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Unsuccessful Authorisation Status
My order says Unsuccessful Authorisation although I've received an order confirmation email. I have yet to receive an email saying my order is canceled and the money has been taken out of my account. Please help!! 
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Missing products under my past purchases
I haven't noticed this issue before, but when I checked today to reorder a foundation I bought, it wasn't anywhere from my past purchases. So I began looking through the list and I noticed a few other items missing. I can see the items I bought within the same purchase as the missing products. Is there a way I can see my past purchases?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rebe1234, If it's a product that is no longer available on our site or that we don't carry online, it won't add the picture to your to your purchase history but you w... see post
Shipping Returns from 2 separate orders, but 1 return box
Hi there!   I have two items I want to return. They are from separate purchases, but I want to return them in one shipment. I know when I fill out the return form, I have to enter the original order number. Which order number do I enter? Do I need to ship in 2 separate boxes? Thanks!
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cecilia08,   I will send you a private message with more information. Please check your messages when you have the chance. Thank you!    Best Wishes,   Ja... see post
ORDER STATUS IN PROGRESS FOR SEVERAL HOURS???
my order has been in the status of " In Progress" for several hours. I never encountered this before. What does this mean? And when my order will be sent to ware house? PLEASE LOOK INTO IT.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Fabilicious,   I will send you a PM shortly!   Always, Danee see post
Multiple Pending Charges- One Order Confirmation
Hello, I purchased about $55 worth of make-up through Sephora Online. I had no problems checking out, but when I went to check my bank account it showed three identical charges from Sephora. I received one order confirmation number through my email for $55. I am aware that Sephora puts pending charges until the order is processed but I am confused to why there are two pending charges on my account.   I understand that these charges will most likely disappear within a week but that is over $100 out of my account until then!   Is there any way I can speed up this senseless pending charge nonsense? Help!
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jojotheartist,   I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thank you.   Best, Mali see post
Unsuccessful Authorization
Hi my last two orders 5/13/16 and 5/15/16 have been unsuccessful can anyone shed some light. I'm using international credit card, this is such a disappointment as I've been ordering and collecting things to start my beauty blog. All are single items they are not even multiples of same item. I hope you guys fix it soon. The amount has been deducted from my card both the times.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Arshij,   Sorry for any inconvenience caused! I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thank you. ... see post
I missed out on my birthday gift by a few days... Is there any way I can redeem it still?
I was so busy the past month and forgot about it... My birthday was on April 27. :'(   Is there any way I can still redeem it?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Miggy3000,   Happy Belated Birthday! Please contact your local Sephora to see if they have this in stock or give us a call at, 1-877-SEPHORA (1-877-737-4672). Our... see post
My orders are getting cancelled- Status Unsuccessful Authorization
I am so frustrated right now. I have tried placing 9 orders with absolutely correct shipping and billing address. I contacted my bank and they also approved the transaction. I made the first call at sephora and beauty advisor said that something is wrong in their system and they will manually add the info but nothing happened. 2nd time I called I explained whole deal again and she placed a new order for me. I keep the phone and 4 hours later again same Unsuccessful Authorization. 3rd time I called the person said I will place your order again and will see AGAIN!! I dont understand. Dont sephora want business? All my details are correct and my credit card is working fine on all other sites. PLEASE PLEASE HELP!!!! There is some glitch in your payment fraud security gateway. Just get my orders approved. I WILL APPRECIATE ANY HELP. 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Pooja15,   I'm sorry to hear about this experience! I will take a look and PM you shortly with more info. see post
I missed my birthday gift
My birthday is late April, I mistakenly thought I could redeem 30 days of my birthday date (not birthday month since I am way late in the month). I was about to make a large purchase online, can I still redeem? Just curious. Thanks!  
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi karriwhel,   Yes! Please contact us at 1-877-SEPHORA (1-877-737-4672) and a Beauty Advisor will assist you with adding it to your order. Thank you and Happy Belat... see post
Product Demo
I've been making alot of recommendations to my colleagues about the products I use from Sephora. I read there are times when individuals are chosen to test a product and write a review. How do I get involved? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BeautySteal101,   Thank you for your inquiry! We appreciate your interest in our company, however, at this time, Sephora does not provide free samples or product ... see post
beauty insider card
I have a beauty insider card but have never made an email or account online for it... i want to buy something online and use my card but i can't figure out how to do that without making a whole new card. is there a way i can take the card number and use that on here to make an account?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AmyCatherine79,   I just sent you a private message to assist you with this :) Please check your inbox when you get a chance.   Always, Danee see post
Please help
Hey guys so I upgraded from the regular Beauty Insider card to VIB and its showing that im still a beauty insider and wont let me use my coupons I have from VIB now plus it doesnt show any of my purchases please help
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Chrissypissy, I will send you a message to help. see post
Didn't get points
Made a purchase at a jcpenney sephora and the lady put in my number, but after I checked my recent I noticed I didn't get my points. Also my account doesn't reflect it either. What should I do?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lauren, I can add the points for you! I'll send you a PM now. see post
Vib
Helloi recently became a vib and was unable to get free gifts as the new gifts dont come in until may is this correct?   Also i got a free shipping code to use but im from the UK and that is not possible for me to use, could i get another 10% instead?   Chloe X
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi chloexo36,   I'm so sorry for the confusion surrounding the situation! Regretfully, the VIB Welcome Kit (which comes with a 10% discount code and a free shipping ... see post
Order status: "Unsuccessful Authorization"
My order number is () and I have orders on April the 20th. I just checked the status of my order and it says "Unsuccessful Authorization" I don't know what's wrong with my order since it had already charged me for the items and I didn't get any cancellation emails from Sephora!!! What should I do??
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JudeAO,   I'll look into this for you then send you a PM!   Always, Danee see post
How to link VIB Card to existing BI online account?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cherrifione,   I'll be happy to link your BI card to your online account for you! I'll send you a PM now.   Always, Danee see post
Points not reflected on online account.
For some reason, all my in store purchases have not been reflected on my online account. I'm worried that the money I've spent since the beginning of the year won't reflect on my account and I won't be able to renew my VIB Rouge status. I would appreciate it if anyone knows what to do I messaged customer service but have not received a reply yet. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi athinalouiseee,   I'll send you a private message so I can assist you with this! :)   Always, Danee see post
order status:unsuccessful authorization
Two of my orders shows unsuccessful authorization. Could you please help me to resolve this problem? Just for the latest order please.
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi serenaeiji,   Sorry about that! I'll send you a PM shortly with more info. see post
Play! By Sephora link to account?
This isn't even my normal account on here. I've been trying to sign up for Sephora play for a while on my regular email and I tried my old one a few times. It still won't let me sign up on my email I use everyday that is connecting to my account here with all my points etc. Anyway I tried putting in my old email I don't really use for anything anymore and it's letting me subscribe, which I don't even understand why one email would work over the other. Especially when my regular email I put in first and obviously I live in the same place. So it's not a location thing. I guess my question is should I subscribe anyway? I just want my points (the ones you get every month when you make a purchase) to go to the right account not this one. Is there a way to change accounts once you're subscribed or when you use the card in store can you give them any email to put your points on or what? Or should I just wait? I think it's supposed to roll out officially in May anyway. I just got super exited when it let me, but I don't want to jump then gun, especially when April is halfway over. 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi FLGirl22,   I'm going to send you a PM soon regarding Play! see post
Gift Cards
Hello!    I ordered a Sephora eGift Card on Amazon today, and when I went to type in the code (16 digits and a PIN), it said that the code was invalid. Someone help? Thank you! 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katieviolinista, Firstly, if you buy a gift card through an unofficial third party, you usually need to reach out to the seller directly for more to confirm the c... see post
Unsuccessful authorization PLEASE REPLY
I placed an order about 4 days ago (12/April) and the status is currently showing unsuccessful authorization although I provided full and correct information regarding the shipping address and the credit card. Please tell me what went wrong and how I can fix this as I really need the items that I ordered as soon as possible.  Thank you and please reply as soon as possible. 
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Latifaqader,   I will send you a private message with more information in regards to this. Please check your messages when you have the chance.    Best Wishes... see post
I purchased 3 things at a Sephora store but only 2 of them were added to my points. Can I add the other one ?
StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi paulagg,   Sorry about that! I'll send you a PM in just a moment to help with this. see post
VIB Rouge not connected to Email
  I have a VIB rouge but it's not connected to my email. How can I link it?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi cjzhang,   I'll send you a PM to assist you with linking your accounts. see post
VIB Sale and Anastasia Eyeshadows
Trying to use my 15% off code too purchase ABH eyeshadows when I put 4 into my cart and the palette it shows the discount but once I apply the rougenote 15% code it takes off the special pricing for the bundle of shadows and I only get the 15% off?!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi missrebecca,   This type of error occurs with customizable kits as the system reads it as two promotions (and we do not allow more than one promo per order). I wi... see post
Sephora Favorites
Hi, Sephora. I know online SEPHORA Favorites  " give me some nude lip" in sold out. Its possible to find this product in stores or is going to be soon again. Thanks. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vaneceledon,   This item has been discontinued on our website. I'm sorry for the inconvenience! I'd suggest having your husband contact the store he plans on visi... see post
birthday present - question
Hello, Sephora. I’m Vanessa from Ecuador. This month My husband is traveling to USA and he is gong to buy some products I need from your stores. He have my Beauty Insider Card and a copy of My passport.. My question is if he can pick up the present you give to your clients for their birthdays instead of me (My Birthday is on April 14)? Thank you very much.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vaneceledon,   I responded to your other post here:   http://community.sephora.com/t5/Customer-Support/Beauty-Insider-present-Birthday/td-p/2438154 see post
Nars Audacious Lipstick "Vanessa"
hi, Sephora. My question is if I can find in your stores the Nars Audacious lipstick named Vanessa, online does not appear. Exactly the store in Ventura Mall, Miami. thanks you! 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vaneceledon,   I'd recommend contacting the store prior to your visit to confirm if they have this item available! If they do, you can ask the Cast Member to plac... see post
When is the next extra points event ?
It usually between this time with skin care for extra points. I am not sure about that
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Natalian,   We do not have that information available at this time. Please stay tuned and make sure that you are subscribed to receive our promotional emails for ... see post
BEWARE WHEN ORDERING JOSIES VIBRANCY DELUXE SAMPLE!
I was the most excited to receive this sample...I think the first most excited of all the samples I have chosen.  I have received ones that were in a bag twice with mixed samples and one chose the bag of choice....nice I liked a lot!!! The ones I am making ready as a VIB Rouge also. As well as the VIB gets the other sample like Josies, or the lip gloss, as folks do who spend 25 plus do.  I thank you for the perks. Yet it's not cheap to shop here. So I guess I expect higher standards, yet also will make room for first error.  I must tell you what occurred so it can be fixed...it is long.  Well, figuring it out with runny nose and high temps did not help either.   Yet something is wrong with the numbering system via warehouse/sephora/computer as I chose the sample at the time I felt closest matched me which was G35 (light-med tone with golden undertones).   That is on my purchases and it reads also the name "ELECTRIC". Now I am a pale girl not overly I have more golden and am not the fairest of the fair, and a long ways from being dark.  Yet I received this shade RG65 called "FEARLESS".  Well I reckon I would have to be to put that on my face.     Honest, it was the first thing I ran and swatched on my hand and I suppose if a cam had caught the look on my face it would have been utter confuston. I thought, geez Josie really thinks folks are darker then the images shown. She's so smart though, can't be...so I had to investigate for you all.  Hope it helps.   No, not so, warehouse mix up, computer even as on my order it reads The fearless upc number.  I would not have chosen that and by my order history online I did not.  Sephora has my skin, eye color, hair....gives me not a the between fair and med. I am (for golden undertone), but nigh so dark I was gasping.  Then I came and checked it out.  I find it's all messed up and I am asking Sephora to make it right.  I am making ready to put in another order and taking off the lip color I wanted to get as on the list now for free and adding in shade RG20 called "Euphoric"...which is probably closer to my skin tone than the other was, but I could have made it work.  This sample "Fearless" I have I wasted my sample choice on and was not my error.  So send me two of the one I am making ready to place my order...   What say you?  Was not on me, on your whatever eye-crossing bumbles.    I been kind and I still am. Thanks for getting it here on time. Reason I mainly ordered now was I wanted that foundation.  How can I trust you to pick the full size when ya can't get the deluxe sample right?  I will give you another chance, but I aught not have to go to drive sick to Sephora and hack on your employees for a sample and explain this mess.   Fair?  I be looking for your answer in a few hours....and when I do it better be to my benefit.  As I have to give up one sample choice to try to get another Vibrancy sample and it's a toss whether the warehouse will get it right.     Thank you...It's confusing I know and my head hurts bad and so hard to explain. So in the spirit of understanding I send this.... Cindy 
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BEAUTY WHIZ LiveBeauty / BEAUTY WHIZ BEAUTY WHIZ / replied
Hi ya ZannaBT!   I just figured out where my private messages were...I do all by trial and error, probably directions somewhere...I never follow usu.     Anyway, sen... see post