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How do I "link to a picture" to show pictures of products?
To be honest, I'm pretty bad with technology so that's probably why I'm doing something wrong. As the link, I put the link from the Sephora website about the product, but it was said that an image couldn't be found. What should I do?
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BEAUTY WHIZ AgataR / BEAUTY WHIZ BEAUTY WHIZ / replied
Find your item on Sephora, then add the website below. The pictures should display no problem see post
From BI to VIB during April sale
I started this sale as a BI and made a large purchase with my 10% BILOVE coupon and now am eligible as a VIB, does that mean that I am able to use the VIBLOVE code for 15% for the last 2 days of the sale (until 04/21/15)???
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gaby22N,   If you became a VIB during the sale, you can use the 15% off promotion code for the remaining dates of the promotion! :) Please let me know if there is... see post
I signed up for Beauty Insider and I don't think I provided and email.
I signed up for Beauty Insider in store and I don't think I provided an email. I'm now at VIB status and would like to use my points online. Could I get assistance with linking my accounts? Thanks!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @lauraliorti,   I'll be happy to link your accounts together for you! I'll be sending you a private message shortly :)   Best, Danee see post
Q. VIB member
I am an VIB member but my account in the website shows me as a beauty insider and also my points regards to store is 256 but in my account is -57. And for 15% sale April 14th I have not recieved any email or mail. Could you please check my account. Thank you
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi Jollymah, It sounds like you have 2 accounts, which I can link for you. I'll send you a message to get your info. :) -laura   see post
Add points from in-store purchase to account?
I recently made a purchase in-store and even though the cashier scanned my card, the purchase was not logged in my account nor were the points added. Can someone help me add my points to my online account?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi suchness, I can add the points for you! I'll send you a message to get your info. :) -Laura   see post
Wedding Problem!!!!
I have dry,oily, and a lot of blackheads on my face. And I have to go to a wedding next month, I need fast results. What would you recommend. I need answers, quick.
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BEAUTY MAVEN ambrose / BEAUTY MAVEN BEAUTY MAVEN / replied
I have super oily skin too, and if you are wearing make-up, I highly suggest Urban Decay De-Slick Make-Up Setting Spray. This stuff is amaaaazing for keeping the oil awa... see post
VIB
Ive been using my beauty insider card on my iphone and now rec'd myVIB card in the store, how do I link them or do I need to.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tisha1,   I can help you with this! I am going to send you a private message to get a little more information from you first. :)  see post
For vib rouge 15% event how many times we can order separately?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lizye,   You can use the 15% off multiple times both online and in-store while the offer is valid. As with our other multi-use promos, we ask that you consolidate... see post
Are the 15% off emails being sent in waves for Rouge?
Have all the Rouge members received their emails or are they being sent in waves? My friend who is also Rouge member said she got her 15% email a couple days ago but I still haven't received mine! I seem to be having trouble receiving Rouge emails despite an accurate email address and emailing CS asking them to make sure I'm on the correct mailing lists! 
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi teaelleyou, It is possible that you might still receive your Rouge email before the promo starts, however if not- all the info is available on your account page whe... see post
I cannot connect the beauty insider with my online account
what do I do ?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi peggygoo, I can link your accounts for you! I'll send you a message to help. :) -Laura see post
Have not received a birthday email
My birthday is quickly coming up and I still haven't received the Nars birthday present email. I am also not given the option to add the item into my online cart. 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emmalou425,   You can obtain your birthday gift within the two weeks before or after your birthday, so if your birthday is in late April the option to add the gif... see post
Nickname Change
Just wanted to know if there is any way to change a letter in my nickname its spelled sertenity20 but should be serrenity20
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there,   Unfortunately there isn't a way to change your nickname on Beauty Talk (I know... it's not very forgiving!). If you'd really like a new nickname I would ... see post
Sephora Customer Service Nightmare Story | VIB Rouge
Like reading Sephora Customer Service Nightmare stories? Here we go...   About a month ago I ordered roughly $100 of products through Sephora.com. I selected the Algenist promo (I'm VIB Rouge). When my order arrived after seven days (not two), the sample was simply not in the package.   I called Sephora and Customer Service was initially pretty nice about it. They said they would send me the Algenist promo separately, no problem. I checked and the order appeared in my order history. After a week -- and still no Algenist promo replacement -- I checked online. The FREE replacement order status oddly read: "unsuccessful transaction".   Once again I called Sephora and was told by Customer Service that they had run out of the Algenist promo. Yet a second time, I was without the sample. After much discussion with the Customer Service rep, she processed an alternative replacement for the RougeAmore/Amore Pacific skin care kit. She put me on hold for a l-o-n-g time and finally verified that the replacement order had been approved by a manager due to the ongoing customer service problems and that I would be receiving the kit in two days.   Another week passed. No RougeAmore/Amore Pacific skin care kit. No related order even in my order history. A third time now, I called Sephora's Customer Service team. The (completely unapologetic) Customer Service rep sighed and told me the previous rep had noted my account but never verified the replacement approval with a manager and never even processed the replacement order. She refused to let me speak to a manager. She refused to give me her Customer Service rep ID. She expressed zero regret for what was a THIRD broken promise to a multi-year VIB Rouge customer (I have one of the original RED Sephora cards, in addition to my Rouge card). WHY? I asked this rep. What gives? The RougeAmore/Amore Pacific code is still working. How difficult can resolving a customer service issue be for Sephora's Customer Service team?   FINALLY, the Customer Service rep agreed to have a manager call me back before 5 PM Pacific time that day. I waited, but a manager never called. Finally at 6:30 PM Pacific time (after I had headed out for the evening), the manager called. Somehow the call went straight to voice mail. The manager left a message. He suggested I call back to the 800 hotline again if I "have a problem that still needs to be resolved." Clearly the manager has been given zero details about the Customer Service issues. So I have to go through this whole process again?????   I'm flabbergasted. All I can say is: aaaarrrrrrrrrggggghhhhh!   Any advice from VIB or Rouge members?   Oh -- by the way -- after multiple calls to Customer Service over the past year, I still don't receive Rouge email promos, snail mail promos, or event invites. The only way I learn about Rouge events in through this Forum and other external message boards.
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BEAUTY MAVEN SassinSanDiego / BEAUTY MAVEN BEAUTY MAVEN / replied
Hi everyone. Just a quick note with an update. I was contacted by Greg, a Sephora customer service manager, shortly after I posted my story on the Sephora message boards... see post
2015 Sun Safety Kit Release???
I'm wondering when the 2015 Sephora Sun Safety Kit will be released??
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JAH2012,   We currently do not have an estimated date at this time but please keep checking back and stay tuned for updates. Thanks! see post
Makeover Survey?
I am trying to get to the makeover survey. I cannot find the link anywhere. Thanks! 
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sunnybunz,   I'm sending you a message to help! see post
Q. tip the makeup artist?
I received a VIB offer for a complimentary 45 minute makeup session with an artist.  I've heard they don't work on commission, so I'm wondering if I should tip her?  I've never seen anyone else tip them in the stores but I don't want to commit a faux pas! 
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SPECIAL GUEST sunnybunz / SPECIAL GUEST SPECIAL GUEST / answered
A. I want to review my wonderful makeup artist but I dont know the link because I threw away ny reciept. Does anyone know it?   see post
Is it possible to block other users?
There's one person who's comments, while may not be bad enough to report, are still rude and snippy. Can you block other users on here so you can't see their posts?
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HALL OF FAMER Blackwhiskey / HALL OF FAMER HALL OF FAMER / replied
Just wanted to bump this up to see if anything is being done for this feature? I dont even feel like coming  around to bt sometimes.  see post
How long does it take for items to be back in stock?
When will the YSL Effet Faux Creme D 'Eyeliner be back in stock again? I feel as though I've been on the email list forever ):  
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AdrienneXx13! I'm sorry, I still don't show a delivery date for the item. :/ I'm also not showing that it will be discontinued with us, so that's a good sign! Thank y... see post
Converting card Beauty Insider points onto my online account?
I have a sephora beauty insider card that I've been using for a few years now, and I just signed up on the website. Is there anyway I can transfer the points to my account?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Elizabeth, Yes, I can link your card to your online account! I'll send you a message to get your info. :) -Laura   see post
Could a mod or admin please delete these?
Hello to the BT Staffers,   There are quite a number of duplicate posts (in Asian characters) by a newcomer to BT.  They are on numerous boards and  look like spam as far as I can tell.  Would a staff member please delete these?    Thank you!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lucyshnoosy,   Thank you for bringing this to our attention, we are dealing with this accordingly. Thanks!   see post
MISSING ITEM!
i have the order summary in my package with everything i ordered and PURCHASED listed and checked off. only thing is one item is missing from the package! this was supposed to be a gift. what do i have to do to make sure i get this item?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kd2231,   I am so sorry to hear that an item was missing from your order! I will send you a private message requesting more information so that I can assist you f... see post
How do I add points to my account from a receipt purchased in store?
Hi there,      I recently made a purchase at a sephora store and forgot to present my beauty insider card. How do I add those points from my receipt? 
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CJSan / RISING STAR / replied
Hi, I recently made two purchases without a beauty insider card and would also like to get my points on my account. -CJ see post
How can I add beauty points to my account after a purchase? I don't see any options to do so online.
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vlookup,   I would be happy to help you out with this! I'll send you a private message so I can assist you - keep an eye out on your inbox! Thanks! see post
beauty insider
I always purchase at store using my insider card, but when I check my points and purchases online, it doesnt appear. How do i make them appear?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dm915, It sounds like you have 2 accounts. I can link them for you! I'll send you a message. :) -Laura   see post
parabens, phthalates, cruelty free products
I use products that are paraben and phthalate free and not tested on animals and so far I have found that your brand you carry Tarte meets the three criterias I look for. Is there other brands that offer the above?  
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SCENE QUEEN eldaeve / SCENE QUEEN SCENE QUEEN / replied
Thanks for that but I can find the cruelty free products easily on peta's websitre but what I thought you maybe have a list of was products that in addition to being cru... see post
My most expensive purchases aren't showing up on my history
I purchased a moisturizer and a clarisonic. The moisturizer is in the purchase history but not the clearsonic. I purchased a foundation yesterday and a Peter Thomas Roth set and the foundation and all the free gifts are on the purchase history but not the set. Please help
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SPECIAL GUEST ASC1014 / SPECIAL GUEST SPECIAL GUEST / replied
Thank you for your help and quick response!      Azucena  see post
Q. I wish there was an easier way to keep track of your hearts.
I come to this community pretty much everyday. Even if my hearts go up the slightest bit, I get excited. It is so difficult to track and see where those hearts came from by clicking each post. Does anyone have an easier way?
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi AmyC! If you visit your profile page you can see who is giving you hearts and how many they are giving you.  It should also show you the individual post they gave you... see post
beauty insider help
Hi, i bought 300 dollars worth of make up and the lady said that she'd put these points in my new sephora beauty insider card and i am trying to register it online and it says i have zero points?? help !!
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Eliz39-   I'm sending a message now so that I can link up your accounts! see post
Q. Highlighting Brush
I watched all 5 highlighting and contouring videos but did not get a glimpse of the brush used for highlighting.  They showed the brush for contouring (75).  Can anyone help?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / answered
A. Hi KristenR1,   Since they use different brushes in different contouring videos, there are multiple options! I would recommend using the Sephora Collection Pro Visio... see post
online registration issue
I am a VIB member, but when I registered with my email address there is no place to add my member card number, so my account does not show my points or correct membership status, and I cannot use my coupons. How do I connect it?
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sharyl,   I'll send you a message now so that I can link up your accounts! see post