How-to: Join the Conversation

[Sephoraadmin]

Ask a beauty question

When you submit a question in Beauty Talk, you will get answers from Sephora beauty experts, as well as other members of the Beauty Talk community. 

To ask a beauty question:

1. Type your question in the pink “Ask a beauty question” dialogue bubble at the top right of the Beauty Talk pages.
2. When you click Search, you will see existing answers that match your question.
3. If you don’t see the answer you were looking for, and still want to submit your question, click Post.
4.  From the post page, choose which board you would like your question to be posted in.
5. If you would like, add more context to your question in the body of the message.
6. You can also add an image or video to your message, tag your message with helpful keywords, or subscribe to your message so that you will notified when someone responds to you.
7. When you are done creating your message, click post.

Start a new conversation

You may want to start a conversation in Beauty Talk that is not a specific beauty question, or not related to beauty at all. You can do that too.

To start a new conversation:

1. Click on the board where you would like to post your message
2. Click on start a new conversation

In more general boards such as Customer Service, Bright Ideas, and The Lounge, if you would like to post a message click New Message

1. From the post page, enter the title of your message in the Subject field
2. In the Body field, type your message
3. You can also add an image or video to your message, tag your message with helpful keywords, or subscribe to your message so that you will notified when someone responds to you.
4. When you are done creating your message, click post.

To reply to a message

Use the reply or answer button on the right side of messages to reply to messages or to answer questions. When you post a message as a reply, it will be added to the existing thread instead of creating a new one.

To report an inappropriate message

1. Click the message and select options.
2. Click Report Inappropriate Content.  

The message will be sent to a moderator for review.