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Beauty Insider
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misscg
Can't say what I know but Rougies check the snail mail
So before my post gets removed again I'll be super vague and secretive for competitive reasons but.....it appears rouge members may finally get what we begged for for xmas (sorry not the mystical free gift) but maybe a....... that's worth more than previous years     On another note, who else is cooking for Thanksgiving and takes a break by going on BT? Lol, well besides me.
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guzelkiz
HALL OF FAMER guzelkiz / HALL OF FAMER HALL OF FAMER / replied
I LOVE Beautylish!! They are the BEST!!  see post
Kclr16
BLACK FRIDAY
Just noticed this page:   http://www.sephora.com/contentStore/mediaContentTe mplateNoNav.jsp?mediaId=17200052&_requestid=23570   BLACK FRIDAY Be the first to see our once-a-year specials. Follow SephoraSnaps on Snapchat from November 23 - 25 to see what’s coming up on Black Friday. Not on Snapchat? You can still view the deals early on Instagram beginning November 26. Until then, visit our Weekly Specials to shop current offers.   Downloading Snapchat now...
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Hellvetica
BEAUTY PRO Hellvetica / BEAUTY PRO BEAUTY PRO / replied
I think we have the same times as everyone else. I haven't seen word or notices of bonus times for Rouge or VIB. see post
amnos
International VIB
I'm pretty close to achieving VIB status but I wondering if it's even worth it for people who don't live in USA or Canada. What do you guys think? 
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alexisc26
Syncing Online Account with Beauty Insider Card
How do I sync my online account with my VIB card? Help please! I've made many purchases but there are no points showing up in my online account. It says I'm not even signed up for beauty insider.
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Monabrin
why beauty insider and otehr beauty codes are not working for Germany ?
NikaBT
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Monabrin,   Promotional codes are only available for clients within the US and Canada. If you are going through the international checkout process there should no... see post
Reynitaa
Interview!!!
What is the meaning of beauty to Sephora?   What are some company's that Sephora competes with? What impressions do the audience get from your advertisements? What is the most common device Sephora sends in each advertisements? Whats the original intention of your most recent advertisement? 
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jsmile
BEAUTY WHIZ jsmile / BEAUTY WHIZ BEAUTY WHIZ / replied
Is english your second language? Maybe stating what the purpose of your questions would be helpful in order to get answers. see post
madelynrose14
clarasonic
For teens, is the clarasonic mia or mia 2 the best? i have oily to combo skin.
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lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
HeartsMyFace brings up great parts about how the brush head is a major component to key into when choosing any model of the Clarisonic.   http://community.sephora.com/... see post
sephoraadmin2
A Message To Our Clients
Sephora is dedicated to providing an exciting and reliable shopping experience and we sincerely apologize to our loyal clients who were impacted by the website outage that occurred yesterday.   Our website is incredibly robust and designed to withstand a tremendous amount of volume. What caused the disruption yesterday was a high level of bulk buys and automated accounts for reselling purposes from North America and multiple countries outside the US. The technical difficulties that impacted the site are actively being addressed and our desktop US website is now functioning normally. We are actively working to restore our Canadian, mobile website, and international shipping where applicable. There has been no impact on the security and privacy of our clients' data.   The reality is that in taking steps to restore website functionality, some of our loyal North American and international clients got temporarily blocked. We understand how frustrating it is and are deeply sorry for the disruption to your shopping experience.   However, in some instances we have, indeed, de-activated accounts due to reselling -- a pervasive issue throughout the industry and the world. As part of our ongoing commitment to protecting our clients and our brands, we have identified certain entities who take advantage of promotional opportunities to purchase products in large volume on our website and re-sell them through other channels. After careful consideration, we have deactivated these accounts in order to optimize product availability for the majority of our clients, as well as ensure that consumers are not subject to increased prices or products that are not being handled or stored properly.   We have established a VIB hotline to ensure that if we are able to verify that your account was erroneously deactivated, it is reactivated immediately. Please call 877-VIB-ONLY (1-877-842-6659)   If you experience any difficulties placing your order please contact us at 1-877-SEPHORA (1-877-737-4672) or email us at  client.service@sephora.com .   Our VIB 20% off promotion runs through Monday, November 10 th  and our VIB and VIB Rouge clients have several days left to take advantage of this exclusive holiday shopping event.   UPDATE: Functionality has been restored to Sephora.ca and we can now accept Canadian orders. 
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End0ra
HALL OF FAMER End0ra / HALL OF FAMER HALL OF FAMER / replied
Yep, another Australian customer here.  I could not get on to the site at all during the sale, even after the initial  issues were resolved for US customers.  The whole ... see post
foreverfionaa
How long does it take for Sephora BI points to transfer?
I opened an account in store for BI rewards.  When I wanted to see how many points I had, I used the same email to register, and it showed I had 0 points.  I called customer service and spent forever one the phone to try and get it figured out.     The rep. told me I had two sephora cards under one account, which I did, one from the online website and one from inside the store, but I only use the one I got on the website.   She said she set up a transfer, its been two days, when will I see my points? 
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ZannaBT
ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi foreverfionaa,   I'm going to send you a PM to make sure your accounts have been linked as you should see your points automatically updated. Thanks! see post
sillybachi
Beauty Insider points and account :(
I have been trying to get this issue fixed without any help from your email/phone customer service. I hope someone here can help me! I noticed my Beauty Insider points don't match in store and online and when I checked my history, most of my in-store purchases aren't showing up! I also am missing 100 points that were supposed to be added to my account when I called to inquire about the delay in my order. I am very frustrated because nobody seems to be able to solve this issue. I have already called before to link my Beauty Insider card and my online account, but I'm not sure if that even happened. I basically had two Beauty Insider accounts that I wanted to merge and the customer service rep said she would take care of it, but none of my purchases in store are showing up on my online account. Please help!!
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Yaz3727
Yaz3727 / NEWCOMER / replied
Hi! I've got exact same problem! I have no idea what can I do?!   see post
Jerusha90
Lovely Products!
I believe that your company makes the finest products in the world. I also love the way your products are organic and natural. Most of the products are synthetic these days but yours are always eco-friendly and do what they claim to do; that is what I like so much about your company.   I would love to try more of your amazing range. Could you please send me some samples of your new/old products? I would be so grateful. Thanks!
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Jerusha90,   Thank you so much for your appreciation! Calamityjane85 is right, unfortunately, we are not able to send you the samples without a purchase. Sorry fo... see post
lilyyy
2014 Sephora Birthday gift!!!
From yahoo:    "The set features deluxe size samples of MAKE UP FOR EVER's Smoky Extravagant mascara and Rouge Artist Natural lipstick in N9."     For the men: Sephora is offering its male Beauty Insiders a reason to celebrate with an exclusive gift from JACK BLACK. The deluxe-sized sample of JACK BLACK Performance Remedy™ Turbo Wash™ Energizing Cleanser for Hair & Body contains rosemary, eucalyptus and juniper berry for a refreshing sensory boost any time of day.
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lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
I want to say there's only a window of time a month prior to a month after your birthday to redeem the gift. Perhaps you can call customer service direct to inquire furt... see post
seevee
I was told I couldn't have a sample of Glamglow?
Has anyone else been turned away, or is it just my store?
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bratknits
HALL OF FAMER bratknits / HALL OF FAMER HALL OF FAMER / replied
Samples out of jars are really not a great idea.  There's no way to sanitize them and who knows what was on the fingers of the people who tried it out in store.  I've on... see post
szpi
When will sephora have any up coming sale for beauty insiders?
danielle0527
BEAUTY WHIZ danielle0527 / BEAUTY WHIZ BEAUTY WHIZ / replied
yay! at least this comment meant something is on its way lol see post
Natalian
SEPHORA IS BEING SUED FOR RACIAL DISCRIMINATION (really)
SEPHORA IS BEING SUED FOR RACIAL DISCRIMINATION Sephora has gotten itself into hot water in the wake of a  20 percent off sale  in early November that wound up crashing its site. Four women of Chinese descent have filed a class action suit against the beauty retailer and LVMH, its parent company, for discriminating against minority customers — in this case, deactivating and blocking accounts of shoppers "of perceived Chinese/Asian descent based on the ill-founded and discriminatory belief that all Chinese/Asian customers abuse discount sales to enagage in bulk purchase for re-sale." Yep. That does not sound good.  According to the court filing, the Sephora site crashed on Nov. 6, preventing any customers from accessing their accounts or making purchases, but later that evening the site was back up and running. As the retailer explained things on its Facebook site e , the malfunctioning owed to "high levels of bulk buys for reselling purposes in North America and other countries" and a number of accounts it believed to be associated with that activity remained suspended.  You can see where this is going: According to the plaintiffs, the blocked accounts belonged to "email addresses with names that appeared to signify Chinese/Asian race/ethnicity/national origin/descent" or web domains originating in China or Asia. Hence the suit, which the four women — Xiao Xiao, Man Xu, Jiali Chen and Tiantian Zou — filed in the Southern District of New York U.S. District Court on Tuesday. Sephora has a slightly different take on things. Here's a statement sent to  Fashionista  by a rep for the company:     The sale is going strong 
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TheSocialQuota
BEAUTY BOSS TheSocialQuota / BEAUTY BOSS BEAUTY BOSS / replied
LOL, oh your 8 year old is familiar to me. <3 I don't envy you at all since he sounds like an endlessly self entertaining booger. :D see post
mermaidsnstuff
Order taking to long to process
I placed my order a week ago and it still says that it is processing at the warehouse. Does anyone know if they are having delays or something? I sent them an email, but they haven't gotten back to me yet.
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fatimamummy
HALL OF FAMER fatimamummy / HALL OF FAMER HALL OF FAMER / replied
You are not alone, many of us have orders delayed and Sephora CS is constantly apologizing for the delay and offering compensation for the delays. If you are too concern... see post
DVKSEPHORA
On store free samples
I dint receive any free samples from the store purchase ? Is it applicable only for the online purchases ?
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heartsmyface
HALL OF FAMER heartsmyface / HALL OF FAMER HALL OF FAMER / replied
I usually ask for samples of things I haven't tried while in store and they make them up for me on the spot.  I actually prefer choosing which things get to take home to... see post
redwagon44
Best of Beauty Talk Awards ***VOTING***
Alright ladies and gentlemen of BT! The survey is up and running!      Allure's list has got nothing on the collective expertise of this group See Gingaa's original post below to see the thoughts behind this survey.   http://community.sephora.com/t5/Beauty-Insider/All ure-s-Best-of-Beauty-I-disagree-We-need-a-Best-of- ...   We've created a pretty exhaustive list of 150 categories for all of you lovely people to nominate your favorite products! Please note that you  do not have to have a product vote for each category, so don't be too intimidated!     Please send me a PM if you'd like to participate, and I'll send you the link! (It's hosted on SurveyMonkey.) All members are welcome!! The more responses I get, the better I'm not sure when I will close the voting (maybe early December?) but the results will be summarized and shared in a follow up post!      
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skintester
HALL OF FAMER skintester / HALL OF FAMER HALL OF FAMER / replied
Done! see post
sravanthi
Did any one received email from Sephora, adding 500 points to beauty bank?
Edit- I received my packages yesterday, 2 days prior and my point are added, i hope the same with every one. Thank u so much Sephora CS.     I just received email from sephora customer care, stating that " Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th . We truly apologize for any inconvenience this may cause,  to  express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days".    Did any one received this email? I'm happy that Sephora recognizing our inconvenience. Thank you.
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StephaniLynn
BEAUTY MASTER StephaniLynn / BEAUTY MASTER BEAUTY MASTER / replied
I think i'll do that. Thank you:) see post
beachyt
So You're a Reseller,
I'm wondering if this happened to anyone else.. At last night's event the girl at the register next to me was trying to buy multiples of several items. The cashier told her that there was a limit of 3 per item, per customer. The girl's English was almost nonexistent because she just kept giving a blank stare and asking "how much?" so the cashier finally told her that she would just do multiple separate transactions so she could buy all of the items. I don't know what she was buying, and she very well might have been purchasing the same item for her nine sisters back home, but it made me wonder -- why even put these policies in place if no one is sticking to them?   Every time I check the sephorahaul tag on Instagram it's flooded with people selling Sephora and Ulta exclusives overseas through their accounts. I don't begrudge anyone for trying to make a living however they can but it is annoying to see tons of the Too Faced melted lipstick sets for sale on there when they're sold out online and in stores.   I also saw massive amounts of girls writing to Sephora's FB page about their accounts being locked and accused of being resellers -- an inordinate amount, it seems. Just wondering if anyone else has seen any of this stuff going on?
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heartsmyface
HALL OF FAMER heartsmyface / HALL OF FAMER HALL OF FAMER / replied
laughing cause that is so true!   😂 see post
KateLovesYSL
What is going on with Sephora's warehouses?!? 10 missing samples, 2 missing promo code items!
Today I came home and was super excited to have 8 Sephora boxes to open up even though most were gifts for my family and friends. I had purchased a few of  the Ocos Locos 2, Feminine Palettes, Philosophy make up removers , etc from the recent sale   First of all, I noticed that instead of receiving the Sephora gift bag like I requested, all 8 orders were in big gift boxes.   Then, after opening all of my packages, I was missing 10 samples in total. All of the ones that I was supposed to get the Kate Sommerville exfloiant were missing. I know that they are allowed to substitute samples, which they did for some, but I was still missing 10 !   To make matters worse, I was missing 2 of the Clinique Smart serums that I was supposed to get for using the SMART promo code.    I'm not impressed at all with the warehouse! Can someone please tell me what is going on with the warehouses?  
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danielle0527
BEAUTY WHIZ danielle0527 / BEAUTY WHIZ BEAUTY WHIZ / replied
im glad to hear im not the only one not receiving samples. i thought they hate me.  see post
chouchou07
Is there any upcoming promotions for these holidays?
jayme1329
jayme1329 / FRESH FACE / replied
did you mean Pinterest? see post
sp2001
Do you ever wonder where your hearts come from?
Do you ever log on to Beauty Talk after mini hiatus and see a spike in your hearts and wonder, I haven't said anything in a while, what's got everybody loving me recently?   Or for the more active community, do you ever see a jump of 10 hearts over a couple minutes and think.. did I say something funny? What just happened..   Wednesday night thoughts...
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calamityjane85
HALL OF FAMER calamityjane85 / HALL OF FAMER HALL OF FAMER / replied
Awwww shucks :) see post
sablesable
VIB 20% off - Regrets
I don't know about you guys but even though I spent wayyyyyy too much money at the VIB sale I'm regretting not buying more! Wish I had picked up the Hourglass blush palette and buying a bunch of La Vanilla deodorant back-ups.   Anything you regret not getting?  
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khepria
khepria / FRESH FACE / replied
I talked myself out of buying the Superstars gift set and now I really want it, but C$90 plus duty is a lot to swallow when I could have had it for 20% cheaper. :( see post
wendyomgwar
Empties
I love seeing other peoples empties! So I decided to make a board where people could post pictures of their empties, or just tell us about them! I'd also be interested in knowing whether you're repurchasing anything or not.
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heartsmyface
HALL OF FAMER heartsmyface / HALL OF FAMER HALL OF FAMER / replied
I don't think I would have survived childhood if I touched my mothers things.   see post
kennedyz
Points not showing up on account online or in store
I just called customer service to check what my point balance was and she said I had over 800 but my account shows I have 0 and in store they said I have 0, how can this be fixed?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kennedy, It sounds like you might have 2 accounts. I'll send you a message to help! :) -Laura   see post
ErinChristine32
Does anybody have any experience with Colour pop cosmetics?
Almost every beauty guru on Youtube is raving on them, but I was wanted to check with the rest of the beauty community before purchasing any!\
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BuxomBabe80
HALL OF FAMER BuxomBabe80 / HALL OF FAMER HALL OF FAMER / replied
Hi Erin, I posted my swatches in this other thread that I started a few months ago. I will be posting more this weekend and next week as well.   http://community.sepho... see post
grayreb
New limited edition Louboutin nail polish over $600
Any BTers crazy enough to pay over $600+ for one nail polish? The packaging is beautiful, but I will definitely pass
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Gamingangel
BEAUTY BUFF Gamingangel / BEAUTY BUFF BEAUTY BUFF / replied
Totally agree! see post
sravanthi
Do u love this palette? This is my love at first sight.
when i first saw this palette, i just didn't check the price, but all i know is i want it, its my love at first sight. Sigh, it is not available in U.S or Canada, Lakme is a Indian brand, i told my mom to buy one, and if any one coming from India, send me this but, no one coming, did u like it? If love something a lot we want to share with others, i dont' have makeup buddies, when i said to hubby, he didn't understand, so i felt like i have to share on BT who are like me, and knew the pain, how i feel.   Price is just $8.50, oh price is additional factor, i want it, and rating is 4.5/5. 
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emmy89
HALL OF FAMER emmy89 / HALL OF FAMER HALL OF FAMER / replied
Oh I just checked the review again, and the top and bottom pictures are with primer, that's why they look better! The middle one is without, but I don't know how many ti... see post
sravanthi
Yves Saint Laurent Rouge Volupte Glossy Stain for $26.99 in Costco
In costco.com it is just for $26.99 and 6 shades are available, also UD naked 2  basics for $22.99, Ysl glossy stains for $26.99.. Check out guys 
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123beauty
BEAUTY WHIZ 123beauty / BEAUTY WHIZ BEAUTY WHIZ / replied
Wow, great deal! see post