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BeautyIsPassion
NEED A MODS HELP....VIB CARD WASNT SCANNED BY ASSOCIATE
i made an in store purchase today the associate told me my current point status....but my purchases do not show in my beauty bag nor were any new points added...please help
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NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BeautyIsPassion,   I will look into your account history and points and see if there's anything going on. I'll send you a private message - please check your mess... see post
tuong
what is the difference
what is the difference between being a VIB and a VIP, and how do i get to the VIP status ?
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Sonny4President
BEAUTY MASTER Sonny4President / BEAUTY MASTER BEAUTY MASTER / replied
I want to be a VIP! :(   There's a really good link you can check out that will give you loads of info about the Sephora program! https://www.sephora.com/profile/beaut... see post
jumpstart
what is the last day to use your holiday coupon card 20$ off 50$?
lnum
BEAUTY PRO lnum / BEAUTY PRO BEAUTY PRO / replied
I believe it is today. I got an email from Sephora this morning telling me today is the last day to use my Rouge reward card.  see post
VickM
I received the $15 reward card but it said balance is $0.
I received the holiday beauty insider $15 reward card but it said balance is $0. I have been trying to use for the past few days unsuccessfully.
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi VickM! In the interest of time, since this promotion ends tonight, please call us at 1-877-737-4672.    Cheers!  Kevin  see post
Tinadracula
Made a purchase...
Went to Sephora today and associate and i forgot to give beauty insider info, can i still get points? 
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fluffymuha
HALL OF FAMER fluffymuha / HALL OF FAMER HALL OF FAMER / replied
You can contact a mod here on BT, and they will gladly help you out! I think you just need your receipt or transaction # and they will add the points to your account. see post
ivyxox
Canadian shoppers: How long does it take for Canada Post to process your Sephora order?
Recently, I have noticed a significant delay in all my orders from Sephora. My most recent order has been " Electronic information submitted by shipper" since Dec.09 and no updates ever since. I'm wondering am I the only one? How long does it take for Canada Post to update your recent Sephora order?Thanks!
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justj3n
BEAUTY BUFF justj3n / BEAUTY BUFF BEAUTY BUFF / replied
In my experience, it usually takes about anywhere from 3-5 days before it goes from "info submitted by shipper" to moving through the canada post system. I usually aim t... see post
Amy201412
HOLIDAY REWARD CARD
Does anyone have a reward card they don't mind sparing to me? Please and thank you so much!
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czikimonkey
Swatch (and lip swatch!) of YSL Tint-in-Oil
These are new and I ordered the shade "Pink About Me." It's a sheer raspberry jelly-like gloss with a faint sweet smell that feels fantastic on the lips-- lush and soft. The gloss faded after a couple of hours but tints my lips a nice vibrant pink color. It has lovely packaging and the wand is the new kind that dips in the middle, making application fun. I really like these and might check out more colors, especially in the spring. Here are some photos and a swatch! (Forgive the pictures--it's been a loonnggg week!!)    If you get one of these please post your swatch here!!         
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RadiantOrchid
BEAUTY MAVEN RadiantOrchid / BEAUTY MAVEN BEAUTY MAVEN / replied
Ooo, thanks for the review. "Jelly-like" gives me a good idea of what it's like, and I appreciate the feedback on the staying power, too. Pretty color! see post
katrinabena
I got a VIB 20.00 reward off of 50.00, but I can't find the Promo Code?
RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi katrinabena,    I am sorry for the difficulty you are having entering your Holiday Reward card when checking out on our website.The Holiday Reward card is not ent... see post
SoniaD
VIB points
My last in store purchase is not showing up on my purchase history on line.  I did use my VIB card.  Can my receipt be added in?
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SoniaD,   I'm sorry about that! I'll send you a PM for more info ;) see post
theheartstrings
Points in my account are not updating?
I've noticed this before but just ignored it because I thought my account would automatically update but when I went onto my account today to check if my points have been updated because I made a purchase today using my Beauty Insider card, it hasn't updated. It's weird because when I use my email to make a purchase at the counter, my points are automatically updated, but when I give my Beauty Insider card, they aren't updated. Anyone know how I can update this? I would really like my points, thanks. 
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi theheartstrings,   It looks like your online account is not connected to your BI card. I'll send you a PM to link those 2 for you ;) see post
KateLovesYSL
Favourite Promo Code of 2014
Which promo codes sucked you in right away this year? Any you regret not getting?   I literally made an order as soon as I saw the RougeSkin promo code for the 3 Algenist products. Too bad it was one time use only.    Also loved these ones: RougeDior --dior mini Montaigne eyeshadow quint (I use this one zoo much!) Lashlove-dior lash primer and mascara (loved the lower minimum spend required for 2 products. And the lash primer is my HG)   I regret not getting the promo that gave the 3 BareMinerals products (lipstick, cheek colour and something else)--I was trying to stay on a no buy!    
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jozkid
HALL OF FAMER jozkid / HALL OF FAMER HALL OF FAMER / replied
Oh my yes! Not to be a know it all, but it was Givenchy "Rose Dressing", not Guerlain lipstick. But that was a stellar grouping of products! Got me to start buying Given... see post
KateLovesYSL
What was your favourite point perk of 2014? (And Regrets & Wishes for Next Year)
Now that the year is almost over, I thought it would be fun to share which point perk each of us enjoyed the most and why. (e.g. love the product, thought the packaging was cute etc)   Alternatively, which point perk did you redeem that you regret or felt wasn't a worthwhile use of your hard earned points?   Also, what would you love to see as a point perk next year?   My favourite point perk was the Algenist Retinol firming and lifting serum soo much that I redeemed 20 of them for myself and to share with family and friends. Its cleared up acne, lightened up sun spots and I feel that my skin is in an overall better condition since I started using it.   The point perk that I felt was a waste was the recent Canadian only Hourglass mini lipstick. Sure, mini lipsticks are cute and all but this one came with such a small amout of lipstick and was shaped wider but shorter so it felt like there was less product and also the packaging felt cheap (unlike the Guerlain mini lipstick)   For 2015, I hope Sephora will make more point perks that are higher value (like the 1000-10000pt ones) available on a more regular basis (anything is better than something offered once a year that isn't even announced!)  and offer an opportunity to trade points for $ off a purchase. 
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starsandbucks
HALL OF FAMER starsandbucks / HALL OF FAMER HALL OF FAMER / replied
I only redeemed one point perk in 2014 - the PTR 500 point one and I think it was worth it. I liked almost all the products that came in it. Right now I have 4,748 point... see post
marely1011
2015 Sephora Birthday Gift?
Any ideas on what it could be? If it's a Bite Beauty product I am going to be sad I will have to wait until next October!
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talinder
HALL OF FAMER talinder / HALL OF FAMER HALL OF FAMER / replied
The Turbo Wash is the 2014 gift. The year before was the Jack Black Shave Lather. I wonder if there will be a new gift for men in 2015 or if the PTR is the "men's" gift.... see post
brittanyy3771
I forgot to show my beauty insider card
I forgot to show my card when I went into the store on Sunday. Can I still get the points? Thanks!
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CurlyHeadJes
IT GIRL CurlyHeadJes / IT GIRL IT GIRL / replied
you can bring in the reciept and have them return/rebuy on the reciept at least see post
LeahMacVicar
$15 dollar off 50 coupon email gone?
I was just about to place my oder and use my $15 dollar off 50 coupon that i received as an email. The email has dissapeared and isn't in any one of my mailboxes anymore, including deleted, on my cellphone, desktop, junk etc. I've spent about 20 minutes searching for the coupon in my e-mail and it is no where to be found, this is really frustrating. 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Leah, I'm not sure where it could have gone but I am sending you a private message to help.    Cheers,  Kevin  see post
Erica4
Add my VIB Account?
I have an online account with Sephora, but there doesn't seem to be an option to add my VIB card. Can anyone help me with this? Thanks
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Erica4,   I am happy to help you! Please check your inbox for a PM from me ;)   see post
AlejandraV5
I never received my $15 off 50 coupon yet i received all other Sephora emails?
   
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lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Please reach out to the Customer Service number provided in the below response from Moderator AnnaBT. see post
namitamishra
I am unable to use my 15 dollars gift card ( which I received in beauty insider) at checkout..
AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Namitamishra,   Please review the tips listed below when using your Beauty Insider 2014 Holiday Reward Card for an online order through Sephora.com: • The 2014 ... see post
itscarin
Sephora Survey on Loyalty Program
Did anyone ever receive an email from Sephora asking them to take a survey about their loyalty program?  The message I remember receiving said that they would give you 100 points for taking the survey.   I took the survey, but now I don't see the extra 100 points credited to my account and I can't even find the email.  I'm starting to question my recollection of events!  It was so vivid though -- they asked where you shopped at besides Sephora, they mentioned all the major department stores and Ulta, and then they asked what kinds of rewards you'd prefer.   I was adamant about preferring rewards that were "unique experiences" -- their example is an event with Bumble & Bumble where B&B takes the reigns and does an educational presentation.  I feel like Sephora is never going to match (either by choice or ability) the GWPs that you get at other retailers.  Never in our lives our we going to see 'Spend $125 and get $150 in free samples.'  I also don't feel like they'd ever compete with Ulta in terms of being able to redeem points for dollars off of purchases.   Anyway, did anyone else get this email invitation to the survey?  If you did can you let me know when it was sent so I can try to find it?  Thanks!  
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poemelyric
HALL OF FAMER poemelyric / HALL OF FAMER HALL OF FAMER / replied
LOL! They hid the 30 day thing on the first page of the survey, not in the email.  I love looking for the fine print... see post
ABombShell92
Where are my beauty insider points!?
Sephora is one of my favorite stores to shop at!!!!!  and ive made alot of purchases at sephora and always used my beauty insider card. but my points are never avalible!? is something going on to be causing the issue? please help. thank you
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ABombShell92
ABombShell92 / RISING STAR / replied
thank you :) I mainly go the sephora in one of my local JCP to purchase. but ive checked my purchase history and still nothing. it may be possible that i have two accoun... see post
torontochic
$15 off $50 coupon for Canada
hi, I'm a BI member, i didn't get my $15 off $50 coupon. I need to place an order before 15th Dec,2014. How long should I wait for the coupon?
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Torontochic,   I apologize that you didn't receive your Reward Card. We are happy to assist you in placing an order with the reward card via phone at 1-877-SEPHOR... see post
sassymo
Forgot to use Beauty insider card
Hello,   I made a purchase today and I forgot to use my Beauty insider card.  Could the points be added to my account so that my points are correct?
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Kaydarling
Kaydarling / FRESH FACE / replied
Hello! I have the same problem. I still have the receipt, please help :)Thank you!  see post
NicoleDooley
$15 off $50 VIB Card
I didn't get my email with a $15 off $50 coupon this year. I also noticed I haven't been getting sephora beauty insider emails since about May of this year...
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nicole Dooley, Please call us before placing your order at 1-877-SEPHORA (1-877-737-4672) (U.S. or Canada) so that we may apply the 2014 Holiday Reward Card to yo... see post
joybodoi
TERRIBLE ACCOUNT MIX-UP EXPERIENCE (LONG)
A few months ago I noticed that there were purchases made on my account (not using my cc card) that were not made by me, I contacted Sephora's Customer Service to see what was happening and was told that someone else's purchasing were being added to mine as we had similar names. This continued on for a while and then I received an email noticed that stated I had changed my email (the other person had changed the account to hers). So I once again contacted Sephora to see what was happening, the agent over the phone was only able to change the email back to my account, but could fix the remaining issue that there was another account linking to mine. Then, the other person was able to place an order to Sephora.com using my account again and started using my hard earned points. At this point, I again called sephora 4 times to fix the issue that our accounts had been linked at that I do not know who the other person was. So after, getting my account transferred as a new account supposedly separating the accounts, I logged back on and had zero points and no VIB Rouge status (after spending over 2k this year). I called again, and explained the whole situation again, this time the person copied the old account to the new account at this point I had given the agent my old BI number from 8 years ago (how I managed to keep that card, I don't know!) and my Rouge number. This time, I got another a email to reset my password, but I noticed that the BI number listed on the account page wasn't mine, so I called again to see what happened. The agent this time did not know why that was happening - the agent stated that she would contact the backend folks to research the issue and get back to me in 3 business days. Over a week has passed and no word. I just checked my account and now my points have been depleted down by 1000 points - needless to say, I've very frustrated with this experience and I can't understand how this would happen! The agents I've spoken to have all been very nice, but after 4 calls - my account is still being used by someone else and I'm just so angry since I spent the money to earn the points and it's being redeemed by someone else.   Has anyone had this issue? I don't want to stop shopping at Sephora because I've generally had good experience with my shopping trips, but at this point, I'm at loss. I'm going to see if I have time tomorrow to call again...
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joybodoi
BEAUTY BUFF joybodoi / BEAUTY BUFF BEAUTY BUFF / replied
Thanks for the support!   I will PM one of the Mods and request for a supervisor . Now I can't even log into my account by using my email and password! Somehow I'm sti... see post
PattyMonte
Points Won’t Shop Up Online
I’ve spent over $350 dollars this year at Sephora and I have not seen any of those points online, I always assure myself to give my card when making a purchase at Sephora, I really should have been a VIB rouge months ago. This is upsetting for me, and I do have all my receipts from the money I have spent there. 
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi PattyMonte,   I'll send you a PM regarding this issue :) see post
juliaaaxo
Is Sephora still mailing out the $15 off $50? I still haven't received anything :(
lilmissmodel14
BEAUTY GURU lilmissmodel14 / BEAUTY GURU BEAUTY GURU / replied
You mean used by another person/account? Nope. see post
Ronnie35
classic gift cards
Hello,  I would like to purchase (3) classic gift cards at $25/each  Appears this is not an option on the web sight???
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ronnie35,   Make sure to place just one gift card per order, it's our website restrictions. see post