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A Message to our Clients about Epic Rewards
  Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.   Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.     At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards @sephora.com  and include your Beauty Insider account number or email address associated with your account.    Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.     Sephora is committed to offering our valued Beauty Insiders exceptional rewards to thank them for their loyalty and for being part of our community.  Yesterday we held an Epic Rewards promotion, and while we have held similar promotions in the past, yesterday’s promotion was the largest number of Epic Rewards we have made available to date.   Despite our best efforts to predict the response, demand was overwhelming, resulting in our being out of stock very quickly. We deeply regret this and apologize to our Beauty Insider clients who did not get a chance to participate.     At Sephora our first and foremost priority is to give our clients an exciting and fulfilling shopping experience.  Those Beauty Insiders who were unable to get one of our limited quantity Epic Rewards, please email us by Tuesday, August 25, 2015, to epicrewards @sephora.com  and include your Beauty Insider account number or email address associated with your account.    Beyond that, please know that we are committed to learning from this experience. Thank you for your ongoing support. We greatly appreciate you.   ********************** Updated August 17   Thank you to everyone who has been reaching out to us about Epic Rewards. We value your feedback and recognize your ongoing loyalty to us, and we are working to get back to you quickly. To that end, please know that if you have contacted us you will hear back from us in direct response to your inquiry during the period between Tuesday, August 25th through Tuesday, September 1st. The timing of the response to you will depend on when we received your initial contact regarding Epic Rewards. If you haven’t contacted us yet, please email us at epicrewards@sephora.com. We’ve set up this dedicated mailbox to collect the right information quickly and accurately, separating you from the queue for general Sephora inquiries. When you email us at this address, it will generate an automated response that confirms we’ve received the message. You can then expect to hear back from us as quickly as possible with more information. Please know that our team is listening, and we take your concerns to heart. We value your support, and we will be in touch soon. With our sincerest thanks, The Beauty Insider Team
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BEAUTY WHIZ shadow1021sqsq / BEAUTY WHIZ BEAUTY WHIZ / replied
Same here. I have a bad feeling about this! see post
RED RED RED SEPTEMBER!
Went into my local sephora this afternoon and happened to see the September BITE BEAUTY 250 perk ! as we know the previous one was pink this month is RED Colour is MIMOSA loving the colour red I wonder what other beauties september will bring us ????
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BEAUTY MASTER Jesuslover14 / BEAUTY MASTER BEAUTY MASTER / replied
That's really pretty! I just ordered something on Sephora a few days ago and decided to get the 250 Bite reward. I love the pink color!:D  see post
Empties
I love seeing other peoples empties! So I decided to make a board where people could post pictures of their empties, or just tell us about them! I'd also be interested in knowing whether you're repurchasing anything or not.
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HALL OF FAMER guzelkiz / HALL OF FAMER HALL OF FAMER / replied
August empties   Loves Nude Skincare Omega Cleaning Jelly Living Proof PHD Shampoo and Conditioner FAB Ultra Repair Cream Cover FX Drops My favorite soap of a... see post
For all of us that didn't get a response..
Are there a lot of us? I had 1,200 points roughly and I haven't gotten a response. Pretty sure I emailed within the first few hours of the announcement.  Granted, I'm not a rouge member (yet!). I wonder if that makes a difference. Shall we wallow and wait together?   *Offers to holds hands*   Edit: Here is a screenship from the Sephora Canada website page:    ITS GOING TO BE OK PEOPLE <3 Hopefully. 
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HALL OF FAMER Gwenhwyfar / HALL OF FAMER HALL OF FAMER / replied
Thanks for your input, Fatima. I'll give it until the end of day tomorrow and then call them Tuesday if I don't receive anything. It sounds like they are still working o... see post
Sephora inside JCP exclusive sets and perks!
This is a thread for Sephora inside JCP exclusives!   They often have some awesome sets and exclusive perks, so if you have one near you, it's definitely worth checking out!   [starting a new thing where I'll keep this top post updated to make things easier ] The links in the spoilers will take to pictures people have posted of the product and barcodes for the freebies! If there isn't a specific link, just look through the thread and chances are, someone will have posted it because people on here are awesome.   And of course, major thank you to all you lovely ladies who follow and post, please keep doing so(:   Exclusive Sets May or may not be exclusive, sometimes I'm not really sure... but either way, they're great. Spoiler (Highlight to read) JCP exclusive Favorites Set: Ultimate Cleanse $34 for 8 deluxe cleanser samples (honestly all a little bigger than deluxe samples) AND you get a certificate to redeem for a full-item (listed below)! Algenist 5 oz Cleanser $38 Boscia 5 oz Cleansing Oil $28 Dr. Jart+ 8.4 oz Dermaclear $32 Josie Maran 6 oz Argan Cleansing Oil $32 Murad 6.75 AHA/BHA Exfoliating Cleanser $36 OleHenriksen 7 oz African Red Tea Cleanser $30 Peter Thomas Roth 8 oz Cleansing Gel $38 Philosophy 8 oz Purity Cleanser $24 http://community.sephora.com/t5/Beauty-Insider/Sep hora-inside-JCP-exclusive-sets-and-perks/m-p/20468 ... Sephora Favorites Fall Into Beauty http://community.sephora.com/t5/Beauty-Insider/Sep hora-inside-JCP-exclusive-sets-and-perks/m-p/20524 ... JCP exclusive Favorites Set: Skin-Fatuations: http://community.sephora.com/t5/Beauty-Insider/Sep hora-inside-JCP-exclusive-sets-and-perks/m-p/20453 ... JCP exclusive Favorites Set: Ultimate Cleanse$34 for 8 deluxe cleanser samples (honestly all a little bigger than deluxe samples) AND you get a certificate to redeem for a full-item (listed below)!Algenist 5 oz Cleanser $38Boscia 5 oz Cleansing Oil $28Dr. Jart+ 8.4 oz Dermaclear $32Josie Maran 6 oz Argan Cleansing Oil $32Murad 6.75 AHA/BHA Exfoliating Cleanser $36OleHenriksen 7 oz African Red Tea Cleanser $30Peter Thomas Roth 8 oz Cleansing Gel $38Philosophy 8 oz Purity Cleanser $24http://community.sephora.com/t5/Beauty-Insider/ Sephora-inside-JCP-exclusive-sets-and-perks/m-p/20 46857#U2046857Sephora Favorites Fall Into Beautyhttp://community.sephora.com/t5/Beauty-Insid er/Sephora-inside-JCP-exclusive-sets-and-perks/m-p /2052414/highlight/false#M49295JCP exclusive Favorites Set: Skin-Fatuations:http://community.sephora.com/t5/Be auty-Insider/Sephora-inside-JCP-exclusive-sets-and -perks/m-p/2045397/highlight/true#M48934   GWPs Often left over from events and such Spoiler (Highlight to read) NARS Trio with drawstring bag (with $35 purchase):  Deluxe samples of Blush in Orgasm, Smudge Proof Eyeshadow Base, and Pro-Prime Light Optimizing SPF 15 primer Benefit Makeup Bag (with $35 purchase, may need to be Benefit): http://community.sephora.com/t5/image/serverpage/i mage-id/204411iB6CD3F1ACB5434AE/image-size/origina ... NARS Trio with drawstring bag (with $35 purchase): Deluxe samples of Blush in Orgasm, Smudge Proof Eyeshadow Base, and Pro-Prime Light Optimizing SPF 15 primerBenefit Makeup Bag (with $35 purchase, may need to be Benefit):http://community.sephora.com/t5/image/ser verpage/image-id/204411iB6CD3F1ACB5434AE/image-siz e/original?v=mpbl-1&px=-1      Fun Free Samples No purchase necessary, but you do need the barcode. There are expiration dates, but as long as your store still has stock, the codes should still work. Just print them out/save them on your phone!   Spoiler (Highlight to read) Currently Active, based on date! KVD Get Inked Ink Liner in jet-black Trooper (8/19-) http://sephora.i.lithium.com/t5/image/serverpage/i mage-id/211051iE31A0A85DF2CC7FC/image-size/origina ... Tocca fragrance trio- Stella, Cleopatra, Florence (8/17-8/29) http://sephora.i.lithium.com/t5/image/serverpage/i mage-id/210772i250907A2514A0C1F/image-size/origina ... dr. brandt PoreDermabrasion (8/15-9/15) http://sephora.i.lithium.com/t5/image/serverpage/i mage-id/210215i48942DCB290C0702/image-size/origina ... MUFE Artist Plexi-Gloss (8/12-9/12) http://images.delivery.net/cm50content/18607/92131 /081215_BI_Email_MUFE_ePDF_MR02.pdf Expired, but worth a try! Benefit Luggage tag (6/22-7/23): http://community.sephora.com/t5/image/serverpage/i mage-id/201378iA572D871F288A45F/image-size/origina ... ridiculously cute and pretty good quality Peter Thomas Roth Retinol Fusion PM (0.4 oz) or Murad Invisiblur Perfecting Shield (6/18-6/28) http://community.sephora.com/t5/image/serverpage/i mage-id/201400iBAE84D3C4C59889A/image-size/origina ... Formula X Nail Color in High Frequency (6/30-7/30): http://community.sephora.com/t5/image/serverpage/i mage-id/202534iF1E1757462C4B3FA/image-size/origina ... Benefit They're Real Makeup Remover   (starting 7/6, until supplies last): http://community.sephora.com/t5/image/serverpage/i mage-id/202673iB9EFCB2AC035B7FE/image-size/origina ... Murad Transforming Powder Exfoliator and Cleanser (7/13-8/14): http://community.sephora.com/t5/image/serverpage/i mage-id/204105i0B1FB29FCA1319E9/image-size/origina ... Currently Active, based on date!KVD Get Inked Ink Liner in jet-black Trooper (8/19-)http://sephora.i.lithium.com/t5/image/serve rpage/image-id/211051iE31A0A85DF2CC7FC/image-size/ original?v=mpbl-1&px=-1Tocca fragrance trio- Stella, Cleopatra, Florence (8/17-8/29)http://sephora.i.lithium.com/t5/image/s erverpage/image-id/210772i250907A2514A0C1F/image-s ize/original?v=mpbl-1&px=-1dr. brandt PoreDermabrasion (8/15-9/15)http://sephora.i.lithium.com/t5/image/s erverpage/image-id/210215i48942DCB290C0702/image-s ize/original?v=mpbl-1&px=-1MUFE Artist Plexi-Gloss (8/12-9/12)http://images.delivery.net/cm50content/ 18607/92131/081215_BI_Email_MUFE_ePDF_MR02.pdfExpi red, but worth a try!Benefit Luggage tag (6/22-7/23):http://community.sephora.com/t5/image/ serverpage/image-id/201378iA572D871F288A45F/image- size/original?v=mpbl-1&px=-1ridiculously cute and pretty good qualityPeter Thomas Roth Retinol Fusion PM (0.4 oz) or Murad Invisiblur Perfecting Shield (6/18-6/28)http://community.sephora.com/t5/image/s erverpage/image-id/201400iBAE84D3C4C59889A/image-s ize/original?v=mpbl-1&px=-1Formula X Nail Color in High Frequency (6/30-7/30):http://community.sephora.com/t5/image/ serverpage/image-id/202534iF1E1757462C4B3FA/image- size/original?v=mpbl-1&px=-1Benefit They're Real Makeup Remover (starting 7/6, until supplies last):http://community.sephora.com/t5/image/server page/image-id/202673iB9EFCB2AC035B7FE/image-size/o riginal?v=mpbl-1&px=-1Murad Transforming Powder Exfoliator and Cleanser (7/13-8/14):http://community.sephora.com/t5/image/ serverpage/image-id/204105i0B1FB29FCA1319E9/image- size/original?v=mpbl-1&px=-1   Reward Boutique This will vary from store to store, as some stores may have leftover stock from former months. But, here's a vague idea of what you might find at yours! (And yes, they are usually different than freestanding/online rewards)   Spoiler (Highlight to read) August: St. Tropez Self Tan Bronzing Lotion UD 24/7 Glide on pencil in Vice MUFE Step 1 Skin-Equalizer Mattifying Primer NARS eyeshadow primer FAB Antioxidant Booster Face Cleanser Bite Trio- mirror, lip gloss, lipstick (250 pt) Older, availability will depend on store Beauty Blender Solid Versace Bright Crystal Kat Von D Studded Lipstick in Lovecraft White Glamglow Tarteguard SPF 30 MUFE Plexi Gloss (forgot to check the shade ):    ) Bare Minerals 5 Oil Facial Oil Boscia Detoxifying Black Cleanser Ole Henriksen Sheer Transformation Ralph Lauren Romance Versace Eros August t. Tropez Self Tan Bronzing LotionUD 24/7 Glide on pencil in ViceMUFE Step 1 Skin-Equalizer Mattifying PrimerNARS eyeshadow primerFAB Antioxidant Booster Face CleanserBite Trio- mirror, lip gloss, lipstick (250 pt)Older, availability will depend on storeBeauty Blender SolidVersace Bright CrystalKat Von D Studded Lipstick in LovecraftWhite GlamglowTarteguard SPF 30MUFE Plexi Gloss (forgot to check the shade ):    )Bare Minerals 5 Oil Facial OilBoscia Detoxifying Black CleanserOle Henriksen Sheer TransformationRalph Lauren RomanceVersace Eros      
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HALL OF FAMER NancieNano / HALL OF FAMER HALL OF FAMER / replied
Yes that's it. It looks like an old coupon but I called my SiJCP and the SA I spoke to said they did not have them in and was just talking to her manager about this offe... see post
Points multiplier event schedule
Not sure if there's already a thread on this, but - I sadly did not plan for the 'epic rewards' over the last year, and now I'm kicking myself for not hoarding my points. Even if there's almost zero chance of actually snagging the ones I want :-) Anyway, I went back through my email to see when the points events have been over the last couple years so I can do better next time. Did I miss any?   2013: August 12-18 (4x/3x/2x) 2014: January 9-20 (2x, skincare) February 5-14 (3x, fragrance) April 24 - May 11 (3x, fragrance) August 3-10 (4x/3x/2x) 2015: January 8-10 (2x, skincare) February 5-14 (3x, fragrance) April 24-May 10 (3x, fragrance) August 2-9 (4x/3x/2x)
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HALL OF FAMER brittieeee / HALL OF FAMER HALL OF FAMER / replied
BUMP-   Anyone know if there will be any other fragrance/ skincare? see post
What Are You Going to Use Your $50 Sephora Promo For?
Now that Sephora has sent out the email offering those who were affected by the Epic Rewards a $50 promo code, what are you going to use it to buy?   I am really hoping that the Kat Von D Mi Vida Loca Palette really is released on September 15 because I think I may try to hold off and use my code towards that!  If I can't hold off there are a few things in my basket that I may finally pull the trigger on.  I have the UD Afterglow Blush in Score and the Burberry Kit in there!   I can't wait to see what you all have your eyes on.   Here's a copy of the email in case you haven't seen it yet!  
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BEAUTY PRO v0ltagekid / BEAUTY PRO BEAUTY PRO / replied
 I bought something fun instead of what i needed lol! Hakuhodo brush @_@ <3 see post
SALE SECTION AUGUST 21 2015
Ladies check out the sale section!!!!   USA you have like 275 items on sale   Canada we have about 73 but still some good stuff!!!   KVD, LM, MUFE, TARTE, UD and more!   ETA: Don't forget to use ebates!
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IT GIRL kypri / IT GIRL IT GIRL / replied
The US sale page seems to have a much better and larger selection of sales whereas the Canadian sale is meagre and has barely changed since before the "end of summer blo... see post
Active Point Perks/Rewards #8
Hey everyone,    I'll be taking over the point perks/rewards for bananazee. Here is the new updated perks list, based off of bananazee's list. I am still working on updating it, as well as inputting values. If you find any other perks please post them in the comment section and I'll include them.   I'll be leaving popular recently OOS perks up in case they get repopulated, but once they're OOS for some time, they'll be cleared out.   If you have any suggestions for making this list better, please let me know!   LEGEND: * = Recently OOS; may come back Bold   = Newly listed     Note for some 500 point perks: Some cannot be added with the link. You'll need to use the search bar and input a key word or the brand. At the bottom of the search page, you'll find available perks that you can add to your basket.     100 PTS: Makeup   (Last addition: 08/25/2015)   Spoiler (Highlight to read) * BENEFIT They're Real Mascara (0.1 oz)   CDN * BOBBI BROWN Long Wear Cream Shadow Stick (.5 oz) BOBBI BROWN Smokey Eye Mascara (0.1 oz) $14 * B UXOM Eyeshadow Bar Single in Mink Magnet (0.03 oz) * DIOR Diorshow Mascara (.13 oz) GIVENCHY Phenomen'Eyes Mascara (.14 oz) JART+ Ceramidin Day Tint SPF15 (0.17oz) * KAT VON D Studded Lipstick in Lovecraft (0.04 oz) LANCOME CILS BOOSTER XL Super-Enhancing Mascara Base (.07 oz) LANCOME Bi-Facil Double Action Eye Makeup Remover (1.7 oz) $9.90-11.74 * LANCOME Hypnose Drama Mascara (0.135 oz) $16.86    USD MAKE UP FOR EVER Plexi Gloss in 202 (0.1 oz) MARC JACOBS Highliner in Brown(Out) 54 (0.37 g) $18.50 USD * MARC JACOBS Lip Creme in Kiss Kiss Bang Bang  (0.03 g) MDSOLARSCIENCES Mineral Tinted Crème Broad Spectrum SPF 30 UVA-UVB Sunscreen (0.25 oz) $4.70   USD NARS Orgasm Lipgloss (0.12 oz)   CDN * SEPHORA Contour Eye Pencil 12hr Wear Waterproof in Electric Blue (0.017 oz) $4.25 * SEPHORA Ultra Shine Lip Gloss (0.1 oz)  USD * SEPHORA COLLECTION ROUGE INFUSION LIP STAIN   USD SEPHORA Colorful Eyeshadow – Glitter in Curacao Punch (0.028 oz) $4.80 SMASHBOX Iconic Photo Finish Primer (1 oz) URBAN DECAY Perversion Mascara (0.1 oz) * URBAN DECAY Revolution Lipstick in F-Bomb (0.6 oz) $14.67 URBAN DECAY Seven Days of Eyeshadow (1x use of 7 + primer cards)   *BENEFIT They're Real Mascara (0.1 oz) CDN*BOBBI BROWN Long Wear Cream Shadow Stick (.5 oz)BOBBI BROWN Smokey Eye Mascara (0.1 oz) $14*BUXOM Eyeshadow Bar Single in Mink Magnet (0.03 oz)*DIOR Diorshow Mascara (.13 oz)GIVENCHY Phenomen'Eyes Mascara (.14 oz)JART+ Ceramidin Day Tint SPF15 (0.17oz)*KAT VON D Studded Lipstick in Lovecraft (0.04 oz)LANCOME CILS BOOSTER XL Super-Enhancing Mascara Base (.07 oz)LANCOME Bi-Facil Double Action Eye Makeup Remover (1.7 oz) $9.90-11.74*LANCOME Hypnose Drama Mascara (0.135 oz) $16.86  USDMAKE UP FOR EVER Plexi Gloss in 202 (0.1 oz)MARC JACOBS Highliner in Brown(Out) 54 (0.37 g) $18.50 USD*MARC JACOBS Lip Creme in Kiss Kiss Bang Bang (0.03 g)MDSOLARSCIENCES Mineral Tinted Crème Broad Spectrum SPF 30 UVA-UVB Sunscreen (0.25 oz) $4.70 USDNARS Orgasm Lipgloss (0.12 oz) CDN*SEPHORA Contour Eye Pencil 12hr Wear Waterproof in Electric Blue (0.017 oz) $4.25*SEPHORA Ultra Shine Lip Gloss (0.1 oz) USD*SEPHORA COLLECTION ROUGE INFUSION LIP STAIN USDSEPHORA Colorful Eyeshadow – Glitter in Curacao Punch (0.028 oz) $4.80SMASHBOX Iconic Photo Finish Primer (1 oz)URBAN DECAY Perversion Mascara (0.1 oz)*URBAN DECAY Revolution Lipstick in F-Bomb (0.6 oz) $14.67URBAN DECAY Seven Days of Eyeshadow (1x use of 7 + primer cards)    Skincare    (Last addition: 08/25/2015)   Spoiler (Highlight to read) BOSCIA Luminizing Black Mask (.7 oz)  $8.50 USD CAUDALIE Premier Cru Cream (0.5 oz) CAUDALIE Vinosource Moisturizing Sorbet (0.33 oz) CLARINS Sunscreen SPF 50 (0.3oz)   USD CLINIQUE Repairwear Sculpting Night Cream (0.5 oz) $19.12 USD CLINIQUE Smart Serum (0.34 oz) CLINIQUE Turnaround Moisturizer (0.24 oz) DR. BRANDT Pores No More Primer (0.25 oz) * FRESH Rose Face Mask (0.68 oz) FAB Ultra Repair Cream (1 oz)   CDN KORRES Greek Yoghurt Nourishing Primer (0.34 oz) $10.10   USD LANCÔME Advanced GÉNIFIQUE Youth Activating Concentrate (0.27 oz) $26.46   USD * PHILOSOPHY Back to Nurture Replenishing Moisture Creme (0.4 oz) $13 PHILOSOPHY Purity Made Simple (1 oz) $1.75-3.33   USD PHILOSOPHY No Reason To Hide Multi-Imperfection Transforming Serum (0.07 oz) $4.76   USD OLE HENRIKSEN Sheer Transformation (.025oz)   * OLE HENRIKSEN Truth Serum Collagen Booster (0.25 oz) OLE HENRIKSEN Truth Serum Collagen Booster pump dispenser (?) (0.25 oz) USD ORIGINS Ginzing Eye Cream (0.17 oz) ORIGINS High Potency Night-A-Mins™ Mineral-Enriched Renewal Cream (.5 oz) * TARTE Tarteguard SPF 30 (0.23oz)   CDN BOSCIA Luminizing Black Mask (.7 oz)  $8.50 USDCAUDALIE Premier Cru Cream (0.5 oz)CAUDALIE Vinosource Moisturizing Sorbet (0.33 oz)CLARINS Sunscreen SPF 50 (0.3oz) USDCLINIQUE Repairwear Sculpting Night Cream (0.5 oz) $19.12 USDCLINIQUE Smart Serum (0.34 oz)CLINIQUE Turnaround Moisturizer (0.24 oz)DR. BRANDT Pores No More Primer (0.25 oz)*FRESH Rose Face Mask (0.68 oz)FAB Ultra Repair Cream (1 oz) CDNKORRES Greek Yoghurt Nourishing Primer (0.34 oz) $10.10 USDLANCÔME Advanced GÉNIFIQUE Youth Activating Concentrate (0.27 oz) $26.46 USD*PHILOSOPHY Back to Nurture Replenishing Moisture Creme (0.4 oz) $13PHILOSOPHY Purity Made Simple (1 oz) $1.75-3.33 USDPHILOSOPHY No Reason To Hide Multi-Imperfection Transforming Serum (0.07 oz) $4.76 USDOLE HENRIKSEN Sheer Transformation (.025oz) *OLE HENRIKSEN Truth Serum Collagen Booster (0.25 oz)OLE HENRIKSEN Truth Serum Collagen Booster pump dispenser (?) (0.25 oz) USDORIGINS Ginzing Eye Cream (0.17 oz)ORIGINS High Potency Night-A-Mins™ Mineral-Enriched Renewal Cream (.5 oz)*TARTE Tarteguard SPF 30 (0.23oz) CDN   Other    (Last addition: 08/07/2015)  Spoiler (Highlight to read) ALTERNA Caviar CC 10-in-1 Cream (0.85 oz)  BUMBLE AND BUMBLE Hairdresser's Invisible Oil Primer (1 oz) DEBORAH LIPPMAN Nail Lacquer Glitter in 99 Luftballoons (0.27 oz) $10.50  ELIZABETH & JAMES Nirvana Black (0.24 oz) ELIZABETH & JAMES Nirvana White EdP (0.24 oz)  GUCCI Guilty Pour Homme (0.16 oz) $3.62-8.80  GUCCI Made to Measure (0.16 oz) $4.91-6.68  *LIVING PROOF Instant Texture Mist (0.5 oz) $4.41  MARC JACOBS Fragrance Mod Noir (.14 oz) PACO RABANNE 1 Million (0.17 oz) $2.66-5.84 PHILOSOPHY Amazing Grace Firming Body Emulsion (1 oz) $1.72-2.31 SEPHORA Striped Cosmetic Bag (ROUGE only) ST. TROPEZ Tanning Everyday Gradual (1.01 oz)   ALTERNA Caviar CC 10-in-1 Cream (0.85 oz) BUMBLE AND BUMBLE Hairdresser's Invisible Oil Primer (1 oz)DEBORAH LIPPMAN Nail Lacquer Glitter in 99 Luftballoons (0.27 oz) $10.50 ELIZABETH & JAMES Nirvana Black (0.24 oz)ELIZABETH & JAMES Nirvana White EdP (0.24 oz) GUCCI Guilty Pour Homme (0.16 oz) $3.62-8.80 GUCCI Made to Measure (0.16 oz) $4.91-6.68 *LIVING PROOF Instant Texture Mist (0.5 oz) $4.41 MARC JACOBS Fragrance Mod Noir (.14 oz)PACO RABANNE 1 Million (0.17 oz) $2.66-5.84PHILOSOPHY Amazing Grace Firming Body Emulsion (1 oz) $1.72-2.31SEPHORA Striped Cosmetic Bag (ROUGE only)ST. TROPEZ Tanning Everyday Gradual (1.01 oz)      250 PTS    (Last addition: 08/07/2015)  Spoiler (Highlight to read) ATELIER COLOGNE Orange Sanguine (0.24 oz) DOLCE & GABBANA Light Blue Pour Homme (0.15 fl. oz) $1.50-5.77   DOLCE & GABBANA The One (0.17 oz) $7.34-22.95  MICHAEL KORS Signature RALPH LAUREN Midnight Romance *SEPHORA Earbuds *SEPHORA Phone Cover for the iPhone 5 SEPHORA Summer Tote VERSACE Bright Crystal (.169 oz)     ATELIER COLOGNE Orange Sanguine (0.24 oz)DOLCE & GABBANA Light Blue Pour Homme (0.15 fl. oz) $1.50-5.77 DOLCE & GABBANA The One (0.17 oz) $7.34-22.95 MICHAEL KORS SignatureRALPH LAUREN Midnight Romance*SEPHORA Earbuds*SEPHORA Phone Cover for the iPhone 5SEPHORA Summer ToteVERSACE Bright Crystal (.169 oz)       500 PTS    (Last addition: 07/21/2015)   Spoiler (Highlight to read) * ALTERNA 4 Steps to Flawless $23.66 - CAVIAR Anti-Aging® Replenishing Moisture Shampoo (1.35 oz) $5.08 - CAVIAR Anti-Aging® Replenishing Moisture Conditioner (1.35 oz) $5.08 - Caviar CC Cream for Hair 10-in-1 Complete Correction (0.85 oz) $8.5 - Caviar Replenishing Moisture Milk Leave-In Conditioning Spray (0.85 oz) $5   * BAREMINERALS Beauty and the Beach $26.85 - READY™ Bronzer in Skinny Dip (0.01 oz) $0.80 - READY™ Blush in The Natural (0.07 oz) $7.33 - Lash Domination Volumizing Mascara (0.05 oz) $2.72 - All-Over Face Color in Pure Radiance (0.02 oz) $7.60 - Marvelous Moxie Lipgloss in Party Starter (0.07 oz) $8.40   * BOSCIA Pore Purifying Black Magic  $43.92 - Boscia – Detoxifying Black Cleanser (1.0 oz.) $7.00 - Boscia – Luminizing Black Mask (0.7 oz.) $10.50 - Boscia – Revitalizing Black Hydration Gel (0.5 oz) $23.50 - Boscia – Pore Purifying Black Strips (1 strip) $2.92   BUMBLE & BUMBLE BB Hairdresser's Invisible Oil Family - Bumble and bumble – Hairdresser’s Invisible Oil Shampoo (2.0 oz) - Bumble and bumble – Hairdresser’s Invisible Oil Conditioner (2.0 oz) - Bumble and bumble – Hairdresser’s Invisible Oil Primer (2.0 oz) - Bumble and bumble – Hairdresser’s Invisible Oil (0.07 oz) CLARISONIC   Sonic Radiance™ Brightening Solution $52.62 - Clarisonic – Radiance Brush Head - Clarisonic – Sonic Radiance™ Brightening Solution Skin Illuminating Cleanser (1.0 oz) - Clarisonic – Sonic Radiance™ Brightening Solution Skin Renewing Peel Wash (1.0 oz) - Clarisonic – Sonic Radiance™ Brightening Solution Brightening Activator Serum (0.14 oz)   *CLINIQUE Eyes to Go $52.32 - Take The Day Off Makeup Remover For Lids, Lashes & Lips (1.7 oz) $7.49 - All About Eyes (0.21 oz) $13.02 - High Impact Mascara (0.14 oz) $8.25 - Lash Building Primer (0.08 oz) $7.06 - Quickliner for Eyes Intense (0.01 oz) $16.50 CLINIQUE Summer in Clinique - CLINIQUE – 7 Day Scrub Cream Rinse-Off Formula (1 oz) - CLINIQUE – Take The Day Off Makeup Remover For Lids, Lashes & Lips (1 oz) - CLINIQUE – Moisture Surge Extended Thirst Relief (0.21 oz) - CLINIQUE – Lash Building Primer (0.08 oz) - CLINIQUE – High Impact Mascara in 01 black Duo (0.07 oz)   *DR. BRANDT Anti-Aging Allies $54.26 - Microdermabrasion Skin Exfoliant (0.25 oz) $9.75 - Do Not Age With Dr. Brandt Firming Neck Cream (0.35 oz.) $13.38 - Do Not Age With Dr. Brandt Triple Peptide Eye Cream (0.1 oz.) $16 - Needles No More (0.085 oz) $15.13 FRESH Skincare Favorites -Fresh – Soy Face Cleanser (0.6 oz) -Fresh – Rose Face Mask (0.6 oz) -Fresh – Black Tea Instant Perfecting Mask (0.67 oz) -Fresh – Seaberry Moisturizing Face Oil (0.16 oz)   HOURGLASS New Classics $38.76-41.32 - Veil Fluid Makeup Oil Free Broad Spectrum SPF 15 in Nude (0.03 oz) $1.80 - Immaculate Liquid Powder Foundation Mattifying Oil Free in Nude (0.03 oz) $1.65 - Illusion® Tinted Moisturizer Broad Spectrum SPF 15 in Ivory (0.03 oz) $1.65 - Veil Mineral Primer Broad Spectrum SPF 15 (0.16 oz) $5.76-8.32 - Femme Rouge Velvet Crème Lipstick in Grace (0.03 oz) $7.50 - Film Noir® Full Spectrum Mascara (0.15 oz) $12 - Opaque Rouge Liquid Lipstick in Icon (0.03 oz) $8.40   *PETER THOMAS ROTH Best Face Forward $17.62-20.31 - Anti-Aging Cleansing Gel mini (2.0 oz) $6.06-8.75 - Cucumber Gel Mask mini (0.5 oz) $4.50 - FIRMx™ Peeling Gel (0.5 oz) $7.06     *ALTERNA 4 Steps to Flawless $23.66- CAVIAR Anti-Aging® Replenishing Moisture Shampoo (1.35 oz) $5.08- CAVIAR Anti-Aging® Replenishing Moisture Conditioner (1.35 oz) $5.08- Caviar CC Cream for Hair 10-in-1 Complete Correction (0.85 oz) $8.5- Caviar Replenishing Moisture Milk Leave-In Conditioning Spray (0.85 oz) $5 *BAREMINERALS Beauty and the Beach $26.85- READY™ Bronzer in Skinny Dip (0.01 oz) $0.80- READY™ Blush in The Natural (0.07 oz) $7.33- Lash Domination Volumizing Mascara (0.05 oz) $2.72- All-Over Face Color in Pure Radiance (0.02 oz) $7.60- Marvelous Moxie Lipgloss in Party Starter (0.07 oz) $8.40 *BOSCIA Pore Purifying Black Magic $43.92- Boscia – Detoxifying Black Cleanser (1.0 oz.) $7.00- Boscia – Luminizing Black Mask (0.7 oz.) $10.50- Boscia – Revitalizing Black Hydration Gel (0.5 oz) $23.50- Boscia – Pore Purifying Black Strips (1 strip) $2.92 BUMBLE & BUMBLE BB Hairdresser's Invisible Oil Family- Bumble and bumble – Hairdresser’s Invisible Oil Shampoo (2.0 oz)- Bumble and bumble – Hairdresser’s Invisible Oil Conditioner (2.0 oz)- Bumble and bumble – Hairdresser’s Invisible Oil Primer (2.0 oz)- Bumble and bumble – Hairdresser’s Invisible Oil (0.07 oz)CLARISONIC Sonic Radiance™ Brightening Solution $52.62- Clarisonic – Radiance Brush Head- Clarisonic – Sonic Radiance™ Brightening Solution Skin Illuminating Cleanser (1.0 oz)- Clarisonic – Sonic Radiance™ Brightening Solution Skin Renewing Peel Wash (1.0 oz)- Clarisonic – Sonic Radiance™ Brightening Solution Brightening Activator Serum (0.14 oz)  *CLINIQUE Eyes to Go $52.32- Take The Day Off Makeup Remover For Lids, Lashes & Lips (1.7 oz) $7.49- All About Eyes (0.21 oz) $13.02- High Impact Mascara (0.14 oz) $8.25- Lash Building Primer (0.08 oz) $7.06- Quickliner for Eyes Intense (0.01 oz) $16.50CLINIQUE Summer in Clinique- CLINIQUE – 7 Day Scrub Cream Rinse-Off Formula (1 oz) - CLINIQUE – Take The Day Off Makeup Remover For Lids, Lashes & Lips (1 oz) - CLINIQUE – Moisture Surge Extended Thirst Relief (0.21 oz) - CLINIQUE – Lash Building Primer (0.08 oz) - CLINIQUE – High Impact Mascara in 01 black Duo (0.07 oz)  *DR. BRANDT Anti-Aging Allies $54.26- Microdermabrasion Skin Exfoliant (0.25 oz) $9.75- Do Not Age With Dr. Brandt Firming Neck Cream (0.35 oz.) $13.38- Do Not Age With Dr. Brandt Triple Peptide Eye Cream (0.1 oz.) $16- Needles No More (0.085 oz) $15.13FRESH Skincare Favorites-Fresh – Soy Face Cleanser (0.6 oz)-Fresh – Rose Face Mask (0.6 oz)-Fresh – Black Tea Instant Perfecting Mask (0.67 oz)-Fresh – Seaberry Moisturizing Face Oil (0.16 oz) HOURGLASS New Classics $38.76-41.32- Veil Fluid Makeup Oil Free Broad Spectrum SPF 15 in Nude (0.03 oz) $1.80- Immaculate Liquid Powder Foundation Mattifying Oil Free in Nude (0.03 oz) $1.65- Illusion® Tinted Moisturizer Broad Spectrum SPF 15 in Ivory (0.03 oz) $1.65- Veil Mineral Primer Broad Spectrum SPF 15 (0.16 oz) $5.76-8.32- Femme Rouge Velvet Crème Lipstick in Grace (0.03 oz) $7.50- Film Noir® Full Spectrum Mascara (0.15 oz) $12- Opaque Rouge Liquid Lipstick in Icon (0.03 oz) $8.40 *PETER THOMAS ROTH Best Face Forward $17.62-20.31- Anti-Aging Cleansing Gel mini (2.0 oz) $6.06-8.75- Cucumber Gel Mask mini (0.5 oz) $4.50- FIRMx™ Peeling Gel (0.5 oz) $7.06       Canadian only     (Last addition: 06/27/2015)  Spoiler (Highlight to read) BAREMINERALS Marvelous Moxie Lipstick in Speak Your Mind (0.5 oz) $7.50 / C$9.58   BAREMINERALS Marvelous Moxie Lipstick in Speak Your Mind (0.5 oz) $7.50 / C$9.58             
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BEAUTY SAVANT mamakitkat / BEAUTY SAVANT BEAUTY SAVANT / replied
Just FYI- There is a set you can purchase for $35 that has a pink bag! http://www.sephora.com/weekend-en-provence-cherry-blossom-discovery-set-P395253?skuId=1690304 ... see post
Finally, a much needed positive in-store experience. Finally!
So like many of you, I am frustrated with Sephora for a variety of reasons. Little to no VIB Rouge rewards/priority, the two  Epic Fiascos I have participated in & managed to miss the rewards, and a number of neutral to negative in-store experiences (no samples even when asking, cast members not being aware of VIB Rouge makeovers, etc...) I have began taking my money to Nordstrom/Ulta, but I lurk here because it is so nice to know there are others who share my makeup addiction . However,  yesterday I stopped into a Santa Monica Sephora on a whim, and had the  best  experience I have ever had with a cast member, who did not even know I was VIB Rouge. My partner has been wanting to find a new fragrance, so we approached the cast member working fragrances. She took no less than 20-25 minutes to playfully, happily, and cheerfully "play a game" with us to determine her fragrance suggestions. She asked us a number of serious and goofy questions, and came up with several great fragrance suggestions that showed that she had listened carefully and paid attention. She teased me about answering for my partner, made playful fun of how cute we were together and how well we knew each other, and just put a huge smile on both of our faces, not to mention suggested the fragrance I'll be buying for SO's birthday coming up. This was far & away the best customer service I've ever had at Sephora. (Also of note - My partner is an androgynous presenting female. Usually when I go into Sephora with her we are ignored (far more than when I go in alone). I don't like to credit it to homophobia, rather my theory is that cast members see my partner & assume she is not shopping for makeup (a fair assumption). But just to mention - us being a non-heterosexual couple did not phase this cast member at all .)   That experience and the recent $50 credit is slowly warming me back up to Sephora. Sephora, if all of your cast members to treated customers this way, you wouldn't have the problems you have. Best retail experience I've had in ages.    
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BEAUTY WHIZ sharkington / BEAUTY WHIZ BEAUTY WHIZ / replied
I have only rarely had issues with Sephora SAs because most of them are pretty cool. Your experience sounds like a lot of fun - that's awesome (for your partner, too!). ... see post
Unicorn Wanted and Sightings
Hi everyone,    Please post any LE or discontinued items you are looking for or if you find any that someone else is looking for. I will update the list weekly if not sooner.   Thanks!   Wanted Unicorns: ABH amrezy palette ( minibux, BeautyIsPassion) ABH Liquid Lip Color in "Lovely" (OhSailor)   Armani Lip Maestro in shade 634 -Burgundy shade (butterblume)   Bite002 lipstick (green chilli, AMHWKI) Bite003 (greenchilli) Bite004 (Gwenhwyfar) Bite 006 (msjudycyang,Yullz, SimplyYulz)   Bobbi brown pink coral 31 blush; Matte, It was LE (not the permanent shimmer version 8) (aviscardi) Chanel Ombre Contraste Sculpting Veil in Notorious (minibux,KateLovesYSL) Chanel Camelia de Plumes (michelleshops) Chanel Malice #55 nail polish (sangova) Chantecaille Rose Face Powder (kateye7) Chantecaille Turtles Palette (overlay must still be intact) (Missy772) Chantecaille 15th Anniversary Trio 2014-elephant, butterfly, turtle (annec322) Dior My Lady Blush in 001 and 006 (jellybean917) Dior Amber diamond (aviscardi) Estee Lauder Heatwave (aviscardi)   Givenchy Confetti Powder (MK89, njattana, lipstick4soul, StephanieLynn) Guerlain Cruel Gardenia (Rhiannon1419) Guerlain's Rouge G's in Gigolo  (Malady, Inum) and/or Bee (MK89, Inum) Guerlain Rouge G lipstick in Gems (NarNarNars, goldeneraglamor) Guerlain Turandot (theprincessjenn) Guerlain Rouge G in "Greta" (Topazbeth)   Jo Malone Bitter Orange and Chocolate cologne (LCResz) KVD palettes (NIB) including Gypsy, Mi Vida Loca, Sinner and Truth (AmyC) KVD blush in "truth and essex" (annypoo)   Lipstick Queen Monarch (Gwenhwyfar, jenpred) Lorac mega pro (sdbeautyjunkie, makeitup305) MAC pressed pigment in Summer Honey (StephaniLynn) MAC True Romantic Blush and MAC Petal Point blush (Javadoo) MAC Alluring Aquatic Bronzers(MK89) MAC Alluring Aquatic Blushes (MK89) MAC whisper of guilt (aviscardi) MAC Bao Bao Wan Opal Beauty Powder (ohsotatooed) MAC Enchanted One lipstick (aviscardi) Mac Powerpoint Liner in Blue Noon -Surf Baby Collection (thrprincessjenn) MAC Eugenie lipstick from Giambattista Valli collection (AnneMCC) MAC Mesh lipstick (it's really old) and Blue Eve lipstick (veronika23)   NARS blushes in roman holiday, love & new attitude (aviscardi) Paul & Joe's kitty lipsticks (FireSpinner, Lynni98) Paul & Joe Fall 2015 Kitty Lipstick Case (pink w/ black, gray and white cats) (nishcakes) Sephora Cinderella mirror (Mk89, AmyC, Panda168) Sephora COTY Marsala eye palette (jcmb, julietta343, liv545)   Tarte Aqualillies (plm95, bea0t, Samitan) Tarte Romancing in the Glow palettes (bea0t, Zpsid91, StephaniLynn, Samitan)   Tom Ford Unabashed palette (jenpred, annypoo) Tom Ford Guilt cream shadow (killahbabe) Tom Ford Emerald Lust (Poisonivy9) Tom Ford Violet Dusk Eyeshadow Quad (KateLovesYSL) Tom Ford Lips & Boys in Stavros (minibux)  Tom Ford Burnished Amber (melde) Tom Ford Casablanca mini gwp size (annypoo) Tom Ford Pink Glow (sravanthi) Urban Decay Honey eyeshadow (Gwenhwyfar) UD Alice in Wonderland palette ( Sangova)   YSL #38 Gris Underground nail polish (sangova)
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HALL OF FAMER KateLovesYSL / HALL OF FAMER HALL OF FAMER / replied
Updated :) see post
I'm curious...has anyone actually received an invitation for Sephora Play?
I was just wondering if anyone actually got an emailed invitation or not? I'm a VIB in one of the test markets (Cincinnati) and have not received anything.
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BEAUTY CELEB 26-apr / BEAUTY CELEB BEAUTY CELEB / replied
Hey ladies - I see that this is a bit older thread but I wanted to hop in. I just received my Play invitation and signed up yesterday. I'm a VIB Rouge in Houston, TX, so... see post
Thank You Sephora!
You didn't have to but you did. Thank you for making the Epic Rewards disaster right with your customers.    Happy shopping I go!
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BEAUTY BUFF shop4fun / BEAUTY BUFF BEAUTY BUFF / replied
Thank you Sephora. It was unexpected and very much appreciated! see post
OOS products come back in stock.
I thought it would be great to have a thread to keep everyone informed on what's back in stock, especially for popular items such Surratt blushes, LM artist  palette..etc. If something shows "only a few left", please share it here too. Thanks!   Surratt blush in  Se Pomponner- only a few left  http://www.sephora.com/artistique-blush-P394167?sk uId=1672831 Clinique cheek pop- nude pop is back. http://www.sephora.com/cheek-pop-P384996?skuId=167 4977 Tarte tartelette palette is back. http://www.sephora.com/tartelette-amazonian-clay-m atte-eyeshadow-palette-P391759?skuId=1659424        
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HALL OF FAMER SHolmes221 / HALL OF FAMER HALL OF FAMER / replied
The Burberry Mini Beauty Box (VIB Rouge) is back in stock! :) see post
Monthly beauty box??
I hear Sephora is offering a monthly beauty box for 10$. I heard about the sample box on some random tweet. Is it true.? Why didn't I hear about it first I am a rouge member 2015 and 2016?
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BEAUTY BUFF SLaurinaitis / BEAUTY BUFF BEAUTY BUFF / replied
They are also offering it in Texas as well, here is the link for the PLAY! by Sephora forum.    http://community.sephora.com/t5/Sephora-com/PLAY-by-SEPHORA-Invitation-... see post
Has anyone else's shipment been missing all of its samples?
Hi there, I was wondering if anyone else had their orders from this weekend missing it's samples?  I've never had this happen before and since I never get samples from our store I like to order online.  It was a gift for someone, I had an order for myself from a few days earlier so I can toss it in the cute gift wrap bag we added to the order.   
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BEAUTY BUFF lepotiza / BEAUTY BUFF BEAUTY BUFF / replied
My order just arrived with two samples missing. It did happen in the past, however. see post
What Sephora can do to improve the Canadian experience.
Well once again Canadian clients get screwed.  We should be used to it by now... but no.  It seems this is an ongoing thing and no matter what we get the shaft.   I know all the Canadian clients have great ideas and we always voice our opinions but for some reason it never reaches anyone... Hope this thread will help with that. I have my doubts since I've been pretty vocal for the past 3 years or so... but hey... never hurts to keep trying!   Honestly... Sephora give me a job I will work for FREE so Canadians can get the same treatment as the US clients!!!   MY hope is that everyone here can share their ideas on how Sephora can improve.   This is just a start....   The extraordinary rewards... US gets trips to Paris and NYC and we get nothing...   Ok so maybe we can't get trips outside our country but Sephora could have offered a trip to the Montreal store where apparently there's a MUFE boutique and get a MUFE artist to provide training and get the same amount to spend on MUFE as the US does.  It isn't NY but hell it's a start!      ETA: If Sephora wants to save themselves trouble they should just convert their points systems to a points = cash system! End of story.  
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BEAUTY GURU ntailor / BEAUTY GURU BEAUTY GURU / replied
I always hear by YouTube guru's that they got this or that and it was sale and I don't know, whenever I go into Sephora, I don't see any type of awesome crazy deals like... see post
Epic Rewards - Values & Discussion (Available August 10th 2015)
www.sephora.com/epicrewards   I thought it would be pertinent to start a new thread since the previous thread titles all refer to the previous round's name.   DATE : August 10th, 2015   TIME: Based on everyone's comments, they were released around 2:55pm Eastern (11:55am Pacific).   LINKS: Huge shout out and thanks to the marvelous BT user Beauty2Sample for finding and sharing the links. Use the link below to access her comment.   http://community.sephora.com/t5/Beauty-Insider/Epi c-Rewards-Values-amp-Discussion-Available-August-1 ...   ESTIMATED VALUES   US:   Reward Description Value 1,000 Givenchy-Le Rouge $144 + bag 1,000 Becca $186 1,000 Dr Dennis Gross $156 1,000 Smashbox $157 1,000 Fresh $150 + booklet 1,000 Bumble and Bumble $157 + extras 1,000 Anastasia Beverly Hills $170.50 + signature 1,000 Dior $208 2,000 NARS $59 + $40 + signature 2,000 Yves Saint Laurent $610 2,000 Sephora $425 2,000 Skin, Inc. $310 2,000 KVD $428 + box + signature 2,000 Bobbi Brown $257 + bag 2,000 Benefit $186 + bags 2,000 Stila $264 + bag + booklet 5,000 Georgio Armani $816 + bag 5,000 Elizabeth and James $1,010 5,000 Formula X $800 5,000 Too Faced $588 + 2x Bag + 2xNecklace  5,000 Drybar $575 5,000 Tarte $725 5,000 Tory Burch $898 10,000 Marc Jacobs Bag: ~$2,000 + $692 makeup 10,000 MUFE - NYC Trip $596 makeup + trip + class 10,000 Glamglow - LA Trip $531 + trip + tour 10,000 Chloe $563 in beauty + ~$1500 accessories 10,000 Viktor & Rolf Previous sold at Neiman Marcus for $2,500 USD 10,000 Lancome - Paris Trip $200 giftcards + ~$200 products + trip (minimally, flights from the US to Paris usually start around $1,000 each. 10,000 Bvlgari $465 beauty + ~$2,000 bag   Estimated CANADA values (thanks to Lunality):   http://community.sephora.com/t5/Beauty-Insider/Epi c-Rewards-Values-amp-Discussion-Available-August-1 ...  
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HALL OF FAMER heartsmyface / HALL OF FAMER HALL OF FAMER / replied
If you had over 1000 points in your VIB account during the event and emailed sephora with your information at epicrewards@sephora.com, then you should be receiving an em... see post
Epic FAIL - Ladies, please join and comment on how to proceed
This "Epic Rewards" was obviously an Epic FAIL . There is no way that even a sliver of any of us even got to redeem a single "epic reward" regardless of the tier because the site either failed to load, crashed and showed as unavailable, or showed only to disappear in a split second. We have the power to spend money, so why waste it on a company who doesn't cherish our business? EDIT: Regarding the message from "Sephoraadmin2" to all clients: Rather than hiding behind walls and posting a message without a signature, someone should actually come forward and deal with this mess with a sincere apology and give an actual solution to rectify the whole ordeal.
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lesa5363 / NEWCOMER / replied
This was an extremely epic fail.  I expected more from Sephora, but my expectations were a little too high.  I have plenty of points, yet they didn't have enough rewards... see post
Let's REALLY show Sephora how we feel!
I like to rant & complain as much as anybody after two failed epic rewards events, but as long as we go back to business as usual in a few days, Sephora has no incentive to do anything different. I think we should all come together and take a stand.   After carefully reviewing the return policy, I plan on gathering up everything I purchased from Sephora in the past 60 days and return it to the store. No matter the condition -- new, used, half full, almost empty, EVERYTHING is going back.   Who's with me? I think if enough of us do it, we can make a difference. I also think we should post a picture of everything we're returning along with an estimated retail value.   Let's hit 'em where it hurts ladies!
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HALL OF FAMER laynebr / HALL OF FAMER HALL OF FAMER / replied
This thread was mentioned on Refinery29.  I guess there's been a lot of buzz around the event. see post
Thank you to Sephora ! Just a post to (hopefully) start a wave of appreciation
I am extremely satisfied with how Sephora handled the situation with the Epic Rewards. This is just a post about how Sephora really stepped up and gave away the certificates (in my mind, this was above and beyond expectation). I know that they will truly take our feedback to heart regarding the Epic Rewards, and I just want to show appreciation. I know that I was one who spent all day refreshing and missed everything (I live in Canada) and I am satisfied. I know we may not deserve it and some of you may believe we are greedy, but we can all just say a thank you and appreciate what Sephora did.   So thank you! I will continue to be a loyal customer and promote you for everything awesome that you are!  
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BEAUTY MASTER glossforevery1 / BEAUTY MASTER BEAUTY MASTER / replied
Check your spam folder and give it a chance, they will reach everyone by September 1st, they can't send an email out to everyone at the same time. They have to review ev... see post
VIB account not tied to my email address
I have a card for my VIB account, and I also receive emails letting me know how many points I have, but when I log in, it says I have 0 points and does not have my saved makeup profiles. I need those to know what to order.
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Not Getting Emails
Hi,   I posted this already but no one has responded to my question.   I haven't been getting any emails from Sephora for a few months now. I've tried re-updating my email subscriptions and also adding the Sephora email account to my address book. Please help!!!
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HALL OF FAMER Titian06 / HALL OF FAMER HALL OF FAMER / replied
Hi, h2xa2xn2x!  I haven't received e-mails from Sephora in years!  This is not a new problem.  Good luck! see post
Has anyone gotten an response Re:Epic Rewards ??
I emailed the day the notices was posted for us to contact them ... so I did It said I would recieve an email back within 10 days and I have yet to get one yet.   I'm not honestly expecting much from it and I'm not angry either , but i'm curious what they're doing and whatnot.
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BEAUTY PRO Anewxa / BEAUTY PRO BEAUTY PRO / replied
Im in canada and just got my probably automated reply couple hrs ago with a 1 time online code for $50 cdn...im shocked and surprised and also that for once the amount e... see post
Random BI Point Addition?
I noticed this morning that my points were significantly higher than they were last night and when I checked, I discovered I had been given 250 by CS yesterday... anyone else have this happen?   I'm wondering if this might be related to ER...
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BEAUTY WHIZ ayeshayh / BEAUTY WHIZ BEAUTY WHIZ / replied
I imagine it might be! I've heard some others saying points were magically added to their accounts lol.  see post
Rouge First Access - Sale
I just received an email about the up to 75% sale stating we have Rouge First Access, but I can only see the same items that have been available for several days, and that I could access without being logged in previously. Was my email just delayed, or did anyone else experience the same?
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HALL OF FAMER meganlisa / HALL OF FAMER HALL OF FAMER / replied
Same... Ordered what I wanted days ago. see post
Beauty Insider points not showing up?
I signed up for Beauty Insider back in June, and it still says I have 0 points. I have purchased a few things from Sephora since then. Can anyone help get my points?
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misstarajoy / FRESH FACE / replied
I'm also having this issue and am hoping someone can help me as well! ): see post
Where can I find my beauty bank transactions?
Is there a way of tracking BI points? I had 459 pre-3x event and now I am at 85. After redeeming the 250 bite perk I was at 209. I then made two purchases, one at 50ish to sephora online --150 points at 3x -- and then $44 to sephora inside jcp--132 points. Putting me at 491 points. I then cashed out 300 points and made a dollar purchase-- which means I should be at 192 points instead of the 85 my account currently displays.    following a response to the above message from CS, I am now at NEGATIVE 215 points. I have not cashed out any points but continue to lose them and am not given a proper reply from customer service, this is beyond frustrating. Is there a way for me to see exactly how I lost these points? 
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HALL OF FAMER fatimamummy / HALL OF FAMER HALL OF FAMER / replied
You can post it in CS board and I believe one of the MODs will help you to straight it all. see post
when will the next epic rewards happen?
i never knew how often it happened and missed the last one but have lots of points
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HALL OF FAMER ChicDabbler / HALL OF FAMER HALL OF FAMER / replied
It was only implemented after Rouge was implemented and usually happens every fall, but with the recent and biggest fiasco.... who knows if they will have the next one. ... see post
Need help with changing Beauty Insider birthday!!!
When I signed up for the beauty insider program, I think I entered my birthday incorrectly because my birthday is actually August 18 but when I check my profile, it comes up as January 18 ( ! Is there any way I can change this? Help!!
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BEAUTY BOSS ArmyChick84 / BEAUTY BOSS BEAUTY BOSS / replied
You have to call Sephora to do so. see post