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Hi, i also have a vib card and an online account, can you please help me to combine them? Thank You.
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @UrsulaVIB,   Of course! I am sending you a message now to help :)   Always, Danee see post
2015 Sun Safety Kit Release???
I'm wondering when the 2015 Sephora Sun Safety Kit will be released??
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BEAUTY CELEB rachelntexas / BEAUTY CELEB BEAUTY CELEB / replied
Any updates?  So excited! see post
Is paying in cash for large purchases weird?
So I just turned 15 and my aunt is taking me shopping. I currently have $340 and want to spend at most $230 at sephora (I already planned out my purchase lol) I'm kinda uncomfortable with the thought of handing them cash, since it's and actual sephora store and not a small one in JC Pennys. I'm just afraid of them looking at me weird or thinking it's fake because I'm only 15.
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
You're welcome!   see post
Unable to access my old Beauty Talk profile
I created a Beauty Talk profile a few days ago with the the same email address I have on record for my Sephora account. I was having an unrelated customer support issue for which I had received and sent private messages for that profile. However, when I tried retrieving a new private message by logging in, my old profile wasn't showing up and so I inadvertently set up this new one. But they are both registered to the same email address. I am getting notices of new private messages to my email address but when I use the email address to log in, I am logging into new profile. Please help if you can- I would like to retrieve my old Beauty Talk profile) where I have unread private messages, and do away with this new one. Thanks in advance!
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sanKay77, I am sending you a private message to help.    Cheers!  Kevin  see post
Where are my points and how can I get them to show up so I can get my rewards??
I am a VIB and haven't used any of my points yet (I have always shopped in-store until today) and online it says I have 0 points. Where are my points and how can I get them to show up so I can get my rewards??
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JosieLandaverde / FRESH FACE / replied
Hi Laura! I am having the same problem if you could please assist me as well. see post
avatar issue
I've been trying for a few days to update my avatar here on BT. But every time I try, no matter which browser I use, or what photo I try to use, it just says an "Unexpected Error Has Occurred".    Am I missing something?? Thanks in advance for your help. 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Vaashtii,   In addition to changing browsers, you might want to clear  your cache and cookies as well.   Also, I would suggest uploading the photo you want to... see post
Anyway to update reviews?
Is there any way to update our product reviews? I usually wait to review a product to make sure it's thorough, but sometimes a product's efficacy changes or something new comes up with continued use of the product or another factor effects the product.   It doesn't look like there's a way to do it (and you can't add more than one review to an item), but maybe we can have the feature added?   I'm thinking specifically of a self tanner I bought that was ok, but then after spending a lot of time in the gym lately, I've noticed the smell becomes overwhelming and atrocious--really really horrible, like rancid fried chicken or something. People should be warned! lol   Thanks!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @nycchik,   At this time, we do not offer an option where our clients can update their past reviews. However, you can always write a new review on the product's w... see post
Points missing
I bought something at Seattle downtown store today but the staff didn't add my points even they asked my email account for VIB Can you still add it? 
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kateinseattle11,   I'll be glad to add the points to your account, I'm sending you a message now to obtain additional information. see post
when is the VIB Rouge sale?
Hi, I was wondering when the VIB Rouge 15% off sale ends because I know its going on now. Thanks, Rachel
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Rachel94,   The Love Note Promotion is until April 21, 2015 for our VIB Rouge members! Please visit the following link for more information :)   http://commu... see post
How do I "link to a picture" to show pictures of products?
To be honest, I'm pretty bad with technology so that's probably why I'm doing something wrong. As the link, I put the link from the Sephora website about the product, but it was said that an image couldn't be found. What should I do?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @simplyisabelle,   Sorry for the difficulty! If I am understanding your question correctly, simply find the product on our website, copy the URL, then paste it in... see post
From BI to VIB during April sale
I started this sale as a BI and made a large purchase with my 10% BILOVE coupon and now am eligible as a VIB, does that mean that I am able to use the VIBLOVE code for 15% for the last 2 days of the sale (until 04/21/15)???
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gaby22N,   If you became a VIB during the sale, you can use the 15% off promotion code for the remaining dates of the promotion! :) Please let me know if there is... see post
I signed up for Beauty Insider and I don't think I provided and email.
I signed up for Beauty Insider in store and I don't think I provided an email. I'm now at VIB status and would like to use my points online. Could I get assistance with linking my accounts? Thanks!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @lauraliorti,   I'll be happy to link your accounts together for you! I'll be sending you a private message shortly :)   Best, Danee see post
Add points from in-store purchase to account?
I recently made a purchase in-store and even though the cashier scanned my card, the purchase was not logged in my account nor were the points added. Can someone help me add my points to my online account?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi suchness, I can add the points for you! I'll send you a message to get your info. :) -Laura   see post
Wedding Problem!!!!
I have dry,oily, and a lot of blackheads on my face. And I have to go to a wedding next month, I need fast results. What would you recommend. I need answers, quick.
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BEAUTY MAVEN ambrose / BEAUTY MAVEN BEAUTY MAVEN / replied
I have super oily skin too, and if you are wearing make-up, I highly suggest Urban Decay De-Slick Make-Up Setting Spray. This stuff is amaaaazing for keeping the oil awa... see post
VIB
Ive been using my beauty insider card on my iphone and now rec'd myVIB card in the store, how do I link them or do I need to.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tisha1,   I can help you with this! I am going to send you a private message to get a little more information from you first. :)  see post
For vib rouge 15% event how many times we can order separately?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lizye,   You can use the 15% off multiple times both online and in-store while the offer is valid. As with our other multi-use promos, we ask that you consolidate... see post
Are the 15% off emails being sent in waves for Rouge?
Have all the Rouge members received their emails or are they being sent in waves? My friend who is also Rouge member said she got her 15% email a couple days ago but I still haven't received mine! I seem to be having trouble receiving Rouge emails despite an accurate email address and emailing CS asking them to make sure I'm on the correct mailing lists! 
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi teaelleyou, It is possible that you might still receive your Rouge email before the promo starts, however if not- all the info is available on your account page whe... see post
I cannot connect the beauty insider with my online account
what do I do ?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi peggygoo, I can link your accounts for you! I'll send you a message to help. :) -Laura see post
Have not received a birthday email
My birthday is quickly coming up and I still haven't received the Nars birthday present email. I am also not given the option to add the item into my online cart. 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emmalou425,   You can obtain your birthday gift within the two weeks before or after your birthday, so if your birthday is in late April the option to add the gif... see post
Nickname Change
Just wanted to know if there is any way to change a letter in my nickname its spelled sertenity20 but should be serrenity20
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there,   Unfortunately there isn't a way to change your nickname on Beauty Talk (I know... it's not very forgiving!). If you'd really like a new nickname I would ... see post
Sephora Customer Service Nightmare Story | VIB Rouge
Like reading Sephora Customer Service Nightmare stories? Here we go...   About a month ago I ordered roughly $100 of products through Sephora.com. I selected the Algenist promo (I'm VIB Rouge). When my order arrived after seven days (not two), the sample was simply not in the package.   I called Sephora and Customer Service was initially pretty nice about it. They said they would send me the Algenist promo separately, no problem. I checked and the order appeared in my order history. After a week -- and still no Algenist promo replacement -- I checked online. The FREE replacement order status oddly read: "unsuccessful transaction".   Once again I called Sephora and was told by Customer Service that they had run out of the Algenist promo. Yet a second time, I was without the sample. After much discussion with the Customer Service rep, she processed an alternative replacement for the RougeAmore/Amore Pacific skin care kit. She put me on hold for a l-o-n-g time and finally verified that the replacement order had been approved by a manager due to the ongoing customer service problems and that I would be receiving the kit in two days.   Another week passed. No RougeAmore/Amore Pacific skin care kit. No related order even in my order history. A third time now, I called Sephora's Customer Service team. The (completely unapologetic) Customer Service rep sighed and told me the previous rep had noted my account but never verified the replacement approval with a manager and never even processed the replacement order. She refused to let me speak to a manager. She refused to give me her Customer Service rep ID. She expressed zero regret for what was a THIRD broken promise to a multi-year VIB Rouge customer (I have one of the original RED Sephora cards, in addition to my Rouge card). WHY? I asked this rep. What gives? The RougeAmore/Amore Pacific code is still working. How difficult can resolving a customer service issue be for Sephora's Customer Service team?   FINALLY, the Customer Service rep agreed to have a manager call me back before 5 PM Pacific time that day. I waited, but a manager never called. Finally at 6:30 PM Pacific time (after I had headed out for the evening), the manager called. Somehow the call went straight to voice mail. The manager left a message. He suggested I call back to the 800 hotline again if I "have a problem that still needs to be resolved." Clearly the manager has been given zero details about the Customer Service issues. So I have to go through this whole process again?????   I'm flabbergasted. All I can say is: aaaarrrrrrrrrggggghhhhh!   Any advice from VIB or Rouge members?   Oh -- by the way -- after multiple calls to Customer Service over the past year, I still don't receive Rouge email promos, snail mail promos, or event invites. The only way I learn about Rouge events in through this Forum and other external message boards.
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BEAUTY MAVEN SassinSanDiego / BEAUTY MAVEN BEAUTY MAVEN / replied
Hi everyone. Just a quick note with an update. I was contacted by Greg, a Sephora customer service manager, shortly after I posted my story on the Sephora message boards... see post
Makeover Survey?
I am trying to get to the makeover survey. I cannot find the link anywhere. Thanks! 
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sunnybunz,   I'm sending you a message to help! see post
Is it possible to block other users?
There's one person who's comments, while may not be bad enough to report, are still rude and snippy. Can you block other users on here so you can't see their posts?
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HALL OF FAMER Blackwhiskey / HALL OF FAMER HALL OF FAMER / replied
Just wanted to bump this up to see if anything is being done for this feature? I dont even feel like coming  around to bt sometimes.  see post
How long does it take for items to be back in stock?
When will the YSL Effet Faux Creme D 'Eyeliner be back in stock again? I feel as though I've been on the email list forever ):  
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kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AdrienneXx13! I'm sorry, I still don't show a delivery date for the item. :/ I'm also not showing that it will be discontinued with us, so that's a good sign! Thank y... see post
Converting card Beauty Insider points onto my online account?
I have a sephora beauty insider card that I've been using for a few years now, and I just signed up on the website. Is there anyway I can transfer the points to my account?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Elizabeth, Yes, I can link your card to your online account! I'll send you a message to get your info. :) -Laura   see post
Could a mod or admin please delete these?
Hello to the BT Staffers,   There are quite a number of duplicate posts (in Asian characters) by a newcomer to BT.  They are on numerous boards and  look like spam as far as I can tell.  Would a staff member please delete these?    Thank you!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lucyshnoosy,   Thank you for bringing this to our attention, we are dealing with this accordingly. Thanks!   see post
MISSING ITEM!
i have the order summary in my package with everything i ordered and PURCHASED listed and checked off. only thing is one item is missing from the package! this was supposed to be a gift. what do i have to do to make sure i get this item?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kd2231,   I am so sorry to hear that an item was missing from your order! I will send you a private message requesting more information so that I can assist you f... see post
How do I add points to my account from a receipt purchased in store?
Hi there,      I recently made a purchase at a sephora store and forgot to present my beauty insider card. How do I add those points from my receipt? 
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CJSan / RISING STAR / replied
Hi, I recently made two purchases without a beauty insider card and would also like to get my points on my account. -CJ see post
How can I add beauty points to my account after a purchase? I don't see any options to do so online.
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vlookup,   I would be happy to help you out with this! I'll send you a private message so I can assist you - keep an eye out on your inbox! Thanks! see post
beauty insider
I always purchase at store using my insider card, but when I check my points and purchases online, it doesnt appear. How do i make them appear?
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laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dm915, It sounds like you have 2 accounts. I can link them for you! I'll send you a message. :) -Laura   see post