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Emilyyxk
Why isn't my past purchases updated online?
My purchases have never shown on the 'past purchases' tab on my account. I was awarded VIB status today and have saved a whole bunch of points that show up when i go into the store , but my account says i only have 68 points. It's been like this forever and i finally want it to be fixed because I'm locked out of all the VIB things. Help please!
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gillianaitken
Adding points from receipt
Hello! I also have a receipt that I would like to add to my account. Could you please help? I need my points before the 31st so I can maintain vib rouge! Thanks!
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gillianaitken
gillianaitken / NEWCOMER / replied
Thank you! Where can I find my pm inbox? see post
GhufranA
adding points
I bought serval perfumes but I forgot to cashier them that I have an account so the cashier can add the points to my account. I still have the receipt, and I was searching on my account but I couldn't find anything. Please help me to add the points.  
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gillianaitken
gillianaitken / NEWCOMER / replied
Hello! I also have a receipt that I would like to add to my account. Could you please help? I need my points before the 31st so I can maintain vib rouge! Thanks! see post
ghstrainer
I BOUGHT SOMETHING BUT IT DOESN'T SHOW UP ON MY PURCHASES
I had bought some nail polish on my account and it never showed up that I bought it but the money came out of my bank account and I have checked the mail box and it hasn't showed up yet??????????
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there,    Since your last post said you had two accounts, have you checked that it is not on one of those? Points can sometimes take up to 48 hours to update on y... see post
ghstrainer
Combining My Sephora Beauty Insider Cards
I have now two Sephora Beauty Insider Cards but they have different emails can I combined them so I have all my points on one card??????? 
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ghstrainer,    I'll message you to help!  see post
BrookeBrakeman
I accidentally put in the wrong shipping info and need help.
dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrookeBrakeman,    Your best and quickest option is to call us at 1-877-SEPHORA and we can contact UPS directly on your behalf to have this fixed ASAP!  see post
rosierosierosie
Need help on unauthorized second charge by sephora
Can someone help me in regards to this matter ? Sephora charged me partially on a reshipment without me knowing and without my authorization, my account is overdrawn because of this. Called customer service, which was no help at all. the order has already been charged in full on the first shipment! The person who did the reshipment has charged me without telling me or she mistakenly did it! My account hit below the required daily balance due to that, who's responsible???
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NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rosierosierosei,   Thank you for getting in touch with us regarding the charge. I apologize for the incident. I will look into this and send you a message, please... see post
sarkim213
Beauty Insider Points
I forgot to show my BI card. I have the receipt. Can I still get points?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sarkim, I can help you with that! I'll send you a message to get your info. :) -Laura   see post
bive22
BEAUTY POINTS
My points from my purchase today have not appeared on my account. What do I do?
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bive22
SPECIAL GUEST bive22 / SPECIAL GUEST SPECIAL GUEST / replied
Thank you so much! see post
teenageparasite
Price discrepancy
So I've been waiting for the Clarisonic acne duo that's on for $47 to come back in stock ... Well I was online yesterday and see that it's is but at 59$. But I'm puzzled because the listing shows it from 47$-59$ but there is no option for the 47$ ..
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi teenageparasite! I'm sorry for the confusion! I'm sending a request to have that corrected.  It looks like the US price for this set is $47 and that may be why it's b... see post
CescaR
Beauty Insider Points from stores not showing online
I use my BI card for every purchase in the stores, (I have about 200) but only points from online purchases show on my online account. Help!
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ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CescaR,   I would be happy to help you out with this! I'm going to PM you so I can assist you further. Thanks! see post
lee2006
shade help
I wanted to know what shade I was but when i came in the store they lady that helped me only gave me the fountion #53 for KatVonD lock it tattoo foundation....is there a way to still get my shade without having to come in again?
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lee2006
SCENE QUEEN lee2006 / SCENE QUEEN SCENE QUEEN / replied
I was looking to try estee lauder Double Wear Stay-in-Place Makeup what shade would work for me ?   see post
Killahsurf
account
Hello! i have a 2 accounts with sephora and i think also third account which has wrong mail address. How can i combine all of them together? thanks
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ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Killahsurf,   I would be happy to link up your accounts for you! Keep an eye on your inbox, i'm going to send you a PM so I can help you with this! see post
Headre
Beauty reward points
How do I add points to my account from a receipt purchased in store?
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Headre,   I'll send you a PM for additional info :) see post
kristims
Why is everyone receiving some sort of coupon besides me??? Help
AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kristims,   I'm sorry to hear that you haven't received your Holiday Reward Card email! I have refreshed your email subscription. Please add us to your address bo... see post
caseadillaaa
Canadian online order points/year to spend adjustment?
Hi,   I didn't realize this until now, but all the online orders I've made this year were counted in American dollars instead of Canadian dollars. Is there any way I can get this adjusted so my year-to-spend total and points are correct?  Thanks! Casey
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vanstacey
BEAUTY CELEB vanstacey / BEAUTY CELEB BEAUTY CELEB / replied
I'm really scratching my head here because it states in multiple places that it's $350 canadian per year. It quotes canadian prices in emails too. :(  I only went on to ... see post
greenteafueled
Beauty insider points question
I have been noticing that even though I pay in Canadian dollars, I am only getting the US dollar equivalent amount of points... which is less then the dollar amount I pay each time. Can this be fixed?  
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greenteafueled
BEAUTY BUFF greenteafueled / BEAUTY BUFF BEAUTY BUFF / replied
Thank you! see post
Kelly8387
VIB points link
Hi there, I would like to link my points from my VIB card to my online account. Is this possible to do it? Thanks.
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MLMongelous
MLMongelous / RISING STAR / replied
Hi,    I just saw this post and was looking to do the same. I have a BI card and  VIB card and somehow I don't think my VIB card is linked with my e-mail or my online ... see post
saridyn
Purchases made in Sephora JcP Store - Missing Points even after seeing them scan card
Hi! I made several purchases in store at a JcP over the last few months and while reviewing my account/points online I noticed that they weren't applied at all! I handed the sales rep my phone w/ my passcard and saw her scan the card/acct # but when I now review my receipt, my member # isn't even on there and the points were not applied at all.   Please help!
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TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Saridyn, I will send you a private message to assist you. :) see post
shundori
VIB ROUGE $25 off $50
I haven't received my $25 off $50 card yet. Can u help?
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TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shundori, The holiday rewards card mailers and emails have not yet gone out to all of our clients. Please check your mail and email often! :) see post
CarsonLupie
Can anybody tell me the difference between the Mia electric pink and the Mia 2
AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi CarsomLupie,   The difference between Mia and Mia 2 is that the Clarisonic Mia 2 has 2 speeds for deeper exfoliation, and the original Mia has one speed.  Mia... see post
katezzz
Question of this years tarte blush pallet
I saw a lot of compliment on the pin up girl blush pallet and decided to buy one even after the sale. When I got it yesterday, I found the clutch has a heavy plastic smell and I checked and realized that the pallet is made in China. I think that explains why these colors are not existing in the individual blush? Since the individual blush are made in USA with Amazonian clay and the blush in the pallet are just solely made in China? and that's reason that it seems to be more valuable? Sephora, please confirm my thoughts and if so, I will have to return the pallet.  
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mieng7
Can you help me to link my 2 accounts mobile and email
laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mieng, Yes I can! I'll send you a message to get your info. :) -Laura   see post
vonziestyles
Linking profile & points
I just created my online account today but I already have a points card. How do I link the two so my points will show up online? 
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TaydeBT
TaydeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
We are happy to link your card to your online account for you. I will private message you for more information. :) see post
Bored12
link my new online account to my beauty insider account
I just created a new account online but already had a insider account and I am wondering how to get that account linked to my new online account  
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Suhreefah,   I'll send you a message to help out with this! see post
DorysBarbosa101
Beauty insider
My beauty insider points are not in my account. I've made purchases before however, i had not signed up online until now. I believe there might have been some sort of information mix up when i signed up at the store. Is there anyway to get my points into my account? 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DorysBarbosa101!   It sounds like you may have more than one account. I can definitely link your accounts for you! I am going to send you a private message to get... see post
gaby
Is there any way to delete a post if the issue has been resolved?
Had issues with my account not receiving any mailings, but since that's been resolved I was wondering how to go about deleting my post.  thank you.
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Reynitaa
BEAUTY MAVEN Reynitaa / BEAUTY MAVEN BEAUTY MAVEN / replied
Hey Mia Can You Please Delete My Post Here Is The Link  http://community.sephora.com/t5/Beauty-Insider/Interview/td-p/1792524  I Would Appreciate (:  ThankYuuu see post
BrandiCoble
Compliment for the Sephora at Friendly Shopping Center Greensboro, NC
Let me just start by saying Sephora is one of my favorite places to go and we just recently got this sephora.  I took my mom with me to the sephora in friendly and was instantly greeted and was asked several times if we needed assistance. There are 3 employees that I have to talk about Natalie, Lexi and Megan. These three ladies are literally the best. First off they were super friendly and very charismatic. They are all extremely skilled and very patient. My mom is very new to makeup and they sat down with her and really made sure she got all the techniques down and the right products. These ladies are the reason I became rouge in only two visits. They know what products work and which ones don't and they are totally honest about it if you have an item they don't think is up to par and they NEVER try to sell you on things you don't need. I was blown away by how amazing these three ladies were and are a huge reason why I will continue to frequent this sephora.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrandiCoble!   Thank you for sharing your positive feedback regarding our Friendly Sephora store in Greensboro, NC. I am happy to hear that you have had such a go... see post
irisedjasmine1
Is it True Rouge only get Free Mini Make overs?
I just reached Rouge and called to schedule my Free Make over and was told I could only get a Free Mini Make over which was free when I was BI and VIB. I clearly see on the website it says Free Full make overs and the other one that $125 is also free for Rouge so why am I being told only a Mini make over is free for rouge? I will be super **** if I spent $1000 and I can only get Free Mini Make overs because I got those free when I was a VIB. I have read Sephora also cancels orders if you place alot of small orders using the free shipping offered to Rouge members which is *** if you ask me. Can someone clear this up for me? Are we only offered free Mini Make overs or do we get Free Full make overs also?
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi there!   I just replied to your first post here:   http://community.sephora.com/t5/Customer-Support/Is-it-True-VIB-Rouge-only-get-Free-Mini-make-overs/td-p/18... see post
oklady2013
Anyone having trouble with PM to mods or others?
Sorry to post this here but I can't seem to get a response otherwise.  I tried a message via FB and got no response there either so I'm assuming the PM part of the system is a big glitch.   I tried to PM DianaBT about an issue and got a big red notice saying Dianabt doesn't have private messages enabled.     I tried to contact her via her page, via an old email to me & via a post she made a few hours ago. None worked     I think this is an error as she is a mod. I'm just trying to let someone know there is an issue.   Thanks to whichever of the mods sees this & let's Diana know there is an issue.    
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simplylala
BEAUTY PRO simplylala / BEAUTY PRO BEAUTY PRO / replied
Thank you Mia for responding. :) PM sent :) see post