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Anonymous Insider

Trying to add my birthday gift to my cart

I'm trying to add my birthday gift to my cart but it's not letting me check out and says it can't be shipped to my location but I've brought tarte things from Sephora before and they have shipped perfectly fine to my location please can someone help ? I'm a customer from the uk ?

Anonymous Insider

Re: Trying to add my birthday gift to my cart

Okay so I've tried to add the other gifts to my basket to see if they would work but they don't either so does that mean I can't redeem my birthday gift with you guys ? Or can I call tomorrow and make my order and maybe when I place the order over the phone they can add my birthday gift I feel like it's quite unfair how international customers cant receive the full benefit of being VIB ROUGE members with the amount of money we are spending with you guys please could you let me know what I can do. 

 

Kind regards 

Re: Trying to add my birthday gift to my cart

Hi @Anonymous,

 

Some items from certain brands are restricted from being shipped internationally, even if the some products from the brand itself are available. We apologize for any inconvenience this may have caused! 

Cheers!
Nikko
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