My order says Unsuccessful Authorisation although I've received an order confirmation email. I have yet to receive an email saying my order is canceled and the money has been taken out of my account. Please help!!
I haven't noticed this issue before, but when I checked today to reorder a foundation I bought, it wasn't anywhere from my past purchases. So I began looking through the list and I noticed a few other items missing. I can see the items I bought within the same purchase as the missing products. Is there a way I can see my past purchases?
Hi there! I have two items I want to return. They are from separate purchases, but I want to return them in one shipment. I know when I fill out the return form, I have to enter the original order number. Which order number do I enter? Do I need to ship in 2 separate boxes? Thanks!
Hello, I purchased about $55 worth of make-up through Sephora Online. I had no problems checking out, but when I went to check my bank account it showed three identical charges from Sephora. I received one order confirmation number through my email for $55. I am aware that Sephora puts pending charges until the order is processed but I am confused to why there are two pending charges on my account. I understand that these charges will most likely disappear within a week but that is over $100 out of my account until then! Is there any way I can speed up this senseless pending charge nonsense? Help!
Hi my last two orders 5/13/16 and 5/15/16 have been unsuccessful can anyone shed some light. I'm using international credit card, this is such a disappointment as I've been ordering and collecting things to start my beauty blog. All are single items they are not even multiples of same item. I hope you guys fix it soon. The amount has been deducted from my card both the times.
I am so frustrated right now. I have tried placing 9 orders with absolutely correct shipping and billing address. I contacted my bank and they also approved the transaction. I made the first call at sephora and beauty advisor said that something is wrong in their system and they will manually add the info but nothing happened. 2nd time I called I explained whole deal again and she placed a new order for me. I keep the phone and 4 hours later again same Unsuccessful Authorization. 3rd time I called the person said I will place your order again and will see AGAIN!! I dont understand. Dont sephora want business? All my details are correct and my credit card is working fine on all other sites. PLEASE PLEASE HELP!!!! There is some glitch in your payment fraud security gateway. Just get my orders approved. I WILL APPRECIATE ANY HELP.
My birthday is late April, I mistakenly thought I could redeem 30 days of my birthday date (not birthday month since I am way late in the month). I was about to make a large purchase online, can I still redeem? Just curious. Thanks!
I've been making alot of recommendations to my colleagues about the products I use from Sephora. I read there are times when individuals are chosen to test a product and write a review. How do I get involved?
I have a beauty insider card but have never made an email or account online for it... i want to buy something online and use my card but i can't figure out how to do that without making a whole new card. is there a way i can take the card number and use that on here to make an account?
Hey guys so I upgraded from the regular Beauty Insider card to VIB and its showing that im still a beauty insider and wont let me use my coupons I have from VIB now plus it doesnt show any of my purchases please help
Helloi recently became a vib and was unable to get free gifts as the new gifts dont come in until may is this correct? Also i got a free shipping code to use but im from the UK and that is not possible for me to use, could i get another 10% instead? Chloe X
My order number is () and I have orders on April the 20th. I just checked the status of my order and it says "Unsuccessful Authorization" I don't know what's wrong with my order since it had already charged me for the items and I didn't get any cancellation emails from Sephora!!! What should I do??
For some reason, all my in store purchases have not been reflected on my online account. I'm worried that the money I've spent since the beginning of the year won't reflect on my account and I won't be able to renew my VIB Rouge status. I would appreciate it if anyone knows what to do I messaged customer service but have not received a reply yet.
This isn't even my normal account on here. I've been trying to sign up for Sephora play for a while on my regular email and I tried my old one a few times. It still won't let me sign up on my email I use everyday that is connecting to my account here with all my points etc. Anyway I tried putting in my old email I don't really use for anything anymore and it's letting me subscribe, which I don't even understand why one email would work over the other. Especially when my regular email I put in first and obviously I live in the same place. So it's not a location thing. I guess my question is should I subscribe anyway? I just want my points (the ones you get every month when you make a purchase) to go to the right account not this one. Is there a way to change accounts once you're subscribed or when you use the card in store can you give them any email to put your points on or what? Or should I just wait? I think it's supposed to roll out officially in May anyway. I just got super exited when it let me, but I don't want to jump then gun, especially when April is halfway over.
I placed an order about 4 days ago (12/April) and the status is currently showing unsuccessful authorization although I provided full and correct information regarding the shipping address and the credit card. Please tell me what went wrong and how I can fix this as I really need the items that I ordered as soon as possible. Thank you and please reply as soon as possible.
Trying to use my 15% off code too purchase ABH eyeshadows when I put 4 into my cart and the palette it shows the discount but once I apply the rougenote 15% code it takes off the special pricing for the bundle of shadows and I only get the 15% off?!
Hello, Sephora. I’m Vanessa from Ecuador. This month My husband is traveling to USA and he is gong to buy some products I need from your stores. He have my Beauty Insider Card and a copy of My passport.. My question is if he can pick up the present you give to your clients for their birthdays instead of me (My Birthday is on April 14)? Thank you very much.
I was the most excited to receive this sample...I think the first most excited of all the samples I have chosen. I have received ones that were in a bag twice with mixed samples and one chose the bag of choice....nice I liked a lot!!! The ones I am making ready as a VIB Rouge also. As well as the VIB gets the other sample like Josies, or the lip gloss, as folks do who spend 25 plus do. I thank you for the perks. Yet it's not cheap to shop here. So I guess I expect higher standards, yet also will make room for first error. I must tell you what occurred so it can be fixed...it is long. Well, figuring it out with runny nose and high temps did not help either. Yet something is wrong with the numbering system via warehouse/sephora/computer as I chose the sample at the time I felt closest matched me which was G35 (light-med tone with golden undertones). That is on my purchases and it reads also the name "ELECTRIC". Now I am a pale girl not overly I have more golden and am not the fairest of the fair, and a long ways from being dark. Yet I received this shade RG65 called "FEARLESS". Well I reckon I would have to be to put that on my face. Honest, it was the first thing I ran and swatched on my hand and I suppose if a cam had caught the look on my face it would have been utter confuston. I thought, geez Josie really thinks folks are darker then the images shown. She's so smart though, can't be...so I had to investigate for you all. Hope it helps. No, not so, warehouse mix up, computer even as on my order it reads The fearless upc number. I would not have chosen that and by my order history online I did not. Sephora has my skin, eye color, hair....gives me not a the between fair and med. I am (for golden undertone), but nigh so dark I was gasping. Then I came and checked it out. I find it's all messed up and I am asking Sephora to make it right. I am making ready to put in another order and taking off the lip color I wanted to get as on the list now for free and adding in shade RG20 called "Euphoric"...which is probably closer to my skin tone than the other was, but I could have made it work. This sample "Fearless" I have I wasted my sample choice on and was not my error. So send me two of the one I am making ready to place my order... What say you? Was not on me, on your whatever eye-crossing bumbles. I been kind and I still am. Thanks for getting it here on time. Reason I mainly ordered now was I wanted that foundation. How can I trust you to pick the full size when ya can't get the deluxe sample right? I will give you another chance, but I aught not have to go to drive sick to Sephora and hack on your employees for a sample and explain this mess. Fair? I be looking for your answer in a few hours....and when I do it better be to my benefit. As I have to give up one sample choice to try to get another Vibrancy sample and it's a toss whether the warehouse will get it right. Thank you...It's confusing I know and my head hurts bad and so hard to explain. So in the spirit of understanding I send this.... Cindy