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Point Recovery
I have a reciept from a purchase I made at Sephora where I did not recieve points. Can someone contact me to add those points to my account? It is a decent number and I would appreciate being able to use them.
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StephanieBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kansasmakeup,   I can help you with this! I'll send you a PM shortly to get more information.   Cheers, Stephanie see post
Does Sephora offer in Store pick up?
Does Sephora offer in Store pick up? I really hated when I checked online it said it is available in  near my  store. when I  actually came  to the store they did not have it . I wish sephora offer in store pick up . that way I don't have to wast my time to the store.  Especially she they launch new products, that way I can reserve the item. Do you agree ?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
At this time, we do not have specific plans to offer in-store pick up. Thank you for checking back though! see post
How to connect my VIB card to my online account
Hi! I have my VIB card for a while now but I don't see the option to connect my VIB card to my account online. I just created my online account not long ago. Please help!!!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi trangfig,   I can help you with this! I'll send you a private message. see post
How do I link my VIB card to my online account?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @stephaney,   I can link your VIB card to your online account for you :) I'll send you a PM.   Always, Danee see post
Does anyone know when/ how often "Sephora Favorites" kits come out. Im mad I missed the summer one!
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sarahameliar,   There are generally a few Sephora Favorites kits a year - not all are necessarily seasonal, so there isn't an exact schedule to go by, although I ... see post
Canceled orders, won't ship to my address anymore, possibly banned??
Here's my deal and I'm pretty upset about it and just looking for help as I have received very limited information from customer support via both phone and e-mail. After being a Sephora customer for many years, and spending $15,000+ over said years, I recently had orders getting canceled on me. The reason was stated on my orders page as "unsuccessful authorization", however the money was removed from my bank account via my debit card so that did not make sense to me. I called and was told it "might be a billing address issue" but no, it's not. Today I finally got a e-mail response that say's there are multiple people associated with my shipping address (yep, myself and my husband) and they have made a "business decision" to not ship to me anymore. I am astounded and extremely confused. Am I banned for spending too much money Sephora? Anyone else go through this or have any ideas what is happening or why? It may sound crazy but Sephora is part of my happy place and if I cannot order on-line I am going to be beyond upset. Please can anyone help me understand what is going on and how to fix it?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi blonde78,   I am looking into this for you. I will be in touch with you as soon as I have more information. :)  see post
Unsuccessful authorization & canceled orders, help!
Alright, I'm hoping to hear from a mod because my e-mails are going unanswered (yes I checked my spam folder) and the phone call I made to Sephora resulted in a beauty advisor being utterly stumped as to why this issue was happening. So I have been getting orders canceled the past few days on both my account and my husband's account. It states the cause as a "unsuccessful authorization", BUT Sephora is still removing the money from my account, to the tune of almost $400 now in orders I guess I should not expect to receive. I am using the same debit card I always do. My billing address is correct and has not changed. I live in the US. It is not a corporate or business card. This is a pretty big deal as I paid the money for items I will not be receiving and who knows how long it will take to get the money refunded to me. Also, how am I going to order from Sephora.com from now on? I need a specific gift for my Mom in a week and if I cannot get it on-line I will have to make a three hour round trip drive to a Sephora to get it. Help please!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Okayletsgo,   I am going to send you a private message to get a little more information from you. see post
the wCan't select a shipping Country and VIB Rouge
Hello, I lived in the US before but now I live in Japan. I know Sephora ships to Japan (barring some products) but when I try to check out, the box where I select country is greyed out and will only let me choose the US. However, it doesn't tell me if some of the products are unable to ship or anything.   Also, when I was in the US I had a VIB Rouge card. Is it possible to link that to my online account now?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi schumie,   When you have the items you would like to purchase in your basket, you will need to click on "international shipping" when you are checking out and the... see post
Returns?ng in
So since everything Sephora sells in price, ranges from $25-$100+ I like to experiment with the makeup that I buy; and the majority of my makeup that I get I make sure I WANT it 100% because I buy it, try it, see if its the thing I want most and then when I finally have come to a conclusion I return it and I do it ALOT. Im starting to feel guilty about all these returns.    So I ask, is there a return limit at Sephora?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi harveygirl,   For information on the return policy or return limitations in Sephora stores, I recommend reaching out to your local store directly for more informa... see post
Can I add points to my account from a previous purchase?
Hi!  I recently purchased some items in-store and did not give my account email. Is there any way to add those points into my account? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi as002,   Yes we can add the points for you now! I will send you a PM to help you out with this. see post
Lost Package?!
I have placed an order on June 25th and was provided with a tracking number, it shows on the Canada post website and Sephora that my package has been successfully delivered on July 2nd (10 days ago). Yet, on the Canada post website it does not show that anyone has signed the delivery (noting that i live in a condo, so the concierge is obliged to sign the package delivery), and I have checked with the concierge a billion times and there's always proof that I did not receive anything since I have to sign that I've picked up the package from the concierge.    Where is my package?!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi 4seel,   I am sorry that it has taken so long for us to get back to you! Let me take a look at this and I will send you a private message regarding what I find. see post
Can I add points from purchase?
Hi,   I recently went shopping at Sephora and forgot to give my email to collect the points from my purchase. I was wondering if I can still redeem the points?    Thanks, Nishu
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kangaroo94,   I can assist you with this! I'll send you a private message now. :)   Always, Danee see post
VIB Rouge Points
Does anyone know how I can link my online account to my VIB Rouge account. I'd like to keep track of my points, and purchases if possible.    Any help would be great -- thanks
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi doniatoronto,   I can help you with this - I'll send you a private message requesting more information. see post
Change BT username
Hi Is there any way for me to change my username? The new username I'd like to request is artvee
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BEAUTY WHIZ abeoj / BEAUTY WHIZ BEAUTY WHIZ / replied
Aw, ok! Thanks for replying :) see post
Somebody is using my VIB card
Somebody has my previous VIB card that is linked to my account and they are redeeming my gifts with my points! What do I do? I already got a new card but this person is still able to use my card to redeem gifts. Please help!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LeilaHatami,   I'm sorry about that! Sometimes, if a client's account is looked up by name and there are multiple people with the same name, purchases and points ... see post
I forgot to use my Beauty Insider Card on a purchase I made - can I reclaim the points?
I forgot to use my Beauty Insider Card on a purchase I made - can I reclaim the points?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LiaStevo,   I can make sure the points are added to your account. I am going to send you a private message to get a little more information from you.  see post
Changing display name?
Is there any way to change the nickname we chose for beauty talk? In my account it says there is no edit option.
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jaiine,   At this time, there is not a way to change your Beauty Talk nickname. I apologize for the inconvenience!  see post
Exchange Makeup
So about a few days ago, I purchased the Kat Von D lock it foundation in medium 53. It turns out the color I bought was too dark or orange on my skin color is their any way I can exchange it for a lighter color or return it? I used it once bit it did not turn out to match my skin color?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi meowers,   If you bought this item in-store you are welcome to return to the store to process an exchange. I'd suggest calling ahead before visiting and definitel... see post
DUPLICATE PURCHASE!
I placed an order but didn't get confirmation or points and since it didn't show up in my order history and it went back to the cart, I thought it didn't go through...so I placed the order again! But I think it was a duplicate!! Please help asap 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Luluuu225,   I am sorry that you accidentally placed your order twice. I am going to send you a private message to get more information from you so I can assist y... see post
Merging my two accounts?
Hi,    Somehow I have ended up with two beauty insider accounts and I want to merge them into one account because it would be easier for me. I have one card for one account but not the second card. Please help! I have been trying to resolve this issue for a while now and it's been bugging me a lot. Thank you. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LeilaHatami,   I am going to send you a private message to assist you further with this. :)  see post
Merging my two accounts?
Hi,    Somehow I have ended up with two beauty insider accounts and I want to merge them into one account because it would be easier for me. I have one card for one account but not the second card. Please help! I have been trying to resolve this issue for a while now. Thank you. 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Leila5583, I can assist you in linking your accounts. I am going to send you a private message to get a little more information from you.  see post
I love OneHotMinute blush by Benefit but it has been discontinued. Is there anything similar?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @goddard,   The Benefit Cosmetics One Hot Minute face powder has been discontinued on our website. I'm sorry! I recommend trying the bareMinerals bareMinerals All... see post
New here where do I begin
could you help direct me please. Thanks a bunch 
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi coffeelover1980!   Welcome to Beauty Talk! Feel free to explore our different boards and participate and ask questions when you would like to! We discuss all thin... see post
Points after purchase.
Hi. I was wondering if it was possible to add points to my card after my purchase? Thank you!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi preet9,   I can help you add the points to your account! I'll send you a private message. see post
PLEASE ANSWER ABOUT SAMPLES
I wanted to know if it is possible to get a sample of a foundation at the stire because I have really sensitive skin, is it possible to get a sample.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @pthom143,   Yes! At the store, a Cast Member can make you a tester of any products available :) They can also recommend a few products based on your skin type an... see post
Travel bags
Hello. I am a guy and my girlfriend is Latina. She is very womanly, so she has a lot of beauty stuff. Furthermore, she works in a beauty salon in Colombia, but she carries all her "stuff" in different plastic bags. I want to buy her one of those bags that folds out to store things when she goes somewhere. Also, do you have a preferred bag that she would use in the home, rather than her using bags? Do I need two bags? One for travel and one for the home?? Help!!   Thank you!   Michael    
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mpksr / RISING STAR / replied
 Thank you, Zanna. I believe she has a lot of "stuff." Do you prefer The Internationalist or the Professional Bag for personal use? Would you use this just for traveling... see post
Foundation
Hi, I just used beauty IQ to match foundation, but it didn't bring up the brand I'm interested in color matching. What would be the Becca match for their ever-matte foundation for a 3R12?
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SPECIAL GUEST BDavinier / SPECIAL GUEST SPECIAL GUEST / replied
Great, thanks! :-) see post
i was color IQ'ed as 1y08. What would be a Bare Minerals Foundation match?
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi deborahf,   I think the shade Golden Medium would be a good match for you in the Original Bare Minerals Foundation. :)   http://www.sephora.com/bareminerals-o... see post
what eye shadows go with brown eyea
what eye shadow colors go good with brown eyes?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @gogo37,   There are many eyeshadow shades that look great with brown eyes! It really depends on the look you're trying to achieve, what you're wearing, and somet... see post
Beauty card help
Can someone help me add my beauty card to my account? I have used it before but online it says i have zero points
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi violetsrblue,   I would be happy to help you out with this! I'm going to send you a private message now so I can assist you. Thanks!  see post