Why did you guys delete my account?!

[onenighter]

I can't access my rouge account and I can't see my points online anymore! Why does it keep telling me to sign up when I am clearly already a VIB rough? Please help.

[NikkoBT]

Hi onenighter,

I'm so sorry about the confusion! Our site was down for maintenance, but it is up and running again and you you be able to see your current Beauty Bank total, year to date spend, and account status now. Please let us know if this issue persists. Thanks!

[dapt529]

It happens every New Years Day when they reset

dollar amounts spent. They will update back again.

[haleyanne6]

Mine too! It has to be a glitch if it's happening to multiple people, right? 

[dorothyv]

I'm having the same problem! Hopefully it's just a glitch??? 😞

[Asche]

It's happened to me too. It's probably a new year's glitch.