Bday gift

[Tatlyu]

I missed my Bday month in Sept. with the bday gift and went to my local sephora and asked if it was too late, and they said yes it was too late in Oct. My friend missed hers by two months and was given her gift recently and just told me about it. Do you have different rules at different locations? I shop there often and was disappointed to hear that the answer isn't the same for everyone. 

[StephanieBT]

Hi Tatlyu,

Sorry about that! Typically, you're able to pick up your birthday gift during your birthday month, and I'd recommend contacting your local store to see if they might be able to accommodate if you end up missing your birthday month again this year.