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Dairacas36
how can I link my VIB card to my online account ?
dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Dairacas36, I'll send you a private message to help as this is something you need one of us moderators to do :)  see post
newandaddicted
My private messages don't work...I don't know why.
I've been told repeatedly that members are unable to send me PMs.  Is there anyway to fix this?  I called the 800# and was told they can not trouble shoot BT over the phone.   Can someone please help?   Thanks
see post
carrieloulou
BEAUTY GURU carrieloulou / BEAUTY GURU BEAUTY GURU / replied
Is this not the right board?  There's been no activity for 2 days.   see post
newandaddicted
Am I doing it wrong? Reading threads
Is there are way to go to the newest entries on a thread?  Right now I see there are new responses, I click on a thread and have to scroll to find the new response.   Is there a way to automatically go to the newest response?     Thanx
see post
newandaddicted
BEAUTY MASTER newandaddicted / BEAUTY MASTER BEAUTY MASTER / replied
Thank you I will try that! see post
Sara10101
Combining Beauty Insider Points
I would like to combine my Beauty Insider accounts. I made one in store and have the card, but when I go to sign into my account online, it only shows points for my online orders. I would like to combine these points on both accounts. Could someone please assist me?
see post
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sara10101,   I can help you with that :)  I'll send you a message for all of your info.  Please take a look when you have a moment!   xo, Mia see post
tracy733
Is there a way to link my VIB points to online account? Can anyone help, thx!
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tracy733!   I can assist you with this. I am going to send you a private message to help. :)  see post
Kelly8387
VIB points link
Hi there, I would like to link my points from my VIB card to my online account. Is this possible to do it? Thanks.
see post
Kelly8387
Kelly8387 / FRESH FACE / replied
Hi Randee, Thank you. Are you going to send me an email or you will send it through this website? Just wondering where to check your private message ! Thanks. see post
Cupcakecandy
Problem with PM: The private message you are trying to access doesn't exist.
Can mods please fix this issue? When I try to reply, it keeps telling me the message doesn't exist and says I should press the back button. I am not able to reply to messages. Please help?!
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CupcakeCandy,   I will report this issue. I hope to have a resolution soon! see post
beauty2sample
Duplicate BT Emails for Every New Post
Hello.  Since BT went down the other day and came back up, I have been receiving 2-3 email notifications for every new post.  It is flooding my inbox, so can someone please help??  Thanks!!
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beauty2sample,   I am going to send you a private message to assist further. see post
nourasfour
I'm not getting all the points for my purchases and was told I probably have multiple accounts.
I'm not getting all the points for my purchases and was told I probably have multiple accounts. How can I go about finding out more about this/merging them?
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi nourasfour,   I am assist you with this! I am going to send you a private message to help. :) see post
ragdoll4mom
Is BT being updated? I can't post comments only a title & 4+ hrs w no new posts is rare for BT
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ragdoll4mom,   I am having issues posting comments in Beauty Talk as well. I am going to look into this issue. I hope to have a resolution soon! see post
LuLuu82
Need help to merge my BI points with my online account please. Thanks.
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Luluu82, I'll send you a message to request additional information from you! see post
lene2
beauty insider
Does anyone know how to link beauty insider card points to account?
see post
EvelynCooper
SPECIAL GUEST EvelynCooper / SPECIAL GUEST SPECIAL GUEST / replied
Thank you!! see post
queenigini
Whats the scoop on Flash Shipping??
Does anyone know if Flash is going to be extended?  Any information would be greatly appreciated.  
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi queenigini, We just found out that clients who are currently enrolled in Flash shipping will be extended through Feb!  You should be getting an email about it very ... see post
Valeryia
STATUS: Unsuccessful Authorization
Hi! STATUS: Unsuccessful Authorization of my order. But money didn't come back to my card. Can you help me
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Valeryia,   I'll send you a message to look into this! see post
toodywoody
Unable to leave review
I have been trying for 2 days to submit reviews and am still unable to do so. I have been using my Sephora app and also tried using the website with same results. I can write the review, but for some reason the overall rating zeros out each time (I submit for preview or submit without previewing) and each time I get the error message:   "We're sorry, but we have encountered the following issue(s): You must enter a value for Overall Rating"   I'm using IPad with new IOS8 update i have tried deleting my temp files & cookies and even restarted my IPad with no resolution. Could you please assist me with this issue or let me know what I need to do? Thank you very much, Denise
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Toodywoody! I believe there might be some issues with the mobile platform at the moment.  Go ahead and try to leave it from your home/work computer.  I will forward y... see post
joannemarie91
Beauty Insider card is not linked to my online account?
I had an online account and then I went to the store a few days ago and got my Beauty Insider card. When I logged in my account today, the points from my in-store purchase were not registered, and I'm sure I provided the same email address. Is there any way to fix this?
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi joannemarie, I'll send you a message to help. :) -Laura   see post
Jiheery
how to deactivate one of my account
How do I deactivate one of my accounts? I created one online and without knowing created a seconded in stores. I only use one of my accounts and don't want both of them.
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jiheery! No worries at all! I can help fix your accounts for you. I am sending a private message with more details.    Cheers!  Kevin  see post
Nutpat
I would like to buy Bite beauty clementine matte creme lip crayon.
I would like to buy Bite beauty clementine matte creme lip crayon. When i can order online? Please sent mail to me. Thank you.
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nutpat!   Bite Beauty's Matte Creme Lip Crayon in Clementine has been discontinued from our website and stores. I truly apologize for the inconvenience. I recomme... see post
kelbelx138
Becca Moonstone vs Opal (Pressed)
Hi guys!  I've been looking at Becca's Shimmering Skin Perfector in Moonstone and Opal for a while now and I can't decide which one to get! I'm asian with dark brown hair and eyes. I'm about an NC25. I also own The Balm's Mary Lou Manizer. Is that too similar to either one? Please help!
see post
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kelbelx138!   I think both of the Shimmering Skin Perfectors would be beautiful on you! If I had to choose one for you though, I think I would select the color Op... see post
rennaee
i have two beauty insider point card. how can i link all the point together
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rennaee! I can help with that. I am sending a private message with  more details.    Cheers!  Kevin  see post
Ekita
MUFE artist shadow
what are the names of the eyeshadows that come in a MUFE artist shadow sample,  Item # 1635531? I´m in love with them and really want to purchase them
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ekita, MAKE UP FOR EVER Artist Shadow Make Up For Ever Artist Shadow sample comes in the colors I-414, M-536, D-826. :) -Laura   see post
Daisy86
Missing purchases on history
I bought a few items today at Sephora and the items/points are not showing on my account. Is there a way to add them to my account with a receipt?
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Daisy86! Purchases made in store will show on your account by the end of the day.  If you don't see them on your account by tomorrow, please let us know or call us at... see post
LilahDee
Beauty Insider Points
Today at the store i was told i had 150 beauty insider points. I didnt redeem anything .,when i login to my account it says i have o points. whats going on
see post
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shelsey, I can help you. I am sending a private message with more details.    Cheers!  Kevin  see post
confused1234
online account settings
hi, i was told my online account and store account were linked but i am unable to view my most recent online order on my account. My points from this purchase have not shown up on my BI account eaither. How do I resolve this? I am also unable to acess previous private messages from my online BI account! PLease help!
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Makeupkakes, When your accounts were linked, the info on your deactivated account will no longer be available to you. Your points from your recent order were transf... see post
smooth3009
Create BI Account failed
Hi,I registered the number of sephora more than 1 year,but i still can not be the beauty insider,system give me the announce that 'Create BI Account failed'.Could you please help me registering that?And another question is that I bought a product of Fresh in the insider shop,but I forgot to tell the cashier I am a member of sephora,so I missed earning the points.The receipt photo is in the attachment.thank u
see post
smooth3009
SCENE QUEEN smooth3009 / SCENE QUEEN SCENE QUEEN / replied
Hi,my birth is 02/04/1982 ,thank you for your help see post
AmberWJC
Beauty Insider "Create BI Account failed"
Hi,   I got this message every time tried to sign up for beauty insider. Can somebody please help me with the problem? Thanks.
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AmberWJC, This has been an issue for some of our clients recently.  I have reported the issue to our IT Department so that they can fix your account. Please allow 2... see post
Aimee09
Sephora online account not updating my status and points
I once was a BI then I made more purchases and I became a VIB and my account on Sephora has not updated. When I received VIB Rouge my account still says I'm a BI and I have 86 points but in reality I actually have around 1243 points. Since my account isn't updating I feel like I am missing out on the notifications on the VIB sales and other perks.
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Aimee09, I'll send you a message to help. :) -Laura see post
BrideSona
Beauty Talk on mobile app. please
I have the mobile sephora app and I'd love for the beauty talk to be available. The beauty board is prominent however you have to go to the full site to access BT. I would the full site on mobile is a bit clunky and I'd love to access BT from the app. I like the discussions here and I'd like to keep up with it when I'm only on my phone. I would rather have BT than the glossy or even the beauty board.
see post
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrideSona, Thanks for your feedback!  We aren't able to incorporate Beauty Talk into our mobile app at this time. But hopefully it will be something that we can inc... see post
yals
Makeup
If i want to get my makeup done in a week, should i call to make an appointment? and is the appointment free or do i need to make a purchase, if so, how much?
see post
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Yals,   You can click on the link that Kevin provided for more details about in store makeovers. If you have specific questions about what is offered, you can con... see post
Brie514
Local in store event emails
I regularly get emails letting me know about in store events in Toronto (a 6 hour drive away) when I have a Sephora a 5 minute walk away from my home in Montréal.    My local store has events all the time which I never receive emails about and are never posted on their online calendar (I don't think they use it at all). The only way that I happen to hear about my local events is if I chat up a cast member in store.    Am I on the wrong mailing list? Is this normal? How do you lovelies find out about your local store events? 
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Brie514,   Oh no! I'm sorry to hear that you have not been receiving emails about your in store events. I'll send you a message to help! see post