My BeautyTalk Profile
Who's Online / 6,999 users
BeautyTalk Support
Showing results for 
Search instead for 
Do you mean 
Hi can I change my birthday to my real birthday march 20 1996? I accidentally made a mistake
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi maryhellokitty,   I've updated this for you now, and you should see the changes within 24 hours.   -Stephanie see post
profile photo?
Hi, can someone tell me how to add a profile photo?  I have added the photo, I see it there in my profile but can't figure out how to make it my profile pic.  thanks
see post
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @tantallum99,   I am glad you figured it out :) Please let me are any of us mods if you need further assistance. Thanks!    Best Wishes,   Janean see post
Q. Can I return something after 60 days
I bought a two faced foundation back in December(wrong colour) and I forgot to return it. I don't have the receipt but I have my VIB acc, is there any hope?
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi alliemartin77,   I recommend contacting your local store for help with this! see post
I AM NOT GETTING ANY POINTS
On 06/11/17 I bought the Ciate Dewy Stix and I am not getting any points for it. I went into the "My Points and Status" and it did not say anything about me purchasing that item (it only showed my previous purchase from a while back).    Is there a way that the person who checked me out messed up and gave my points to someone else instead of me? Because they asked me if I wanna used my points since I have over 100.. Which really confused me because I didn't have that many points but I didn't think much about it. 
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi TranJennifer89,   I'm sorry to hear you didn't receive points for your purchase made on 6/11! I'm sending you a PM to request for more information.   Always, ... see post
Points
I want to buy a $45 palette for double points, but when I add it to the cart it gives me 45 points instead of 90.
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emfull25,   You will receive the 2x bonus points within 24 hours from the time your purchase is made! :) If the bonus points are not credited after the 24 hours, ... see post
ARE THE MOBILE OFFERS AVAILABLE FOR UK? I TRIED ADDING ONE AND IT DOESN'T WORK :(
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Olivia2198, Sorry! At this time, we aren't able to include promotional offers with international orders due to customs and shipping regulations.  see post
helppppp
hii! can you pleaseeeeee help me change my birthday i set it as march 24 2000 instead of June 24th 2000
see post
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shika24,   I've corrected this in your account for you now! You should see the change take effect within 24 hours. see post
hi! i accidentaly set 04.21 instead of 06.21 as my birthday. Can someone help me change it?
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Olivia2198, I have corrected that for you :) see post
Samples
Hi there is it possible to have some foundation samples mailed out to me? I am on a search for a new foundation and rather than returning a bunch of product I was hoping to try first. I'm looking for medium to full coverage, oil free and matt.
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Gia33,   You are welcome to choose up to 3 samples for online orders. To view the current samples, please visit the site here > http://www.sephora.com/free-beaut... see post
HOW TO LINK MY SEPHORA VIB CARD WITH MY ACCOUNT
I need help linking my VIB card that I just got in-store at Sephora. I made a sephora account few months, I thought I could link my card to my sephora account online but  I'm having trouble doing so. Any help would be nice!
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BeanAnTi,   I can assist you with this! I'll send you a PM now!   Always, Danee see post
Help
So I have a sephora beauty insider card and I used my number in store since I don't physically have the card,  and they told me I had 138 points so I decided to save them. But the points don't show up when I log into my sephora account and I tried both of my emails since I forgot which one I used and neither of them have points what do?  
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @sarahkay99,   I can help you with this! I'll send you a private message.    Best, Mali see post
Replacement for Hot Brown Duo
Hello! I previously purchased a Sephora Duo Eyeshadow Hot Brown N° 03 (champagne and dark brown duo), but I noticed that Sephora doesn't sell this anymore. I'm looking for a comparable color for the dark brown color. Can anyone recommend a Sephora brand eye shadow for the dark brown color? Thanks!
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Dsmall8889,    Can you provide a picture of this duo or what is left of it?    Best, Mali see post
Why am I no longer able to see reviews on products?
BEAUTY CONNOISSEUR futureslp81 / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
ITA. They should have it fixed by now. A company this big, and they don't have SOMEONE in IT that can fix this? I am rouge and refuse to shop there. It's Ulta or Nordstr... see post
Q. Beauty talk profile Titles: How does the Beauty Talk titles work?
Hi, I have few questions on how does the BT levels work....   how many titles/ levels are there?    What title is the top level? and what do I need to do to reach that level?   Thanks    
see post
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. HI @mezzotown88525,    For more information regarding Beauty Talk guidelines, please check out this thread here > http://seph.me/2rm2Uo6.   Thanks!    Best, ... see post
Birth date
Hi i accidentally put my birthday a wrong date and it needs to be may 28th could you please fix it so i can get the birthday gift? Thank you!
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@aynur, in order to receive your Birthday Gift, you must redeem it online or in store during your birthday month or within 2 weeks of your birth date. If you'd like to r... see post
Hi can someone help me change my birthday date to may 15 please?
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Aleaylin, I have updated that for you :) see post
edit review
Hi, i just reviewed the KAT VON D Blotting powder and realized that i reviewed the wrong shade in my review... wanted to edit the post to put the correct color... can someone help me out? Thank you!
see post
BEAUTY BRAINIAC Nodeulee / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Thanks so much for taking care of that for me :)  see post
I just used Apple Pay with the Sephora app...
It did not crash, but my Apple Wallet did say a transaction went through but it seems to me that my order did not process through? Because the items I wanted to purchase are still in my cart and I did not receive an order confirmation from Sephora... Is this happening to anyone else? *First time ordering through the app, so not sure if it's the app or Apple Pay, or both*
see post
taytaymarie / FRESH FACE / replied
I just had the exact same problem, I tried it twice and both times said done yet kept me on the checkout screen and all items were left in my cart. What does this mean? ... see post
Wrong samples
Whatever samples I select with my online purchase, I never receive the same. But i can still view them available in the samples section. Does that happen to anyone? They even show up in my purchase history which is incorrect.
see post
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @bcain,   I'll send you a private message shortly to further assist you with this.  see post
What do the titles mean?
What's the difference between a Beauty Guru and a Hall of Famer?
see post
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @corkeydalie   What @veronika23 said is correct! It basically changes based on how much you use BeautyTalk. Soo the more you post and interact, you will change yo... see post
Sephora VIB
I must've created two accounts at some point because I have a Sephora VIB card but when I log onto my account it says that I am only a "Beauty Insider" and when I search my purchase history, none of the products that I bought that boosted me to the VIB status, show up. How do I connect the two accounts then? I have tried using all of my old passwords and I have even checked my spam mail to maybe find the old account. 
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Milicarados, I will send you a message to help. see post
Who runs BEAUTYTALK
In need of the appropriate person who runs BEAUTYTALK regarding an unpleasant experience on this board. The moderator has not responded and the issue is worth escalating, Regarding Sephora's guidelines, they are perfectly acceptable and understandable, however left feeling it was not acknowledged. At the moment, the fun of shopping @Sephora and trying to participate on BEAUTYTALK  has certainly taken the enjoyment away.
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DutchSteffi,   I'm so sorry to hear about this! I'm sending you a private message to gather a bit more information from you.    Always, Danee see post
BI Account Fail
I have an account and I am a VIP member but every time I enter my birthday to be a BI member is says "account fail."
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Itlms22,   I'm sorry to hear about this! I'll send you a PM to assist you further.   Always, Danee see post
Beauty Insider points
I recently bought some items at a Sephora store and forgot to show them my Beauty Insider card. Can I still get points from it? Thanks
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI leslie52,   I'm sending you a pm to assist you :)   Always, Danee see post
Missing samples from Sephora.com Order
I received my order today, and none of the samples, including the deluxe sample (Sunday Riley Luna Oil), came with the order. The only thing I received with my order is the post card-sized one-time use sample of the Tom Ford Noir fragrance, but nothing else.    To give a bit of a background, I have received numerous orders in the past that came with no samples (not substitutions, just plain old nothing!), so I had to take my time to complain a few times so that they can be rectified. I was told at the time that a "special team" was assigned to pack my order, and a good number of orders since then have come in perfectly.. until today. I called the rouge concierge line a few minutes ago, and while Travis was certainly sympathetic, he wasn't able to offer anything. He added that he couldn't offer any points either, because I wasn't allowed to have points added in manually.. which he said has to do with the previous complaints about the same issue and the compensatory 50-100 points that were added a few times. Seriously?    So... what I'm told is that for the mistakes that Sephora has made and for my time and effort to make sure that I receive my items as I ordered I'm supposed to just sit back and get gypped? I'd very much like to have a mod reach out to me to correct this matter. Thank you.
see post
FricKing / FRESH FACE / replied
Same thing happened to me today. I received the items I ordered, my 100 pt sample, but not the 3 samples that I had picked (I understand substitutions sometimes have ... see post
Part of my order is missing. Can someone please help me?
Hello,   I ordered all of the Stila Magnificent Metals Glitter & Glow Liquid Eye Shadows during the Spring Sale event, save for Smoldering Satin since it was out of stock. Unfortunately, 2 of my items didn't arrive from my order (Sea Siren and Sunset Cove). My credit card was charged for the full amount of my order. Can someone help me? I got them with the 15% off and would rather wait and get them sent to me when they come back in stock, if necessary, so that I don't have to pay extra for them. Thank you for taking the time to read this!   Warmly, Michelle
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Makeuplover94, Oh no! I will send you a message to help. see post
Adding points with a receipt?
I recently bought products at a Sephora store and the cashier said she couldn't find my beauty insider account. Is there any way I could add the points right now? I have the receipt
see post
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mluong13,   I can assist you with this :) I'll send you a PM now.   Always, Danee see post
new promote code
I have the same question. I REACHED VIB on line. BUT they don't send me new promotion code. I don't have any discount...So what should I do.....
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Suoxiaohuol, You can use the promo code VIBSPRING through 4/24. Happy shopping! see post
Q. Physical VIBR card
I'm wondering how people are getting their physical VIBR cards because I didn't get one... I was told that Sephora is no longer having any physical VIBR card. TT TT is there any way to get one? I really want to get one... 
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Michelle1008,  We are going digital, so you can access your mobile Rouge card on the app.  The physical cards are no longer included in the Rouge welcome kit. see post
Paid with Apple Pay but no order confirmation after payment?
I just paid using Apple Pay on the Sephora app. The charge went through but the app still says I still have items in my basket, prompting me to checkout and pay again... what happened to the first time I paid? Why didn't I get an order confirmation?
see post
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nina31, I will look into this and send you a message to help. see post