Gift card pin
Spoiler (Highlight to read)Gift card pin issuesGift card pin issuesI
received a gift card with only 5 digits for the pin and can’t purchase
any products at the moment 🥲can I get a new pin with the card number?
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Re: Gift card pin
Hi @Lelieee I'm sorry to hear that! I will send you a private message.
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6 digit PIN number on gift card
I recieved a gift card and the PIN number is 6 digits. When entering it
on Sephora it says an 8 digit PIN is required. Am I missing something?
Any help is appreciated.
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Credit Card Rewards Not Applying
I have about $16 in credit card rewards but on my Beauty Insiders
account the balance shows zero. What can I do to fix this issue?
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Re: Credit Card Rewards Not Applying
@Stephluo Oh no! Please contact Comenity Capital Bank directly so they
can look into this for you. Please call: 1-866-841-5037 (Sephora Visa)
1-866-864-7787 (Sephora Visa Signature) 1-866-702-9946 (Sephora Credit
Card)
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Evaluator
How do I sign up for the evaluator program?!
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Re: Evaluator
@laurbjensen I'm sorry for the confusion. We do not currently have an
evaluator program.
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Buy online
When I do a buy online pickup in store and an item is out of stock how
long till that return is processed?
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Re: Buy online
@s3e3h3 If an item is out of stock and cancelled from your order, please
rest assured we have not charged you for it. I'll send you a PM.
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No more samples for online orders?
I've been missing samples in the orders I've placed going back to early
2023, I thought maybe what I selected was out of stock but my last 3
orders I haven't recieved any samples. Is this a new policy...
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Fragrance arrived broken
I placed an order of a fragrance I had been looking forward to get for a
while but it arrived broken. When I try contacting customer service via
chat, they just say "Our system is not able to process ...
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Adding points after purchase
I made a purchase but forgot to add my phone number.. can I get the
points added to my account if I have the receipt?
Spoiler (Highlight to
read)
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Re: Evaluator Program USA
Hi @Germanelly, We don't currently have an evaluator program. However if
you're referring to the Sephora Affiliates program, please visit >
https://www.sephora.com/beauty/affiliates for more information. Thank
you! Best regards, Laurie
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Tax forms
I’m no longer employed at Sephora and I’m unable to log into Dayforce.
How can I get my w2 form?
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Re: Tax forms
I need my W-2 firms is there anway I can get it asap. I'm really in a
pinch.
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Re: Tax forms
I am also having the same issue could someone help me
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