Missing samples
I just received my order without any of the samples I requested
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I can't add anything to my cart
I am unable to add anything into my cart, whether I am signed in or not.
The only way I can currently sign in is by resetting my password,
consistent to issues I've read that others have had too. Once...
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terrible customer service!
I received a discount code from Sephora and went into online chat for
help, not only did they get information from me and then make me wait 10
minutes until I asked them if they re still there, but th...
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Sephora shipping time absolutely sucks
I’m extremely disappointed with Sephora’s shipping times. I placed a
very expensive order on Monday with “3 day shipping” and it’s not set to
arrive until NEXT MONDAY. This is the 21st century, if a c...
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Re: Sephora shipping time absolutely sucks
Seriously, why is Sephora struggling with its shipping? It's slow and
the tracking information is inaccurate. Either that or my package has
been 'out for delivery' 6 times in the last couple of days. ...
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Re: Sephora shipping time absolutely sucks
Same here! I placed an order over $50 dollars for "3 days" shipping on
the 15 and it hasn't even been processed yet TWO WEEKS LATER! I
understand some delays due to covid but this is just excessive an...
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Re: Sephora shipping time absolutely sucks
I placed an order on May 5th and I haven’t received a tracking numberFor
it or any type of update, and I used quadpay to pay for it and quadpay
messaged me that my whole order was refunded but I didn’...
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Re: Sephora shipping time absolutely sucks
Hi @Tabbinonstop, Sorry for the confusion! You may be seeing that
pre-authorizations have dropped from your form of payment, looking like
you received a refund from Sephora - This is not a refund, and...
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Re: Sephora shipping time absolutely sucks
Placed an order on the 5th and it’s not processed or shipped yet and
customer service has yet to get back to me to change the shipping
address. Today is the 18th. I’m about to cancel the whole order, I’ve
been more than patient.
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Re: Sephora shipping time absolutely sucks
I can't believe that it's so slow! I was really looking forward to
getting involved with Sephora for my beauty needs but this being my
first experience with them I'm super disappointed and wish I had ...
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Re: Sephora shipping time absolutely sucks
Hi @Adoraday, With extended store closures, and our Spring Savings
promotion, we are processing a high volume of orders that is
unfortunately resulting in long order processing delays. The safety of
o...
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Re: Sephora shipping time absolutely sucks
Agree! Most companies are using Covid as an excuse, what did they do
before this? Got orders out on time. I placed an order on the 18th and
it still hasn’t been processed or shipped. WOW! Their online...
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Re: Sephora shipping time absolutely sucks
Not that I'm happy that there's someone else in the same boat as me, but
I was starting to think they forgot about me. Placed an order on April
24, and it has yet to be shipped. The 18th for you is in...
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Re: Sephora shipping time absolutely sucks
Similar story here. Placed an order on 21st and still hasn't shipped.
The delivery promise is by may 6th... don't think that's gonna happen.
Sadly, even before covid I had a terrible experience. I got...
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Re: Sephora shipping time absolutely sucks
Im dealing with the same issue. I ordered a facial moisturizer on the
27th and the expected delivery date is May 13th. Im at the end of my
current supply and its not like I can go to the store physica...
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Re: Sephora shipping time absolutely sucks
Hi @mikeyalva, Due to safeguards in place to protect our distribution
center employees, we are experiencing significant delays. You can view
the expected delivery date and track your order on Sephora....
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Re: Sephora shipping time absolutely sucks
Hi @UncleStefan, I'm so sorry to hear about your order experiences and
for the delay receiving your recent order! I will send you a PM to
further assist you. Always, Danee
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Re: Sephora shipping time absolutely sucks
Could not agree more! I've been Rouge for years and recently it's been
taking a full week to receive shipments. Seriously considering switching
to ULTA at this point.
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Re: Sephora shipping time absolutely sucks
My spending with Sephora has taken a very steep downturn this year in
large part due to the shipping times. Orders last year came in two
business days, now it is a good week, and so I find myself just...
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Re: Sephora shipping time absolutely sucks
Exactly! I used to be so impressed with Sephora’s shipping often coming
in 2 days, and now even their self-stated “3 day” shipping takes a week
or more. If I’m spending almost $500 in one single order...
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Re: Sephora shipping time absolutely sucks
I agree. One of my orders has never showed up. Then I ordered yet
another online only product and it's been 4 days...no tracking what so
ever. Customer service offered me 100pts. Which is nice but if ...
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Re: Sephora shipping time absolutely sucks
This thread has been moved to Customer Support. @mandnyk, I am sorry for
the trouble and I will take a look at your order in more detail. I will
send you a private message shortly.Thank you! Warm regards, Laurie
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Re: Sephora shipping time absolutely sucks
@KatieBrady @NenaSweet Due to safeguards in place to protect our
distribution center employees, we are experiencing significant delays.
You can view the expected delivery date and track your order on ...
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Re: Sephora shipping time absolutely sucks
Y'all really seem to be the only ones! Ulta shipped my order in a timely
fashion. It's a 10 did as well. I placed both of those orders DAYS after
my Sephora order and have received my items. My order ...
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Rouge Rewards
Spoiler (Highlight to read)Spoiler (Highlight to read) Hey, I just got
my $100 Rouge Rewards after using 2500 points but I was wondering if I
am able to use it on different purchases. I want to buy on...
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Re: Rouge Rewards
Hi @selenajarbo The $100 Rouge Reward must be used in one transaction;
it cannot be used in multiple transactions. You can learn more about our
Rouge Reward terms here:
https://www.sephora.com/beauty/terms-conditions-beauty-insider#tier-benefits
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Where can I leave store employee feedback?
I'd like to leave an excellent review for an employee who went out of
their way to help me today. Any help on the best place to do this would
be greatly appreciated!
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Sephora keeps cancelling my orders
I tried twice today to make an order. Both were cancelled with no
explanation. I made sure the items were in stock and I know it’s not an
issue with my payment. And of course, the Sephora chat is neve...
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Re: Sephora keeps cancelling my orders
This keeps happening to me. It's happened twice in a row now, but this
latest time was an order from the Sephora sale. Now some of the products
are sold out (they weren't before) and I no longer get t...
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