So like many of you, I am frustrated with Sephora for a variety of reasons. Little to no VIB Rouge rewards/priority, the two Epic Fiascos I have participated in & managed to miss the rewards, and a number of neutral to negative in-store experiences (no samples even when asking, cast members not being aware of VIB Rouge makeovers, etc...) I have began taking my money to Nordstrom/Ulta, but I lurk here because it is so nice to know there are others who share my makeup addiction . However, yesterday I stopped into a Santa Monica Sephora on a whim, and had the best experience I have ever had with a cast member, who did not even know I was VIB Rouge. My partner has been wanting to find a new fragrance, so we approached the cast member working fragrances. She took no less than 20-25 minutes to playfully, happily, and cheerfully "play a game" with us to determine her fragrance suggestions. She asked us a number of serious and goofy questions, and came up with several great fragrance suggestions that showed that she had listened carefully and paid attention. She teased me about answering for my partner, made playful fun of how cute we were together and how well we knew each other, and just put a huge smile on both of our faces, not to mention suggested the fragrance I'll be buying for SO's birthday coming up. This was far & away the best customer service I've ever had at Sephora. (Also of note - My partner is an androgynous presenting female. Usually when I go into Sephora with her we are ignored (far more than when I go in alone). I don't like to credit it to homophobia, rather my theory is that cast members see my partner & assume she is not shopping for makeup (a fair assumption). But just to mention - us being a non-heterosexual couple did not phase this cast member at all .) That experience and the recent $50 credit is slowly warming me back up to Sephora. Sephora, if all of your cast members to treated customers this way, you wouldn't have the problems you have. Best retail experience I've had in ages.
Hi there, I was wondering if anyone else had their orders from this weekend missing it's samples? I've never had this happen before and since I never get samples from our store I like to order online. It was a gift for someone, I had an order for myself from a few days earlier so I can toss it in the cute gift wrap bag we added to the order.
I have a card for my VIB account, and I also receive emails letting me know how many points I have, but when I log in, it says I have 0 points and does not have my saved makeup profiles. I need those to know what to order.
I am extremely satisfied with how Sephora handled the situation with the Epic Rewards. This is just a post about how Sephora really stepped up and gave away the certificates (in my mind, this was above and beyond expectation). I know that they will truly take our feedback to heart regarding the Epic Rewards, and I just want to show appreciation. I know that I was one who spent all day refreshing and missed everything (I live in Canada) and I am satisfied. I know we may not deserve it and some of you may believe we are greedy, but we can all just say a thank you and appreciate what Sephora did. So thank you! I will continue to be a loyal customer and promote you for everything awesome that you are!
Are there a lot of us? I had 1,200 points roughly and I haven't gotten a response. Pretty sure I emailed within the first few hours of the announcement. Granted, I'm not a rouge member (yet!). I wonder if that makes a difference. Shall we wallow and wait together? *Offers to holds hands* Edit: Here is a screenship from the Sephora Canada website page: ITS GOING TO BE OK PEOPLE <3 Hopefully.
Hi, I posted this already but no one has responded to my question. I haven't been getting any emails from Sephora for a few months now. I've tried re-updating my email subscriptions and also adding the Sephora email account to my address book. Please help!!!
Now that Sephora has sent out the email offering those who were affected by the Epic Rewards a $50 promo code, what are you going to use it to buy? I am really hoping that the Kat Von D Mi Vida Loca Palette really is released on September 15 because I think I may try to hold off and use my code towards that! If I can't hold off there are a few things in my basket that I may finally pull the trigger on. I have the UD Afterglow Blush in Score and the Burberry Kit in there! I can't wait to see what you all have your eyes on. Here's a copy of the email in case you haven't seen it yet!
I noticed this morning that my points were significantly higher than they were last night and when I checked, I discovered I had been given 250 by CS yesterday... anyone else have this happen? I'm wondering if this might be related to ER...
I just received an email about the up to 75% sale stating we have Rouge First Access, but I can only see the same items that have been available for several days, and that I could access without being logged in previously. Was my email just delayed, or did anyone else experience the same?
Is there a way of tracking BI points? I had 459 pre-3x event and now I am at 85. After redeeming the 250 bite perk I was at 209. I then made two purchases, one at 50ish to sephora online --150 points at 3x -- and then $44 to sephora inside jcp--132 points. Putting me at 491 points. I then cashed out 300 points and made a dollar purchase-- which means I should be at 192 points instead of the 85 my account currently displays. following a response to the above message from CS, I am now at NEGATIVE 215 points. I have not cashed out any points but continue to lose them and am not given a proper reply from customer service, this is beyond frustrating. Is there a way for me to see exactly how I lost these points?
I emailed the day the notices was posted for us to contact them ... so I did It said I would recieve an email back within 10 days and I have yet to get one yet. I'm not honestly expecting much from it and I'm not angry either , but i'm curious what they're doing and whatnot.
When I signed up for the beauty insider program, I think I entered my birthday incorrectly because my birthday is actually August 18 but when I check my profile, it comes up as January 18 ( ! Is there any way I can change this? Help!!
I spent over $200 in store two weeks ago, signed up for a Beauty Insider account, and was told I would get 2x the points because the 2x, 3x, and 4x event was going on. I created an account online and linked my card number to the account, but my points count is still 0. I spent a lot of money and I will be extremely disappointed if I this issue isn't fixed soon. Please help. Thanks.
Last year I signed up for beauty insider online but I don't have a physical card. I rarely go to the sephora store since the nearest one is hours away so I was wondering if I can get it mailed? Also I heard some people have their online points separate from their card but I'm not sure if this is true. When I make my card can I transfer my online points to the physical card or will I have to restart? Cause I'm close to vip so I hope I don't have to restart on my card Thanks for your help
Hello, I've just recently signed up to be a Beauty Insider online. I went to a Sephora store today and purchased several products, but upon purchasing I was asked if I had a Beauty Insider card. I did not have one physically, so I said no. I just found out upon arriving home that I need to get a card at the store. I wanted to know if there's any way to turn my purchases into points, even after I have paid without a card? Sorry I'm still new to all this. Thank you very much in advance!
I've been trying for the past hour to link the two but can't seem to do so!! I usually gave the store my number in order to get into my VIB account but I can't seem to do it on here and it says I have 0 Points when I've already reached VIB in stores
Has anyone ever ordered from this site? I hear great things about the Klairs vitamin C serum, and it's finally back in stock. Thinking of throwing another product in there too. What Korean beauty products do you love? Also, does anyone have any codes/referrals, etc?
Ok, so as I was going to throw away those little plastic pieces that come in pressed powders (from my Becca reward) I noticed something weird. The champagne pop plastic piece looks like it may have been signed by jaclyn hill, but I am not sure. It's definitely written on there with some sort of marker. I posted a normal pic, and a pic with backlighting from my computer. Wondering if this happened to anyone else?
Realistically, of course. Personally, I love goodie bags. And everyone loves subscriptions boxes. I think if they built on this on maybe Rouges were gifted a goodie bag (4-5 deluxe and regular sized samples) monthly it would be awesome and I would definitely buy more. I love discovering new products. So maybe Rougues got it every month and VIBS once when they start. I also think its strange how $350 and $1,000 is a huge gap.. yet there aren't THAT much differences between the two programs? Or so I'm hearing from most Rouges. What do you think? What would you add?