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I would like a color match for the Cover FX Oil Free Foundation. My color IQ is 1Y08. Thanks!
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi debadding,   I would recommend  N35 - for medium light skin with neutral undertones in the Cover FX  Natural Finish Oil Free Foundation. If you get a chance, ... see post
Beauty Insider Addition
Hello I made a purchase today in the store, but forgot to give my beauty insider information. I would like to have the stuff I bought today on my history! How can I add? Thanks!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SnickerC,   I'm sorry about that! I'm going to send you a private message so I can assist you with this. Thanks! see post
Return Policy
Hi!   I bought the Smash Box Try It Kit a few months ago, and used it maybe twice maximum, before realizing it wasn't the right shade for me. I still have the receipt and everything, I was just wondering if it was still possible to return it? The only reason I haven't done so yet is because I don't have a Sephora anywhere near me.    Thanks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beeniebabyxx,   Returns and exchanges of in-store items are ultimately up to the discretion of the store. I would suggest calling the store you plan on visiting f... see post
How to add purchases already made to my account.
I have recently purchase something but was not able to it to my beauty insider account. How can I add it? I have my receipt 
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nrose20085, I can help you with that! I am sending a private message with more details.    Cheers!  Kevin  see post
online registration issue
I am a VIB member, but when I registered with my email address there is no place to add my member card number, so my account does not show my points or correct membership status, and I cannot use my coupons. How do I connect it?
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there! I can help you add your card to your online account! I am sending a private message with more details.    Cheers!  Kevin  see post
Is my sephora card supposed to be connected to my online account?
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi omgitzmehhh,   Yes, you should have your online account associated with your Beauty Insider card number to assure all of your points and purchases are in one plac... see post
Beauty Insider not entered
I made a purchase at a Sephora store and despite giving my telephone number to the associate to lookup my VIB account, the sale was not recorded as a Beauty Insider sale. How do I add this purchase to my account and relieve the appropriate points?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ddee529,   I will send you a private message to help you out with this. We can retroactively add the points to your account, however, we cannot add purchases to y... see post
How do I add points to my account from a receipt purchased in store?
Hi there,      I recently made a purchase at a sephora store and forgot to present my beauty insider card. How do I add those points from my receipt? 
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SPECIAL GUEST Bittims / SPECIAL GUEST SPECIAL GUEST / replied
I also need help with this please! see post
WHAT'S THE PROBLEM WHIT MY BILLING ADRESS?
I've been trying to place an order, but every time I click the "place order" button it says that I need to check my billing adress, but everything it's ok with my adress. And you discount the money from my credit card but I don't place the order. I'm using a prepaid walmart  credit card MasterCard. It's my first time buying Sephora online. I'm frustrated. I need help.
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nancy, A pre-paid credit card needs to be registered with a billing address before it can be used on Sephora.com. If there's no billing address associated with the ... see post
Missing beauty points!
Why didn't I get beauty points for the clarisonic items i purchased in store?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ims11, Sorry to hear that! I can help. I'll send you a message to get your info. :) -Laura   see post
Returns
Hey guys i just bought tis hair cream a couple days a go and i just absolutely hate it. Does anyone know if i can still return it iv only used it once and bought it literally yesterday
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi haleyscho, Yes, you are still able to return it! Please take the product and your receipt to the store for a refund or exchange. :) -Laura see post
eyeshadow
hi im looking for  sephora collection eyeshadow by the name of espresso shot no95....is it still available?
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Roeosi! I'm sorry, but we don't carry that shade anymore! We, do, however have some similar colors! I would look into the Nars Single Eyeshadow in Mekong or the Sepho... see post
HELP
hi i think my sephora accounts are being messed up this one used to be connected to one of my other emails and now its hooke dup to this one i think i have two accounts because my most recent purchases aren't coming up and imnot getting points even though i used my card please help i bought an expensive perfume and was suppose to get tripe the points
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Haleyscho,   I'll send you a message now to link up your accounts! see post
Exchange policy
Hi, did your exchange policies change?   I sent my husband to exchange something for me and he said the SA said policies have changed. The product was not used but he lost the receipt.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Missbetruly,   All returns and exchanges are at the discretion of the store, but when you return an item, if you do not a have a receipt for your purchase, you wi... see post
Oily skin help - need a new foundation!!!
Hi ladies,   I am 35 years old and I have had really oily skin since age 12.  I'm so tired of it.  And I don't know if it's my age or what, but foundations that I've used in the past just don't work anymore.  For the last 10 years I had been using Bare Minerals original, then I switches to matte.  But I find that it just doesn't work for me anymore.  For the last year I have been on the hunt for one that will.  I've used Hourglass Immaculate, which I originally thought was my holy grail...but I find that I can't get a really good shade match and it can look too matte.  I have tested so many...Tarte powder foundation and the 12 hour one, Estee Lauder Double Wear Light, Laura Mercier for oily skin, Lancome Teint Idole Ultra 24h, Arbonne liquid and powder foundation Clinique Stay Matte, Almay TLC.  There are probably others that I just can't remember.  Then I went back to Bare Minerals matte.  Then back to Hourglass.  I know there is no "perfect" foundation and that an oily skinned girl will have to deal with some shine.  But here's my issue:  every foundation starts off looking great, within an hour or two I'm already greasy, another hour or two and I look like a hot mess.  A lot of foundations oxidise on me as well.  And if a foundation starts off looking light/natural, within a few hours it looks heavy and fake.  I would love any suggestions that you might have to offer!!!   Also, I have acne prone skin.  I like a natural finish...not too matte (that's my issue with Hourglass Immaculate).   Thank you!!!
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BEAUTY MAVEN TribouRJ / BEAUTY MAVEN BEAUTY MAVEN / replied
Thank you for the suggestion, I really appreciate it! see post
How to add points after purchase
I was told I could just go online and add my points because she forgot to ask for my beauty insider card. But I don't see that option...how do I do it then?
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SCENE QUEEN illyyvee / SCENE QUEEN SCENE QUEEN / replied
I need help with this too please  see post
VIB Status In-Store, Not Online
Hi there, I have been a VIB for months in store, but my online doesn't show the same status. Can someone help? -D.
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi EllaRaeN! It sounds like you may have two accounts. I'm sending you a private message to help!    Cheers!  Kevin  see post
I made a purchase and forgot to get my points
Hi, i made a purchase at the sephora store and forgot to show them my card. Can i get my points from here? 
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shahdukht! I can help you get your points! I'm sending a private message with more info.    Cheers!  Kevin  see post
Q. I made a purchase and added my Beauty Insider after the transaction
Hi, I made a purchase and decided to make a Beauty Insider after the transaction, and the girl said I could go online and use my receipt to add the points, but I can't find where to do that! Please & thank you!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi LoveAllis,   I would be happy to help you out with this! I'm going to send you a private message now so please keep an eye out on your inbox :) Thanks!  see post
Link beauty insider card to online account
I got my beauty insider card in store a few months back and registered for my online account today. How do I link my card to my online account?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi smaha0320,   I would be happy to help you link your accounts for you! I'm going to send you a private message so I can assist you with this! Thanks! see post
Has Anyone Tried Returning Then Exchanging Anything That They Don't Carry Anymore With A Receipt?
My friend said she received a gift during not long ago that she has no use for and was told that she can only exchange it with something else...but the problem is that...she already got everything that she wanted not long ago...as well as...she found something that costs about the same price that's been sitting around for some time and as well as with a receipt, and so, she wants return it and then make the exchange for it, since, she didn't get a chance to put it to use just yet, as she tends to stick with using up one thing of the same type before moving on to the next, but the thing is that, they don't carry it anymore...so...has anyone tried returning then exchanging anything that they don't carry anymore with a receipt?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi prettiegirl, I'm not sure I understand your question. You can return a product without a receipt for store credit or an exchange only. If you have a receipt, you ca... see post
Adding VIB status to online account
I recently become a VIB member in store and now after signing up online i can't find where to add my card number on to my account so that i can see my points. Is there a way to do this? Thanks!
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KeelyLS,   I'll send you a message now so that we can link up your accounts!  see post
concealers
hi i need helppppp. i currently use biscuit in nars concealer, what would be the equivalent to urban decay's concealer?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi daynegirl,   If you are currently wearing Biscuit in the NARS concealer, then I would recommend  Medium Light Neutral in Urban Decay's  Naked Skin Weightless Comp... see post
If I am an nw 20 in mac with red undertones what Giorgio Armani luminous silk should I use.
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi aaday,   Based on the shade that you currently wear, I recommend shade number 3. It is formulated for light skin with beige undertones!   http://www.sephora.c... see post
SK II
Help?!  I deleted the email with the code for the SK II samples with purchase.  Can anyone provide me with that code please??
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TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ryale, the code is SKIIVIB. :) see post
ADDING POINTS!
I purchased some stuff in Sephora in Atlanta (Lenox square mall) in November and spend around 350 dollars but I didn't add the points. I didn't know how this works. Can you help me please? I'm a member since August and the girl at the store never told me that I can add my points saying her my email.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LauraAsta,   I already sent you a private message to help with this! Please check your inbox :) see post
Is there any way to delete a post if the issue has been resolved?
Had issues with my account not receiving any mailings, but since that's been resolved I was wondering how to go about deleting my post.  thank you.
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BEAUTY MAVEN gaby / BEAUTY MAVEN BEAUTY MAVEN / replied
Wow, sorry for the late reply, got caught up in the holiday craze and never checked back on this thread.  Here are the two posts I'd like deleted as the issue was resolv... see post
I bought a liquid eyeliner yesterday.....
It is not dark nor liquidy anymore, actually it wasn't liquidy even when I first bought it.I had to run it under water for it to work but now nothing is working.What should i do?
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TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Mainstream247, I recommend you take it back to your nearest Sephora location so you can exchange it out for a new one.  see post
Link VIB rouge to an online account?
Hi there, I have a VIB rouge card but I haven't linked it to an online account yet, is there a way that I can link it to the online account I already have? Thanks
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
@Luvliv918,   I'll send you a message to help out with this! see post
Q. Get Points Back?
Hi I just registered for beautyinsider today after it was given to me 2 years ago and I noticed that I did not get points from that day I was given the card. Is that because I opened an account after all this time or because the account is not linked? I also recently made a purchase 4 days ago and was wondering if I can get points for that too? Sorry, not sure how this all works!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi MinniSoSo,   I'll check into your account for you and let you know what I find in a private message. If you do have two accounts I can assist you with linking tho... see post