Can you pass along my message to the store- Love my rouge status and loved Rima's talent at the Denver Cherry Creek mall. The employees at this store are awesome and Rima did a great job giving me dramatic makeup for a night out. Thank you to everyone!! I hope to be back soon! -Alex
My beauty insider card has about 100 or more points, as I was told in the store, but online it only has 15 points from an order made online. How do I link my card to my online account to add the points?
Whenever I try to post a pic in BT using the Sephora App and my Ipad, it instantly boots me all the way out of the app. Any suggestions? Is BT available on the regular Sephora website?? I couldnt find it... Thanks for help--I am participating in a TSB and want to post pics of ins and outs, besides other stuff that is fun to post!!
I made an order on May 1st and my order still has not arrived. I checked my order status and email to try to get a hold of a tracking number but I can't seem to find one. All it says is that my order status has been "Shipped and Paid" Can someone please help me?
Hello, I made a purchase this past week and although my VIB card was scanned at the register, the purchases are not appearing in my online Beauty Bag and the points have not been credited to my account. Thanks for any assistance!
I received an email on 4/25 with a 10% VIB Rouge discount code, that says it is valid for 30 days, which means it would expire on 5/25. However, I received another email yesterday reminding me to use my discount, and that email says the code expires on 5/13. Will the code be honored if I use it between 5/13 and 5/25?
THANK YOU SEPHORA!!!!!! I'm so grateful for receiving and email with the extraordinary redemption's date and time a few days before the event that way everyone has an equal opportunity and you can't hide behind your "computer glitch" excuse! I called at 9am because i have yet to receive an email and the nice lady on the other end of the "VIB concierge" line ( fancy word right? makes you feel special for spending thousands of dollars yearly) informs me that they will be sending them out shortly however the UD vault was all gone....... i don't comprehend?!?!?!?!? Why are you going to send me an email that advertises something you do not have? Last time i checked consumers are protected by laws and regulations against false advertisement! I am so disappointed and upset with this company and now i can see why they have such bad ratings. I don't want any of your points that you are offering to sweep this under the rug whats the point of them anyways? Not like i can get anything other then a deluxe sample! I have pro discounts to a few companies but i chose to stay with Sephore because of the point system and for moments like this when i will be able to redeem extraordinary gifts. I can not believe the store that i once loved and obsessed over could do such a thing! Sephora has the best customer service in store and on the phone but after hearing how they pick and chose how they reward has left me furious! It is unethical and unprofessional! I requested to speak to a manager and i hope my issue gets resolved because if it does not i will go as far as i have to, to get justice and to be heard!
Okay- this is going to sound really, really stupid- and some people might really think that I'm dumb for not knowing this... But, you know those little hearts next to someone's username when you click their username and it takes you to their own profile page?? Well, how do you "heart" that person? Like, if you liked that person(Not crush like- let's be real here) or liked something about them(kindness, happiness) how do you heart that person? I have 11 hearts right now- and hopefully that means someone likes me-- right?? Or not? Can someone please explain how to heart someone and everything? Thanks, it'd be greatly appreciated! <3
So I just turned 15 and my aunt is taking me shopping. I currently have $340 and want to spend at most $230 at sephora (I already planned out my purchase lol) I'm kinda uncomfortable with the thought of handing them cash, since it's and actual sephora store and not a small one in JC Pennys. I'm just afraid of them looking at me weird or thinking it's fake because I'm only 15.
I created a Beauty Talk profile a few days ago with the the same email address I have on record for my Sephora account. I was having an unrelated customer support issue for which I had received and sent private messages for that profile. However, when I tried retrieving a new private message by logging in, my old profile wasn't showing up and so I inadvertently set up this new one. But they are both registered to the same email address. I am getting notices of new private messages to my email address but when I use the email address to log in, I am logging into new profile. Please help if you can- I would like to retrieve my old Beauty Talk profile) where I have unread private messages, and do away with this new one. Thanks in advance!
I am a VIB and haven't used any of my points yet (I have always shopped in-store until today) and online it says I have 0 points. Where are my points and how can I get them to show up so I can get my rewards??
I've been trying for a few days to update my avatar here on BT. But every time I try, no matter which browser I use, or what photo I try to use, it just says an "Unexpected Error Has Occurred". Am I missing something?? Thanks in advance for your help.
Is there any way to update our product reviews? I usually wait to review a product to make sure it's thorough, but sometimes a product's efficacy changes or something new comes up with continued use of the product or another factor effects the product. It doesn't look like there's a way to do it (and you can't add more than one review to an item), but maybe we can have the feature added? I'm thinking specifically of a self tanner I bought that was ok, but then after spending a lot of time in the gym lately, I've noticed the smell becomes overwhelming and atrocious--really really horrible, like rancid fried chicken or something. People should be warned! lol Thanks!
To be honest, I'm pretty bad with technology so that's probably why I'm doing something wrong. As the link, I put the link from the Sephora website about the product, but it was said that an image couldn't be found. What should I do?
I started this sale as a BI and made a large purchase with my 10% BILOVE coupon and now am eligible as a VIB, does that mean that I am able to use the VIBLOVE code for 15% for the last 2 days of the sale (until 04/21/15)???
I recently made a purchase in-store and even though the cashier scanned my card, the purchase was not logged in my account nor were the points added. Can someone help me add my points to my online account?