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Missing products
Hello,   I just received my order today and 2 of the three samples are missing. on the order sheet it lists the samples, however I did not receive them.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi qiaosede,   Sorry to hear that your samples were not in your order! I'm going to send you a private message. Please check your inbox momentarily. Thank you.   ... see post
An item was missing from my order?
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Xantastic,   I'm sorry there something missing from your order! I'm going to send you a private message now so I can look into this for you. Thanks! see post
Spam Links on BT
Recently there has been a surge in spamming on the BT forum. Links to various potentially harmful sites are posted multiple times a day on the forum.   Fortunately, the lively chatter on various threads "drowns out" these new threads/posts but it's still a nuisance. Apart from being annoying, this may present a security concern for some people since our user names are linked to our Sephora accounts.    Can a moderator please look into making BT less....spammy?    Thanks   Spoiler (Highlight to read)
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi trishavt,   Thanks for bringing this to our attention! We do our best to keep the BT community free of spammers but it can be difficult to catch every single one,... see post
My conditioner spilled :(
  I just opened one of my orders and there seems to be spill damages in my shipment, what is there to do next as it did ruin some of my other products too!
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
iLoveMakeup32x,   Oh no! Sorry to see this. I'm going to send you a private message. Please check your inbox momentarily.   Best, Mali see post
Inserting Products into Replies
Hi! Does anyone know how to link to a product in their beautytalk replies? Sometimes when people reply to me, under their reply it has links and pictures of the products they mentioned. How do you do that? Thanks
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NatalieeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sultananatalie!   You can link the products by taking the link of the product page in your browser and simply entering it in the reply box on Beauty Talk! Once yo... see post
I keep try getting "Create BI Account failed." when i try to sign up for beauty insider.
I've tried multiple times and keep getting the same message.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AlexaK17, I'll send you a message to help. see post
does Makeup Forever no longer make their rouge artist natural lipstick in N9? Is there any lipstick that are similar to it?
   
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sabsheasby,   I'd probably suggest the MUFE Artist Rouge Lipstick in  C108!   Always, Danee see post
Q. How does the VIB Sale work??
For those of you who has shopped at Sephora during these sales please help me out..   I am wondering how the VIB Sale works for the one coming in November. I know VIBs get 20% off but like does it individually apply to each product ??say i have 5 products in my basket like a primer, foundation, mascara, lipstick and a palette,  will I get 20% of on each specific product like 20% off for the primer, then another 20 off the foundation, mascara, lipstick and palette or does Sephora just takes 20% off the total amount of the order??
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Casandra03,   I think we talked about this in another channel recently! We'll have to wait for more details about upcoming promotions to be sure, however, typical... see post
Admins, need tech support
I am getting this tech error message when trying to use BeautyTalk.  I am only able to navigate through the site if I get an update email to my email address with a direct link. I can then navigate through the side columns but I cannot see the main page and/or click the BeautyTalk link at the top of the page. (get error message again) and it will not let me log out either.   Help!!! I am super addicted to visiting this page multiple times per day so I am FREAKING right now.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
You're very welcome @willa25! If I am provided with any sort of update/helpful information, I will be sure to let you know. see post
How do I connect my Sephora card to my online Sephora account?
Hi, is there any way I can connect these two things?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hanaleiezz, I will send you a message to help with this.  see post
Update Birthday
When I created my beauty insider account, I forgot to enter my birthday but would still ike to receive my birthday gift. Is there any way I can edit that?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ellieshilling,   Yes! I'll send you a PM to help.   Always, Danee see post
Create BI Account failed wo
Hello! I placed an order yesterday worth 299 points but I am getting the error  Create BI Account failed when I try to make the account. Any suggestions? Thanks!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I am closing this thread. If you have a similar issue, please send me or any of the other mods a private message so we can help or you can create a new thread under the... see post
Sephora Metamorphosis Exfoliating Powder
Is Sephora Metamorphosis Exfoliating Powder discontinued?
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BEAUTY CELEB artstudent1 / BEAUTY CELEB BEAUTY CELEB / replied
but now this is disontinued too? see post
Beauty Points
Hi there,   I made a couple of purchases in July and just noticed that my points were not added to my account.    Thanks!
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @hannah614,   I am very sorry about that! I will send you a private message so I can help you with adding your points to your account. Please check your messages... see post
Points
My Beauty points that I earned at Sephora store is not showing up online account
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Ayushre,   I am very sorry about that! I will send you a private message, so that I can help you with this. Please check your messages when you get the chance. ... see post
Help deleting a review
Need help deleting a review I wrote on the mufe artist rouge lipsticks so I can submit another review and check off the box saying I received the product to review.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jennypho,   I'm going to send you a private message regarding this. Please check your inbox when you have a moment. Thanks!   Best, Mali see post
Want to redeem points for something I got, no receipt??!
I recently bought the Urban Decay "freelove" eyeshadow. But the lady didnt scan my VIB card so i didnt get points for it. Is there any way i can have it added to my account now? Unfortunately I lost the receipt... so I dont know
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi RachelHur,    I would be happy to assist you with this! I'm going to send you a private message. Please check your inbox when you have a moment. Thank you.   ... see post
Help in deleting a review
Hi! I was posting a review for my Make Up Forever Artist Rouge Lipsticks and I didn't write a title for the review and I never clicked the box to say I received my products as a free sample since I was doing it on my phone and I didn't see the option. Would someone be able to remove my review so I can post it correctly this time? Thank you!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jennypho, I have removed that for you. It can take a few hours to update on our site.  see post
How Do I Add Friends?
I'm not sure how to add friends in this community? Is there how-to information posted somewhere that I can read? 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AryaStark7,   To add someone as a friend, just click their username, and then you should see the option to "add to friends" in the top right corner, above "send p... see post
How do you see what is in your August Play! by Sephora?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Roxy2012,   You're welcome to visit the following link to see a preview of August's PLAY! box.    http://seph.me/2aYFxad   Enjoy! :)   Always,   D... see post
GHD use in USA and Australia/NZ via adapter plugs
Hi, I'm keen to buy the GHD Electric Pink Deluxe Set ITEM 1864958 - I live in both New Zealand and USA.  Will this still work (and not break) if I plug it into an AU/NZ adapter plug when I am in NZ? Thanks
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @HBNZ,   According to GHD.com this item has a universal voltage to deliver the same outstanding performance wherever you are in the world.    Best Wishes, ... see post
getting my makeup done for homecoming
So I was wondering if anyone could tell me what its like to get your makeup done at Sephora? I am trying to find a good place to go to for homecoming, last year I went to mac but I just want to explore and see if there are any better places such as Sephora. And also how much does it cost and does it work better to call or come in to make your appointment.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mia11901,   Our Sephora stores offer 45 minute complimentary makeovers with a minimum $50 store purchase :) I'd suggest booking your appointment at least a week i... see post
Elle Mag subscription
Hi!   I need to change my address on my Elle subscription that I received through Sephora. How do I do this?   Thanks!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emilybee3,   I will send you a PM to help you with this!   Always, Danee see post
Need to edit a review please!
Hi! I didn't get an option to tick the 'received as a sample' when I posted my review, can you help me edit or delete the old one please? Thanks
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Zenybee,   I've removed your review for you. Please allow up to 24 hours for this to update on our website :)   Always, Danee see post
Lashtash to go voucher use in Canada?
Hi guys, I just purchased this favourites set online and then read that it says redeem the voucher at a US store. Has anyone tried to redeem this in Canada? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ZSahar,   I'll send you a PM to help you out with this! see post
Travel
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Blondale,   I am sorry about that. It is available now on Sephora.com. Thanks!    Best Wishes,   Janean see post
Multiple beauty insider cards
I have three beauty insider cards, as the first two broke and were replaced by sales associates, however the first card is the one linked to my account and I have points and purchase information associated with the other two cards. I've tried to get sales associates to link the cards, as well as someone on the phone support but it has been unsuccessful so far. Does anyone know what I can do to fix this?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SarahisaBaker,    I'm sorry about that! I can definitely fix this for you. Sending you a PM now :)  see post
Unsuccessful Authorization
My order status says Unsuccessful Authorization however money has been charged from my account. What do i do?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @annab1,   I am very sorry about that! I will send you a private message in regards to this shortly. Please check your messages when you get the chance. Thanks! ... see post
Delete review
I recently reviewed the ysl neutralizers but now I want to delete it. How do I go about doing that?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
I am closing this thread. If you have a similar issue, please create a new thread under the Customer Service board or you can send me or any of the other mods a PM. Tha... see post
Linking card to account
Hi! I need help to link my beauty insider card to my account, how to do that?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi achanderella,    I can help with this! I will be sending you a private message requesting more information. Please check your inbox momentarily.   Best, Mal... see post