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fluffymuha
PSA: Sephora is updating their return policy
I was in Sephora today and my cashier let me know that they will be updating their return policy. I don't know whether this is Canada-only and when it will take effect.   Whenever the new policy takes effect, when you return items without a receipt you will have to do it as an exchange only. No more store credit. I asked her what happens if the sum of the items you are exchanging for does not match the original price of the item you are exchanging, and she said that it pretty much has to be a perfect straight exchange, otherwise its going to be our loss.   So, either exchange for the same sum, or for something more expensive.    I really don't understand Sephora's beef with their own gift cards (/store credit). If I'm getting store credit, of course I'm going to be spending that money on Sephora, whether it's going to be at that same moment, or in a week or two. 
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clawclip
clawclip / NEWCOMER / replied
I recently had a great exchange experience with Sephora that mirrors your comment. I purchased a bottle over perfume (total came to about $140 USD) at Sephora in Califor... see post
MLennon
To save or not to save? ...Your points that is!
I don't think I've ever spent my points since I became a Beauty Insider. I have more points that I'd like to admit, but I can't bring myself to spend them because of the "what if something better comes out" idea...   Anyhow, do you guys save or spend your points? Anything you're saving up for or anything you've spent your points on that you'd like to share?   Thanks for your thoughts!       Sidenote: This is my first question so forgive me if I posted in the wrong section/this question was already asked! 
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distracts
BEAUTY BUFF distracts / BEAUTY BUFF BEAUTY BUFF / replied
I have a pretty extensive wishlist and if anything on my wishlist is ever a point item, I get it. I also get most of the perfume minis (if it's anything I don't have a f... see post
wendyomgwar
Empties
I love seeing other peoples empties! So I decided to make a board where people could post pictures of their empties, or just tell us about them! I'd also be interested in knowing whether you're repurchasing anything or not.
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carrie1975
HALL OF FAMER carrie1975 / HALL OF FAMER HALL OF FAMER / replied
No, only their retail stores. Go to their website for locations if you need them. What's nice is the empties don't even have to be from Origins.  see post
vernawilma
Nars tinted moisturizer Alaska Fair 2. to much yellow undertones in it what color should I use?
melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Vernawilma,   Try the shade Terre Neuve - lightest with neutral pink undertone which will have slightly more beige undertones.     see post
Derienjocelyn
New stuff in pallets and gift sets!!!! Christmas is so close!
I've been hunting for new release gift set and stumbled upon this tarte beauty!  Its not available yet but I'm soo excited! What have you found?!
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Cupcakecandy
BEAUTY MASTER Cupcakecandy / BEAUTY MASTER BEAUTY MASTER / replied
I hope the blush will be sold individually! I really want to try a mosaic type product and the design is so cute!! see post
YouAreAlways
NEW Drug store traveling box!
Box is closed!     RULES:   Spoiler (Highlight to read)   Must have over 50 by the start date   Must have been an ACTIVE member of BT for 2 months. (Participate in several threads not just this one, visit more than once a week ect)   Must be able to take photos of what you take out and put in the box. (We can tell you how)   Must be over 18   Must be able to afford the cost of shipping the box out (around $20)   No keeping the box more than 3 business days   No putting in items that can not be sanitized (Pots of lip gloss ect)   No reserving items in the box    No  swatching items from the box No taking more than what you put in. Please trade at or above each item’s retail value ♥ If you have questions or you are unsure of an item, ask! ♥ Unused items are preferred. Swatched or lightly used products are perfectly acceptable, well-loved items are not. Again, if you are unsure, ask! ♥ All samples must be unopened. Swatched/used items must be labeled as such. ♥ All opened items must be cleaned/sanitized prior to their addition to the box. ♥ Send your address to the person above you in a PM. ♥ Package things carefully! Try to leave the TSB in better condition than you found it  ♥ Please seal any items that could leak/spill/make a mess accordingly. ♥ Most importantly, share your experience! Please post a photo and a description of the box, what you took, and what you contributed. (Rules taken from DandyLionFluffs box)   Must have over 50 by the start date Must have been an ACTIVE member of BT for 2 months. (Participate in several threads not just this one, visit more than once a week ect) Must be able to take photos of what you take out and put in the box. (We can tell you how) Must be over 18 Must be able to afford the cost of shipping the box out (around $20) No keeping the box more than 3 business days No putting in items that can not be sanitized (Pots of lip gloss ect) No reserving items in the box  No swatching items from the boxNo taking more than what you put in. Please trade at or above each item’s retail value♥ If you have questions or you are unsure of an item, ask!♥ Unused items are preferred. Swatched or lightly used products are perfectly acceptable, well-loved items are not. Again, if you are unsure, ask!♥ All samples must be unopened. Swatched/used items must be labeled as such.♥ All opened items must be cleaned/sanitized prior to their addition to the box.♥ Send your address to the person above you in a PM.♥ Package things carefully! Try to leave the TSB in better condition than you found it ♥ Please seal any items that could leak/spill/make a mess accordingly.♥ Most importantly, share your experience! Please post a photo and a description of the box, what you took, and what you contributed.(Rules taken from DandyLionFluffs box)        1)Prd2bascorpio 2)Elaine4425 3)T anyab84 4)H ipquest 5)Linda711 6)Dolceloure 7)Annypoo 8)StraightRhodes 9)Nishcakes  10)Yazmin  11)Colorprodigy 12)Yenx  13)Shanney54 Has box! 14)Prd2bascorpio
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sangova
HALL OF FAMER sangova / HALL OF FAMER HALL OF FAMER / replied
This is so nice of her! I'm not in the box, but since I'm staring my own, it scares me what kind of people hang out here sometimes :( But YAY for 99% nice ladies and gen... see post
Shansk8s
How do I link my Beauty Insider card to my account?
I received my Beauty Insider card in store a while back, but I just created an online account and was trying to figure out how I link my card and my online account together? 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shansk8s,   I just sent you a private message about this. :) Check your inbox when you get a chance!  see post
Mariahk83
Anyone interested in another traveling box?!
BOX IS FULL, LIST IS CLOSED!   I'm moving out of state mid-Jan and really would like to unload my entire makeup talk.com swap list so I don't have to take it/pack it!  I'd prefer to start the box due to that - would any one be interested in getting another traveling box going!     posting the rules (if agreed to) from another swap box:   This box is open for US shipping only. The shipping becomes more expensive for Canada, and takes longer due to border checks.   1. Pick Your Number (first to a number gets it) 2. Start collecting your beauty goodies 3. Read through the Rules below to know what is allowed & what is not Allowed: ☆ High-End products and items you got from subscription boxes (please keep drugstore items to a minimum- MAX of 2 drugstore items per person) a few samples are ok too. ☆ All opened items must be labeled ("swatched", "opened", "tried/used"…) ☆ Fragrance if it's in a spray bottle (can be 1/2 used too) & must be wrapped ☆ Nail polish must be tightly closed & bubble wrapped or in a box ☆ Makeup as long as you've cleaned it with alcohol & it doesn't have big fingerprint marks/dents in it ☆ Mascara if it's sealed/ brand new never used ☆ Tools/Brushes/Cases/Bags/Empty Jars as long as they are clean ☆ Anything that is sealed ☆ Skin care items in tubes & bottles Jars only allowed if it's sealed or unopened ☆ Items will be organized in bags by type. Make sure products are wrapped well so they won't leak or break & ruin everything else ☆ Keep non beauty related items to a minimum (please do not overload the box with makeup bags, cases, etc). ☆ every item needs to be inside a plastic bag/ziplock Not Allowed: ☹ Pre-made samples ☹ Taking more than you put in. Keep the Value of items equal ☹ Heavily used items (except for perfume) ☹ Swatching items in the box ☹ Keeping the box for more than 3 days. (USPS does home pickup, so no EXCUSES! ) If you are traveling or something comes up, please let us know ASAP so we can move you on the list. Rules -don't keep the box for more than a few days (ALSO YOU MUST INCLUDE A TRACKING NUMBER it makes it more fun anticipating your turn) -don't put in anything unsanitary -send your address to the person above you -replace what you took with something as nice or nicer -minimal drugstore items (2 or so per person) -don't take all of one kind of item, for example, if there are 3 of one perfume, take only 1 so that others will have a chance to try them -post in a picture and/or text what you took and left (picture AND written description preferred) -package things carefully and put things in ziplock bags -have fun, try some things you haven't tried before -if you think there is a need for more rules, post a reply to this ☆ NO RESERVE ☆ ☆ No Swatching items from the box ☆ UNLESS sealed NO: NOTHING THAT CAN'T BE CLEANED or SANITIZED   1. mariahk83  - 9405 5036 9930 0189 9842 13 2. spacesuit - 9505 5000 1293 4008 0002 32 shipped 1/8 3. killahbabe - 9405509699938116448976 shipped 1/13 4. tigrelili - 9405509699939597212063 shipped 1/22 5. ireneh - 9405509699937299742086 shipped 2/04 6. dasies121 - 9405903699300121845464 shipped 2/08 7. edalaide1 - 9405909699937325250231 shipped 2/13 8. yazmin -9114901159815764939820 shipped 2/20 9. kraezilyunique - 9405903699300130522837 2/24 10. mychoi - 9114901189866921270639 2/28 11. spoiledbrat - mailed and rec'd by OKLady 12. oklady2013 13. carenganda21 - items sent and rec'd separately. 14. kimchikween 15. lizie  16. person11 17. desertrose0706   I'll gladly donate any unwanted items once the box makes it back to me, if anyone knows of a good place to do so in the San Antonio area, let me know (i'll be too new to the area to know much!!)   PLEASE PM THE PERSON PRIOR TO YOU WITH YOUR NAME AND MAILING ADDRESS!  
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sedum
sedum / FRESH FACE / replied
What an awesome idea! Can you explain how this works? I'd love to do this. What a perfect thing to do when you have nice make up but colors don't work, etc.  see post
lilyyy
2014 Sephora Birthday gift!!!
From yahoo:    "The set features deluxe size samples of MAKE UP FOR EVER's Smoky Extravagant mascara and Rouge Artist Natural lipstick in N9."     For the men: Sephora is offering its male Beauty Insiders a reason to celebrate with an exclusive gift from JACK BLACK. The deluxe-sized sample of JACK BLACK Performance Remedy™ Turbo Wash™ Energizing Cleanser for Hair & Body contains rosemary, eucalyptus and juniper berry for a refreshing sensory boost any time of day.
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dajhi
dajhi / NEWCOMER / replied
cant wait to try it   see post
KateLovesYSL
Is there a maximum amount of points you can accumulate in your account?
I did all my Christmas shopping for my friends and family during the 4x the points event. I was also on a low buy for the last two months ( 6 orders only in 2 months!) so needless to say I ended up wanting more and more things as the week long Surge promotion was on. And I kept seeing more things I could buy my friends and family as gifts. Needless to say I went from about 5400 points to 11398.  Psince I am from Canada, the points were not updated correctly to reflect the difference in US and CAN prices.so I had made a spreadsheet that I tracked all my purchases to know what I was buying for whom so I could just gift wrap the box it's shipped in and to keep track of the points that would need to be added to my account. So I sent in emails with the spreadsheet on 3 days to show the missing points for purchases made Augb4,5,6. It took a long time to get a response back and when I finally got a response back about purchases made on Aug 4, they did not multiply by 4 since I was Rouge. This was quickly rectified when I called the Rouge line. Then I still had not received a response about my email about purchases made on aug 5. I did get an email about purchases made on Aug 6 but it was again wrong. When I called the Rouge line again, she wasn't as helpful and questioned why I had made soo many orders. I told her they were mostly Christmas gifts and she asked if they were going to different addresses. I said no, I'm going to mail them myself..it's August, I'm NOT going to be sending out Christmas gifts right now. also, the whole point of customer appreciation week or month and the 4x the points promotion was to encourage spending! On top of all of the things that went in and out of the sale section that made us have to stalk the sale page.  Anyways, I told her I had all the order numbers and the price difference and would gladly walk through each one with her but she said she would look it up herself and email me back no later than last night. Well, that call was made at noonish yesterday and by noon today I still did not get a reply back. In total, I needed 591 points updated for purchases made Aug 4,5,6,7,10.  When I called the Rouge line today, the representative told me he'd be happy to apply my points but when he went to apply them he said he couldn't because I had too many points. He said I would need to spend points before he would add the 591 points. I said that I was saving for a high point perk for next year and he just kept telling me to use 500 pts on the Hourglass point perk even though I said the only Hourglass product I use was the powders and the blush. So he said he would make a note that once I spend points, then the missing points would be added.  Ii have never heard of there being a limit as to how many points we can have in our account... And it seems counter intuitive since sephora encourages us to save points for the 10k and 5 k perks.    My daughter was disappointed that we missed out on the 5 k rewards this time since we didn't get an email until 11:55 am and all the good rewards were already gone. We're hoping to be luckier next year and get a trip or one of the other high point rewards.    So, can a mod or someone please let me know if there is a limit. I don't like how Canadians are always having one problem after another with sephora. I took my time to email and call multiple times and get no response or the weirdest response ever. Thank you
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KateLovesYSL
BEAUTY MASTER KateLovesYSL / BEAUTY MASTER BEAUTY MASTER / replied
Hi everyone,   Good news! Randee was able to have the technical team update my Beauty Insider Points.   With regard to if there is a maximum or not, this is what she... see post
TiaraLucia
I use Makeupforever #18...
What Sephora 10hr foundation matches that?
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TiaraLucia
TiaraLucia / NEWCOMER / replied
Awesome! I'll try it and see how it goes! see post
czikimonkey
Did you get one of the high point perks?
Please share if you got the Bite perk, the Caudalie perk, the Bumble and Bumble perk, the trip, any of the other awesome perks...or (I die now) the absolutely incredible I am so jealous Chloe perk! Excited for some good stories of amazing perks!  
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Kclr16
BEAUTY GURU Kclr16 / BEAUTY GURU BEAUTY GURU / replied
Didn't even hear about that one, would you kindly share? :) see post
beautylover005
Anyone know what comes in the VIBPARTY perk?
majorshopper
SIGHTSEER majorshopper / SIGHTSEER SIGHTSEER / replied
It is gorgeous. I got the bag. Absolutely scrumptuous set of 8 items see post
Jo5287
I can't figure out how to link my account to get my points
I signed up with beauty insider earlier this year. However when I signed up online I can't figure out how to link them. Help! I want to make a purchase.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jo5287,   I can make sure your Beauty Insider accounts are linked! I'm going to send you a private message to get a little more information from you. :) see post
caaitlins11
Acne/Dark Spot Treatments that actually work?
Throughout my teenage years i had horrible pimples and acne, now that i am finally over that stage i am stuck with the annoying acne/dark spots on my face. Does anyone know a product at Sephora or somewhere else in Canada that i can use to help get rid of them? I want something that actually works not just a waste of money.
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sace021
BEAUTY PRO sace021 / BEAUTY PRO BEAUTY PRO / replied
I would agree with lylysa on this.  I can't imagine that they'd include a significant amount of TCA in an over the counter peel or product.  It's very strong and is also... see post
nhunka
Have you been banned from returning items to Sephora?
I have returned 3 items in the past 3 months without receipt. The amount totaled to 45 (at regular sephora) and 30 (at JCP sephora)  so $75 total Do you guys know what the dollar limit on returns is?  Does a return at JCP Sephora count towards returns in a regular Sephora?  I just need to return two more items for which i do not have the receipt. Both were purchased before I got my BI account so there is no way for them to look it up. 
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BB541
BEAUTY WHIZ BB541 / BEAUTY WHIZ BEAUTY WHIZ / replied
Do you mean they are not supposed to use your Beauty Insider ID number? see post
YoYo14
Does Sephora have a credit card?
ThommiP
IT GIRL ThommiP / IT GIRL IT GIRL / replied
This is information I probably didn't need to know, but, er uh, there's a JCP right by my house. :) see post
poornima
Attn fellow-Torontonians/GTAers: We're getting a Muji!
Don't want to post third-party links, but the Globe and Mail reports that Muji will be launching in Canada mid-December with a standalone store somewhere in the vicinity of the Eaton Centre.   As someone who lives in a tiny-ish condo, I am so excited to finally be able to pick up nifty storage for all my pretties without having to rely on ebay.   (The article also reports we're getting a Uniqlo soon. Which I'm just as excited about!)
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fatimamummy
HALL OF FAMER fatimamummy / HALL OF FAMER HALL OF FAMER / replied
I'm hearing alot about it but to be true I don't know much about it. I'll dig down all the details about it in my earliest convenience and I believe I'll be as excited a... see post
DandyLionFluff
VIB Rouge Renewal gift.. Nail polish Formula X in X<3Rouge
Ladies, I just re qualified for Rouge.  Here are a couple of pictures of the Exclusive for Rouges.  Enjoy!!
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michelleshops
BEAUTY PRO michelleshops / BEAUTY PRO BEAUTY PRO / replied
I re-qualified in June and received the polish and whatever samples they had behind the counter.  I didn't know there was a gift and I hadn't seen the polish listed anyw... see post
Tinamaireee
Holiday editions
When do the brands come out with their fall/holiday editions of makeup? 
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ry22
HALL OF FAMER ry22 / HALL OF FAMER HALL OF FAMER / replied
I always start checking starting in September. If I recall correctly the Tarte sets came out in the first week of September last year, but most of them did not go out of... see post
KED2014
WTF BEAUTY INSIDER POINTS NOT WORKING
all of a sudden when i go to purchase my items with 200 points of BI products its telling me BI is currently "unreachable" which i am not very happy about since i am trying to purchase items NOW
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dianabt
dianabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi all,    Please let us know if you are experiencing any other issues or point discrepencies. There are a few updates going on with our site right now but everythin... see post
MegEm
Any Richmond, Virginia BT-ers want to meet up for the Sephora Short Pump opening?
I don't know if anyone is as happy as me that Sephora is FINALLY opening a store at Short Pump, but I was wondering if there is any interest in meeting as a group for some coffee and then hitting the grand opening together and sharing our hauls. I'm not sure what the exact opening date is, but it has to be soon, right?!?!?!?
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MegEm
BEAUTY PRO MegEm / BEAUTY PRO BEAUTY PRO / replied
I called the Short Pump customer service line and they said November 7th-- so far away! see post
BerritaBeauty
The purchase and points aren't showing up but I received the email about them
I received an email for the Argon illuminator saying that my recent purchase was added to "My Beauty Bag" and asking if I wanted to review it. I went to review it right away and my review showed up however the illuminator isn't in recent purchases nor are the points for it showing up. Is there an amount of time we have to wait?
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andyhtrieu
BEAUTY MASTER andyhtrieu / BEAUTY MASTER BEAUTY MASTER / replied
If you just bought it today, it can take a few hours or a whole day for your points to update. If you bought it from Sephora inside JC Penny, it can take longer. You sho... see post
fhgarman
3 Free Samples in Store with Purchase. Really?
Have you seen this box on the Weekly Specials page of the website? I just noticed that it says Online AND In Stores for the 3 samples. I can't even remember the last time I got 3 foil packet samples after making a purchase in a store. Let alone getting to pick them like we can online.   http://www.sephora.com/contentStore/mediaContentTe mplate.jsp?mediaId=11000020&icid2=HomePage_QuickLi ...
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FireSpinner
HALL OF FAMER FireSpinner / HALL OF FAMER HALL OF FAMER / replied
Huh... well I know what i'm going to do, next time I go to Sephora :) (*takes out phone, takes picture of screen - focuses on the snapshot above*   And done! Next tim... see post
grayreb
New Sephora Favorites Beauty 101 Set
I went into my Sephora inside JCP today and found this new set. It was 32 dollars and the bag was pretty full of deluxe size items to try.
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bratknits
HALL OF FAMER bratknits / HALL OF FAMER HALL OF FAMER / replied
Probably just JCP the stand alone stores and website don't sell StriVectin anymore. see post
missrmessner
List Your Foundation Shades
So, I thought this would be a really useful thread. Only in the past year have I started wearing foundation every day and am looking to expand my collection, but sometimes color matching is really difficult, especially since certain brands are sold in certain stores which are difficult to get to in-person. I thought everyone could list the foundations they have found that match their skintone, which can help others who are in the same shade range as them. Also, if you see someone posts with the similar shades to what you wear, you can suggest more colors that could also work for them!   I have found good matches with: Bobbi Brown Skin Foundation - 00 Alabaster Nars Pure Radiant Tinted Moisturizer - Terre Neuve Givenchy Photo'Perfexion Fluid Foundation - 1 Perfect Ivory Slightly too yellow for me: Jouer Matte Moisture Tint - Porcelain Bourjois Healthy Mix - 51 Tarte 2-in-1 Foundcealer - Fair Slightly too dark for me: NARS Sheer Glow - Mont Blanc
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emmohh
BEAUTY WHIZ emmohh / BEAUTY WHIZ BEAUTY WHIZ / replied
Oh this is fun!   Perfect/Flexible Matches: NARS Sheer Glow - Syracuse Giorgio Armani Luminous Silk - 8 Estee Lauder Double Wear BB Glow Moisture Makeup - Intensit... see post
soccergurl05
Canadians shopping on Sephora.com please read
I'm not sure if this is common knowledge, but I just found out so I thought I would share with fellow Canadians who frequently purchase from Sephora online. When you make a purchase online, even though you are paying the Canadian price (which is generally a big difference), only the USD amount will be counted towards your spend total. Which means to maintain your status, for instance VIB rouge, you are spending way more than the $1000 CAD required to become a VIB rouge. Am I the only one who thinks this is unfair? I make purchases both in store and online, but I frequently place orders online due to the free shipping perk for rouge members, so to find this out sucks.  I contacted Sephora's support team and they told me "Unfortunately our system does not have a way to override the spend total for our Canadian clients, as our point system is based on the USD price" so I guess we are out of luck. Sucks to be us Canadians   I love sephora, but I guess I will have to stick to purchases in store from now on (which means I have to cancel the one I am currently placing lol), if I want to ensure that I qualify for Rouge again next year. 
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StyleLynn
HALL OF FAMER StyleLynn / HALL OF FAMER HALL OF FAMER / replied
I've been aware of this for awhile and just kind of sucked it up. The points part irritates me more than anything because I know I will hit Rouge with our without the am... see post
ashowee
GWPs
Dear Sephora,   Maybe consider putting together larger GWPs for spending more money...like the OTHER stores... Who is with me?
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calcutta
BEAUTY BOSS calcutta / BEAUTY BOSS BEAUTY BOSS / replied
Yes please! see post
thegoosegirl42
Returning point perks
My mother returned my point perks on accident, so will Sephora send them back or are they lost forever?
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etscore1
BEAUTY MASTER etscore1 / BEAUTY MASTER BEAUTY MASTER / replied
I also think about what a "no return" policy would do in terms of customers making decisions and just everyone's overall happiness with their purchases if returning wasn... see post
lilmissmodel14
AUGUST APPRECIATION: BEAUTY INSIDER/VIB/VIB ROUGE ?
Hi all ! I know that August is one of the best times to shop at Sephora because of the great perks, extra points and all those goodies. Has anybody heard anything about this yet? Any posters or in-store sightings? I'm so excited and we're one week away and I haven't heard anything yet! Ah !!! Doesn't 2x, 3x, or 4x (depending on membership) sound awesome? I really hope that Sephora hasn't forgotten...Hoping for bigger and better things this year, not to say that last years wasn't too shabby itself.    Let's end this with a question: Q: What was your favorite perk/part/time of August Appreciation Month?    My answer: I love the whole month, even though promos change weekly, I loved the VIB Bag w/samples and the 3x points, pretty sweet
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Heatoyos1
HALL OF FAMER Heatoyos1 / HALL OF FAMER HALL OF FAMER / replied
I am a VIB, and was able to add the VIB bag to my cart by entering the code "VIBPARTY" in the promo code box in check out.    I received an email about the 2x, 3x, 4x ... see post