Review submission error
I posted a review on April 14 for Valentino Donna Born in Roma Uoma
Green. The review has not posted. I've tried to resubmit it a couple
times but I get an error message to try again later. This revie...
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Re: Review submission error
@klrussell28 I see that this review is currently pending moderation. It
can take up to 72 hours to complete moderation and post.
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No samples in order
I received my order today and my two free samples were missing. I order
online just so I can get these samples. Disappointed.
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Color Match
I go into different Sephora stores in Idaho and I been trying to get
color matched for a year now. I walk in with no make up on and a clean
face and every time I ask to get color matched with the litt...
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Re: Color Match
@MechRey I'm so sorry to hear that! I will send you a PM.
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Change Birthday
Hi!! My birthday is today (April 16th), and I really want to retrieve my
gift but my account says January 😞 Can I change this without callig?
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Out of stock item not refunded
Spoiler (Highlight to read)Spoiler (Highlight to read) I picked up an
online order from my pickup location but one item was out of stock. I
have not received a refund and I do not know how to get a refund on an
item I never received.
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Re: Out of stock item not refunded
@bramirez200 You will only be charged for the available item and the
original pending authorization should be released within 1-7 business
days depending on your financial institution.
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Savings Discount Not Applied
Hi Sephora, I had trouble with the YAYSAVE coupon code last night. I
still purchased my order and the coupon was indicated as working.
However, the Sephora Collection item in my cart didn't get a disc...
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Same Day Delivery Refund
I started the same day delivery free trial but my order was cancelled so
I assumed the trial that i started with it cancelled also for i never
used it again but i just saw that i was charged for the a...
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Saie Makeup Bag Gone??
I have had my eye on the new Saie makeup bag for awhile. I tried to buy
it during the sale, but the order was cancelled for being oos. I see
today that it was removed off of my loves list and now not ...
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Re: Saie Makeup Bag Gone??
Hi @seetherlover I'm so sorry we don't have information if or when we
will carry this bag again. But I suggest checking back on our site to
see if it becomes available again. Thank you!
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delivery address
Hi My order status is shipped But i need Change delivery address withou
cancel or refund help me please
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Order canceled - no refund to gift card
I placed an order on Dec 9, 2023 . My order cost $53.53. I used a $50
gift card and $3.53 was authorized on my PayPal. But 1 of my items was
canceled. This made my new order $28.09. $3.53 reversed to ...
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Confirmation for email
Hi there I received an email from
influencer.info.sephorabeauty@gmail.com For a collaboration. Is this
authentic? Please confirm thanks
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Re: Confirmation for email
@ABlushingB That is not one of our email addresses and I do not
recommend engaging further. I would also recommend reporting it as a
phishing attempt through your email application.
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Samples missing again
Again my delivery came without the samples and the special offers for a
minimal amount of money spent. So i don't get how that works If I spend
that amount without my special offer. And I really want it.
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Re: Samples missing again
Me too. I miss the beauty award items which I spent my points for it. I
missed 3 award items and 2 free samples. How can it happened!!?? So
disappointed when I opened the box.
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Gift Card Scam
I received a gift card for Christmas and have been saving it for the
current sale going on. I was too nervous to add it to my Sephora account
because my account was hacked a couple of years ago and th...
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Re: Gift Card Scam
Same thing happened to me, Sephora did nothing and will do nothing to
protect customers that spend a lot of money in their stores my friend
who bought the gift card for me is rouge.
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Re: Gift Card Scam
Agreed! The DM I received about this was useless. They told me “once
activated, the gift card is equivalent of cash and cannot be replaced if
lost or stolen. We recommend checking in with the person w...
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Regarding collaboration mail
Hi.Received an email from regarding collaboration. Would like to know if
this is a legitimate mail id from Sephora.
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Re: Regarding collaboration mail
@Monz0008 That is not a legitimate email and we do not recommend
responding or sharing your personal information. We also recommend
reporting it as phishing. Thank you!
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forgot to apply promo code in purchase
i placed an order online on april 12. i hadn't realized there was a
yaysale promo going on, which i just found out about today. is it
possible to still receive the discount even though my order has already
shipped?
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Forgot Discount code
Hi!! I placed a huge order with all my skincare needs and I forgot to
add the promo of 15%!! I’m so upset, is there anyone I can add this or
will I have to go through the hassle of returning and reordering?
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