So before my post gets removed again I'll be super vague and secretive for competitive reasons but.....it appears rouge members may finally get what we begged for for xmas (sorry not the mystical free gift) but maybe a....... that's worth more than previous years On another note, who else is cooking for Thanksgiving and takes a break by going on BT? Lol, well besides me.
Just noticed this page: http://www.sephora.com/contentStore/mediaContentTe mplateNoNav.jsp?mediaId=17200052&_requestid=23570 BLACK FRIDAY Be the first to see our once-a-year specials. Follow SephoraSnaps on Snapchat from November 23 - 25 to see what’s coming up on Black Friday. Not on Snapchat? You can still view the deals early on Instagram beginning November 26. Until then, visit our Weekly Specials to shop current offers. Downloading Snapchat now...
What is the meaning of beauty to Sephora? What are some company's that Sephora competes with? What impressions do the audience get from your advertisements? What is the most common device Sephora sends in each advertisements? Whats the original intention of your most recent advertisement?
Sephora is dedicated to providing an exciting and reliable shopping experience and we sincerely apologize to our loyal clients who were impacted by the website outage that occurred yesterday.
Our website is incredibly robust and designed to withstand a tremendous amount of volume. What caused the disruption yesterday was a high level of bulk buys and automated accounts for reselling purposes from North America and multiple countries outside the US. The technical difficulties that impacted the site are actively being addressed and our desktop US website is now functioning normally. We are actively working to restore our Canadian, mobile website, and international shipping where applicable. There has been no impact on the security and privacy of our clients' data.
The reality is that in taking steps to restore website functionality, some of our loyal North American and international clients got temporarily blocked. We understand how frustrating it is and are deeply sorry for the disruption to your shopping experience.
However, in some instances we have, indeed, de-activated accounts due to reselling -- a pervasive issue throughout the industry and the world. As part of our ongoing commitment to protecting our clients and our brands, we have identified certain entities who take advantage of promotional opportunities to purchase products in large volume on our website and re-sell them through other channels. After careful consideration, we have deactivated these accounts in order to optimize product availability for the majority of our clients, as well as ensure that consumers are not subject to increased prices or products that are not being handled or stored properly.
We have established a VIB hotline to ensure that if we are able to verify that your account was erroneously deactivated, it is reactivated immediately. Please call 877-VIB-ONLY (1-877-842-6659)
If you experience any difficulties placing your order please contact us at 1-877-SEPHORA (1-877-737-4672) or email us at email@example.com .
Our VIB 20% off promotion runs through Monday, November 10 th and our VIB and VIB Rouge clients have several days left to take advantage of this exclusive holiday shopping event.
UPDATE: Functionality has been restored to Sephora.ca and we can now accept Canadian orders.
I opened an account in store for BI rewards. When I wanted to see how many points I had, I used the same email to register, and it showed I had 0 points. I called customer service and spent forever one the phone to try and get it figured out. The rep. told me I had two sephora cards under one account, which I did, one from the online website and one from inside the store, but I only use the one I got on the website. She said she set up a transfer, its been two days, when will I see my points?
I have been trying to get this issue fixed without any help from your email/phone customer service. I hope someone here can help me! I noticed my Beauty Insider points don't match in store and online and when I checked my history, most of my in-store purchases aren't showing up! I also am missing 100 points that were supposed to be added to my account when I called to inquire about the delay in my order. I am very frustrated because nobody seems to be able to solve this issue. I have already called before to link my Beauty Insider card and my online account, but I'm not sure if that even happened. I basically had two Beauty Insider accounts that I wanted to merge and the customer service rep said she would take care of it, but none of my purchases in store are showing up on my online account. Please help!!
I believe that your company makes the finest products in the world. I also love the way your products are organic and natural. Most of the products are synthetic these days but yours are always eco-friendly and do what they claim to do; that is what I like so much about your company. I would love to try more of your amazing range. Could you please send me some samples of your new/old products? I would be so grateful. Thanks!
From yahoo: "The set features deluxe size samples of MAKE UP FOR EVER's Smoky Extravagant mascara and Rouge Artist Natural lipstick in N9." For the men: Sephora is offering its male Beauty Insiders a reason to celebrate with an exclusive gift from JACK BLACK. The deluxe-sized sample of JACK BLACK Performance Remedy™ Turbo Wash™ Energizing Cleanser for Hair & Body contains rosemary, eucalyptus and juniper berry for a refreshing sensory boost any time of day.
SEPHORA IS BEING SUED FOR RACIAL DISCRIMINATION Sephora has gotten itself into hot water in the wake of a 20 percent off sale in early November that wound up crashing its site. Four women of Chinese descent have filed a class action suit against the beauty retailer and LVMH, its parent company, for discriminating against minority customers — in this case, deactivating and blocking accounts of shoppers "of perceived Chinese/Asian descent based on the ill-founded and discriminatory belief that all Chinese/Asian customers abuse discount sales to enagage in bulk purchase for re-sale." Yep. That does not sound good. According to the court filing, the Sephora site crashed on Nov. 6, preventing any customers from accessing their accounts or making purchases, but later that evening the site was back up and running. As the retailer explained things on its Facebook site e , the malfunctioning owed to "high levels of bulk buys for reselling purposes in North America and other countries" and a number of accounts it believed to be associated with that activity remained suspended. You can see where this is going: According to the plaintiffs, the blocked accounts belonged to "email addresses with names that appeared to signify Chinese/Asian race/ethnicity/national origin/descent" or web domains originating in China or Asia. Hence the suit, which the four women — Xiao Xiao, Man Xu, Jiali Chen and Tiantian Zou — filed in the Southern District of New York U.S. District Court on Tuesday. Sephora has a slightly different take on things. Here's a statement sent to Fashionista by a rep for the company: The sale is going strong
I placed my order a week ago and it still says that it is processing at the warehouse. Does anyone know if they are having delays or something? I sent them an email, but they haven't gotten back to me yet.
Alright ladies and gentlemen of BT! The survey is up and running! Allure's list has got nothing on the collective expertise of this group See Gingaa's original post below to see the thoughts behind this survey. http://community.sephora.com/t5/Beauty-Insider/All ure-s-Best-of-Beauty-I-disagree-We-need-a-Best-of- ... We've created a pretty exhaustive list of 150 categories for all of you lovely people to nominate your favorite products! Please note that you do not have to have a product vote for each category, so don't be too intimidated! Please send me a PM if you'd like to participate, and I'll send you the link! (It's hosted on SurveyMonkey.) All members are welcome!! The more responses I get, the better I'm not sure when I will close the voting (maybe early December?) but the results will be summarized and shared in a follow up post!
Edit- I received my packages yesterday, 2 days prior and my point are added, i hope the same with every one. Thank u so much Sephora CS. I just received email from sephora customer care, stating that " Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th . We truly apologize for any inconvenience this may cause, to express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days". Did any one received this email? I'm happy that Sephora recognizing our inconvenience. Thank you.
I'm wondering if this happened to anyone else.. At last night's event the girl at the register next to me was trying to buy multiples of several items. The cashier told her that there was a limit of 3 per item, per customer. The girl's English was almost nonexistent because she just kept giving a blank stare and asking "how much?" so the cashier finally told her that she would just do multiple separate transactions so she could buy all of the items. I don't know what she was buying, and she very well might have been purchasing the same item for her nine sisters back home, but it made me wonder -- why even put these policies in place if no one is sticking to them? Every time I check the sephorahaul tag on Instagram it's flooded with people selling Sephora and Ulta exclusives overseas through their accounts. I don't begrudge anyone for trying to make a living however they can but it is annoying to see tons of the Too Faced melted lipstick sets for sale on there when they're sold out online and in stores. I also saw massive amounts of girls writing to Sephora's FB page about their accounts being locked and accused of being resellers -- an inordinate amount, it seems. Just wondering if anyone else has seen any of this stuff going on?
Today I came home and was super excited to have 8 Sephora boxes to open up even though most were gifts for my family and friends. I had purchased a few of the Ocos Locos 2, Feminine Palettes, Philosophy make up removers , etc from the recent sale First of all, I noticed that instead of receiving the Sephora gift bag like I requested, all 8 orders were in big gift boxes. Then, after opening all of my packages, I was missing 10 samples in total. All of the ones that I was supposed to get the Kate Sommerville exfloiant were missing. I know that they are allowed to substitute samples, which they did for some, but I was still missing 10 ! To make matters worse, I was missing 2 of the Clinique Smart serums that I was supposed to get for using the SMART promo code. I'm not impressed at all with the warehouse! Can someone please tell me what is going on with the warehouses?
Do you ever log on to Beauty Talk after mini hiatus and see a spike in your hearts and wonder, I haven't said anything in a while, what's got everybody loving me recently? Or for the more active community, do you ever see a jump of 10 hearts over a couple minutes and think.. did I say something funny? What just happened.. Wednesday night thoughts...
I don't know about you guys but even though I spent wayyyyyy too much money at the VIB sale I'm regretting not buying more! Wish I had picked up the Hourglass blush palette and buying a bunch of La Vanilla deodorant back-ups. Anything you regret not getting?
I love seeing other peoples empties! So I decided to make a board where people could post pictures of their empties, or just tell us about them! I'd also be interested in knowing whether you're repurchasing anything or not.
when i first saw this palette, i just didn't check the price, but all i know is i want it, its my love at first sight. Sigh, it is not available in U.S or Canada, Lakme is a Indian brand, i told my mom to buy one, and if any one coming from India, send me this but, no one coming, did u like it? If love something a lot we want to share with others, i dont' have makeup buddies, when i said to hubby, he didn't understand, so i felt like i have to share on BT who are like me, and knew the pain, how i feel. Price is just $8.50, oh price is additional factor, i want it, and rating is 4.5/5.