I amd located in Canada and used to be able to shop sephora.com and ship items to my US address with no issues. The past few days I keep getting re-directed to the Canadian site and am unable to view items that are only available on .com. I use google chrome. Does anyone know why this is happening all of he sudden? For example, every time I try to go to http://www.sephora.com/the-nude-ist-show-lipstick- lip-liner-collection-P410665?skuId=1827476&icid2=p ... I get redirected to the Canadian "item not available" page
The following orders I placed are cancelled saying 'Unsuccessful Authorization'. The emails I sent to Sephora hasn't been replied. Can someone suggest what this error means, i'm sure i have entered correct details.
Okay so this is the issue. I am trying to place order past 15 days but all my orders are getting cancelled. Why? I contact sephora support and they said, "your address is related to multiple accounts and we can not ship to freight forwarding addresses". Okay I got that.
I am now using my private residential address with my international visa card that works everywhere else like ULTA or with others. Now again I tried with my Idaho address and you cancelled that too. WHAT PROBLEM DO YOU GUYS HAVE?
Please help PLACE my order had my personal residential address. I dont think I can do anything more than this.
I would like to have a word with SEPHORA MANAGEMENT. If possible could you connect me to higher authority. I want to personally seek this issue for myself and many other daily online shoppers who bear such issue and doesnt get appropriate help regarding the matter.
WAITING FOR YOUR MOST URGENT RESPONSE.
PLEASE PLEASE HELP ME OUT. THIS HAPPENS WITH SEPHORA EVERYTIME AFTER 2 -3 ORDERS ARE SUCCESSFULLY DELIVERED TO ME. ALL MY PAYMENT INFO, BILLING DETAILS ARE AS REGISTERED WITH MY BANK, AND FOR ALL ORDERS CANCELLED FROM YOUR END HAS BEEN CHARGED FOR FROM MY BANK AGAINST MY CARD. MY SHIPPING ADDRESS IS ACCORDING TO USPS ZIP CODE SEARCH. PLEASE TELL ME WHAT IS REALLY THE ISSUE. I AM LOST IN UNDERSTANDING, YOU SHOULD CHECK A CUSTOMER'S RECORD INSTEAD OF ADDRESSES, IF THE ITEM HAS BEEN DELIVERED IN ALL PAST ORDERS, THAT SHOULD MEAN SOMETHING. WAITING FOR YOUR URGENT RESPONSE.
I've been trying to click on threads since yesterday. When I click on the a thread nothing happens. I cleared my cache, logged out and back in, and restarted my computer. I've never had this issue before. The only way I'm able to open a thread is to hit my control button on my laptop while hovering over the thread I want, my computer then gives me the option to open the thread in a new tab. Any idea how I can fix this? Thanx
Hello! For several months I've been getting this error message (in attached picture) when I try to log into my BT account. I can get to the login screen, but then it doesn't even give me a chance to type in my information, and it goes straight to this error page. I did a quick search and didn't see anyone else with this issue. I have tried using different browsers and have had the same issue. Thanks for any input!
So basically sephora stole my money, i paid 350 usd and at first i received a confirmation email. but 2 hours later they said the order was cancelled and no money was taken out but checking my bank account it says that sephora has recieived a payment from my account. I called up the bank and they said the same thing. I then freaked out and decided to call customer service and was greeted by a very rude man who hung up on me half way through my explanation. I am appalled and disgusted by this service, sephora really needs to fix their crap.
3weeks ago, I made a purchase from Sephora. The casher asked my beauty insider but I couldn't remember the email address. I was told that I can add the points onto my card later, b ut I have no idea how.
Hi I just placed my first order with you just now. I'm not sure I properly selected my free sample and I was wondering if you could add it please? Its the sephora 10hr perfect foundation. I also couldn't find where to add my 10% off code for new customers and was wondering if you could add this also? Please contact me ASAP
I went in to pick up a few things I had run out of and the Benefit selection is so much smaller. They no longer sell the eye shadows and my trip was for naught. Last year they stopped selling my favorite Stila eye liner. I've had to start shopping elsewhere...which I don't like.
i just ordered using my husband credit card, the Sephora account is in my name and sent it over to my friend who lives in Cumming , Georgia. the address is perfect as on my bank details still it gets cancelled and the response i get from here is pls call the customer care service when i explained that the billing address is the same. really disappointed with poor customer serive. is there anywhere where i can just keep a single address which you guys can confirm placing orders. pls don't give a vague answer as i do like to know what am i doing wrong? TIA
I just opened my most recent order and discovered that all my items had been tossed in a box with only a single piece of bubble wrap on the BOTTOM of the box that is why my palettes were damaged due to poor packaging and shipping. I am so disappointed.
My order says Unsuccessful Authorisation although I've received an order confirmation email. I have yet to receive an email saying my order is canceled and the money has been taken out of my account. Please help!!
I haven't noticed this issue before, but when I checked today to reorder a foundation I bought, it wasn't anywhere from my past purchases. So I began looking through the list and I noticed a few other items missing. I can see the items I bought within the same purchase as the missing products. Is there a way I can see my past purchases?