I am a VIB and haven't used any of my points yet (I have always shopped in-store until today) and online it says I have 0 points. Where are my points and how can I get them to show up so I can get my rewards??
I've been trying for a few days to update my avatar here on BT. But every time I try, no matter which browser I use, or what photo I try to use, it just says an "Unexpected Error Has Occurred". Am I missing something?? Thanks in advance for your help.
Is there any way to update our product reviews? I usually wait to review a product to make sure it's thorough, but sometimes a product's efficacy changes or something new comes up with continued use of the product or another factor effects the product. It doesn't look like there's a way to do it (and you can't add more than one review to an item), but maybe we can have the feature added? I'm thinking specifically of a self tanner I bought that was ok, but then after spending a lot of time in the gym lately, I've noticed the smell becomes overwhelming and atrocious--really really horrible, like rancid fried chicken or something. People should be warned! lol Thanks!
To be honest, I'm pretty bad with technology so that's probably why I'm doing something wrong. As the link, I put the link from the Sephora website about the product, but it was said that an image couldn't be found. What should I do?
I started this sale as a BI and made a large purchase with my 10% BILOVE coupon and now am eligible as a VIB, does that mean that I am able to use the VIBLOVE code for 15% for the last 2 days of the sale (until 04/21/15)???
I recently made a purchase in-store and even though the cashier scanned my card, the purchase was not logged in my account nor were the points added. Can someone help me add my points to my online account?
Have all the Rouge members received their emails or are they being sent in waves? My friend who is also Rouge member said she got her 15% email a couple days ago but I still haven't received mine! I seem to be having trouble receiving Rouge emails despite an accurate email address and emailing CS asking them to make sure I'm on the correct mailing lists!
Like reading Sephora Customer Service Nightmare stories? Here we go... About a month ago I ordered roughly $100 of products through Sephora.com. I selected the Algenist promo (I'm VIB Rouge). When my order arrived after seven days (not two), the sample was simply not in the package. I called Sephora and Customer Service was initially pretty nice about it. They said they would send me the Algenist promo separately, no problem. I checked and the order appeared in my order history. After a week -- and still no Algenist promo replacement -- I checked online. The FREE replacement order status oddly read: "unsuccessful transaction". Once again I called Sephora and was told by Customer Service that they had run out of the Algenist promo. Yet a second time, I was without the sample. After much discussion with the Customer Service rep, she processed an alternative replacement for the RougeAmore/Amore Pacific skin care kit. She put me on hold for a l-o-n-g time and finally verified that the replacement order had been approved by a manager due to the ongoing customer service problems and that I would be receiving the kit in two days. Another week passed. No RougeAmore/Amore Pacific skin care kit. No related order even in my order history. A third time now, I called Sephora's Customer Service team. The (completely unapologetic) Customer Service rep sighed and told me the previous rep had noted my account but never verified the replacement approval with a manager and never even processed the replacement order. She refused to let me speak to a manager. She refused to give me her Customer Service rep ID. She expressed zero regret for what was a THIRD broken promise to a multi-year VIB Rouge customer (I have one of the original RED Sephora cards, in addition to my Rouge card). WHY? I asked this rep. What gives? The RougeAmore/Amore Pacific code is still working. How difficult can resolving a customer service issue be for Sephora's Customer Service team? FINALLY, the Customer Service rep agreed to have a manager call me back before 5 PM Pacific time that day. I waited, but a manager never called. Finally at 6:30 PM Pacific time (after I had headed out for the evening), the manager called. Somehow the call went straight to voice mail. The manager left a message. He suggested I call back to the 800 hotline again if I "have a problem that still needs to be resolved." Clearly the manager has been given zero details about the Customer Service issues. So I have to go through this whole process again????? I'm flabbergasted. All I can say is: aaaarrrrrrrrrggggghhhhh! Any advice from VIB or Rouge members? Oh -- by the way -- after multiple calls to Customer Service over the past year, I still don't receive Rouge email promos, snail mail promos, or event invites. The only way I learn about Rouge events in through this Forum and other external message boards.
Hello to the BT Staffers, There are quite a number of duplicate posts (in Asian characters) by a newcomer to BT. They are on numerous boards and look like spam as far as I can tell. Would a staff member please delete these? Thank you!
i have the order summary in my package with everything i ordered and PURCHASED listed and checked off. only thing is one item is missing from the package! this was supposed to be a gift. what do i have to do to make sure i get this item?
I use products that are paraben and phthalate free and not tested on animals and so far I have found that your brand you carry Tarte meets the three criterias I look for. Is there other brands that offer the above?
I purchased a moisturizer and a clarisonic. The moisturizer is in the purchase history but not the clearsonic. I purchased a foundation yesterday and a Peter Thomas Roth set and the foundation and all the free gifts are on the purchase history but not the set. Please help
Hi, i bought 300 dollars worth of make up and the lady said that she'd put these points in my new sephora beauty insider card and i am trying to register it online and it says i have zero points?? help !!