BeautyTalk Support
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Linking card to account
Hi! I need help to link my beauty insider card to my account, how to do that?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi achanderella,    I can help with this! I will be sending you a private message requesting more information. Please check your inbox momentarily.   Best, Mal... see post
Hall of Fame
What does it take to become a "Hall of Famer"?   I have heard that the requirements are a MYSTERY.  Could a MODERATOR answer this question?  Any opinions from  "Hall of Famers" ?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tsavorite,    There isn't an exact formula at this time. The level goes up as you post, reply, and give & receive hearts. If you have further questions feel free ... see post
Connecting my card to my account
Hi! I know you must get this a lot, but i was wondering if you could help me connect my beauty insider card with my online account? That would be much appreciated!
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Upama,    I would be happy to assist you with this. I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thank... see post
why do I keep getting re-directed to the Canadian site?
I amd located in Canada and used to be able to shop sephora.com and ship items to my US address with no issues. The past few days I keep getting re-directed to the Canadian site and am unable to view items that are only available on .com. I use google chrome. Does anyone know why this is happening all of he sudden?    For example, every time I try to go to  http://www.sephora.com/the-nude-ist-show-lipstick- lip-liner-collection-P410665?skuId=1827476&icid2=p ... I get redirected to the Canadian "item not available" page  
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi greenteafueled,   Sorry for the confusion! It sounds to me like you may just need to clear your cookies/cache in your browser. Once you've done that, to change fr... see post
Hello, my order says "unsuccessful authorization", I would like to know what is going on with my order?
Hello, my order says "unsuccessful authorization", I would like to know what is going on with my order?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Michelle1515,   I will send you a private message in regards to this. Please check your messages at your earliest convenience. Thank you!    Best Wishes, ... see post
i need to delete my review i missed some things on it
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Paulechi, I have removed that review for you. It should come down within a few hours. :) see post
Unsuccessful Authorization - Two of my recent order cancelleds
The following orders I placed are cancelled saying 'Unsuccessful Authorization'. The emails I sent to Sephora hasn't been replied. Can someone suggest what this error means, i'm sure i have entered correct details.    
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi annch,   I will check on this for you and PM you shortly with more info! see post
Hi, my BI card and my Sephora account are not connected, so I cannot use it when I order products online or view my points. Please help!
Hi, my BI card and my Sephora account are not connected, so I cannot use it when I order products online or view my points. Please help!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kalliepayton, I will send you a message to help see post
My account
How can I change my birthday? It wouldn't let me change it when I created the account
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi daniw7,   Yes, I can update this information for you :) I'll send you a PM.   Always, Danee see post
Beauty Insider
I cant figure out how to link my beauty insider card to my online account
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nichole465,   I can combine your accounts for you - I'll send you a PM! see post
I have a VIB card but it doesn't show up on my account. How do I link my card with my account?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi krp93,   I'll send you a PM to assist with this! see post
FORGOTTEN BI CARD
I made a purchase at Sephora a few days ago but unfortunately have forgotten to actually bring my BI card with me. ToT Is there any way for me to get those points? Thank you in advance!
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JillianAbadeer,   I will add the points for you, no problem! I'll PM you in a moment to help. see post
Unsuccessful Authorization- tired of this status even after having all details correct
Hey,   Okay so this is the issue. I am trying to place order past 15 days but all my orders are getting cancelled. Why? I contact sephora support and they said, "your address is related to multiple accounts and we can not ship to freight forwarding addresses". Okay I got that.   I am now using my private residential address with my international visa card that works everywhere else like ULTA or with others. Now again I tried with my Idaho address and you cancelled that too. WHAT PROBLEM DO YOU GUYS HAVE?    Please help PLACE my order  had my personal residential address. I dont think I can do anything more than this.    I would like to have a word with SEPHORA MANAGEMENT. If possible could you connect me to higher authority. I want to personally seek this issue for myself and many other daily online shoppers who bear such issue and doesnt get appropriate help regarding the matter. WAITING FOR YOUR MOST URGENT RESPONSE.  
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Pooja15,   I will look into this for you and PM you shortly. see post
Unsuccessful Authorization??? All my orders are getting cancelled but payment details are correct
PLEASE PLEASE HELP ME OUT. THIS HAPPENS WITH SEPHORA EVERYTIME AFTER 2 -3 ORDERS ARE SUCCESSFULLY DELIVERED TO ME. ALL MY PAYMENT INFO, BILLING DETAILS ARE AS REGISTERED WITH MY BANK, AND FOR ALL ORDERS CANCELLED FROM YOUR END HAS BEEN CHARGED FOR FROM MY BANK AGAINST MY CARD.   MY SHIPPING ADDRESS IS ACCORDING TO USPS ZIP CODE SEARCH. PLEASE TELL ME WHAT IS REALLY THE ISSUE. I AM LOST IN UNDERSTANDING, YOU SHOULD CHECK A CUSTOMER'S RECORD INSTEAD OF ADDRESSES, IF THE ITEM HAS BEEN DELIVERED IN ALL PAST ORDERS, THAT SHOULD MEAN SOMETHING.    WAITING FOR YOUR URGENT RESPONSE. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Pooja15,   I'm so sorry for the inconvenience and I'd be happy to look into this in further detail for you. I'm sending you a PM now. Thanks!  see post
Can't click on threads
I've been trying to click on threads since yesterday.  When I click on the a thread nothing happens.   I cleared my cache, logged out and back in, and restarted my computer.  I've never had this issue before.   The only way I'm able to open a thread is to hit my control button on my laptop while hovering over the thread I want, my computer then gives me the option to open the thread in a new tab.   Any idea how I can fix this?   Thanx
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi newandaddicted,   I haven't been able to recreate this error myself, I'll send you a PM asking for a few more details and we can open a ticket if necessary! see post
Transfer points
How can I transfer my points from one account to my other?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi beccaborden,   I'll send you a PM to assist you with this :)   Always, Danee see post
Trouble logging in to BeautyTalk in general
Hello! For several months I've been getting this error message (in attached picture) when I try to log into my BT account. I can get to the login screen, but then it doesn't even give me a chance to type in my information, and it goes straight to this error page. I did a quick search and didn't see anyone else with this issue. I have tried using different browsers and have had the same issue.    Thanks for any input! 
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BEAUTY PRO LotusBoob / BEAUTY PRO BEAUTY PRO / replied
Thanks so much! No, I've never had the problem on my PC, just on the phone. Good to know! Thank you!! see post
Frustrated with Sephora Customer Service
So basically sephora stole my money, i paid 350 usd and at first i received a confirmation email. but 2 hours later they said the order was cancelled and no money was taken out but checking my bank account it says that sephora has recieived a payment from my account. I called up the bank and they said the same thing. I then freaked out and decided to call customer service and was greeted by a very rude man who hung up on me half way through my explanation. I am appalled and disgusted by this service, sephora really needs to fix their crap.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi humaira123,   I'm so sorry to hear about your recent order and for the service you were provided over the phone! I will send you a private message so I can assist... see post
Linking my VIB card to my online account
I have a VIB card and an online account of Sephora, so can I add my card number to my online account so that I can see my credits of my card online?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Melodyyangyang,   I will send you a private message shortly, so that I can help you with this. Please check your messages when you get the chance. Thank you!  ... see post
Create BI Account failed wo
Hello! I placed an order yesterday worth 299 points but I am getting the error  Create BI Account failed when I try to make the account. Any suggestions? Thanks!
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jamieedunn / FRESH FACE / replied
I'm also having this issue! see post
how do i add points from a previous purchase?
3weeks ago, I made a purchase from Sephora. The casher asked my beauty insider but I couldn't remember the email address. I was told  that I can add the points onto my card later, b ut I have no idea how.   
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @yegi,   I will send you a private message, so that I can help you with this. Please check your messages at your earliest convenience. Thanks!    Best Wish... see post
How can I sync my beauty insider card that I use in stores with my online account?
My beauty card is not synced to my online account, can someone help me with this?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mkadir,   I can assist you with this! I'll send you a PM.   Always, Danee see post
Free sample and discount code
Hi I just placed my first order with you just now. I'm not sure I properly selected my free sample and I was wondering if you could add it please? Its the sephora 10hr perfect foundation.   I also couldn't find where to add my 10% off code for new customers and was wondering if you could add this also?   Please contact me ASAP
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Narelle,   I apologize for the trouble you experienced while placing your order! Unfortunately, we are unable to make modifications to orders once they have been ... see post
Benefit?
I went in to pick up a few things I had run out of and the Benefit selection is so much smaller. They no longer sell the eye shadows and my trip was for naught. Last year they stopped selling my favorite Stila eye liner. I've had to start shopping elsewhere...which I don't like. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SaraMonster, I'm sorry to hear that! I will be happy to forward your feedback to our retail division. Which store did you visit? see post
i missed my birthday gift
how can i add to my current order?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi rlee0303,   I will send you a private message in regards to this! Please check your messages when you have the chance. Thank you!    Best Wishes,   Janea... see post
repeated order cancellations
i just ordered using my husband credit card, the Sephora account is in my name and sent it over to my friend who lives in Cumming , Georgia. the address is perfect as on my bank details still it gets cancelled and the response i get from here is pls call the customer care service  when i explained that the billing address is the same. really disappointed with poor customer serive. is there anywhere where i can just keep a single address which you guys can confirm placing orders. pls don't give a vague answer as i do like to know what am i doing wrong? TIA
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Arshij,   I am very sorry for the confusion! I have sent you a private message in regards to this. Please check your messages when you get the chance. Thanks!  ... see post
DAMAGE ORDER
I just opened my most recent order and discovered that all my items had been tossed in a box with only a single piece of bubble wrap on the BOTTOM of the box that is why my palettes were damaged due to poor packaging and shipping.  I am so disappointed.   
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Fabilicious,   Oh no! I'm so sorry to see your palettes arrived in that condition! I'm going to send you a private message now so I can assist you with this. Than... see post
Linking my BI card to my online account
I recently got my BI card at the beginning of this month of May. I have made a few purchases using my card however online it says that I have 0 points. How can I fix this? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sarahhrc,   I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thank you!   Best, Mali see post
Unsuccessful Authorisation Status
My order says Unsuccessful Authorisation although I've received an order confirmation email. I have yet to receive an email saying my order is canceled and the money has been taken out of my account. Please help!! 
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kahliasouthgate,   I am very sorry for the inconvenience and I will send you a private message with more information. Please check your messages when you have the... see post
Missing products under my past purchases
I haven't noticed this issue before, but when I checked today to reorder a foundation I bought, it wasn't anywhere from my past purchases. So I began looking through the list and I noticed a few other items missing. I can see the items I bought within the same purchase as the missing products. Is there a way I can see my past purchases?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rebe1234, If it's a product that is no longer available on our site or that we don't carry online, it won't add the picture to your to your purchase history but you w... see post