I wear one fragrance only and the samples have been all fragrances. I always like the skincare and end up buying at least one of the products in the samples/deluxe samples. I guess you have to put some fragrance in there, but today they are all samples. One of the reasons I shop Sephora is b/c of the samples/rewards! But I also get that with Clarins online and at least I can get skincare samples so since I"m buying a clarins eye cream today i will go over to their website to purchase it & get some freebies. But at least Sephora no longer has weird things in their bonus points options like iPHone covers. That was bizarre...
I have a question about my order. My order number is and the status is Unsuccessful Authorization. I would like to know when I will get my refund because Sephora has already taken the money from my bank. Thanks.
I just received an e-mail because Sephora modified my order because it was out of stock, the item I purchase was the Alice Through the looking glass eyeshadow palette, and as of right now, I'm still able to add the item to my basket, so why am I not able to get it? The worst part is that I used my reward coupon to make this order, now I'm being charged for my other item + tax, and receiving a refund for what I paid for the palette, but is my code going to waste? Can I get a new code? Why cant I purchase this palette even tho its still available?
I've been a member for years now, but I didn't get the Beauty Insider's $15 off $50 code this year or the last. Not sure why, because I still do receive emails from sephora once in a while. Really would love to get that code this year!
Is it possible to buy something over the phone at a specific Sephora store and have them ship it to me? There's a store about 50 miles from where I live and they're the closest store that still has the Master palette since everywhere else is out of stock, and I just don't have the time to take the drive to get it between full-time school and work. I know you can order over the phone with customer service, but would buying over the phone at a specific store and having them ship it to me be a possibility?
Dear Sephora, I saw my order status as Unsuccessful Authorization. May i know what is the reason? I don't want refund. I want the stock which i ordered earlier on. Please advise me any detail on my order i have to amend or shipping details or ETC. Waiting from your quick response. Thank you
I just got upgraded to the VIB card and as I log in into my account, it says I'm just a beauty insider, with 0 points, but I have the VIB card and have made several purchases! I think an employee at sephora wrote down the wrong email. Could someone please help me?
I place several orders last weekend during the VIB Sale, all orders has shipped out and confirmed by email, but there's one order that has "in progress" status, there's something wrong ?? or is just a delay on that order? is one of my first orders on 11/11, I don´t understand why even my yesterday's order has shipped out and one of the first don't. Thank you in advance.
I recently placed an order during VIB sale and received the package today, and one item is missing from the package. The enclosed receipt has the item listed on it, but it is missing from the package. What do I do now?
I placed an online order on November 10 and included my choices of three samples. I just received the order today, but there were no samples in the package. One of the reasons why I ordered from Sephora online is because of the provided samples. I even purchased the flash shipping subscription thinking that I would use Sephora often. I'm not sure why that part of my order was ignored. Does anyone else have this issue recently?