Changing shipping address
I emailed the CustomerService@beauty.sephora.com about the shipping but
how long does it take for them to see that? Will they ship out the order
before then? Does anyone know a way I can change the ad...
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Cancel order
I just placed an order and I’m unable to cancel
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Offer available to select BI members
Hi When I tried to use the code but it didn't work and only said "Offer
available to select BI members." Could you help me with this? Thank you!
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Re: Offer available to select BI members
Hi @YAMYAMING and @Rcurlsss, I'm sorry for the trouble! It sounds like
you might be referring to the Friends and Family promo code. If you have
a friend or family member who works for Sephora, please ...
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Re: Offer available to select BI members
I think there is a misunderstanding in communication. I wasn't asking
about the Friends and Family promo code. I tried to apply another promo
code from a few days ago, but it still didn't work, so I s...
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Re: Offer available to select BI members
Hi @YAMYAMING, I apologize for the confusion on my part and thank you
for clarifying! I'll send you a message for more information shortly.
Best regards,Laurie
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Major Disaster Disappointment
Got my order in today and more than half my GWP spilt… my so special
reason I ordered and spent $40+ was for the Sol de Janeiro GWP and it
spilt in my package and ruined my other products… so I am def...
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Re: Major Disaster Disappointment
Not even excited to use the two new products I ordered since it wasn’t
even a need… ordered them because of course still wanted to try them but
only made an order because of the gift with purchase. No...
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Missing samples during sale
All of the orders that I placed during the Sale didn’t come with Samples
when I had selected them. They hadn’t been substituted- just missing.
And for other orders, there weren’t even sample options. ...
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didnt receive my free samples with my order
Hi,I chose several samples with my previous order, but unfortunately, I
never received them. I also never received my birthday sample. I
appreciate your time reading this. Thank you
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Missing/stolen package support won't help
My package was marked as delivered and delivery shows a photo of the
package at a location that I dont even recognize!!! I called sehora
support and they essentially told me they can't do anything abo...
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No confirmation Email On Guest Checkout
I ordered make up items and checked out as a guest but I was waiting for
the confirmation email and I never got it. I check my bank app to see if
the transaction went through and it did. When I tried ...
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Milk makeup mini bronzer stick not rolling up?
Has anyone had this problem where they bought a mini Milk makeup bronzer
stick and it stopped rolling up even though you didn't have it that
long? I've had mine a week now and just today it stopped ro...
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Re: Milk makeup mini bronzer stick not rolling up?
The same has happened to me! I bought the milk bronzer a couple weeks
ago and had to replace it the next day because there was a product
defect (it was cracked). Now the replacement product won’t twis...
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Re: Milk makeup mini bronzer stick not rolling up?
Mine has done the same thing! I bought mine right after christmas and
only used it a handful of times and it doesn't twist up at all and it
never has. Idk what im going to do once i get to the point w...
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Re: Milk makeup mini bronzer stick not rolling up?
I’ve had mine for a while and just had to stop using it once it got to
the point where the product wasn’t available because it would not roll
up. Such a disappointment because of all the wasted bronze...
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