I went in today to redeem my 50 bonus point card from my play box. The associate at the register told me she would go ahead and give it to me anyway as the company hasn't been very open in letting people know but that in the future you now have o buy a full size item from the play box to redeem the card. She was very nice about it and gave me a small sample as apology which was nice. Is what she is saying true? The 50 bonus points has been a reason to go in and buy something each month. Like today a metallist liquid foil lipstick. However if this is indeed the case, there are months where the bonus points are going to go to waste as there isn't always something I want in full size. I get why they would like to do it his way but it seems this policy change if indeed it is true would hurt sales instead of help. I'm sure I'm far from being the only one who won't go in monthly now to unit something to use the card.
Has anyone tried returning products (via mail) and had customer service tell them their product center received an empty box with only a packing slip inside? This just happened to me today... I returned around $130 of face products (they broke me out/allergic reaction) in January, got the confirmation from the warehouse they received my return and were processing it over two weeks ago. I recently inquired about the status of my return, and they wanted me to call customer service, which seemed silly to do just to check the status. I emailed them all the info (order number, the items in the package, and the tracking number) and still called my cell. Left a message saying they got an empty box and to call them back, but then continued to email me. I asked what I was supposed to do next in this process and they just stopped communicating with me... So, has anyone else had issues with mailed returns? I had previous issues (around two or three years ago) mailing returns, but it seemed like they updated their system, giving you tracking info, etc. I guess not.
I am beyond fuming! Like is my order lost or something it almost been two weeks!! And there STILL not showing any signs of delivery oh my god like seriously? Someone needs to do something cause I'm done.
I am honestly beyond disappointed now. After having my order pushed back and forth for over a week, I was supposed to receive it today. But again, it is STILL showing no signs of delivery. The tracking website has been saying "In Progress" for the past two days even though it shows my has arrived in Brampton. I'm seriously at a loss for words and extremely frustrated at Sephora for this inconvenience.
Is there a way I can find all my posts (at least the ones I started) together. I both bookmarked and subscribed to each post I made, but in the forum nor through my profile/account do I see any links to see my bookmarks, subscriptions, or posts. This is a forum so there must be a way?
I have two orders that I placed five days ago and they both say they are still processing. Typically my orders are shipped out within an hour of the purchase and typically arrive in two days. The money has been taken out of my account so it isn't an issue of payment. I've contacted Sephora about this problem but I just got a generic response. I'm wondering if this is happening to anyone else or what I should do. Thanks!
Hello, my package stated it was delivered last Thursday, and it wasn't. I have shed MANY tears over this package because it is for a client I am doing makeup on and I spent $133!!! I have filed a claim with UPS, can someone PLEASE HELP ME get a replacement order??? I am begging you
I received my order today and none of the three samples I'd chosen at check out were in it. I've had a sample missing before or one of them replaced, but this is the first time all of them were missing. What could be the reason?
I just wanted to reach out to other Beauty Insiders and staff regarding an issue I've had with trying to return a gift. Are we all in the same boat here? Let me start by saying, Sephora has a great return policy when I am the purchaser myself. But the gift refund system is obviously unfair. I do not have a Sephora store within reasonable distance of me, and I do not feel like I should be punished because I received a gift from Sephora. I have the online order receipt from the purchase, and the back CLEARLY states "FOR GIFT RETURNS: If you are returning a gift and do not want the refund to go to the purchaser, before mailing the return, please call 1-877-SEPHORA to set up the gift return under your account. Your refund will be in the form of an online credit...." However, I have called and spoken to two different staff members who have told me this is incorrect information, and the refund is REQUIRED to go back to the purchaser's original form of payment. WHY IS THIS PRINTED ON THE BACK OF RECEIPTS IF IT IS FALSE INFORMATION? And more importantly, if Sephora just wants the money for the purchase, why am I unable to simply receive store credit (which would then require to make another purchase within the store)? The rep then went ahead to tell me that I can try to get a gift card in replacement in the store, but it is up to the discretion of the store manager. So no, i'm not getting in my car to drive an hour to likely be told I can't receive store credit for an unused gift purchase. I am SO done with Sephora.
I just signed up for the rewards card again about 2 weeks ago when i purchased a bunch of stuff and i racked up a bunch of points, i even remember last time i went in the cashier telling me i had over 100 points and asked if i wanted to use them. i just linked my card to my online account and it tells me i dont have any, and im confused
My points and VIB rouge status aren't showing up on my account... the mobile app also says I should "create account" even though I'm signed in? What is going on? I can't even add anything to the cart when I'm online.
I bought $250 worth of things at a sephora location to maintain my VIB rouge status, however, the employee did not correctly put in my email so the amount spent was not added to my account so I have lost my rouge status. What can I do?
My mom purchased a bunch of stuff from sephora for me for Christmas but she didn't know about using my beauty insider card. I have the receipt so I was wondering if there was any way to add the points after the fact?