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Linking VIB card to Sephora account
Hello, could someone please help me with linking my VIB card to my online account? The online account is not linked to my old beauty insider card either.
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I need help linking my VIB card to my online account.
NatalieeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Jadyorou, I can help you out with this! Sending you a PM now. see post
Rewards Bazaar point calculations
has anyone done the math on the point value per dollar spend yet ?? I'm curious to see what rewards retain a better value . 
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Tarte Holiday 2016
Anyone knows when the Tarte holiday 2016 collection/sets will be available in stores and online for Sephora Canada? The collection was supposed to launch last tuesday, same time as the US site but nothing is up for Canadians :/    thanks! kary
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BEAUTY MAVEN Kary9999 / BEAUTY MAVEN BEAUTY MAVEN / replied
Thank you so much for the info! ;)  see post
Late Sephora Birthday Gift
Hello Sephora! I had a super busy Spring and Summer with school and finals. My birthday was in April and I forgot to pick up my Sephora birthday gift. Since it is September, would I be able to pick it up now?  
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NatalieeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @babypeach,     Sure! I'll PM you now for more info on how to do so :) see post
im young and wondering where i should start
im already have a second skin foundation powder and the basics but i want to know some inside stuff so i dont end up with a cakey face. im just really looking for advice
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NatalieeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @brookelover3!   I'm gonna go ahead and jump on the same train everyone else is on and say skincare is a must! Starting out with good skin helps alot just becaus... see post
How do I link my current VIB rewards account to my online account???
I'm certain I have a decent amount of point on my current VIB rewards card. How do I link my current card to my online account???    
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JessHernandez,   I can assist you with this! I'll send you a PM now!   Always, Danee see post
Points and YTD Spend
Hi, I am getting extremely frustrated with how the points system is working out. Originally in January, I linked my card to my email account. Recently, my YTD spend did not update from $347 to $359 so that I could become a VIB. After I had emailed customer service to reconcile the accounts, it is now not showing any of the purchases I have made this year and that my YTD spend is only $12. Having spent such a large sum of money on products from Sephora, I find this very disappointing and annoying. Is there any way to fix this without me constantly have to try to fix the two accounts and go back and forth and lose the YTD spend on my previous purchases every time?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Darany,   I am very sorry for the inconvenience. I will send you a private message, so I can help you with this. Please check your messages when you have the ch... see post
Is there any real reason to make VIB Rouge?
I am $261 away from making VIB rouge . I have an expensive item $300 that I am thinking of purchasing. Both Ulta and Sephora sell this item. I am trying to figure out if I should just buy from Ulta to get my points or get from Sephora to hit VIB rouge status. IS there any real benefit to being rouge (other than access to sales a few days faster) most products I would buy at sales do not sell out anyways so whats a few days. Thanks,
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BEAUTY BOSS JayJayyy / BEAUTY BOSS BEAUTY BOSS / replied
If you can save most of your major purchases until this time of year, the Sephora fall sale is nice because you get a higher percentage off than regular VIB. Other than ... see post
Birthday
I just signed up and it put the wrong birthday for me. Mine is September 20,2000 not September 9. Do you think you can change that for me. 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ameyers967,   Happy early birthday!   Looks like someone on the phone has already helped you out with the birthday listed in your profile! You're welcome to r... see post
Sephora Favorites: Scouted by Sephora -CANADA
Hello can someoe confirm if the Sephora Favorites: Scouted by Sephora set would be available in Canada , thank you Spoiler (Highlight to read)      
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tsvetelina,   There are no plans to carry the Scouted by Sephora set on our Canadian site as it's not compliant with regulations. see post
I made a purshace of 95$ before tax and since I am VIB i thought I would get 3x the points and i did not! HELP?!
BEAUTY BRAINIAC poppylips / BEAUTY BRAINIAC BEAUTY BRAINIAC / replied
Hey girl! I had the same issue yesterday, my points weren't added immediately so I thought something was wrong. A few hours later and my points balance is way up. :) see post
Purchase - but no 2x points
I just made a $51 purchase - it says I've earned points, but shouldn't it be 102 points (2x points for beauty insiders)???
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NatalieeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @poppylips,   As @TrysBeautyItems and @jemlymentioned, your bonus points will post to your Beauty Insider account within 24 hours of purchase. If they are stil... see post
Hi guys, are there any Sephora locations that sell Natasha Denona in store?
I just want to swatch her eyeshadows lol
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NatalieeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi alexvtol,   At this time we're unable to confirm an exact date Natasha Denona will be launching in-stores, but PLEASE stay tuned and check back for updates ;) see post
Birthday gift
my birthday was last month and I didn't get my birthday gift because I thought you had to make a purchase and didn't need anything till now! Is there a way to get it still ?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Alyssa2315,   If you are going into the store, the cast members should be able to still provide you with a birthday gift. Simply provide your Beauty Insider inf... see post
Shipping delay?
Is there a shipping delay?  Because I ordered last Saturday, Sept 10th in the morning, and my card was already charged.   I usually get shipping notification the next day because I'm in PA and the nearest warehouse is the Maryland one. my order says still "in progress"
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BEAUTY PRO eastakrongirl / BEAUTY PRO BEAUTY PRO / replied
I feel your pain. I find flash shipping so frustrating! I rarely get things within 2-3 days. This week, I ordered a on Tuesday morning and it's not scheduled to arrive u... see post
hi! how can i add my instore card to my online account?
JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Daniela1992,   I will send you a private message so that I can help you with this. Thank you.   Best Wishes,   Janean see post
2 ACCOUNTS
Hi! How can I combine points from my Beauty insider card to my VIP card?  
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Linhxinh,   I can look into this for you. I'll send you a PM soon!  see post
points on beauty insider
Hi, I have forgot to use my beauty card at sephora after spending over $100 dollars. Is there any way I can get those points added on to my account?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mayaramattos,   I can help with this! I'm going to send you a PM. Please check your inbox when you have a moment. Thanks!   Best, Mali  see post
Change my birthday on Sephora
Hi, I was wondering how you can change your birthday for Beauty Insider? I randomly entered it and I would like to change it to my real birthday (November 13th).
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi racnroll,    I went ahead and updated that for you :)   Best, Mali see post
MYSURPRISE promo code doesn't work
Hi, i am a beauty insider and I have $50 merchandise in my bag and i try to get my beauty insider appreciation sample bag but when i go to use the promo code it says "Must purchase $35 of merchandise in order to qualify. Offer only available with U.S. orders" Can that be fixed? Thank you
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lindyd / FRESH FACE / replied
I placed an order on line for over $50 and never received " MYSURPRISE" as well as my three free samples. I called Sephora and they informed me that I would have to go t... see post
appreciation event points question
I'm a VIB and I checked on my points today that  I am only getting 2X points,   it's supposed to be 3x for VIB right?
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HALL OF FAMER notcreative / HALL OF FAMER HALL OF FAMER / replied
They are separating the points, so the base goes on one line and the bonus on another. If you do not see one line with your base and a second line with double the points... see post
I'm a beauty insider and I didn't get 2x the points (as advertised) in my last online order (9/10).
I'm a beauty insider and I didn't get 2x the points (as advertised) in my last online order (9/10). Can someone help me with this?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Paige11111111, You should see the extra points update within 24 hours :) see post
Merging my VIB Rouge account to my online account
So I called customer service to try to merge my in store VIB Rouge account to my online VIB account. My accounts have been merged but my online account still says I'm only VIB, not Rouge. The whole point of me merging my accounts was to be at Rouge status. Does anyone know why this is? My points have been added to my online account but apparently not my purchase history. Help please!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi GabyEE, I will send you a message to help. see post
Will Sephora still have the 15%-20% discount in early November?
I am confused because they've already started the other beauty event this month? Please clarify? Thanks!
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Danielle0527, We aren't able to give out dates for upcoming promos, so please stay tuned and keep an eye on your emails! see post
Beauty Insider Card
I've seen people asking the same question as me: how to add your vibe card to an existing Sephora.com account but no answers when I make purchases in store my email is linked to my card but online I can't seem to access it. Please help!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi amberdawnnn,   I can help you link your BI card to your online account for you! I'll send you a private message now.   Always, Danee see post
VIB Rouge
How does one re-qualify for the VIB Rouge? Do I have to spend another 1000$?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi auroramua,   I can check to see what your year-to-date spend is for you so you'll know how much more you need to spend before 2017 in order to re-qualify. I'll se... see post
Sephora prices increased
Ok i know im not going crazy. Every item seems to have incremented in price. The Born This Way foundation used to be $38 and its now $49. That $11 more! What is going on? The KVD Shade + Light pallettes were $46 and they are now $55. Why?
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BEAUTY BOSS teenageparasite / BEAUTY BOSS BEAUTY BOSS / replied
Welcome to my world  😿 see post
Generation Beauty by Ipsy 2016
Has anyone been to the Generation Beauty Ipsy event before?  Anyone going to NY this year?    I'm trying to decide if I should go with my daughter - it's being held on my birthday and it's two weeks before my daughter's birthday and I thought it might be a fun experience for us. My daughter is only 12 though - the FAQ says all ages are allowed.    Any thoughts on this event? 
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BEAUTY WHIZ Kristenhami / BEAUTY WHIZ BEAUTY WHIZ / replied
@dguest Thanks so much!  It sounds like fun.  I'm going to talk to my daughter tonight and see if she is interested (I know she will be lol!) We love makeup and beauty ... see post
relieved my PLAY box and absolutely loved the Make up forever 1-544 pink granite color but just can't find it anywhere. Do you sell it?
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LAFL, Yes we do! You can find it here :) > http://www.sephora.com/artist-shadow-eyeshadow-and-powder-blush-P387670?skuId=1623297&icid2=products%20grid%3Ap387670 see post