As some of you know I was able to get the 10K Josie Maran perk. There was no information about where the trip was, when it needed to be redeemed, etc... when the perks went live. It wasn't until AFTER I placed my order that I noticed the trip is for PA. I LIVE in PA! So obviously this is not a perk that is worthwhile to me, let alone worth 10K points. I wanted to be able to just cancel it and get my points back so someone who would truly enjoy the trip would have a chance at it. Sephora CS messaged me to essentially say: my reward was non-refundable non-returnable according to their terms of service. (Paraphrased since a mod deleted what was actually written) This is absolutely disgusting in my opinion. Sephora gives out points like candy... they've been doing it ALL day! And I can't even offer up my trip to anyone else! Someone who would actually enjoy it! For the record, my order has not shipped or anything like that. So thanks, Sephora... for really outdoing yourself! Just when I thought your customer service couldn't get any worse. ***Edited to add my response*** **Oh and apparently my message from Sephora CS was edited out by a mod*** So what you're telling me is that because your IT people didn't have any sort of description up when the perks launched (at 4am EST by the way), that we as consumers are supposed to just take responsibility for whatever it will eventually say? I thought being clear and concise was the responsibility of the MERCHANT not the CONSUMER. I'm not sure how that is binding in any way, shape, or form. Traditionally these trips are for places like Paris and LA, there's no way anyone would assume that this year's perk would take place in Pennsylvania. That's ridiculous. Additionally, last year people were refunded for their "mega" points that were unsatisfactory (the purses and the custom Bite lipsticks) so I'm not sure why this doesn't count in the same way. It's beyond outrageous to do this when you could've made this customer happy by simply returning my points and another customer happy by offering this reward again when so many people missed out. All with a few mouse clicks and keystrokes. There were several people on Beauty Talk (you know, the place where your most loyal customers gather) who would've really enjoyed having this trip, so it's honestly awful the way you're handling this situation. Just remember, you're alienating customers who have accumulated 10K+ points. Those points don't come without purchases. It's Sephora who is losing money and garnering bad press because of "customer service" like this. Melissa
What are your favorites for travel, purse, your desk at work? I have just started a new job that requires a good bit of travel, so I am always in the market for practical - and fun! - travel and bag accessories. Would love to see what y'all are using!! Do you have particular shapes/sizes that work best for each situation? Here's what I'm loving right now - although, I think have a makeup bag addiction problem, so it changes! Pictured: - MUFE sample for scale, and then from top: Kate Spade Saturday (RIP!) canvas triangle bag (great for travel with all of my cosmetics, but skincare has to all be in a separate bag), J.Crew Factory stripe/neon bag (for brushes), Falconwright cactus bag (for purse and soooo tiny, so it is really only good for just few things like a lipstick, gloss, compact, and small eyeliner).
So every Mother's Day is my official time for going through my samples. In fact, my mother's day gift to my mother in law each year is actually a makeup bag stuffed with samples I have accumulated from the previous year's shopping trips. (She loves this by the way.) Tonight was my night to inventory, giveaway most of my stock, and reorganize the remaining components of my makeup and trial box samples collection. This is when it dawned on me.... I HAVE A MAKEUP SAMPLE PROBLEM! When you realize that: 1. You can go shopping basically in your makeup closet for any makeup product from the last year from among the samples you have collected. 2. That you have enough perfume and foil samples to last through any sort of natural disaster. 3. You really don't need to go makeup shopping after all (but you still will of course) because you have enough samples to use for your whole beauty regimen.... Maybe you have a problem !! Yes, my name is Willa and I have a makeup sample hoarding problem. Who is with me???? (I've posted pictures to prove my craziness... I even separate each sample bag according to category and by type. Who does that? Oh yeah, me!)
Hi everyone, Since there are many LE items or discontinued items that we search for, I wanted to know if there is any interest in maintaining a thread to post any unicorns we stumble upon and list where it can be found so others can try to find these items that they are looking for. I thought this might be useful as I found a few items on my trip and also found it extremely helpful when a fellow BT member posted about the availability of Tom Ford's Nude Dip on Selfridges a couple of months ago so that a few of us could finally order this LE item. I also thought that if there are LE items that people are looking for, they could PM me and I could add it to the main thread so that others would know what others may be looking for. I could update the Found Unicorns on the main post weekly. Looking for your thoughts, suggestions? This would be strictly for limited edition items and discontinued items. Please include location, date found, and price if it is selling for less or more than regular retail price. Thanks in advance! Wanted Unicorns: ABH amrezy palette ( minibux, BeautyIsPassion) Bite002 lipstick (green chilli, AMHWKI) Chanel Ombre Contraste Sculpting Veil in Notorious (minibux,KateLovesYSL) Chanel Camelia de Plumes (michelleshops) Chantecaille Rose Face Powder (kateye7) Chantecailles Turtles Palette (overlay must still be intact) (Missy772) COTY Sephora Marsala eye palette (jcmb, julietta343) Dior My Lady Blush in 001 and 006 (jellybean917) Dior Amber diamond (aviscardi) Divergent set (ImHisAngel) Estee Lauder Heatwave (aviscardi) Givenchy Confetti Powder (MK89, KateLovesYSL) Guerlain Cruel Gardenia (Rhiannon1419) Guerlain's Rouge G's in Gigolo and/or Bee (MK89) Guerlain Rouge G lipstick in Gems (NarNarNars, goldeneraglamor) Jo Malone Bitter Orange and Chocolate cologne (LCResz) KVD palettes (NIB) including Gypsy, Mi Vida Loca, Sinner and Truth (AmyC) KVD Spellbinding palette (bea0t) KVD Esperanza palette (jellybean917) Lorac mega pro (sdbeautyjunkie) MAC pressed pigment in Summer Honey (StephaniLynn) MAC True Romantic Blush and MAC Petal Point blush (Javadoo) MAC Alluring Aquatic Bronzers(MK89) MAC Alluring Aquatic Blushes (MK89, annypoo) MAC whisper of guilt (aviscardi) MAC Bao Bao Wan Opal Beauty Powder (ohsotatooed) Paul & Joe's kitty lipsticks (FireSpinner, Lynni98) Sephora Cinderella mirror (Mk89, AmyC, Panda168) Sigma Creme de Couture shadow palette(StephaniLynn) Tarte Aqualillies (plm95, bea0t) Romancing in the Glow palettes (plm95, bea0t, StephaniLynn) Tarte Romancing in the Glow (Zpsid91) Tarte Coral Crush (msjudycyang) Tom Ford Unabashed palette (jenpred) Tom Ford Guilt cream shadow (killahbabe) Tom Ford Emerald Lust (Poisonivy9) Tom Ford Violet Dusk Eyeshadow Quad (KateLovesYSL) Tom Ford Lips & Boys in Stavros (minibux) Tom Ford She Wolf (lipstick4soul) Urban Decay Honey eyeshadow (Gwenhwyfar) UD Honey eyeliner (Mochapj) Urban Decay Naked Vault (AnneMCC)
Hi everyone, my current shopping bag qualifies me for the VIB level but am I supposed to receive the welcome kit in this package, in a later separate package, or can I pick it up in store? Also, what does the welcome kit contain? Super excited about reaching this level! Thanks guys!
Hey everyone so as some of you all may know Benefit opened their first boutique in Canada, for all you Toronto ladies its at 2614 Yonge Street. I popped by today as they were handing out yummy cupcakes while giving away deluxe samples to their products and doing FREE service (Yes i had to get my eyebrows done so why not !) the ladies seemed very nice and the boutique was so cute Here are some photos!
I received the NARS velvet matte lip pencil for my birthday reward, but it doesn't say what color the pink is on the box! I want to purchase a full size, but would like to know which color it was. Thanks!
We wanted to take a moment to let you know that we are hearing your feedback regarding today’s Extraordinary Rewards experience. If we haven’t been able to respond to you personally yet, please know that we have read your feedback and definitely understand your frustration. The rewards sold out much quicker than we anticipated, so we were unable to send out the planned email or post to our social channels. We’re sorry if you missed out on these exciting rewards. The response has been overwhelming and we are happy to announce that there will be more extraordinary rewards coming this year.
If you have specific questions or need assistance, please PM a moderator for help. We appreciate your understanding and value the helpful feedback you’ve provided here on BeautyTalk.
I, like so many of you here, am completely over Sephora after this "Extraordinary Rewards from 4-4:02am EST" fiasco. I was sleeping, so I could work at the job where I make the money for beauty & skincare. Sooooo, my question is, where should I go now that I am completely done with Sephora? Ulta's layout & website has always confused me to no end, but apparently their reward system let's you use $ rewards for products? Does that include what Ulta considers "elite" brands (e.g. UD, Tarte, Becca, etc)? Right now where I live, I have no high end department stores around. But in a few months I am moving to LA & will have many more options . Which department stores give the best rewards & have the best customer service experiences at the counters? I have had pretty bad experience with super pushy & judgey Tom Ford & Guerlain reps when I've been at department stores in big cities in the past. Thanks in advance for all recs!
I am starting this thread to bring attention to the exclusion of Canadians from the Mega Rewards promotion. I myself tried to add the KVD 1000 point perk, which in the fine print stated Valid for US and Canadian residents, when I added it to my bag and checked out, it said it was not available for Canadians. This is very unfair treatment of the Canadian customers, who spend as much (or more considering the products are more expensive in Canada), to have these rewards available on the Canadian site and then not allow us to redeem them was wrong. Any other Canadians who experienced this (or supportive Americans), use this thread to bring attention to this issue!
To our beautiful BT mommies: enjoy your day! For the rest of the BT family: I wish all the mothers in your lives a relaxing and love-filled Mother's Day <3 I know not all of us have our mothers or mother figures still with us, and I am sending extra love your way. Remember, those that we love will always be with us ^_^ Feel free to share with us how you plan on celebrating this day, or what you got for mom!
I know we're all hating on Sephora these last few days and I'm absolutely in agreement with everyone on that. I too have spent a sleepless night and I'm Canadian so we all know what happened there... With that being said, just wanted to share some positive Sephora experiences. Being from Canada (Toronto), prior to Sephora opening up here, Shoppers didn't carry fancy brands so all we had was The Bay, Sears and Holt. Being a young and poor high school/college student, I would save up for months to buy that one or two coveted items and more often than not be disappointed - not knowing how to apply them or just the product not working for me because I was never able to get a sample before trying. That money was very hard earned and experiencing the sadness of getting a product, having it not work out and having no ability to return and exchange for something else, I had to really limit my purchases and think long and hard about whether the cost was justified. When Sephora opened here, a world of possibility opened up as well. All the products were out to sample, I could spend hours playing with makeup and trying things on. I was able to get help when I needed, try what I wanted and purchase with full confidence knowing that I had an amazing return policy to back up my purchases. Along the way, I fell in love with all kinds of different makeup, was able to try so much and love and enjoy so many products. For those few duds, I was able to return and exchange for something else I loved. I'm now an adult with a full time job and a bit of a beauty addiction which I'm happy to say has been fully attributed to Sephora (in a good way! ) Yes, the loyalty program could be better. Yes, the custom service could also be improved. Yes, other retailers are catching up and passing Sephora on loyalty/rewards. But for me, personally, it is still a girl's makeup wonderland and there are still many things that keep me coming back.
Hi, BTers! I've been struggling for months to find a good night cream, so I figured I'd turn to you, the experts, for help I'd like a cream that a) contains antioxidants, b) contains retinol, and c) is good for sensitive skin (does such a thing even exist??). I'd prefer a cream, since my face tends to get dry very easily. I've tried soooo many Sephora creams and none of them have worked, so I'm definitely open to trying products not from Sephora. Skin facts: - I'm 27. - I have rosacea and am prone to blemishes and just overall redness. - I have very pale, sensitive skin. Thanks for taking the time to help!!
I should get paid by Sephora marketing for starting this thread for them. What, if anything, could Sephora do at this point to regain your trust and loyalty to the company? For me, I would be appeased by a year of 500 point perks and a $50 gift card. I would be miffed still, but might be willing to sweep this guffaw under the rug.
How do you feel about the 500 point perks offered at sephora? I check from here and there to see what the perks are and never really find its anything I am interested in. There have been a couple within the last few years that I liked including a kit by Benefit that included a full size Coralista blush whick I still use, among other items I still purchase and currently use I just wish they would have better offers more than once a year or every 2 years lol so I could actually use my MUCH (for lack of better words at this time of night lol) earned points that are just building up more and more in my beauty bank. I also think it would be more encouraging to spend even more $ if I knew the perks were a better pay off.....What are your thoughts? I mean to get 500 points you do afterall have to SPEND $500....Sooo a good "gift" in return would be a nice thank you!
Hi everyone, After all the recent issues we have been having, I thought it might interesting to discuss what brands we can't get elsewhere. My biggest loss in moving my beauty business to Nordstrom or Ulta is not being able to purchase products from Bite Beauty. So I decided to email Bite Beauty and Nordstrom directly. Here’s what I said to Bite Beauty: “To Whom It May Concern, I would really like to see Bite Beauty products sold at Nordstrom. Your beautiful, high quality products would fit right in with the other high end beauty lines they carry. Currently I can only find your products at Sephora. I would prefer not to shop there anymore. Sephora's latest fiasco with their "Extraordinary Rewards" this week has proven to me that they care very little for their customers. Please view some of these posts at the Beauty Talk boards to get an idea of how many thousands of customers they have angered: Extraordinary Rewards Experience and Let's Talk About These Extraordinary Rewards As a result, I will be moving all of my beauty purchases to Nordstrom. The reward program at Nordstrom is so much better and I would rather spend my money there. This does cause a problem for me due to your Sephora exclusivity. I have no other way to purchase your wonderful products. Please consider expanding your products to Nordstrom. I hope to see Bite Beauty sold there in the future. Thanks!” I realize this is more than likely quite futile, due to Bite Beauty being bought by Kendo Brands (another company owned by LVMH, the parent company of Sephora) last fall. But I felt the need to at least ask. What are everyone’s thoughts on this and other Sephora exclusives?