Hello! I went to Sephora inside JCP today and purchased two items. I had a coupon for a free gift with purchase which I redeemed. The lady was extremely nice and asked me if I wanted to redeem any of my points, to which I replied no because none of the perks were interesting. After I got home in the evening I noticed that 100 points were missing from my account. I thought it was a glitch so I waited to see if it would be corrected. I checked again a couple minutes ago and the points are still missing. I'm very annoyed because this is not the first time this happens, if I knew the GWP would cost me 100 points I wouldn't have asked for it. I wrote about my experience in the past at the same Sephora and the fact that they charged me 200 points for two GWP that were free. At this point, I don't care about the points I just hope this doesn't happen again. The lady was very sweet and my experience was pleasant. I just wish Sephora inside JCP stops deducting points for GWP that clearly state FREE in the flyer. It went from free to free with purchase and now it's free with purchase but might cost you 100 points... Thank you.
Hi, I have a question about my points here. I purchased a foundation last week at Sephora store, but just now when I checked on my account online, I got 0 points. I thought I could get points from what I spent, am I correct or do I have a misunderstanding of the policy?
I have a physical Beauty Insider Card that I use for in store purchases and I also do online shopping. (Because I love Sephore more than I love my cat...) And I was wondering if there's a way to combine the two? Thanks!
I am currently a VIB member but with a different email I believe. I got some coupons once getting awarded the VIB status, but when I try to use the coupons online it doesn't let me use them because it says I haven't reached that status. I'm assuming my points aren't connected with my account, perhaps because it isn't the same email? But I logged on with my old email to see if I can use the points but it still says I can't. Can someone please help because these offers say they will expire a month after being awarded the VIB status and I really don't want to miss out on these deals.
I made a purchase, in store, 5 days ago. I gave my email address at check out, but my beauty insider points are not showing on my account. I still have the receipt. How do I go about getting the points added?
Can my non beauty insider friend join me for a beauty insider event? I have beauty insider. She doesn't really shop at Sephora, and I think she's going to Sephora for the first time, which is why is she coming with me to the Urban Decay event at Sephora.
Hi, I received a VIB card yesterday at a Sephora at Northpark, Dallas but when I sign up with my email online, it doesn't show me my purchase history. I'd be glad if I could receive some help regarding this issue. Thank you.
I registered for a Beauty Insider card about a month ago at a Sephora store and since then I have made a few purchases at Sephora using my card, assuming I would earn points. However, when I checked my online account on the Sephora website, it says I have 0 points? But I know for a fact that I do have points on my card!! Can someone help me connect the two accounts and fix this issue?
I have had a Beauty Insider card for a while, but recently visited my local Sephora and didn't have my card on me. The sales representative couldn't find me in the system even with my name and birthday, so she gave me a new account and a new card to put my points on. I now have two Beauty Insider accounts under the same name. I used the newer one to create an online account, but my old one has a lot of points on it! Is there any way to transfer the points from an old account to a new one?
Hi guys, I just wanted to put this out there since I know that people were disappointed that they couldn't get reservations or that it was not available in their area - let me assure you, not worth your time. So here's the invite: And here's the fine print -"First 100 guests will receive a gift bag. This is an exclusive event" Sounds great, right? All lies. After driving through San Jose rush hour traffic to get there, I was told I had to buy two Tom Ford products to get the bag. Eyeshadow is $60, lip color is $52. AKA it's not some exclusive event- it's just an inconvenient and expensive GWP. The "personalized" beauty treatment? They have out two shades of eyeshadow, two shades of lipstick, one bronzer trio. You get either "neutral" (bronze eyeshadow/nude lip) or "not neutral", (other eyeshadow/color lip)with no foundation or concealer. Takes about 3 minutes. It's like going to the Tom Ford counter, but worse, since there's no effort to match what colors are more flattering to you, and there's a ton of people waiting so you feel rushed. Cocktails? Cheap-o sparking wine in tiny plastic cups. Plus, the store is open and doing normal business around you - nothing exclusive about anything. Zero point to this whole thing. Anyhow, that's my rant, hope it takes care of someone's FOMO.
How do you add beauty points from a previous purchase? When i bought my product at the Sephora store inside JcPenny the lady asked for my email and i gave it to her but they did not transfer onto my account. Im wondering if i still add them or if the points are going to waste?
Hey recently I bought Naked palette and last year I bought GHD hair straightener. But it didn't add up the points to my account although I received Sephora VIB and Sephora Beauty Insider card. It only display points for my online purchase
I can't figure out why my points on my beauty insider card online shows I only have 42 points but I know for a fact I have more then that as the 42 points is what I ordered online, I buy more things in the store... can someone help ? it's so frustrating.