VIB Rouge FAQs

[sephoraadmin2]

1.) What is VIB Rouge?

VIB Rouge is our newest and most premium membership tier. When you spend $1,000 on merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) on Sephora.com, in U.S. and Canadian Sephora stores and/or in Sephora inside jcpenney locations within one calendar year (January-December), you qualify for VIB Rouge status. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual re-qualification is required.

2.) When did VIB Rouge begin?

VIB Rouge launched on July 23, 2013. If you spent $1,000 in 2013 by July 23, 2013, you qualified for VIB Rouge status.

3.) What qualifies as spend towards VIB Rouge?

All merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) on Sephora.com, in U.S. and Canadian Sephora stores and/or in Sephora inside jcpenney locations during one calendar year (January-December) count towards the $1,000 spend requirement. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual requalification is required.

4.) Do merchandise purchases made a Sephora inside jcpenney locations count towards the VIB Rouge spend requirement?

Yes. All merchandise purchases (excluding gift cards, egift certificates, taxes & shipping) count towards the $1,000 spend requirement.

5.) Is VIB Rouge available in Canada?

Yes. VIB Rouge is available in Canada.

6.) When does my VIB Rouge status expire?

VIB Rouge status is good for the calendar year in which the BI member qualifies and the following calendar year. Annual requalification is required.

7.) What benefits do I get as a VIB Rouge client?

As a VIB Rouge client, you receive the following benefits:

• All the great benefits BI & VIB clients receive

• Free Shipping on all orders

• Unlimited access to the Beauty Studio

• Exclusive invitations to Rouge-Only Events

• Special seasonal surprise gifts

• Access to a Rouge Concierge

• And much, much more… Learn more at Sephora.com/rouge

8.) If I am VIB Rouge, do I still qualify for regular BI and VIB benefits? Yes. In addition to all the additional benefits you receive as a VIB Rouge member, you still receive all the benefits Beauty Insiders and VIBs receive.

9.) I have 1000 points, why don’t I qualify for VIB Rouge?

If you have accumulated points over the years and have 1,000 points in your Beauty Bank, you must still spend $1,000 on merchandise at Sephora.com, in a Sephora retail store or in a Sephora inside jcpenney store within a calendar year (January-December) to qualify for VIB Rouge. VIB Rouge is good for the calendar year in which you qualify and the following calendar year. Annual requalification is required.

10.) I haven’t received my VIB Rouge Welcome Kit.

Where can I get one? When making a purchase online at sephora.com you will be prompted to add a VIB Rouge Welcome Kit to your basket during the checkout process if you qualify for Rouge status. When making a purchase at a Sephora retail store or Sephora inside jcpenney store, your cashier will give you your VIB Rouge Welcome Kit if you qualify for Rouge status.

11.) Will I receive the same VIB Rouge Welcome Kit online as I would in store?

Because you do not need a Beauty Insider membership card to shop online at Sephora.com, the VIB Rouge Welcome Kit you receive online will not include a membership card, but it will include everything else the kit includes. The VIB Rouge Welcome Kit you receive in store will include a membership card.

12.) Will returning merchandise affect my VIB Rouge Status? If you have qualified for VIB Rouge, returning merchandise will NOT affect your current year’s VIB Rouge status. However, annual requalification is required.

13.) I have already signed up for 2-day Flash shipping, but as a VIB Rouge client I receive Free Standard Shipping. Will I be reimbursed?

As a VIB Rouge member, if you would like to be reimbursed for Flash shipping please call Customer Service at 855-RougeVIB.

14.) Are the “Special Surprise Gifts” VIB Rouge clients will receive going to be the same samples we receive today as VIB members?

The same great offers will be offered to our VIB members throughout the year; however, additional offers will be available to VIB Rouge members only.

15.) I see a "VIB Rouge" board in BeautyTalk, but I receive an error message when I try to access it. Why is that?

The VIB Rouge board is exclusively available for VIB Rouge members. When you reach the Rouge level you will be granted access to the board.

[Nickelliebear1]

I should have become Rouge with my last purchase (in store, by the way.)  I, however, became a VIB for the second third time this year.  What gives?  

The sales associate had no idea what to tell me.  When I went up and paid I was $90 away, so after picking up about $95 worth of stuff to add I was another $90.  😕

[keelybt]

@Ubclyn I will take a look at your account and send you a message with more info.  The extra points do not get you any closer to VIB or VIB Rouge.  It is the amount you spend during the calendar year. Is there a particular promotion you are inquiring about?  Usually if it does not state that it is not available in Canada, you will be able to use it.

[keelybt]

@Nickelliebear1 will take a look at your account and sent you a message with more information.

[ubcaaa]

Hi! Could you please tell me how much more I need to make the vib rouge level?

Also, I was under the impression that the recent 3x points event was to help us get vib rouge level sooner, and just placed an online order yesterday. Reading through the FAQs, it seems that the 3x points don't count? Only the actual amount spent?

I'm in Canada, do the perks of free shipping and extra samples apply to those residing in Canada too?

Thank you for your time 🙂

[DTalksAll]

@ubclyn VIB was always based on spend total for the year, not points so it's the same for rouge. Many people were using the 2x/3x/4x points as an incentive to hit the next level. If they are $100 away from rouge, why not make that $100 purchase now and get 3x the points for it? 

[lorke]

How can I see how far I am from qualifying for VIB Rouge? Thanks.

[Anonymous]

@lorke - I'd be happy to take a look at your account & see how far away from Rouge you are.  I will send you a message for more info. 

xo, Mia

[KimInNB]

Can I find out, too?  It would be nice if that was an option on the website instead of asking here.

[keelybt]

@KimInNB I will check and send you a message 🙂

[CupicakeCutie]

I just purchased 220$ worth of items at the store today, and  the girl told me I was a VIB rouge, giving me the welcome kit, but when I came back home, and logged into my account, I'm still a regular VIB 😞

[deeeceee]

Hi could you see how uh I've spent this year please and thank youthank you

[CupicakeCutie]

What I did was a mock purchase, I randomly added items to my basket (obviously logged in my VIB account) and when I hit an approximate amount, and see the VIB Rouge logo pop-up near my virtual basket, I then have an idea of how much I need to spend, hope this helps 🙂

[frnchy7]

Hello, 

I recently placed an order and was prompted to add the Rouge welcome kit to my order.  This was great, but I was hoping to see some kind of pretty new Rouge membership card and was disappointed when I didn't receive it.  Is there any way to get one, even though my online kit didn't already include it?  

[Anonymous]

You can only pick up the cards in a store, but they'll be able to give you one even if you've already gotten the online kit.  🙂

[frnchy7]

Awesome!  Thanks Esdee!!!

[Adraestea]

I would also like to check my current balance from VIP Rouge, it's bad that this wasn't launched earlier though 😞 I use to use so much a year.

[Anonymous]

I will send you a private message right now Adraaestea.

[zilin0430]

Would you help me to check how much I've spent in Sephora?

Thanks a lot!

[Anonymous]

Hi zilin0430,

I can check into your current spend total for you 🙂  I will send you a message for more info.

xo, Mia

[glammyb]

Can I please find out how far I am away from Rouge? (Can't this be something available online through our accounts?)

[Anonymous]

Hi glammyb,

While you are not about to see how far away from Rouge (unless you are within $150) I can check into your current spend total for you 🙂 I will send you a message for more info.

xo, Mia