sephoraadmin2

VIB Rouge FAQs

[ Edited ]

 

 

1.) What is VIB Rouge?

VIB Rouge is our newest and most premium membership tier. When you spend $1,000 on merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) on Sephora.com, in U.S. and Canadian Sephora stores and/or in Sephora inside jcpenney locations within one calendar year (January-December), you qualify for VIB Rouge status. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual re-qualification is required.

 

2.) When did VIB Rouge begin?

VIB Rouge launched on July 23, 2013. If you spent $1,000 in 2013 by July 23, 2013, you qualified for VIB Rouge status.

 

3.) What qualifies as spend towards VIB Rouge?

All merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) on Sephora.com, in U.S. and Canadian Sephora stores and/or in Sephora inside jcpenney locations during one calendar year (January-December) count towards the $1,000 spend requirement. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual requalification is required.

 

4.) Do merchandise purchases made a Sephora inside jcpenney locations count towards the VIB Rouge spend requirement?

Yes. All merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) count towards the $1,000 spend requirement.

 

5.) Is VIB Rouge available in Canada?

Yes. VIB Rouge is available in Canada.

 

6.) When does my VIB Rouge status expire?

VIB Rouge status is good for the calendar year in which the BI member qualifies and the following calendar year. Annual requalification is required.

 

7.) What benefits do I get as a VIB Rouge client?

As a VIB Rouge client, you receive the following benefits:

• All the great benefits BI & VIB clients receive

• Free Shipping on all orders

• Unlimited access to the Beauty Studio

• Exclusive invitations to Rouge-Only Events

• Special seasonal surprise gifts

• Access to a Rouge Concierge

• And much, much more… Learn more at Sephora.com/rouge

 

8.) If I am VIB Rouge, do I still qualify for regular BI and VIB benefits? Yes. In addition to all the additional benefits you receive as a VIB Rouge member, you still receive all the benefits Beauty Insiders and VIBs receive.

 

9.) I have 1000 points, why don’t I qualify for VIB Rouge?

If you have accumulated points over the years and have 1,000 points in your Beauty Bank, you must still spend $1,000 on merchandise at Sephora.com, in a Sephora retail store or in a Sephora inside jcpenney store within a calendar year (January-December) to qualify for VIB Rouge. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual requalification is required.

 

10.) I haven’t received my VIB Rouge Welcome Kit.

Where can I get one? When making a purchase online at sephora.com you will be prompted to add a VIB Rouge Welcome Kit to your basket during the checkout process if you qualify for Rouge status. When making a purchase at a Sephora retail store or Sephora inside jcpenney store, your cashier will give you your VIB Rouge Welcome Kit if you qualify for Rouge status.

 

11.) Will I receive the same VIB Rouge Welcome Kit online as I would in store?

Because you do not need a Beauty Insider membership card to shop online at Sephora.com, the VIB Rouge Welcome Kit you receive online will not include a membership card, but it will include everything else the kit includes. The VIB Rouge Welcome Kit you receive in store will include a membership card.

 

12.) Will returning merchandise affect my VIB Rouge Status? If you have qualified for VIB Rouge, returning merchandise will NOT affect your current year’s VIB Rouge status. However, annual requalification is required.

 

13.) I have already signed up for 2-day Flash shipping, but as a VIB Rouge client I receive Free Standard Shipping. Will I be reimbursed?

As a VIB Rouge member, if you would like to be reimbursed for Flash shipping please call Customer Service at 855-RougeVIB.

 

14.) Are the “Special Surprise Gifts” VIB Rouge clients will receive going to be the same samples we receive today as VIB members?

The same great offers will be offered to our VIB members throughout the year; however, additional offers will be available to VIB Rouge members only.


15.) I see a "VIB Rouge" board in BeautyTalk, but I receive an error message when I try to access it. Why is that?

The VIB Rouge board is exclusively available for VIB Rouge members. When you reach the Rouge level you will be granted access to the board.

BeautyJunkie325

Re: VIB Rouge FAQs

[ Edited ]

If you look at the top of your screen when you log into the sephora's site you should see something like your name, beauty insider, VIB, total points,etc.  If you click on the word beauty insider, you should get a screen that shows your status, total points and a blurb that says how many $ needed to qualify for Rouge.  

LuckyWinter

Re: VIB Rouge FAQs

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Oh don't worry! its not too late to qualify, sadly there is not really a way to see how much away we are from rouge, but you can try this little trick. Add an item in you're basket, and add more until it say you qualify for rouge, it will give you a rough number of how far you are from qualifying :smileyhappy: Hope this help!

Jazzykinz

Re: VIB Rouge FAQs

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I have been waiting to get my VIB Rogue status. NOW I just read that I do NOT get my card when I order online!  I want my **bleep** card! 

EmiliaW

Re: VIB Rouge FAQs

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Hello!  I received my VIB Rouge kit today however, when I go online it still shows me as a VIB. I also used some of my points to redeem some samples. Just wondering if it takes a while for this to update on my account online or if its because something maybe wasn't scanned at the store?

Thanks, 

Emilia

nhunka

Re: VIB Rouge FAQs

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.I applied for Beauty Insider in the beginning of October 2013. I now have 392 points in my account and i havent spent any of the points. Why has not my account upgraded to VIB? They did not give me anything with my in-store  purchase yesterday even though i qualified to become a VIB by having spent more than 350 points.

melissabt

Re: VIB Rouge FAQs

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Thank you Topolishornot that is correct! Points are not always a good indicator of spend since they do roll over each year and we sometimes have bonus points promos. I'll message you now to give you your spend total for this year.

<3 Melissa
ToPolishOrNot

Re: VIB Rouge FAQs

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It doesn't go by points, it goes by dollars. Make sure you have spend $350. Sometimes they have 2x, 3x the points bonuses going on. If you've spent $350 it should probably update shortly, if now, contact Sephora =)

xoxcrystal

Re: VIB Rouge FAQs

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it says i only need to spend $29 more to become a VIB rouge but i don't want to order anything right now online and wait to be in the stores to buy anything because i want to get the access card. if i end up purchasing something and get the kit online, can i still go in the stores to pick up a card?

PoesRevy

Re: VIB Rouge FAQs

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You can and the cast member can link the new card to your account while you are there!

miabt

Re: VIB Rouge FAQs

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Hi xoxcrystal,

 

The online VIB Rouge Kit actually doesnt include the VIB Rouge Card, as those are only available in-store, so you can definitely pick up a card the next time you visit :smileyhappy:

 

xo, Mia

Peekfreans

Re: VIB Rouge FAQs

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Is there any way to find out how many points I've accumulated over the year? I think I've spent just under 1000 thus far, but I have redeemed points here and there. Do I have to have 1000 points in my account in order to qualify?

melissabt

Re: VIB Rouge FAQs

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Hi Peekfreans,

 

I can check your redemption history and I'll message you now to help out! Points are not always a good indicator of spend since they roll over each year!

<3 Melissa
Peekfreans

Re: VIB Rouge FAQs

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True! Alrighty, thanks so much :smileyhappy: Hopefully I'm fairly close

melissabt

Re: VIB Rouge FAQs

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No problem:smileyhappy:

<3 Melissa
Carmen1986

Re: VIB Rouge FAQs

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I was just told that I am now VIB Rouge, however for me personally I am happy as a Beauty Insider too. I haven't gotten my Rouge card set yet because I gotta go into store and get it from my artist Shyam. I do wanna ask though because I am in Canada and I am coming down to the USA next week can my 45 min card from VIB be used in the USA ?. I was told that it can if only the location has PBH ?. I'm kinda lost now with all of this. 

MelanieRose24

Re: VIB Rouge FAQs

[ Edited ]
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I just got VIB Rouge with my purchase today!!  I forgot to add the Welcome Kit though.  If I go to a store, would they be able to pull up my account and then give me my kit then?  Also, will I be able to pick up my card then as well?

keelybt

Re: VIB Rouge FAQs

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@MelanieRose24 Yes, the store can give you the VIB Rouge kit once your account reflects the status.

@Carmen1986 Yes, the card can be used in our free-standing Sephora stores in the US.  Make sure to call ahead of time to make your appointment.

xokimberly

Re: VIB Rouge FAQs

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Is vib rouge free shipping to canada also

 

veronika23

Re: VIB Rouge FAQs

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yup! :smileyhappy:

friedrice

Re: VIB Rouge FAQs

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If I become rouge, I just read it is good for a year, do I have to spend another 1000 to requalify? Thanks

miabt

Re: VIB Rouge FAQs

Hi friedrice,

 

If you were to qualify anytime from now through 12/31/13, your Rouge Status would remain until 12/31/14.  You would then need to spend a minimum of $1000 within 2014 to requalify for the following year :smileyhappy:  I hope that clarifies!!

 

xo, Mia

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