Change Birthday
Hi!! My birthday is today (April 16th), and I really want to retrieve my
gift but my account says January 😞 Can I change this without callig?
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Out of stock item not refunded
Spoiler (Highlight to read)Spoiler (Highlight to read) I picked up an
online order from my pickup location but one item was out of stock. I
have not received a refund and I do not know how to get a refund on an
item I never received.
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Savings Discount Not Applied
Hi Sephora, I had trouble with the YAYSAVE coupon code last night. I
still purchased my order and the coupon was indicated as working.
However, the Sephora Collection item in my cart didn't get a disc...
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Order canceled?
I placed an order last night before the sale ended. I got a verification
email and this morning on the app I see my order was canceled. There was
nothing in my email indicating why. Now the sale is ov...
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Same Day Delivery Refund
I started the same day delivery free trial but my order was cancelled so
I assumed the trial that i started with it cancelled also for i never
used it again but i just saw that i was charged for the a...
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Saie Makeup Bag Gone??
I have had my eye on the new Saie makeup bag for awhile. I tried to buy
it during the sale, but the order was cancelled for being oos. I see
today that it was removed off of my loves list and now not ...
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Same day delivery
Hi there,I recently purchased an item using the same day delivery
service. However prior to the free trial was up i cancelled it. Despite
this, when I went on my bank statement I was charged the annua...
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Re: Same day delivery
Hi @Caitlyndavidson, I'm happy to check on this and I'll send you a
message shortly. Best, Laurie
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Re: Same day delivery
hi there,Still awaiting a reply.Just wondering what i can do to speed
this process up?thanks,
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delivery address
Hi My order status is shipped But i need Change delivery address withou
cancel or refund help me please
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Order canceled - no refund to gift card
I placed an order on Dec 9, 2023 (order # 68681210848). My order cost
$53.53. I used a $50 gift card and $3.53 was authorized on my PayPal.
But 1 of my items was canceled. This made my new order $28.0...
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Regarding collaboration mail
Hi.Received an email from info.sephorabrandcollabs@gmail.com regarding
collaboration. Would like to know if this is a legitimate mail id from
Sephora.
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forgot to apply promo code in purchase
i placed an order online on april 12. i hadn't realized there was a
yaysale promo going on, which i just found out about today. is it
possible to still receive the discount even though my order has already
shipped?
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QR code for store visit survey not scanning
I wanted to take the survey and now the link isn't posted...it says you
have to scan the QR codes. My husband and I cannot get it to scan on
either of our phones. How can I enter?
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Package delivered to the wrong address
My package was delivered to the wrong address today. I got a USPS
confirmation saying "delivered to a parcel box" but when I opened it, it
had someone else's box and not my package. My package is missing! It had
the expensive Tatcha items in it.
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Unable to cancel order just placed
Hey I'm trying to cancel an order I placed about 25 mins ago. I have
been trying to cancel it since right after I placed the order because
it’s the wrong product. I keep getting "Sorry, we are not abl...
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