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Purchase Not Showing Up On Beauty Insider
I made a purchase yesterday at Sephora with my Beauty Insider Card. I've yet to see the purchase show up. I already called and got my card account and my online account merged, but all I can is 150 points were added but nothing else. This has happen before in the past, where my purchases don't show up sometimes when I go into a Sephora (online no problems). Is there anyway I can get this resolved without having to returning my product and repurchase it? 
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Too Faced Peach Palette - Surprise Shipment
Thank you to my local Sephora for calling me when a small, unexpected shipment of the Too Faced Peach Palette came in!! I got mine today!!! (And it's May 4, 2016)
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Great, thanks for letting me know :) see post
two beauty insider accounts
Hi! So I am pretty sure that I have two beauty insider accounts and I was wondering if there was any way to link the points from both of them together? thanks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi elizajenkins,   Yes, we can combine your accounts for you! I'll send you a PM to help. see post
Wrong Email Linked to VIB
I forgot to ask the sales associate to update it when I checked out and I urgently need it updated so I can use my rewards before my senior prom this Saturday! I just need my card linked with the correct email. Please help. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kat1216,   I can assist you with this! I'll send you a PM now!   Always, Danee see post
VIB Card?
My most recent purchase finally qualified me for VIB. So I go in store to get a card it will be linked to my account with all my points right? I don't even have a Beauty Insider card, cause I had signed up online. So I just want to make sure I can get a card in store and it will still have all my info on it. Also when I get my card I can get the VIB welcome kit in store too right?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ThatGurl16,   Congratulations on qualifying for VIB! If you receive a VIB card in store, the Cast Member can link this to your registered email address. Please be... see post
Has anyone else had issues receiving their VIB Rouge Welcome Kit?
I've tried in-store and online since December! Not really sure why there hasn't been stock every time I try. It's not a big deal but like don't offer things if you don't plan on giving them out. 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ksandy33,   Sorry to hear that you are having trouble with this! I can certainly look into this for you. I am sending you a private message regarding this. Please... see post
Possible problem with two beauty insider accounts
I recently went in to sephora to make a purchase, I already had an account but they weren't able to find it in the system, so they made me a new account, however now my points aren't being reflected on the account that is connected to my email. Please help! 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ashleydlg, I'll send you a message to help :) see post
500 point perk
i am wondering if i should wait to cash in my 500 point perk on the dior or wait, i always feel i miss out on the stuff i reallly WANT (PROMO codes for vib/rouge seem to be almost better , especially the new caudalie one <3 ...i just remember the 500 point perks were much better than they have been lately..
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
 For me, Dior isn't worth it. I don't need another mascara and I'm sensitive to fragrance.   If it's products you'll use, instead of I'll just get because I can and it... see post
Sephora points not showing up on my account.
Hi I made two purchases at Sephora in JCP on Monday and the points are showing in my account.  I gave them my beauty Insider info and they verified the number of points I had so I'm not sure why they haven't posted yet.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi alxcan7,   I'm sorry to hear the points have not been credited to your account! I'll send you a PM so I can assist you further.   Always, Danee see post
Too Faced Born This Way shade match??
I'm looking into trying the Too Faced Born This Way Foundation and wanted to know what shade I would be, since it isn't listed in my color IQ. I'm a 1R06 for reference. Thanks!
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BEAUTY WHIZ harrypotterfan6 / BEAUTY WHIZ BEAUTY WHIZ / replied
@pedsNP That's true. I've looked at swatches online, and the fair options look too dark for super fair skin like your daughter's. The JCP Sephora is limited in their sh... see post
Bronzer
Hey, to anyone who has used benefits hoola bronzer, would you recommend the liquid or powder? I'd prefer one that gives more of a natural and not caked on look, mostly for contouring. Thanks!
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SPECIAL GUEST less16 / SPECIAL GUEST SPECIAL GUEST / replied
Thanks so much!   see post
Points/VIB status not matching with in-store purchases.
I was upgraded from Beauty Insider to VIB a few months ago. However it is not showing VIB or the points that I have collected on my account.Last purchase shows sometime early last year.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emeryeh,   You might have two accounts that need to be linked together. I'll take a look into this and send you a PM soon! see post
Lip exfoliation for super sensitive lips?
Hi All...I searched for a post that was specific to my needs, but couldn't find one, so here goes:  My lips are super sensitive.  Background info. When I was 21 I burnt them badly while in the Caribbean by putting vaseline on them in the sun (HELLO!) Needless to say they broke out in horrible bumps and were burned.  I literally looked like a clown they were that swollen. To this day they are reactive to sun exposure anything minty (Yes,I use kids toothpaste!).  I use aquaphor, cannot use  blistex, chapstick w/ flavors etc. But, hey, my lips do get dry and flaky and I'd like to exfoliate..but am gun shy when it comes to anything that might irritate them...I've used a gentle toothbrush, but don't find this to be super effective.  Any recs or words of wisdom would be greatly appreciated!  BTW~*Always* wear sunscreen on your lips....I swear by Shiseidos...found here at Sephora. Tx in advance! ~KAM
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HALL OF FAMER BlueEyeAli / HALL OF FAMER HALL OF FAMER / replied
I agree with this, make your own with brown sugar and honey/olive oil/coconut oil. So easy, cheap and gentle. see post
Wrong Email For Beauty Insider Account
Hello there! So the other day I went to Sephora and decided to finally get a Beauty Insider account, and I got a card along with it. However, when I tried to get into my account through the Sephora app, it wouldn't work under my normal email. So I tapped in the code on my card, and I discovered that the email the account was under was an incorrectly spelled version of my normal email by one letter. I gained a lot of points from the purchase I made the visit I got the card, so I would appreciate it if someone could help me. Thank you!      
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi HapaGal,   I can link your card and email for you! I'll send you a PM soon. see post
Beauty Insider Points not showing up
I made a purchase in a Sephora store about 2 weeks ago, and still haven't gotten the BI points for it. I emailed customer service and never received a response. Is there anything else I can do to get my points? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AmberF23,    I would be happy to assist you! I sent you a private message just now regarding this. Please check your inbox when you have a moment. Thank you!   ... see post
Can't get my points :(
Hey guys, I know this has been asked a DOZEN times, but I need help getting my points on my Beauty Insider. I signed up online 4/9/16 and made a recent purchase over the weekend in-store. After the cashier typed in my info 3 times and nothing turned up, She gave me the card and entered the same account info onto it. It's been two days and still nothing. Now I read here that the account and card need to be linked? Help is greatly appreciated ^^
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Bated15, I will be happy to help you with that. I will send you a message for your info :) see post
Why has it taken over a month for my returns to process?
I've been waiting forever for a bunch of returns to process.  They were received at warehouse weeks ago.  When I call cs I get the runaround.  Please help me!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi 5kids4us,   Sorry that this post was missed for a few days! It looks like Stephanie is already helping you out with this. see post
my order didn't ship yet
so I ordered last Wednesday, April 19th. I got the confirmation email and I checked that the status says Sent to Warehouse   but it has been 2 days and I haven't received the shipment email. Is anyone else having the same problem?    
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
There was a note about shipping, during checkout there's a delay due to overwhelming orders. see post
Help! Missing 2 items from order.
I placed 5 orders online and I received them in 5 boxes yesterday but 2 of them have missing items. I only received 1 Givenchy Le Rouge lip stick instead of 2. I tried to call customer service twice and was on hold for 50 minutes each time so I had to give up. I emailed them and no one responses either. What should I do now? Please advise.
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KaitlynLieu / FRESH FACE / replied
Thanks see post
VIB requalification discount was never received
I requalified for VIB during the 15% off rouge sale, however, when I asked in store they said it was online only and that I should expect an email with the discount within the next couple days. I haven't received anything yet. How do I deal with this to get my 10% off?
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SIGHTSEER mriad / SIGHTSEER SIGHTSEER / replied
Thank you!  see post
Sephora Play Open?
After waiting since the start I was able to subscribe today. No email, I try every month and what do you know!! http://www.sephora.com/play
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BEAUTY BUFF manda3678 / BEAUTY BUFF BEAUTY BUFF / replied
I've been on the waitlist since August-ish and finally got an email today. 20 minutes later, I was able to confirm a subscription and everything. Now, I planned on cance... see post
Linking my VIB account to my online account
I thought that the email I am currently using was the one associated with my account but this currently says 0 beauty insider points and I have bought things already in store and know that I have points. I want to know if I can change the email associated with the card or at least add this email to it? 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kchermack,   I just sent you a private message so I can help you link your accounts together :)   Always, Danee see post
tatcha lip color
Hi , is anyone know Sephora will sell tatcha lipstick soon? I am dying to try their lip colour, Spoiler (Highlight to read)    
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sephora x CAFA
Hey Canadian Peeps,  I was able to RSVP to this but haven't received any follow up info. Do I just show up hoping my name is on the list? I contacted Rouge line but they didn't have any additional info:
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BEAUTY GURU titi8750 / BEAUTY GURU BEAUTY GURU / replied
I will absolutely come back here and let everyone know how it went. @Guessgal see post
How can I link my beauty insider points on my app with the ones on my card?
I've very easily spent over $150 this year alone, but for some reason when I check my points online, it only reflects 130 points from a previous online purchase - none of my in store purchases are being reflected. Is there a way to link my beauty insider card with my email so I can receive my points?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi DezzyD,   Sure! I'll take a look into this for you and send you a PM soon. see post
Linking my VIB card to my online account!!
Hi girls (and boys) ! As you may notice there's a limited time promotion and I want to link my VIB card to my online account because it isnt right now and i need to connect to it so i could have my 15% off  I dont know how to do this and i really need to do that quick!! Thank you so much :-(!
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NNT3 / FRESH FACE / replied
Hi I also need to link my VIB card to my account. How can I do that?   Thanks!   NT see post
Aerin Mediterranean Honeysuckle EDP
Has anyone ordered and received the Aerin Mediterranean honeysuckle .3 oz EDP spray?  I noticed the spray which is .3 oz is $15 while the rollerball EDP is .27 oz and $28.  Seems like a huge price disparity and wanted clarification before ordering.  Can a moderator please verify the sizes of these two?
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HALL OF FAMER JazaChai / HALL OF FAMER HALL OF FAMER / replied
So for @ragdoll4mom or anyone else curious, I received this today and can vouch for the size. It is indeed. 0.3 oz, and the same size & shape as the minis in my holiday... see post
Linking VIB card to online profile!
Hi! I've recently made an online account because I couldn't remember the email I used to get my beauty insider card in store, I recently received my VIB card & I was wondering if there was any way to link it to this online account since I've missed out on a bunch of points every time I forget to bring the card to the store with me! This way I'll at least know the email address to give them if I forget it!  Thank you x
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi tayloramcd! :)   I'll be happy to link your BI card to your online account for you. I'll send you a PM now.   Always, Danee see post
Two Beauty Insider Accounts
Hi, I somehow ended up with two beauty insider accounts and want to merge them into one. I only have access to one of them online, but it is the one I don`t use. Could someone please help me get the rewards account I actually use onto my online account even though it already has a beauty insider account linked to it?
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mamaforlife / NEWCOMER / replied
hi can you also help me. i have the same situation. thank you. see post
Hi! Need to link VIB Card to online account
Hello there! Can someone help me link my VIB card to my online account? Thank you!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi gabbyhon,   I can assist you with this! I'll send you a PM!   Always, Danee see post