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Points deducted after getting a free GWP from Sephora inside JCP
Hello! I went to Sephora inside JCP today and purchased two items. I had a coupon for a free gift with purchase which I redeemed. The lady was extremely nice and asked me if I wanted to redeem any of my points, to which I replied no because none of the perks were interesting. After I got home in the evening I noticed that 100 points were missing from my account. I thought it was a glitch so I waited to see if it would be corrected. I checked again a couple minutes ago and the points are still missing. I'm very annoyed because this is not the first time this happens, if I knew the GWP would cost me 100 points I wouldn't have asked for it. I wrote about my experience in the past at the same Sephora and the fact that they charged me 200 points for two GWP that were free. At this point, I don't care about the points I just hope this doesn't happen again. The lady was very sweet and my experience was pleasant. I just wish Sephora inside JCP stops deducting points for GWP that clearly state FREE in the flyer. It went from free to free with purchase and now it's free with purchase but might cost you 100 points...   Thank you. 
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HALL OF FAMER ZombieMetroAnt / HALL OF FAMER HALL OF FAMER / replied
I've noticed this happens when they scan the item instead of the barcode on your promo.  Scanning the item will deduct 100 points - but fortunately, when calling CS, the... see post
points
Hi, I have a question about my points here. I purchased a foundation last week at Sephora store, but just now when I checked on my account online, I got 0 points. I thought I could get points from what I spent, am I correct or do I have a misunderstanding of the policy?  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Yu12, Yes, you definitely should have received points for your store purchase. I'll send you a message for more info. see post
Please connect my Beauty Insider Card to my Online Account
I have a physical Beauty Insider Card that I use for in store purchases and I also do online shopping. (Because I love Sephore more than I love my cat...) And I was wondering if there's a way to combine the two? Thanks!
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Mrr2016,   I will send you a private message. Please check your messages when you have the chance.  Thank you!    Best Wishes,   Janean see post
HOW CAN I CONNECT MY BEAUTY INSIDER CARD TO MY ONLINE ACCOUNT?
I signed up for a card in-store and just now decided to create an account online. I also changed the email associated with the account.
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @sherilynn12,   I will send you a private message, so that I can help you with this. Please check your messages when you have the chance. Thanks!    Best Wis... see post
VIB STATUS ON ACCOUNT
I am currently a VIB member but with a different email I believe. I got some coupons once getting awarded the VIB status, but when I try to use the coupons online it doesn't let me use them because it says I haven't reached that status. I'm assuming my points aren't connected with my account, perhaps because it isn't the same email? But I logged on with my old email to see if I can use the points but it still says I can't. Can someone please help because these offers say they will expire a month after being awarded the VIB status and I really don't want to miss out on these deals.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jessicadzg96,   It looks like your BI card is not linked to your online account! I will send you a private message so I can help you link them together.   Alw... see post
Purchase points addition now?
I have made purchases twice but joined beauty insider today? Would my earlier purchase points be added now? or how?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Namt,   I will send you a private message to assist you with this :)   Always, Danee see post
3 free samples
How to get the 3 free samples - the info I got in sephora email? Is it online only?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Namt,   darkiceis is correct :) We include 3 complimentary samples with every merchandise order. To view our current samples, please visit the following link:  ... see post
Did not receive Beauty Insider points
I made a purchase, in store, 5 days ago. I gave my email address at check out, but my beauty insider points are not showing on my account. I still have the receipt. How do I go about getting the points added?
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BEAUTY WHIZ pedsNP / BEAUTY WHIZ BEAUTY WHIZ / replied
I just call when this happens as a glitch.  see post
Beauty Insider Points
I recently made a purchase and still have not received my points. This is the second time this is happening and I need help with this. Thank you!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi simtak,   I can take a look into this for you and add the points for you now. I'll send you a PM! see post
Beauty insider events (not VIB)
Can my non beauty insider friend join me for a beauty insider event? I have beauty insider. She doesn't really shop at Sephora, and I think she's going to Sephora for the first time, which is why is she coming with me to the Urban Decay event at Sephora. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ski14,   It should be fine to bring your friend to the event but I definitely suggest contacting the store directly to confirm. Thanks :)  see post
Can't any redeem my birthday gift
So I'm trying to get my birthday gift but it's not showing up in my cart and I haven't received the email either normally I just click that to redeem it what do I do
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi JazzyJasmineF,   I checked your Beauty Insider account and it looks like your birthday is a few months away! You can redeem your birthday gift in the two weeks be... see post
beauty insider points
hi! my friend helped purchase something for me but forgot my beauty insider card. would i be able to add the points in? thanks 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jessie6,   I'll send you a PM about this! see post
MY BEAUTY INSIDER ACCOUNT DISAPPEARED
I have the Sephora app on my phone I checked yesterday my beauty insider points and when I went on right now it says I have 0 & is asking me to reapply for a card. Can someone please help? 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SheilaLanza4,   I responded to your other post here:   http://community.sephora.com/t5/Acne/Beauty-insider/td-p/2498047   Always, Danee see post
Transferring Sephora Beauty Insider Points?
I have two sephora beauty insider accounts, and I would like to transfer over the points from my old account to my new account. Please help!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kaejae - I'll send you a PM to help you out with this! see post
Facing difficulty finding my purchase history online
Hi, I received a VIB card yesterday at a Sephora at Northpark, Dallas but when I sign up with my email online, it doesn't show me my purchase history. I'd be glad if I could receive some help regarding this issue. Thank you.
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mominion, It sounds like you may have two accounts, I will be happy to help you combine them. I will send you a message for your info :) see post
i have a physical Beauty Insider card but on my online account it shows i have 0 points, how can i sync them?
MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Liquek,    I would be happy to assist you with this. I'm going to send you a private message. Please check your inbox when you have a moment. Thanks!   Best, ... see post
No beauty insider points
My account online and my card are not connected in need help getting my points and connecting them.
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi shroomofthaloom,    I would be happy to help you with this. I am going to send you a private message. Please check your inbox momentarily. Thanks!   Best, M... see post
Beauty insider card not sync to online account , help please.
My beauty card is not synced to my online account, can someone help me with this? It says I have 0 points.  Help will be greatly appreciated. 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Brendaa15,    I can help with this! I am going to send you a private message regarding this. Please check your inbox when you have a moment. Thanks!   Best, ... see post
Men's Birthday Gift 2016
Does anyone know what the men's birthday gift is this year? Can't seem to find any current information online. Thanks!
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BEAUTY BOSS Kay522 / BEAUTY BOSS BEAUTY BOSS / replied
Nope, MJ and Fresh are the only options available. see post
My beauty insider card and online account are not connected?
I registered for a Beauty Insider card about a month ago at a Sephora store and since then I have made a few purchases at Sephora using my card, assuming I would earn points. However, when I checked my online account on the Sephora website, it says I have 0 points? But I know for a fact that I do have points on my card!! Can someone help me connect the two accounts and fix this issue?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi wegane,   I can assist you with linking your accounts! I'm going to send you a PM now ;) see post
Is there any way to transfer Beauty Insider points from an old account to a new one?
I have had a Beauty Insider card for a while, but recently visited my local Sephora and didn't have my card on me. The sales representative couldn't find me in the system even with my name and birthday, so she gave me a new account and a new card to put my points on. I now have two Beauty Insider accounts under the same name. I used the newer one to create an online account, but my old one has a lot of points on it! Is there any way to transfer the points from an old account to a new one?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BrennahK,   I'll be happy to link your accounts together for you! I will send you a PM in just a moment.   Always, Danee see post
Fragrance Sets
Hello, do fragrance sets purchased at sephora inside JCP disqualified from 3x BI points? I made a purchase and did not see the points in my account nor in my purchase history. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jrod18,   The points should have been counted for your fragrance purchase at Sephora inside JCPenney so I'll send you a private message now so I can look into thi... see post
VIB Rouge Tom Ford Event: Total waste of time, continuing Sephora's perfect record of getting our hopes up for nothing
Hi guys,   I just wanted to put this out there since I know that people were disappointed that they couldn't get reservations or that it was not available in their area - let me assure you, not worth your time.   So here's the invite:   And here's the fine print -"First 100 guests will receive a gift bag. This is an exclusive event" Sounds great, right? All lies. After driving through San Jose rush hour traffic to get there, I was told I had to buy  two Tom Ford products to get the bag. Eyeshadow is $60, lip color is $52. AKA it's not some exclusive event- it's just an inconvenient and expensive GWP.   The "personalized" beauty treatment? They have out two shades of eyeshadow, two shades of lipstick, one bronzer trio. You get either "neutral" (bronze eyeshadow/nude lip) or "not neutral", (other eyeshadow/color lip)with no foundation or concealer. Takes about 3 minutes. It's like going to the Tom Ford counter, but worse, since there's no effort to match what colors are more flattering to you, and there's a ton of people waiting so you feel rushed.   Cocktails? Cheap-o sparking wine in tiny plastic cups.      Plus, the store is open and doing normal business around you - nothing exclusive about anything.   Zero point to this whole thing. Anyhow, that's my rant, hope it takes care of someone's FOMO.
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BEAUTY GURU rbkh / BEAUTY GURU BEAUTY GURU / replied
I also went to the NYC one; it was well run compared to your Bay area experience (sounds horrible!) and a nice 30 min detour on the way home -- the gift card covers my t... see post
Beauty Insider points
How do you add beauty points from a previous purchase? When i bought my product at the Sephora store inside JcPenny the lady asked for my email and i gave it to her but they did not transfer onto my account. Im wondering if i still add them or if the points are going to waste?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kendreamorales,   I am going to send you a private message so I can look into this for you. Please check your inbox when you have a moment. Thanks!   Best, ... see post
Reward Points
Hey recently I bought Naked palette and last year I bought GHD hair straightener. But it didn't add up the points to my account although I received Sephora VIB and Sephora Beauty Insider card. It only display points for my online purchase
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Sugandhi,   You might have two accounts that need to be linked together! I'll check into this and send you a PM soon. see post
My In-Store Purchases are not showing up in my purchases and points section.
Hello,today i made a big purchase in the story but some of my items is not showing up  and my points is not showing up as well. Im almost a VIB. helllppp!
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mmaribarros,   As bansheebeatt mentioned, it can take up to 24 hours for your points to update on your account. However, I would be happy to double check for you!... see post
points not transferring
for the past couple of times, my points haven't transferred to my account and it's getting quite annoying could anyone please help me get them transferred? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi polarizesophia,   I'll take a look into this for you and send you a PM soon! see post
Beauty Insider Points Program
I can't figure out why my points on my beauty insider card online shows I only have 42 points but I know for a fact I have more then that as the 42 points is what I ordered online, I buy more things in the store... can someone help ? it's so frustrating.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shawnaaaa,   I'm so sorry for the confusion! It sounds like your Beauty Insider card is not linked to your online account. I'm going to send you a private message... see post
Beauty Points
 I forgot to show my Beauty Card when I made a purchase. Will I still be able to redeem my points? (I still have the receipt )
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Samdlav,   I'm sorry about that! I can add those points to your account for you now - going to send you a PM so I can assist you :) see post
summer minis promo
Is it just me or I can't choose my sephora summer minis, it just shows 2 out of the 11? ( Marc Jacobs Mod Noir & Vita Liberata self-tan oil)
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi creeeestal,   Unfortunately, as Nerisai mentioned, those were only available while supplies lasted and are no longer available. Sorry about that :(  see post