BeautyTalk Support
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lene2
beauty insider
Does anyone know how to link beauty insider card points to account?
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EvelynCooper
EvelynCooper / NEWCOMER / replied
Thank you!! see post
queenigini
Whats the scoop on Flash Shipping??
Does anyone know if Flash is going to be extended?  Any information would be greatly appreciated.  
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi queenigini, We just found out that clients who are currently enrolled in Flash shipping will be extended through Feb!  You should be getting an email about it very ... see post
Valeryia
STATUS: Unsuccessful Authorization
Hi! STATUS: Unsuccessful Authorization of my order. But money didn't come back to my card. Can you help me
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Valeryia,   I'll send you a message to look into this! see post
toodywoody
Unable to leave review
I have been trying for 2 days to submit reviews and am still unable to do so. I have been using my Sephora app and also tried using the website with same results. I can write the review, but for some reason the overall rating zeros out each time (I submit for preview or submit without previewing) and each time I get the error message:   "We're sorry, but we have encountered the following issue(s): You must enter a value for Overall Rating"   I'm using IPad with new IOS8 update i have tried deleting my temp files & cookies and even restarted my IPad with no resolution. Could you please assist me with this issue or let me know what I need to do? Thank you very much, Denise
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Toodywoody! I believe there might be some issues with the mobile platform at the moment.  Go ahead and try to leave it from your home/work computer.  I will forward y... see post
joannemarie91
Beauty Insider card is not linked to my online account?
I had an online account and then I went to the store a few days ago and got my Beauty Insider card. When I logged in my account today, the points from my in-store purchase were not registered, and I'm sure I provided the same email address. Is there any way to fix this?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi joannemarie, I'll send you a message to help. :) -Laura   see post
Jiheery
how to deactivate one of my account
How do I deactivate one of my accounts? I created one online and without knowing created a seconded in stores. I only use one of my accounts and don't want both of them.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jiheery! No worries at all! I can help fix your accounts for you. I am sending a private message with more details.    Cheers!  Kevin  see post
Nutpat
I would like to buy Bite beauty clementine matte creme lip crayon.
I would like to buy Bite beauty clementine matte creme lip crayon. When i can order online? Please sent mail to me. Thank you.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nutpat!   Bite Beauty's Matte Creme Lip Crayon in Clementine has been discontinued from our website and stores. I truly apologize for the inconvenience. I recomme... see post
kelbelx138
Becca Moonstone vs Opal (Pressed)
Hi guys!  I've been looking at Becca's Shimmering Skin Perfector in Moonstone and Opal for a while now and I can't decide which one to get! I'm asian with dark brown hair and eyes. I'm about an NC25. I also own The Balm's Mary Lou Manizer. Is that too similar to either one? Please help!
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kelbelx138!   I think both of the Shimmering Skin Perfectors would be beautiful on you! If I had to choose one for you though, I think I would select the color Op... see post
newandaddicted
My private messages don't work...I don't know why.
I've been told repeatedly that members are unable to send me PMs.  Is there anyway to fix this?  I called the 800# and was told they can not trouble shoot BT over the phone.   Can someone please help?   Thanks
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newandaddicted
BEAUTY GURU newandaddicted / BEAUTY GURU BEAUTY GURU / replied
My PMs have been turned on for months still can't receive messages. see post
rennaee
i have two beauty insider point card. how can i link all the point together
kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Rennaee! I can help with that. I am sending a private message with  more details.    Cheers!  Kevin  see post
Ekita
MUFE artist shadow
what are the names of the eyeshadows that come in a MUFE artist shadow sample,  Item # 1635531? I´m in love with them and really want to purchase them
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ekita, MAKE UP FOR EVER Artist Shadow Make Up For Ever Artist Shadow sample comes in the colors I-414, M-536, D-826. :) -Laura   see post
Daisy86
Missing purchases on history
I bought a few items today at Sephora and the items/points are not showing on my account. Is there a way to add them to my account with a receipt?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Daisy86! Purchases made in store will show on your account by the end of the day.  If you don't see them on your account by tomorrow, please let us know or call us at... see post
LilahDee
Beauty Insider Points
Today at the store i was told i had 150 beauty insider points. I didnt redeem anything .,when i login to my account it says i have o points. whats going on
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shelsey, I can help you. I am sending a private message with more details.    Cheers!  Kevin  see post
confused1234
online account settings
hi, i was told my online account and store account were linked but i am unable to view my most recent online order on my account. My points from this purchase have not shown up on my BI account eaither. How do I resolve this? I am also unable to acess previous private messages from my online BI account! PLease help!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Makeupkakes, When your accounts were linked, the info on your deactivated account will no longer be available to you. Your points from your recent order were transf... see post
smooth3009
Create BI Account failed
Hi,I registered the number of sephora more than 1 year,but i still can not be the beauty insider,system give me the announce that 'Create BI Account failed'.Could you please help me registering that?And another question is that I bought a product of Fresh in the insider shop,but I forgot to tell the cashier I am a member of sephora,so I missed earning the points.The receipt photo is in the attachment.thank u
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smooth3009
SCENE QUEEN smooth3009 / SCENE QUEEN SCENE QUEEN / replied
Hi,my birth is 02/04/1982 ,thank you for your help see post
AmberWJC
Beauty Insider "Create BI Account failed"
Hi,   I got this message every time tried to sign up for beauty insider. Can somebody please help me with the problem? Thanks.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AmberWJC, This has been an issue for some of our clients recently.  I have reported the issue to our IT Department so that they can fix your account. Please allow 2... see post
Aimee09
Sephora online account not updating my status and points
I once was a BI then I made more purchases and I became a VIB and my account on Sephora has not updated. When I received VIB Rouge my account still says I'm a BI and I have 86 points but in reality I actually have around 1243 points. Since my account isn't updating I feel like I am missing out on the notifications on the VIB sales and other perks.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Aimee09, I'll send you a message to help. :) -Laura see post
BrideSona
Beauty Talk on mobile app. please
I have the mobile sephora app and I'd love for the beauty talk to be available. The beauty board is prominent however you have to go to the full site to access BT. I would the full site on mobile is a bit clunky and I'd love to access BT from the app. I like the discussions here and I'd like to keep up with it when I'm only on my phone. I would rather have BT than the glossy or even the beauty board.
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrideSona, Thanks for your feedback!  We aren't able to incorporate Beauty Talk into our mobile app at this time. But hopefully it will be something that we can inc... see post
yals
Makeup
If i want to get my makeup done in a week, should i call to make an appointment? and is the appointment free or do i need to make a purchase, if so, how much?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Yals,   You can click on the link that Kevin provided for more details about in store makeovers. If you have specific questions about what is offered, you can con... see post
Brie514
Local in store event emails
I regularly get emails letting me know about in store events in Toronto (a 6 hour drive away) when I have a Sephora a 5 minute walk away from my home in Montréal.    My local store has events all the time which I never receive emails about and are never posted on their online calendar (I don't think they use it at all). The only way that I happen to hear about my local events is if I chat up a cast member in store.    Am I on the wrong mailing list? Is this normal? How do you lovelies find out about your local store events? 
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Brie514,   Oh no! I'm sorry to hear that you have not been receiving emails about your in store events. I'll send you a message to help! see post
Yen89
makeover free? CM?
I just visit Sephora store to to a makeover. ( not book  appointment ) I have 2 hours free while I were waiting my brother. So, I were browsing and asking to do a makeover.  I thought a makeover will be free for a VIB Rouge anyway. But to make sure, I ask some lady about the price of makeover for confirmation and mention that I am a VIB Rouge. The lady told me that I still need to purchase a $50.00 in make up stuffs. I am willing to do so because I really like the contour kit which the MUA recommended.    I came home and read some information on BeautyTalk.  And , mot others VIBs and Rouges said it was  free. I wonder it is free because they book beforehand via phone and online. I need to purchase a $50.00 worth make up in order to get the makeover free because I walk in ? because when they see the card, they will know me as a VIB Rouge anyway. By the way, the makeover is also CM ? I remember that they call CM for my service when I made payment.    I just want to confirm though. 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Yen89,   If you are a VIB Rouge member, a 45-minute makeover at our Beauty Studio should be complimentary. I am sorry that the store informed you that you needed ... see post
rose88
Anyway to update reviews?
Is there any way to update our product reviews? I usually wait to review a product to make sure it's thorough, but sometimes a product's efficacy changes or something new comes up with continued use of the product or another factor effects the product.   It doesn't look like there's a way to do it (and you can't add more than one review to an item), but maybe we can have the feature added?   I'm thinking specifically of a self tanner I bought that was ok, but then after spending a lot of time in the gym lately, I've noticed the smell becomes overwhelming and atrocious--really really horrible, like rancid fried chicken or something. People should be warned! lol   Thanks!
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Tamara76
BEAUTY WHIZ Tamara76 / BEAUTY WHIZ BEAUTY WHIZ / replied
Found it - Thanks!!!  :) see post
MLennon
Combining cards...
Okay I have searched and searched and searched for an answer but I can't find one!! How on earth do you combine two beauty insider cards? I found an old one from a few years back (no idea how many points I have on it) and I'd like to add it to this account.   Thanks for any help!  
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MLennon,   I can combine your accounts for you :)  I'll send you a message to help.   xo, Mia see post
lamper4life
No notifications?
For some reason, I never get notifications when someone replies to my thread, hearts my post or comment, comments to me, etc. Am I missing something? I have to manually scroll around to find posts I've contributed to to see if anyone has replied to me, and it is getting annoying!
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Crimsonsketch
BEAUTY WHIZ Crimsonsketch / BEAUTY WHIZ BEAUTY WHIZ / replied
Hi RandeeBT,   I was searching the forum for replies to this problem as I'm encountering the same thing.  I have, however, set my settings in my profile to subscribe m... see post
SAHHOTMOMMA
Long Lasting Blush
I love the Tarte Amazonian clay blush but was wondering how the Kat Von D blush compares  in staying power?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SAHHOTMOMMA,   In my experience the Kat Von D does last a long time and it has a great amount of pigment. It is formulated to be fade proof and long wearing... see post
dahlianoir
Kat Von D Liquid Lipstick in Vampira
Hey. I was just wondering if there was an ETA on when this color would be restocked? Also, I went to the three stores near me that the website said it was stocked, and when I went there they said they couldn't find any.   All of these stores have their drawers incredibly unorganized, and it's no wonder they can't find anything.    It's sad, cause I really want this lipstick.  
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dahlianoir, Unfortunately we don't have an ETA for the KVD Liquid Lipstick in Vampira at this time. I'm sorry for the inconvenience. :) -Laura   see post
vjeffers
Order on Sunday 8/10/14 during the 2X event
Placed and order on 8/10/14 during the 2X event, but have not received the extra points for my order?     
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Vjeffers! I can help with that! I am sending a private message with more info.    Cheers!  Kevin  see post
Mirama
VIB rouge
I usually shop in Sephora stores as opposed to online, and I have VIB Rouge, but I'm not sure how to connect my status with my online account.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mirama!   I can assist you in making sure both of your accounts are linked. I'm going to send you a private message to assist you further. :) see post
DiVWA
Reply Function not working today
Sorry to bother with administrative stuff today. But when I (and I note, others) try to reply to what someone has said on a post, this message appears:   Sorry, unable to complete the action you requested.   This happens whether the comment being replied to has a photo or is just text.   I'm on Firefox.
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End0ra
BEAUTY MASTER End0ra / BEAUTY MASTER BEAUTY MASTER / replied
I don't know if last night's site downtime was about addressing this, but it's still happening. see post
smithz123
Foundation return
I need to return a foundation to a sephora store but I don't have the original packaging or a receipt. Am I still able to return it?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi smithz123, You can return products without a receipt in a Sephora retail store within 60 days of purchase for an exchange or store credit only. Please view our re... see post