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I made a purchase at sephora last weekend and the points haven't showed up, what should I do?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi addied1999,   I can add the points for you! I'll send you a PM requesting more info. see post
Thread for Email Notification of When New "Extraordinary Rewards" Point Perks Arrive
Hey guys! I thought it would be nice to have a thread (like the new rouge promos thread) that you could "follow" and when the new Extraordinary Rewards are available on the site, one person could post to let everyone else know. I know I usually receive an email notification when I'm following a thread so it'll be nice to help each other out as BTers by letting all of us know sooner when the big point perks arrive sometime next week (especially because the email system tends to be faulty otherwise!).   Please note, keep discussion on this thread to a MINIMUM. I'll routinely bump the thread to make sure it has visibility to everyone in the next couple of days but it's to be used as an email notification
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IT GIRL Harobedb / IT GIRL IT GIRL / replied
Great idea! see post
How do I add my VIB to my online account?
How do I add my VIB card to my online account? I want to keep my points together. 
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
You may get an email, not sure if that's the default setting for the board.   However, on the left side of BT, is your avatar and name, under that is an envelope, that... see post
Lets Talk about these EXTRAORDINARY REWARDS
Just a place to talk about these rewards with each other. I know I'm super excited to see what roles out
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HALL OF FAMER blackkitty2014 / HALL OF FAMER HALL OF FAMER / replied
I wonder what kind if trip Sephora offers this yr. I don't have no where near 10k but I'm excited for fellow BTs a trip get away ;) Anyone wants to make a guess? (Note: ... see post
Coming Soon: Extraordinary Rewards!
Saving your points for the ultimate splurge? Go all-in for once-in-a-lifetime experiences you’ll have to see to believe. Exclusively available for Beauty Insiders.   Just to name a few… For 1,000 Points, go ink deep with bestselling products from Kat Von D’s edgy collection in a signed, limited-edition case. For 2,000 Points, dare to express yourself with the ultimate collection of Urban Decay Naked products, signed by brand founder Wende Zomnir. For 10,000 Points, embody the feminine vision of Stella McCartney with Stella fragrances plus her Falabella Shaggy Deer Foldover Tote Bag.   The limited-edition packages get better and better, so be sure to check your email or the Beauty Insider Rewards Boutique in the next week to make sure you don’t miss these offers. They won't last long!
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Hair!!
So I've been really looking into hair things lately and i was wondering what hair cream, spray..so forth would keep my hair bouncy and volumized without me having to actually style it ! I'm really dreading flat hair !
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
For starters, to avoid flat hair or killing existing volume....hands off. The more you handle or touch into hair/roots throughout the day, the more the oils on skin can ... see post
My Philosophy by philosophy
Has anybody else seen this? its a new fragrance layering collection by Philosophy. I heard that there are 6 in total, but I could only find a picture of these three.
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BEAUTY PRO kelloua / BEAUTY PRO BEAUTY PRO / replied
I haven't. Though I love things like this.  Tokyo Milk has something similar that is a Mix N'Match Eau de Parfum and I'm obsessed.  I found it at the Neiman Marcus outle... see post
Received email from Mr.rebates for Sephora purchases in sale?
I placed order on day 1 and many orders later, but didn't received emails from Mr.rebates, generally i receive emails in 2 days, wondering i am the only one, or others also didn't receive?
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HALL OF FAMER SuzeAlex / HALL OF FAMER HALL OF FAMER / replied
I've all of my Mr.Rebates rebates, and all of my eBates rebates too!  (I switched when eBates beat MrR by 1% the other day.)  I even received the extra $5 from eBates fo... see post
Disney Storylook Ariel Eyeshadow Palette No Longer Available?!
Yes. Yes, it's true. I'm really sorry guys. I hate to be the bearer of bad news, but I JUST got this email:   Thu, Apr 23, 2015 at 4:21 AM   PRODUCT STATUS NOTIFICATION You recently requested notification when Disney Collection,   Ariel Storylook Eyeshadow Palette Volume 3 becomes available. We are sorry to inform you that this item has been discontinued, but our Beauty Advisors can recommend a similar product. You can contact a Beauty Advisor by calling us at 1-877-SEPHORA (1-877-737-4672 ) between the hours of 6am to 6pm PST Monday through Friday , and 8am to 5pm Saturday and Sunday or email us at customerservice@cs.sephora.com . Stay in the-beauty-know. Sign up for Sephora emails for the scoop on special offers, new product launches, expert tips and store openings and events near you.     I am glad to have been kept informed, even if it is 2 years later.   I hope you guys aren't too disappointed by this tragic news.
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HALL OF FAMER StyleLynn / HALL OF FAMER HALL OF FAMER / replied
Haha! That's amazing!  see post
Beauty Insider Points
Hello, so I had signed up to be a beauty insider in store. And when I got home and signed up with the same E-mail I used in store my points didn't reflect. This past weekend, I shopped again in store and my points aren't reflecting in my account. Is it possible the beauty insider card I have is under a different e-mail? Please help. I would definitely like to be rewarded the points I have been given.
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SPECIAL GUEST stephaniekate / SPECIAL GUEST SPECIAL GUEST / replied
There's a few things that may have happened.  The cast member who enrolled you may have misspelled your e-mail address. The cast member may have accidentally not scann... see post
Brand New MUFE Artist Palettes Electric and Nudes OMG
http://www.sephora.com/nude-artist-palette-P396409 ?skuId=1688712 http://www.sephora.com/electric-artist-palette-P39 6407  
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HALL OF FAMER skintester / HALL OF FAMER HALL OF FAMER / replied
IKR! So Beautiful! More info on this thread: http://community.sephora.com/t5/Sephora-com/Spring-Summer-2015-Found-in-the-Wild-quot-New-quot/m-p/1972425/highlight/true#M... see post
Ebates is having double cashback (8%) for the last day of the 15% discount (both Canada and US).
It's tempting me to make one last order. Le sigh.
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HALL OF FAMER jisub89 / HALL OF FAMER HALL OF FAMER / replied
Not a significant difference, but it's 21.8% off your total purchase+tax--a good deal nonetheless. :)   I remember last year during the F&F sale, it was 20% off with 1... see post
Scared to give a discount ??
 went into a sephora in Toronto today and when I went to go purchase my things, the cashier asked me " if I've gotten sephora emails" i told her yes, after that handed her my rouge card. She did not even take 15% off my order, after I asked her why she then proceeded to tell me that thats why she asked if I've gotten sephora emails but she never stated if i got any codes for the sale. Im sorry but does this make sense ? not only am I a loyal rougie , other sephora stores have a code scanner at the back that automatically take off 15% off after seeing your VIB or ROUGE card. I don't think this sale is a secret, seemed like they were scared to give me a discount.    *She had to refund my whole order and do it again THEN scanned a code thing at the back of the desk like I thought and gave me the discount *
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HALL OF FAMER greenchilli / HALL OF FAMER HALL OF FAMER / replied
"reading everyone's comments in here, i think this is a really really big issue for Sephora,"   Unfortunately, I don't think it is a big issue for Sephora.  If it were... see post
Is there a way to link my VIB card to my account?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @ajkoval,   I'll be happy to assist you with this! You'll be receiving a private message from me shortly :)   Always, Danee see post
How do I link my vib card to my account?
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mandylee001,   I would be happy to merge your accounts for you! I'm going to send you a private message now so I can help! see post
Online order, needs point adjustment and reqeust for VIB activation
Hi,   I just placed a order, could you please adjust my points based on Canadian dollar. Also, I think I already purchased $350 (Canadian Dollar) after this order this year. If you can active my VIB that will be great.   Many Thanks!!! L.L      
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HALL OF FAMER ivyxox / HALL OF FAMER HALL OF FAMER / replied
CS will add the points for you, but they won't be able to update your status. The spending total is based on US dollars if you make a purchase online :( If you purchase ... see post
How do I get a Beauty Insider Card?
So how do I get a BI Card? I signed up online for an account (I barely found out about his reward program lol), but I tend to shop more at the store so I was wondering how do I get a card?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lintaaa,   kalex is correct! Just ask for a card the next time you visit a store (unfortunately we're not able to send them out through the mail). The cast member... see post
Hi, I also need help linking my accounts!
Hi, I also need help linking my accounts!
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @NaviKate,   I can link all of your accounts together for you :) I'll send you a private message to assist you further with this.   Always, Danee see post
linking online account and beauty insider card
could i get further help linking my online account and beauty insider card please? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vidalesly,   I'm happy to help you with this! I'll send you a private message requesting more information. see post
Need help matching Giorgio Armani Luminous Silk Foundation
Hello! I need help finding a match for Giorgio Armani's Luminous Silk Foundation.  I wear Nars Sheer Glow in Ceylan. I'm a NC20 in MAC. Thanks!  
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BEAUTY WHIZ AgataR / BEAUTY WHIZ BEAUTY WHIZ / replied
I am also NC20 and I wear a 3 in Luminous Silk!  see post
When does the beauty insider 10% off sale start and how do I get my code?
My cart is waiting for the beauty insider sale but I've received no code.  Anyone know the dates etc...?
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BEAUTY WHIZ 1MakeupJunkie88 / BEAUTY WHIZ BEAUTY WHIZ / replied
The sale starts today through the 20th for the Beauty Insiders, and the online code is BILOVE. see post
My Beauty Insider Points and past purchases do not show up online. Please help!
I have made some purchases and have used my BI card every time before paying. None of my recent purchases are showing online either. The most recent item I bought was the Kat Von D contour pallet and it doesn't show on my profile online that it has been purchases. They day I bought the pallet the girl at the counter said I had 100 points built up by I didnt use it cause none of the items interest me. I wanted to wait until I saw something I wanted. Online it only shows I have 78 points.   Please help
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Whitness0409,   I am sorry that the Beauty Insider points you earned for your recent purchase were not added to your account. I am going to send you a private mes... see post
Peter Thomson Roth ??
So I've been looking into some of their products and I'm really liking the idea of some of them but i don't really know if its worth the splurge ! what do you guys think about the masks such as the cucumber and rose or the FIRM X PEELING GEL !? any thoughts ?? 
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BEAUTY WHIZ KayM12 / BEAUTY WHIZ BEAUTY WHIZ / replied
I love PTR but I didn't like the cucumber mask. It broke me out a little when left on overnight and when left on for 10 minutes, it did nothing. If it didn't break me ou... see post
Face Luminizer
I am looking for a new luminizer for my face. I currently use Benefit High Beam and it seems be to okay but I want a powder, as of right now I use eye shadow for powder. Any suggestions for a good luminizer powder?
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SIGHTSEER TraceyBug / SIGHTSEER SIGHTSEER / replied
I am in agreement with lovelykatya. The Becca luminizers are gorgeous and I love the different shades for different looks/skin tones. I prefer the liquid because I enjoy... see post
Beauty Insider Points
Can someone help to transfer my points to my online account?!?!?!?!
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Pao96,   I'll send you a message to help! see post
OOS products come back in stock.
I thought it would be great to have a thread to keep everyone informed on what's back in stock, especially for popular items such Surratt blushes, LM artist  palette..etc. If something shows "only a few left", please share it here too. Thanks!   Surratt blush in  Se Pomponner- only a few left  http://www.sephora.com/artistique-blush-P394167?sk uId=1672831 Clinique cheek pop- nude pop is back. http://www.sephora.com/cheek-pop-P384996?skuId=167 4977 Tarte tartelette palette is back. http://www.sephora.com/tartelette-amazonian-clay-m atte-eyeshadow-palette-P391759?skuId=1659424        
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HALL OF FAMER fatimamummy / HALL OF FAMER HALL OF FAMER / replied
Rougelove code expired by the end of 4/22 and very next day i.e: 4/23 I received emails about four products including Surratt blush and eye shadow to be back in stock. T... see post
Using friend's Rouge discount
I'm a BI and my friend who is Rouge lives out of state.  We both want an item that is out of stock online but in stock in store.  Would I be able to go to the store and use her Rouge email and discount code Rougelove to get the 15% off, or does she have to present?  Thanks for your help!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lina91,   Can your friend go into the store and pick up 2 of the item and you can pay her back? We discourage clients from using another person's account so I do ... see post
vib sale
Will they send an email for a code discount if your a beauty insider and not a rouge?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @resurii,   Yes! Additionally, emails regarding the Love Note Promotion are still being sent out! :) For more information regarding the Love Note Promotion, you c... see post
How do I get the 15% discount when online ordering.?
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The code for VIB is already out, I've received in postal mail. Emails don't send out until the 14th. see post
Account not linked
I have a ROUGE card but whenever I login, it isn't linked to my account. I would like to know how I can add my card to my account.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @mevis1025,   I'll be happy to link your VIB Rouge card to your online account for you! I am sending you a message now to help.   Always, Danee see post