Hi! After much deliberation, I put in an order. As soon as I clicked "place order" I saw it had my OLD shipping address! Thinking this would be an easy thing to modify because I just placed it, but it doesn't look like it? The customer service line is closed for another 6 hours. I'm panicking because I don't live there anymore and have NO idea who does, surely someone who will love keeping my $100 Sephora order! I've read through past answers and they mention contacting UPS once they order has shipped to change the address, however my order is going to Canada through Borderfree and then Canada Post so I don't think it's even going through UPS at all. Sick with worry Does anyone know what I can do?
The STILA Convertible Color blush is currently being offered as a 100 point redemption, but there is no actual color listed. Are these blush colors chosen at random by Sephora staff upon redemption? Thanks (Haven't seen any threads regarding this, so I thought I'd post one...)
My best friend is pregnant and is having some breakouts. She is too busy and exhausted to figure out an alternate skincare regime that will be safe for her baby since so many ingredients that are common to beauty products are on a no-no list. Can someone please help me? I would like to determine safe products for the following (all for the face): * Wash * Exfoliator * Moisturizer + broad spectrum SPF * Powder or very light foundation (is Smashbox safe? I think she would like that if it's okay) * Mascara * Lip gloss Thanks in advance to all for your help! (FYI, there is no specific price point, whatever works best)
Hello all! I just wanted to follow up and give a quick reminder for our Beauty Talk guidelines and requests with our posts and private messages.
Respect for all is one of our top Sephora values that is practiced in our stores, offices and througout Beauty Talk. It extends towards respect for other users, our community experts, moderators and Sephora Pro's and is a value we take pride in and take very seriously.
Everyone is free to disagree but please play nice and respect the opinions and thoughts of those around you to prevent any futher or future hostility and to keep Beauty Talk the fun and welcoming community that we aim for.
Should you have any concerns or questions, please feel free to reach out to myself or any other moderators (Keely, Janine, Melissa or Mia) and we will do our best to assist you!
For futher reference you can review the guidelines for Beauty Talk at the link below:
Welcome to Sephora’s BeautyTalk
Welcome to BeautyTalk! Here, you can ask for advice, chat about your beauty experiences, and exchange ideas, tips, information, and techniques with fellow Sephora addicts.
To participate in the BeautyTalk community, all you need to do is be a registered user of Sephora.com. It’s totally free and easy, we promise.
What is BeautyTalk and how does it work?
BeautyTalk is an online community. It is a place for discussion, asking questions, and sharing experiences. Users can post questions and answers to problems they have been encountering, search for advice, and even talk about their favorite subject with others that share the same interests.
A little forums history: Because online communities feature questions, answers and feedback provided by their own users, they are unique knowledge hotspots that have the potential to reach hundreds and thousands of people at any given time.
While anyone can search the Beauty Talk for information, only registered users can post new questions, answers, or comments. Additionally, members can track discussions and even receive notifications whenever new posts are made.
Keep the following common-sense rules when participating in Beauty Talk discussions. Be nice. Sephora’s Beauty Talk involves participants with a wide range of beliefs and ideas about the subjects they’re discussing. We encourage an open dialogue, but require that participants remain courteous and respectful at all times. Please avoid any language that is abusive, intimidating, discriminatory, or otherwise objectionable. This also includes having a tone that is consistently critical, derogatory, or otherwise negative. If we see any of the above, we will exercise our right to edit or remove any post that violates these guidelines. We can also limit or suspend the access of any participant who violates these guidelines. Have good netiquette. When posting messages, please remember that the people who read them sometimes can’t tell what you meant to say or how you intended to say it. Avoid “screaming” your thoughts in ALL CAPITAL letters. And remember that people that may not know you will read your comments. If you think your comments could be misinterpreted, they probably will be. If you think someone has misunderstood you, or has challenged your position, address it calmly in a non-threatening manner. Your moderator will be able to help, but it’s always best for the participants to work it out. Keep the peace! **Additionally, while we do not set formal limits on how much you can post, voluminous posting—whether in terms of number of posts or their length—can majorly interfere with other conversations. There's room here for many points of view, so don't feel like you need to have the last word. **
What is my role in the online community?
Everyone is essential in an online community. Without you, there wouldn’t be a community. By visiting often (and participating) you not only add to the user-created knowledge base, but you also encourage others to do the same. (Trendsetter!) If you come with your toughest beauty issues, you’ll probably be able to find someone else that has the same problem or can point you in the right direction. Then if you’re able to find a solution that works for you, you can add your own insights and experience. Chances are that you may have an answer that someone else has been seeking. Everyone wins.
Remember that online communities should be fun, friendly, informative, and appropriate for everyone.
Privacy. BeautyTalk is a public forum widely accessible on the Internet. Whenever participating in any online community, always remember that what you post is viewable by the general public. Please do not post any confidential or potentially embarrassing information about yourself or anyone else. Posting someone else's confidential information will result in the termination of your access to these services. Information that you should never post includes the following:
Your full name
Your telephone number
Your mailing address
Your credit card number(s)
Your social security number
Your Beauty Insider number
Other receipt information
Personal email address
As a registered BeautyTalk user, you get to decide what content you include in your Profile, and who gets to see it. Please familiarize yourself with these settings, located in the “ My Profile ” area.
Best and worst practices
WE DON’T LOVE
Using a descriptive title for your posts.
Using vague subject titles like “HELP!”
Reading other responses before posting.
Repeating information already provided.
Asking for clarification when necessary.
Contributing to the discussion.
Excessively quoting previous messages.
Focusing on your areas of beauty expertise.
Offering advice on unfamiliar topics.
Being as concise as possible.
Overwhelming readers with information.
Trying to use correct spelling and grammar.
Worrying if your spelling isn’t perfect.
Staying on topic.
Getting off topic.
Disparaging (insult) products or people.
Trying to understand opposing viewpoints.
Arguing with other posters.
Using foul language or off-color humor.
I'd like to take some items off of my shopping list and I can't seem to figure out if I can, or how to do it. Can someone please let me know if this is even possible, and if it is, how to go about doing it? Thanks!
Hi Wonderful Admins, Just wanted to bring to your attention a user that is sending spam/hoax messages privately to BT users. Not sure how many other people also received the private message that I received below: Good morning(waiting to read from you soon) From: verobi Sent: 11-27-2012 06:10 God bless you I am Miss. Veronica the director of bill furthermore at the foreign remittance department of SG-SSB Bank Limited, board of administrator en route for my bank mandated me to look for least known relative of our late client he deposited in our bank sum of fourteen million five hundred thousand dollars, send a mail to my private email address ( email@example.com or firstname.lastname@example.org ) so that I can explain more details to you, please acknowledge my mail, Best regards, Miss.Veronica Just wanted to pass this along the name of this spammer to ensure they don't bug too many other people. Thanks, Fran
I've been a VIB for about a month now, but I still don't have access to the VIB board. Would it be possible to have my account updated to reflect the VIB status? Also, it looks like most of the product reviews I've written recently are showing as "Anonymous". Is there a reason my user name isn't showing up? Thank you!!