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points in two card and want to put it in my vib card!!
i have two vip card and i still have some points in them, how can i take those points and put them in my vib card?
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points in two vip card & i want to put them in my vib card!!!
i have two vip card and i still have some points in them, how can i take those points and put them in my vib card?
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Missing samples from Sephora.com Order
I received my order today, and none of the samples, including the deluxe sample (Sunday Riley Luna Oil), came with the order. The only thing I received with my order is the post card-sized one-time use sample of the Tom Ford Noir fragrance, but nothing else.    To give a bit of a background, I have received numerous orders in the past that came with no samples (not substitutions, just plain old nothing!), so I had to take my time to complain a few times so that they can be rectified. I was told at the time that a "special team" was assigned to pack my order, and a good number of orders since then have come in perfectly.. until today. I called the rouge concierge line a few minutes ago, and while Travis was certainly sympathetic, he wasn't able to offer anything. He added that he couldn't offer any points either, because I wasn't allowed to have points added in manually.. which he said has to do with the previous complaints about the same issue and the compensatory 50-100 points that were added a few times. Seriously?    So... what I'm told is that for the mistakes that Sephora has made and for my time and effort to make sure that I receive my items as I ordered I'm supposed to just sit back and get gypped? I'd very much like to have a mod reach out to me to correct this matter. Thank you.
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ABH World Shadow Couture World Traveller Palette not available in Canada?
Over the weekend there was the glitch affecting the Canadian website, and it's fixed now but it appears the ABH Shadow Couture palette is "not carried" anymore? I know it was limited edition, but I checked on the American Sephora website and it's still available there, wondering if this is another glitch?
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HALL OF FAMER RandeeBT / HALL OF FAMER HALL OF FAMER / replied
Hi beautyaafg,   Please keep in mind that we have a separate Distribution Center for our Canadian website. Inventory on our U.S. website is entirely separate from th... see post
I didn't get an epic rewards store credit
I sent an email about the epic rewards way before the deadline, and I still haven't received a response or the store credit that everyone else is getting bummed....
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi knadala,   Emails are still going out! Tomorrow is the last day to receive a reply, if you don't receive a response by the end of the day tomorrow please let us k... see post
Sephora Canada everything seems to be sold out all of a sudden, anyone else?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi everyone, I'm assuming many of you have noticed but the items that were erroneously marked as out of stock have been corrected and you should now be able to add these... see post
Birthday Gift
Hi, I wasn't able to get to a Sephora during my birthday month in June. Can I still pick up my birthday gift even though it's almost september?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jasmine2400,   Sorry for the delay in responding to your post! I'll send you a private message to help you out with this. see post
😡😡😡😡😡😡😡😡😡😡😡😡
Hi! I went into sephora the other day I was looking for a new foundation and eyebrow products. When I arrived I was wandered around for about 20 minutes and not one employee approached me. I stood there and waited for someone, and tried to approach someone, only for them to look at me and turn around a walk into the back room. I got fed up and just grabbed my two products and tried to get out as soon as possible. When I got home I noticed I had grabbed the wrong shade of eyebrow pomade from Anastasia. It was directly behind my desired shade and because I was so frustrated I didn't bother to check. Because I live 2 hours away from the nearest sephora, is there any other way I can return this product?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi faithf5,   So sorry to hear about your store experience! Regrettably, the only way to return or exchange the product would be to return it to your local store. Th... see post
Where are the mods...?
I know I've been away for a while, but did I miss some memo? What happened to the mods? Diana, Melissa, Kevin, Laura, Mia, Randee?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
There are new mods about (myself included)! You'll see us around ;) see post
When I go online my points or my recent purchases won't update. How do I fix this?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mindyyarrrrbs,   I'm sorry to hear that continues to happen! I'll send you a private message to assist you with this.   Always, Danee see post
Why doesnt my VIB status show when I leave reviews? All I see is my nickname.
I know this sounds like a silly question but I couldnt find an answer. Thanks for your time and help.
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi PalomaFoster,   Sorry for the confusion! Next time you leave a review, you should see the option to add your status manually. In the "About You" section below the... see post
Almost a month and still no refund/customer service reply on my return by mail?......
I received a gift card for my birthday in June, ordered online, and wasn't able to make it to a Sephora to return the item--so I figured it would be easiest and fastest to just mail it back. I had never used this method before, but I have with Nordstrom and it was extremely fast. I watched USPS Delivery Confirmation for the item and it said "Delivered, To Agent" in JOPPA, MD on July 16th. So I thought, ok, a few more business days and I'm sure I'll get confirmation on this. I didn't. So I use the Contact Us form to let them know....no reply. I use the Contact Us form again. Still no reply. So I call on July 26th and the woman said it could take another couple of weeks to even receive the email confirming that the refund took place. I asked if I would get any confirmation that the process will even begin, and she said no, that I would just receive notification once it actually happens. So.....basically I just sit here and wait.....it's now August 12th, and every time I check my email it's just about new products and never anything to do with either of my submitted questions on the Contact Us forms.   Who would ever return by mail when this is what happens? I could have gone into the store and gotten the refund immediately (or the store credit since it was a gift card)   Very disappointed in this return-by-mail aspect, and mostly the lack of communication. I wouldn't mind waiting if there was some kind of confirmation that my returned item was received and that it was at least in process. I usually am very patient and understanding with company policies, and I've had wonderful in-store Sephora experiences....but this is pretty outrageous for a return to take a month and I do not recommend returning by mail.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kairissa,   I'm so sorry for the inconvenience! Typically, our returns can take up to one month to be reflected in your account from  the time you send them in - ... see post
A website error made me order twice.
Hi, I went to make an online order online, and i clicked confirm to allow the order to process, but instead i had an error report saying my billing information was incorrect, so I went through it again, and confirmed and it said the same thing, so I just gave up after a couple tries. Then later on; I look at my online banking and it said Sephora had recieves two shipment orders from me. I have recieved no email of conformation, no order confirmation on the website and have spent too much money, I find this upsetting and would like a refund on one of the orders.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi FelixLavey,   The additional transaction amounts from Sephora.com that you see on your credit card or debit account are temporary authorizations from failed order... see post
Unsuccessful authorization
I placed an order with my credit card last night, aug.12/2015 and I went through fine but this morning I checked the status and it came up as unsuccessful authorization. It's gone through on my credit card as well. What happened with my order? And will I be refunded my money?
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi whitebarbie,   I can assist! I'll send you a PM soon with more information. Also, I have edited your original post to remove your order # for your security.   ... see post
YouTube/video button doesn't work anymore?
We used to be able to use the youtube/video button to the right of the photo button on the toolbar located on the top of the text box, but for the last few months it constantly says invalid link.   Is this ever going to be fixed or is it no longer a usable feature? 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi etscore1,   I am going to reach out to the appropriate team about this to see when it will be fixed! I will reach out to you again once I hear back.   Always,... see post
still haven't received my order
Hello! I still haven't received my package ordered on July 29th!! UPS says my package is delayed due to an unforeseen situation. I have been waiting for several days but there isn't the latest tracking information anymore. What can I do now? Please help! 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi parsley123,   Sorry to hear about that! I'll send you a PM shortly to get a little more information.   Take care, Stephanie see post
Problems with Nickname
I set up an account and made a nickname. But my BI card was not linked and customer service helped me with that but when I tried to log back in to check my messages it said that I had to reset my password and my nickname wasn't linked to my account so I had to create a new one. And now I can't view any of my messages from that nickname but they are both linked to my email so I keep getting emails saying I have messages and I can't check them.   Also my beauty points weren't transferred from my last purchase even though I gave them my email. I'm going to be really upset if this is going to happen every time I purchase something.
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HALL OF FAMER RandeeBT / HALL OF FAMER HALL OF FAMER / replied
Hi MidnightA,   I am going to send you a private message to get a little more information from you.  see post
Beauty insider rewards and changing my birthday
I have two beauty insider cards, I am currently only using the VIB one but there are still points in the other account that I would like to transfer to my current account. Additionally, for some reason the people in the store can't change you account birthday but it won't let me change it and I've even attached it to my facebook page.   Can anyone help me out???
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BecksMUA,   I would be happy to assist you with linking your Beauty Insider accounts as well as updating your birthday! I'm going to send you a private message no... see post
Epic Rewards
How do people usually go about scoring a 1,000 point reward? Does anyone know what time they became available last year? 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nicole2381,   We recommend checking our Rewards Boutique on Monday August 10th during our business hours which are Pacific Standard Time. Thanks and good luck :) ... see post
can someone please help me link my online and in store accounts?
Someone contacted me about doing it, but I never got a response. Thank you!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mandles123,   It looks like Zanna recently sent you a private message to assist you with this. She should get back to you within the next 24 hours :) If you would... see post
How long will the epic rewards be available for?
HALL OF FAMER RandeeBT / HALL OF FAMER HALL OF FAMER / replied
Hi Nicole2381,   The epic rewards will be launching on Monday, August 10th and they will be available while supplies last!  see post
What time on August 10 will the Extraordinary rewards be available?
Is there a specific time the Extraordinary rewards be available on the 10th? Wondering as I live on the West Coast and am worried I'll have a disadvantage. Also, how limited are the rewards for the 1,000 point items?
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BEAUTY WHIZ Whittybanter / BEAUTY WHIZ BEAUTY WHIZ / replied
Does during the day mean day time and not very early morning? Thanks for your response.  see post
Charged double for 500 point gift
Hi, I was at the RooseveltField mall today at the Sephora inside Jcpenny and I picked up one 500 point gift which was the gift bag with small samples. I went to check my points balance and I am -290 points. In my beautybag it shows as if I claimed this gift twice,which I do not understand because if I did not have sufficient points for an item I would be told so. I had 710 points and only claimed one 500 point gift. The cashier asked for my card a second time because she believed it did not go through,but I am guessing when she swiped it again she did not realize she was deducting a whole nother set of points.I didn't receive a receipt in the bag because as soon as it printed out the cashier crumbled it up,so I assumed it was not necessary to receive since I was only claiming a gift and not making a direct purchase. If somebody could rectify this situation for me I would appreciate it.    Thank you
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mariol24,   I'm so sorry that happened! I am going to take a look into this and private message you once I am done.   Always, Danee see post
remove beauty insider profile info ?
can someone please help me remove my beauty insider profile info?
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HALL OF FAMER RandeeBT / HALL OF FAMER HALL OF FAMER / replied
Hi junee15,   I am going to send you a private message to get a little more information from you.  see post
I can't register for the Beauty After Hours event
I recently became a VIB Rouge and received an e-mail about the Beauty After Hours event. I opened the e-mail as soon as I got it and tried to register right away, but every time I try to register it gives me the following message:   "Your entry doesn’t match any of our VIB Rouge members. Please try again."   I have 1134 points. I've been trying the past few days but the message keeps popping up.   Is there a reason for this message or is anyone else getting this message?
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SCENE QUEEN anitado / SCENE QUEEN SCENE QUEEN / replied
Hi Randee,   Thanks for the response! I'm located in downtown Toronto, so I'm not sure if the event is happening here as well? But either the Eaton Centre or Bloor Str... see post
Point Recovery
I have a reciept from a purchase I made at Sephora where I did not recieve points. Can someone contact me to add those points to my account? It is a decent number and I would appreciate being able to use them.
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kansasmakeup,   I can help you with this! I'll send you a PM shortly to get more information.   Cheers, Stephanie see post
Does Sephora offer in Store pick up?
Does Sephora offer in Store pick up? I really hated when I checked online it said it is available in  near my  store. when I  actually came  to the store they did not have it . I wish sephora offer in store pick up . that way I don't have to wast my time to the store.  Especially she they launch new products, that way I can reserve the item. Do you agree ?
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HALL OF FAMER RandeeBT / HALL OF FAMER HALL OF FAMER / replied
At this time, we do not have specific plans to offer in-store pick up. Thank you for checking back though! see post
How to connect my VIB card to my online account
Hi! I have my VIB card for a while now but I don't see the option to connect my VIB card to my account online. I just created my online account not long ago. Please help!!!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi trangfig,   I can help you with this! I'll send you a private message. see post
How do I link my VIB card to my online account?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @stephaney,   I can link your VIB card to your online account for you :) I'll send you a PM.   Always, Danee see post