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Finally, a much needed positive in-store experience. Finally!
So like many of you, I am frustrated with Sephora for a variety of reasons. Little to no VIB Rouge rewards/priority, the two  Epic Fiascos I have participated in & managed to miss the rewards, and a number of neutral to negative in-store experiences (no samples even when asking, cast members not being aware of VIB Rouge makeovers, etc...) I have began taking my money to Nordstrom/Ulta, but I lurk here because it is so nice to know there are others who share my makeup addiction . However,  yesterday I stopped into a Santa Monica Sephora on a whim, and had the  best  experience I have ever had with a cast member, who did not even know I was VIB Rouge. My partner has been wanting to find a new fragrance, so we approached the cast member working fragrances. She took no less than 20-25 minutes to playfully, happily, and cheerfully "play a game" with us to determine her fragrance suggestions. She asked us a number of serious and goofy questions, and came up with several great fragrance suggestions that showed that she had listened carefully and paid attention. She teased me about answering for my partner, made playful fun of how cute we were together and how well we knew each other, and just put a huge smile on both of our faces, not to mention suggested the fragrance I'll be buying for SO's birthday coming up. This was far & away the best customer service I've ever had at Sephora. (Also of note - My partner is an androgynous presenting female. Usually when I go into Sephora with her we are ignored (far more than when I go in alone). I don't like to credit it to homophobia, rather my theory is that cast members see my partner & assume she is not shopping for makeup (a fair assumption). But just to mention - us being a non-heterosexual couple did not phase this cast member at all .)   That experience and the recent $50 credit is slowly warming me back up to Sephora. Sephora, if all of your cast members to treated customers this way, you wouldn't have the problems you have. Best retail experience I've had in ages.    
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BEAUTY MAVEN ivoryporcelain / BEAUTY MAVEN BEAUTY MAVEN / replied
 Yeah, I got her name & I am for sure going to call the store & rave to the manager about her. Unfortunately I cannot do the survey because I didn't make a purchase (it ... see post
Has anyone else's shipment been missing all of its samples?
Hi there, I was wondering if anyone else had their orders from this weekend missing it's samples?  I've never had this happen before and since I never get samples from our store I like to order online.  It was a gift for someone, I had an order for myself from a few days earlier so I can toss it in the cute gift wrap bag we added to the order.   
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BEAUTY BUFF lepotiza / BEAUTY BUFF BEAUTY BUFF / replied
My order just arrived with two samples missing. It did happen in the past, however. see post
VIB account not tied to my email address
I have a card for my VIB account, and I also receive emails letting me know how many points I have, but when I log in, it says I have 0 points and does not have my saved makeup profiles. I need those to know what to order.
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Thank you to Sephora ! Just a post to (hopefully) start a wave of appreciation
I am extremely satisfied with how Sephora handled the situation with the Epic Rewards. This is just a post about how Sephora really stepped up and gave away the certificates (in my mind, this was above and beyond expectation). I know that they will truly take our feedback to heart regarding the Epic Rewards, and I just want to show appreciation. I know that I was one who spent all day refreshing and missed everything (I live in Canada) and I am satisfied. I know we may not deserve it and some of you may believe we are greedy, but we can all just say a thank you and appreciate what Sephora did.   So thank you! I will continue to be a loyal customer and promote you for everything awesome that you are!  
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BEAUTY MASTER glossforevery1 / BEAUTY MASTER BEAUTY MASTER / replied
Check your spam folder and give it a chance, they will reach everyone by September 1st, they can't send an email out to everyone at the same time. They have to review ev... see post
For all of us that didn't get a response..
Are there a lot of us? I had 1,200 points roughly and I haven't gotten a response. Pretty sure I emailed within the first few hours of the announcement.  Granted, I'm not a rouge member (yet!). I wonder if that makes a difference. Shall we wallow and wait together?   *Offers to holds hands*   Edit: Here is a screenship from the Sephora Canada website page:    ITS GOING TO BE OK PEOPLE <3 Hopefully. 
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BEAUTY BOSS VioletLavender / BEAUTY BOSS BEAUTY BOSS / replied
I understand your frustration. :( Please let us know what their response is.  I find it somewhat strange that a Mod has not reached out to us here in this thread.  I thi... see post
Not Getting Emails
Hi,   I posted this already but no one has responded to my question.   I haven't been getting any emails from Sephora for a few months now. I've tried re-updating my email subscriptions and also adding the Sephora email account to my address book. Please help!!!
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HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
Hi, h2xa2xn2x!  I haven't received e-mails from Sephora in years!  This is not a new problem.  Good luck! see post
Thank You Sephora!
You didn't have to but you did. Thank you for making the Epic Rewards disaster right with your customers.    Happy shopping I go!
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BEAUTY PRO JillyBeanTX / BEAUTY PRO BEAUTY PRO / replied
I emailed promptly, am a Rouge and had plenty of points - and received my Kiss-n-Make-Up email last night.    This is twice Sephora turned a "geez... REALLY?" experien... see post
What Are You Going to Use Your $50 Sephora Promo For?
Now that Sephora has sent out the email offering those who were affected by the Epic Rewards a $50 promo code, what are you going to use it to buy?   I am really hoping that the Kat Von D Mi Vida Loca Palette really is released on September 15 because I think I may try to hold off and use my code towards that!  If I can't hold off there are a few things in my basket that I may finally pull the trigger on.  I have the UD Afterglow Blush in Score and the Burberry Kit in there!   I can't wait to see what you all have your eyes on.   Here's a copy of the email in case you haven't seen it yet!  
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BEAUTY MAVEN aliwilson / BEAUTY MAVEN BEAUTY MAVEN / replied
I've gotten 3 uses out of it...however I think it is most effective only getting 2 uses, at least at first, because I don't think I got the full benefits having to scrim... see post
Random BI Point Addition?
I noticed this morning that my points were significantly higher than they were last night and when I checked, I discovered I had been given 250 by CS yesterday... anyone else have this happen?   I'm wondering if this might be related to ER...
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BEAUTY WHIZ ayeshayh / BEAUTY WHIZ BEAUTY WHIZ / replied
I imagine it might be! I've heard some others saying points were magically added to their accounts lol.  see post
Monthly beauty box??
I hear Sephora is offering a monthly beauty box for 10$. I heard about the sample box on some random tweet. Is it true.? Why didn't I hear about it first I am a rouge member 2015 and 2016?
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BEAUTY MAVEN abbeyswihart / BEAUTY MAVEN BEAUTY MAVEN / replied
kroman,  it was released really quietly to those in the testing markets. i got invited to join because i live in Columbus, Ohio and we are a huge city for test marketin... see post
Rouge First Access - Sale
I just received an email about the up to 75% sale stating we have Rouge First Access, but I can only see the same items that have been available for several days, and that I could access without being logged in previously. Was my email just delayed, or did anyone else experience the same?
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HALL OF FAMER meganlisa / HALL OF FAMER HALL OF FAMER / replied
Same... Ordered what I wanted days ago. see post
Where can I find my beauty bank transactions?
Is there a way of tracking BI points? I had 459 pre-3x event and now I am at 85. After redeeming the 250 bite perk I was at 209. I then made two purchases, one at 50ish to sephora online --150 points at 3x -- and then $44 to sephora inside jcp--132 points. Putting me at 491 points. I then cashed out 300 points and made a dollar purchase-- which means I should be at 192 points instead of the 85 my account currently displays.    following a response to the above message from CS, I am now at NEGATIVE 215 points. I have not cashed out any points but continue to lose them and am not given a proper reply from customer service, this is beyond frustrating. Is there a way for me to see exactly how I lost these points? 
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HALL OF FAMER fatimamummy / HALL OF FAMER HALL OF FAMER / replied
You can post it in CS board and I believe one of the MODs will help you to straight it all. see post
Has anyone gotten an response Re:Epic Rewards ??
I emailed the day the notices was posted for us to contact them ... so I did It said I would recieve an email back within 10 days and I have yet to get one yet.   I'm not honestly expecting much from it and I'm not angry either , but i'm curious what they're doing and whatnot.
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BEAUTY PRO Anewxa / BEAUTY PRO BEAUTY PRO / replied
Im in canada and just got my probably automated reply couple hrs ago with a 1 time online code for $50 cdn...im shocked and surprised and also that for once the amount e... see post
Need help with changing Beauty Insider birthday!!!
When I signed up for the beauty insider program, I think I entered my birthday incorrectly because my birthday is actually August 18 but when I check my profile, it comes up as January 18 ( ! Is there any way I can change this? Help!!
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BEAUTY BOSS ArmyChick84 / BEAUTY BOSS BEAUTY BOSS / replied
You have to call Sephora to do so. see post
Have not received points after two weeks
I spent over $200 in store two weeks ago, signed up for a Beauty Insider account, and was told I would get 2x the points because the 2x, 3x, and 4x event was going on. I created an account online and linked my card number to the account, but my points count is still 0. I spent a lot of money and I will be extremely disappointed if I this issue isn't fixed soon. Please help. Thanks.
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Can I get my Beauty Insider card mailed to me
Last year I signed up for beauty insider online but I don't have a physical card. I rarely go to the sephora store since the nearest one is hours away so I was wondering if I can get it mailed? Also I heard some people have their online points separate from their card but I'm not sure if this is true. When I make my card can I transfer my online points to the physical card or will I have to restart? Cause I'm close to vip so I hope I don't have to restart on my card     Thanks for your help      
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HALL OF FAMER skintester / HALL OF FAMER HALL OF FAMER / replied
About the BI card - if you have a smartphone, you can access the card under your BI profile within the Sephora app. If you use an iPhone, just sign in to the Sephora app... see post
Question about Beauty Insider account and card?
Hello, I've just recently signed up to be a Beauty Insider online. I went to a Sephora store today and purchased several products, but upon purchasing I was asked if I had a Beauty Insider card. I did not have one physically, so I said no. I just found out upon arriving home that I need to get a card at the store. I wanted to know if there's any way to turn my purchases into points, even after I have paid without a card? Sorry I'm still new to all this.   Thank you very much in advance!
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BEAUTY BOSS ArmyChick84 / BEAUTY BOSS BEAUTY BOSS / replied
You can call Sephora and tell them your e-mail address and ask that the points be added to your account. If you don't have your card on you when you go to Sephora, just ... see post
I don't know if the points on my card are the same points as the ones in my online account.
BEAUTY WHIZ ayeshayh / BEAUTY WHIZ BEAUTY WHIZ / replied
If you call the number at the back of the card they'll be able to help! For US/Canada I believe its 1-877-SEPHORA. I had this weird thing where my points would just rand... see post
In-Store VIB won't link to my online account
  I've been trying for the past hour to link the two but can't seem to do so!! I usually gave the store my number in order to get into my VIB account but I can't seem to do it on here and it says I have 0 Points when I've already reached VIB in stores 
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
You can't, a mod or Customer service by calling have to link the accounts. see post
Out of Stock Items
How long does it take for out of stock items to be restocked, in particular the Kat Von D Shade and Light Contour Palette AND Kat Von D Everlasting Liquid Lipstick in Lolita?   Thanks!!
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BEAUTY BUFF titi8750 / BEAUTY BUFF BEAUTY BUFF / replied
Lolita was in stock a few days ago on the Canadian site. From what I heard (or seen on here) they will be restocked end of Aug on the Canadian Site. see post
when will the next epic rewards happen?
i never knew how often it happened and missed the last one but have lots of points
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HALL OF FAMER ChicDabbler / HALL OF FAMER HALL OF FAMER / replied
It was only implemented after Rouge was implemented and usually happens every fall, but with the recent and biggest fiasco.... who knows if they will have the next one. ... see post
SALE SECTION AUGUST 21 2015
Ladies check out the sale section!!!!   USA you have like 275 items on sale   Canada we have about 73 but still some good stuff!!!   KVD, LM, MUFE, TARTE, UD and more!   ETA: Don't forget to use ebates!
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BEAUTY MASTER Tracib1981 / BEAUTY MASTER BEAUTY MASTER / replied
yeaaaaaah that is what happened. BUt the one thing that hasn't changed- if something is in your cart and you dont check out RIGHT THEN it can still be yanked out. Cause ... see post
Sokoglam
  Has anyone ever ordered from this site? I hear great things about the Klairs vitamin C serum, and it's finally back in stock. Thinking of throwing another product in there too. What Korean beauty products do you love?   Also, does anyone have any codes/referrals, etc?
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BEAUTY BUFF dd0214 / BEAUTY BUFF BEAUTY BUFF / replied
I do love the Missha BB cream. The one in the red tube. I easily found a $10 off code through google for Sokoglam. see post
Why are my beauty insider points not in my account online?
 I know I have points from in store and it also says I do in my email
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Elle146,   You may have more than one account! If this is the case, I can link your accounts for you. I am going to send you a private message to get a little mor... see post
Epic rewards
Has anyone posted pictures of Marc JACOBS Epic reward?  Would love to see.
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Do you get a free makeover every time you renew your VIB status?
Just renewed my VIB status was wondering if I would be getting the free makeover with the 10% coupon again. Or if that's just for first time VIB members. 
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BEAUTY BUFF Mintlala / BEAUTY BUFF BEAUTY BUFF / replied
I am first time qualified for VIB too :) I added the VIB welcome kit with my online purchase! Not sure if they have some in store. see post
IT Cosmetics
Anyone have any opinions on this brand? QVC has some good deals on items w/ brushes, and I saw the brushes at Ulta, and they seemed high-quality.
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BEAUTY BOSS ngilland / BEAUTY BOSS BEAUTY BOSS / replied
I think it could work as long as you just use a tiny bit, but their other primer might be better. I forget the name, but it looks/has the same texture as Hourglass Veil,... see post
Something very interesting having to do with the Becca reward??
Ok, so as I was going to throw away those little plastic pieces that come in pressed powders (from my Becca reward) I noticed something weird.   The champagne pop plastic piece looks like it may have been signed by jaclyn hill, but I am not sure.  It's definitely written on there with some sort of marker.  I posted a normal pic, and a pic with backlighting from my computer.       Wondering if this happened to anyone else?
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BEAUTY MAVEN breyannaxo / BEAUTY MAVEN BEAUTY MAVEN / replied
I assumed the regular champagne pop boxes and plastic had her signature (printed, of course. not her original). It looks much different than this! That's really cool if ... see post
If you were to improve VIB/Rouge.. what would you do?
Realistically, of course. Personally, I love goodie bags. And everyone loves subscriptions boxes. I think if they built on this on maybe Rouges were gifted a goodie bag (4-5 deluxe and regular sized samples) monthly it would be awesome and I would definitely buy more. I love discovering new products.    So maybe Rougues got it every month and VIBS once when they start.    I also think its strange how $350 and $1,000 is a huge gap.. yet there aren't THAT much differences between the two programs? Or so I'm hearing from most Rouges.    What do you think? What would you add? 
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BEAUTY PRO Deltabean / BEAUTY PRO BEAUTY PRO / replied
I like the suggestions others have made! A total revamp of the rewards system would be wonderful.   One thing that has annoyed me with attending Rouge exclusive events... see post
Not Getting Emails
I haven't been getting emails from Sephora for a few months now. I've tried re-updating my email subscriptions and also adding the Sephora email account to my address book. Help!!!
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