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SEPHORA modified my order because it was "OUT OF STOCK"
I just received an e-mail because Sephora modified my order because it was out of stock, the item I purchase was the Alice Through the looking glass eyeshadow palette, and as of right now, I'm still able to add the item to my basket, so why am I not able to get it?  The worst part is that I used my reward coupon to make this order, now I'm being charged for my other item + tax, and receiving a refund for what I paid for the palette, but is my code going to waste? Can I get a new code? Why cant I purchase this palette even tho its still available?    
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Order with Promotion Code
Hi! I just placed an order, but forgot to add a promotion code.  Is there a way to still get the promotion?  Please help! 
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Didn't receive the the BI code for $!5 off $50 purchase!
I've been a member for years now, but I didn't get the Beauty Insider's $15 off $50 code this year or the last. Not sure why, because I still do receive emails from sephora once in a while. Really would love to get that code this year!
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Q. Sephora Play Box
I know birchbox allows you to "gift a subscription". Is that possible with the play box? Is there any other box around the same price point that is worth a present?
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Purchase over phone?
Is it possible to buy something over the phone at a specific Sephora store and have them ship it to me?  There's a store about 50 miles from where I live and they're the closest store that still has the Master palette since everywhere else is out of stock, and I just don't have the time to take the drive to get it between full-time school and work.  I know you can order over the phone with customer service, but would buying over the phone at a specific store and having them ship it to me be a possibility?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi steph395,    We apologize for any inconvenience. This is not an option at this time. Items available in store must be purchased in store, as stores are not able t... see post
Why haven't I received my points in my beauty insider card?
Hi! I went shopping at Sephora and they told me my points would be in in 24 hours but it's been 4 days now and I still haven't gotten my points. Could someone please help me
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi maganajenifer,    I would be happy to look into this for you. I'm going to send you a private message. Please check your inbox when you have a moment. Thanks!  ... see post
Unsuccessful Authorisation?
Could somebody tell me what's going on here/where my money went if it's unsucessful? I don't want to reorder, I just want my refund. Thanks
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rosxeclarke,   Taking a look now! I'll send a PM soon. see post
STATUS: UNSUCCESSFUL AUTHORIZATION
Dear Sephora,   I saw my order status as Unsuccessful Authorization. May i know what is the reason? I don't want refund. I want the stock which i ordered earlier on.   Please advise me any detail on my order i have to amend or shipping details or ETC.   Waiting from your quick response.   Thank you
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MichelleYeo / RISING STAR / replied
Hi How to see from the PM? I can't find it in the browser  Thank you see post
Hi! how can I put my VIB ROUGE card in my account
I have a VIB ROUGE card and I don't know how to link it with my account 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi danysansores99,   I would be happy to assist you with this! I'm going to PM you. Please check your inbox when you can. Thanks!   Best, Mali see post
Wrong Email
I just got upgraded to the VIB card and as I log in into my account, it says I'm just a beauty insider, with 0 points, but I have the VIB card and have made several purchases! I think an employee at sephora wrote down the wrong email. Could someone please help me?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JacquiRa,   I'm so sorry for any confusion! I'm going to send you a PM now so I can look into this for you. Thanks! see post
Order in progress status
I place several orders last weekend during the VIB Sale, all orders has shipped out and confirmed by email, but there's one order that has "in progress" status, there's something wrong ?? or is just a delay on that order? is one of my first orders on 11/11, I don´t understand why even my yesterday's order has shipped out and one of the first don't.   Thank you in advance.
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SPECIAL GUEST cecemaben / SPECIAL GUEST SPECIAL GUEST / replied
Just got the play box today with no tracking and it still say pending along with my VIB order see post
An item is missing from my package/order
I recently placed an order during VIB sale and received the package today, and one item is missing from the package. The enclosed receipt has the item listed on it, but it is missing from the package. What do I do now?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JamieXZ,   Sorry to hear this! I'm going to send you a PM. Please check your inbox when you have a moment. Thanks!   Best, Mali see post
November play box
Why the november play box hasn't shipped yet?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi prettygirl2478,   Sorry for any confusion! You will be charged the monthly fee and applicable sales tax for your recurring subscription between the first and fou... see post
ORDER ARRIVED WITH NO SAMPLES
I placed an online order on November 10 and included my choices of three samples. I just received the order today, but there were no samples in the package. One of the reasons why I ordered from Sephora online is because of the provided samples.  I even purchased the flash shipping subscription thinking that I would use Sephora often.  I'm not sure why that part of my order was ignored. Does anyone else have this issue recently?  
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi aebk2135,   Sorry to hear that the samples were missing from your order! I'll send you a PM now. see post
YTD Spent
Hey guys,   Does anyone know if there is a way to see what my total year-to-day spent is online? I would like to know how much money I have to spend to upgrade to VIB.   Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AnnaReo, You can find your current spend total under My Points & Status. see post
Hi, I have a VIB Card but my online account shows 0 point. How can I active my VIB online account? Thank you.
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AryaZ, It sounds like you have 2 accounts. I will send you a message to help combine them. see post
Images
Why can't I upload images on mobile? I click upload and nothing happens, but I want to be able to post from my camera roll
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BEAUTY BOSS sultananatalie / BEAUTY BOSS BEAUTY BOSS / replied
How do I clear my cache? I've had this problem for months see post
Nars Velvet Lip Glide restock?
Does anyone know if the Nars Velvet Lip Glide in Stripped will be restocked before the VIB sale is over? Or the Mind Game Nars Velvet Lip Glide set?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nattygirl!   Upon review, it appears that the Nars Velvet Lip Glide in Stripped will be restocked on our website within the next few weeks. I'm sorry it won't be ... see post
Please change my birthday
Hello. Could you please change my birthday to Dec. 10th instead of June 14th??? Thanks a lot
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ruochen, I have updated that for you. :) see post
I keep try getting "Create BI Account failed." when i try to sign up for beauty insider.
I've tried multiple times and keep getting the same message.
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@brianna1025, I'm sending you a PM soon (:  see post
VIB DISCOUNT AND ACCOUNT ISSUES
I just recently linked two accounts together and on one account (my online) I had spent 366$ this year, and the second account (in stores) I have spent 200$ +, but only 158$ this year. Once combined, I should qualify for VIB status, but instead they completely erased my online purchase history and kept the in stores one, making me a Beauty Insider only. However, I know for a fact that I spent 350$ and more this years because I still have the bills to prove it.  I want to make an online purchase now and I want to apply the 20% discount but it still says I don't qualify.   HELP! What should I do? I tried calling Sephora Canada, but they were of no help and did not understand what I meant when I said one account history was lost so obviously my purchases don't show.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AnnaReo,   I would be happy to assist you with this. I will look into it and PM you. Please check your inbox momentarily. Thanks!   Best, Mali see post
How do I link my VIB card to my account?
BEAUTY BRAINIAC ahsatanainigriv / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Can I also get help with this? Okay would like to be anle to use the VIB promotion but it is not showing my instore purchase history or letting me link my physical card... see post
Has Estee Lauder discontinued their DayWear BB cream? Its showing as out of stock on line and not available within 150KM
Has Estee Lauder discontinued their DayWear BB cream?  Its showing as out of stock on line and not available within 150KM
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi silly2wit,   That item is currently available here > http://www.sephora.com/daywear-bb-anti-oxidant-beauty-benefit-creme-spf-35-P378285?keyword=daywear%20bb&skuId... see post
unsuccessful authorization
Hi, I saw my order  oder, paid by paypal, was unsuccessful, but inside my paypal account i saw the transaction stated "pending". Have sephora deduct any paymant from my card?    Regards, Vlada
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi VLADALIM,   I'm sending you a PM now to provide you with more information!   Always, Danee see post
Q. VIB sales
Hi! I'm a BI member now, and I am wondering if I qualified to become a VIB with a new order, will the 20%off promo code work on this order?  If it does not work, and I use my friend's VIB account to shop, can I transfer the points to my account? Thank you.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi clairewln,   You wouldn't be able to apply the promo to your qualifying order as you wouldn't technically be VIB when placing the order.   Additionally, per o... see post
Adding beauty insider points
Hi! My boyfriend picked up a few things for me the other day but forgot to give my email for points sake. Can i upload a pic of the receipt? 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jessie6, That's nice of him! I will send you a message to help. see post
coupon
Hi! I wanted to know if i can use two coupons at sephora in person. Thank you!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cortes27, I recommend contacting the store directly to confirm> http://www.sephora.com/store-locations-events see post
but I DIDN'T RECEIVE MY 3 FREE SAMPLES FROM SEPHORA WHEN I MADE MY PURCHASE LAST WEEK. HOW CAN I GET THEM?
I guess the store as too busy or something but I was rushed out, and realized I never received my free samples.
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Veronica91,   I am very sorry about that. I will send you a private message in regards to this. Please check your messages when you have the chance. Thanks!   ... see post
My in store points aren't showing up online, can someone help?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi xunuo,   I'll be happy to assist you! I'm sending you a PM now.   Always, Danee see post
Could you help me to add the points from my last in store purchase? Thank you
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sanda15,   Sure! I'll send you a PM now to help out with this. see post