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Natalian
SEPHORA IS BEING SUED FOR RACIAL DISCRIMINATION (really)
SEPHORA IS BEING SUED FOR RACIAL DISCRIMINATION Sephora has gotten itself into hot water in the wake of a  20 percent off sale  in early November that wound up crashing its site. Four women of Chinese descent have filed a class action suit against the beauty retailer and LVMH, its parent company, for discriminating against minority customers — in this case, deactivating and blocking accounts of shoppers "of perceived Chinese/Asian descent based on the ill-founded and discriminatory belief that all Chinese/Asian customers abuse discount sales to enagage in bulk purchase for re-sale." Yep. That does not sound good.  According to the court filing, the Sephora site crashed on Nov. 6, preventing any customers from accessing their accounts or making purchases, but later that evening the site was back up and running. As the retailer explained things on its Facebook site e , the malfunctioning owed to "high levels of bulk buys for reselling purposes in North America and other countries" and a number of accounts it believed to be associated with that activity remained suspended.  You can see where this is going: According to the plaintiffs, the blocked accounts belonged to "email addresses with names that appeared to signify Chinese/Asian race/ethnicity/national origin/descent" or web domains originating in China or Asia. Hence the suit, which the four women — Xiao Xiao, Man Xu, Jiali Chen and Tiantian Zou — filed in the Southern District of New York U.S. District Court on Tuesday. Sephora has a slightly different take on things. Here's a statement sent to  Fashionista  by a rep for the company:     The sale is going strong 
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kbmatthews
HALL OF FAMER kbmatthews / HALL OF FAMER HALL OF FAMER / replied
Think about it. How can one use their account if it's blocked? It's not JUST blocked online. It's the entire account. see post
NatalieM11
VIB Rewards Card not connected to online profile
  I have a VIB card, but online it says I have 0 points & it is telling me to sign up for a card. How do I let them know I have a VIB card already?
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sparklekai
CHEERS TO SYDBRISTOW
our darling syd has reached 5000 hearts!!! she's an amazing bt contributor - from the trades threads, to recognizing makeup as art, to always having a recommendation!  syd is the woman who sees the beauty in everything!  but even more she's an amazing friend!!!    syd i love you and i'm honoured to be able to call you a friend!!!         let's hear it for our sydbristow!!!!
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mrsbaine
HALL OF FAMER mrsbaine / HALL OF FAMER HALL OF FAMER / replied
Congrats Syd!!! Totally deserved!  see post
sillybachi
Beauty Insider points and account :(
I have been trying to get this issue fixed without any help from your email/phone customer service. I hope someone here can help me! I noticed my Beauty Insider points don't match in store and online and when I checked my history, most of my in-store purchases aren't showing up! I also am missing 100 points that were supposed to be added to my account when I called to inquire about the delay in my order. I am very frustrated because nobody seems to be able to solve this issue. I have already called before to link my Beauty Insider card and my online account, but I'm not sure if that even happened. I basically had two Beauty Insider accounts that I wanted to merge and the customer service rep said she would take care of it, but none of my purchases in store are showing up on my online account. Please help!!
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AnnaBT
AnnaBT BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
 Hi Sillybachi,   I can help you with that! :) Please send me a PM with your registered emails and the BI card #   see post
Kclr16
BLACK FRIDAY
Just noticed this page:   http://www.sephora.com/contentStore/mediaContentTe mplateNoNav.jsp?mediaId=17200052&_requestid=23570   BLACK FRIDAY Be the first to see our once-a-year specials. Follow SephoraSnaps on Snapchat from November 23 - 25 to see what’s coming up on Black Friday. Not on Snapchat? You can still view the deals early on Instagram beginning November 26. Until then, visit our Weekly Specials to shop current offers.   Downloading Snapchat now...
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butterblume
HALL OF FAMER butterblume / HALL OF FAMER HALL OF FAMER / replied
It's on Snapchat most likely as a marketing agreement between Snapchat and Sephora. By putting the deals on snapchat first, Sephora shoppers who previously -weren't- usi... see post
KateLovesYSL
What is going on with Sephora's warehouses?!? 10 missing samples, 2 missing promo code items!
Today I came home and was super excited to have 8 Sephora boxes to open up even though most were gifts for my family and friends. I had purchased a few of  the Ocos Locos 2, Feminine Palettes, Philosophy make up removers , etc from the recent sale   First of all, I noticed that instead of receiving the Sephora gift bag like I requested, all 8 orders were in big gift boxes.   Then, after opening all of my packages, I was missing 10 samples in total. All of the ones that I was supposed to get the Kate Sommerville exfloiant were missing. I know that they are allowed to substitute samples, which they did for some, but I was still missing 10 !   To make matters worse, I was missing 2 of the Clinique Smart serums that I was supposed to get for using the SMART promo code.    I'm not impressed at all with the warehouse! Can someone please tell me what is going on with the warehouses?  
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BuxomBabe80
HALL OF FAMER BuxomBabe80 / HALL OF FAMER HALL OF FAMER / replied
My card actually is charged the minute I place my order. Having said that, I've never had an order that was cancelled. *knocks on wood* see post
chouchou07
Is there any upcoming promotions for these holidays?
jayme1329
jayme1329 / NEWCOMER / replied
did you mean Pinterest? see post
sp2001
Do you ever wonder where your hearts come from?
Do you ever log on to Beauty Talk after mini hiatus and see a spike in your hearts and wonder, I haven't said anything in a while, what's got everybody loving me recently?   Or for the more active community, do you ever see a jump of 10 hearts over a couple minutes and think.. did I say something funny? What just happened..   Wednesday night thoughts...
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calamityjane85
HALL OF FAMER calamityjane85 / HALL OF FAMER HALL OF FAMER / replied
Awwww shucks :) see post
tasseathe
How do I link my Sephora online account to my VIB card?
I have both but they're not linked and I do A LOT of online shopping. Help!!!
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Bubbsteroni
BEAUTY CELEB Bubbsteroni / BEAUTY CELEB BEAUTY CELEB / replied
call customer service!!!! click on the "Contact Us" link at the bottom of any page! see post
sablesable
VIB 20% off - Regrets
I don't know about you guys but even though I spent wayyyyyy too much money at the VIB sale I'm regretting not buying more! Wish I had picked up the Hourglass blush palette and buying a bunch of La Vanilla deodorant back-ups.   Anything you regret not getting?  
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khepria
khepria / NEWCOMER / replied
I talked myself out of buying the Superstars gift set and now I really want it, but C$90 plus duty is a lot to swallow when I could have had it for 20% cheaper. :( see post
wendyomgwar
Empties
I love seeing other peoples empties! So I decided to make a board where people could post pictures of their empties, or just tell us about them! I'd also be interested in knowing whether you're repurchasing anything or not.
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heartsmyface
HALL OF FAMER heartsmyface / HALL OF FAMER HALL OF FAMER / replied
I don't think I would have survived childhood if I touched my mothers things.   see post
sravanthi
Did any one received email from Sephora, adding 500 points to beauty bank?
Edit- I received my packages yesterday, 2 days prior and my point are added, i hope the same with every one. Thank u so much Sephora CS.     I just received email from sephora customer care, stating that " Due to an overwhelming response to our 20% off event, our Distribution Centers are experiencing processing delays. Your order will be delivered by Wednesday, November 19th . We truly apologize for any inconvenience this may cause,  to  express our apology, we will add 500 points to your Beauty Bank. These points never expire and can be redeemed online or in-store. Your Beauty Bank balance will reflect the additional points within 2-3 business days".    Did any one received this email? I'm happy that Sephora recognizing our inconvenience. Thank you.
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Hellvetica
BEAUTY WHIZ Hellvetica / BEAUTY WHIZ BEAUTY WHIZ / replied
I never got an email (I still don't get any Sephora e-mails for anything other than shipping notifications) but I did get 500 points added to my account. see post
kennedyz
Points not showing up on account online or in store
I just called customer service to check what my point balance was and she said I had over 800 but my account shows I have 0 and in store they said I have 0, how can this be fixed?
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laurabt
laurabt BEAUTY ADVISOR / BEAUTY ADVISOR BEAUTY ADVISOR / replied
Hi Kennedy, It sounds like you might have 2 accounts. I'll send you a message to help! :) -Laura   see post
Reynitaa
Interview!!!
What is the meaning of beauty to Sephora?   What are some company's that Sephora competes with? What impressions do the audience get from your advertisements? What is the most common device Sephora sends in each advertisements? Whats the original intention of your most recent advertisement? 
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kittichick
HALL OF FAMER kittichick / HALL OF FAMER HALL OF FAMER / replied
Do you mean an African or a European swallow? see post
ErinChristine32
Does anybody have any experience with Colour pop cosmetics?
Almost every beauty guru on Youtube is raving on them, but I was wanted to check with the rest of the beauty community before purchasing any!\
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BuxomBabe80
HALL OF FAMER BuxomBabe80 / HALL OF FAMER HALL OF FAMER / replied
Hi Erin, I posted my swatches in this other thread that I started a few months ago. I will be posting more this weekend and next week as well.   http://community.sepho... see post
grayreb
New limited edition Louboutin nail polish over $600
Any BTers crazy enough to pay over $600+ for one nail polish? The packaging is beautiful, but I will definitely pass
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Gamingangel
BEAUTY MAVEN Gamingangel / BEAUTY MAVEN BEAUTY MAVEN / replied
Totally agree! see post
lilyyy
2014 Sephora Birthday gift!!!
From yahoo:    "The set features deluxe size samples of MAKE UP FOR EVER's Smoky Extravagant mascara and Rouge Artist Natural lipstick in N9."     For the men: Sephora is offering its male Beauty Insiders a reason to celebrate with an exclusive gift from JACK BLACK. The deluxe-sized sample of JACK BLACK Performance Remedy™ Turbo Wash™ Energizing Cleanser for Hair & Body contains rosemary, eucalyptus and juniper berry for a refreshing sensory boost any time of day.
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Meg82
HALL OF FAMER Meg82 / HALL OF FAMER HALL OF FAMER / replied
when is your birthday?  I think you have a pretty big window in which to pick it up. see post
mermaidsnstuff
Order taking to long to process
I placed my order a week ago and it still says that it is processing at the warehouse. Does anyone know if they are having delays or something? I sent them an email, but they haven't gotten back to me yet.
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DVKSEPHORA
On store free samples
I dint receive any free samples from the store purchase ? Is it applicable only for the online purchases ?
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NikkkiNikkki
BEAUTY BUFF NikkkiNikkki / BEAUTY BUFF BEAUTY BUFF / replied
I agree with you. Especially if your a BI / VIB / Rouge. see post
sravanthi
Do u love this palette? This is my love at first sight.
when i first saw this palette, i just didn't check the price, but all i know is i want it, its my love at first sight. Sigh, it is not available in U.S or Canada, Lakme is a Indian brand, i told my mom to buy one, and if any one coming from India, send me this but, no one coming, did u like it? If love something a lot we want to share with others, i dont' have makeup buddies, when i said to hubby, he didn't understand, so i felt like i have to share on BT who are like me, and knew the pain, how i feel.   Price is just $8.50, oh price is additional factor, i want it, and rating is 4.5/5. 
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emmy89
HALL OF FAMER emmy89 / HALL OF FAMER HALL OF FAMER / replied
Oh I just checked the review again, and the top and bottom pictures are with primer, that's why they look better! The middle one is without, but I don't know how many ti... see post
sephoraadmin2
A Message To Our Clients
Sephora is dedicated to providing an exciting and reliable shopping experience and we sincerely apologize to our loyal clients who were impacted by the website outage that occurred yesterday.   Our website is incredibly robust and designed to withstand a tremendous amount of volume. What caused the disruption yesterday was a high level of bulk buys and automated accounts for reselling purposes from North America and multiple countries outside the US. The technical difficulties that impacted the site are actively being addressed and our desktop US website is now functioning normally. We are actively working to restore our Canadian, mobile website, and international shipping where applicable. There has been no impact on the security and privacy of our clients' data.   The reality is that in taking steps to restore website functionality, some of our loyal North American and international clients got temporarily blocked. We understand how frustrating it is and are deeply sorry for the disruption to your shopping experience.   However, in some instances we have, indeed, de-activated accounts due to reselling -- a pervasive issue throughout the industry and the world. As part of our ongoing commitment to protecting our clients and our brands, we have identified certain entities who take advantage of promotional opportunities to purchase products in large volume on our website and re-sell them through other channels. After careful consideration, we have deactivated these accounts in order to optimize product availability for the majority of our clients, as well as ensure that consumers are not subject to increased prices or products that are not being handled or stored properly.   We have established a VIB hotline to ensure that if we are able to verify that your account was erroneously deactivated, it is reactivated immediately. Please call 877-VIB-ONLY (1-877-842-6659)   If you experience any difficulties placing your order please contact us at 1-877-SEPHORA (1-877-737-4672) or email us at  client.service@sephora.com .   Our VIB 20% off promotion runs through Monday, November 10 th  and our VIB and VIB Rouge clients have several days left to take advantage of this exclusive holiday shopping event.   UPDATE: Functionality has been restored to Sephora.ca and we can now accept Canadian orders. 
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Ava46
Ava46 / FRESH FACE / replied
i think this is not the first day that Sephora has realized there are a bunch of re-sellers out there. Just limit the quantity of how many items a person can buy would b... see post
sravanthi
Yves Saint Laurent Rouge Volupte Glossy Stain for $26.99 in Costco
In costco.com it is just for $26.99 and 6 shades are available, also UD naked 2  basics for $22.99, Ysl glossy stains for $26.99.. Check out guys 
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123beauty
BEAUTY WHIZ 123beauty / BEAUTY WHIZ BEAUTY WHIZ / replied
Wow, great deal! see post
redwagon44
Best of Beauty Talk Awards ***VOTING***
Alright ladies and gentlemen of BT! The survey is up and running!      Allure's list has got nothing on the collective expertise of this group See Gingaa's original post below to see the thoughts behind this survey.   http://community.sephora.com/t5/Beauty-Insider/All ure-s-Best-of-Beauty-I-disagree-We-need-a-Best-of- ...   We've created a pretty exhaustive list of 150 categories for all of you lovely people to nominate your favorite products! Please note that you  do not have to have a product vote for each category, so don't be too intimidated!     Please send me a PM if you'd like to participate, and I'll send you the link! (It's hosted on SurveyMonkey.) All members are welcome!! The more responses I get, the better I'm not sure when I will close the voting (maybe early December?) but the results will be summarized and shared in a follow up post!      
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AntiqueRose
BEAUTY BUFF AntiqueRose / BEAUTY BUFF BEAUTY BUFF / replied
hey could you please message me the link? thanks! :) see post
sravanthi
UD electric pressed pigment palette? Is it worth to buy?
I am recently loving UD electric pressed pigment palette, is it worth? any cons? I already have vice 3, do i have to buy this one?
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Mochapj
HALL OF FAMER Mochapj / HALL OF FAMER HALL OF FAMER / replied
If you truly already like to wear bright colors, I would say it is worth it, but if you just like the look of the colors in the pan, you could probably pass.   Vice 3 ... see post
rachelbh
When will there be a new 1000 point reward?
I regret not getting the 1000 point Marc Jacobs reward and am anxious for another one to be released. Does anyone know if more 1000 point perks will be available soon?
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lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
I doubt Sephora will be able to chime in and give exact dates/time frames as with their promos and specials they don't announce them ahead of time for competitive reason... see post
DVKSEPHORA
Birthday Gift
I was told that I will be receiving birthday gift on my birthday month .Do I need to collect it from the store or will it be send to my address given  during the registration?    
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lylysa
HALL OF FAMER lylysa / HALL OF FAMER HALL OF FAMER / replied
Yes, I believe Sephora gives you quite a window of time to redeem it as well if you can't make it right around the day of your birthday. see post
OhWinnieBee
VIB Perks Received?
I know that there is a bunch of threads out there that talks about not receiving their gifts, or for better words "Seasonal Gift."   I became a VIB Member around May once I bought my Clarisonic (Yay!), but tonight I was wondering about my points I have accrued. I have 1145, and looked over my VIB perks and realized that VIB Members get seasonal gifts? (NUH UHH) I know that we get deluxe samples, which I've probably used my points twice in store this year, when we make a purchase. So enough with the back story. Can someone clarify for me? 1. As a VIB Member what perks do I get or should be receiving? 2. Inform me about these Seasonal Gifts, as apposed to the deluxe samples. 3. How to tell what a regular sample is to a deluxe and are these deluxe samples I see on my account just for VIB?  4. How to find out about private events? (or if my area does events?) 5. How to find out about these promotions?  (or if my area does these promotion?)   Am I just not reading the emails correctly?   PS. Im only 241 pts away from VIB Rouge!
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TeegiePie
BEAUTY PRO TeegiePie / BEAUTY PRO BEAUTY PRO / replied
When I was VIB, it was right at the beginning of Fall, and there was a Bareminerals gift. It was a mini eyeshadow duo, mini lipstick, and mini blush. I was able to get i... see post
MeganGPhoto
Beauty Insider Points Not Showing Up Online
I recently got a Beauty Insider card when I made a purchase at Sephora and then made another purchase a few days later and neither purchase is showing up on my account here.  Do I need to link my card to the account somehow? 
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TrysBeautyItems
HALL OF FAMER TrysBeautyItems / HALL OF FAMER HALL OF FAMER / replied
Accounts don't link automatically. A mod or a call to CS will do it. see post
seevee
I was told I couldn't have a sample of Glamglow?
Has anyone else been turned away, or is it just my store?
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weeeeweeeeeee
HALL OF FAMER weeeeweeeeeee / HALL OF FAMER HALL OF FAMER / replied
Honestly, even if I was given a sample of it, I would reject it. I prefer my samples to be out of tubes, something that people can't dig their fingers in. see post
Fatimakhalid
3 days and my order hasn't shipped out yet??
HI! I ordered some eyeliner and a UD palette on Sunday night. It's Tuesday and it still hasn't shipped out??? (at least that's what my account says) what is going on??? i need this by Friday because there's a gift for friends birthday in it?
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beachyt
BEAUTY MASTER beachyt / BEAUTY MASTER BEAUTY MASTER / replied
I'm tempted to see if I placed an order today, if it would ship out before/after the other ones I have pending. Only because if they're telling me that everything will b... see post