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Beauty Insider Points Program
I can't figure out why my points on my beauty insider card online shows I only have 42 points but I know for a fact I have more then that as the 42 points is what I ordered online, I buy more things in the store... can someone help ? it's so frustrating.
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shawnaaaa,   I'm so sorry for the confusion! It sounds like your Beauty Insider card is not linked to your online account. I'm going to send you a private message... see post
Beauty Points
 I forgot to show my Beauty Card when I made a purchase. Will I still be able to redeem my points? (I still have the receipt )
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Samdlav,   I'm sorry about that! I can add those points to your account for you now - going to send you a PM so I can assist you :) see post
summer minis promo
Is it just me or I can't choose my sephora summer minis, it just shows 2 out of the 11? ( Marc Jacobs Mod Noir & Vita Liberata self-tan oil)
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BEAUTY BUFF LeeLeeBk / BEAUTY BUFF BEAUTY BUFF / replied
That happened to me too! On the website. So I downloaded the app, and it worked fine there. Weird, huh? see post
Beauty Insider Points Missing!!
Online it says I have 0 beauty insider points but in store I always use my card!! They even tell me I have points in store but I can't see them here. I should be almost at VIB status so I'd like for them to show up online! How can I fix this? 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi wimanju,   I apologize for any confusion! I'm going to send you a private message now so I can look into this for you. Thanks!  see post
Love for Brushes
I'm developing a love for brushes of all kinds.  Here's my collection as it is right now, although I just placed an order for more Hakuhodo brushes.  I bought a few and they are amazing so I had to get more lol.  They are incredibly soft and my makeup glides on like a dream.  They have so many interesting shapes.  I can't wait to get the 103 and 142.  Show your brush collection!  Do you have any tips or tricks on how you store them?
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HALL OF FAMER samls324 / HALL OF FAMER HALL OF FAMER / replied
Here are my brushes   see post
Beauty Insider Points Not Updated
I purchased something from Sephora yesterday, but I have not received any beauty insider points despite giving the cashier my beauty insider card upon purchasing the product. What should I do?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Shoshanna11,   I can check on this for you and add the points if necessary! I'll send you a PM soon. see post
Hi, I'm 45 years old and looking for a highlight that does not make me look old but give me a nice youth glow.
Hi, I've been looking for a highlight that will give me a youthful glow and not make me look old. I'm 45 years old and have light skin. Thank you
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BEAUTY GURU Guessgal / BEAUTY GURU BEAUTY GURU / replied
just popped in bc i saw the thumbnail of these blushes/highlighters! so pretty! I'm drooling! see post
New tracking status wording???
I'm curious, do orders automatically say in progress now instead of sent to warehouse? I read the faqs and it does say the orders are now placed, in progress, and shipped. However, I do remember the in progress as the dreaded my orders are about to be cancelled status too. I spoke to a cs rep and she said the system recently changed and on her end it says the info has been sent to the warehouse. Anyone else notice this now?
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Misscg, You guys are quick! Yes, that has changed recently :) see post
the gifts section has been seriously lacking! No 500pt gifts at all and the same stale 100pt gifts??? boooooooo!!!!!
BEAUTY BOSS obnurse86 / BEAUTY BOSS BEAUTY BOSS / replied
I noticed this as well. Maybe *crosses fingers* it means we will be seeing some bigger and way better 500pt and maybe even 1000pt rewards. see post
How can I connect my beauty insider card that I received in the store to my account?
About a month ago I got a card in the store, and just now signed up for the online account. How do I connect the two?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi emilyandreas,   I can help with this! I am going to send you a private message. Please check your inbox when you have a moment. Thank you.   Best, Mali see post
Purchase History and Beauty Insider Points Not Updating!
My purchase history and points are not updating! I have recently purchased a Clinique foundation and it didn't show up on my account. I emailed Sephora and they added the points for me but not the product in my purchase history. Two days later I bought another foundation and it's not showing up on my purchase history or not giving me points? Is there something wrong with my account? HELP 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi wongangela,   I'll send you a private message so I can help you with this!   Always, Danee see post
500 Point Rewards
I'm onlyvseeing 100 point rewards. Are the 500 point rewards no longer available? I've always saved my points to get the 500 point rewards! Get a much better "feel" for a product or line with the bigger reward option!! And I love getting a kit because sometimes it's perfect and fits in your purse and is enough to do a complete look or try a few skin care items together".    Is any one else experiencing this? I'm wondering if the new momthly boxes have replaced them. 
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HALL OF FAMER jeyrosella / HALL OF FAMER HALL OF FAMER / replied
Didn't someone here leak a sneak peek of a Laura Mercier 500 point perk recently? see post
Has anyone done a 1-on-1 session with your Sephora Play! card? How was it?
I always see that when they're talking about the Sephora Play box, that you get a "complimentary 1-on-1 session" with someone in store. Has anyone done that? What was it like? 
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Linking accounts
Hi, how do I link my VIB card and my online account to keep my points together please? Thanks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi justine1234 - I'll send you a PM now to assist with this! see post
May Play box
So here is the info on the newest box. I have to say this collection looks quite interesting. What do you think? I'm looking forward to trying the Origins mask prep. The Bite color appears to be Kimchi and I never have tried a Tarte lip liner. IMO I think this is a pretty good box - bravo Sephora
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BEAUTY MAVEN LishB / BEAUTY MAVEN BEAUTY MAVEN / replied
I am pale and the lipstick looked terrible on me too. I agree that the formula was fantastic though so in terms of just trying it that was good, I already have a differe... see post
Adding BI Account to Online Account
Hi! I've been trying to add my beauty insider account to my online account on my sephora app and online as well but I cant seem to figure out how. Would someone be able to help me??
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi oliviadixon43,   I'll send you a PM to assist with linking your accounts! see post
can't place order on line
First time place order on line with correct billing address, account.  it always say " We're sorry but we are unable to process your order with the information provided. Please verify your billing information and try again. For assistance please contact Customer Service at 1-877-SEPHORA."    so dispointed 
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SPECIAL GUEST Arshij / SPECIAL GUEST SPECIAL GUEST / replied
Having the same issue last two orders have been labelled unsuccessful  see post
NARS Makeup The Rules Box for 500 points
What is in the 500 point NARS Makeup The Rules Box? This may have been asked previously.  I'm a new VIB and haven't seen it posted.  Sorry if this is a redundant post.
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firstofmay / FRESH FACE / replied
NARS Audacious Mascara in Black Moon .12oz NARS Lip Gloss in Chelsea Hotels .12oz NARS Pro Prime Smudge Proof Eyeshadow Base .09oz NARS Blush in Orgasm .12oz see post
Ebates Birthday Week 15% Cashback at 250 stores May 9-16. What are you planning on getting?
In celebration of their Birthday Week, from May 9 – May 16, 2016 Ebates is going to be offering 15% cashback at over 250 stores. I know we all went kinda crazy with the purchases last year. (especially those that were able to use Sak's coupons too!) Are you planning on buying anything? I think Sephora was one day last year only, not sure what day that will be yet, but my cart is ready LOL   Stores Participating: The full list of stores will be released on the Ebates website on Sunday May 8, 2016 at 9PM Pacific. Here is a preview provided by Ebates. Keep in mind that some stores like eBay may have different payouts for different categories.   15% All Week American Eagle Groupon JCPenney L’Occitane LivingSocial Lord and Taylor Nike Saks Fifth Avenue Travelocity +250 more stores 15% One Day Only Kohl’s – 5/9/2016 Neiman Marcus – 5/9/2016 Priceline – 5/11/2016 Macy’s – 5/10, 5/11 & 5/16/2016 eBay – 5/11-5/14/2016 Barneys NY – 5/15 & 5/16/2016 Bloomingdale’s – 5/9 & 5/10/2016 ULTA Beauty – 5/9 & 5/16/2016
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HALL OF FAMER newandaddicted / HALL OF FAMER HALL OF FAMER / replied
I plan to pick up some Guerlain I've had my eye on.   Maybe some TOMS, still looking there.   Laura Geller and re-up on some staples at Ulta.   I had no idea about... see post
500 point perk not what I asked for
I feel like such a baby for this! But I have been saving my points forever. I buy myself a birthday present from Sephora every year and add the birthday gift from them, samples, all that fun stuff and this year I was pretty excited about the Dior 500 point perk, mostly for the perfume and mascara.    I literally almost cried when I opened the package and they sent the bare minerals kit instead of the dior kit. The bare minerals stuff is something I will never use and I haven't even opened the box yet. I understand that samples sell out. A couple others did as well actually but that's fine... They are just free samples. But the 500 points really bothers me. It should occur to whoever packages our orders that we all save 500 points for something we really want. I would have much rathered they let me keep my points and sent nothing, or at least contacted me and asked what I wanted to do with my 500 points I saved forever.  Spoiler (Highlight to read)      
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi jenafurr,   Sorry to hear this! I am sending you a private message regarding this. Please check your inbox when you have a moment. Thank you.   Best, Mali see post
I sent an email A WEEK A GO still no response!!!
I went to Sephora last week and got a beauty insider account. I was in a rush so i didn't give them my email. I then went home and "mobilized" my account on the sephora website and made a new account. I wasn't aware that these were two separate accounts until i checked my point balance and realized that my points weren't there. So i emailed you guys asking to link these two accounts together and i still haven't received a response 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @TrysBeautyItems, @JazaChai, & @lachaton,    Sorry to hear that this has been happening to you all. I am going to send each of you private messages regarding t... see post
Artis brush 6 or 7
I am looking to get an Artis brush. What is better,  number 6 or 7? What is the difference between the two? Thanks
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HALL OF FAMER missey1973 / HALL OF FAMER HALL OF FAMER / replied
I checked out Amazon and the had a few different brands that looked to be dupes. Which dupe brand is the   best?  see post
Purchase Not Showing Up On Beauty Insider
I made a purchase yesterday at Sephora with my Beauty Insider Card. I've yet to see the purchase show up. I already called and got my card account and my online account merged, but all I can is 150 points were added but nothing else. This has happen before in the past, where my purchases don't show up sometimes when I go into a Sephora (online no problems). Is there anyway I can get this resolved without having to returning my product and repurchase it? 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi MsLittleNomster,    Sorry to hear this! I am sending you a private message regarding this. Please check your inbox when you have a moment. Thank you!   Best, ... see post
Too Faced Peach Palette - Surprise Shipment
Thank you to my local Sephora for calling me when a small, unexpected shipment of the Too Faced Peach Palette came in!! I got mine today!!! (And it's May 4, 2016)
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Great, thanks for letting me know :) see post
two beauty insider accounts
Hi! So I am pretty sure that I have two beauty insider accounts and I was wondering if there was any way to link the points from both of them together? thanks!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi elizajenkins,   Yes, we can combine your accounts for you! I'll send you a PM to help. see post
Wrong Email Linked to VIB
I forgot to ask the sales associate to update it when I checked out and I urgently need it updated so I can use my rewards before my senior prom this Saturday! I just need my card linked with the correct email. Please help. 
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kat1216,   I can assist you with this! I'll send you a PM now!   Always, Danee see post
VIB Card?
My most recent purchase finally qualified me for VIB. So I go in store to get a card it will be linked to my account with all my points right? I don't even have a Beauty Insider card, cause I had signed up online. So I just want to make sure I can get a card in store and it will still have all my info on it. Also when I get my card I can get the VIB welcome kit in store too right?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ThatGurl16,   Congratulations on qualifying for VIB! If you receive a VIB card in store, the Cast Member can link this to your registered email address. Please be... see post
Has anyone else had issues receiving their VIB Rouge Welcome Kit?
I've tried in-store and online since December! Not really sure why there hasn't been stock every time I try. It's not a big deal but like don't offer things if you don't plan on giving them out. 
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ksandy33,   Sorry to hear that you are having trouble with this! I can certainly look into this for you. I am sending you a private message regarding this. Please... see post
Possible problem with two beauty insider accounts
I recently went in to sephora to make a purchase, I already had an account but they weren't able to find it in the system, so they made me a new account, however now my points aren't being reflected on the account that is connected to my email. Please help! 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Ashleydlg, I'll send you a message to help :) see post
500 point perk
i am wondering if i should wait to cash in my 500 point perk on the dior or wait, i always feel i miss out on the stuff i reallly WANT (PROMO codes for vib/rouge seem to be almost better , especially the new caudalie one <3 ...i just remember the 500 point perks were much better than they have been lately..
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
 For me, Dior isn't worth it. I don't need another mascara and I'm sensitive to fragrance.   If it's products you'll use, instead of I'll just get because I can and it... see post