I received a VIB offer for a complimentary 45 minute makeup session with an artist. I've heard they don't work on commission, so I'm wondering if I should tip her? I've never seen anyone else tip them in the stores but I don't want to commit a faux pas!
Like reading Sephora Customer Service Nightmare stories? Here we go... About a month ago I ordered roughly $100 of products through Sephora.com. I selected the Algenist promo (I'm VIB Rouge). When my order arrived after seven days (not two), the sample was simply not in the package. I called Sephora and Customer Service was initially pretty nice about it. They said they would send me the Algenist promo separately, no problem. I checked and the order appeared in my order history. After a week -- and still no Algenist promo replacement -- I checked online. The FREE replacement order status oddly read: "unsuccessful transaction". Once again I called Sephora and was told by Customer Service that they had run out of the Algenist promo. Yet a second time, I was without the sample. After much discussion with the Customer Service rep, she processed an alternative replacement for the RougeAmore/Amore Pacific skin care kit. She put me on hold for a l-o-n-g time and finally verified that the replacement order had been approved by a manager due to the ongoing customer service problems and that I would be receiving the kit in two days. Another week passed. No RougeAmore/Amore Pacific skin care kit. No related order even in my order history. A third time now, I called Sephora's Customer Service team. The (completely unapologetic) Customer Service rep sighed and told me the previous rep had noted my account but never verified the replacement approval with a manager and never even processed the replacement order. She refused to let me speak to a manager. She refused to give me her Customer Service rep ID. She expressed zero regret for what was a THIRD broken promise to a multi-year VIB Rouge customer (I have one of the original RED Sephora cards, in addition to my Rouge card). WHY? I asked this rep. What gives? The RougeAmore/Amore Pacific code is still working. How difficult can resolving a customer service issue be for Sephora's Customer Service team? FINALLY, the Customer Service rep agreed to have a manager call me back before 5 PM Pacific time that day. I waited, but a manager never called. Finally at 6:30 PM Pacific time (after I had headed out for the evening), the manager called. Somehow the call went straight to voice mail. The manager left a message. He suggested I call back to the 800 hotline again if I "have a problem that still needs to be resolved." Clearly the manager has been given zero details about the Customer Service issues. So I have to go through this whole process again????? I'm flabbergasted. All I can say is: aaaarrrrrrrrrggggghhhhh! Any advice from VIB or Rouge members? Oh -- by the way -- after multiple calls to Customer Service over the past year, I still don't receive Rouge email promos, snail mail promos, or event invites. The only way I learn about Rouge events in through this Forum and other external message boards.
Hello to the BT Staffers, There are quite a number of duplicate posts (in Asian characters) by a newcomer to BT. They are on numerous boards and look like spam as far as I can tell. Would a staff member please delete these? Thank you!
i have the order summary in my package with everything i ordered and PURCHASED listed and checked off. only thing is one item is missing from the package! this was supposed to be a gift. what do i have to do to make sure i get this item?
I use products that are paraben and phthalate free and not tested on animals and so far I have found that your brand you carry Tarte meets the three criterias I look for. Is there other brands that offer the above?
I purchased a moisturizer and a clarisonic. The moisturizer is in the purchase history but not the clearsonic. I purchased a foundation yesterday and a Peter Thomas Roth set and the foundation and all the free gifts are on the purchase history but not the set. Please help
I come to this community pretty much everyday. Even if my hearts go up the slightest bit, I get excited. It is so difficult to track and see where those hearts came from by clicking each post. Does anyone have an easier way?
Hi, i bought 300 dollars worth of make up and the lady said that she'd put these points in my new sephora beauty insider card and i am trying to register it online and it says i have zero points?? help !!
I am a VIB member, but when I registered with my email address there is no place to add my member card number, so my account does not show my points or correct membership status, and I cannot use my coupons. How do I connect it?
Hi! I bought the Smash Box Try It Kit a few months ago, and used it maybe twice maximum, before realizing it wasn't the right shade for me. I still have the receipt and everything, I was just wondering if it was still possible to return it? The only reason I haven't done so yet is because I don't have a Sephora anywhere near me. Thanks!
I made a purchase at a Sephora store and despite giving my telephone number to the associate to lookup my VIB account, the sale was not recorded as a Beauty Insider sale. How do I add this purchase to my account and relieve the appropriate points?
I've been trying to place an order, but every time I click the "place order" button it says that I need to check my billing adress, but everything it's ok with my adress. And you discount the money from my credit card but I don't place the order. I'm using a prepaid walmart credit card MasterCard. It's my first time buying Sephora online. I'm frustrated. I need help.
hi i think my sephora accounts are being messed up this one used to be connected to one of my other emails and now its hooke dup to this one i think i have two accounts because my most recent purchases aren't coming up and imnot getting points even though i used my card please help i bought an expensive perfume and was suppose to get tripe the points