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Missing samples from Sephora.com Order
I received my order today, and none of the samples, including the deluxe sample (Sunday Riley Luna Oil), came with the order. The only thing I received with my order is the post card-sized one-time use sample of the Tom Ford Noir fragrance, but nothing else.    To give a bit of a background, I have received numerous orders in the past that came with no samples (not substitutions, just plain old nothing!), so I had to take my time to complain a few times so that they can be rectified. I was told at the time that a "special team" was assigned to pack my order, and a good number of orders since then have come in perfectly.. until today. I called the rouge concierge line a few minutes ago, and while Travis was certainly sympathetic, he wasn't able to offer anything. He added that he couldn't offer any points either, because I wasn't allowed to have points added in manually.. which he said has to do with the previous complaints about the same issue and the compensatory 50-100 points that were added a few times. Seriously?    So... what I'm told is that for the mistakes that Sephora has made and for my time and effort to make sure that I receive my items as I ordered I'm supposed to just sit back and get gypped? I'd very much like to have a mod reach out to me to correct this matter. Thank you.
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FricKing / NEWCOMER / replied
Same thing happened to me today. I received the items I ordered, my 100 pt sample, but not the 3 samples that I had picked (I understand substitutions sometimes have ... see post
Part of my order is missing. Can someone please help me?
Hello,   I ordered all of the Stila Magnificent Metals Glitter & Glow Liquid Eye Shadows during the Spring Sale event, save for Smoldering Satin since it was out of stock. Unfortunately, 2 of my items didn't arrive from my order (Sea Siren and Sunset Cove). My credit card was charged for the full amount of my order. Can someone help me? I got them with the 15% off and would rather wait and get them sent to me when they come back in stock, if necessary, so that I don't have to pay extra for them. Thank you for taking the time to read this!   Warmly, Michelle
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Makeuplover94, Oh no! I will send you a message to help. see post
Adding points with a receipt?
I recently bought products at a Sephora store and the cashier said she couldn't find my beauty insider account. Is there any way I could add the points right now? I have the receipt
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mluong13,   I can assist you with this :) I'll send you a PM now.   Always, Danee see post
new promote code
I have the same question. I REACHED VIB on line. BUT they don't send me new promotion code. I don't have any discount...So what should I do.....
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Suoxiaohuol, You can use the promo code VIBSPRING through 4/24. Happy shopping! see post
Paid with Apple Pay but no order confirmation after payment?
I just paid using Apple Pay on the Sephora app. The charge went through but the app still says I still have items in my basket, prompting me to checkout and pay again... what happened to the first time I paid? Why didn't I get an order confirmation?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nina31, I will look into this and send you a message to help. see post
I put a fake birthday when I signed up, can I change it to my real birthday May 17?
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @sabbinanti,    I'll look into this for you and I'll send you a private message. Thanks!   Best, Mali see post
sephora play
i just joined play by sephora when will i get my april sephora box??? or when will i get a tracking e-mail???
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @bugabooshelly,   I just sent you a private message regarding this. Please check your inbox when you can. Thanks! :)   Best, Mali  see post
HOW TO LINK MY SEPHORA VIB CARD WITH MY ACCOUNT
I need help linking my VIB card that I just got in-store at Sephora. I made a sephora account few months, I thought I could link my card to my sephora account online but  I'm having trouble doing so. Any help would be nice!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ashtonvinsonn, I will send you a message to help. see post
BIRTHDAYS
I need to change my birthday to the 16th of April because I accidentally put in 16th May and I dont know how to do that? xxx
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shimmerglow,   I've updated your birthday to April 16th for you! Happy early birthday!   Always, Danee see post
2nd Unsuccessful Authorisation
This is the second time I've had 'Unsuccessful Authorization', first time was understandable as my shipping warehouse in the US is not allowed according to Sephora's terms and conditions, but this time round I've tired sending it to my friends address and it came up with the same 'Unsuccessful Authorization'. Is someone able to message me personally as to why this has occurred?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @clairejporter,   I'll take a look at this and I'll send you a private message.    Best, Mali see post
When is the Marc Jacobs coconut tan bronzer set to release%3F
I was just wondering if you could tell me when the Marc Jacobs coconut tan bronzer would be released
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BEAUTY BRAINIAC MrsRuffin / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
I didn't know it had already been released originally. It says that it was limited edition. Do you know if it will for sure be coming back at some point? see post
No beauty points!
I purchased the INVISIBOBBLE Time To Shine clear hair ties and the Marc Jacobs Daisy. Unfortunately I did not get my points. What can I do to get them?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lilymccullough, I will send you a message to help.  see post
How can I get help with combining an old Sephora points acct with a new one ?
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @DoraLee09,   I'd be happy to help you with this! I'll send you a PM. :)  see post
support: website access denied.
You don't have permission to access " http://www.sephora.com/  " on this server. Reference #18.3f0ad817.1491259232.65e4c22
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi zichun,   I am not familiar with that specific error message, but it sounds like you may need to update your plug-ins, or clear the cookies and cache on your inte... see post
Can you help me to change my birthday date? My actual birthday is on Nov 11th. Thanks.
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi @Suzy2333,   I have updated your birthday on your account. You may want to log out and then back in to see this update. Thanks!   Best Wishes,   Janean see post
Tarte Make Believe In Yourself Palette
Would you be bringing the products of the Tarte Make Believe In Yourself collection to stores? I really love the collection and I would like it to be sold at Sephora stores.
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BEAUTY BRAINIAC makeuplover1307 / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
thank you for responding see post
Can we get some Drunk Elephant sets in Canada?
I've been wanting to try the Drunk Elephant line for quite some time, and have noticed it starting to pop up in some retail locations. Is Sephora/ Drunk Elephant planning on putting together some sets that will be available in Canada?
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BEAUTY CONNOISSEUR XLemonX / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Thank you! Both myself and my mother want to try the whole line. see post
Red hearts
This is probably a stupid question but I just joined Beauty Talk and in my profile i see that I have earned (?) red hearts.  What are they about?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
You can add hearts to a users post by clicking the  + heart on the right side of the post.  see post
Any Way to Edit or Delete Review?
Hello! Recently I posted a review On the Living Proof Restore Perfecting Spray and I forgot to disclose that I received the product complimentary for testing purposes from influenster and I was wondering if there was any way to modify the post or have it deleted so I could repost the review. Thank you for your time! 
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SianBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi themakeupelite!   I'd be happy to help you with this. I'll be sending you a PM to confirm more details :)   Bisous,    Sian see post
Paypal Confussionyo
Hi there,   Today I made an order amount $226 through Paypal, but until now I havent received any confirmation order from Sephora regarding my order. Yet, my credit card that I linked to Paypal been charged already.    The status on my Paypal as follow " This is a temporary authorization to make sure your payment method will cover the payment. Your payment method will be charged when Sephora USA Inc completes your order".    I thought when I choose Paypal as method payment, Sephora send me confirmation order right away. Please help, TIA
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SianBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mgema!   Let me take a look into this for you and I'll PM you :)   Bisous,    Sian see post
Linking my VIB card to my online account!
i would like to link my VIB card with my online account. thanks!!
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @nanabo77,    I'll send you a PM soon to assist you with this. :) see post
I have my beauty insider card but i don't remember my email address! Can someone help?
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @emiliaguilfoyle,   I will send you a private message so that I can help you with this. Thanks!   Best Wishes,   Janean   see post
How to link my card to my account?
I got my beauty insider card in the store, but I remembered that I only told the cashier my full name. Now, I want to link my card to my account, could you help me to do it?
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI @Yunan,   I can assist you with this! I'll send you a PM shortly. (:  see post
Missing items in order!!
I received everything payed for EXCEPT the free samples I ordered, how can I get them???
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DanuteV,   I will send you a PM to help with this in just a moment! see post
I made two accounts by mistake with two emails. How do I merge them to only one email?
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI @Bellaharbie,   I'd be happy to help you with this. I'll send you a PM soon!  see post
Bday gift
I missed my Bday month in Sept. with the bday gift and went to my local sephora and asked if it was too late, and they said yes it was too late in Oct. My friend missed hers by two months and was given her gift recently and just told me about it. Do you have different rules at different locations? I shop there often and was disappointed to hear that the answer isn't the same for everyone. 
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tatlyu,   Sorry about that! Typically, you're able to pick up your birthday gift during your birthday month, and I'd recommend contacting your local store to see ... see post
Why isn't there a complete brand list anymore?
I like to browse products by brand, not category. It's very frustrating to not be able to see the list, because I can't always recall a brand name and need the memory jog of seeing it in front of me.
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BEAUTY MASTER sinfully / BEAUTY MASTER BEAUTY MASTER / replied
Yes please fix this. Not having access to a complete list of the brands anymore is frustrating/irritating.  see post
Returning a gift?
Hello, I just received the Estee Lauder Modern Muse Le Rouge To Go Gift Set as a gift but I would like to return it. I have not used any of the products and they remain in the packaging that I received them in. I do not have a receipt and I do not know when the item was purchased. The Sephora site says that it is an online exclusive and limited edition but it is still available for purchase. Would I be able to return this item in-store for cash or store credit? Thank You!  
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SPECIAL GUEST saltedpeaches / SPECIAL GUEST SPECIAL GUEST / replied
Hello! I spoke with the person who gifted it to me and they were not able to provide me with any order information. Since the items are not used and the item is a sephor... see post
Wrong email on my vib card
I signed in store for the beauty insider card.. and I guess the salesperson miss spelled my email. I need to link my right email to my insider card.. please advise. Thanks.
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi abeer1,   I'm happy to help with this! I'll PM you in just a moment for more info. see post
alguien habla espanol?
hola a todas.... hoy subi de nivel a vip ROUGE yeiiii!  alguien habla espanol?  quiero reserar mis clases pero quiero saber si hay profesoras en espanoll!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Congratulations on unlocking VIB Rouge status, rebecafumakeup! :) I'd suggest contacting your local Sephora store directly to see if any of the Cast Members/makeup artis... see post