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A Sephora Love Note - Beauty Insider Promotion FAQs
What is the Sephora Love Note? The Sephora Love Note is a special promotion offering 10% off all merchandise purchases for Beauty Insiders. The offer is valid Friday, April 17 th – Monday, April 20 th for all Beauty Insiders, online and in stores.   If you are a Beauty Insider and you have not received the email please log into the Beauty Insider section on Sephora.com to print your invite: https://www.sephora.com/profile/beautyInsider/   Is the offer available at Sephora inside JCPenney stores? The 10% off promotion can be redeemed at Sephora inside JCPenney.   Is the offer available with Canadian orders? Yes! The 10% off promotion is available in US and Canada in store and online. Can I redeem the 10% off offer be used more than once? Absolutely! The offer can be redeemed multiple times through Friday, April 17th for Beauty Insiders, both online and in stores.   Are there any exclusions to the offer? The offer is not valid on previous purchases or purchases of Gift Cards or eGift Certificates, and may not be combined with any other offers.   What if I’m not a Beauty Insider? Once you join Sephora Beauty Insider, you’re eligible to redeem the 10% off promotion – it’s free and easy to sign up! Learn more about the Beauty Insider program at any Sephora store or online at   http://seph.me/10CbCHW
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thaihp / NEWCOMER / replied
The same thing is happening to me. Did you find out how to fix it? see post
Hi, I also need help linking my accounts!
Hi, I also need help linking my accounts!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi TracyTC,   I can help you with this - I'll send you a private message requesting more info. Please check your messages when you get a chance. see post
linking online account and beauty insider card
could i get further help linking my online account and beauty insider card please? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi vidalesly,   I'm happy to help you with this! I'll send you a private message requesting more information. see post
Unicorn Wanted and Sightings
Hi everyone,    Since there are many LE items or discontinued items that we search for, I wanted to know if there is any interest in maintaining a thread to post any unicorns we stumble upon and list where it can be found so others can try to find these items that they are looking for. I thought this might be useful as I found a few items on my trip and also found it extremely helpful when a fellow BT member posted about the availability of Tom Ford's Nude Dip on Selfridges a couple of months ago so that a few of us could finally order this LE item.  I also thought that if there are LE items that people are looking for, they could PM me and I could add it to the main thread so that others would know what others may be looking for. I could update the Found Unicorns on the main post weekly. Looking for your thoughts, suggestions? This would be strictly for limited edition items and discontinued items. Please include location, date found, and price if it is selling for less or more than regular retail price. Thanks in advance!   Wanted Unicorns:   ABH amrezy palette ( minibux, BeautyIsPassion)   Chanel Ombre Contraste Sculpting Veil in Notorious (minibux,KateLovesYSL) Chanel Camelia de Plumes (michelleshops)   Chantecaille Rose Face Powder (kateye7)   COTY Sephora Marsala eye palette (jcmb)   Dior My Lady Blush in 001 and 006 (jellybean917) Dior Amber diamond (aviscardi)   Divergent set (ImHisAngel)   Estee Lauder Heatwave (aviscardi) Givenchy Confetti Powder (MK89, KateLovesYSL)   Guerlain Cruel Gardenia (Rhiannon1419) Guerlain Écrin 4 Couleurs Eyeshadow Palette in Turandot (2012 LE) (jenpred)   KVD palettes (NIB) including Gypsy, Mi Vida Loca, Sinner and Truth (AmyC)   Lorac mega pro (sdbeautyjunkie)   MAC pressed pigment in Summer Honey (StephaniLynn) MAC True Romantic Blush and MAC Petal Point blush (Javadoo) MAC Proenza Schouler Ocean City Coral blush ( notcreative) MAC Alluring Aquatic Bronzers/blush (MK89) MAC whisper of guilt (aviscardi) MAC Bao Bao Wan Opal Beauty Powder (ohsotatooed)   Nars Douceur blush: (bea0t, Ivyxox)   Paul & Joe's kitty lipsticks (FireSpinner)   Sephora Cinderella mirror (Mk89, AmyC, Panda168)   Sigma Creme de Couture shadow palette(StephaniLynn)   Tom Ford Guilt cream shadow (killahbabe) Tom Ford Emerald Lust (Poisonivy9) Tom Ford Violet Dusk Eyeshadow Quad (KateLovesYSL) Tom Ford Lips & Boys in Stavros (minibux) Tom Ford She Wolf (lipstick4soul) Tom Ford Blush in Narcissist (KateLovesYSL) Tom Ford Ginger Fawn lipstick (greenchilli)   Urban Decay Honey eyeshadow (MK89, Gwenhwyfar)
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HALL OF FAMER AnneMCC / HALL OF FAMER HALL OF FAMER / replied
I'll find out... see post
Need help matching Giorgio Armani Luminous Silk Foundation
Hello! I need help finding a match for Giorgio Armani's Luminous Silk Foundation.  I wear Nars Sheer Glow in Ceylan. I'm a NC20 in MAC. Thanks!  
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BEAUTY WHIZ AgataR / BEAUTY WHIZ BEAUTY WHIZ / replied
I am also NC20 and I wear a 3 in Luminous Silk!  see post
Peter Thomson Roth ??
So I've been looking into some of their products and I'm really liking the idea of some of them but i don't really know if its worth the splurge ! what do you guys think about the masks such as the cucumber and rose or the FIRM X PEELING GEL !? any thoughts ?? 
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BEAUTY WHIZ KayM12 / BEAUTY WHIZ BEAUTY WHIZ / replied
I love PTR but I didn't like the cucumber mask. It broke me out a little when left on overnight and when left on for 10 minutes, it did nothing. If it didn't break me ou... see post
My Beauty Insider Points and past purchases do not show up online. Please help!
I have made some purchases and have used my BI card every time before paying. None of my recent purchases are showing online either. The most recent item I bought was the Kat Von D contour pallet and it doesn't show on my profile online that it has been purchases. They day I bought the pallet the girl at the counter said I had 100 points built up by I didnt use it cause none of the items interest me. I wanted to wait until I saw something I wanted. Online it only shows I have 78 points.   Please help
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Whitness0409,   I am sorry that the Beauty Insider points you earned for your recent purchase were not added to your account. I am going to send you a private mes... see post
When does the beauty insider 10% off sale start and how do I get my code?
My cart is waiting for the beauty insider sale but I've received no code.  Anyone know the dates etc...?
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BEAUTY WHIZ 1MakeupJunkie88 / BEAUTY WHIZ BEAUTY WHIZ / replied
The sale starts today through the 20th for the Beauty Insiders, and the online code is BILOVE. see post
OOS products come back in stock.
I thought it would be great to have a thread to keep everyone informed on what's back in stock, especially for popular items such Surratt blushes, LM artist  palette..etc. If something shows "only a few left", please share it here too. Thanks!   Surratt blush in  Se Pomponner- only a few left  http://www.sephora.com/artistique-blush-P394167?sk uId=1672831 Clinique cheek pop- nude pop is back. http://www.sephora.com/cheek-pop-P384996?skuId=167 4977 Tarte tartelette palette is back. http://www.sephora.com/tartelette-amazonian-clay-m atte-eyeshadow-palette-P391759?skuId=1659424        
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HALL OF FAMER meganlisa / HALL OF FAMER HALL OF FAMER / replied
Got it!  Thank you!!! see post
Don't see points from in-store purchase done today
How long does it take to post points to Beauty Insider rewards card from in store purchase? I bought something today and it is not posted but my online purchase was instant.
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kellyhuynh449 / FRESH FACE / replied
Yeah its been weeks the last time i purchased an item at sephora and my points are still not updated. I asked a few beauty advisors and i still havent gotten a reply; ve... see post
Face Luminizer
I am looking for a new luminizer for my face. I currently use Benefit High Beam and it seems be to okay but I want a powder, as of right now I use eye shadow for powder. Any suggestions for a good luminizer powder?
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SIGHTSEER TraceyBug / SIGHTSEER SIGHTSEER / replied
I am in agreement with lovelykatya. The Becca luminizers are gorgeous and I love the different shades for different looks/skin tones. I prefer the liquid because I enjoy... see post
Beauty Insider Points
Can someone help to transfer my points to my online account?!?!?!?!
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melissabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Pao96,   I'll send you a message to help! see post
Using friend's Rouge discount
I'm a BI and my friend who is Rouge lives out of state.  We both want an item that is out of stock online but in stock in store.  Would I be able to go to the store and use her Rouge email and discount code Rougelove to get the 15% off, or does she have to present?  Thanks for your help!
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lina91,   Can your friend go into the store and pick up 2 of the item and you can pay her back? We discourage clients from using another person's account so I do ... see post
vib sale
Will they send an email for a code discount if your a beauty insider and not a rouge?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @resurii,   Yes! Additionally, emails regarding the Love Note Promotion are still being sent out! :) For more information regarding the Love Note Promotion, you c... see post
VIB
I have a  VIB  card from store and I also have an online account, but they are not linked yet. Someone can help me with that?
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BEAUTY PRO BlueEyeAli / BEAUTY PRO BEAUTY PRO / replied
Call Sephora they will be able to join the two accounts for you! see post
How do I get the 15% discount when online ordering.?
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
The code for VIB is already out, I've received in postal mail. Emails don't send out until the 14th. see post
Account not linked
I have a ROUGE card but whenever I login, it isn't linked to my account. I would like to know how I can add my card to my account.
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BEAUTY BUFF sertenity20 / BEAUTY BUFF BEAUTY BUFF / replied
You can call sephora customer care they are open 6am till 9p mon-fri and sat-sun 8am till 5pm the # is1-877-737-4672 see post
Is the sale just for VIB Rouge or VIB's as well?
I'm confused. I'm not a VIB rouge but I heard there's a sale for both? If so when does it start and how much do you get off your purchase? Thanks!
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IT GIRL Krissy1xo / IT GIRL IT GIRL / replied
Thank you! see post
Can I chance waiting for samples to rotate during the spring promo?
I have been unable to leave the house for months as I am a waiting on major hip surgery. Long story. I waiting for more skincare samples to become available but should I be worried about items in my cart selling out? I have Crease Release, Marc Jacobs lipsticks etc.  
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April Event 12-21
Can I use the code in the upcoming VIB Rouge events(April 12-21) and place several orders with it? Or is it a one-time code? Because I might wanna purchase more products during the event. 
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BEAUTY BOSS michelle164 / BEAUTY BOSS BEAUTY BOSS / replied
the code is rougelove and you can use it as often as you want :)  see post
Chic Week --> Love Notes Thread
Can't fool me Sephora... I saw that.
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HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
If those moobs don't scream, "SLEEP ON MY CHEST LADIES, COME REST YOUR WEARY HEAD UPON MY MAN PECS OF AWESOME!" then I have this is a cruel world.   I suddenly need a ... see post
Any promo code to try Surratt products? New brand in Sephora= promo for trial !!!
When ever new brand/ most exciting product, Sephora offers a promo code for customers to try, so that they start searching for that brand products. e.g., Giorgio armani foundation promo, Belif promo, Benefit mascara, liner etc   Do u guys think Sephora release one such promo? are fellow BTers interested in one such promo?
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HALL OF FAMER sravanthi / HALL OF FAMER HALL OF FAMER / replied
Np Randee, but hope Sephora soon release a promo to try this new brand.   Thank u so much see post
Empties
I love seeing other peoples empties! So I decided to make a board where people could post pictures of their empties, or just tell us about them! I'd also be interested in knowing whether you're repurchasing anything or not.
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BEAUTY PRO kelloua / BEAUTY PRO BEAUTY PRO / replied
Gottcha.  I was just curious because I have definitely kept some makeup products long past when the packaging said I would toss them but at long as they seem to keep wor... see post
How to obtain points from in-store purchase?
Is there an option to enter receipt information and obtain points for in-store purchase?
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RandeeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Brendaliz75,   I can assist you with this. I am going to send you a private message to get a little more information from you. :)  see post
Use Ulta's *no exclusions* coupon sent to Platinum members at Sephora!
I am not sure if my situation is unique or if this is a storewide policy, but it may be worth checking into.  Ulta recently mailed their Platinum members a 20% off coupon with no exclusions, expiring on April 11th; obviously to compete with Sephora's upcoming Spring Sale.  There actually were a few exclusions on this one: Lancome, Clinique and fragrance, but otherwise all other Ulta brands were free game.  I mentioned having received this coupon to my local awesome Sephora manager and she said they would also honor the coupon as long as the items purchased were also sold at Ulta.  This gives you a chance to take advantage of 20% off and access all the inventory you could possibly want, if this is a problem at your local Ulta.   In the end, I still chose to shop at Ulta, because they had quite a few GWP's and I wanted to maintain my Platinum status for the year, along with earning the points towards cash back; but, I really appreciated having the option to choose!  
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SCENE QUEEN iowalittlesugar / SCENE QUEEN SCENE QUEEN / replied
I, too, get one each time they are sent out and I get the emails as well. The emails are nice because I have misplaced the coupon card a couple of times. see post
PROBLEMS UNLOCK VIB
hi, i had two accounts before(one for email, one for my card) And i just got the points transferred from my card to my email address. the total points is over 350, however, it didn't unlock VIB level. Can someone help me fix that?   Thank you!!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi yiman28,   I took a look at your account and at this time, according to your year-to-date spend, you are currently a Beauty Insider. studz is correct, points do n... see post
Best light weight make up that covers my flaws and does not sit in my pores?
Please help! whats the best foundation and primers and concealer for my very large pores?! 
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HALL OF FAMER waterbaby1981 / HALL OF FAMER HALL OF FAMER / replied
What I've found with my very dry skin is that any type of tinted moisturizer, foundation, CC cream I put on is that if I don't use primer, it will settle in my pores and... see post
Redeeming Points
If I redeem my points I know it automatically takes points out, but will I still be a VIB, or does it go back to just a Beauty Insider? 
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi VIBallet98,   guzelkiz is right - Beauty Insider points are completely independent of your Beauty Insider status. You could have 0 points and be VIB Rouge or have... see post
VIB Rouge Event
I heard that the VIB Rouge Event will likely be April 12th in the morning. I am just wondering if anyone has gotten an email yet? I am a Rouge, but I think my emails may not be working 100% so I just wanted to check. Let me know if you have heard anything different.
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HALL OF FAMER lovelykatya / HALL OF FAMER HALL OF FAMER / replied
PLEASE REVIEW THE FOLLOWING THREAD -> http://community.sephora.com/t5/VIB-ROUGE/A-Sephora-Love-Note-Rouge-Promotion-FAQs/td-p/1950407 see post
Birthday
My birthday is wrong it says it is on March 17 but it is April 14 can anybody help me change it?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi lenaleach68,   I can update your birthday for you. I'll send you a private message to confirm this. see post