Order ---
My order is going to the billing address not the address I put in. That
is incorrect. I need it changed to be delivered to --- . Or to the store
here. Please advise.
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Re: Order ---
Hi @deserthigh, I'm happy to check on this and I'll send you a message.
Please note, the order number and address have been removed from your
post for security purposes. Best, Laurie
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Product no longer on website
Hi- During the recent sale I found a product in store that is no longer
on the website. It's in a purplish box and I think that it was called
the Sephora Favorites Unisex Perfume Sampler (it contained...
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I lost my gift card!
Sadly I left my gift card in a sephora bag and I have not seen it since.
I purchased an item with the gift card, and I was wondering if it was
possible to track the gift card through that purchase. Any help would be
great!! Thank you!
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Hard to Get
Why does this item keep showing in stock at Galleria Houston but it’s
not?! How is that possible?
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Re: Hard to Get
Hi @ChayaJoli, I'm sorry about this error. It sounds like the site may
need time to update. I recommend contacting the store to see if they can
provide any additional details about availability for this item. Best,
Laurie
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Temp
Just got approved for the Sephora credit card and the temporary card is
not working. It’s not showing a cvv which is causing me not to able to
complete my order . I’m soooo pissed , I called customer ...
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Re: Temp
Hi @cedez201421, I'm sorry to hear this! I'll send you a message. Best,
Laurie
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Request to Cancel Order
I need to cancel an order i made. it hasn’t shipped yet and i would
really like to cancel if so i don’t have to go in store to return and
get refunded.
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10% OFF text promo not working
Signed up for text message offers for the 10% off promotion, received
promo code, however when I attempt to use it says offer is only
available for select BI members.Please help as I would like to place my
order ASAP!
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No samples
Hi, i received my order today and my two free samples were missing. I
order online just so I can get these samples. I am vert disappointed...
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Re: No samples
@aliicouture I'm sorry to hear that! I will send you a PM.
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Former Employee
Hello! Im a former employee and don't have access to Dayforce. How do i
get my W2?
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Order canceled?
I placed an order last night before the sale ended. I got a verification
email and this morning on the app I see my order was canceled. There was
nothing in my email indicating why. Now the sale is ov...
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Re: Order canceled?
THE SAME THING HAPPENED TO ME!! I am looking for their Rouge hotline
number to call in right now... I am not pleased, but glad I am not
alone.
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Re: Order canceled?
@baaducky I'm sorry to hear that! I see you are being assisted with this
by phone.
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Re: Order canceled?
The same thing happened to me. My order was canceled but I only found
out when I went on my account to find out why the shipping was taking so
long. I called customer service and they said they needed...
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Forgot promo code
Hi, I forgot to add the Rouge discount, is there anything I can do?
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Re: Forgot promo code
Hi Laurie, Thanks you for the help, it's greatly appreciated! Looks like
my order just shipped.
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Samples missing again
Again my delivery came without the samples and the special offers for a
minimal amount of money spent. So i don't get how that works If I spend
that amount without my special offer. And I really want it.
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Re: Samples missing again
Me too. I miss the beauty award items which I spent my points for it. I
missed 3 award items and 2 free samples. How can it happened!!?? So
disappointed when I opened the box.
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Same day delivery
Hi there,I recently purchased an item using the same day delivery
service. However prior to the free trial was up i cancelled it. Despite
this, when I went on my bank statement I was charged the annua...
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Re: Same day delivery
Hi @Caitlyndavidson, I'm happy to check on this and I'll send you a
message shortly. Best, Laurie
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Re: Same day delivery
hi there,Still awaiting a reply.Just wondering what i can do to speed
this process up?thanks,
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Re: Same day delivery
@Caitlyndavidson, it looks like I sent you a message and Wednesday. To
view your messages, please click your Community Profile > Messages.
Best, Laurie
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Review submission error
I posted a review on April 14 for Valentino Donna Born in Roma Uoma
Green. The review has not posted. I've tried to resubmit it a couple
times but I get an error message to try again later. This revie...
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Re: Review submission error
@klrussell28 I see that this review is currently pending moderation. It
can take up to 72 hours to complete moderation and post.
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No samples in order
I received my order today and my two free samples were missing. I order
online just so I can get these samples. Disappointed.
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