Beauty Insider
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relieved my PLAY box and absolutely loved the Make up forever 1-544 pink granite color but just can't find it anywhere. Do you sell it?
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi LAFL, Yes we do! You can find it here :) > http://www.sephora.com/artist-shadow-eyeshadow-and-powder-blush-P387670?skuId=1623297&icid2=products%20grid%3Ap387670 see post
Beauty insider points?
i purchase some stuff in-store and my points haven't been added to my account... What can i do?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ThelmaCorajes,   I would be happy to look into this for you. I'm going to send you a private message regarding this. Please check your inbox when you have a momen... see post
Link email account with vib
how do u link ur vib to ur email
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi annis129,    I'd be happy to help you with this! I'll send you a PM now.    Always, Danee see post
Need help linking my online account with my Beauty insider card!
Gave the wrong email by mistake now I don't receive any points for what I buy
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Nicobri, I will send you a private message to help :) see post
VIB help
I requalified for VIB but didn't receive a 10% off code, I've placed probably about two orders after that too and still haven't received any code like usual. Help? 
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi SephoraAustin, I will take a look and send you a message with more info :) see post
Beauty insider
I have logged into my Sephora account on my phone but it comes up as I'm a beauty insider and have 51 points when I'm a vib and I had 400-500 points
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Omarys, it looks you have already been helped by a Beauty Advisor. If you have any more questions, feel free to send me a PM. :)  see post
The Beauty Insider Rewards Bazaar FAQs
Q: What is the Beauty Insider Rewards Bazaar? A: The BI Rewards Bazaar is replacing the current BI Rewards Boutique as the one-stop destination for redeeming Beauty Insider rewards online and on your mobile phone.   The new Beauty Insider Rewards Bazaar offers access to limited edition beauty rewards across a variety of point values more frequently, with new updates every Tuesday and Thursday. Plus, rewards valued at 750 points and above do not require a purchase and shipping is included so you have instant access to your desired rewards.   We will continue to add new types of high value rewards so check back for updates!   Q: How do I access the Rewards Bazaar? A: It’s easy! You can access the Rewards Bazaar on the Sephora app, mobile web, and on Sephora.com.   Q: Can I still redeem my points for rewards instore? A: Yes, 100, 250, and 500 point rewards are still available instore. Please note that rewards worth 750 points or more can only be redeemed online from the Rewards Bazaar.   Q: When are new rewards added to the Rewards Bazaar? A: New rewards are released during business hours every Tuesday and Thursday, so be sure to check in between 9AM and 5PM PT.   Q: Do I need to make a purchase to redeem a reward? A: There is no purchase required for rewards valued 750 points and above. To redeem a reward valued below 750 points, you must make a merchandise purchase. Multiple reward redemptions cannot be combined to reach the 750-point minimum (i.e. a 500-point reward + a 250-point reward).   Q: Do I need to pay for shipping? A: All rewards worth 750 points or more ship free, regardless of whether you’ve purchased merchandise. Multiple reward redemptions cannot be combined to reach the 750-point minimum (i.e. a 500-point reward + a 250-point reward). Rewards valued below 750 points ship free with a merchandise order of $50 or above. Additionally, some rewards will ship separately from merchandise items.   Q: I’m a Sephora FLASH member. Can I opt for expedited shipping on my reward? A: Your order is only eligible for FLASH 2-Day Shipping with a merchandise purchase. If you redeem a reward valued at 750 points or higher without a merchandise purchase, your order will be shipped via Standard 3-Day Shipping.    Q: Can I add samples or a promotion to my order? A: If you purchase merchandise, your order will be eligible for 3 free samples and a promotion code. The redemption of a 750-point or higher reward without a merchandise purchase does not qualify for additional samples or promotions.   Q: If I place a reward in my cart is it guaranteed to stay in by basket until I checkout? A: Rewards are offered on a first come, first served basis.  Rewards will be confirmed with your order at checkout so if the reward is limited in availability and sells out before you finalize your transaction, the item will be removed from your basket.   Q: Can I return my reward? A: Rewards cannot be returned or exchanged for points, cash, another product, gift card, or eGift certificate.   Q: My Beauty Bank doesn’t have enough points for this reward. Can I make a purchase and redeem this reward at the same time? A: You can earn points and spend them in the same transaction. If you currently have 70 points, add $30 worth of merchandise to your basket in order to redeem a 100-point reward. Please note that adding a reward to your basket does not reserve it for you. If many clients are trying to order the same reward at once, it is possible that it will be removed from your basket if you have not yet confirmed your order.
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BEAUTY CONNOISSEUR gen92 / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
These rewards suck!! I'm disappointed...definitely will not be hitting VIB rouge from now on. Not worth it.  see post
Sephora Rewards Bazaar
A thread for updates on the new Rewards Bazaar - to see a list of current point perks: Spoiler (Highlight to read) which chsu2016 kindly updates for us, please go here: http://community.sephora.com/t5/Beauty-Insider/Act ive-Point-Perks-Rewards-9-The-Bigger-and-Better-Ed ... which chsu2016 kindly updates for us, please go here:http://community.sephora.com/t5/Beauty-Inside r/Active-Point-Perks-Rewards-9-The-Bigger-and-Bett er-Edition/td-p/2346042   For the official Sephora FAQ thread on the Rewards Bazaar: Spoiler (Highlight to read) go here: http://community.sephora.com/t5/Beauty-Insider/The -Beauty-Insider-Rewards-Bazaar-FAQs/td-p/2539566 go here:http://community.sephora.com/t5/Beauty-Inside r/The-Beauty-Insider-Rewards-Bazaar-FAQs/td-p/2539 566       The Rewards Bazaar is supposed to have new point perks released on Tuesdays and Thursdays between 9 am and 5pm PST There is no set time for the perks to be released - we have to wait and see when they become available between 9 and 5 There seem to be only a few perks added at a time (each day) Some perks will be listed as "coming soon" and may arrive on a later date The newly added perks will range from 100 points to 50,000 points There are limited quantities of the perks available There may not be any "big" point perks added.     Updated Terms & Conditions: as of August 16, 2016: Spoiler (Highlight to read)  
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HALL OF FAMER Randell / HALL OF FAMER HALL OF FAMER / replied
I purchased $141 but in my Beauty Insider account appears 0 points :( help
I bought some items for the first time at Sephora in NYC, I purchased the amount of $141 but in my Beauty Insider account appears 0 points  
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi AlexandraC15,   It appears that your BI card is not linked to your online account. I'll send you a PM so I can help you link your accounts. :)    Always,   ... see post
Purchase points not showing up.
I have my Sephora beauty insider card, but none of the purchases I've made show up in my account. Some other purchases show up that are in a store that is in another state. I am thinking the wrong card is connected to my account. How can I fix this?
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Lab23!   I'll send you a PM shortly so I can help you with this! see post
Birthday
I'm not sure why but my birthday is listed as January 14 on my account but my real birthday is September 21 1995, how can I change this?
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DaneeBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi alnicole,   I've updated your birthday to September 21 for you :)     Always, Danee see post
Beauty Insider Card Issues
I have a Beauty Insider Card that isn't registered to me. I only found this out because I tried connecting it to my account and it keeps telling me that my card doesn't match what is on record. How do I get it fixed and how do I get my points from the card that I have and used?
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MaliBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Artheea,    I would be happy to assist you with this as well. Please check your inbox when you have a moment. Thanks!   Best, Mali see post
Getting in on Sephora Play?!?
Is it impossible to get an invite or what?  I've been trying forever and never got an email or invite. It shouldn't be this hard to get in, I'm a VIB so I've spent a fair bit of money. And NJ isn't Siberia, I don't see what the deal is!!! I really want in on this, I would totally cancel my BB subscription!! Come on Sephora pick me! How long did it take you guys to get an invite? Thanks, XO, Cindi (first time BTer)
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BEAUTY BOSS ThatGurl16 / BEAUTY BOSS BEAUTY BOSS / replied
I literally just subscribed minutes ago after seeing this post and was able to subscribe. I've also been waiting and trying to subscribe for months and month to no avail... see post
My beauty insider card and online account are not connected?
Hi i got a  Beauty insider card in store but i dont have an account online how do i register online with this card
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keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Hannazeleny, I will be happy to help you combine your accounts. I will send you a private message for your info :) see post
Hello! Hey, how do I get a birthday promo? My birthday was June 25 :) Thank-you! #lovesephora
keelybt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Gigicarm, Your birthday gift is available within 2 weeks of your birthday and can be picked up in store or added to an online order, no promo code necessary! I will s... see post
2 cards in my name
I got a card in store that has points but everytime I shop online, i am showna different card number andso my points are divided between those 2 cards. I have called several times, was advised to go in store, and yet the manager would be too rude to help me and tell me to email you.
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Tabinda,   I'm sorry to hear about what happened at the store! I'd be happy to assist you with your accounts, I'll send you a PM soon. see post
Sample with full size voucher
I'm not sure if it's already been asked, but does the full size voucher that comes with those sample sets have an expiration date? 
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BEAUTY MAVEN eltuex / BEAUTY MAVEN BEAUTY MAVEN / replied
Thank you! see post
Points
Hello,   I am unable to see my points my account. Every time i clicked "my points and status," it says zero. Please help. Thank you. 
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Cassandra9,   I would be happy to look into this for you. I'm going to send you a PM so I can get a little more info from you. Thanks!  see post
Forgot to use my card?
Hi, so I forgot to use my beauty insider card, I don't actually have a car card but did have an account so usually I give my email. But I forgot too and I spent on two separate days (in one month) around 130 in total and I was wondering if I could get the points for it?
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ImanNoor,   I'm sorry about that! I can help you with adding those points to your account. I'm going to send you a PM now :) see post
gift
could I get my birthday gift early
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ZannaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ktml40,   You can redeem your birthday gift the entire month of your birthday as well as 14 days before and after! :) see post
Can You Switch 100 Sephora Which Something Not On The List?
Just Wondering If I Can Redeem 100 Points Something Else That Is NOT On The List?  http://www.sephora.com/rewards Thanks
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HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
No, what shows is what's available in the warehouses. However, in store items may vary. Rewards tends to change monthly. see post
Makeup Forever Face & Body comparable colors in the water blend
Makeup Forever Face & Body is discontinued -  what are the comparable colors in the water blend for #36 Pink & #32 Alabaster Beige?
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Beauty insider question
When I visited the store, the receptionist told me that my beauty insider rewards is 135, but when I check it online, it is only 35. Why?
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @Yvonne1029,   I will send you a private message and look into this for you. Please check your messages when you have the chance. Thanks!    Best Wishes,  ... see post
Nars Lip Pencil 100 Point Reward
Does anyone know if the Nars Lip Pencil that is currently a 100 point reward is the same color that was in the Birthday Gift Set a few years back?
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BEAUTY CONNOISSEUR jessbudd / BEAUTY CONNOISSEUR BEAUTY CONNOISSEUR / replied
Thank you, jmw1! see post
Upcycled Apple box turned into Urban Decay packaging?
This is for all my depotting superstars -- Have you ever depotted an urban decay palette and seen some other manufacturer's label on the box?  My friend just depotted a palette she got as a 500 point reward from Sephora and it looks like it was an upcycled Ipad box which is driving me bananas because I've never heard of them doing this and I always envisioned they meant something else when they said they were made with recycled materials.  
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BEAUTY BOSS maddieb25 / BEAUTY BOSS BEAUTY BOSS / replied
I was super curious if this was a common occurence among these palettes...so I peeled mine apart to see what was under each layer. Underneath the shadows was just regula... see post
2x,3x,4x points + epic rewards
Does anyone know if there is going to be 2x,3x,4x the points this year and if there will be epic rewards? I remember it being around this time last year. 
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BEAUTY BOSS ArvSeph / BEAUTY BOSS BEAUTY BOSS / replied
Ah that epic reward; I wasn't Sephora customer back then but its 'failure', as I read countless people complaining, sure made Sephora really famous. And thats how I got ... see post
Beauty Insider Card
I had previously created a Sephora account with my email address. When I went to Sephora at JCPenny with my purchase I gave the same email address so I could have a card. Today I entered my account and there were no points. Im confused that I may have created another account and being unable to enter because of my possible previous account.
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JaneanBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi @adrianarp,   I will send you a private message, so that I can help you with this. Please check your messages when you get the chance. Thanks!    Best Wishes... see post
Becca corrector sample
Hi guys, does anyone remember a sample of Becca correctors early this year or last year around boxing day? I am looking for one that did really well as an under eye corrector but I don't know if it was the eye brightener or the peach color corrector? Also, does anyone know a way to check purchases before this year? I can't seem to go further back to find out. Thank you in advance!
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NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi ZSahar,   Just FYI, moved this post from "Acne" to "Beauty Insider"!   In regards to the sample - it was a sample and not a promotion, correct? If you can rem... see post
I am currently a VIB member but just created an online account. How do I add my VIB account to redeem my discounts for online purchases?
NikaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi kcarabis,   I can help you out with this! I'll send you a PM soon. see post
Thank you Sephora and IGK!!
I recently received three full sized IGK hair products gratis from Sephora! The products I'm now (2 down with 1 to go) trying are:  IGK Call Time Styling Primer, IGK Rich Kid Coconut Oil Gel, and IGK Down & Out Dirty spray,. I loved the primer for blow drying, the coconut oil gel helps define my waves without making my hair feel crunchy or sticky.  All three have a (unisex) mild fragrance which is nice for those who don't like heavily scented or those with a signature scent that they don't want to find their daily beauty/personal care products competing with.    It's no secret that I love coconut oil for hair and recommend it to everyone, but for fine textured (lots of it) hair like mine the 100% coconut oil is too much to use as a styling product on its own (still great as a conditioning treatment if your hair is similar to mine), unlike these products from IGK. I'm looking forward to seeing what else they add to the hair care/styling aisle at Sephora in the future!
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HALL OF FAMER Asche / HALL OF FAMER HALL OF FAMER / replied
Aww I'm so sorry you didn't like it (especially if I'd got your hopes up!) :( You are right about being unable to brush/comb your hair with this in it, but I guess that ... see post