Recently, I have noticed a significant delay in all my orders from Sephora. My most recent order has been " Electronic information submitted by shipper" since Dec.09 and no updates ever since. I'm wondering am I the only one? How long does it take for Canada Post to update your recent Sephora order?Thanks!
These are new and I ordered the shade "Pink About Me." It's a sheer raspberry jelly-like gloss with a faint sweet smell that feels fantastic on the lips-- lush and soft. The gloss faded after a couple of hours but tints my lips a nice vibrant pink color. It has lovely packaging and the wand is the new kind that dips in the middle, making application fun. I really like these and might check out more colors, especially in the spring. Here are some photos and a swatch! (Forgive the pictures--it's been a loonnggg week!!) If you get one of these please post your swatch here!!
I've noticed this before but just ignored it because I thought my account would automatically update but when I went onto my account today to check if my points have been updated because I made a purchase today using my Beauty Insider card, it hasn't updated. It's weird because when I use my email to make a purchase at the counter, my points are automatically updated, but when I give my Beauty Insider card, they aren't updated. Anyone know how I can update this? I would really like my points, thanks.
Which promo codes sucked you in right away this year? Any you regret not getting? I literally made an order as soon as I saw the RougeSkin promo code for the 3 Algenist products. Too bad it was one time use only. Also loved these ones: RougeDior --dior mini Montaigne eyeshadow quint (I use this one zoo much!) Lashlove-dior lash primer and mascara (loved the lower minimum spend required for 2 products. And the lash primer is my HG) I regret not getting the promo that gave the 3 BareMinerals products (lipstick, cheek colour and something else)--I was trying to stay on a no buy!
Now that the year is almost over, I thought it would be fun to share which point perk each of us enjoyed the most and why. (e.g. love the product, thought the packaging was cute etc) Alternatively, which point perk did you redeem that you regret or felt wasn't a worthwhile use of your hard earned points? Also, what would you love to see as a point perk next year? My favourite point perk was the Algenist Retinol firming and lifting serum soo much that I redeemed 20 of them for myself and to share with family and friends. Its cleared up acne, lightened up sun spots and I feel that my skin is in an overall better condition since I started using it. The point perk that I felt was a waste was the recent Canadian only Hourglass mini lipstick. Sure, mini lipsticks are cute and all but this one came with such a small amout of lipstick and was shaped wider but shorter so it felt like there was less product and also the packaging felt cheap (unlike the Guerlain mini lipstick) For 2015, I hope Sephora will make more point perks that are higher value (like the 1000-10000pt ones) available on a more regular basis (anything is better than something offered once a year that isn't even announced!) and offer an opportunity to trade points for $ off a purchase.
I was just about to place my oder and use my $15 dollar off 50 coupon that i received as an email. The email has dissapeared and isn't in any one of my mailboxes anymore, including deleted, on my cellphone, desktop, junk etc. I've spent about 20 minutes searching for the coupon in my e-mail and it is no where to be found, this is really frustrating.
Did anyone ever receive an email from Sephora asking them to take a survey about their loyalty program? The message I remember receiving said that they would give you 100 points for taking the survey. I took the survey, but now I don't see the extra 100 points credited to my account and I can't even find the email. I'm starting to question my recollection of events! It was so vivid though -- they asked where you shopped at besides Sephora, they mentioned all the major department stores and Ulta, and then they asked what kinds of rewards you'd prefer. I was adamant about preferring rewards that were "unique experiences" -- their example is an event with Bumble & Bumble where B&B takes the reigns and does an educational presentation. I feel like Sephora is never going to match (either by choice or ability) the GWPs that you get at other retailers. Never in our lives our we going to see 'Spend $125 and get $150 in free samples.' I also don't feel like they'd ever compete with Ulta in terms of being able to redeem points for dollars off of purchases. Anyway, did anyone else get this email invitation to the survey? If you did can you let me know when it was sent so I can try to find it? Thanks!
Sephora is one of my favorite stores to shop at!!!!! and ive made alot of purchases at sephora and always used my beauty insider card. but my points are never avalible!? is something going on to be causing the issue? please help. thank you
A few months ago I noticed that there were purchases made on my account (not using my cc card) that were not made by me, I contacted Sephora's Customer Service to see what was happening and was told that someone else's purchasing were being added to mine as we had similar names. This continued on for a while and then I received an email noticed that stated I had changed my email (the other person had changed the account to hers). So I once again contacted Sephora to see what was happening, the agent over the phone was only able to change the email back to my account, but could fix the remaining issue that there was another account linking to mine. Then, the other person was able to place an order to Sephora.com using my account again and started using my hard earned points. At this point, I again called sephora 4 times to fix the issue that our accounts had been linked at that I do not know who the other person was. So after, getting my account transferred as a new account supposedly separating the accounts, I logged back on and had zero points and no VIB Rouge status (after spending over 2k this year). I called again, and explained the whole situation again, this time the person copied the old account to the new account at this point I had given the agent my old BI number from 8 years ago (how I managed to keep that card, I don't know!) and my Rouge number. This time, I got another a email to reset my password, but I noticed that the BI number listed on the account page wasn't mine, so I called again to see what happened. The agent this time did not know why that was happening - the agent stated that she would contact the backend folks to research the issue and get back to me in 3 business days. Over a week has passed and no word. I just checked my account and now my points have been depleted down by 1000 points - needless to say, I've very frustrated with this experience and I can't understand how this would happen! The agents I've spoken to have all been very nice, but after 4 calls - my account is still being used by someone else and I'm just so angry since I spent the money to earn the points and it's being redeemed by someone else. Has anyone had this issue? I don't want to stop shopping at Sephora because I've generally had good experience with my shopping trips, but at this point, I'm at loss. I'm going to see if I have time tomorrow to call again...
I’ve spent over $350 dollars this year at Sephora and I have not seen any of those points online, I always assure myself to give my card when making a purchase at Sephora, I really should have been a VIB rouge months ago. This is upsetting for me, and I do have all my receipts from the money I have spent there.