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Happy Spring!
Hi Beauty Lovers,   Happy Spring! With a change of season comes NEW makeup looks (our fave part)! What is your easy go-to spring makeup this year?   We are loving soft cheeks, a bold brow, shiny lips & a bright pop of shadow! Plus with our products you can get ready in 5 minutes..flat! They are that easy to use.   The beautiful Nkenge is wearing:   Shadow Crayon in Aspen Pine: http://www.sephora.com/color-smudge-shadow-crayon- P416378?keyword=TR%C3%A8STIQUE%20Color%20%26%20Smu ...   Lip Crayon BB Balm in Florence Fig & Rose: http://www.sephora.com/matte-color-shiny-balm-lip- crayon-P416380?keyword=TR%C3%A8STIQUE%20Matte%20Co ...   Brow Pencil in Espresso: http://www.sephora.com/define-sculpt-set-brow-penc il-P416373?skuId=1901396&icid2=trestique_lp_fromth ...   So leave more time in your day for smelling those newly bloomed flowers!   xx,   trèTeam            
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HALL OF FAMER Tamara76 / HALL OF FAMER HALL OF FAMER / replied
Wow!  That shadow stick looks amazing!  I have received a few small shadow sticks in different subscription boxes and I really like the formula! ❤️ see post
Marc Jacons Engraved Lipsticks
Hello fellow beauty lovers,   i was was wondering if anyone has gotten their 1000 point perk the engraved lipsticks from Marc Jacobs yet ?   errrg I move in 2 weeks and  I'm getting nervous .  
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Teenageparasite, Sorry for the delay! You should receive it by 3/31. If you don't receive it by then or need it sent to another address, please send me a private mess... see post
When is the Milk Makeup Sunshine Skin Tint coming to Canada?
So I've been hearing a lot about this brand and am interested in this particular foundation. I noticed that the item does show up in the search but has a status of "coming soon". Anyone know how long this coming soon status typically lasts for? Or has heard anything about it? 
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi @xKorra,   We do not have a stock date available but please sign up for the email notification to be alerted when this item is available on Sephora.ca. Thank you... see post
Do you not get the free samples if you enter a promo code?
I ordered the 3 free samples and entered a promo code when I ordered my tarte brush set. I got the promo sample but didn't receive any of the free samples. Do you not get free samples if you enter the promo code?    
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Jackieeeee222,   I'm sorry to hear that you did not receive your free samples! You should receive them even if a promotion code is entered as long as the samples... see post
I have a beauty insider card but I don't remember the email I used
Can someone help??
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SamBrown, I will send you a message to help :) see post
Missing Flash 2 Day Shipping Option
As Rouge & enrolled in Free Flash 2-day shipping; however, when I tried to order something online today, I noticed that I no longer had that as an option. I tried adding other items to my cart to see if it came back as an option, and nothing.   I can see I am still enrolled in Flash.. what's going on?    
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Saridyn, It looks like you have a hazmat item in your basket. As we do have to ship those items ground, we aren't able to offer the same 2 Day guarantee. If you don't... see post
Gift card points
Hello,    I purchased a $40 gift card, at Sephora in Chandler Mall, AZ. And gave the girl that works at Sephora my beauty insider card for points. However, when I look at my current rewards, it doesn't look like I was given points for the gift card that I purchased . 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mariam90, LWard930 is correct. Points are only issued at the time the gift card is used.  see post
Apple wallet
Hi there I have an up-to-date iPhone. In the past I have been able to keep my VIB card in my Apple wallet, and really appreciated the convenience of it. Recently however I cannot seem to load my card into my wallet. I have followed the instructions on the site, and ALL the suggestions found here to no avail. There is no "add to passbook" icon on the site, or the app, no matter how many times I sign in or out. I've even deleted the app and signed out of everything to try to make it work. (It didn't).    I am super frustrated, and for a company as big and pricey as sephora I genuinely expected better than this. Please fix the issue promptly.    Thank you
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi klmaho91,   I'm sorry the "add to passbook" icon is no longer available on our mobile site! This has been reported and we're currently looking into it. I'm sorry ... see post
Tarte unicorn brushes not available for Canadians ? Why?
Hi there ,    can someone explain to me why th Tarte magic wands set wasn't available for Canadians to buy off of the app ?   Its things like this and the website still being bunk that are starting to detour me away from Sephora and shop direct with the brand.    I'm really upset about this because if I would have known you guys wouldn't be allowing Canadians a chance at these brushes I would have bought from the brands site. 
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BEAUTY MASTER teenageparasite / BEAUTY MASTER BEAUTY MASTER / replied
Thank you everyone ! I forgot to post the other day that I was able to get these magical brushes! see post
Beauty Insider Account gone
Hello! Why is my beauty insider account and purchase history gone? I had 393 points on my account and now my app is saying that i do not even have an account at all. Why is this occurring and when will it be fixed? $400 dollars worth of points is a LOT to just disappear into thin air without a VERY good reason... Someone please help. Thank you,  Kat
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi KatHowell,   So sorry about that! Beauty Insider accounts are now back up and running.  see post
Do you get three free items if you buy stuff in store?
Do you get free samples if you buy stuff in store?
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BEAUTY BUFF mermaid805 / BEAUTY BUFF BEAUTY BUFF / replied
@Biancaadaisyy, as the other commenters have posted it is rare to receive the "three free samples" at checkout in store as you would online. However, I've heard that you... see post
Hi beauties!
I was wondering if anyone knows when the next VIB sale is? I know last year they did one sometime in March, so I was wondering if they we're doing the sake again and when? I have been saving up to be able to get some products as well as saving my gift cards from christmas to be able to use when getting items on my own wish lists. I am hoping the sale is soon! Thanks for the feedback in advance!
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BEAUTY MASTER ohheyitscindyk / BEAUTY MASTER BEAUTY MASTER / replied
@Jijae BI members get 10% off purchases :) see post
I recently became a VIB my account still says im still a beauty insider. Im trying to use my free shipping reward. Can someone help?
my Sephora account seems to not be synced with my in store purchases. I recently became a VIB and want to use my free shipping card but it says I cant because I'm still a beauty insider.
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi littlejenn123,   I just sent you a PM. Please check your inbox when you get a chance. Thanks!   Always, Danee see post
Merging 2 separate Beauty Insider accounts?
Is it possible to merge two accounts together? I made a new beauty insider account a while back because I forgot about my old one, but after finding it again, my older account is the one I am permanently using. Is there any way to do this? Thank you very much!
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MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @MLEpls,   I'd be happy to assist you with this! I'll send you a PM soon. (:  see post
Hello; I was wondering if I can transfer points with my receipt to my beauty insider account?
MariekeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @lupiitag,   I'm sorry to hear you didn't receive your points at checkout! I'll send you a PM soon to assist with this.  see post
Website is messed up still
Is anyone else having major issues with seeing the brands list and or getting an "error 400" message.   i think that's pretty bad Sephora and I haven't been able to buy anything since you've played around with the website.
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BEAUTY CONNOISSEUR EGLR / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
I'm glad I am not the only one this is happening to! I have to basically clear my cookies every time I use the site and I cannot write any reviews. The new website is to... see post
March 2017: Sample Challenge
March Challenge is to dig into all your samples and try them out.  Post here what sample/foil pack you used and your thoughts about it.  Would you consider buying the full size?
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BEAUTY GURU missjeanie / BEAUTY GURU BEAUTY GURU / replied
I had a bad reaction about a week and a half ago to a sample and then some personal issues popped up, so I've been sticking with the basics that I knew wouldn't agricate... see post
when is the next beauty insider sale?
BEAUTY RESIDENT BookLover2106 / BEAUTY RESIDENT BEAUTY RESIDENT / replied
Is everyone getting that error 400 on the website?! It is driving me crazy. see post
VIB Welcome Kit?
Hi there,    I qualified for VIB Rouge from the 2016 year. When I qualified the girl at the store did not acknowledge this in any form (or even when I bought something again in February). Shouldn't I just receive this in store, because it seems like I have to ask for it now, and I'm hoping it's too late as I have not received my welcome kit or my card.
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elle74 / RISING STAR / replied
Hi Marieke,  I'm having a similar problem as well.  Reached the VIB status again last year, and there is no option for a welcome gift.  Please advise.  Thank you, Ellen see post
Sephora Inside JcPenny Freebies
Does sephora no longer do the freebie coupons for beauty insiders any more? All the ones I've been receiving lately are only free with purchase or free with $25 purchase. in the past i wouldn't have to purchase anything
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HALL OF FAMER ElleElleG / HALL OF FAMER HALL OF FAMER / replied
Hi @eveetgabriel info about Sephora inside JcPenny can be located here :  http://community.sephora.com/t5/Beauty-Insider/Sephora-inside-JCP-exclusive-sets-and-perks/td-p... see post
Getting logged out of BT/Sephora constantly
Someone has probably already posted this, unless it's just me...     i am constantly getting logged out of Sephora and BT since the new update. Anyone else? Might this be fixed or was it intentional?   Windows PC and iPad
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HALL OF FAMER angel7594 / HALL OF FAMER HALL OF FAMER / replied
The same thing is happening to me. :( see post
Combining BI accounts
I need some assistance in merging my two separate Beauty Insider accounts. Thank you very much!
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Anash08 / NEWCOMER / replied
I have the same problem! Please help! see post
I didn't get the birthday GWP in time, any chance I still can?
I just didn't do much shopping in January.  In the past, we got a code we could use, but now it's all gone from the rewards bazaar   Is there no chance?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi angi77,   As you were unable to redeem your Birthday Gift during your birthday month, I'm sending you a private message to assist you further!   Always, Dan... see post
La Mer deluxe sample gone in two minutes?
I got the email about La Mer coming to Sephora and was SO excited. I had a couple things on my shopping list (don't we all) and quickly completed my order.   The email came to me at 12:20 PM. At 12:22 AM, the sample code gave me the "out of stock or expired" message.   Did other people get the email earlier than I did? Did people really swarm and snap all the samples up in two minutes?
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BEAUTY MAVEN savagesavanna / BEAUTY MAVEN BEAUTY MAVEN / replied
All of that for a quarter sized sample.. Nothing about this seems "deluxe" to me. Can't believe they required a 45$ purchase rather than the usual 25$.  see post
one-time free shipping for vib
Hi there, I was wondering how can i redeem the one-time free shipping for vib. Please advise. Thanks   Christine.
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Hi, Ccchristineee!   Check into the below promo thread under Miscellaneous, it provides the 1x free shipping code for VIB members:   http://community.sephora.com/t5/... see post
My points didnt show up during my in-store purchase
i recently went to sephora and made a purchased, i gave the cashier my card and my points still havent been added. i recently went and checked my purchased list and the items i recently purchased werent there either. can someone please help me how i can earn my points back. i still have the receipt. 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MsRuth17, I will send you a message to help. see post
How do I link my rewards points to my online account?
NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi NicholeGuill!   I'll send you a PM shortly to help you with this. :) see post
By any chance can my birthday be changed to my real birthday March?
BEAUTY RESIDENT BookLover2106 / BEAUTY RESIDENT BEAUTY RESIDENT / replied
I was actually wondering the same thing.  My birthday is in the summer though.  Could a MOD message me to fix?  I'm overseas military so it can be a pain to get on a cal... see post
Didn't receive points for purchase
Hi! So I purchased a lip pencil yesterday and she tried to scan my card but it didn't work, so I gave her my email. When I checked later, I didn't receive points for it. Should I just go back to the store and ask about it? Thank you!
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NikkoBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @adriennesophia!   I'll send you a private message shortly to further assist you. see post
VIB card link
I've become VIB and had to open a new account because I forgot the last one. Is there any way to link my VIB card to this account?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @BokeunPark,   I will send you a private message so that I can help you with this. Thank you.   Best Wishes,   Janean see post