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kbmatthews
Awesome Sephora Experience
So I know there are many issues with Sephoras customer support lately, and so it wanted to share my positive story today. there is hope!   so I went to Sephora today, and had an amazing time. Everyone was helpful, kind, smiley, and totally willing to give samples without even requesting them. I even had one lady find me later on to give me a few more samples she thought I'd like!    I hit Rouge today (big spenda lol) and they even gave me the Rouge chic week gift and a few more samples. Got a free makeover and the girl was actually good at what she did, and even got me samples of what she used and wrote it all down for me.   on top of that, I emailed Sephora customer support yesterday to adjust my points since I'm Canadian, and they responded super fast and did all my adjustments on my online orders going all the way back to December.   gotta say, it looks like I've dealt with some pretty awesome Sephora staff this weekend!
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guzelkiz
BEAUTY PRO guzelkiz / BEAUTY PRO BEAUTY PRO / replied
I don't have just one specific experience but I just have to add that the associates at SJCP are super nice! Especially at Stoneridge Mall. They always go out of their w... see post
shapeshifter
Store Event List
So, I was thinking we should start a list of known store events. This will be a list not just for Rouge events, but for any in store brand events, free gift promos, point promos, discount days, etc. Some events are nation wide and in Canada, some are only in certain markets. The main way I check for events is by using the store finder link and entering different zipcodes around me and by asking about any intel whenever I'm in store. Let's pool our intel! Please post anything you know or heard about below and I'll add it to the list.   UPCOMING EVENTS   NATIONWIDE - US Oct 3-5 -  @SiJCP **Please call before you go to confirm your store is participating!**ALSO, this was told to me by a store manager, she was pretty certain, but people can get dates wrong, so check locally! VIB and VIB Rouge get one free in stock 250 pt perfume perk WITH purchase. Not sure what the minimum is, but it might offically be $35 (though many stores will kind of fudge that as long as you ask for the perk).   Oct 11 -  @ SiJCP's NARS event with free gift. You're invited to experience The Face of Modern Makeup, celebrating the launch of NARS's new All Day Luminous Powder Foundation. Get glowing with radiance enhancing products applied by an expert artist—and take home a FREE gift.*       Local Events   Santa Monica, CA   Spoiler (Highlight to read) Oct 17 - Let Givenchy artists transform you into a Golden Goddess with the glittering Extravaganza Eye & Lip Palette, and complement your new look with Givenchy’s innovative Noir Couture liner and mascara. BONUS: Receive a couture-inspired pouch with your consultation, while supplies last. Oct 17 - Let Givenchy artists transform you into a Golden Goddess with the glittering Extravaganza Eye & Lip Palette, and complement your new look with Givenchy’s innovative Noir Couture liner and mascara. BONUS: Receive a couture-inspired pouch with your consultation, while supplies last. Spoiler (Highlight to read) Oct 19 - Toast the new Audacious lip collection with a bold eye & lip makeover from NARS artists, and learn how to recreate the drama yourself. BONUS: Take home a NARS deluxe sample, while supplies last. Oct 19 - Toast the new Audacious lip collection with a bold eye & lip makeover from NARS artists, and learn how to recreate the drama yourself. BONUS: Take home a NARS deluxe sample, while supplies last. Spoiler (Highlight to read) Oct 25 - Walk the red carpet to celebrate Laura Mercier’s new Flawless Fluide foundation. Our experts will match you with your perfect shade, and touch up your eyes and lips so you look glamorous for your close-up. BONUS: Take home a deluxe trio sample set of Laura Mercier products, while supplies last. Oct 25 - Walk the red carpet to celebrate Laura Mercier’s new Flawless Fluide foundation. Our experts will match you with your perfect shade, and touch up your eyes and lips so you look glamorous for your close-up. BONUS: Take home a deluxe trio sample set of Laura Mercier products, while supplies last.  
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kssweetheart
HALL OF FAMER kssweetheart / HALL OF FAMER HALL OF FAMER / replied
Trust  me - me looking like the crazy one? Not hard to do! :D   But I think you put it in the Right spot, but then it showed up at the top, for some unusual reason - I... see post
melissa929
To become a VIB rouge
I spent $862 and redeemed 500 points so now i have 362 points. To become a VIB rouge do i have to spend $138 dollars? or spend another 638?
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fatimamummy
HALL OF FAMER fatimamummy / HALL OF FAMER HALL OF FAMER / replied
Spend $138 more and you'll be rouge :)  see post
KateLovesYSL
What is going on with Sephora's warehouses?!? 10 missing samples, 2 missing promo code items!
Today I came home and was super excited to have 8 Sephora boxes to open up even though most were gifts for my family and friends. I had purchased a few of  the Ocos Locos 2, Feminine Palettes, Philosophy make up removers , etc from the recent sale   First of all, I noticed that instead of receiving the Sephora gift bag like I requested, all 8 orders were in big gift boxes.   Then, after opening all of my packages, I was missing 10 samples in total. All of the ones that I was supposed to get the Kate Sommerville exfloiant were missing. I know that they are allowed to substitute samples, which they did for some, but I was still missing 10 !   To make matters worse, I was missing 2 of the Clinique Smart serums that I was supposed to get for using the SMART promo code.    I'm not impressed at all with the warehouse! Can someone please tell me what is going on with the warehouses?  
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Chickibum
BEAUTY MASTER Chickibum / BEAUTY MASTER BEAUTY MASTER / replied
Mine come from Michigan I believe (3 orders with no samples, one of them missing point perk as well)  see post
wendyomgwar
Empties
I love seeing other peoples empties! So I decided to make a board where people could post pictures of their empties, or just tell us about them! I'd also be interested in knowing whether you're repurchasing anything or not.
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sangova
HALL OF FAMER sangova / HALL OF FAMER HALL OF FAMER / replied
It was a Korean lip mask from one of the memeboxes. Nothing special. I didn't feel it did anything to my lips  see post
czikimonkey
New Bobbi Brown 500 point perk posted!
Hurrah! This one looks goooooddd ) 
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heatherbee
HALL OF FAMER heatherbee / HALL OF FAMER HALL OF FAMER / replied
I would love to try some Bobbi Brown products (as I have none), but I just know that I wouldn't get around to using those products in a timely manner.  I have so many ot... see post
OnlyYoo
Does anyone know if the Urban Decay Vice LTD palette is coming back?
I heard it was previously available only for VIB Rouge but is now sold out.
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Titian06
HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
Melissa, to say it was "available for a limited time" is an understatement!  I never even saw it!  In fact, I have yet to see it; maybe it's a figment of everyone's imag... see post
sourpanda
Don't you just hate when you become obsessed with a certain product/brand?
Okay, so I was supposed to be on a no buy until the November sale. But I've been obsessed  with red lipsticks lately. I already have three reds (not including lip glosses) and another one coming in the mail... And I have my eye on another dozen  one from Cle De Peau. So basically four lipsticks later, I think it's safe to say that I broke my no buy
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cutiecocolove
BEAUTY BOSS cutiecocolove / BEAUTY BOSS BEAUTY BOSS / replied
i dont know why but im obsessed with collecting the nigh end nail polishes. I have my on Nars 3.1 Phillip Lim nail polishes  and all the marc jacobs ones. Why Sephora, w... see post
Nikkimariear
Beauty Insider sales?
I know that Beauty Insiders get like $15 off a $50 purchase around December, but I was wondering if there will be any other sales before that..thanks!
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Kclr16
BEAUTY GURU Kclr16 / BEAUTY GURU BEAUTY GURU / replied
If you have qualified for VIB, you can also use your 10% off code any time of the year.  see post
Rezekfish
Yves St. Laurent 500 Point Beauty Insider Gift -- SO DISAPPOINTED
I'm so upset. I have been saving my beauty insider points for something I actually want. I have skin allergies so I have to be careful with what I use. I got an email about the Yves St. Laurent 500 point gift and immediately looked online for it and it wasn't there. I went to two different stores, which both told me they hadn't gotten it YET. So then I tried calling online and they told me it was all gone and I couldn't get it. So I asked to speak to a supervisor, as I can't imagine how they can send a mass email out to their faithful customers and not have enough to even last a few days. The rep told me he'd have someone call me back. Well, I'm still waiting! I am really, really frustrated and it definitely changes my view of Sephora. If they're not going to have enough stock, either limit the type of marketing they do about the gift or provide something else to people, or just order more of it. 
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BuxomBabe80
HALL OF FAMER BuxomBabe80 / HALL OF FAMER HALL OF FAMER / replied
Sometimes they come back in stock, but there is no waiting list, unfortunately.  see post
jessyiniowa
Give Me More Lip is here!!
Go go go!   http://www.sephora.com/give-me-more-lip-P388550?sk uId=1647205
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fitzg
BEAUTY MAVEN fitzg / BEAUTY MAVEN BEAUTY MAVEN / replied
Its Melted Fuchsia :) see post
lilyyy
2014 Sephora Birthday gift!!!
From yahoo:    "The set features deluxe size samples of MAKE UP FOR EVER's Smoky Extravagant mascara and Rouge Artist Natural lipstick in N9."     For the men: Sephora is offering its male Beauty Insiders a reason to celebrate with an exclusive gift from JACK BLACK. The deluxe-sized sample of JACK BLACK Performance Remedy™ Turbo Wash™ Energizing Cleanser for Hair & Body contains rosemary, eucalyptus and juniper berry for a refreshing sensory boost any time of day.
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TeegiePie
BEAUTY BUFF TeegiePie / BEAUTY BUFF BEAUTY BUFF / replied
I bet if you went into a store, they might be able to do it. I just had my birthday and got mine a few days before. My mom made a purchase for me on my birthday and acci... see post
heartsmyface
Anyone up for a drugstore challenge?
Have any of the beautiful ladies here on BT tried using drugstore cosmetics after solely using mid to high end stuff?  I have never really dabbled in drugstore and keep saying I will but then never follow through.  I have a mind to walkinto a drugstore and buy a bunch of goodies they have to offer and play around in drugstore for a week or two.  I'm wondering what I'm missing or what I'm not missing.   Is there anyone who could help me choose some items they like or who would like to post solely drugstore looks and review their experiences with them?  I think it would be fun  
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clemon
BEAUTY BOSS clemon / BEAUTY BOSS BEAUTY BOSS / replied
Shipping fee? I don't remember paying for shipping..hmmm...maybe they changed it?      see post
jillbarkhouse
Question about adding Beauty Insider points after purchase...
I know you can add Beauty Insider points to your account after a purchase, but I'm wondering if there is a timeline for this? I just found receipts from Christmas presents my mom bought me in 2012 and would like to add the points to my account, if possible!!
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norRBG
norRBG / FRESH FACE / replied
I also have the same problem! see post
emmohh
Canadian [PSA] Email and Event Invites
So I recently noticed that while I do get pretty much every bit of Rouge promotional email, I seemed to be missing out on some store event emails especially those that are specific to Canadians.   It turns out that the system " thinks I'm Canadian but isn't quite sure" because I was signed up for the program at an American store that used half of that store's information (my fault, I hate giving out all of my information). While my orders have been going to a Canadian address and the system has recognized this and is sending Canadian-style promos (in both English and French) it also has some of this incorrect American Information on file.   So what is the take home? Double check your profile address matches the one listed in Sephora's database (or even listed at all).    I was able to do this in 10 seconds over the phone.   Cheers!    
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reptile18
Yves Saint Laurent 500-point Set
Is there a way to get the mirror by itself? I don't really need the other items.
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kimmiey
kimmiey / FRESH FACE / replied
is this still available? see post
wanderlust93
I'm looking for a dark ash brown eyeshadow for eyebrows?
I have tried chocolate and dark brown from the anastasia dipbrow line and they are too red toned for my liking so I am looking for a dark ash brown eyeshadow preferably from makeup forever to fill in my brows. Thanks for the help   ETA: I would try a brow pencil but I find them to look unnatural.
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wanderlust93
BEAUTY MAVEN wanderlust93 / BEAUTY MAVEN BEAUTY MAVEN / replied
I have thought about using that one but the tester for that color is always missing so I have not been able to see if it would work; but I will check it out. Thank you! ... see post
shannonarlene
Hello Kitty 40th Anniversary Collection Preview for VIB and Rouge
EDIT: The original HK14 Watch Thread http://community.sephora.com/t5/Makeup/New-upcomin g-Hello-Kitty-Set-40th-anniversary-coming-to-Sepho ...   For those of you who didn't get the email:   http://www.sephora.com/hello-kitty?icid2=product_l ink_brand   http://www.sephora.com/an-apple-day-trio-lip-balm- set-P388737?skuId=1627264 http://www.sephora.com/pop-up-party-eyeshadow-pale tte-P388738?skuId=1627256 http://www.sephora.com/ruby-compact-mirror-P388733 ?skuId=1627314
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nishcakes
HALL OF FAMER nishcakes / HALL OF FAMER HALL OF FAMER / replied
Understandable. I'm quite hesitant too. see post
czikimonkey
Did you get one of the high point perks?
Please share if you got the Bite perk, the Caudalie perk, the Bumble and Bumble perk, the trip, any of the other awesome perks...or (I die now) the absolutely incredible I am so jealous Chloe perk! Excited for some good stories of amazing perks!  
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redhope
BEAUTY BUFF redhope / BEAUTY BUFF BEAUTY BUFF / replied
What did the Bumble and bumble one have in it? I saw some of them but not that one.    see post
Lannie20
whats a kind of blush that goes with everything? if you have a deep sand yellowish skin tone?
comeoneileen88
BEAUTY SAVANT comeoneileen88 / BEAUTY SAVANT BEAUTY SAVANT / replied
I would look into the Tarte blush or cheek stain in Blissful....it's a beautiful peachy coral shade that would complement your skin tone nicely.  Tarte's Fearless and Ti... see post
harrypotterfan6
neutral red lipstick for 1R06 skin tone?
I'm looking for a new red lipstick that's not overly cool or warm toned; I have clinique's chubby stick intense in mightiest maraschino and it's too blue based for my neutral skin tone. I'd be around an NW20 in MAC. Any suggestions would be appreciated! Thanks!
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harrypotterfan6
BEAUTY WHIZ harrypotterfan6 / BEAUTY WHIZ BEAUTY WHIZ / replied
@meganlisa after thorough research, I think I'm settled on NARS audacious in Rita. It's the perfect neutral red! Thanks! see post
BB541
Email and mailing lists
How can I get on a mailing list for my local Sephora stores?  Also, I'd like to get on a mailing and/or email list for my local SiJCP store too.  How can I do that?  Thanks!
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BB, The only email subscription we have is the Beauty Insider emails, which you are already subscribed to. Our individual stores don't have their own promo emails, ... see post
grammyjulie
Lip Liners and HOW TO CHOOSE
I am 60 fair skinned blonde haired blue eyed. I have great skin and I am trying a red lip by Nars. What color of liner should I use: clear, matchy red, or a woody tone?
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lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Honestly, it's up to you.   Most folks like to have a lip liner wardrobe to cover the basics:   -True-to-your-lips neutral (this can be layered under just about any ... see post
annekevdb
Lo and behold - and actual Rouge surprise gift. Color me shocked
Shocked in a good way - of course. I ordered a few things last week, and the arrival happened to coincide with my birthday. So, my order was packed with little bonuses and gifts and such. The usual birthday ROUGE gift, my 3 samples, a couple 100pt perks,  the make-up brush and perfume I ordered, and the FRESH bonus.... And - A 6oz bottle of Sephora make-up brush cleanser.    I had to check the invoice 4 times because I thought maybe I was ordering late at night and somehow messed up and forgot that I ordered the item. But, nope - it is a present and it doesn't seem to be listed on the invoice at all.    Anyone else ever get an unexpected actual gift from Sephora?
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michelleshops
HALL OF FAMER michelleshops / HALL OF FAMER HALL OF FAMER / replied
I just ran to Sephora to get a new Origins charcoal mask and I got a little baggie of samples just for being Rouge.  That was nice and not a packing error! see post
belleanne
Beauty Insider points missing?
Hi! I usually order products online but I recently purchased from my local Sephora store for the first time. Since I never owned a physical Beauty Insiders card (since it was my first time purchasing in store of course) the lady who was cashing me out happily gave me one after I gave her my e-mail address. Once I got home I decided to go online to see how many Beauty Insider points I've accumulated and saw that nothing was updated, even in my recently purchased items log. I assumed it just took a day or two to process, but it has now been a week and my accounts has still not been updated?   If someone can help me out with this I would certainly appreciate it. Thanks!
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miabt
miabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi EllBell91,   I can help you with that!  I'll send you a message to help ;)   xo, Mia see post
sophia3
how to link my BI card with my online account
I have BI card with points, but no way to link it to online account.
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kshaxo,   I can help you with this. I'm going to send you a private message to assist you further with this. see post
LadyInWhite
New Sephora Favorites Perfume Kit!
For the women's, it's got a bunch of the "tried and true" group, but it's also got Tom Ford's Black Orchid and Mugler's Alien, so that's exciting.   http://www.sephora.com/perfume-sampler-P389011?sku Id=1633031   http://www.sephora.com/cologne-sampler-P389013?sku Id=1633072    
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BuxomBabe80
HALL OF FAMER BuxomBabe80 / HALL OF FAMER HALL OF FAMER / replied
Excellent idea, Missie! see post
Imightneedthis
What color is the lipstick in the 500 point YSL reward?
lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
The shade in the 500 point perk is the YSL Rouge Pur Couture SPF 15 Pure Colour Satiny Radiance in 1 Le Rouge (blood red), which is their only red shade in that particul... see post
karinamckayla
My purchase history is incorrect, what should I do?
A couple of days ago I purchased a small tinted moisturizer for $19 and received my birthday gift from sephora. Then yesterday I also purchased a concealer for $32 during the "2x the points for beauty insiders" promotion but when I check my purchase history online the tinted moisturizer and concealer are missing and so are the points. However, the birthday gift I redeemed is appearing in the purchase history. What should I do to earn my points?
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Mayysian! It sounds like you may have two account. I am sending you a private message to help.    Cheers!  Kevin  see post
nhunka
Have you been banned from returning items to Sephora?
I have returned 3 items in the past 3 months without receipt. The amount totaled to 45 (at regular sephora) and 30 (at JCP sephora)  so $75 total Do you guys know what the dollar limit on returns is?  Does a return at JCP Sephora count towards returns in a regular Sephora?  I just need to return two more items for which i do not have the receipt. Both were purchased before I got my BI account so there is no way for them to look it up. 
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asirensmuse
asirensmuse / RISING STAR / replied
She's saying that the returns that she DOES do are always with a receipt but still got banned from making returns. Never one did she say that she returned everything she... see post