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Beauty Insider
fluffymuha
Bad customer service today! Ugh...
I went in to exchange a Bite Lip Tint for the new Bite Agave Lip Mask today. Simple, right? Wrong.   Everything was going swell until I reached the cashier (if you can call her that). She didn't have any trouble with the exchange transaction, but short-changed me. When I let her know that she owes me money, she sort of huffed and went to call her Manager to open the cash drawer for her. Once she gave me my change, she pushed my item into my hand without asking if I even needed a bag, and I went on my merry way.   I was on the subway when I decided to check out my new purchase. Lo and behold - it was my Lip Tint. You can guess which word went through my head. It starts with an F.   I had to take the subway back to Sephora right away, because, lord knows, I didn't want them blaming me for any of this mess.   I arrived back at checkout, get to the same cashier, and told her what happened. Her Manager comes over once more, and has the nerve to ask me why I didn't check that the item was the right one! Am I responsible for your badly trained employees that can't differentiate between two different boxes and can't do basic math?   In the end, the manager grabbed me a new Agave Lip Mask, and my cashier girl rolled her eyes at me.    What a wonderful day shopping at Sephora! I'm glad to be so valued as a Rouge member! Not going back anytime soon!
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Crimsonsketch
BEAUTY BUFF Crimsonsketch / BEAUTY BUFF BEAUTY BUFF / replied
I agree!  The Bloor Street location is much better, but with a smaller selection.  I've actually found that I enjoy the Eaton Centre location less and less since they "r... see post
heartsmyface
Anyone up for a drugstore challenge?
Have any of the beautiful ladies here on BT tried using drugstore cosmetics after solely using mid to high end stuff?  I have never really dabbled in drugstore and keep saying I will but then never follow through.  I have a mind to walkinto a drugstore and buy a bunch of goodies they have to offer and play around in drugstore for a week or two.  I'm wondering what I'm missing or what I'm not missing.   Is there anyone who could help me choose some items they like or who would like to post solely drugstore looks and review their experiences with them?  I think it would be fun  
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Poisonivy9
BEAUTY MAVEN Poisonivy9 / BEAUTY MAVEN BEAUTY MAVEN / replied
So I went out and bought the new L'oreal visible lift blur foundation, concealer, and blush.  I have used the foundation and concealer and I really like it!  I still use... see post
asdfkl
Does anyone else use "expired" makeup?
I know makeup only has a certain amount of time before it goes bad, but it always seemed to be that more people said this rule rather than following it. I know lots of people who use eye shadows, blushes, bronzers, lip products, powders, and foundations that are 4+ years old even though it is advised to throw them out after a year or two. Mascara has a life span of 3-4 months, but I know people who use mascara that is a year old. Personally, I do not throw away my makeup. As bad as this may sound, I still use eye shadows and blushes/bronzers that are 3+ years old. And some of my lipsticks are even older than that.... The only rule that I somewhat follow would be the powder rule. But that's just because I use powder instead of foundation, so it is easy to go through those in a couple months. Anyways, I was wondering if anyone else uses makeup longer than they should. I don't like to waste my products which is why I hold onto them for so long.
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itscarin
HALL OF FAMER itscarin / HALL OF FAMER HALL OF FAMER / replied
I'm guilty as charged of using "expired" makeup.  I don't think it's a big deal on powders.  On liquids it it probably matters.  I rarely ever finish a product.  I like ... see post
KateLovesYSL
Marc Jacobs 1000 point perk
Hi,     I went to Sephora today and the Ottawa Bayshore location had the 1000 pt perk already. The SA said it should be available in all stores already.     My first thought was that they look beautifully displayed in the box The SA was sweet enough to open a set as a tester for me since she said the colours are limited edition.   The lipstick was a raspberry red/purple. It really depends on how much or how little you put on. I know that you should prep your lips before applying a dark colour but I didn't have time to do that when I tried it on so it started to bleed within 2 hrs. Maybe sooner, but that's when I first noticed. I'm used to YSL and Tom Ford lipsticks so I found the lipstick drying.For me, the colour was not flattering (I only tried the lipstick). I had swatched them both but forgot and washed my hands! I'll have to go back sometime this week and take pictures (I was too in a rush, sorry!) The gloss leaned brown, that's all I remember.   I won't be spending my points on this perk as I didn't find this colour flattering on my tanned asian skinned.   Also, for 1000pts, I was really hoping there was more than just a lipstick and lip gloss.   The pic is after having it on for 3 hrs and eating a bit. Sorry the lighting isn't great in the pic!  
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hannasilkwood
BEAUTY BUFF hannasilkwood / BEAUTY BUFF BEAUTY BUFF / replied
I got this as a 100 Point Perk a few years ago, I remember its tiny! Your picture makes it look bigger than it is still.  see post
Mizzsassythang
What shade am I in makeup forever matte velvet foundation?
If I wear mac Prolong wear foundation NC 30 what shade am I in Makeup forever matte velvet foundation? 
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skincarelover98
Teenage guy
Hey everyone! I'm a teenage guy and I love skincare. I'm starting to get into very natural looking makeup just to conceal and even out some redness. Im very excited to be part of this forum! I get very passionate about this stuff! I just love it. I want to work in the beauty industry after I graduate! 
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sjpayne
BEAUTY BOSS sjpayne / BEAUTY BOSS BEAUTY BOSS / replied
Okay, so I just watched the first hashtag video.  And I made my husband watch it.  We have resolved to use hashtags in real life.   Do you by chance watch Downton Abbe... see post
grayreb
New Sephora Favorites Beauty 101 Set
I went into my Sephora inside JCP today and found this new set. It was 32 dollars and the bag was pretty full of deluxe size items to try.
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strawberrygirl8
BEAUTY WHIZ strawberrygirl8 / BEAUTY WHIZ BEAUTY WHIZ / replied
Woohoo! My SiJCP finally had it so I was able to purchase!!! :D see post
kas045
A return with a lecture just what I wanted.
  My Local Sephora is usually fantastic, never had a complaint about them... until today. I returned 5 products in-store today.. from 4 separate purchases I made during spring fling. 2 unused and unopened... and 3 products I really disliked. So the teller calls over the manager because it is a larger return, which I totally understand.. The manager looks at me and says.. You want to return all of these, you used them all.. and are returning them? Don't you know you can get samples so you don't waste so much product." and gives me an eye roll and a condescending look. So I tell her that 2 are unused and the other 3 products were all skin care and did not work for my skin.. I thought used products that didn't work were able to be returned.. Is this not the case? Or does everyone, get a lecture when they return a product used? Curious if you guys make returns of used products? I personally am really turned off getting samples from jars and such because people are constantly putting their dirty hands in to the product and them I am supposed to put that on my face. Just a gross thought for me. Am I wrong in returning used Skincare?
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Michelle06
BEAUTY MAVEN Michelle06 / BEAUTY MAVEN BEAUTY MAVEN / replied
I know this was posted a few months ago but I just wanted to chime in. You were not wrong for returning something that didn't work out for you. Sometimes at the Sephora ... see post
alkapassi
Has anyone used Kate somerville retasphere-2-in-1-retinol-night-cream ?
I am 29+ and looking for some age preveting thing.I have oliy/normal skin with occasional breakouts and big pores .My forehead is bit darker than rest of my face.I went to store and SA recommended this to me.I grabbed a sample but still has to try.I am looking for suggestion if someone tried it and how did they like it .Is there anything else you guys recommend ?   http://www.sephora.com/retasphere-2-in-1-retinol-n ight-cream-P377369?skuId=1490341#askAndAnswerTab?
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lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
:-P      see post
gingaaa
Fresh Sugar Ruby Lip Treatment coming to VIB Rouge
I was searching around and stumbled across this: Fresh Sugar Ruby Lip Treatment, which is listed as VIB Rouge, but not yet available. The color description states that it is a shimmery rouge tint, which I love! Sounds like everyone is defiantly getting geared up for Fall.
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lucyshnoosy
HALL OF FAMER lucyshnoosy / HALL OF FAMER HALL OF FAMER / replied
Wouldn't it be nice if this came out in time for the August 3 Rouge store event? see post
lydkid19
Hi how do I link my VIB card with my account?
Cant link VIB card with account
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lydkid19! I can definitely help with that! Please check your private messages when you get a chance.    Cheers!  Kevin  see post
m3rma1d
Thanks, Ole!
And Sephora!   Got this in the mail yesterday. I was excited enough that he just answered my question during that chat, definitely wasn't expecting a gift!   I'm super psyched tho, I already had a small jar I grabbed in a pick 5 at SiJCP, now I got a full size!     Now I just need to like, you know, try it out!!   So cool!!
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fatimamummy
HALL OF FAMER fatimamummy / HALL OF FAMER HALL OF FAMER / replied
EDIT : I GET A GIFT FROM KATE,,,,details in this link   http://community.sephora.com/t5/Products/Gift-from-Sephora-amp-Kate/td-p/1540530 see post
wendyomgwar
Empties
I love seeing other peoples empties! So I decided to make a board where people could post pictures of their empties, or just tell us about them! I'd also be interested in knowing whether you're repurchasing anything or not.
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plm95
BEAUTY BOSS plm95 / BEAUTY BOSS BEAUTY BOSS / replied
Which leave in treatments have you tried so far? I'm always on the search for something new and better…and it's a 10 does nothing for me at all. I use a leave in spray e... see post
xomariadawleyxo
Need some makeup, skincare, and fragrence recommendations :)
I am hitting up my local Sephora tomorrow and was just wondering if you guys have some products that you have been loving, or something worth checking out or some new products I should try. If wondering, I have oily skin, So if you think some products are worth checking out, let me know
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monalisa12
monalisa12 / RISING STAR / replied
i heard the NAKED foundation is great for oily skin!  Fragrances i love are chance by chanel (pink one) and honey by marc jacobs.  see post
rhondaking
Sephora Glamour lip attitude in g18 match. Can you help me?
How can I find the same color/texture.  I need a color match for Sephora Glamour lip attitude in g18. Can you help me?
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lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Since Sephora discontinued the Glamour Lip Attitude Lipsticks, try the Rouge Shine Lipstick in No. 11 Love Letter, which is a warm pink-taupe that is similar to the G18 ... see post
dissolvedgirl
Spend total vs points
If I use my points will be spend total be reduced too? I'm only $50 away from VIB so want to make sure I wouldn't miss out if I opted to claim some points!
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dissolvedgirl! Laura819 is correct! Using points will not deduct your spend total, but returning items will, so keep that in mind.  Your year to date will reset at th... see post
BeautyBum00
Birthday Gifts
  How do you get your birthday gift? My birthday is at the end of the month and i am confused about the process! Please reply ASAP
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi BeautyBum00,   You will be prompted to include the birthday gift during checkout with any online order placed within 28 days of your birthday. If you're hav... see post
BeautyBum00
Beauty Insider Card
I got a Beauty insider card this May and recently lost it how may i get a new one? Please Reply ASAP
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
HI BeautyBum00-   You can pick up a new card at your local Sephora Store! http://www.sephora.com/store-locations-events?searchTerm=stores&_requestid=90514 ... see post
SammyCR
What do I need to do?
Okay I have a few questions for anyone who is willing to help I'm watching youtube sephora hauls and people have been talking about "setting your foundation" with a white powder? what is that and what does it really do? also its summer and i feel like when putting on foundation your face starts to sweat with the heat outside especially my nose seems to be oily when such happens, when in general my face is far from oily.What can I do? Do I use a inter moisturizer when its summer and hot out? so my face doesn't seem like its shiny or melting? Also which products for these things are the best  HELPP !
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REG65
REG65 / RISING STAR / replied
First of all, find an oil free moisturizer, an oil free primer and a good foundation that resist sweat. E.g.: During the summer use a light oil free moisturizer like Cel... see post
mogpoddu
deactiving my account
Hi can someone help me deactivate one of my accounts, because i accidentally created two accounts. Please and thanks. 
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kevinbt
kevinbt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi mogpoddu! I'm sending you a private message to help!    Cheers! Kevin see post
gingaaa
Starving for a discount, triple points, something!
We had triple points on fragrance in both February and May and double points on skincare in January.  Then, 15% off during Chic Week in April.  Sephora Friends and Family is in October and then slowly VIB/Rouge/BI's are given a 20% discount in November.  I've already used my annual 10% VIB renewal discount.   So, here I sit in the month of July sure there has to be something coming, because that is a big time gap until the next fabulous promotion.  I've been searching and see each August, Sephora has done something fun (2011 VIB weekend was every Rouge's DREAM!).  Last year looks like it was a double point situation to celebrate the new BI program.     Please fill in the blanks, where you see them!  I'm ready to make a bigger purchase, but am holding off for some perks!      
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dejena
BEAUTY BUFF dejena / BEAUTY BUFF BEAUTY BUFF / replied
I also have the physical catalog, and it's traveled thousands of miles with me already! I've been figuring out my huge list of necessary items to buy... and items that I... see post
LeighBrianne
VIB
Hello! A couple of days ago it said I needed $300 to be a VIB and I got my points today and spent a little over $300 yet it says I need $277 to be a VIB???? 
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LeighBrianne!   I can look into this for you! I'm going to send you a private message to get a little more information from you so I can research your account fur... see post
dissolvedgirl
Adding beauty insider points to my account after a purchase
Hi i'd like to add points to my account after a purchase, could someone please help me out with that? Thanks!
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RandeeBT
RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi dissolvedgirl!   I can assist you with this! I'm going to send you a private message to get a little more information from you.  see post
tiffanych98
Birthday Reward
So my birthday is this month (July 25th) and I was wondering how do i retrieve my birthday gift? Do I have to wait until exactly my birthday to go to stores and collect it? Can I go this week or after my birthday?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tiffaych98,   Happy early birthday!   You will be prompted to include the birthday gift during checkout with any online order placed within 28 days of your bi... see post
Derienjocelyn
Wedding in three weeks tan before or after the beach
Let me first state that I only go tanning before my yearly vacation so I do not get burnt and peel. I do however have a slight base tan from relaxing by the pool.    So I suppose my question is should I go tanning prior to the beach trip so I do not burn ... and turn into a reptile!! Or after I get back to rid myself of tan lines before the wedding ( I'm a bridesmade wearing a strapless dress)      What would you ladies do?!?
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lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Happy to help, Derien! Best of luck bathing suit shopping and stocking up on new sunless tanning goodies! see post
bananazee
100 bonus points on any Marc Jacobs fragrance purchase!
From June 18 - July 8.  
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irenet
BEAUTY MASTER irenet / BEAUTY MASTER BEAUTY MASTER / replied
So worth it. I already bought a Daisy roller ball without knowing about the 100 points so I went back and bought Honey, jacked up my points decent. Thanks!!! see post
lilyyy
2014 Sephora Birthday gift!!!
From yahoo:    "The set features deluxe size samples of MAKE UP FOR EVER's Smoky Extravagant mascara and Rouge Artist Natural lipstick in N9."     For the men: Sephora is offering its male Beauty Insiders a reason to celebrate with an exclusive gift from JACK BLACK. The deluxe-sized sample of JACK BLACK Performance Remedy™ Turbo Wash™ Energizing Cleanser for Hair & Body contains rosemary, eucalyptus and juniper berry for a refreshing sensory boost any time of day.
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H216
BEAUTY GURU H216 / BEAUTY GURU BEAUTY GURU / replied
Wow! That's great! Actually even better cause it's like having a birthday all over again! :)    in the past when I forgot to pick mine up, I never got an email like th... see post
apple127
Holiday stocking stuffer ideas!!
I know it's still really early but I have a lot of ppl to get this year. (around 15+)   So I want to start thinking and even buying some stuff now. Any suggestions or ideas?!?!  It can be beauty products or random stuff that you think they'll enjoy!
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isabelcorbett
SCENE QUEEN isabelcorbett / SCENE QUEEN SCENE QUEEN / replied
I think a nice pair of jewellery like pendants or a small necklace for women and teenagers would be a nice gift. You can view range of many of these beautiful jewels at ... see post
holacomoestas
gave wrong e-mail address
I gave my email address wrong when I was registering for the beauty insider program, is there any way I can correct it online?
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melissabt
melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Holacomoestas,   I'll send you a message now to update your email! see post
ghkim
Flash shipping
Does anyone know anything about Sephora flash shipping and how I can get it?
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notcreative
HALL OF FAMER notcreative / HALL OF FAMER HALL OF FAMER / replied
I always get free shipping whenever possible, because I refuse to pay for it.  If there is a place that does not offer free shipping (looking at you Dillard's), I usuall... see post