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VIB Canada...am I just getting screwed over?my way
I just became a VIB member, almost on my way to VIB Rouge, I read a lot on the perks, the discounts around April and November? plus a lot were saying around Christmas time they give $20 gift cards or something like that? It didn't even occur to me that I was reading all these people over in the states and that Canada usually gets cheaped out on these kinds of things...i just wanna know if there is any canadian members or even u.s. members who would know if I have anything to actually look forward too?
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HALL OF FAMER notcreative / HALL OF FAMER HALL OF FAMER / replied
If you make it to Rouge before 10/01/15, you will get $25 off a $50 gift card.  It sounds like a coupon, since there is a minimum to activate it, but it really is a gift... see post
Rewards Points
Hi, I forgot to use my beauty insider card when I made a purchase last week. Is there a way I can add the points online?
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BEAUTY PRO BlueEyeAli / BEAUTY PRO BEAUTY PRO / replied
You will have to call and get them added. It shouldnt be a problem for them to do at all. see post
I currently use sephora liquid foundation in 20
Light medium
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @muneca17,   Which specific Sephora Collection foundation do you currently wear? Is it the SEPHORA COLLECTION 10 HR Wear Perfection Foundation in 20 Light Cream? ... see post
Best Products for Blackheads
Hi BT! I was wondering what do you all recommend or suggest for someone with a lot of blackheads on their nose. My skin is clear, thankfully, but it's just my nose....it bothers me so much! 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi hellopatricia,   While it is near impossible to get rid of those on your nose, as they are typically just sebaceous filaments. However, I have found that the GLAM... see post
Favorite Makeup Bags?
What are your favorites for travel, purse, your desk at work? I have just started a new job that requires a good bit of travel, so I am always in the market for practical - and fun! - travel and bag accessories. Would love to see what y'all are using!! Do you have particular shapes/sizes that work best for each situation?   Here's what I'm loving right now - although, I think have a makeup bag addiction problem, so it changes! Pictured: - MUFE sample for scale, and then from top: Kate Spade Saturday (RIP!) canvas triangle bag (great for travel with all of my cosmetics, but skincare has to all be in a separate bag), J.Crew Factory stripe/neon bag (for brushes), Falconwright cactus bag (for purse and soooo tiny, so it is really only good for just few things like a lipstick, gloss, compact, and small eyeliner).  
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HALL OF FAMER armybeauty / HALL OF FAMER HALL OF FAMER / replied
Thank you so much for posting!! I have been searching Etsy for the last few days to find a bag with sass like this one. Thank you for sharing - I'm going to check out he... see post
Benefit Boutique in Toronto!
Hey everyone so as some of you all may know Benefit opened their first boutique in Canada, for all you Toronto ladies its at 2614 Yonge Street. I popped by today as they were handing out yummy cupcakes while giving away deluxe samples to their products and doing FREE service (Yes i had to get my eyebrows done so why not !) the ladies seemed very nice and the boutique was so cute Here are some photos!
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BEAUTY BOSS SammyCR / BEAUTY BOSS BEAUTY BOSS / replied
I feel you !  see post
NARS Birthday Reward Lip Pencil
I received the NARS velvet matte lip pencil for my birthday reward, but it doesn't say what color the pink is on the box!   I want to purchase a full size, but would like to know which color it was. Thanks! 
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
There is a second choice this year. PTR mini cucumber mask and cleanser.   Years ago, the gift was a special made philosophy birthday cake shower gel/shampoo/bubble ba... see post
Beauty.com canada
Hi guys, do you know if beauty dot com ships to Canada? I've tried entering a postal code instead of a zip in the checkout but no luck.
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BEAUTY BOSS Ikon / BEAUTY BOSS BEAUTY BOSS / replied
Yes!! Gosh, they were such perfection. I got one from Sephora in store but didn't realize they were limited editions or I would have gotten backups!! see post
Why did I not receive points from my last purchase?
I still have my receipt from my purchase but I never received any beauty insider points. Is there any way I can still receive them?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi sgrichmond,   I'm sorry you did not receive points from your recent purchase! I'm going to send you a private message now so I can help you out with this! Thanks!... see post
Promo code and points lists
Can anyone post links to the most updated promo codes and point perks lists? I can't seem to find them anywhere.  Thanks!
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BEAUTY WHIZ bowlofmushypeas / BEAUTY WHIZ BEAUTY WHIZ / replied
Thanks!! see post
Happy Mother's Day, BT!
To our beautiful BT mommies: enjoy your day!   For the rest of the BT family: I wish all the mothers in your lives a relaxing and love-filled Mother's Day <3   I know not all of us have our mothers or mother figures still with us, and I am sending extra love your way. Remember, those that we love will always be with us ^_^   Feel free to share with us how you plan on celebrating this day, or what you got for mom!        
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HALL OF FAMER shadetertiary / HALL OF FAMER HALL OF FAMER / replied
Happy Mother's Day - to all the mommies, mommies to-be, mommies waiting for their miracle, mommies of ours, and other mom figures in our lives.  see post
I have an OCD Sephora sample collection problem. Anyone with me?
So every Mother's Day is my official time for going through my samples. In fact, my mother's day gift to my mother in law each year is actually a makeup bag stuffed with samples I have accumulated from the previous year's shopping trips. (She loves this by the way.)   Tonight was my night to inventory, giveaway most of my stock, and reorganize the remaining components of my makeup and trial box samples collection. This is when it dawned on me....   I HAVE A MAKEUP SAMPLE PROBLEM!   When you realize that: 1. You can go shopping basically in your makeup closet for any makeup product from the last year from among the samples you have collected. 2. That you have enough perfume and foil samples to last through any sort of natural disaster. 3. You really don't need to go makeup shopping after all (but you still will of course) because you have enough samples to use for your whole beauty regimen....  Maybe you have a problem !!   Yes, my name is Willa and I have a makeup sample hoarding problem. Who is with me???? (I've posted pictures to prove my craziness... I even separate each sample bag according to category and by type. Who does that? Oh yeah, me!)
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BEAUTY WHIZ paiute / BEAUTY WHIZ BEAUTY WHIZ / replied
I'm not going to lie.. I'm totally drooling over these photos.  see post
Antioxidant/retinol night cream?
Hi, BTers! I've been struggling for months to find a good night cream, so I figured I'd turn to you, the experts, for help I'd like a cream that a) contains antioxidants, b) contains retinol, and c) is good for sensitive skin (does such a thing even exist??). I'd prefer a cream, since my face tends to get dry very easily. I've tried soooo many Sephora creams and none of them have worked, so I'm definitely open to trying products not from Sephora. Skin facts: - I'm 27. - I have rosacea and am prone to blemishes and just overall redness. - I have very pale, sensitive skin. Thanks for taking the time to help!!
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BEAUTY BOSS jsharr08 / BEAUTY BOSS BEAUTY BOSS / replied
La Roche Posay: Anthelios Melt in Sunscreen Milk. 60 SPF. You can use it on body as well as face. Super nice, velvety matte finish, no weird colors when you sweat (Googl... see post
How do I make an appointment to meet with a beauty advisor?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi azdonna,   lylysa has pointed you in the right direction! You can also call Customer Service at  1-877-SEPHORA (1-877-737-4672) (U.S. or Canada) and they can mak... see post
how to add a vib card into online account?
DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @CeciliaChenn,   I'll be happy to link your VIB card to your online account for you! I am sending you a PM now!   Always, Danee see post
Bite Beauty Problem and other Sephora Exclusive Brands
Hi everyone, After all the recent issues we have been having, I thought it might interesting to discuss what brands we can't get elsewhere.  My biggest loss in moving my beauty business to Nordstrom or Ulta is not being able to purchase products from Bite Beauty.  So I decided to email Bite Beauty and Nordstrom directly.  Here’s what I said to Bite Beauty:   “To Whom It May Concern, I would really like to see Bite Beauty products sold at Nordstrom.  Your beautiful, high quality products would fit right in with the other high end beauty lines they carry.  Currently I can only find your products at Sephora.  I would prefer not to shop there anymore.  Sephora's latest fiasco with their "Extraordinary Rewards" this week has proven to me that they care very little for their customers. Please view some of these posts at the Beauty Talk boards to get an idea of how many thousands of customers they have angered: Extraordinary Rewards Experience   and    Let's Talk About These Extraordinary Rewards As a result, I will be moving all of my beauty purchases to Nordstrom. The reward program at Nordstrom is so much better and I would rather spend my money there.  This does cause a problem for me due to your Sephora exclusivity.  I have no other way to purchase your wonderful products.  Please consider expanding your products to Nordstrom.  I hope to see Bite Beauty sold there in the future. Thanks!”   I realize this is more than likely quite futile, due to Bite Beauty being bought by Kendo Brands (another company owned by LVMH, the parent company of Sephora) last fall.  But I felt the need to at least ask.    What are everyone’s thoughts on this and other Sephora exclusives?
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IT GIRL Sakura1203 / IT GIRL IT GIRL / replied
Will do, thanks!   see post
Am I seeing things? Only 59 items in sales section now.
Most of the time it's over 100....wonder what's going on here   But the emerald nail ring is still there...of course
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BEAUTY GURU Mcakes / BEAUTY GURU BEAUTY GURU / replied
I wear mine every day :p see post
Thanks to Beauty2sample
I just want to thank beauty2sample for her work, which sephora should do, i should say beauty2sample informed us, if not her we didnt even know, and by the sephora sends emails, all will grabbed by someone, but now most of them are grabbed by BT members. Im not saying thank u because i grabbed one, but even if i didnt grab i will post this thread, she is just awesome, she detected the date, some perks, more promos before, i think sephora should join Beauty2sample in there IT dept.     Finally Thanks To B2S, ur very helpful to BT
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HALL OF FAMER butterblume / HALL OF FAMER HALL OF FAMER / replied
Beauty2Sample is a goddess and if there was a special MVP rank on BT she should be elevated to it immediately! see post
A Little Positivity
I know we're all hating on Sephora these last few days and I'm absolutely in agreement with everyone on that. I too have spent a sleepless night and I'm Canadian so we all know what happened there...   With that being said, just wanted to share some positive Sephora experiences.   Being from Canada (Toronto), prior to Sephora opening up here, Shoppers didn't carry fancy brands so all we had was The Bay, Sears and Holt. Being a young and poor high school/college student, I would save up for months to buy that one or two coveted items and more often than not be disappointed - not knowing how to apply them or just the product not working for me because I was never able to get a sample before trying. That money was very hard earned and experiencing the sadness of getting a product, having it not work out and having no ability to return and exchange for something else, I had to really limit my purchases and think long and hard about whether the cost was justified.   When Sephora opened here, a world of possibility opened up as well. All the products were out to sample, I could spend hours playing with makeup and trying things on. I was able to get help when I needed, try what I wanted and purchase with full confidence knowing that I had an amazing return policy to back up my purchases. Along the way, I fell in love with all kinds of different makeup, was able to try so much and love and enjoy so many products. For those few duds, I was able to return and exchange for something else I loved. I'm now an adult with a full time job and a bit of a beauty addiction which I'm happy to say has been fully attributed to Sephora (in a good way! )   Yes, the loyalty program could be better. Yes, the custom service could also be improved. Yes, other retailers are catching up and passing Sephora on loyalty/rewards. But for me, personally, it is still a girl's makeup wonderland and there are still many things that keep me coming back.
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BEAUTY GURU mw23 / BEAUTY GURU BEAUTY GURU / replied
I have never shopped at a beauty counter for this reason.  I went straight from drugstore brands to Sephora, though I'll buy from Nordstrom's or directly from companies ... see post
Good/Bad In store service!
So as this mega rewards rolls out we have seem to see the not so organized side of Sephora, having rewards come out at a horrible time with no email regarding so and Canadians getting the short end of the stick.  Now in store service can vary,  What Sephora stores do you enjoy visiting that has great service/stock/Aamazing SA's ? &  What Sephora stores have you had gone too that you probably won't go again due to the lack of good service/ Stock ..ect
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BEAUTY PRO Tracib1981 / BEAUTY PRO BEAUTY PRO / replied
Sadly where I live we only have SiJCP. And up until recently i have had great experiences. Yet s of late, i have gotten to the point where i don't even want to shop at s... see post
Extraordinary Rewards Experience
Hi Everyone,   We wanted to take a moment to let you know that we are hearing your feedback regarding today’s Extraordinary Rewards experience. If we haven’t been able to respond to you personally yet, please know that we have read your feedback and definitely understand your frustration. The rewards sold out much quicker than we anticipated, so we were unable to send out the planned email or post to our social channels. We’re sorry if you missed out on these exciting rewards. The response has been overwhelming and we are happy to announce that there will be more extraordinary rewards coming this year.   If you have specific questions or need assistance, please PM a moderator for help. We appreciate your understanding and value the helpful feedback you’ve provided here on BeautyTalk.  
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candacebt HOSTESS / HOSTESS HOSTESS / replied
Well ladies, this has been super fun, but I think this thread has run its course. Closing this down now.  see post
Sephora regain your loyalty?
I should get paid by Sephora marketing for starting this thread for them.   What, if anything, could Sephora do at this point to regain your trust and loyalty to the company?   For me, I would be appeased by a year of 500 point perks and a $50 gift card. I would be miffed still, but might be willing to sweep this guffaw under the rug.
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HALL OF FAMER newandaddicted / HALL OF FAMER HALL OF FAMER / replied
Sooo she feels (felt) the reward program has been a success...hmm...wow.   see post
Hey BT guess who got the best reward, I did!
Like as most BTers here I too am very disappointed with Sephora. I stayed up late last night, dozed off for a few minutes and woke to realize all (except a few 1000, which not interest me) rewards were gone. I attempted to call the Rouge Line and kept getting disconnected. At first I thought it was the Rep who hung up on me and got really upset. But when I called back, two more times, that got cut off too. I guess I wasn’t the only upset customer bombarding their phone lines. I decided to give it a break.   I called a few hours later and again, after reaching a Rep, I got cut off. Why? I called again for the fourth or fifth time today and now it wasn’t only to complain about their rewards system or lack of, but also their customer service. After a few minutes of my uninterrupted speech all the Rep told me “I’m sorry you missed the rewards, we will be having more rewards in the future so stay tuned” When ? What? I asked her. She said she didn’t have any info only that Sephora keeps adding new rewards constantly. And that’s all I got …a simple “I’m sorry you missed the rewards” that felt like she said ' Ha ha that’s what you get for not taking those extra cans of energizer drinks to keep you up all night!! ' no points or anything, not that I care since I can't redeem for something I really want.   I’m so angry but not as much as how disappointed I am with Sephora right now. I haven’t received any email or notice about this. Honestly, I ask myself why even bother shopping at Sephora anymore. I feel like I’m in a bad relationship with Sephora; keeps me awake up all night and doesn’t satisfies me. I give and give to Sephora and I don’t receive much back. Isn’t that a really bad relationship? I get more perks/rewards at other places than here, seriously. Yes some products/brands I can only purchase here and those will be the only products I purchase from Sephora from now on. I may not spend tons and tons of $$$ at Sephora but I do spend a good amount of my income here. Let this be a lesson to me. To put myself to sleep and not rely on Sephora’s rewards anymore.   I do want to add that the true reward that I have received from Sephora and I cannot find anywhere else, is this BT community. I come here everyday, yes everyday. I might not comment much but am stalking threads and reading people’s comments. It’s has become something kind of therapeutic for me. I have learned so much here and to me this has been the greatest reward Sephora has given me.   Thank you BeautyTalk! 
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BEAUTY MASTER Biedazzle / BEAUTY MASTER BEAUTY MASTER / replied
Anyone who is interested have an idea for a name? BT 2.0? LOL see post
10K Josie Maran Perk.
As some of you know I was able to get the 10K Josie Maran perk. There was no information about where the trip was, when it needed to be redeemed, etc... when the perks went live. It wasn't until AFTER I placed my order that I noticed the trip is for PA. I LIVE in PA! So obviously this is not a perk that is worthwhile to me, let alone worth 10K points. I wanted to be able to just cancel it and get my points back so someone who would truly enjoy the trip would have a chance at it.   Sephora CS messaged me to essentially say: my reward was non-refundable non-returnable according to their terms of service. (Paraphrased since a mod deleted what was actually written) This is absolutely disgusting in my opinion. Sephora gives out points like candy... they've been doing it ALL day! And I can't even offer up my trip to anyone else! Someone who would actually enjoy it! For the record, my order has not shipped or anything like that.    So thanks, Sephora... for really outdoing yourself! Just when I thought your customer service couldn't get any worse. ***Edited to add my response*** **Oh and apparently my message from Sephora CS was edited out by a mod***     So what you're telling me is that because your IT people didn't have any sort of description up when the perks launched (at 4am EST by the way), that we as consumers are supposed to just take responsibility for whatever it will eventually say? I thought being clear and concise was the responsibility of the MERCHANT not the CONSUMER. I'm not sure how that is binding in any way, shape, or form. Traditionally these trips are for places like Paris and LA, there's no way anyone would assume that this year's perk would take place in Pennsylvania. That's ridiculous. Additionally, last year people were refunded for their "mega" points that were unsatisfactory (the purses and the custom Bite lipsticks) so I'm not sure why this doesn't count in the same way. It's beyond outrageous to do this when you could've made this customer happy by simply returning my points and another customer happy by offering this reward again when so many people missed out. All with a few mouse clicks and keystrokes. There were several people on Beauty Talk (you know, the place where your most loyal customers gather) who would've really enjoyed having this trip, so it's honestly awful the way you're handling this situation. Just remember, you're alienating customers who have accumulated 10K+ points. Those points don't come without purchases. It's Sephora who is losing money and garnering bad press because of "customer service" like this.   Melissa
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HALL OF FAMER killahbabe / HALL OF FAMER HALL OF FAMER / replied
Well, if given the choice... I choose BOTH! :D   see post
What will you do with all your leftover points?
Now that they've totally messed up this "Extraordinary Rewards" and so many are ticked off about the promotion, what will everyone do now? Just leave and let Sephora have all the points you've accumulated or will you actually wait it out for the alleged Mega Surge at the end of the summer?
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HALL OF FAMER tehprincessjenn / HALL OF FAMER HALL OF FAMER / replied
MUFE is store exclusive.  Kat Von D, Marc Jacobs, Bite, Formula X, etc. are part of Kendo Brands, which is one of Sephora's product portfolio, so they won't be sold to ... see post
Favorite Sephora Alternative?
I, like so many of you here, am completely over Sephora after this "Extraordinary Rewards from 4-4:02am EST" fiasco. I was sleeping, so I could work at the job where I make the money for beauty & skincare. Sooooo, my question is, where should I go now that I am completely done with Sephora?    Ulta's layout & website has always confused me to no end, but apparently their reward system let's you use $ rewards for products? Does that include what Ulta considers "elite" brands (e.g. UD, Tarte, Becca, etc)? Right now where I live, I have no high end department stores around. But in a few months I am moving to LA & will have many more options . Which department stores give the best rewards & have the best customer service experiences at the counters? I have had pretty bad experience with super pushy & judgey Tom Ford & Guerlain reps when I've been at department stores in big cities in the past. Thanks in advance for all recs!
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BEAUTY WHIZ Fernleaf / BEAUTY WHIZ BEAUTY WHIZ / replied
Aw man.. missed it.  How was it?  Do tell us what you got!! :) see post
Extraordinary Rewards
I never received any email notification about the rewards. The same thing happened during love note and my email subscription was supposedly refreshed. This is so annoying, now all the rewards are gone.  
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BEAUTY MASTER MNSnowPrincess / BEAUTY MASTER BEAUTY MASTER / replied
0_o I never got one at all! WTF see post
And now the email about the rewards goes out
seriously but wtf what was the point in still having the email about the rewards still go out ?? i feel like it only pisses me off more now to see that and not be able to get them . 
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BEAUTY SAVANT danielle0527 / BEAUTY SAVANT BEAUTY SAVANT / replied
I DID NOT get a SINGLE email. WTfreak? WOw. So much for being a ROUGE with over 5,000 points!! see post
EXTRAORDINARY REWARDS RECAP
This is just a master post for those who were wondering what the rewards were, it seems access to a lot of these perks are limited in terms of seeing what they are. Again, these are just estimated retail values I have looked up, its hard to determine how much an autograph is worth etc. Starting out with 2k, 5k, and then will try to do 1k, 10k   2000 POINTS   Limited Edition SIGNED Urban Decay Naked Vault  (ESTIMATED VALUE at $280 USD) - Urban Decay Naked   - Urban Decay Naked 2 - Urban Decay Naked 3 - Urban Decay Naked Ultra Nourishing Lipgloss (in **bleep**, Rule34, and Streak) - Urban Decay Naked Flushed (in Streak, Naked, and Native) - Urban Decay Naked 24/7 Glide-On Double-Ended Eye Pencil (in Naked, Naked 2, and Naked 3)   Full Service Dry Bar Package (ESTIMATED VALUE AT $312) - Buttercup Blowdryer -- $195 - Sake Bomb Shampoo  -- $24 - Sake Bomb Conditioner  -- $24 - Lemon Drop Brush -- $16 - Sparkling Soda Shine Mist -- $28 - Money Maker Flexible Hold Hairspray  -- $26 - Hot Toddy Heat Protector Frizz Fighter Deluxe Sample - Drybar-branded mug   Bobbi Brown's Everything Eyes Book Set (ESTIMATED VALUE AT $279) - Everything Eyes by Bobbi Brown, Signed  $14.95 - Hydrating Face Cream  -- $56 - Hydrating Eye Cream  -- $50 - Limited Edition Long-Wear Smokey Eye Kit (includes long-wear gel eyeliner, mini ultra-fine eyeliner brush, smokey eye mascara deluxe sample, and soothing cleansing oil deluxe sample)  -- $52 - Shimmer Brick with Mini Face Blender Brush  -- $44 - Bobbi Classic Lip Color Trio in Salmon, Sandwash Pink, and Pink  -- $62   ATELIER COLOGNE COAST TO COAST COLLECTION (ESTIMATED VALUE $340) - 1 oz. Sud Magnolia  -- $85 - 1 oz. Mandarine Glaciale  -- $85 - 1 oz. Figuier Ardent  -- $85 - 1 oz. Cedrat Atlas  -- $85 - Leather case    
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HALL OF FAMER Mochapj / HALL OF FAMER HALL OF FAMER / replied
I don't think they specified the quantity of any of the perks online. see post