My purchases have never shown on the 'past purchases' tab on my account. I was awarded VIB status today and have saved a whole bunch of points that show up when i go into the store , but my account says i only have 68 points. It's been like this forever and i finally want it to be fixed because I'm locked out of all the VIB things. Help please!
I bought serval perfumes but I forgot to cashier them that I have an account so the cashier can add the points to my account. I still have the receipt, and I was searching on my account but I couldn't find anything. Please help me to add the points.
Can someone help me in regards to this matter ? Sephora charged me partially on a reshipment without me knowing and without my authorization, my account is overdrawn because of this. Called customer service, which was no help at all. the order has already been charged in full on the first shipment! The person who did the reshipment has charged me without telling me or she mistakenly did it! My account hit below the required daily balance due to that, who's responsible???
So I've been waiting for the Clarisonic acne duo that's on for $47 to come back in stock ... Well I was online yesterday and see that it's is but at 59$. But I'm puzzled because the listing shows it from 47$-59$ but there is no option for the 47$ ..
I wanted to know what shade I was but when i came in the store they lady that helped me only gave me the fountion #53 for KatVonD lock it tattoo foundation....is there a way to still get my shade without having to come in again?
Hi, I didn't realize this until now, but all the online orders I've made this year were counted in American dollars instead of Canadian dollars. Is there any way I can get this adjusted so my year-to-spend total and points are correct? Thanks! Casey
Hi! I made several purchases in store at a JcP over the last few months and while reviewing my account/points online I noticed that they weren't applied at all! I handed the sales rep my phone w/ my passcard and saw her scan the card/acct # but when I now review my receipt, my member # isn't even on there and the points were not applied at all. Please help!
I saw a lot of compliment on the pin up girl blush pallet and decided to buy one even after the sale. When I got it yesterday, I found the clutch has a heavy plastic smell and I checked and realized that the pallet is made in China. I think that explains why these colors are not existing in the individual blush? Since the individual blush are made in USA with Amazonian clay and the blush in the pallet are just solely made in China? and that's reason that it seems to be more valuable? Sephora, please confirm my thoughts and if so, I will have to return the pallet.
My beauty insider points are not in my account. I've made purchases before however, i had not signed up online until now. I believe there might have been some sort of information mix up when i signed up at the store. Is there anyway to get my points into my account?
Let me just start by saying Sephora is one of my favorite places to go and we just recently got this sephora. I took my mom with me to the sephora in friendly and was instantly greeted and was asked several times if we needed assistance. There are 3 employees that I have to talk about Natalie, Lexi and Megan. These three ladies are literally the best. First off they were super friendly and very charismatic. They are all extremely skilled and very patient. My mom is very new to makeup and they sat down with her and really made sure she got all the techniques down and the right products. These ladies are the reason I became rouge in only two visits. They know what products work and which ones don't and they are totally honest about it if you have an item they don't think is up to par and they NEVER try to sell you on things you don't need. I was blown away by how amazing these three ladies were and are a huge reason why I will continue to frequent this sephora.
I just reached Rouge and called to schedule my Free Make over and was told I could only get a Free Mini Make over which was free when I was BI and VIB. I clearly see on the website it says Free Full make overs and the other one that $125 is also free for Rouge so why am I being told only a Mini make over is free for rouge? I will be super **** if I spent $1000 and I can only get Free Mini Make overs because I got those free when I was a VIB. I have read Sephora also cancels orders if you place alot of small orders using the free shipping offered to Rouge members which is *** if you ask me. Can someone clear this up for me? Are we only offered free Mini Make overs or do we get Free Full make overs also?
Sorry to post this here but I can't seem to get a response otherwise. I tried a message via FB and got no response there either so I'm assuming the PM part of the system is a big glitch. I tried to PM DianaBT about an issue and got a big red notice saying Dianabt doesn't have private messages enabled. I tried to contact her via her page, via an old email to me & via a post she made a few hours ago. None worked I think this is an error as she is a mod. I'm just trying to let someone know there is an issue. Thanks to whichever of the mods sees this & let's Diana know there is an issue.