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NEED TO EXCHANGE A PALETTE FOR THE SECOND TIME. PLEASE HELP!
EXCHANGE AN ITEM TWICE?    So I got an Anastasia Beverly Hills cream palette for Christmas this year. The color ended up being too dark (i could tell before even touching it) and looked dried out so I never even used it, just went in and exchanged it in January for a lighter shade. The original date my mom bought it was Nov. 27th. After exchanging it I have not tried the new one until now, and this color doesn't work either its not for my skin color and it made my cheeks break out. They are just so much i'd hate to lose out, I don't want money back or anything to that nature, i'd just like a piece of makeup that isn't going to go to waste. My question is if Sephora would allow me to make another exchange? i never make returns/exchanges this was my first ever. I also have both original receipts from the OG purchase and from the first exchange as well. Anyone who can help i'd really appreciate it! CommunityUsersPrivate Messages
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi xcheeeks,   I'm sorry to hear both of these palettes didn't work out for you! I'd recommend contacting your local Sephora store directly for more information rega... see post
refund question
I purchased the Sunday Riley power duo from a Sephora store. I used it a couple of days ago and woke up with an pretty bad allergic reaction. I won't ever be using these two products on my skin again, and would like to return them asap.   However, I don't have the physical receipt, and I can't find this product in my online purchase history anymore. Can I still return this product at a Sephora store, or get a store credit?   Thank you in advance.
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BEAUTY MAVEN vitajulz / BEAUTY MAVEN BEAUTY MAVEN / replied
Hi Stephanie,   Thank you for helping me. I just went to a Sephora store in Toronto, but they said they can't refund or give me a store credit because this product was... see post
Opinion email
I received a survey email from Sephora -- I'm just wondering if it's a legitimate survey or spam? I haven't seen the email address posted anywhere as one that comes from Sephora -- opinions@beauty.sephora.com. Thanks!! 💖
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mdk27,   Yes, this is legit, feel free to take the survey if you're interested! see post
profile info
my birthday in my profile is wrong it says it's january first but its actually feb. 25 idk how to change it so that i can get my birthday gift
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beautygurl2,   I've updated your birthday to February 25th for you :) Happy early birthday!   Always, Danee see post
Sephora play 50 point card
I went in today to redeem my 50 bonus point card from my play box. The associate at the register told me she would go ahead and give it to me anyway as the company hasn't been very open in letting people know but that in the future you now have o buy a full size item from the play box to redeem the card. She was very nice about it and gave me a small sample as apology which was nice. Is what she is saying true? The 50 bonus points has been a reason to go in and buy something each month. Like today a metallist liquid foil lipstick. However if this is indeed the case, there are months where the bonus points are going to go to waste as there isn't always something I want in full size. I get why they would like to do it his way but it seems this policy change if indeed it is true would hurt sales instead of help. I'm sure I'm far from being the only one who won't go in monthly now to unit something to use the card. 
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SPECIAL GUEST Hopeful4 / SPECIAL GUEST SPECIAL GUEST / replied
Hi Danee I just wanted to check if you had found anything out. Granted, I don't have the card itself in front of me anymore, but the paper it was attached to I checked ... see post
Does Sephora offer in Store pick up?
Does Sephora offer in Store pick up? I really hated when I checked online it said it is available in  near my  store. when I  actually came  to the store they did not have it . I wish sephora offer in store pick up . that way I don't have to wast my time to the store.  Especially she they launch new products, that way I can reserve the item. Do you agree ?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I am closing this thread. If you have a similar question, please create a new thread under the Customer Service board. Thank you! see post
Return Issues: Empty Box
Has anyone tried returning products (via mail) and had customer service tell them their product center received an empty box with only a packing slip inside? This just happened to me today... I returned around $130 of face products (they broke me out/allergic reaction) in January, got the confirmation from the warehouse they received my return and were processing it over two weeks ago. I recently inquired about the status of my return, and they wanted me to call customer service, which seemed silly to do just to check the status. I emailed them all the info (order number, the items in the package, and the tracking number) and still called my cell. Left a message saying they got an empty box and to call them back, but then continued to email me. I asked what I was supposed to do next in this process and they just stopped communicating with me...   So, has anyone else had issues with mailed returns? I had previous issues (around two or three years ago) mailing returns, but it seemed like they updated their system, giving you tracking info, etc. I guess not.
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BEAUTY CONNOISSEUR Amelia143 / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Thanks, Stephanie, I replied back last night. Any updates? I'm getting the run around with Customer Service, where they keep telling me they got an empty box, which I cl... see post
For the 3x the points on fragrances, are any fragrances excluded & if I have 0 points will a $150 fragrance purchase make me a VIB?
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Miya96,   All fragrances are included in the promotion and should have a banner on the product page to confirm. Additionally, your Beauty Insider status is not de... see post
Hey just made an account and it won't let me link my VIB card?
I am trying to link my VIB card but it won't let please help
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Zikea,   I would be happy to link your accounts now. I'm going to send you a PM now so I can assist you. Thanks! see post
Profile
Hi! On my profile i have the wrong birthday. I wanted to know how can I change this to February 7. Thank you. 
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @cortes27,   I will update this for you! Please check your account shortly to see the update. Thanks!    Best Wishes,   Janean see post
No balance showing on gift cards
I purchased 6 gift cards, each in the amount of $25 at the beginning of January. When my friends went to use their cards, they are showing a balance of $0. Please help! I have spent $150 for nothing!  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi foxyblonde88,   I'm so sorry to hear that! I'm sending you a private message so I can assist you with this! Always, Danee see post
Where is my order??
I ordered something almost 2 weeks ago order number: where is my order?????? I tried calling Canada post and there not picking up can someone from Sephora call this is ridiculous!!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gill98, I will look into this for you and send you a message with more information. see post
Fuming
I am beyond fuming! Like is my order lost or something it almost been two weeks!! And there STILL not showing any signs of delivery oh my god like seriously? Someone needs to do something cause I'm done. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gill98, I am so sorry to hear that. I will look into this for you and send you a message with more information.  see post
Disappointed
I am honestly beyond disappointed now. After having my order pushed back and forth for over a week, I was supposed to receive it today. But again, it is STILL showing no signs of delivery. The tracking website has been saying "In Progress" for the past two days even though it shows my has arrived in Brampton. I'm seriously at a loss for words and extremely frustrated at Sephora for this inconvenience. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gill98,   I'm so sorry for the order delay! It sounds like the shipping carrier is experiencing delays if they have not yet delivered your package, so I would be ... see post
Giorgio Armani Power Fabric Foundation in store?
Can BeautyTalk Support let me know when Giorgio Armani Power Fabric Foundation will be available in stores? I'm in CA in the LA area
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nattygirl,   Each of our Sephora store's inventory and shipments vary. I'd suggest contacting your local Sephora store to see if they have any information if and ... see post
Where Are My Posts?
Is there a way I can find all my posts (at least the ones I started) together. I both bookmarked and subscribed to each post I made, but in the forum nor through my profile/account do I see any links to see my bookmarks, subscriptions, or posts. This is a forum so there must be a way?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi XShedenX,   On your BT profile page, you should be able to see all of your BT posts under the "MY ACTIVITY" section! Are you not able to view them?   Always, ... see post
Order still processing.
I have two orders that I placed five days ago and they both say they are still processing. Typically my orders are shipped out within an hour of the purchase and typically arrive in two days. The money has been taken out of my account so it isn't an issue of payment. I've contacted Sephora about this problem but I just got a generic response. I'm wondering if this is happening to anyone else or what I should do. Thanks! 
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SPECIAL GUEST annaleise / SPECIAL GUEST SPECIAL GUEST / replied
No problem! Two of my orders have shipped today but its a little weird. I'm waiting on a total of four orders and my first two placed haven't shipped but the last two ha... see post
Giorgio Armani Power Fabric Foundation
Does anyone know when the new Giorgio Armani Power Fabric Foundation will be available on Sephora.com?
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HALL OF FAMER Blackwhiskey / HALL OF FAMER HALL OF FAMER / replied
I have tried this foundation. I am a combination skin. I am normal and I have an oily t zone especially my nose. No matter what I use, the foundation usually always slip... see post
Censored "bad words" that aren't bad?
I am trying to send a private message and the "bad word" filter is trying to censor words like Maybelline and MAC.   Is anyone else having this issue, or know how to fix it??   TIA
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BEAUTY PRO poshpepper / BEAUTY PRO BEAUTY PRO / replied
@JaneanBT Great, thank you!! see post
Play! January 2017 Box broken item
Hello Ladies!   Just wanted to see if anyone else who got their Play! January box with a broken Clinique lipstick    
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BEAUTY CONNOISSEUR desiraev4 / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
My Clinique lipstick was also broken off in the lid. Such a bummer since it was the only thing in my box I was excited for.  see post
Do in store beauty insider points transfer online?
I signed up in store and was told I had 65 points but when I registered online its showing I have 0.
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HALL OF FAMER NikaBT / HALL OF FAMER HALL OF FAMER / replied
Hi shaynalayna,   You probably have two accounts that need to be linked together. I'll send you a PM to help you out with this! see post
MISSING PACKAGE
Hello, my package stated it was delivered last Thursday, and it wasn't. I have shed MANY tears over this package because it is for a client I am doing makeup on and I spent $133!!!  I have filed a claim with UPS, can someone PLEASE HELP ME get a replacement order??? I am begging you
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Savannie,   I'm sorry to hear this! I'll look into this and send you a PM soon.  see post
Merging 2 accounts
Hey so I recently created an account online, but Ive been making purchases using a card which uses a separate email, so I cant even see the points that Im getting. Could anyone help merge the two accounts? Thanks
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lexyfaye,   I'm sending you a PM to assist you further!   Always, Danee see post
Flash Shipping ... HAH!
Placed an order 10/11. Super shocked when I received notice that it had shipped only 7 hours later that same day. (I know this just means a shipping tag was created. Still shocked) Checked tracking info last night and it was supposed to be here today. Well that's total B*** Sh**. Because now, my tracking says Monday at the EARLIEST. I order 95% of my Sephora purchases on line. My local store is in a JC Penny and suffers from constant "We're out of that, we get a truck Friday but we don't know what's on it." Which is a whole other bucket of crazy. But I've been Rouge since June, been shopping with Sephora since January, and every single order I've placed has taken LONGER to get to me with "Flash" shipping than it did with regular. I think I might have to start screen-shotting these first updates that read 2 day delivery times then magically change to over a week.   Sephora, seriously, get your mess together, because I can't tell if your "Flash" shipping program is just poorly implemented, or a complete joke on your consumers. I'm giving some serious consideration to just buying my stuff a-la-carte from individual retailers or maybe taking my business to Ulta. Clearly you guys aren't serious about keeping it.
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BEAUTY RESIDENT kayflora / BEAUTY RESIDENT BEAUTY RESIDENT / replied
This happens literally every time I order with flash shipping! I get the shipping confirmation email either the same or next day, then the package doesn't arrive for at ... see post
No samples in order
I received my order today and none of the three samples I'd chosen at check out were in it. I've had a sample missing before or one of them replaced, but this is the first time all of them were missing. What could be the reason?
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HALL OF FAMER NikaBT / HALL OF FAMER HALL OF FAMER / replied
Hi big10beauty,   I'm sorry to hear that! If samples are missing altogether it's usually a fulfillment error at the warehouse level. I'll send you a PM. see post
whats the best face primer
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi andraalpert,   I'll be happy to recommend a few face primers based on your skin type and concerns! Can you please reply with your skin type (sensitive, normal, co... see post
Need help with color match on Kat Von D foundation.
I currently use Make Up For Forever. If given the color shade i use with my current foundation, are you able to color match that to tge Kat Von D foundation?
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sarahfunsize,   Thanks for reaching out to us! Sometimes there aren't exact shade matches between brands, but we are always more than happy to help you find a sha... see post
Gift Returns
I just wanted to reach out to other Beauty Insiders and staff regarding an issue I've had with trying to return a gift. Are we all in the same boat here? Let me start by saying, Sephora has a great return policy when I am the purchaser myself. But the gift refund system is obviously unfair. I do not have a Sephora store within reasonable distance of me, and I do not feel like I should be punished because I received a gift from Sephora. I have the online order receipt from the purchase, and the back CLEARLY states "FOR GIFT RETURNS: If you are returning a gift and do not want the refund to go to the purchaser, before mailing the return, please call 1-877-SEPHORA to set up the gift return under your account. Your refund will be in the form of an online credit...." However, I have called and spoken to two different staff members who have told me this is incorrect information, and the refund is REQUIRED to go back to the purchaser's original form of payment. WHY IS THIS PRINTED ON THE BACK OF RECEIPTS IF IT IS FALSE INFORMATION? And more importantly, if Sephora just wants the money for the purchase, why am I unable to simply receive store credit (which would then require to make another purchase within the store)? The rep then went ahead to tell me that I can try to get a gift card in replacement in the store, but it is up to the discretion of the store manager. So no, i'm not getting in my car to drive an hour to likely be told I can't receive store credit for an unused gift purchase. I am SO done with Sephora.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @nattygirl,    I'm going to send you a private message. Please check your inbox when you have a moment. Thanks!   Best, Mali see post
vib card
hi i have a vib card that i got in store and i was wondering if there was any way that i could get it linked to my account?? 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emmasophiavk!   I'll send you a private message shortly to help you with linking your accounts. :) see post
Errors in a review
Hey I posted a review for YSL The Shock mascara before I had a chance to review & edit it....is there any way to delete or edit the review??? Please and thanks!!!
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @KaysD7,   I'm sorry to hear that! We can't edit a review, but we can delete it. I'll send you a PM after I delete it with the original review so you can copy and... see post