My BeautyTalk Profile
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BeautyTalk Support
kristenlm
Can I change my username?
I'm new to the BT forum, but definitely not new to Sephora. I am wondering if it's possible to change my username on the web site? I tried to find a place online, but I can't find out where to make this change. Is this something I can call the VIB Rouge line for assistance with? Thanks for your help! ~Kristen
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kristenlm
BEAUTY MAVEN kristenlm / BEAUTY MAVEN BEAUTY MAVEN / replied
Thank you for the follow up! see post
Nini111
I didn't receive a sample I wanted.
I know it's just a sample, but they really help me in finding new products I will enjoy and purchase in full size.
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nini111 ,   I'm sorry that you did not receive the sample that you selected. All of our samples are subject to change depending on availability but, I'll s... see post
fatimamummy
what is the sequence of beauty talk titles?
There are so many different titles written in front of the names of Beauty talkers including me. I wonder are these just the random titles or these are assigned in some sequence,,,,If so it would be nice to post the sequence so all of us know what is coming ahead
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fatimamummy
BEAUTY GURU fatimamummy / BEAUTY GURU BEAUTY GURU / replied
whao that's even cool,,,,like let's see what I;m gonna b nxt  ;)   Thanks Randee see post
Maggiewonkanobi
Is there a way to access this page through the Sephora website and not by searching 'Sephora Forum'?
It may be something very simple that I'm not seeing but does anyone know the answer to this?
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Maggiewonkanobi
BEAUTY MAVEN Maggiewonkanobi / BEAUTY MAVEN BEAUTY MAVEN / replied
Oh no, I have the US site I just didn't know the advice link led here. Thank you! see post
deannarp
Is there a way to block these heart party threads?
I'll be a Debbie Downer and say that they're filling up my newsfeed. If I can't block threads, can I block users from appearing in my newsfeed? Just a question. 
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sarah1317
BEAUTY BUFF sarah1317 / BEAUTY BUFF BEAUTY BUFF / replied
Way to be completely condescending to someone who is asking a simple question. Take your own advice and scroll down if you don't like it. see post
dannyc
Links not working
Mods, any info on when links will be fixed? I've had this issue for around a week now.  Example:  link to a product, but no image is showing up   http://www.sephora.com/power-peel-trade-profession al-spa-grade-kit-P375421?skuId=1431964 Thanks! 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dannyc,   The issue has been reported and should be fixed in the near future. Thanks for your patience! see post
FWPang
Return item without receipt
Hi! My sister recently purchased a bunch of items from sephora online during VIB sale and she gave me some of the products including an Illamasqua blush. The blush does not suit me and I want to return it to my local store in Canada. Will I be able to return the blush without receipt to my local store even when they do not carry Illamasqua?
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi FWPang,   I recommend reaching out to the store by phone to see what their policy is on returns without receipts on products that they do not carry in their store... see post
foreverdahlia
Can I still return my clarisonic even if i lost my receipt?
I bought a clarisonic about 3 weeks ago and I feel like its too harsh on my face and it made me get these red bumps all over my forehead there not even pimples just bumps. 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Foreverdahlia! Sorry to hear that!  Store returns are to the discretion of the store director.  I would reach out to them to see. I don't think it will be a problem... see post
quixotic
Problems posting pictures
Anyone else having problems posting pictures?  BT will not let me add photos - I've tried both the "drag photos here" and the "choose file option."  Have tried it both in Explorer and Chrome and neither works.   I have also noticed over the last few days that the feature that is supposed to add the image when you paste a link to an item on the Sephora site is not working.     Anybody know if there is something I need to do to fix this (have already tried deleting browsing history & cookies and restarting computer) or whether there is an issue with the BT site?   Thank you!
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quixotic
BEAUTY BOSS quixotic / BEAUTY BOSS BEAUTY BOSS / replied
Hi Melissa -   Thanks for the response.  I am having the same problem whether I use Google Chrome or MSN Explorer. see post
Poised
Charged more than it said I should have been
I messaged a MOD about this 5 days ago and still have not received a reply, so I am just going to put this out there.   Something really strange happened when I placed an order recently. I have noticed that Canadian costumers have been talking about price swaps after their orders go through so I thought that I would screenshot my order as soon as I placed it, just incase of a price change. My order number is 2826651644 and when I placed the order the overall total (after the 15% off, taxes, and duties) was $176.00 and then I checked my conformation email and I was charged $194.43.   I have pictures of my screen showing the two varying prices, but am not going to post them publically for obvious reasons. I have made 2 orders since this incident and I have been charged correctly for both of them.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Poised,   I am sorry that you were charged the incorrect amount for your order #2826651644. I can refund you for the additional $24.43 you were charged on your or... see post
hat1
colour iq
had this done at store and bought one of the suggestions foundations.  how do i get the number?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hat1-   You will have to go back to the store or I suggest plugging in the foundation that you purchased here:http://www.sephora.com/color-iq. I hope that this he... see post
Goldgirl124
Wedding Problem!!!!
I have dry,oily, and a lot of blackheads on my face. And I have to go to a wedding next month, I need fast results. What would you recommend. I need answers, quick.
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kmacleod23
My account is deleted, lost all my points and my purchase history
I had an account under kmacleod23@hotmail.com and was using it fine yesterday and asked a quetion on here and the following is what happened.   1. I posted to have my 2nd beauty insider card linked into my account which gave me 494 points. 2. I made a purchase of over 150 and should have received more points because I didn't use any on checkout but I was prompted that I was eligible for the VIB account and then when I clicked to Learn More it showed me my points and saw they went down. 3. I ended up with 447 points so I lost points I had already and never got any more points for my purchase. 4. I posted again about this and then my entire account was deleted. I had to recreate it and now I have no points, deleted account and no purchase  history.....
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi  kmacleod23,   I would be happy to research this further for you. I'm going to send you a private message shortly with more information!  see post
kmacleod
Beauty Insider Points are missing
Hi there, I had a old BI card transfered to my new account and when I check it out it said 313 points and 181 added today. I made a purchase which should have got me a lot of new points but now my account says I only have 447 when I had 494 before I made a purchase and didn't use any of my points in checkout. I also had a note come up after purchase that I'm elligible for the VIB but when I clicked to learn more it didn't take me anywhere and didn't let me upgrade? Help!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kmacleod,  I'll send you a message to help.  :) -Laura see post
shyugequ
points???
Hi,   I bought a Clarisonic about a month ago along with a Philosophy Purity Cleanser, but only the cleanser showed up on my recent purchase list, so I was wondering why it isn't in my recent purchase list, and I'm also wondering if I got the points for the Clarisonic?   Thanks
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shyugequ,   I can definitely help you with this! I'm going to send you a private message to assist further. :)   see post
elizabethpad
Birthday change?
Does anyone know how to change your birthday on your profile? My birthday is today actually and so I came on to get my birthday gift, but it won't let me because it has that my birthday is October 1st instead of April 1st.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi  elizabethpad!   Happy Birthday! I can change the birth date that is listed on your profile. I'm going to send you a private message right now so I can ass... see post
Goldgirl124
Project 10 Pan
I have a question that's been  bothering me for so long. I went on Google and typed in project 10 pan. And I was reading  someone's blog and what she had used and thrown out and what not for project 10 pan. And I am assuming  its her follower I don't know. And the girl said there is a competition for it and once she completed it she was sent free samples. I would like to know is there really one and if so where is it at, So I could enter it I guess.
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Goldgirl124,    We aren't related with any outside competitions so your best option is to contact the creator or follower directly for specifics. Thanks!  see post
KinaTina
Is it possible to add points from a previous purchase?
I was looking at my purchase history and I noticed my most recent purchase from January did not show up. I purchased a $60 NARS Blush palette and I didn't get the points for it. Is it possible to add points from a previous purchase?
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hanson6l
BEAUTY RESIDENT hanson6l / BEAUTY RESIDENT BEAUTY RESIDENT / replied
Hi, I made a purchase yesterday at Sephora. I was wondering if you could add the points onto my account as well?   Thank you see post
Goldgirl124
How to add a photo
Okay, so I had just made my profile and I need some help adding photos. I have no clue what to do.
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Goldgirl124
SPECIAL GUEST Goldgirl124 / SPECIAL GUEST SPECIAL GUEST / replied
Thank you for responding, I am trying to add a profile picture to my account. see post
etscore1
Missing replies?
I feel like an idiot even asking, but lately I've seen replies to topics, but they're nowhere to be found when I click on the topic.   I've tried clicking on the poster's screen name and clicking on the post through their profile and it still comes up empty.    What's going on? Something in my settings?
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etscore1
BEAUTY SAVANT etscore1 / BEAUTY SAVANT BEAUTY SAVANT / replied
The post showed up eventually, but there was another instance where I couldn't find the response, and it never showed up for me.   I still feel like I need to tinker w... see post
threebagsfull
I was a 2y06 color match for foundation. Is there a bare minerals color that matches me?
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi threebagsfull, I recommend the shade Light in the BareMinerals Original Foundation Broad Spectrum SPF 15. :) -Laura see post
Amy00
does the 15% off only available for VIB?
I seen some people said the promo also available for beauty insider, Its that ture?
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Amy00,    We'll have more precise information soon with details and dates for our Beauty Insider and VIB Clients. Thanks!  see post
alevillanueva
Beauty insider
I have two beauty insider cards, can i combine the points to just one? Like a transfer or something?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LisaH09-   I'll send you a message now to help out with this! see post
hackneyfl
Why post about glamglow deleted?
why would you delete my post about the glamglow that I received today?   thanks
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
It looks like your post was moved to CS.  We're trying to keep the boards focused on the specific topics. Sorry for the confusion!!   xo, Mia see post
was19
I am lookig for a smaller version of your Pro Airbrush Concealer Brush #57 in any brand?
miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI was19,   I answered your other post in Ask the Experts :)  In the future, we suggest posting in one board only, so that all of the answers you are looking for wil... see post
JHams
The best cellulite products?
Hi there, I'm looking to diminish the appearance of cellulite specifically on my thighs/legs. I was browsing through products and was considering try the Fat Girl Slim night time cream. Has anyone tried this? Any other suggestions for creams/cleansers to use? Thank you!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JHams!    Our Bliss line has been very popular with clients wanting to get rid of cellulite.  I would recommend looking into their Lean Machine as well.  It combi... see post
wlau01
Do any stores carry Armani's Lasting Silk foundation?
I live in Boston, MA and am looking for this foundation in shade #6.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi wlau01! We only have a couple stores in the US that carry the Armani Cosmetics line.  The closest one to you is the Meatpacking Sephora in New York City.  Their conta... see post
itsjustvivi
Clarisonic ARIA sets
Will you guys be getting anymore Clarisonic ARIA sets in for spring? I saw the coral one around winter/December-January time but it's gone now that I have enough money to buy it! ):
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btmod2
btmod2 BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi itsjustvivi,    We haven't received information on whether or not we will be carrying more Clarisonic Aria sets this spring. I suggest checking our website regula... see post
jenjendoitagain
Buggy Bugs Buggin me out!
How can I fix this???   Or is this something on your end? It's been suggested before about the bugs, but this is really annoying! Please...can this get resolved?   If it's my end, tell me what I can do, if it's yours then please take the steps to fix it.   I love BT, but most times I have to refresh or keep reading comments to piece together what people said!   An example:
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jenjendoitagain! Sorry for the trouble you're having! The pictures are a little small, but I think I've gotten the same glitch as you before.  Try opening Beauty Talk... see post
verisimilitude
Profile change
I used to be verisimilitude2 but I logged in today and I had to create a new nickname. All my old posts are still there.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi verisimilitude!  I'm sending a private message to help.    Cheers! Kevin  see post