I received my order today, and none of the samples, including the deluxe sample (Sunday Riley Luna Oil), came with the order. The only thing I received with my order is the post card-sized one-time use sample of the Tom Ford Noir fragrance, but nothing else. To give a bit of a background, I have received numerous orders in the past that came with no samples (not substitutions, just plain old nothing!), so I had to take my time to complain a few times so that they can be rectified. I was told at the time that a "special team" was assigned to pack my order, and a good number of orders since then have come in perfectly.. until today. I called the rouge concierge line a few minutes ago, and while Travis was certainly sympathetic, he wasn't able to offer anything. He added that he couldn't offer any points either, because I wasn't allowed to have points added in manually.. which he said has to do with the previous complaints about the same issue and the compensatory 50-100 points that were added a few times. Seriously? So... what I'm told is that for the mistakes that Sephora has made and for my time and effort to make sure that I receive my items as I ordered I'm supposed to just sit back and get gypped? I'd very much like to have a mod reach out to me to correct this matter. Thank you.
Hello, I ordered all of the Stila Magnificent Metals Glitter & Glow Liquid Eye Shadows during the Spring Sale event, save for Smoldering Satin since it was out of stock. Unfortunately, 2 of my items didn't arrive from my order (Sea Siren and Sunset Cove). My credit card was charged for the full amount of my order. Can someone help me? I got them with the 15% off and would rather wait and get them sent to me when they come back in stock, if necessary, so that I don't have to pay extra for them. Thank you for taking the time to read this! Warmly, Michelle
I just paid using Apple Pay on the Sephora app. The charge went through but the app still says I still have items in my basket, prompting me to checkout and pay again... what happened to the first time I paid? Why didn't I get an order confirmation?
I need help linking my VIB card that I just got in-store at Sephora. I made a sephora account few months, I thought I could link my card to my sephora account online but I'm having trouble doing so. Any help would be nice!
This is the second time I've had 'Unsuccessful Authorization', first time was understandable as my shipping warehouse in the US is not allowed according to Sephora's terms and conditions, but this time round I've tired sending it to my friends address and it came up with the same 'Unsuccessful Authorization'. Is someone able to message me personally as to why this has occurred?
I've been wanting to try the Drunk Elephant line for quite some time, and have noticed it starting to pop up in some retail locations. Is Sephora/ Drunk Elephant planning on putting together some sets that will be available in Canada?
Hello! Recently I posted a review On the Living Proof Restore Perfecting Spray and I forgot to disclose that I received the product complimentary for testing purposes from influenster and I was wondering if there was any way to modify the post or have it deleted so I could repost the review. Thank you for your time!
Hi there, Today I made an order amount $226 through Paypal, but until now I havent received any confirmation order from Sephora regarding my order. Yet, my credit card that I linked to Paypal been charged already. The status on my Paypal as follow " This is a temporary authorization to make sure your payment method will cover the payment. Your payment method will be charged when Sephora USA Inc completes your order". I thought when I choose Paypal as method payment, Sephora send me confirmation order right away. Please help, TIA
I missed my Bday month in Sept. with the bday gift and went to my local sephora and asked if it was too late, and they said yes it was too late in Oct. My friend missed hers by two months and was given her gift recently and just told me about it. Do you have different rules at different locations? I shop there often and was disappointed to hear that the answer isn't the same for everyone.
Hello, I just received the Estee Lauder Modern Muse Le Rouge To Go Gift Set as a gift but I would like to return it. I have not used any of the products and they remain in the packaging that I received them in. I do not have a receipt and I do not know when the item was purchased. The Sephora site says that it is an online exclusive and limited edition but it is still available for purchase. Would I be able to return this item in-store for cash or store credit? Thank You!