Thank you and Happy Belat... see post
Product Demo
I've been making alot of recommendations to my colleagues about the products I use from Sephora. I read there are times when individuals are chosen to test a product and write a review. How do I get involved? 
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BeautySteal101,   Thank you for your inquiry! We appreciate your interest in our company, however, at this time, Sephora does not provide free samples or product ... see post
Please help
Hey guys so I upgraded from the regular Beauty Insider card to VIB and its showing that im still a beauty insider and wont let me use my coupons I have from VIB now plus it doesnt show any of my purchases please help
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chrissypissy, I will send you a message to help. see post
Didn't get points
Made a purchase at a jcpenney sephora and the lady put in my number, but after I checked my recent I noticed I didn't get my points. Also my account doesn't reflect it either. What should I do?
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lauren, I can add the points for you! I'll send you a PM now. see post
Vib
Helloi recently became a vib and was unable to get free gifts as the new gifts dont come in until may is this correct?   Also i got a free shipping code to use but im from the UK and that is not possible for me to use, could i get another 10% instead?   Chloe X
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi chloexo36,   I'm so sorry for the confusion surrounding the situation! Regretfully, the VIB Welcome Kit (which comes with a 10% discount code and a free shipping ... see post
Order status: "Unsuccessful Authorization"
My order number is () and I have orders on April the 20th. I just checked the status of my order and it says "Unsuccessful Authorization" I don't know what's wrong with my order since it had already charged me for the items and I didn't get any cancellation emails from Sephora!!! What should I do??
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JudeAO,   I'll look into this for you then send you a PM!   Always, Danee see post
How to link VIB Card to existing BI online account?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cherrifione,   I'll be happy to link your BI card to your online account for you! I'll send you a PM now.   Always, Danee see post
Points not reflected on online account.
For some reason, all my in store purchases have not been reflected on my online account. I'm worried that the money I've spent since the beginning of the year won't reflect on my account and I won't be able to renew my VIB Rouge status. I would appreciate it if anyone knows what to do I messaged customer service but have not received a reply yet. 
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi athinalouiseee,   I'll send you a private message so I can assist you with this! :)   Always, Danee see post
adding beauty insider points
I have some receipts from when i purchased something in store and didn't give my beauty insider info. I wanted to get my points added
see post
Danotte / FRESH FACE / replied
I've been on hold for 90 minutes and no one's even picked up the phone to add points.  The girl in the store offered to sign me up after the purchase was finished and sh... see post
Phone was never answered.
I was calling Sephora about adding points to my Beauty Insider Card as I was never asked about being about being a Beauty Insider while at checkout. I called the number and was put on hold for  1 HOUR!!!!!! Has this happened to anybody else? 
see post
Danotte / FRESH FACE / replied
Sephora needs a better way to handle customer service issues with the Insider Club.  If you want people to participate, then the process to resolve problems needs to be ... see post
order status:unsuccessful authorization
Two of my orders shows unsuccessful authorization. Could you please help me to resolve this problem? Just for the latest order please.
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi serenaeiji,   Sorry about that! I'll send you a PM shortly with more info. see post
Play! By Sephora link to account?
This isn't even my normal account on here. I've been trying to sign up for Sephora play for a while on my regular email and I tried my old one a few times. It still won't let me sign up on my email I use everyday that is connecting to my account here with all my points etc. Anyway I tried putting in my old email I don't really use for anything anymore and it's letting me subscribe, which I don't even understand why one email would work over the other. Especially when my regular email I put in first and obviously I live in the same place. So it's not a location thing. I guess my question is should I subscribe anyway? I just want my points (the ones you get every month when you make a purchase) to go to the right account not this one. Is there a way to change accounts once you're subscribed or when you use the card in store can you give them any email to put your points on or what? Or should I just wait? I think it's supposed to roll out officially in May anyway. I just got super exited when it let me, but I don't want to jump then gun, especially when April is halfway over. 
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi FLGirl22,   I'm going to send you a PM soon regarding Play! see post
Gift Cards
Hello!    I ordered a Sephora eGift Card on Amazon today, and when I went to type in the code (16 digits and a PIN), it said that the code was invalid. Someone help? Thank you! 
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katieviolinista, Firstly, if you buy a gift card through an unofficial third party, you usually need to reach out to the seller directly for more to confirm the c... see post
Unsuccessful authorization PLEASE REPLY
I placed an order about 4 days ago (12/April) and the status is currently showing unsuccessful authorization although I provided full and correct information regarding the shipping address and the credit card. Please tell me what went wrong and how I can fix this as I really need the items that I ordered as soon as possible.  Thank you and please reply as soon as possible. 
see post
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Latifaqader,   I will send you a private message with more information in regards to this. Please check your messages when you have the chance.    Best Wishes... see post
I purchased 3 things at a Sephora store but only 2 of them were added to my points. Can I add the other one ?
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi paulagg,   Sorry about that! I'll send you a PM in just a moment to help with this. see post
VIB Rouge not connected to Email
  I have a VIB rouge but it's not connected to my email. How can I link it?
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cjzhang,   I'll send you a PM to assist you with linking your accounts. see post
Points from JCP Sephora transaction not showing up.
I made a purchase inside of JCPenny, however the beauty insider points aren't showing up. Why is this? Do JCP stores not count?
see post
marisarah / FRESH FACE / replied
Hi Danee, I seem to be having a similar problem. I was at JCP tonight and made a purchase that did not show up in my points nor in my credit towards becoming a VIB. Than... see post
Givenchy Foundation
Does anyone know what happened to Givenchy's Eclat Matissime Foundation?  Is Sephora just not carrying it or did Givenchy stop making it?
see post
BEAUTY BRAINIAC sleepingcat / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
I have the same question. Please, if anyone from Givenchy or Sephora is listening, what happened to the Eclat Matissime foundation?  see post
does the 15% off only available for VIB?
I seen some people said the promo also available for beauty insider, Its that ture?
see post
Shweezie / RISING STAR / replied
I have the VIB but the code required me to sign into VIB account, not sure what that means   see post
VIB Sale and Anastasia Eyeshadows
Trying to use my 15% off code too purchase ABH eyeshadows when I put 4 into my cart and the palette it shows the discount but once I apply the rougenote 15% code it takes off the special pricing for the bundle of shadows and I only get the 15% off?!
see post
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi missrebecca,   This type of error occurs with customizable kits as the system reads it as two promotions (and we do not allow more than one promo per order). I wi... see post
Sephora Favorites
Hi, Sephora. I know online SEPHORA Favorites  " give me some nude lip" in sold out. Its possible to find this product in stores or is going to be soon again. Thanks. 
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vaneceledon,   This item has been discontinued on our website. I'm sorry for the inconvenience! I'd suggest having your husband contact the store he plans on visi... see post