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Gosh, the samples are all perfumes :(
I wear one fragrance only and the samples have been all fragrances. I always like the skincare and end up buying at least one of the products in the samples/deluxe samples. I guess you have to put some fragrance in there, but today they are all samples. One of the reasons I shop Sephora is b/c of the samples/rewards! But I also get that with Clarins online and at least I can get skincare samples so since I"m buying a clarins eye cream today i will go over to their website to purchase it & get some freebies. But at least Sephora no longer has weird things in their bonus points options like iPHone covers. That was bizarre...
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Birthday Gift
Hello, if I haven't redeem my birthday gift this year, can I still do it now?
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Hello, I am a beauty insider. I have not received my $15 off 50 yet.
I got a card in the mail stating that i will receive a $15 OF $50, however I did not receive it in my email. I would like to receive the code before i can't access it anymore. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi fozy,   I'm going to send you a PM now so I can assist you. Thanks!  see post
Never received my $20 off $50 purchase!
Hi, I never received an email for the $20 off $50 purchase! Hoping to go to Sephora tomorrow so would love the code! Thanks
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi natswinton,   I'm going to send you a PM now so I can look into this for you. Thanks!  see post
I never got the email for the VIB Reward Card? Can I request it somehow?
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sjfick7,   I'm going to send you a PM now so I can look into this for you. Thanks! see post
$20 of coupon
I haven't received my $20 off $50 coupon. I am a VIB member.  I have emailed support with no response. Is there any way i can get my coupon code to use? Thanks!!
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SIGHTSEER chicmom08 / SIGHTSEER SIGHTSEER / replied
i was able to call customer support and they gave it to me. thanks so much! see post
I'm a VIB member and I haven't received my loyalty reward email for the offer of $20 off $50..
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @jessnuri,   I'm sorry to hear that! I'll look into this and send you a PM soon. (:  see post
Didn't receive my Holiday Rewards
I recently got a card in the mail saying to expect a reward card offer for $20 off $50 (I'm a VIB). I have yet to receive an email with the offer & it says i should have received one on Dec. 2.
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erinc97 / NEWCOMER / replied
i was supposed to receive my $15 off $50 as well and have been subscribed to emails for a few years see post
Hi, I haven't received my $20 off coupon yet in my email. I am a VIB.
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ronniiebby,   I can help you out with this! I'll send a PM soon. see post
Need Help
I have a question about my order. My order number is and the status is Unsuccessful Authorization. I would like to know when I will get my refund because Sephora has already taken the money from my bank. Thanks.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ifan,   Taking a look now - I'll send you a PM shortly! see post
Linking my VIB account to my online account
How do I link my VIB card to my account? I've purchased many more things than what shows up in my account right now.
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Emisha!   I'd be happy to link your accounts for you, but regretfully, when accounts are linked the order/purchase history does not transfer over. I suggest addin... see post
Marc Jacobs Beauty Le Marc Liquid Lip Crème
Does anyone know when the Marc Jacobs Le Marc liquid lip creme will be available for purchase? It says "coming soon" & how soon is soon.. Thanks!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shawtygirl!   Regretfully, we don't have any release dates for the Marc Jacobs Beauty Le Marc Liquid Lip Creme at this time. Please stay tuned for any updates, an... see post
I haven't received my $20 off $50 rewards and I am a VIB
Hi. I haven't received my email for $20 off $50. I am a VIB. 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HaleyAnn89!   I'm so sorry you haven't received the email containing your Holiday Rewards code yet. I'm going to send you a private message shortly to help you ou... see post
SEPHORA modified my order because it was "OUT OF STOCK"
I just received an e-mail because Sephora modified my order because it was out of stock, the item I purchase was the Alice Through the looking glass eyeshadow palette, and as of right now, I'm still able to add the item to my basket, so why am I not able to get it?  The worst part is that I used my reward coupon to make this order, now I'm being charged for my other item + tax, and receiving a refund for what I paid for the palette, but is my code going to waste? Can I get a new code? Why cant I purchase this palette even tho its still available?    
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi REGGICUBE!   I'm sorry to hear that an item went out of stock when you placed your order. I'm going to send you a private message to further assist you! see post
Order with Promotion Code
Hi! I just placed an order, but forgot to add a promotion code.  Is there a way to still get the promotion?  Please help! 
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi x4x3x2x1x!   Regretfully, we are unable to cancel or modify an order once it is placed. Your VIB Holiday Rewards code is valid until December 14th, and may be use... see post
unsuccessful authorization
Hi, I saw my order  oder, paid by paypal, was unsuccessful, but inside my paypal account i saw the transaction stated "pending". Have sephora deduct any paymant from my card?    Regards, Vlada
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Ifan / NEWCOMER / replied
My order number is 5301796795 and status turns Unsuccessful Authorization too!! Will the order still be delivered or will I get the refund? Thanks   Best, Ifan see post
Didn't receive the the BI code for $!5 off $50 purchase!
I've been a member for years now, but I didn't get the Beauty Insider's $15 off $50 code this year or the last. Not sure why, because I still do receive emails from sephora once in a while. Really would love to get that code this year!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
  Hi BethHo!   I'm sorry to hear you didn't receive your Holiday Rewards! I'm going to send you a private message shortly to further assist you.      see post
Purchase over phone?
Is it possible to buy something over the phone at a specific Sephora store and have them ship it to me?  There's a store about 50 miles from where I live and they're the closest store that still has the Master palette since everywhere else is out of stock, and I just don't have the time to take the drive to get it between full-time school and work.  I know you can order over the phone with customer service, but would buying over the phone at a specific store and having them ship it to me be a possibility?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi steph395,    We apologize for any inconvenience. This is not an option at this time. Items available in store must be purchased in store, as stores are not able t... see post
Why haven't I received my points in my beauty insider card?
Hi! I went shopping at Sephora and they told me my points would be in in 24 hours but it's been 4 days now and I still haven't gotten my points. Could someone please help me
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi maganajenifer,    I would be happy to look into this for you. I'm going to send you a private message. Please check your inbox when you have a moment. Thanks!  ... see post
Unsuccessful Authorisation?
Could somebody tell me what's going on here/where my money went if it's unsucessful? I don't want to reorder, I just want my refund. Thanks
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi rosxeclarke,   Taking a look now! I'll send a PM soon. see post
STATUS: UNSUCCESSFUL AUTHORIZATION
Dear Sephora,   I saw my order status as Unsuccessful Authorization. May i know what is the reason? I don't want refund. I want the stock which i ordered earlier on.   Please advise me any detail on my order i have to amend or shipping details or ETC.   Waiting from your quick response.   Thank you
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MichelleYeo / RISING STAR / replied
Hi How to see from the PM? I can't find it in the browser  Thank you see post
Hi! how can I put my VIB ROUGE card in my account
I have a VIB ROUGE card and I don't know how to link it with my account 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi danysansores99,   I would be happy to assist you with this! I'm going to PM you. Please check your inbox when you can. Thanks!   Best, Mali see post
Wrong Email
I just got upgraded to the VIB card and as I log in into my account, it says I'm just a beauty insider, with 0 points, but I have the VIB card and have made several purchases! I think an employee at sephora wrote down the wrong email. Could someone please help me?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JacquiRa,   I'm so sorry for any confusion! I'm going to send you a PM now so I can look into this for you. Thanks! see post
Order in progress status
I place several orders last weekend during the VIB Sale, all orders has shipped out and confirmed by email, but there's one order that has "in progress" status, there's something wrong ?? or is just a delay on that order? is one of my first orders on 11/11, I don´t understand why even my yesterday's order has shipped out and one of the first don't.   Thank you in advance.
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SPECIAL GUEST cecemaben / SPECIAL GUEST SPECIAL GUEST / replied
Just got the play box today with no tracking and it still say pending along with my VIB order see post
An item is missing from my package/order
I recently placed an order during VIB sale and received the package today, and one item is missing from the package. The enclosed receipt has the item listed on it, but it is missing from the package. What do I do now?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JamieXZ,   Sorry to hear this! I'm going to send you a PM. Please check your inbox when you have a moment. Thanks!   Best, Mali see post
November play box
Why the november play box hasn't shipped yet?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi prettygirl2478,   Sorry for any confusion! You will be charged the monthly fee and applicable sales tax for your recurring subscription between the first and fou... see post
ORDER ARRIVED WITH NO SAMPLES
I placed an online order on November 10 and included my choices of three samples. I just received the order today, but there were no samples in the package. One of the reasons why I ordered from Sephora online is because of the provided samples.  I even purchased the flash shipping subscription thinking that I would use Sephora often.  I'm not sure why that part of my order was ignored. Does anyone else have this issue recently?  
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi aebk2135,   Sorry to hear that the samples were missing from your order! I'll send you a PM now. see post
YTD Spent
Hey guys,   Does anyone know if there is a way to see what my total year-to-day spent is online? I would like to know how much money I have to spend to upgrade to VIB.   Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AnnaReo, You can find your current spend total under My Points & Status. see post
Hi, I have a VIB Card but my online account shows 0 point. How can I active my VIB online account? Thank you.
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AryaZ, It sounds like you have 2 accounts. I will send you a message to help combine them. see post
Images
Why can't I upload images on mobile? I click upload and nothing happens, but I want to be able to post from my camera roll
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BEAUTY BOSS sultananatalie / BEAUTY BOSS BEAUTY BOSS / replied
How do I clear my cache? I've had this problem for months see post