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how do i link my beauty insider card to my existing account ?????
How do i link my insider card to my account ? I previously bought stuff from ephor but it still comes up that i have 0 points. How do i put my beauty insider crd on my sephora account ?
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lanse / NEWCOMER / replied
Can you help me as well? I forgot to bring my card :P see post
Somebody is using my VIB card
Somebody has my previous VIB card that is linked to my account and they are redeeming my gifts with my points! What do I do? I already got a new card but this person is still able to use my card to redeem gifts. Please help!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LeilaHatami,   I'm sorry about that! Sometimes, if a client's account is looked up by name and there are multiple people with the same name, purchases and points ... see post
Change BT username
Hi Is there any way for me to change my username? The new username I'd like to request is artvee
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BEAUTY BUFF abeoj / BEAUTY BUFF BEAUTY BUFF / replied
Aw, ok! Thanks for replying :) see post
I forgot to use my Beauty Insider Card on a purchase I made - can I reclaim the points?
I forgot to use my Beauty Insider Card on a purchase I made - can I reclaim the points?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LiaStevo,   I can make sure the points are added to your account. I am going to send you a private message to get a little more information from you.  see post
How do I link my VIB card to my online account?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @ClaudiaAranda,   I'll send you a private message to help!   Always, Danee see post
Changing display name?
Is there any way to change the nickname we chose for beauty talk? In my account it says there is no edit option.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jaiine,   At this time, there is not a way to change your Beauty Talk nickname. I apologize for the inconvenience!  see post
Exchange Makeup
So about a few days ago, I purchased the Kat Von D lock it foundation in medium 53. It turns out the color I bought was too dark or orange on my skin color is their any way I can exchange it for a lighter color or return it? I used it once bit it did not turn out to match my skin color?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi meowers,   If you bought this item in-store you are welcome to return to the store to process an exchange. I'd suggest calling ahead before visiting and definitel... see post
DUPLICATE PURCHASE!
I placed an order but didn't get confirmation or points and since it didn't show up in my order history and it went back to the cart, I thought it didn't go through...so I placed the order again! But I think it was a duplicate!! Please help asap 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Luluuu225,   I am sorry that you accidentally placed your order twice. I am going to send you a private message to get more information from you so I can assist y... see post
Merging my two accounts?
Hi,    Somehow I have ended up with two beauty insider accounts and I want to merge them into one account because it would be easier for me. I have one card for one account but not the second card. Please help! I have been trying to resolve this issue for a while now and it's been bugging me a lot. Thank you. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LeilaHatami,   I am going to send you a private message to assist you further with this. :)  see post
Merging my two accounts?
Hi,    Somehow I have ended up with two beauty insider accounts and I want to merge them into one account because it would be easier for me. I have one card for one account but not the second card. Please help! I have been trying to resolve this issue for a while now. Thank you. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Leila5583, I can assist you in linking your accounts. I am going to send you a private message to get a little more information from you.  see post
2015 Sun Safety Kit Release???
I'm wondering when the 2015 Sephora Sun Safety Kit will be released??
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HALL OF FAMER StyleLynn / HALL OF FAMER HALL OF FAMER / replied
It's available online now! see post
I love OneHotMinute blush by Benefit but it has been discontinued. Is there anything similar?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @goddard,   The Benefit Cosmetics One Hot Minute face powder has been discontinued on our website. I'm sorry! I recommend trying the bareMinerals bareMinerals All... see post
New here where do I begin
could you help direct me please. Thanks a bunch 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi coffeelover1980!   Welcome to Beauty Talk! Feel free to explore our different boards and participate and ask questions when you would like to! We discuss all thin... see post
Points after purchase.
Hi. I was wondering if it was possible to add points to my card after my purchase? Thank you!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi preet9,   I can help you add the points to your account! I'll send you a private message. see post
PLEASE ANSWER ABOUT SAMPLES
I wanted to know if it is possible to get a sample of a foundation at the stire because I have really sensitive skin, is it possible to get a sample.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @pthom143,   Yes! At the store, a Cast Member can make you a tester of any products available :) They can also recommend a few products based on your skin type an... see post
Travel bags
Hello. I am a guy and my girlfriend is Latina. She is very womanly, so she has a lot of beauty stuff. Furthermore, she works in a beauty salon in Colombia, but she carries all her "stuff" in different plastic bags. I want to buy her one of those bags that folds out to store things when she goes somewhere. Also, do you have a preferred bag that she would use in the home, rather than her using bags? Do I need two bags? One for travel and one for the home?? Help!!   Thank you!   Michael    
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mpksr / RISING STAR / replied
 Thank you, Zanna. I believe she has a lot of "stuff." Do you prefer The Internationalist or the Professional Bag for personal use? Would you use this just for traveling... see post
Foundation
Hi, I just used beauty IQ to match foundation, but it didn't bring up the brand I'm interested in color matching. What would be the Becca match for their ever-matte foundation for a 3R12?
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SPECIAL GUEST BDavinier / SPECIAL GUEST SPECIAL GUEST / replied
Great, thanks! :-) see post
i was color IQ'ed as 1y08. What would be a Bare Minerals Foundation match?
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi deborahf,   I think the shade Golden Medium would be a good match for you in the Original Bare Minerals Foundation. :)   http://www.sephora.com/bareminerals-o... see post
what eye shadows go with brown eyea
what eye shadow colors go good with brown eyes?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @gogo37,   There are many eyeshadow shades that look great with brown eyes! It really depends on the look you're trying to achieve, what you're wearing, and somet... see post
Beauty card help
Can someone help me add my beauty card to my account? I have used it before but online it says i have zero points
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi violetsrblue,   I would be happy to help you out with this! I'm going to send you a private message now so I can assist you. Thanks!  see post
Can a mod PM me please :)
Can a mod PM me please. Thanks     Seems my messages keep going to people who aren't there.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi veronika23,   I'm going to send you a PM now so I can help you out! Please keep an eye on your inbox! :) see post
VIB Rouge
Do I receive something in the mail for reaching VIB Rouge status?  Am I supposed to be getting a card or something?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi obssionisreal,   You should have received a Rouge Welcome Kit if you just recently qualified! I'm going to send you a private message now so I can look into this ... see post
I would like to link my VIB card to this account.
I would like to link my VIB card to this account. How can I do that? 
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jworthy2014 / RISING STAR / replied
Thank you! see post
Thanks Rima and Cherry Creek Denver!
Can you pass along my message to the store- Love my rouge status and loved Rima's talent at the Denver Cherry Creek mall. The employees at this store are awesome and Rima did a great job giving me dramatic makeup for a night out. Thank you to everyone!! I hope to be back soon! -Alex
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AlexHope!   I am happy to hear about your recent experience at our Cherry Creek mall. I am going to forward your feedback to our retail division so they are aware... see post
Insider
My beauty insider card has about 100 or more points, as I was told in the store, but online it only has 15 points from an order made online. How do I link my card to my online account to add the points?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi NameisnotSkye,   I can make sure your accounts are linked! I am going to send you a private message to assist you further. :)  see post
Help! Unable to post pics
Whenever I try to post a pic in BT using the Sephora App and my Ipad, it instantly boots me all the way out of the app.    Any suggestions?   Is BT available on the regular Sephora website?? I couldnt find it... Thanks for help--I am participating in a TSB and want to post pics of ins and outs, besides other stuff that is fun to post!!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi gogreyhound,   I'm sorry you're having trouble posting pics using the Sephora App! We recommend closing out of the app completely and rebooting it! Additionally, ... see post
Approximately how long will it be before you restock the Kat Von D Shade & Light Contour palette?
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi wcz1994,   The Kat Von D Shade and Light Contour Palette will be available again in the next couple of weeks. I recommend signing up to receive an in-stock email ... see post
Help Tracking My Order
I made an order on May 1st and my order still has not arrived. I checked my order status and email to try to get a hold of a tracking number but I can't seem to find one. All it says is that my order status has been "Shipped and Paid" Can someone please help me?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @alessia04,   I'm so sorry you haven't received your recent order! I'll send you a private message shortly to assist you further.   Always, Danee see post
Unanswered email.
Hello! I sent laura a private message a few days ago and my message still hasn't been read yet. I have a few questions that I need help with! Thanks.
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HALL OF FAMER kevinbt / HALL OF FAMER HALL OF FAMER / replied
Hi tinylove77, I'm sorry about that!  Please send me a message and I will get to you as soon as I can!    Regards,  Kevin  see post
Add purchase & BI points
Hello, I made a purchase this past week and although my VIB card was scanned at the register, the purchases are not appearing in my online Beauty Bag and the points have not been credited to my account. Thanks for any assistance!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi myaelle,   I'm sorry that the points weren't added when you made your purchase! I'll send you a private message so I can assist you with adding the points. see post