I received my order today, and none of the samples, including the deluxe sample (Sunday Riley Luna Oil), came with the order. The only thing I received with my order is the post card-sized one-time use sample of the Tom Ford Noir fragrance, but nothing else. To give a bit of a background, I have received numerous orders in the past that came with no samples (not substitutions, just plain old nothing!), so I had to take my time to complain a few times so that they can be rectified. I was told at the time that a "special team" was assigned to pack my order, and a good number of orders since then have come in perfectly.. until today. I called the rouge concierge line a few minutes ago, and while Travis was certainly sympathetic, he wasn't able to offer anything. He added that he couldn't offer any points either, because I wasn't allowed to have points added in manually.. which he said has to do with the previous complaints about the same issue and the compensatory 50-100 points that were added a few times. Seriously? So... what I'm told is that for the mistakes that Sephora has made and for my time and effort to make sure that I receive my items as I ordered I'm supposed to just sit back and get gypped? I'd very much like to have a mod reach out to me to correct this matter. Thank you.
Over the weekend there was the glitch affecting the Canadian website, and it's fixed now but it appears the ABH Shadow Couture palette is "not carried" anymore? I know it was limited edition, but I checked on the American Sephora website and it's still available there, wondering if this is another glitch?
Hi! I went into sephora the other day I was looking for a new foundation and eyebrow products. When I arrived I was wandered around for about 20 minutes and not one employee approached me. I stood there and waited for someone, and tried to approach someone, only for them to look at me and turn around a walk into the back room. I got fed up and just grabbed my two products and tried to get out as soon as possible. When I got home I noticed I had grabbed the wrong shade of eyebrow pomade from Anastasia. It was directly behind my desired shade and because I was so frustrated I didn't bother to check. Because I live 2 hours away from the nearest sephora, is there any other way I can return this product?
I received a gift card for my birthday in June, ordered online, and wasn't able to make it to a Sephora to return the item--so I figured it would be easiest and fastest to just mail it back. I had never used this method before, but I have with Nordstrom and it was extremely fast. I watched USPS Delivery Confirmation for the item and it said "Delivered, To Agent" in JOPPA, MD on July 16th. So I thought, ok, a few more business days and I'm sure I'll get confirmation on this. I didn't. So I use the Contact Us form to let them know....no reply. I use the Contact Us form again. Still no reply. So I call on July 26th and the woman said it could take another couple of weeks to even receive the email confirming that the refund took place. I asked if I would get any confirmation that the process will even begin, and she said no, that I would just receive notification once it actually happens. So.....basically I just sit here and wait.....it's now August 12th, and every time I check my email it's just about new products and never anything to do with either of my submitted questions on the Contact Us forms. Who would ever return by mail when this is what happens? I could have gone into the store and gotten the refund immediately (or the store credit since it was a gift card) Very disappointed in this return-by-mail aspect, and mostly the lack of communication. I wouldn't mind waiting if there was some kind of confirmation that my returned item was received and that it was at least in process. I usually am very patient and understanding with company policies, and I've had wonderful in-store Sephora experiences....but this is pretty outrageous for a return to take a month and I do not recommend returning by mail.
Hi, I went to make an online order online, and i clicked confirm to allow the order to process, but instead i had an error report saying my billing information was incorrect, so I went through it again, and confirmed and it said the same thing, so I just gave up after a couple tries. Then later on; I look at my online banking and it said Sephora had recieves two shipment orders from me. I have recieved no email of conformation, no order confirmation on the website and have spent too much money, I find this upsetting and would like a refund on one of the orders.
I placed an order with my credit card last night, aug.12/2015 and I went through fine but this morning I checked the status and it came up as unsuccessful authorization. It's gone through on my credit card as well. What happened with my order? And will I be refunded my money?
We used to be able to use the youtube/video button to the right of the photo button on the toolbar located on the top of the text box, but for the last few months it constantly says invalid link. Is this ever going to be fixed or is it no longer a usable feature?
Hello! I still haven't received my package ordered on July 29th!! UPS says my package is delayed due to an unforeseen situation. I have been waiting for several days but there isn't the latest tracking information anymore. What can I do now? Please help!
I set up an account and made a nickname. But my BI card was not linked and customer service helped me with that but when I tried to log back in to check my messages it said that I had to reset my password and my nickname wasn't linked to my account so I had to create a new one. And now I can't view any of my messages from that nickname but they are both linked to my email so I keep getting emails saying I have messages and I can't check them. Also my beauty points weren't transferred from my last purchase even though I gave them my email. I'm going to be really upset if this is going to happen every time I purchase something.
I have two beauty insider cards, I am currently only using the VIB one but there are still points in the other account that I would like to transfer to my current account. Additionally, for some reason the people in the store can't change you account birthday but it won't let me change it and I've even attached it to my facebook page. Can anyone help me out???
Is there a specific time the Extraordinary rewards be available on the 10th? Wondering as I live on the West Coast and am worried I'll have a disadvantage. Also, how limited are the rewards for the 1,000 point items?
Hi, I was at the RooseveltField mall today at the Sephora inside Jcpenny and I picked up one 500 point gift which was the gift bag with small samples. I went to check my points balance and I am -290 points. In my beautybag it shows as if I claimed this gift twice,which I do not understand because if I did not have sufficient points for an item I would be told so. I had 710 points and only claimed one 500 point gift. The cashier asked for my card a second time because she believed it did not go through,but I am guessing when she swiped it again she did not realize she was deducting a whole nother set of points.I didn't receive a receipt in the bag because as soon as it printed out the cashier crumbled it up,so I assumed it was not necessary to receive since I was only claiming a gift and not making a direct purchase. If somebody could rectify this situation for me I would appreciate it. Thank you
I recently became a VIB Rouge and received an e-mail about the Beauty After Hours event. I opened the e-mail as soon as I got it and tried to register right away, but every time I try to register it gives me the following message: "Your entry doesn’t match any of our VIB Rouge members. Please try again." I have 1134 points. I've been trying the past few days but the message keeps popping up. Is there a reason for this message or is anyone else getting this message?
I have a reciept from a purchase I made at Sephora where I did not recieve points. Can someone contact me to add those points to my account? It is a decent number and I would appreciate being able to use them.
Does Sephora offer in Store pick up? I really hated when I checked online it said it is available in near my store. when I actually came to the store they did not have it . I wish sephora offer in store pick up . that way I don't have to wast my time to the store. Especially she they launch new products, that way I can reserve the item. Do you agree ?